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Actually, so if ever you'll be signing up, you need to settle the payment, the upfront payment for the plan speed that you'll be selecting and if you'll be needing a router also and a contract term. So if you choose, like, for example, twelve month or twenty four month contract, the router is free already, and it has a six month discount. But this is has a cancellation fee if ever you'll be cancelling within the contract term. Mhmm. So for the twelve month contract, you have a free month. Your first month is free, then six months discounted for 15%. Mhmm. Yeah. But so if ever you'll be cancelling within twelve months, the cancellation says $120 plus GST. And you'll also be be billed for the router if ever. Yeah. Sorry? Mhmm. Actually, the cancellation fee already applies there. Yeah. Because you select the contract term. Mhmm. Mhmm. And there's also enough front payment. Like, if you select a super basic, you'll be paying 59.95 dollars plus the router if you'll be needing a router. So if ever you'll be selecting the twelve month, you'll only be paying the for the upfront payment, you will be you only be paying the plan speed that you'll be selecting and the delivery fee for the router. But, yeah, if ever you decide to cancel, like, on your first month or within the twelve month, yeah, there's a cancellation fees applied already. Okay. Anything else? Actually, have you tried to visit our website, theearthall.net.au? Yeah. So you can order there via our website. Then once it notify us we receive the order, we'll then activate the service within twenty four hours, then update you when the router is on its way. Mhmm. Sorry. Tippling three thousand. Mhmm. Okay. Is it okay if I put you on hold? Let me just check this router. Okay. Hello? Yes. So upon checking, the TP Link Archer router is is compatible and has a support PPPoE configuration, which we need for optic fiber upgrade solution. But, yeah, for sometimes there's some issue with the router, like it's still connected with the previous Internet service or we cannot configure it manually. No. We can try. Mhmm. Okay. So that should be compatible and working. You can try it if ever. But if ever it did not work, we can also provide your router since it's free under contract. Mhmm. And that's usually, the router takes three to five business days to arrive at the address, and it's already preconfigured. So no need for you to, like, log in to the router's interface and enter the credentials for you to establish a connection, unlike if you're using your own router. Hang on. Let me just confirm that one. Hello? Yes. Thank you for waiting. So according to our back end team, it's $139.95. Mhmm. If ever. Mhmm. Okay. You're welcome. Have a great day. 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Good morning. This is Maureen from Ergo tech support. How can I assist you today? Mhmm.\n\nMhmm. Yeah. Mhmm. Actually, so if ever you'll be signing up, you need to settle the payment, the upfront payment for the plan speed that you'll be selecting and if you'll be needing a router also and a contract term. So if you choose, like, for example, twelve month or twenty four month contract, the router is free already, and it has a six month discount.\n\nBut this is has a cancellation fee if ever you'll be cancelling within the contract term. Mhmm. So for the twelve month contract, you have a free month. Your first month is free, then six months discounted for 15%. Mhmm.\n\nYeah. But so if ever you'll be cancelling within twelve months, the cancellation says $120 plus GST. And you'll also be be billed for the router if ever. Yeah. Sorry?\n\nMhmm. Actually, the cancellation fee already applies there. Yeah. Because you select the contract term. Mhmm.\n\nMhmm. And there's also enough front payment. Like, if you select a super basic, you'll be paying 59.95 dollars plus the router if you'll be needing a router. So if ever you'll be selecting the twelve month, you'll only be paying the for the upfront payment, you will be you only be paying the plan speed that you'll be selecting and the delivery fee for the router. But, yeah, if ever you decide to cancel, like, on your first month or within the twelve month, yeah, there's a cancellation fees applied already.\n\nOkay. Anything else? Actually, have you tried to visit our website, theearthall.net.au? Yeah. So you can order there via our website.\n\nThen once it notify us we receive the order, we'll then activate the service within twenty four hours, then update you when the router is on its way. Mhmm. Sorry. Tippling three thousand. Mhmm.\n\nOkay. Is it okay if I put you on hold? Let me just check this router. Okay. Hello?\n\nYes. So upon checking, the TP Link Archer router is is compatible and has a support PPPoE configuration, which we need for optic fiber upgrade solution. But, yeah, for sometimes there's some issue with the router, like it's still connected with the previous Internet service or we cannot configure it manually. No. We can try.\n\nMhmm. Okay. So that should be compatible and working. You can try it if ever. But if ever it did not work, we can also provide your router since it's free under contract.\n\nMhmm. And that's usually, the router takes three to five business days to arrive at the address, and it's already preconfigured. So no need for you to, like, log in to the router's interface and enter the credentials for you to establish a connection, unlike if you're using your own router. Hang on. Let me just confirm that one.\n\nHello? Yes. Thank you for waiting. So according to our back end team, it's $139.95. Mhmm.\n\nIf ever. Mhmm. Okay. You're welcome. Have a great day.