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So I just need to cross reference the 700 k quote against the anniversary to see if it was gonna bump back up to five to seven. But all the correspondence I have from her is basically like, hey. What's this notice? And she keeps replying yes to me for the opt in thing. She's replied yes to me twice, and I'll say yes to reply it to them. She doesn't mention anything about being in contact with them except for that notice. But, also, who the fuck comes up with 830,000? Well, unless you can check the alteration quote or the email that they sent about the anniversary, because I think the alteration quote had both on there. That it was like, if you submit this before the due date, this is what happens. If you submit it afterwards, this is what happens. So that's the only thing I can think of. Gotcha. Gotcha. Gotcha. Yeah. Yeah. Because this the only thing that this has on it in addition is just basically the premiums before or after anniversary. It doesn't say anything about the cover changes to any other amount. When did we submit it? Sorry. And post anniversary is July 16. So it should be 700, and it should be the post anniversary print. Cool. Well, if you could reach out to the client and they're like, hey. Talk to them. They just didn't pull the money out because they'll do any alteration. They're gonna request in a few days, but also they've mentioned this. That would be Thanks, dude. Have a good one. 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I'm good, man. Good morning to you. Oh, yeah? Yeah.\n\nYes. What the fuck? There is a there was the there was a policy anniversary, so that may have increased the cover again as well. So I just need to cross reference the 700 k quote against the anniversary to see if it was gonna bump back up to five to seven. But all the correspondence I have from her is basically like, hey.\n\nWhat's this notice? And she keeps replying yes to me for the opt in thing. She's replied yes to me twice, and I'll say yes to reply it to them. She doesn't mention anything about being in contact with them except for that notice. But, also, who the fuck comes up with 830,000?\n\nWell, unless you can check the alteration quote or the email that they sent about the anniversary, because I think the alteration quote had both on there. That it was like, if you submit this before the due date, this is what happens. If you submit it afterwards, this is what happens. So that's the only thing I can think of. Gotcha.\n\nGotcha. Gotcha. Yeah. Yeah. Because this the only thing that this has on it in addition is just basically the premiums before or after anniversary.\n\nIt doesn't say anything about the cover changes to any other amount. When did we submit it? Sorry. And post anniversary is July 16. So it should be 700, and it should be the post anniversary print.\n\nCool. Well, if you could reach out to the client and they're like, hey. Talk to them. They just didn't pull the money out because they'll do any alteration. They're gonna request in a few days, but also they've mentioned this.\n\nThat would be Thanks, dude. Have a good one. 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How are you doing? Good morning to you too. Got a bit of a funny one for you, to be honest. Paula Hall. So I've called to chase up the premium as per your email. They're requesting it in two two to three business days, which is sweet. They were like, oh, the reason why it might not have been deducted is because of the alteration of cover that was going on. And I was like, oh, yeah. Okay. Cool. Sweet. Didn't really think anything of it. And I was like, sweet. So you see your fourth, whatever. Then I've checked the thing on the portal with the SOA and then the quote we've got on file. Quote on file says 700 k. That's what we're reducing it to. The portal says $8.30. I've been called resolution back and gone, hey. You've reduced it from eight eight seventy something down to eight thirty, not 700. What happened? We submit an allocation request on the July 28, and we haven't heard anything back from you from what I can see anyway. Apparently, what happened is Jack submitted the alteration without the certificate of currency. They've then emailed the client asking for the certificate of currency, Then they've sent the client a reduction quote for 830 k, and the client has supposedly signed that, returned that, and they've implemented that. I know. So I just wanted to I know. So but I can't see I've looked on the call recording system. I can't see any call to the client since your SOA appraisal. Just wondering have any correspondence. Yes. Yeah. I was gonna say because it's sitting in eighth 30 now. Yeah. So, Yeah. So, apparently, they've been in touch with her for the alteration cover, and then then she's accepted 08:30. But I can't tell if they're just lying or if they're just hopeless because, I mean, you've spoken a resolution before. You know what they're like. They're horrendous. Well, that's exactly what I was saying because it's not even close to what we requested or what the client actually agreed to either. Yeah. Well, I'm looking at the