{"metadata":{"transaction_key":"deprecated","request_id":"019d991d-72fe-7db2-a6a8-1b10a95ede6e","sha256":"4ba3bf3ff348cb268e8c7f63be8c587e55f6e18ede4e8fbc8546ab68f847470c","created":"2026-04-17T01:45:39.030Z","duration":117.647934,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":268,"output_tokens":50},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":286,"output_tokens":286},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":286,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning. Thank you so much for calling Airtel accounts. How may I help you today? Oh, sure. We'll be more than happy to assist you. And what is your address? Okay. Unit 610325. Mhmm. Mhmm. Okay. So I believe this is Supa Network, but let me double check for you here. Just bear with me. Okay? Supa Network. So, technically, if you would like to proceed in activating a service, Our ordering process should be done online through our site. So if you would like mhmm. Oh, okay. I got it. So if that will be the case, let me just connect you to our technical department so they could further assist in reference to your request and concern. Okay? Just bear with me here.","confidence":0.99902344,"words":[{"word":"hi","start":0.88,"end":1.12,"confidence":0.99560547,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.3206748366355896},{"word":"good","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5545645952224731},{"word":"morning","start":1.36,"end":1.76,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.5437897443771362},{"word":"thank","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7747539281845093},{"word":"you","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7900622487068176},{"word":"so","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7992141842842102},{"word":"much","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7768211960792542},{"word":"for","start":2.6399999,"end":2.8799999,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6875705718994141},{"word":"calling","start":2.8799999,"end":3.1999998,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7169588208198547},{"word":"airtel","start":3.1999998,"end":3.6799998,"confidence":0.88460284,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.7136005163192749},{"word":"accounts","start":3.6799998,"end":4.08,"confidence":0.9177246,"punctuated_word":"accounts.","sentiment":"positive","sentiment_score":0.685818076133728},{"word":"how","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5912713408470154},{"word":"may","start":4.24,"end":4.3599997,"confidence":0.99902344,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.6131183505058289},{"word":"i","start":4.3599997,"end":4.48,"confidence":0.9873047,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6127684712409973},{"word":"help","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5775347352027893},{"word":"you","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6008899807929993},{"word":"today","start":4.88,"end":5.38,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.5034239292144775},{"word":"oh","start":9.76,"end":10.16,"confidence":0.9890137,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.28775554895401},{"word":"sure","start":10.16,"end":10.48,"confidence":0.99853516,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.27331066131591797},{"word":"we'll","start":10.48,"end":10.719999,"confidence":0.9777832,"punctuated_word":"We'll","sentiment":"positive","sentiment_score":0.4974815249443054},{"word":"be","start":10.719999,"end":10.88,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5247994661331177},{"word":"more","start":10.88,"end":11.04,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.6748126149177551},{"word":"than","start":11.04,"end":11.28,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.7051348686218262},{"word":"happy","start":11.28,"end":11.599999,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.7214245796203613},{"word":"to","start":11.599999,"end":11.84,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6336908340454102},{"word":"assist","start":11.84,"end":12.24,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.5524143576622009},{"word":"you","start":12.24,"end":12.74,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.49570316076278687},{"word":"and","start":13.04,"end":13.44,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10966414213180542},{"word":"what","start":13.44,"end":13.679999,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.02197038196027279},{"word":"is","start":13.679999,"end":13.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02771453559398651},{"word":"your","start":13.84,"end":14.16,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.022333387285470963},{"word":"address","start":14.16,"end":14.66,"confidence":1.0,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.03737352415919304},{"word":"okay","start":22.305,"end":22.805,"confidence":0.8984375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.014844488352537155},{"word":"unit","start":23.744999,"end":24.224998,"confidence":0.5620117,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.015758268535137177},{"word":"610325","start":24.224998,"end":27.364998,"confidence":0.98860675,"punctuated_word":"610325.","sentiment":"neutral","sentiment_score":0.024149680510163307},{"word":"mhmm","start":29.519999,"end":30.019999,"confidence":0.998291,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02041554823517799},{"word":"mhmm","start":37.44,"end":37.94,"confidence":0.87731934,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01714732125401497},{"word":"okay","start":38.079998,"end":38.579998,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02955012209713459},{"word":"so","start":39.84,"end":40.0,"confidence":0.96875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.025018682703375816},{"word":"i","start":40.0,"end":40.16,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03344886004924774},{"word":"believe","start":40.16,"end":40.48,"confidence":1.0,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.030849503353238102},{"word":"this","start":40.48,"end":40.72,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