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See you later.\n\nChannel 0: IT support.","paragraphs":[{"sentences":[{"text":"Speaking.","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.0046369838528335094}],"sentiment":"neutral","sentiment_score":0.0046369838528335094,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hello?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.009183153510093687}],"sentiment":"neutral","sentiment_score":0.009183153510093687,"channel":0,"num_words":1,"start":2.6399999,"end":3.1399999},{"sentences":[{"text":"Hello?","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.018884168937802315}],"sentiment":"neutral","sentiment_score":0.018884168937802315,"channel":1,"num_words":1,"start":3.9199998,"end":4.42},{"sentences":[{"text":"Hi, ma'am.","start":5.2799997,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.24168094992637634},{"text":"Good morning.","start":5.8399997,"end":6.3999996,"sentiment":"positive","sentiment_score":0.48057472705841064},{"text":"Is this Michelle?","start":6.3999996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.17186679442723593}],"sentiment":"neutral","sentiment_score":0.2800159624644688,"channel":0,"num_words":7,"start":5.2799997,"end":7.3799996},{"sentences":[{"text":"It is.","start":8.0,"end":8.639999,"sentiment":"neutral","sentiment_score":0.10023035109043121},{"text":"Yeah.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.07729475200176239}],"sentiment":"neutral","sentiment_score":0.09258515139420827,"channel":1,"num_words":3,"start":8.0,"end":9.139999},{"sentences":[{"text":"Yeah.","start":9.599999,"end":9.92,"sentiment":"neutral","sentiment_score":0.08067987114191055},{"text":"This is Abby, ma'am.","start":9.92,"end":11.12,"sentiment":"neutral","sentiment_score":0.08888412266969681},{"text":"I'm calling in behalf of Daniel from Tech one.","start":11.12,"end":14.5,"sentiment":"neutral","sentiment_score":0.0479778688814905}],"sentiment":"neutral","sentiment_score":0.062001227268150876,"channel":0,"num_words":14,"start":9.599999,"end":14.5},{"sentences":[{"text":"Where are you from?","start":15.974999,"end":16.855,"sentiment":"neutral","sentiment_score":0.0021686686668545008},{"text":"Sorry.","start":16.855,"end":17.355,"sentiment":"neutral","sentiment_score":-0.0559806302189827}],"sentiment":"neutral","sentiment_score":-0.009461191110312938,"channel":1,"num_words":5,"start":15.974999,"end":17.355},{"sentences":[{"text":"From tech I'm calling in behalf of Daniel from TechnoOne based in Springfield, Brisbane, ma'am.","start":18.055,"end":23.915,"sentiment":"neutral","sentiment_score":0.016967353969812395},{"text":"So","start":24.775002,"end":25.175,"sentiment":"neutral","sentiment_score":0.0321040078997612}],"sentiment":"neutral","sentiment_score":0.017913394840434194,"channel":0,"num_words":16,"start":18.055,"end":25.175},{"sentences":[{"text":"Yeah.","start":24.935,"end":25.435,"sentiment":"neutral","sentiment_score":0.045267436653375626}],"sentiment":"neutral","sentiment_score":0.045267436653375626,"channel":1,"num_words":1,"start":24.935,"end":25.435},{"sentences":[{"text":"Daniel asked, yeah, Daniel asked me to reach out to you because we're calling firms in Australia, and we wanted to see if you are dealing with the same challenges in IT,","start":25.175,"end":38.45,"sentiment":"neutral","sentiment_score":0.0452740479959175}],"sentiment":"neutral","sentiment_score":0.0452740479959175,"channel":0,"num_words":32,"start":25.175,"end":38.45},{"sentences":[{"text":"I'm fine.","start":38.45,"end":39.17,"sentiment":"neutral","sentiment_score":0.21731457114219666},{"text":"Thank you.","start":39.17,"end":39.81,"sentiment":"positive","sentiment_score":0.5556207001209259},{"text":"See you later.","start":39.81,"end":40.8,"sentiment":"positive","sentiment_score":0.36848825216293335}],"sentiment":"positive","sentiment_score":0.3787621855735779,"channel":1,"num_words":7,"start":38.45,"end":40.8},{"sentences":[{"text":"IT support.","start":40.35,"end":41.33,"sentiment":"neutral","sentiment_score":0.15549056977033615}],"sentiment":"neutral","sentiment_score":0.15549056977033615,"channel":0,"num_words":2,"start":40.35,"end":41.33}]},"summary":{"result":"success","short":"A representative from Tech One named Abby calls a woman named Michelle to inquire if she is working with IT support. She explains that Daniel from the company called firms in Australia and wants to see if Michelle is dealing with the same IT challenges. Michelle confirms her identity and the call ends."},"intents":{"segments":[{"text":"Daniel asked, yeah, Daniel asked me to reach out to you because we're calling firms in Australia, and we wanted to see if you are dealing with the same challenges in IT, I'm fine. Thank you. See you later. IT support.","start_word":49,"end_word":89,"intents":[{"intent":"Contact daniel","confidence_score":0.03704555},{"intent":"Ask daniel to reach out","confidence_score":0.0055560987}]},{"text":"See you later. IT support.","start_word":85,"end_word":89,"intents":[{"intent":"Provide IT support","confidence_score":0.0022781899}]}]},"sentiments":{"segments":[{"text":"Speaking. Hello? Hello? Hi, ma'am.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.12959037721157074},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.4679197072982788},{"text":"Is this Michelle? It is. Yeah. Yeah. This is Abby, ma'am. I'm calling in behalf of Daniel from Tech one. Where are you from? Sorry. From tech I'm calling in behalf of Daniel from TechnoOne based in Springfield, Brisbane, ma'am. So Yeah. Daniel asked, yeah, Daniel asked me to reach out to you because we're calling firms in Australia, and we wanted to see if you are dealing with the same challenges in IT, I'm fine.","start_word":7,"end_word":82,"sentiment":"neutral","sentiment_score":0.05613098293542862},{"text":"Thank you. See you later.","start_word":83,"end_word":87,"sentiment":"positive","sentiment_score":0.4525447785854339},{"text":"IT support.","start_word":88,"end_word":89,"sentiment":"neutral","sentiment_score":0.1646384447813034}],"average":{"sentiment":"neutral","sentiment_score":0.09449346626506132}}}}