quote and it says current and then proposed, and then it was fine. And then it just has because it doesn't actually have anything else about the increase of the actual life insurance. So I was like, what the hell? It's got annual inflation on it, but I don't really but I was like, how the fuck? I was like, what do you mean? So I just wanted to see if you had any correspondence with the client because I know that you were talking with them back and forth a little bit about what was kinda going on. Yeah. So that's sweet. I'll let you go so you can go deal with Richard. But, yeah, I just wanted to let you know about that and if we can yeah. I might have to call the client and see if they've got any if they've cut it to ResLife or anything like that. Yeah. So and then I'm gonna try and ask RevLife. July 28. Yeah. Yes. Okay. Sweet. Alright. Thanks, Tommy. Have fun. You too. 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boss. How are you doing? Good morning to you too. Got a bit of a funny one for you, to be honest. Paula Hall.\n\nSo I've called to chase up the premium as per your email. They're requesting it in two two to three business days, which is sweet. They were like, oh, the reason why it might not have been deducted is because of the alteration of cover that was going on. And I was like, oh, yeah. Okay.\n\nCool. Sweet. Didn't really think anything of it. And I was like, sweet. So you see your fourth, whatever.\n\nThen I've checked the thing on the portal with the SOA and then the quote we've got on file. Quote on file says 700 k. That's what we're reducing it to. The portal says $8.30. I've been called resolution back and gone, hey.\n\nYou've reduced it from eight eight seventy something down to eight thirty, not 700. What happened? We submit an allocation request on the July 28, and we haven't heard anything back from you from what I can see anyway. Apparently, what happened is Jack submitted the alteration without the certificate of currency. They've then emailed the client asking for the certificate of currency, Then they've sent the client a reduction quote for 830 k, and the client has supposedly signed that, returned that, and they've implemented that.\n\nI know. So I just wanted to I know. So but I can't see I've looked on the call recording system. I can't see any call to the client since your SOA appraisal. Just wondering have any correspondence.\n\nYes. Yeah. I was gonna say because it's sitting in eighth 30 now. Yeah. So, Yeah.\n\nSo, apparently, they've been in touch with her for the alteration cover, and then then she's accepted 08:30. But I can't tell if they're just lying or if they're just hopeless because, I mean, you've spoken a resolution before. You know what they're like. They're horrendous. Well, that's exactly what I was saying because it's not even close to what we requested or what the client actually agreed to either.\n\nYeah. Well, I'm looking at the quote and it says current and then proposed, and then it was fine. And then it just has because it doesn't actually have anything else about the increase of the actual life insurance. So I was like, what the hell? It's got annual inflation on it, but I don't really but I was like, how the fuck?\n\nI was like, what do you mean? So I just wanted to see if you had any correspondence with the client because I know that you were talking with them back and forth a little bit about what was kinda going on. Yeah. So that's sweet. I'll let you go so you can go deal with Richard.\n\nBut, yeah, I just wanted to let you know about that and if we can yeah. I might have to call the client and see if they've got any if they've cut it to ResLife or anything like that. Yeah. So and then I'm gonna try and ask RevLife. July 28.\n\nYeah. Yes. Okay. Sweet. Alright.\n\nThanks, Tommy. Have fun. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hey, boss.","start":2.8799999,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.18368174135684967},{"text":"How are you doing?","start":3.4399998,"end":4.26,"sentiment":"neutral","sentiment_score":0.20456455647945404},{"text":"Good morning to you too.","start":6.64,"end":8.58,"sentiment":"positive","sentiment_score":0.37933226823806765},{"text":"Got a bit of a funny one for you, to be honest.","start":10.32,"end":12.74,"sentiment":"neutral","sentiment_score":0.017577349053074915},{"text":"Paula Hall.","start":15.115,"end":16.015,"sentiment":"neutral","sentiment_score":0.0077190394513309}],"sentiment":"neutral","sentiment_score":0.13234597269445658,"num_words":25,"start":2.8799999,"end":16.015},{"sentences":[{"text":"So I've called to chase up the premium as per your email.","start":17.835,"end":22.814999,"sentiment":"neutral","sentiment_score":0.009770733769983053},{"text":"They're requesting it in two two to three business days, which is sweet.","start":22.955,"end":26.414999,"sentiment":"neutral","sentiment_score":-0.008484402384895545},{"text":"They were like, oh, the reason why it might not have been deducted is because of the alteration of cover that was going on.","start":26.59,"end":32.43,"sentiment":"neutral","sentiment_score":-0.2674524560570717},{"text":"And I was