0307677760720253},{"word":"is","start":40.72,"end":40.965,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04260022193193436},{"word":"supa","start":41.125,"end":41.365,"confidence":0.86035156,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.058103203773498535},{"word":"network","start":41.365,"end":41.865,"confidence":0.85913086,"punctuated_word":"Network,","sentiment":"neutral","sentiment_score":0.0543280728161335},{"word":"but","start":41.925,"end":42.245,"confidence":0.99316406,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.03360211104154587},{"word":"let","start":42.245,"end":42.485,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.038011401891708374},{"word":"me","start":42.485,"end":42.645,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05483890324831009},{"word":"double","start":42.645,"end":43.045,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.03936506435275078},{"word":"check","start":43.045,"end":43.365,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.03806517273187637},{"word":"for","start":43.365,"end":43.525,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.051423080265522},{"word":"you","start":43.525,"end":43.685,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.045468538999557495},{"word":"here","start":43.685,"end":44.005,"confidence":0.9975586,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.04312574118375778},{"word":"just","start":44.005,"end":44.245,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.03330299258232117},{"word":"bear","start":44.245,"end":44.485,"confidence":0.99902344,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":0.02117607928812504},{"word":"with","start":44.485,"end":44.565,"confidence":0.9838867,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.013892227783799171},{"word":"me","start":44.565,"end":44.805,"confidence":0.99853516,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.01842093840241432},{"word":"okay","start":44.805,"end":45.305,"confidence":0.9975586,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.03196783363819122},{"word":"supa","start":46.965,"end":47.465,"confidence":0.9975586,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.04695337265729904},{"word":"network","start":47.525,"end":48.025,"confidence":0.9946289,"punctuated_word":"Network.","sentiment":"neutral","sentiment_score":0.04301319271326065},{"word":"so","start":48.965,"end":49.364998,"confidence":0.8195801,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.04123277962207794},{"word":"technically","start":49.364998,"end":49.864998,"confidence":1.0,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":0.037375688552856445},{"word":"if","start":50.405,"end":50.565,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03821711242198944},{"word":"you","start":50.565,"end":50.725,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04582788795232773},{"word":"would","start":50.725,"end":50.885002,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.039141878485679626},{"word":"like","start":50.885002,"end":51.125,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.03931412845849991},{"word":"to","start":51.125,"end":51.285,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03855007514357567},{"word":"proceed","start":51.285,"end":51.684998,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.05304070562124252},{"word":"in","start":51.684998,"end":51.925,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.041073646396398544},{"word":"activating","start":51.925,"end":52.425,"confidence":0.99902344,"punctuated_word":"activating","sentiment":"neutral","sentiment_score":0.06356345117092133},{"word":"a","start":52.725,"end":53.125,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05365435779094696},{"word":"service","start":53.125,"end":53.625,"confidence":0.93408203,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":0.038284026086330414},{"word":"our","start":54.57,"end":55.07,"confidence":1.0,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":0.024677574634552},{"word":"ordering","start":55.29,"end":55.79,"confidence":0.94921875,"punctuated_word":"ordering","sentiment":"neutral","sentiment_score":0.05147794261574745},{"word":"process","start":56.01,"end":56.51,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.05166617035865784},{"word":"should","start":56.73,"end":56.89,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.05110403895378113},{"word":"be","start":56.89,"end":57.05,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0509231835603714},{"word":"done","start":57.05,"end":57.37,"confidence":1.0,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.05166304111480713},{"word":"online","start":57.37,"end":57.87,"confidence":1.0,"punctuated_word":"online","sentiment":"neutral","sentiment_score":0.06258678436279297},{"word":"through","start":57.93,"end":58.33,"confidence":0.99121094,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.05520789325237274},{"word":"our","start":58.33,"end":58.65,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06508342921733856},{"word":"site","start":58.65,"end":59.15,"confidence":0.9855957,"punctuated_word":"site.","sentiment":"neutral","sentiment_score":0.06023196130990982},{"word":"so","start":60.09,"end":60.41,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.016981126740574837},{"word":"if","start":60.41,"end":60.57,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.008530022576451302},{"word":"you","start":60.57,"end":60.73,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.006273042876273394},{"word":"would","start":60.73,"end":61.05,"confidence":0.9970703,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.06139066815376282},{"word":"like","start":61.05,"end":61.55,"confidence":0.6748047,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.05597519502043724},{"word":"mhmm","start":67.61,"end":68.11,"confidence":0.8983154,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.09760961681604384},{"word":"oh","start":86.69,"end":87.09,"confidence":0.7915039,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0826466828584671},{"word":"okay","start":87.09,"end":87.57,"confidence":0.99853516,