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Before I jump into it, I do need to let you know our calls are recorded. And if I could just get you confirmed for security, you have a password on file, four digit? Yes. Perfect. So two things. One, I sent you the application document to you just now, so you should have that. It'll basically say, like, sign request. Second point is I realized as I was going through the application that I require a copy of your ID to set the account up, so, like, your driver's license. We have changed our systems recently, and that's because legislation has changed and evolved. Always a pain, but, anyway, so what I can actually do is I can send you what's called an everify invite. So basically, you're able to take a photo and upload it through what's called safe ID. And it's just a photo in the front and back of your ID, a selfie of you with your ID, and it it loads into the system and sends it through to us as a secure chain. So yeah. It's like, essentially. So rather than I just didn't wanna press send and then have it pop up for you and you not know what it was. I figured I would just jump on the phone and let you know. So you'll basically have have two emails. You'll get a text message for the everify as well. It's a pretty easy link to kind of go through and and and do. So okay. Perfect. Absolutely no issues at all. That's okay. I'll talk to you soon. If you have any questions, give me a call. Thanks, Simon. 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Simon. Larissa from o two Financial. How are you going? Yeah. Good.\n\nGood. Thank you. I had a couple of things that I have can I have two minutes of your time? Cool. Before I jump into it, I do need to let you know our calls are recorded.\n\nAnd if I could just get you confirmed for security, you have a password on file, four digit? Yes. Perfect. So two things. One, I sent you the application document to you just now, so you should have that.\n\nIt'll basically say, like, sign request. Second point is I realized as I was going through the application that I require a copy of your ID to set the account up, so, like, your driver's license. We have changed our systems recently, and that's because legislation has changed and evolved. Always a pain, but, anyway, so what I can actually do is I can send you what's called an everify invite. So basically, you're able to take a photo and upload it through what's called safe ID.\n\nAnd it's just a photo in the front and back of your ID, a selfie of you with your ID, and it it loads into the system and sends it through to us as a secure chain. So yeah. It's like, essentially. So rather than I just didn't wanna press send and then have it pop up for you and you not know what it was. I figured I would just jump on the phone and let you know.\n\nSo you'll basically have have two emails. You'll get a text message for the everify as well. It's a pretty easy link to kind of go through and and and do. So okay. Perfect.\n\nAbsolutely no issues at all. That's okay. I'll talk to you soon. If you have any questions, give me a call. Thanks, Simon.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Simon.","start":3.36,"end":4.48,"sentiment":"neutral","sentiment_score":0.13639376312494278},{"text":"Larissa from o two Financial.","start":4.48,"end":5.92,"sentiment":"neutral","sentiment_score":0.15679596960544587},{"text":"How are you going?","start":5.92,"end":6.66,"sentiment":"neutral","sentiment_score":0.2090892754495144},{"text":"Yeah.","start":8.96,"end":9.36,"sentiment":"positive","sentiment_score":0.3390789031982422},{"text":"Good.","start":9.36,"end":9.679999,"sentiment":"positive","sentiment_score":0.5603308081626892}],"sentiment":"neutral","sentiment_score":0.21481032211046952,"num_words":13,"start":3.36,"end":9.679999},{"sentences":[{"text":"Good.","start":9.679999,"end":10.0,"sentiment":"positive","sentiment_score":0.608222484588623},{"text":"Thank you.","start":10.0,"end":10.74,"sentiment":"positive","sentiment_score":0.6540648639202118},{"text":"I had a couple of things that I have can I have two minutes 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Larissa from o two Financial. How are you going?