like, oh, yeah.","start":32.43,"end":33.23,"sentiment":"neutral","sentiment_score":-0.17284455647071204},{"text":"Okay.","start":33.23,"end":33.55,"sentiment":"neutral","sentiment_score":0.041965365409851074}],"sentiment":"neutral","sentiment_score":-0.1322680240097855,"num_words":56,"start":17.835,"end":33.55},{"sentences":[{"text":"Cool.","start":33.55,"end":33.79,"sentiment":"neutral","sentiment_score":0.13709914684295654},{"text":"Sweet.","start":33.79,"end":34.29,"sentiment":"neutral","sentiment_score":0.06697408854961395},{"text":"Didn't really think anything of it.","start":34.59,"end":36.03,"sentiment":"neutral","sentiment_score":-0.18563600132862726},{"text":"And I was like, sweet.","start":36.03,"end":36.75,"sentiment":"neutral","sentiment_score":-0.03127185255289078},{"text":"So you see your fourth, whatever.","start":36.75,"end":38.13,"sentiment":"neutral","sentiment_score":-0.017456610066195328}],"sentiment":"neutral","sentiment_score":-0.06162324714425363,"num_words":19,"start":33.55,"end":38.13},{"sentences":[{"text":"Then I've checked the thing on the portal with the SOA and then the quote we've got on file.","start":38.59,"end":47.115,"sentiment":"neutral","sentiment_score":-0.032115316704699866},{"text":"Quote on file says 700 k.","start":47.495,"end":49.335,"sentiment":"neutral","sentiment_score":-0.05029166551927725},{"text":"That's what we're reducing it to.","start":49.335,"end":51.115,"sentiment":"neutral","sentiment_score":-0.08901467670996983},{"text":"The portal says $8.30.","start":51.575,"end":53.515,"sentiment":"neutral","sentiment_score":-0.0733316671103239},{"text":"I've been called resolution back and gone, hey.","start":54.78,"end":57.36,"sentiment":"neutral","sentiment_score":-0.15566188283264637}],"sentiment":"neutral","sentiment_score":-0.06941048376435457,"num_words":43,"start":38.59,"end":57.36},{"sentences":[{"text":"You've reduced it from eight eight seventy something down to eight thirty, not 700.","start":57.66,"end":63.34,"sentiment":"neutral","sentiment_score":-0.09884801267513207},{"text":"What happened?","start":63.34,"end":64.08,"sentiment":"neutral","sentiment_score":-0.09951608255505562},{"text":"We submit an allocation request on the July 28, and we haven't heard anything back from you from what I can see anyway.","start":64.78,"end":71.835,"sentiment":"neutral","sentiment_score":-0.14008097820307897},{"text":"Apparently, what happened is Jack submitted the alteration without the certificate of currency.","start":72.455,"end":77.674995,"sentiment":"neutral","sentiment_score":-0.21379313789881194},{"text":"They've then emailed the client asking for the certificate of currency, Then they've sent the client a reduction quote for 830 k, and the client has supposedly signed that, returned that, and they've implemented that.","start":77.895,"end":91.06,"sentiment":"neutral","sentiment_score":-0.20782810300588608}],"sentiment":"neutral","sentiment_score":-0.17078231309337177,"num_words":87,"start":57.66,"end":91.06},{"sentences":[{"text":"I know.","start":94.175,"end":94.835,"sentiment":"negative","sentiment_score":-0.45154692232608795},{"text":"So I just wanted to I know.","start":95.295,"end":97.375,"sentiment":"neutral","sentiment_score":-0.2571048779147012},{"text":"So but I can't see I've looked on the call recording system.","start":97.375,"end":103.235,"sentiment":"neutral","sentiment_score":-0.24239198615153631},{"text":"I can't see any call to the client since your SOA appraisal.","start":103.295,"end":106.595,"sentiment":"negative","sentiment_score":-0.38769368827342987},{"text":"Just wondering have any correspondence.","start":107.97,"end":110.47,"sentiment":"neutral","sentiment_score":-0.11049764454364777}],"sentiment":"neutral","sentiment_score":-0.28464063962823466,"num_words":38,"start":94.175,"end":110.47},{"sentences":[{"text":"Yes.","start":114.53,"end":115.03,"sentiment":"neutral","sentiment_score":-0.07577498257160187},{"text":"Yeah.","start":126.065,"end":126.385,"sentiment":"neutral","sentiment_score":-0.03740925341844559},{"text":"I was gonna say because it's sitting in eighth 30 now.","start":126.385,"end":130.005,"sentiment":"neutral","sentiment_score":-0.09254696152426979},{"text":"Yeah.","start":137.2,"end":137.7,"sentiment":"neutral","sentiment_score":-0.050560109317302704},{"text":"So, Yeah.","start":139.04,"end":146.355,"sentiment":"neutral","sentiment_score":-0.057347849011421204}],"sentiment":"neutral","sentiment_score":-0.08102853875607252,"num_words":16,"start":114.53,"end":146.355},{"sentences":[{"text":"So, apparently, they've been in touch with her for the alteration cover, and then then she's accepted 08:30.","start":146.355,"end":154.215,"sentiment":"neutral","sentiment_score":-0.06331513511637847},{"text":"But I can't tell if they're just lying or if they're just hopeless because, I mean, you've spoken a resolution before.","start":154.435,"end":160.04999,"sentiment":"negative","sentiment_score":-0.6608112298306965},{"text":"You know what they're like.","start":160.04999,"end":161.34999,"sentiment":"negative","sentiment_score":-0.6145824193954468},{"text":"They're