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.05324158817529678},{"word":"i","start":87.57,"end":87.729996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07174143940210342},{"word":"got","start":87.729996,"end":87.89,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.01434500515460968},{"word":"it","start":87.89,"end":88.29,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.018713124096393585},{"word":"so","start":88.29,"end":88.45,"confidence":0.99121094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.052007339894771576},{"word":"if","start":88.45,"end":88.61,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06879940629005432},{"word":"that","start":88.61,"end":88.77,"confidence":0.984375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.011094696819782255},{"word":"will","start":88.77,"end":89.01,"confidence":0.9941406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.029252789914608},{"word":"be","start":89.01,"end":89.17,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.042981989681720734},{"word":"the","start":89.17,"end":89.33,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026788979768753052},{"word":"case","start":89.33,"end":89.83,"confidence":0.99853516,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":0.11382533609867096},{"word":"let","start":90.049995,"end":90.29,"confidence":0.5029297,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.1510840356349945},{"word":"me","start":90.29,"end":90.45,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.13153064250946045},{"word":"just","start":90.45,"end":90.77,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.14552047848701477},{"word":"connect","start":90.77,"end":91.17,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.1219550371170044},{"word":"you","start":91.17,"end":91.409996,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1454097032546997},{"word":"to","start":91.409996,"end":91.57,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12889565527439115},{"word":"our","start":91.57,"end":91.97,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1455710381269455},{"word":"technical","start":91.97,"end":92.47,"confidence":1.0,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":0.17285339534282684},{"word":"department","start":92.61,"end":93.11,"confidence":1.0,"punctuated_word":"department","sentiment":"neutral","sentiment_score":0.1151311621069908},{"word":"so","start":93.25,"end":93.49,"confidence":0.87890625,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.18671301007270813},{"word":"they","start":93.49,"end":93.57,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.1412821263074875},{"word":"could","start":93.57,"end":93.81,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.1763627529144287},{"word":"further","start":93.81,"end":94.21,"confidence":1.0,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.20490683615207672},{"word":"assist","start":94.21,"end":94.61,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.2068687528371811},{"word":"in","start":94.61,"end":94.77,"confidence":0.6503906,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.21729059517383575},{"word":"reference","start":94.77,"end":95.27,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.18159231543540957},{"word":"to","start":95.33,"end":95.49,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2081395983695984},{"word":"your","start":95.49,"end":95.89,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.18385371565818787},{"word":"request","start":95.89,"end":96.21,"confidence":0.98095703,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.17114576697349548},{"word":"and","start":96.21,"end":96.45,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11503084748983385},{"word":"concern","start":96.45,"end":96.93,"confidence":0.99853516,"punctuated_word":"concern.","sentiment":"neutral","sentiment_score":0.06101743131875992},{"word":"okay","start":96.93,"end":97.43,"confidence":0.99853516,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.05774940550327301},{"word":"just","start":97.885,"end":98.365,"confidence":0.9951172,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.0452556312084198},{"word":"bear","start":98.365,"end":98.605,"confidence":0.99902344,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":0.015296496450901031},{"word":"with","start":98.605,"end":98.685,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.018174678087234497},{"word":"me","start":98.685,"end":98.925,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03652722015976906},{"word":"here","start":98.925,"end":99.425,"confidence":0.9995117,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.022401519119739532}],"paragraphs":{"transcript":"\nHi. Good morning. Thank you so much for calling Airtel accounts. How may I help you today? Oh, sure.\n\nWe'll be more than happy to assist you. And what is your address? Okay. Unit 610325. Mhmm.\n\nMhmm. Okay. So I believe this is Supa Network, but let me double check for you here. Just bear with me. Okay?\n\nSupa Network. So, technically, if you would like to proceed in activating a service, Our ordering process should be done online through our site. So if you would like mhmm. Oh, okay. I got it.\n\nSo if that will be the case, let me just connect you to our technical department so they could further assist in reference to your request and concern. Okay? Just bear with me here.