\n\nChannel 1: Hi. Yeah. Good. Yourself?\n\nChannel 0: Yeah. Good. Good. Thank you. I had a couple of things\n\nChannel 1: Yeah.\n\nChannel 0: that I have can I have two minutes of your time? Cool.\n\nChannel 1: Sure.\n\nChannel 0: Before I jump into it, I do need to let you know our calls are recorded. And if I could just get you confirmed for security, you have a password on file, four digit?\n\nChannel 1: Do I? 5566.\n\nChannel 0: Yes. Perfect. So two things. One, I sent you the application document\n\nChannel 1: Okay.\n\nChannel 0: to you just now, so you should have that.\n\nChannel 1: Yep.\n\nChannel 0: It'll basically say, like, sign request. Second point is I realized as I was going through the application that I require a copy of your ID to\n\nChannel 1: Oh,\n\nChannel 0: set the account up, so, like, your\n\nChannel 1: okay.\n\nChannel 0: driver's license.\n\nChannel 1: Got it.\n\nChannel 0: We have changed our systems recently, and that's because\n\nChannel 1: Yep.\n\nChannel 0: legislation has changed and evolved.\n\nChannel 1: Yep.\n\nChannel 0: Always a pain, but, anyway,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: so what I can actually do is I can send you what's called an everify invite. So basically, you're able to take a photo and upload it through what's called safe ID.\n\nChannel 1: Yep.\n\nChannel 0: And it's just a photo in the front and back of your ID, a selfie of you with your ID, and it it loads into the system and sends it through to us as a secure chain.\n\nChannel 1: Okay. Got the live\n\nChannel 0: So\n\nChannel 1: thing.\n\nChannel 0: yeah. It's like, essentially.\n\nChannel 1: Yep.\n\nChannel 0: So rather than I just didn't wanna press send and then have it pop up for you and you not know what it was.\n\nChannel 1: Right.\n\nChannel 0: I figured\n\nChannel 1: Okay.\n\nChannel 0: I\n\nChannel 1: No.\n\nChannel 0: would just jump on the phone and let you know. So you'll basically have have two emails. You'll get a text message for the everify as well. It's\n\nChannel 1: Yep.\n\nChannel 0: a pretty easy link to kind of go through and and\n\nChannel 1: Sure.\n\nChannel 0: and\n\nChannel 1: I\n\nChannel 0: do.\n\nChannel 1: can make\n\nChannel 0: So\n\nChannel 1: that. Yeah.\n\nChannel 0: okay.\n\nChannel 1: Yeah. No worries. Okay. Cool. I think I'll yep.\n\nI'll get to all that when I get back\n\nChannel 0: Perfect. Absolutely\n\nChannel 1: home.\n\nChannel 0: no\n\nChannel 1: Yeah.\n\nChannel 0: issues at all.\n\nChannel 1: Alright. Thanks for your call.\n\nChannel 0: That's okay. I'll talk\n\nChannel 1: See you\n\nChannel 0: to\n\nChannel 1: there.\n\nChannel 0: you soon. If\n\nChannel 1: I'll\n\nChannel 0: you\n\nChannel 1: talk\n\nChannel 0: have any\n\nChannel 1: to you\n\nChannel 0: questions,\n\nChannel 1: then.\n\nChannel 0: give me a call.\n\nChannel 1: Okay. Will do. No worries. Thank you.\n\nChannel 0: Thanks, Simon. Bye.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.029213061556220055}],"sentiment":"neutral","sentiment_score":0.029213061556220055,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Hi, Simon.","start":3.36,"end":4.48,"sentiment":"neutral","sentiment_score":0.13639376312494278},{"text":"Larissa from o two Financial.","start":4.48,"end":5.92,"sentiment":"neutral","sentiment_score":0.15679596960544587},{"text":"How are you 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Simon.","start":138.275,"end":139.155,"sentiment":"positive","sentiment_score":0.4891369342803955},{"text":"Bye.","start":139.155,"end":139.655,"sentiment":"positive","sentiment_score":0.33335423469543457}],"sentiment":"positive","sentiment_score":0.4372093677520752,"channel":0,"num_words":3,"start":138.275,"end":139.655},{"sentences":[{"text":"Okay.","start":139.46501,"end":139.785,"sentiment":"neutral","sentiment_score":0.1156039834022522},{"text":"Bye.","start":139.785,"end":140.285,"sentiment":"neutral","sentiment_score":-0.08660329878330231}],"sentiment":"neutral","sentiment_score":0.014500342309474945,"channel":1,"num_words":2,"start":139.46501,"end":140.285}]},"summary":{"result":"success","short":"Laraissa from o two Financial calls Simon to confirm his password and request a copy of his ID. She explains that the system has changed due to legislation changes and sends him an everify invite to upload a photo and set up his account. She also explains that the process will be simple and that he will receive a text message with an everify link."