horrendous.","start":161.65,"end":162.54999,"sentiment":"negative","sentiment_score":-0.8856923282146454},{"text":"Well, that's exactly what I was saying because it's not even close to what we requested or what the client actually agreed to either.","start":165.97,"end":172.375,"sentiment":"negative","sentiment_score":-0.7206196362773577}],"sentiment":"negative","sentiment_score":-0.5307982326086078,"num_words":70,"start":146.355,"end":172.375},{"sentences":[{"text":"Yeah.","start":189.45,"end":189.69,"sentiment":"neutral","sentiment_score":-0.12019267678260805},{"text":"Well, I'm looking at the quote and it says current and then proposed, and then it was fine.","start":189.69,"end":193.55,"sentiment":"neutral","sentiment_score":0.04098314595305257},{"text":"And then it just has because it doesn't actually have anything else about the increase of the actual life insurance.","start":194.09,"end":207.495,"sentiment":"neutral","sentiment_score":-0.06508237775415182},{"text":"So I was like, what the hell?","start":210.86,"end":213.20001,"sentiment":"neutral","sentiment_score":-0.19562236751828874},{"text":"It's got annual inflation on it, but I don't really but I was like, how the fuck?","start":213.42001,"end":218.64001,"sentiment":"neutral","sentiment_score":-0.2861202481914969}],"sentiment":"neutral","sentiment_score":-0.10980229200943122,"num_words":63,"start":189.45,"end":218.64001},{"sentences":[{"text":"I was like, what do you mean?","start":219.34001,"end":220.3,"sentiment":"neutral","sentiment_score":-0.28182518056460787},{"text":"So I just wanted to see if you had any correspondence with the client because I know that you were talking with them back and forth a little bit about what was kinda going on.","start":220.3,"end":228.025,"sentiment":"neutral","sentiment_score":-0.11498736717871257},{"text":"Yeah.","start":230.565,"end":231.065,"sentiment":"neutral","sentiment_score":0.08996236324310303},{"text":"So that's sweet.","start":231.205,"end":232.72499,"sentiment":"neutral","sentiment_score":0.28855013350645703},{"text":"I'll let you go so you can go deal with Richard.","start":232.72499,"end":235.205,"sentiment":"neutral","sentiment_score":0.237288851629604}],"sentiment":"neutral","sentiment_score":-0.042658666377527674,"num_words":57,"start":219.34001,"end":235.205},{"sentences":[{"text":"But, yeah, I just wanted to let you know about that and if we can yeah.","start":235.205,"end":239.49,"sentiment":"neutral","sentiment_score":0.08378849015571177},{"text":"I might have to call the client and see if they've got any if they've cut it to ResLife or anything like that.","start":239.49,"end":244.70999,"sentiment":"neutral","sentiment_score":-0.04789167375344297},{"text":"Yeah.","start":255.345,"end":255.845,"sentiment":"neutral","sentiment_score":0.014316857792437077},{"text":"So and then I'm gonna try and ask RevLife.","start":256.305,"end":260.325,"sentiment":"neutral","sentiment_score":0.00826551356456346},{"text":"July 28.","start":261.185,"end":262.40497,"sentiment":"neutral","sentiment_score":-0.009103720542043447}],"sentiment":"neutral","sentiment_score":0.006070713430423947,"num_words":51,"start":235.205,"end":262.40497},{"sentences":[{"text":"Yeah.","start":268.71002,"end":269.21002,"sentiment":"neutral","sentiment_score":0.03376995399594307},{"text":"Yes.","start":273.43002,"end":273.93002,"sentiment":"neutral","sentiment_score":0.16604486107826233},{"text":"Okay.","start":290.29892,"end":290.6989,"sentiment":"neutral","sentiment_score":0.1751028299331665},{"text":"Sweet.","start":290.6989,"end":291.1989,"sentiment":"neutral","sentiment_score":0.28781822323799133},{"text":"Alright.","start":291.2589,"end":291.7589,"sentiment":"positive","sentiment_score":0.3382253050804138}],"sentiment":"neutral","sentiment_score":0.2001922346651554,"num_words":5,"start":268.71002,"end":291.7589},{"sentences":[{"text":"Thanks, Tommy.","start":291.81894,"end":292.79892,"sentiment":"positive","sentiment_score":0.5761544108390808},{"text":"Have fun.","start":294.05893,"end":294.79892,"sentiment":"positive","sentiment_score":0.5830764770507812},{"text":"You too.","start":295.09894,"end":295.65894,"sentiment":"positive","sentiment_score":0.5873208343982697},{"text":"Bye.","start":295.65894,"end":296.15894,"sentiment":"neutral","sentiment_score":0.3243015706539154}],"sentiment":"positive","sentiment_score":0.5453435736043113,"num_words":7,"start":291.81894,"end":296.15894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: How you doing?\n\nChannel 1: Hey, boss. How are you doing?\n\nChannel 0: I'm good, man. Good morning to you.\n\nChannel 1: Good morning to you too. Got a bit of a funny one for you, to be honest.\n\nChannel 0: Oh, yeah?\n\nChannel 1: Paula Hall.\n\nChannel 0: Yeah.\n\nChannel 1: So I've called to chase up the premium as per your email. They're requesting it in two two to three business days, which is sweet. They were like, oh, the reason why it might not have been deducted is because of the alteration of cover that was going on. And I was like, oh, yeah. Okay.\n\nCool. Sweet. Didn't really think anything of it. And I was like, sweet. So you see your fourth, whatever.