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.12,"sentiment":"neutral","sentiment_score":0.3206748366355896},{"text":"Good morning.","start":1.12,"end":1.76,"sentiment":"positive","sentiment_score":0.5491771697998047},{"text":"Thank you so much for calling Airtel accounts.","start":1.76,"end":4.08,"sentiment":"positive","sentiment_score":0.7430999428033829},{"text":"How may I help you today?","start":4.08,"end":5.38,"sentiment":"positive","sentiment_score":0.5831678013006846},{"text":"Oh, sure.","start":9.76,"end":10.48,"sentiment":"neutral","sentiment_score":0.280533105134964}],"sentiment":"positive","sentiment_score":0.6012579861440157,"num_words":19,"start":0.88,"end":10.48},{"sentences":[{"text":"We'll be more than happy to assist you.","start":10.48,"end":12.74,"sentiment":"positive","sentiment_score":0.6006826758384705},{"text":"And what is your address?","start":13.04,"end":14.66,"sentiment":"neutral","sentiment_score":0.043811194226145746},{"text":"Okay.","start":22.305,"end":22.805,"sentiment":"neutral","sentiment_score":0.014844488352537155},{"text":"Unit 610325.","start":23.744999,"end":27.364998,"sentiment":"neutral","sentiment_score":0.019953974522650242},{"text":"Mhmm.","start":29.519999,"end":30.019999,"sentiment":"neutral","sentiment_score":0.02041554823517799}],"sentiment":"neutral","sentiment_score":0.2999814919689122,"num_words":17,"start":10.48,"end":30.019999},{"sentences":[{"text":"Mhmm.","start":37.44,"end":37.94,"sentiment":"neutral","sentiment_score":0.01714732125401497},{"text":"Okay.","start":38.079998,"end":38.579998,"sentiment":"neutral","sentiment_score":0.02955012209713459},{"text":"So I believe this is Supa Network, but let me double check for you here.","start":39.84,"end":44.005,"sentiment":"neutral","sentiment_score":0.041267755627632144},{"text":"Just bear with me.","start":44.005,"end":44.805,"sentiment":"neutral","sentiment_score":0.021698059514164925},{"text":"Okay?","start":44.805,"end":45.305,"sentiment":"neutral","sentiment_score":0.03196783363819122}],"sentiment":"neutral","sentiment_score":0.035657902248203754,"num_words":22,"start":37.44,"end":45.305},{"sentences":[{"text":"Supa Network.","start":46.965,"end":48.025,"sentiment":"neutral","sentiment_score":0.044983282685279846},{"text":"So, technically, if you would like to proceed in activating a service, Our ordering process should be done online through our site.","start":48.965,"end":59.15,"sentiment":"neutral","sentiment_score":0.0479044435037808},{"text":"So if you would like mhmm.","start":60.09,"end":68.11,"sentiment":"neutral","sentiment_score":-0.03546623645039896},{"text":"Oh, okay.","start":86.69,"end":87.57,"sentiment":"neutral","sentiment_score":-0.06794413551688194},{"text":"I got it.","start":87.57,"end":88.29,"sentiment":"neutral","sentiment_score":-0.022457773486773174}],"sentiment":"neutral","sentiment_score":0.020794437493064574,"num_words":35,"start":46.965,"end":88.29},{"sentences":[{"text":"So if that will be the case, let me just connect you to our technical department so they could further assist in reference to your request and concern.","start":88.29,"end":96.93,"sentiment":"neutral","sentiment_score":0.13060376553663186},{"text":"Okay?","start":96.93,"end":97.43,"sentiment":"neutral","sentiment_score":0.05774940550327301},{"text":"Just bear with me here.","start":97.885,"end":99.425,"sentiment":"neutral","sentiment_score":0.027531109005212783}],"sentiment":"neutral","sentiment_score":0.11330324663397144,"num_words":34,"start":88.29,"end":99.425}]}}]},{"alternatives":[{"transcript":"Hi there. I want to purchase a new connection. Mhmm. Address is Unit 610 three three five three three five 3 35 Angetell Street, A N K E T E, 00. Yes. This is Supermarkets. Yeah. Yeah. It says it's I I can see there. I I tried to get it done. The thing is it says three months trial and one month free. I would like to try first because I have been through many providers, and I was not satisfied.","confidence":0.99609375,"words":[{"word":"hi","start":6.3999996,"end":6.56,"confidence":0.6582031,"punctuated_word":"Hi","sentiment":"neutral","sentiment_score":0.0881587415933609},{"word":"there","start":6.56,"end":6.7999997,"confidence":0.97265625,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.10092055052518845},{"word":"i","start":6.7999997,"end":7.04,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07402969151735306},{"word":"want","start":7.04,"end":7.2799997,"confidence":0.95166016,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.05224969983100891},{"word":"to","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07568567246198654},{"word":"purchase","start":7.44,"end":7.7599998,"confidence":0.99902344,"punctuated_word":"purchase","sentiment":"neutral","sentiment_score":0.09089896827936172},{"word":"a","start":7.7599998,"end":7.9199996,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09991483390331268},{"word":"new","start":7.9199996,"end":8.16,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.1615440845489502},{"word":"connection","start":8.16,"end":8.66,"confidence":0.99560547,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":0.14457665383815765},{"word":"mhmm","start":13.12,"end":13.62,"confidence":0.8991699,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05386430025100708},{"word":"address","start":15.8550005,"end":16.175001,"confidence":0.7944336,"punctuated_word":"Address","sentiment":"neutral","sentiment_score":0.01964043080806732},{"word":"is","start":16.175001,"end":16.495,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01611993834376335},{"word":"unit","start":16.495,"end":16.815,"confidence":0.99609375,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.02379976771771908},{"word":"610","start":16.815,"end":17.875,"confidence":0.9996745,"punctuated_word":"610","sentiment":"neutral","sentiment_score":0.02873346582055092},{"word":"three","start":24.015,"end":24.335,"confidence":0.8017578,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.025591157376766205},{"word":"three","start":24.335,"end":24.575,"confidence":0.9550781,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.01780802570283413},{"word":"five","start":24.575,"end":25.075,"confidence":0.99902344,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.022334475070238113},{"word":"three","start":25.935001,"end":26.255001,"confidence":0.95947266,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.02483774721622467},{"word":"three","start":26.255001,"end":26.415,"confidence":0.94140625,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.023265762254595757},{"word":"five","start":26.415,"end":26.915,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.021357452496886253},{"word":"3","start":29.42,"end":29.66,"confidence":0.9658203,"punctuated_word":"3","sentiment":"neutral","sentiment_score":0.014791789464652538},{"word":"35","start":29.66,"end":30.560001,"confidence":1.0,"punctuated_word":"35","sentiment":"neutral","sentiment_score":0.01