},"intents":{"segments":[{"text":"One, I sent you the application document Okay. to you just now, so you should have that. Yep.","start_word":83,"end_word":100,"intents":[{"intent":"Request application documents","confidence_score":0.0015668676}]},{"text":"So you'll basically have have two emails. You'll get a text message for the everify as well. It's Yep.","start_word":285,"end_word":303,"intents":[{"intent":"Update and update on everify","confidence_score":0.000008675435}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Simon. Larissa from o two Financial. How are you going? Hi. Yeah.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.16519376635551453},{"text":"Good. Yourself? Yeah. Good. Good. Thank you.","start_word":14,"end_word":20,"sentiment":"positive","sentiment_score":0.49636733531951904},{"text":"I had a couple of things Yeah. that I have can I have two minutes of your time? Cool. Sure. Before I jump into it, I do need to let you know our calls are recorded. And if I could just get you confirmed for security, you have a password on file, four digit? Do I? 5566. Yes.","start_word":21,"end_word":78,"sentiment":"neutral","sentiment_score":0.07816454023122787},{"text":"Perfect.","start_word":79,"end_word":79,"sentiment":"positive","sentiment_score":0.36358019709587097},{"text":"So two things. One, I sent you the application document Okay. to you just now, so you should have that. Yep. It'll basically say, like, sign request. Second point is I realized as I was going through the application that I require a copy of your ID to Oh, set the account up, so, like, your okay. driver's license. Got it. We have changed our systems recently, and that's because Yep. legislation has changed and evolved. Yep. Always a pain, but, anyway, Yeah. Yeah. so what I can actually do is I can send you what's called an everify invite. So basically, you're able to take a photo and upload it through what's called safe ID. Yep. And it's just a photo in the front and back of your ID, a selfie of you with your ID, and it it loads into the system and sends it through to us as a secure chain. Okay. Got the live So thing. yeah. It's like, essentially. Yep. So rather than I just didn't wanna press send and then have it pop up for you and you not know what it was. Right. I figured Okay. I No. would just jump on the phone and let you know. So you'll basically have have two emails. You'll get a text message for the everify as well. It's Yep. a pretty easy link to kind of go through and and Sure. and I do. can make So that. Yeah. okay. Yeah. No worries. Okay. Cool. I think I'll yep. I'll get to all that when I get back Perfect.","start_word":80,"end_word":343,"sentiment":"neutral","sentiment_score":0.0829997199841521},{"text":"Absolutely home.","start_word":344,"end_word":345,"sentiment":"positive","sentiment_score":0.4104953706264496},{"text":"no Yeah. issues at all. Alright.","start_word":346,"end_word":351,"sentiment":"neutral","sentiment_score":0.17339769005775452},{"text":"Thanks for your call.","start_word":352,"end_word":355,"sentiment":"positive","sentiment_score":0.54824298620224},{"text":"That's okay. I'll talk See you to there. you soon. If I'll you talk have any to you questions, then. give me a call. Okay. Will do. No worries.","start_word":356,"end_word":384,"sentiment":"neutral","sentiment_score":0.18815994262695312},{"text":"Thank you. Thanks, Simon. Bye.","start_word":385,"end_word":389,"sentiment":"positive","sentiment_score":0.456184595823288},{"text":"Okay. 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