\n\nThen I've checked the thing on the portal with the SOA and then the quote we've got on file. Quote on file says 700 k. That's what we're reducing it to. The portal says $8.30. I've been called resolution back and gone, hey.\n\nYou've reduced it from eight eight seventy something down to eight thirty, not 700. What happened? We\n\nChannel 0: Yes.\n\nChannel 1: submit an allocation request on the July 28, and we haven't heard anything back from you from what I can see anyway. Apparently, what happened is Jack submitted the alteration without the certificate of currency. They've then emailed the client asking for the certificate of currency, Then they've sent the client a reduction quote for 830 k, and the client has supposedly signed that, returned that, and they've implemented that.\n\nChannel 0: What the fuck?\n\nChannel 1: I know. So I just wanted to I know. So but I can't see I've looked on the call recording system. I can't see any call to the client since your SOA appraisal.\n\nChannel 0: There is\n\nChannel 1: Just wondering\n\nChannel 0: a\n\nChannel 1: have any\n\nChannel 0: there\n\nChannel 1: correspondence.\n\nChannel 0: was the there was a policy anniversary, so\n\nChannel 1: Yes.\n\nChannel 0: that may have increased the cover again as well. So I just need to cross reference the 700 k quote against the anniversary to see if it was gonna bump back up to five to seven.\n\nChannel 1: Yeah. I was gonna say because it's\n\nChannel 0: But\n\nChannel 1: sitting\n\nChannel 0: all\n\nChannel 1: in\n\nChannel 0: the\n\nChannel 1: eighth\n\nChannel 0: correspondence\n\nChannel 1: 30 now.\n\nChannel 0: I have from her is basically like, hey. What's this notice? And she keeps replying yes to me for the opt in thing.\n\nChannel 1: Yeah.\n\nChannel 0: She's\n\nChannel 1: So,\n\nChannel 0: replied yes to me twice, and I'll say yes to reply it to them. She doesn't mention anything about being in contact with them except for that notice.\n\nChannel 1: Yeah. So, apparently, they've been in touch with her for the alteration cover, and then then she's accepted 08:30. But I can't tell if they're just lying or if they're just hopeless because, I mean, you've spoken a resolution before. You know what they're like. They're horrendous.\n\nChannel 0: But, also, who the fuck comes up with 830,000?\n\nChannel 1: Well, that's exactly what I was saying because it's not even close to what we requested or what the client actually agreed to either.\n\nChannel 0: Well, unless you can check the alteration quote or the email that they sent about the anniversary, because I think the alteration quote had both on there. That it was like, if you submit this before the due date, this is what happens. If you submit it afterwards, this is what happens. So that's the only thing I can think of.\n\nChannel 1: Yeah. Well, I'm looking at the quote and it says current and then proposed, and then it was fine. And then it just has because it doesn't actually have anything else about the increase of the actual life insurance.\n\nChannel 0: Gotcha.\n\nChannel 1: So\n\nChannel 0: Gotcha.\n\nChannel 1: I was like,\n\nChannel 0: Gotcha.\n\nChannel 1: what the hell? It's got annual inflation on it, but I don't really but I was like, how the fuck? I was like, what do you mean? So I just wanted to see if you had any correspondence with the client because I know that you were talking with them back and forth a little bit about what was kinda going on.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. So that's sweet. I'll let you go so you can go deal with Richard. But, yeah, I just wanted to let you know about that and if we can yeah. I might have to call the client and see if they've got any if they've cut it to ResLife or anything like that.\n\nChannel 0: Yeah. Because this the only thing that this has on it in addition is just basically the premiums before or after anniversary. It doesn't say anything about the cover changes to any other amount.\n\nChannel 1: Yeah. So and then I'm gonna try\n\nChannel 0: When did\n\nChannel 1: and\n\nChannel 0: we\n\nChannel 1: ask\n\nChannel 0: submit\n\nChannel 1: RevLife.\n\nChannel 0: it? Sorry.\n\nChannel 1: July 28.\n\nChannel 0: And post anniversary is July 16. So\n\nChannel 1: Yeah.\n\nChannel 0: it should be 700, and it should be the post anniversary print.\n\nChannel 1: Yes.\n\nChannel 0: Cool. Well, if you could reach out to the client and they're like, hey. Talk to them. They just didn't pull the money out because they'll do any alteration. They're gonna request in a few days, but also they've mentioned this.\n\nThat would be\n\nChannel 1: Okay. Sweet. Alright. Thanks, Tommy.\n\nChannel 0: Thanks, dude.\n\nChannel 1: Have\n\nChannel 0: Have a\n\nChannel 1: fun.\n\nChannel 0: good one.