952340640127659},{"word":"angetell","start":33.5,"end":34.0,"confidence":0.62980145,"punctuated_word":"Angetell","sentiment":"neutral","sentiment_score":0.02223832905292511},{"word":"street","start":34.06,"end":34.46,"confidence":0.9916992,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.01546420995146036},{"word":"a","start":34.46,"end":34.78,"confidence":0.99902344,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.023032603785395626},{"word":"n","start":34.78,"end":35.18,"confidence":1.0,"punctuated_word":"N","sentiment":"neutral","sentiment_score":0.026875535026192665},{"word":"k","start":35.18,"end":35.5,"confidence":0.9970703,"punctuated_word":"K","sentiment":"neutral","sentiment_score":0.022458970546722412},{"word":"e","start":35.5,"end":35.66,"confidence":0.9980469,"punctuated_word":"E","sentiment":"neutral","sentiment_score":0.02419605478644371},{"word":"t","start":35.66,"end":35.98,"confidence":0.99902344,"punctuated_word":"T","sentiment":"neutral","sentiment_score":0.023245839402079586},{"word":"e","start":35.98,"end":36.14,"confidence":0.9501953,"punctuated_word":"E,","sentiment":"neutral","sentiment_score":0.016982190310955048},{"word":"00","start":36.14,"end":36.880005,"confidence":0.8907471,"punctuated_word":"00.","sentiment":"neutral","sentiment_score":0.020713554695248604},{"word":"yes","start":44.195,"end":44.515,"confidence":0.9411621,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.029268011450767517},{"word":"this","start":44.515,"end":44.755,"confidence":0.93847656,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.017547376453876495},{"word":"is","start":44.755,"end":44.995003,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01353179570287466},{"word":"supermarkets","start":44.995003,"end":45.495003,"confidence":0.76660156,"punctuated_word":"Supermarkets.","sentiment":"neutral","sentiment_score":0.05347250401973725},{"word":"yeah","start":54.755,"end":55.255,"confidence":0.9902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04260053485631943},{"word":"yeah","start":60.350002,"end":60.670002,"confidence":0.9785156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.005177821032702923},{"word":"it","start":60.670002,"end":60.91,"confidence":0.98828125,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.02219216525554657},{"word":"says","start":60.91,"end":61.41,"confidence":0.9902344,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.05505083501338959},{"word":"it's","start":62.03,"end":62.35,"confidence":0.5671387,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.05433373898267746},{"word":"i","start":62.510002,"end":62.83,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08058787137269974},{"word":"i","start":62.83,"end":63.07,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05816453695297241},{"word":"can","start":63.07,"end":63.47,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.03966822847723961},{"word":"see","start":63.47,"end":63.79,"confidence":0.97802734,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.05279359966516495},{"word":"there","start":63.79,"end":64.29,"confidence":0.81591797,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.058742452412843704},{"word":"i","start":65.47,"end":65.63,"confidence":0.96435547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1437990963459015},{"word":"i","start":65.63,"end":65.79,"confidence":0.96777344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14857393503189087},{"word":"tried","start":65.79,"end":66.11,"confidence":0.99121094,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.11733469367027284},{"word":"to","start":66.11,"end":66.270004,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10245030373334885},{"word":"get","start":66.270004,"end":66.51,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.10326611250638962},{"word":"it","start":66.51,"end":66.67,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07220419496297836},{"word":"done","start":66.67,"end":67.17,"confidence":0.9995117,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":-0.11454533785581587},{"word":"the","start":68.35,"end":68.67,"confidence":0.96533203,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.2585488557815552},{"word":"thing","start":68.67,"end":69.07,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.3028531074523926},{"word":"is","start":69.07,"end":69.57,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2707009017467499},{"word":"it","start":73.564995,"end":73.805,"confidence":0.9326172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.3268083333969116},{"word":"says","start":73.805,"end":74.204994,"confidence":0.9892578,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.2943710684776306},{"word":"three","start":74.204994,"end":74.365,"confidence":0.984375,"punctuated_word":"three","sentiment":"negative","sentiment_score":-0.3487186133861542},{"word":"months","start":74.365,"end":74.765,"confidence":0.8378906,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.280139684677124},{"word":"trial","start":74.765,"end":75.244995,"confidence":0.99316406,"punctuated_word":"trial","sentiment":"neutral","sentiment_score":-0.21116650104522705},{"word":"and","start":75.244995,"end":75.564995,"confidence":0.98291016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2864840030670166},{"word":"one","start":75.564995,"end":75.725,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.24395129084587097},{"word":"month","start":75.725,"end":76.125,"confidence":0.9873047,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.1612071543931961},{"word":"free","start":76.125,"end":76.625,"confidence":0.99316406,"punctuated_word":"free.","sentiment":"neutral","sentiment_score":-0.19262200593948364},{"word":"i","start":77.725,"end":77.965,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4653058052062988},{"word":"would","start":77.965,"end":78.204994,"confidence":1.0,"punctuated_word":"would","sentiment":"negative","sentiment_score":-0.48297080397605896},{"word":"like","start":78.204994,"end":78.445,"confidence":1.0,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.4732888638973236},{"word":"to","start":78.445,"end":78.84499,