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customer, Kevin, to introduce their company and offer their services. Kevin explains that they are a managed service provider and Microsoft trusted partner, and apologizes for not working at the company recently. Ronald confirms that Kevin no longer works there and wishes him luck."},"intents":{"segments":[{"text":"Kevin, I hope you still remember the company because the last time that we touched base with you, it was October of last year. Yep. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Yep.","start_word":25,"end_word":87,"intents":[{"intent":"Introduce company","confidence_score":0.23248181}]},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":50,"end_word":76,"intents":[{"intent":"Arrange meeting","confidence_score":0.65455395}]},{"text":"We are a managed service provider. We are also Microsoft trusted partner providing Yep. services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start_word":88,"end_word":119,"intents":[{"intent":"Provide services","confidence_score":0.1225426}]}]},"sentiments":{"segments":[{"text":"I think Cadbury. Yes. Good afternoon. Kevin, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.19321957230567932},{"text":"Doing well. Thank you. Okay. That's wonderful.","start_word":18,"end_word":24,"sentiment":"positive","sentiment_score":0.5361925959587097},{"text":"Kevin, I hope you still remember the company because the last time that we touched base with you, it was October of last year. Yep. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Yep. We are a managed service provider. We are also Microsoft trusted partner providing Yep. services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Kevin, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. And Sadly we're hoping sadly, sorry.","start_word":25,"end_word":155,"sentiment":"neutral","sentiment_score":0.030710939317941666},{"text":"I no longer work at the company.","start_word":156,"end_word":162,"sentiment":"negative","sentiment_score":-0.34539103507995605},{"text":"They've just made me redundant about a month ago, so I Alright. don't have a job. Yes. You are no longer connected with That is correct. the Lutheran Lutheran Education Queensland. That is correct. I'm sorry Thank to hear you that, thank you anyway. You too. sir. Alright. Bye. No worries. Thank you, Kevin. Okay. Good luck. Thanks. Thank you. Goodbye. Alright. Thank you. Alright. Well","start_word":163,"end_word":228,"sentiment":"neutral","sentiment_score":-0.014202789403498173}],"average":{"sentiment":"neutral","sentiment_score":0.04147206206819904}}}}