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"How you doing?","start":1.36,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.06746354202429454}],"sentiment":"neutral","sentiment_score":0.06746354202429454,"channel":0,"num_words":3,"start":1.36,"end":2.1799998},{"sentences":[{"text":"Hey, boss.","start":2.8799999,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.18368174135684967},{"text":"How are you doing?","start":3.4399998,"end":4.26,"sentiment":"neutral","sentiment_score":0.20456455647945404}],"sentiment":"neutral","sentiment_score":0.1976036181052526,"channel":1,"num_words":6,"start":2.8799999,"end":4.26},{"sentences":[{"text":"I'm good, man.","start":4.64,"end":5.3599997,"sentiment":"positive","sentiment_score":0.5657405455907186},{"text":"Good morning to you.","start":5.3599997,"end":6.5,"sentiment":"positive","sentiment_score":0.5069932639598846}],"sentiment":"positive","sentiment_score":0.5321706703730992,"channel":0,"num_words":7,"start":4.64,"end":6.5},{"sentences":[{"text":"Good morning to you too.","start":6.64,"end":8.58,"sentiment":"positive","sentiment_score":0.37933226823806765},{"text":"Got a bit of a funny one for you, to be honest.","start":10.32,"end":12.74,"sentiment":"neutral","sentiment_score":0.017577349053074915}],"sentiment":"neutral","sentiment_score":0.12397585469571983,"channel":1,"num_words":17,"start":6.64,"end":12.74},{"sentences":[{"text":"Oh, yeah?","start":13.36,"end":14.055,"sentiment":"neutral","sentiment_score":0.003975230269134045}],"sentiment":"neutral","sentiment_score":0.003975230269134045,"channel":0,"num_words":2,"start":13.36,"end":14.055},{"sentences":[{"text":"Paula Hall.","start":15.115,"end":16.015,"sentiment":"neutral","sentiment_score":0.0077190394513309}],"sentiment":"neutral","sentiment_score":0.0077190394513309,"channel":1,"num_words":2,"start":15.115,"end":16.015},{"sentences":[{"text":"Yeah.","start":17.255001,"end":17.755001,"sentiment":"neutral","sentiment_score":0.005900180898606777}],"sentiment":"neutral","sentiment_score":0.005900180898606777,"channel":0,"num_words":1,"start":17.255001,"end":17.755001},{"sentences":[{"text":"So I've called to chase up the premium as per your email.","start":17.835,"end":22.814999,"sentiment":"neutral","sentiment_score":0.009770733769983053},{"text":"They're requesting it in two two to three business days, which is sweet.","start":22.955,"end":26.414999,"sentiment":"neutral","sentiment_score":-0.008484402384895545},{"text":"They were like, oh, the reason why it might not have been deducted is because of the alteration of cover that was going on.","start":26.59,"end":32.43,"sentiment":"neutral","sentiment_score":-0.2674524560570717},{"text":"And I was like, oh, yeah.","start":32.43,"end":33.23,"sentiment":"neutral","sentiment_score":-0.17284455647071204},{"text":"Okay.","start":33.23,"end":33.55,"sentiment":"neutral","sentiment_score":0.041965365409851074}],"sentiment":"neutral","sentiment_score":-0.1322680240097855,"channel":1,"num_words":56,"start":17.835,"end":33.55},{"sentences":[{"text":"Cool.","start":33.55,"end":33.79,"sentiment":"neutral","sentiment_score":0.13709914684295654},{"text":"Sweet.","start":33.79,"end":34.29,"sentiment":"neutral","sentiment_score":0.06697408854961395},{"text":"Didn't really think anything of it.","start":34.59,"end":36.03,"sentiment":"neutral","sentiment_score":-0.18563600132862726},{"text":"And I was like, sweet.","start":36.03,"end":36.75,"sentiment":"neutral","sentiment_score":-0.03127185255289078},{"text":"So you see your fourth, whatever.","start":36.75,"end":38.13,"sentiment":"neutral","sentiment_score":-0.017456610066195328}],"sentiment":"neutral","sentiment_score":-0.06162324714425363,"channel":1,"num_words":19,"start":33.55,"end":38.13},{"sentences":[{"text":"Then I've checked the thing on the portal with the SOA and then the quote we've got on file.","start":38.59,"end":47.115,"sentiment":"neutral","sentiment_score":-0.032115316704699866},{"text":"Quote on file says 700 k.","start":47.495,"end":49.335,"sentiment":"neutral","sentiment_score":-0.05029166551927725},{"text":"That's what we're reducing it to.","start":49.335,"end":51.115,"sentiment":"neutral","sentiment_score":-0.08901467670996983},{"text":"The portal says $8.30.","start":51.575,"end":53.515,"sentiment":"neutral","sentiment_score":-0.0733316671103239},{"text":"I've been called resolution back and gone, hey.","start":54.78,"end":57.36,"sentiment":"neutral","sentiment_score":-0.15566188283264637}],"sentiment":"neutral","sentiment_score":-0.06941048376435457,"channel":1,"num_words":43,"start":38.59,"end":57.36},{"sentences":[{"text":"You've reduced it from eight eight seventy something down to eight thirty, not 700.","start":57.66,"end":63.34,"sentiment":"neutral","sentiment_score":-0.09884801267513207},{"text":"What happened?","start":63.34,"end":64.08,"sentiment":"neutral","sentiment_score":-0.09951608255505562},{"text":"We","start":64.78,"end":65.18,"sentiment":"neutral","sentiment_score":-0.045443978160619736}],"sentiment":"neutral","sentiment_score":-0.09578519533662234,"channel":1,"num_words":17,"start":57.66,"end":65.18},{"sentences":[{"text":"Yes.","start":65.14,"end":65.415,"sentiment":"neutral","sentiment_score":-0.04468177631497383}],"sentiment":"neutral","sentiment_score":-0.04468177631497383,"channel":0,"num_words":1,"start":65.14,"end":65.415},{"sentences":[{"text":"submit an allocation request on the July 28, and we haven't heard anything back from you from what I can see anyway.","start":65.18,"end":71.835,"sentiment":"neutral","sentiment_score":-0.14438266002319075},{"text":"Apparently, what happened is Jack submitted the alteration