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.428066611289978},{"word":"try","start":78.84499,"end":79.244995,"confidence":0.9980469,"punctuated_word":"try","sentiment":"negative","sentiment_score":-0.4144586622714996},{"word":"first","start":79.244995,"end":79.564995,"confidence":0.9707031,"punctuated_word":"first","sentiment":"negative","sentiment_score":-0.4376634657382965},{"word":"because","start":79.564995,"end":80.064995,"confidence":0.8647461,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.4656331241130829},{"word":"i","start":80.284996,"end":80.524994,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5221580266952515},{"word":"have","start":80.524994,"end":80.765,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4710350036621094},{"word":"been","start":80.765,"end":81.085,"confidence":0.99609375,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.3860883712768554},{"word":"through","start":81.085,"end":81.585,"confidence":0.9394531,"punctuated_word":"through","sentiment":"negative","sentiment_score":-0.47288215160369873},{"word":"many","start":82.045,"end":82.445,"confidence":1.0,"punctuated_word":"many","sentiment":"negative","sentiment_score":-0.4418393671512604},{"word":"providers","start":82.445,"end":82.924995,"confidence":0.82055664,"punctuated_word":"providers,","sentiment":"negative","sentiment_score":-0.3811754584312439},{"word":"and","start":82.924995,"end":83.085,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.41265711188316345},{"word":"i","start":83.085,"end":83.244995,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5716766715049744},{"word":"was","start":83.244995,"end":83.485,"confidence":1.0,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.5738377571105957},{"word":"not","start":83.485,"end":83.725,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6085622906684875},{"word":"satisfied","start":83.725,"end":84.225,"confidence":0.99853516,"punctuated_word":"satisfied.","sentiment":"negative","sentiment_score":-0.4646480083465576}],"paragraphs":{"transcript":"\nHi there. I want to purchase a new connection. Mhmm. Address is Unit 610 three three five three three five 3 35 Angetell Street, A N K E T E, 00. Yes.\n\nThis is Supermarkets. Yeah. Yeah. It says it's I I can see there. I I tried to get it done.\n\nThe thing is it says three months trial and one month free. I would like to try first because I have been through many providers, and I was not satisfied.","paragraphs":[{"sentences":[{"text":"Hi there.","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.09453964605927467},{"text":"I want to purchase a new connection.","start":6.7999997,"end":8.66,"sentiment":"neutral","sentiment_score":0.09984280062573296},{"text":"Mhmm.","start":13.12,"end":13.62,"sentiment":"neutral","sentiment_score":0.05386430025100708},{"text":"Address is Unit 610 three three five three three five 3 35 Angetell Street, A N K E T E, 00.","start":15.8550005,"end":36.880005,"sentiment":"neutral","sentiment_score":0.02157193839195229},{"text":"Yes.","start":44.195,"end":44.515,"sentiment":"neutral","sentiment_score":0.029268011450767517}],"sentiment":"neutral","sentiment_score":0.0445038098259829,"num_words":32,"start":6.3999996,"end":44.515},{"sentences":[{"text":"This is Supermarkets.","start":44.515,"end":45.495003,"sentiment":"neutral","sentiment_score":0.028183892058829468},{"text":"Yeah.","start":54.755,"end":55.255,"sentiment":"neutral","sentiment_score":0.04260053485631943},{"text":"Yeah.","start":60.350002,"end":60.670002,"sentiment":"neutral","sentiment_score":0.005177821032702923},{"text":"It says it's I I can see there.","start":60.670002,"end":64.29,"sentiment":"neutral","sentiment_score":-0.05269167851656675},{"text":"I I tried to get it done.","start":65.47,"end":67.17,"sentiment":"neutral","sentiment_score":-0.11459623915808541}],"sentiment":"neutral","sentiment_score":-0.054568853508681056,"num_words":20,"start":44.515,"end":67.17},{"sentences":[{"text":"The thing is it says three months trial and one month free.","start":68.35,"end":76.625,"sentiment":"neutral","sentiment_score":-0.2647976266841094},{"text":"I would like to try first because I have been through many providers, and I was not satisfied.","start":77.725,"end":84.225,"sentiment":"negative","sentiment_score":-0.4707748641570409}],"sentiment":"negative","sentiment_score":-0.38838396916786827,"num_words":30,"start":68.35,"end":84.225}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hi there. I want to purchase a new connection.\n\nChannel 0: Oh, sure. We'll be more than happy to assist you. And\n\nChannel 1: Mhmm.\n\nChannel 0: what is your address?\n\nChannel 1: Address is Unit 610\n\nChannel 0: Okay. Unit\n\nChannel 1: three\n\nChannel 0: 610325.\n\nChannel 1: three five three three five 3\n\nChannel 0: Mhmm.\n\nChannel 1: 35 Angetell Street, A N K E T E, 00.\n\nChannel 0: Mhmm. Okay. So I believe this is Supa Network, but let me double check for you here. Just\n\nChannel 1: Yes.\n\nChannel 0: bear with\n\nChannel 1: This\n\nChannel 0: me.\n\nChannel 1: is\n\nChannel 0: Okay?\n\nChannel 1: Supermarkets.\n\nChannel 0: Supa Network. So, technically, if you would like to proceed in activating a service, Our\n\nChannel 1: Yeah.\n\nChannel 0: ordering process should be done online through our site. So\n\nChannel 1: Yeah.\n\nChannel 0: if you\n\nChannel 1: It\n\nChannel 0: would\n\nChannel 1: says\n\nChannel 0: like\n\nChannel 1: it's I I can see there. I I tried to get it done.\n\nChannel 0: mhmm.\n\nChannel 1: The thing is it says three months trial and one month free. I would like to try first because I have been through many providers, and I was not satisfied.\n\nChannel 0: Oh, okay. I got it. So if that will be the case, let me just connect you to our technical department so they could further assist in reference to your request and concern. Okay? Just bear with me here.