without the certificate of currency.","start":72.455,"end":77.674995,"sentiment":"neutral","sentiment_score":-0.21379313789881194},{"text":"They've then emailed the client asking for the certificate of currency, Then they've sent the client a reduction quote for 830 k, and the client has supposedly signed that, returned that, and they've implemented that.","start":77.895,"end":91.06,"sentiment":"neutral","sentiment_score":-0.20782810300588608}],"sentiment":"neutral","sentiment_score":-0.18899589883429663,"channel":1,"num_words":70,"start":65.18,"end":91.06},{"sentences":[{"text":"What the fuck?","start":91.91,"end":93.37,"sentiment":"negative","sentiment_score":-0.7703503767649332}],"sentiment":"negative","sentiment_score":-0.7703503767649332,"channel":0,"num_words":3,"start":91.91,"end":93.37},{"sentences":[{"text":"I know.","start":94.175,"end":94.835,"sentiment":"negative","sentiment_score":-0.45154692232608795},{"text":"So I just wanted to I know.","start":95.295,"end":97.375,"sentiment":"neutral","sentiment_score":-0.2571048779147012},{"text":"So but I can't see I've looked on the call recording system.","start":97.375,"end":103.235,"sentiment":"neutral","sentiment_score":-0.24239198615153631},{"text":"I can't see any call to the client since your SOA appraisal.","start":103.295,"end":106.595,"sentiment":"negative","sentiment_score":-0.38769368827342987}],"sentiment":"neutral","sentiment_score":-0.31102594191377814,"channel":1,"num_words":33,"start":94.175,"end":106.595},{"sentences":[{"text":"There is","start":107.53001,"end":108.33,"sentiment":"neutral","sentiment_score":-0.17890280485153198}],"sentiment":"neutral","sentiment_score":-0.17890280485153198,"channel":0,"num_words":2,"start":107.53001,"end":108.33},{"sentences":[{"text":"Just wondering","start":107.97,"end":108.53,"sentiment":"neutral","sentiment_score":-0.1254115179181099}],"sentiment":"neutral","sentiment_score":-0.1254115179181099,"channel":1,"num_words":2,"start":107.97,"end":108.53},{"sentences":[{"text":"a","start":108.33,"end":108.83,"sentiment":"neutral","sentiment_score":-0.09562112390995026}],"sentiment":"neutral","sentiment_score":-0.09562112390995026,"channel":0,"num_words":1,"start":108.33,"end":108.83},{"sentences":[{"text":"have 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The agent is trying to verify the deducted amount and is looking into the call recording system. The agent suggests reaching out to the client to see if they can cut the premium and mentions that the customer's insurance coverage is still active."},"intents":{"segments":[{"text":"So I've called to chase up the premium as per your email. They're requesting it in two two to three business days, which is sweet.","start_word":38,"end_word":62,"intents":[{"intent":"Obtain premium","confidence_score":0.0033982242}]},{"text":"She's So, replied yes to me twice, and I'll say yes to reply it to them. She doesn't mention anything about being in contact with them except for that notice. Yeah.","start_word":374,"end_word":404,"intents":[{"intent":"Verify communication","confidence_score":0.0013635771}]},{"text":"Well, I'm looking at the quote and it says current and then proposed, and then it was fine. And then it just has because it doesn't actually have anything else about the increase of the actual life insurance. Gotcha. So Gotcha.","start_word":547,"end_word":587,"intents":[{"intent":"Ask about quote","confidence_score":0.00050134875}]},{"text":"So I just wanted to see if you had any correspondence with the client because I know that you were talking with them back and forth a little bit about what was kinda going on. Yeah. Yeah.","start_word":618,"end_word":654,"intents":[{"intent":"Ask about correspondence with client","confidence_score":0.06722526}]},{"text":"Because this the only thing that this has on it in addition is just basically the premiums before or after anniversary. It doesn't say anything about the cover changes to any other amount. Yeah.","start_word":709,"end_word":742,"intents":[{"intent":"Inquire about coverage changes","confidence_score":0.03244865}]},{"text":"So and then I'm gonna try When did and we ask submit RevLife. it? Sorry.","start_word":743,"end_word":757,"intents":[{"intent":"Submit revivium","confidence_score":0.00055086816}]},{"text":"Well, if you could reach out to the client and they're like, hey. Talk to them. They just didn't pull the money out because they'll do any alteration. They're gonna request in a few days, but also they've mentioned this. That would be Okay. Sweet.","start_word":782,"end_word":826,"intents":[{"intent":"Reach out to client","confidence_score":0.09330712}]}]},"sentiments":{"segments":[{"text":"How you doing? Hey, boss. How are you doing?","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.1569037884473801},{"text":"I'm good, man. Good morning to you. Good morning to you too.","start_word":9,"end_word":20,"sentiment":"positive","sentiment_score":0.4792111814022064},{"text":"Got a bit of a funny one for you, to be honest. Oh, yeah? Paula Hall. Yeah. So I've called to chase up the premium as per your email. They're requesting it in two two to three business days, which is