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.12,"sentiment":"neutral","sentiment_score":0.3206748366355896},{"text":"Good morning.","start":1.12,"end":1.76,"sentiment":"positive","sentiment_score":0.5491771697998047},{"text":"Thank you so much for calling Airtel accounts.","start":1.76,"end":4.08,"sentiment":"positive","sentiment_score":0.7430999428033829},{"text":"How may I help you today?","start":4.08,"end":5.38,"sentiment":"positive","sentiment_score":0.5831678013006846}],"sentiment":"positive","sentiment_score":0.6389903250862571,"channel":0,"num_words":17,"start":0.88,"end":5.38},{"sentences":[{"text":"Hi there.","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.09453964605927467},{"text":"I want to purchase a new connection.","start":6.7999997,"end":8.66,"sentiment":"neutral","sentiment_score":0.09984280062573296}],"sentiment":"neutral","sentiment_score":0.09866432183318669,"channel":1,"num_words":9,"start":6.3999996,"end":8.66},{"sentences":[{"text":"Oh, sure.","start":9.76,"end":10.48,"sentiment":"neutral","sentiment_score":0.280533105134964},{"text":"We'll be more than happy to assist you.","start":10.48,"end":12.74,"sentiment":"positive","sentiment_score":0.6006826758384705},{"text":"And","start":13.04,"end":13.44,"sentiment":"neutral","sentiment_score":0.10966414213180542}],"sentiment":"positive","sentiment_score":0.49783561446449975,"channel":0,"num_words":11,"start":9.76,"end":13.44},{"sentences":[{"text":"Mhmm.","start":13.12,"end":13.62,"sentiment":"neutral","sentiment_score":0.05386430025100708}],"sentiment":"neutral","sentiment_score":0.05386430025100708,"channel":1,"num_words":1,"start":13.12,"end":13.62},{"sentences":[{"text":"what is your address?","start":13.44,"end":14.66,"sentiment":"neutral","sentiment_score":0.027347957249730825}],"sentiment":"neutral","sentiment_score":0.027347957249730825,"channel":0,"num_words":4,"start":13.44,"end":14.66},{"sentences":[{"text":"Address is Unit 610","start":15.8550005,"end":17.875,"sentiment":"neutral","sentiment_score":0.022073400672525167}],"sentiment":"neutral","sentiment_score":0.022073400672525167,"channel":1,"num_words":4,"start":15.8550005,"end":17.875},{"sentences":[{"text":"Okay.","start":22.305,"end":22.805,"sentiment":"neutral","sentiment_score":0.014844488352537155},{"text":"Unit","start":23.744999,"end":24.224998,"sentiment":"neutral","sentiment_score":0.015758268535137177}],"sentiment":"neutral","sentiment_score":0.015301378443837166,"channel":0,"num_words":2,"start":22.305,"end":24.224998},{"sentences":[{"text":"three","start":24.015,"end":24.335,"sentiment":"neutral","sentiment_score":0.025591157376766205}],"sentiment":"neutral","sentiment_score":0.025591157376766205,"channel":1,"num_words":1,"start":24.015,"end":24.335},{"sentences":[{"text":"610325.","start":24.224998,"end":27.364998,"sentiment":"neutral","sentiment_score":0.024149680510163307}],"sentiment":"neutral","sentiment_score":0.024149680510163307,"channel":0,"num_words":1,"start":24.224998,"end":27.364998},{"sentences":[{"text":"three five three three five 3","start":24.335,"end":29.66,"sentiment":"neutral","sentiment_score":0.020732542034238577}],"sentiment":"neutral","sentiment_score":0.020732542034238577,"channel":1,"num_words":6,"start":24.335,"end":29.66},{"sentences":[{"text":"Mhmm.","start":29.519999,"end":30.019999,"sentiment":"neutral","sentiment_score":0.02041554823517799}],"sentiment":"neutral","sentiment_score":0.02041554823517799,"channel":0,"num_words":1,"start":29.519999,"end":30.019999},{"sentences":[{"text":"35 Angetell Street, A N K E T E, 00.","start":29.66,"end":36.880005,"sentiment":"neutral","sentiment_score":0.02147306939586997}],"sentiment":"neutral","sentiment_score":0.02147306939586997,"channel":1,"num_words":10,"start":29.66,"end":36.880005},{"sentences":[{"text":"Mhmm.","start":37.44,"end":37.94,"sentiment":"neutral","sentiment_score":0.01714732125401497},{"text":"Okay.","start":38.079998,"end":38.579998,"sentiment":"neutral","sentiment_score":0.02955012209713459},{"text":"So I believe this is Supa Network, but let me double check for you here.","start":39.84,"end":44.005,"sentiment":"neutral","sentiment_score":0.041267755627632144},{"text":"Just","start":44.005,"end":44.245,"sentiment":"neutral","sentiment_score":0.03330299258232117}],"sentiment":"neutral","sentiment_score":0.03883426501933071,"channel":0,"num_words":18,"start":37.44,"end":44.245},{"sentences":[{"text":"Yes.","start":44.195,"end":44.515,"sentiment":"neutral","sentiment_score":0.029268011450767517}],"sentiment":"neutral","sentiment_score":0.029268011450767517,"channel":1,"num_words":1,"start":44.195,"end":44.515},{"sentences":[{"text":"bear with","start":44.245,"end":44.565,"sentiment":"neutral","sentiment_score":0.017534153535962105}],"sentiment":"neutral","sentiment_score":0.017534153535962105,"channel":0,"num_words":2,"start":44.245,"end":44.565},{"sentences":[{"text":"This","start":44.515,"end":44.755,"sentiment":"neutral","sentiment_score":0.017547376453876495}],"sentiment":"neutral","sentiment_score":0.017547376453876495,"channel":1,"num_words":1,"start":44.515,"end":44.755},{"sentences":[{"text":"me.","start":44.565,"end":44.805,"sentiment":"neutral","sentiment_score":0.01842093840241432}],"sentiment":"neutral","sentiment_score":0.01842093840241432,"channel":0,"num_words":1,"start":44.565,"end":44.805},{"sentences":[{"text":"is","start":44.755,"end":44.995003,"sentiment":"neutral","sentiment_score":0.01353179570287466}],"sentiment":"neutral","sentiment_score":0.01353179570287466,"channel":1,"num_words":1,"start":44.755,"end":44.995003},{"sentences":[{"text":"Okay?","start":44.805,"end":45.305,"sentiment":"neutral","sentiment_score":0.03196783363819122}],"sentiment":"neutral","sentiment_score":0.03196783363819122,"channel":0,"num_words":1,"start":44.805,"end":45.305},{"sentences":[{"text":"Supermarkets.","start":44.995003,"end":45.495003,"sentiment":"neutral","sentiment_score":0.05347250401973725}],"sentiment":"neutral","sentiment_score":0.05347250401973725,"channel":1,"num_words":1,"start":44.995003,"end":45.495003},{"sentences":[{"text":"Supa Network.","start":46.965,"end":48.025,"sentiment":"neutral","sentiment_score":0.044983282685279846},{"text":"So, technically, if you would like to proceed in activating a service, Our","start":48.965,"end":55.07,"sentiment":"neutral","sentiment_score":0.042611793256722964}],"sentiment":"neutral","sentiment_score":0.042927991847197214,"channel":0,"num_words":15,"start":46.965,"end":55.07},{"sentences":[{"text":"Yeah.","start":54.755,"end":55.255,"sentiment":"neutral","sentiment_score":0.04260053485631943}],"sentiment":"neutral","sentiment_score":0.04260053485631943,"channel":1,"num_words":1,"start":54.755,"end":55.255},{"sentences":[{"text":"ordering process should be done online through our site.","start":55.29,"end":59.15,"sentiment":"neutral","sentiment_score":0.055549382749531},{"text":"So","start":60.09,"end":60.41,"sentiment":"neutral","sentiment_score":0.016981126740574837}],"sentiment":"neutral","sentiment_score":0.05169255714863539,"channel":0,"num_words":10,"start":55.29,"end":60.41},{"sentences":[{"text":"Yeah.","start":60.350002,"end":60.670002,"sentiment":"neutral","sentiment_score":0.005177821032702923}],"sentiment":"neutral","sentiment_score":0.005177821032702923,"channel":1,"num_words":1,"start":60.350002,"end":60.670002},{"sentences":[{"text":"if you","start":60.41,"end":60.73,"sentiment":"neutral","sentiment_score":-0.007401532726362348}],"sentiment":"neutral","sentiment_score":-0.007401532726362348,"channel":0,"num_words":2,"start":60.41,"end":60.73},{"sentences":[{"text":"It","start":60.670002,"end":60.91,"sentiment":"neutral","sentiment_score":-0.02219216525554657}],"sentiment":"neutral","sentiment_score":-0.02219216525554657,"channel":1,"num_words":1,"start":60.670002,"end":60.91},{"sentences":[{"text":"would","start":60.73,"end":61.05,"sentiment":"neutral","sentiment_score":-0.06139066815376282}],"sentiment":"neutral","sentiment_score":-0.06139066815376282,"channel":0,"num_words":1,"start":60.73,"end":61.05},{"sentences":[{"text":"says","start":60.91,"end":61.41,"sentiment":"neutral","sentiment_score":-0.05505083501338959}],"sentiment":"neutral","sentiment_score":-0.05505083501338959,"channel":1,"num_words":1,"start":60.91,"end":61.41},{"sentences":[{"text":"like","start":61.05,"end":61.55,"sentiment":"neutral","sentiment_score":-0.05597519502043724}],"sentiment":"neutral","sentiment_score":-0.05597519502043724,"channel":0,"num_words":1,"start":61.05,"end":61.55},{"sentences":[{"text":"it's I I can see there.","start":62.03,"end":64.29,"sentiment":"neutral","sentiment_score":-0.05738173797726631},{"text":"I I tried to get it done.","start":65.47,"end":67.17,"sentiment":"neutral","sentiment_score":-0.11459623915808541}],"sentiment":"neutral","sentiment_score":-0.08818954630539967,"channel":1,"num_words":13,"start":62.03,"end":67.17},{"sentences":[{"text":"mhmm.","start":67.61,"end":68.11,"sentiment":"neutral","sentiment_score":-0.09760961681604384}],"sentiment":"neutral","sentiment_score":-0.09760961681604384,"channel":0,"num_words":1,"start":67.61,"end":68.11},{"sentences":[{"text":"The thing is it says three months trial and one month free.","start":68.35,"end":76.625,"sentiment":"neutral","sentiment_score":-0.2647976266841094},{"text":"I would like to try first because I have been through many providers, and I was not satisfied.","start":77.725,"end":84.225,"sentiment":"negative","sentiment_score":-0.4707748641570409}],"sentiment":"negative","sentiment_score":-0.38838396916786827,"channel":1,"num_words":30,"start":68.35,"end":84.225},{"sentences":[{"text":"Oh, okay.","start":86.69,"end":87.57,"sentiment":"neutral","sentiment_score":-0.06794413551688194},{"text":"I got it.","start":87.57,"end":88.29,"sentiment":"neutral","sentiment_score":-0.022457773486773174},{"text":"So if that will be the case, let me just connect you to our technical department so they could further assist in reference to your request and concern.","start":88.29,"end":96.93,"sentiment":"neutral","sentiment_score":0.13060376553663186},{"text":"Okay?","start":96.93,"end":97.43,"sentiment":"neutral","sentiment_score":0.05774940550327301},{"text":"Just bear with me here.","start":97.885,"end":99.425,"sentiment":"neutral","sentiment_score":0.027531109005212783}],"sentiment":"neutral","sentiment_score":0.0935653536938704,"channel":0,"num_words":39,"start":86.69,"end":99.425}]},"summary":{"result":"success","short":"The customer calls Airtel accounts to purchase a new connection. The representative confirms the customer's address and explains that the process will be online. The customer expresses dissatisfaction with the trial period and the representative offers to connect them to technical department for assistance."},"intents":{"segments":[{"text":"I want to purchase a new connection. Oh, sure.","start_word":19,"end_word":27,"intents":[{"intent":"Purchase connection","confidence_score":0.20555948}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3206748366355896},{"text":"Good morning. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6494396328926086},{"text":"Hi there. I want to purchase a new connection. Oh, sure.","start_word":17,"end_word":27,"sentiment":"neutral","sentiment_score":0.1472202092409134},{"text":"We'll be more than happy to assist you.","start_word":28,"end_word":35,"sentiment":"positive","sentiment_score":0.5723752379417419},{"text":"And Mhmm. what is your address? Address is Unit 610 Okay. Unit three 610325. three five three three five 3 Mhmm. 35 Angetell Street, A N K E T E, 00. Mhmm. Okay. So I believe this is Supa Network, but let me double check for you here. Just Yes. bear with This me. is Okay? Supermarkets. Supa Network. So, technically, if you would like to proceed in activating a service, Our Yeah. ordering process should be done online through our site. So Yeah. if you It would says like it's I I can see there. I I tried to get it done. mhmm. The thing is it says three months trial and one month free.","start_word":36,"end_word":151,"sentiment":"neutral","sentiment_score":-0.006176542025059462},{"text":"I would like to try first because I have been through many providers, and I was not satisfied.","start_word":152,"end_word":169,"sentiment":"negative","sentiment_score":-0.46598854660987854},{"text":"Oh, okay. I got it. So if that will be the case, let me just connect you to our technical department so they could further assist in reference to your request and concern. Okay? Just bear with me here.","start_word":170,"end_word":208,"sentiment":"neutral","sentiment_score":0.08262581378221512}],"average":{"sentiment":"neutral","sentiment_score":0.05522875352339311}}}}