sweet. They were like, oh, the reason why it might not have been deducted is because of the alteration of cover that was going on. And I was like, oh, yeah. Okay. Cool. Sweet. Didn't really think anything of it. And I was like, sweet. So you see your fourth, whatever. Then I've checked the thing on the portal with the SOA and then the quote we've got on file. Quote on file says 700 k. That's what we're reducing it to. The portal says $8.30. I've been called resolution back and gone, hey. You've reduced it from eight eight seventy something down to eight thirty, not 700. What happened? We Yes. submit an allocation request on the July 28, and we haven't heard anything back from you from what I can see anyway. Apparently, what happened is Jack submitted the alteration without the certificate of currency. They've then emailed the client asking for the certificate of currency, Then they've sent the client a reduction quote for 830 k, and the client has supposedly signed that, returned that, and they've implemented that.","start_word":21,"end_word":243,"sentiment":"neutral","sentiment_score":-0.11552388966083528},{"text":"What the fuck? I know.","start_word":244,"end_word":248,"sentiment":"negative","sentiment_score":-0.6590701341629028},{"text":"So I just wanted to I know. So but I can't see I've looked on the call recording system.","start_word":249,"end_word":267,"sentiment":"neutral","sentiment_score":-0.25709107518196106},{"text":"I can't see any call to the client since your SOA appraisal.","start_word":268,"end_word":279,"sentiment":"negative","sentiment_score":-0.38890594244003296},{"text":"There is Just wondering a have any there correspondence. was the there was a policy anniversary, so Yes. that may have increased the cover again as well. So I just need to cross reference the 700 k quote against the anniversary to see if it was gonna bump back up to five to seven. Yeah. I was gonna say because it's But sitting all in the eighth correspondence 30 now. I have from her is basically like, hey. What's this notice? And she keeps replying yes to me for the opt in thing. Yeah. She's So, replied yes to me twice, and I'll say yes to reply it to them. She doesn't mention anything about being in contact with them except for that notice. Yeah. So, apparently, they've been in touch with her for the alteration cover, and then then she's accepted 08:30.","start_word":280,"end_word":422,"sentiment":"neutral","sentiment_score":-0.14342886209487915},{"text":"But I can't tell if they're just lying or if they're just hopeless because, I mean, you've spoken a resolution before. You know what they're like. They're horrendous. But, also, who the fuck comes up with 830,000? Well, that's exactly what I was saying because it's not even close to what we requested or what the client actually agreed to either. Well, unless you can check the alteration quote or the email that they sent about the anniversary, because I think the alteration quote had both on there. That it was like, if you submit this before the due date, this is what happens. If you submit it afterwards, this is what happens. So that's the only thing I can think of.","start_word":423,"end_word":544,"sentiment":"negative","sentiment_score":-0.57574862241745},{"text":"Yeah. Well, I'm looking at the quote and it says current and then proposed, and then it was fine. And then it just has because it doesn't actually have anything else about the increase of the actual life insurance. Gotcha. So Gotcha. I was like, Gotcha. what the hell? It's got annual inflation on it, but I don't really but I was like, how the fuck? I was like, what do you mean? So I just wanted to see if you had any correspondence with the client because I know that you were talking with them back and forth a little bit about what was kinda going on. Yeah. Yeah. So that's sweet. I'll let you go so you can go deal with Richard. But, yeah, I just wanted to let you know about that and if we can yeah. I might have to call the client and see if they've got any if they've cut it to ResLife or anything like that. Yeah. Because this the only thing that this has on it in addition is just basically the premiums before or after anniversary. It doesn't say anything about the cover changes to any other amount. Yeah. So and then I'm gonna try When did and we ask submit RevLife. it? Sorry. July 28. And post anniversary is July 16. So Yeah. it should be 700, and it should be the post anniversary print. Yes. Cool. Well, if you could reach out to the client and they're like, hey. Talk to them. They just didn't pull the money out because they'll do any alteration. They're gonna request in a few days, but also they've mentioned this. That would be Okay. Sweet.","start_word":545,"end_word":826,"sentiment":"neutral","sentiment_score":-0.02532814042840866},{"text":"Alright. Thanks, Tommy. Thanks, dude. Have Have a fun. good one. You too.","start_word":827,"end_word":839,"sentiment":"positive","sentiment_score":0.6165294601367071},{"text":"Bye. Bye.","start_word":840,"end_word":841,"sentiment":"neutral","sentiment_score":0.24799785017967224}],"average":{"sentiment":"neutral","sentiment_score":-0.14042337064751173}}}}