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.19419601559638977},{"text":"Good morning.","start":2.24,"end":2.98,"sentiment":"positive","sentiment_score":0.48705729842185974},{"text":"This is Maureen from Ergo tech support.","start":3.04,"end":5.54,"sentiment":"positive","sentiment_score":0.4417152873107365},{"text":"How can I assist you 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manually.","start":325.54498,"end":336.285,"sentiment":"neutral","sentiment_score":-0.19416511468589306},{"text":"No.","start":337.56,"end":337.72,"sentiment":"neutral","sentiment_score":-0.17276424169540405},{"text":"We can try.","start":337.72,"end":338.62,"sentiment":"neutral","sentiment_score":-0.13361220061779022}],"sentiment":"neutral","sentiment_score":0.0005434369837695902,"num_words":55,"start":312.53,"end":338.62},{"sentences":[{"text":"Mhmm.","start":346.84,"end":347.34,"sentiment":"neutral","sentiment_score":-0.04357428848743439},{"text":"Okay.","start":348.2,"end":348.52002,"sentiment":"neutral","sentiment_score":0.10490933060646056},{"text":"So that should be compatible and working.","start":348.52002,"end":351.42,"sentiment":"neutral","sentiment_score":0.21292026340961456},{"text":"You can try it if ever.","start":351.92502,"end":353.545,"sentiment":"neutral","sentiment_score":-0.02860301360487938},{"text":"But if ever it did not work, we can also provide your router since it's free under contract.","start":353.605,"end":359.945,"sentiment":"neutral","sentiment_score":0.06541634019878176}],"sentiment":"neutral","sentiment_score":0.07750463417985222,"num_words":33,"start":346.84,"end":359.945},{"sentences":[{"text":"Mhmm.","start":360.40503,"end":360.90503,"sentiment":"neutral","sentiment_score":0.03871719539165497},{"text":"And that's usually, the router takes three to five business days to arrive at the address, and it's already preconfigured.","start":361.765,"end":370.65,"sentiment":"neutral","sentiment_score":0.09779299013316631},{"text":"So no need for you to, like, log in to the router's interface and enter the credentials for you to establish a connection, unlike if you're using your own router.","start":371.51,"end":382.275,"sentiment":"neutral","sentiment_score":0.07923849653452635},{"text":"Hang on.","start":395.12,"end":395.52,"sentiment":"neutral","sentiment_score":-0.01894013863056898},{"text":"Let me just confirm that one.","start":395.52,"end":397.86,"sentiment":"neutral","sentiment_score":0.02081707213073969}],"sentiment":"neutral","sentiment_score":0.07557210253583173,"num_words":59,"start":360.40503,"end":397.86},{"sentences":[{"text":"Hello?","start":450.50998,"end":451.00998,"sentiment":"neutral","sentiment_score":0.08392923325300217},{"text":"Yes.","start":452.43,"end":452.75,"sentiment":"neutral","sentiment_score":0.12798172235488892},{"text":"Thank you for waiting.","start":452.75,"end":453.81,"sentiment":"neutral","sentiment_score":0.2937368229031563},{"text":"So according to our back end team, it's $139.95.","start":454.11,"end":459.40997,"sentiment":"neutral","sentiment_score":0.13778957972923914},{"text":"Mhmm.","start":462.53296,"end":463.03296,"sentiment":"neutral","sentiment_score":0.04962649568915367}],"sentiment":"neutral","sentiment_score":0.1672869350295514,"num_words":16,"start":450.50998,"end":463.03296},{"sentences":[{"text":"If 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I wanted to purchase a plan for my current property, and this is from Super Networks. I understand this is to be signed up online. But if the website says one month free and three days trial and I'm just wondering, do I just start the plan from from the website sale, or do I need to call you guys and get it done? Uh-huh. Mhmm. Mhmm. Mhmm. Yeah. Okay. What's the cancellation fee for the twelve month contract? Mhmm. Okay. What's the cancellation? Uh-huh. Yeah. Yeah. No worries. And does it depend on the circumstances why it's being canceled? Like, I'm still able to I'm still able to cancel it if I'm not satisfied after the first month. Right? Yes. Oh, so if the Internet doesn't if I'm not satisfied with the Internet in the first few weeks, do I still pay the cancellation fee? Okay. No worries. Yep. All good. Yep. How much? Mhmm. Mhmm. Okay. Uh-huh. Okay. No worries. No. And how is it built? Do I do you guys have an app or something? Yeah. Mhmm. Okay. Okay. No worries. And can you tell me I have a TP Link router with me. It's TP Link Wi Fi six a x 300 3,000. Is it a compatible router for your network? Wi Fi six A x 3,000. Mhmm. Yeah. Uh-huh. Okay. Thank you, sir. Yeah. Uh-huh. No. It's a brand new one. It's a it's not connected with the previous one. It's a brand new that I purchased a few months ago but never used. It's still in the box. No worries. Yeah. And how long does it take? Uh-huh. Okay. Mhmm. Okay. And just another question. If I cancel before my contract, how much is the router do I pay for? Okay. Okay. Fiber solution. Yep. Okay. No worries. Yep. Thank you.","confidence":0.99609375,"words":[{"word":"hey","start":9.12,"end":9.36,"confidence":0.7661133,"punctuated_word":"Hey,","sentiment":"neutral","sentiment_score":0.07630516588687897},{"word":"marie","start":9.36,"end":9.86,"confidence":0.8757324,"punctuated_word":"Marie.","sentiment":"neutral","sentiment_score":0.05525600910186768},{"word":"i","start":10.32,"end":10.559999,"confidence":0.91259766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04357531666755676},{"word":"wanted","start":10.559999,"end":10.8,"confidence":0.99609375,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.027696862816810608},{"word":"to","start":10.8,"end":10.96,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.034687887877225876},{"word":"purchase","start":10.96,"end":11.46,"confidence":1.0,"punctuated_word":"purchase","sentiment":"neutral","sentiment_score":0.06194830685853958},{"word":"a","start":11.599999,"end":11.759999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05513239651918411},{"word":"plan","start":11.759999,"end":12.16,"confidence":0.9921875,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.06896599382162094},{"word":"for","start":12.16,"end":12.4,"confidence":0.984375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05179079249501228},{"word":"my","start":12.4,"end":12.719999,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.04799213632941246},{"word":"current","start":12.719999,"end":13.12,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":0.0417962372303009},{"word":"property","start":13.12,"end":13.62,"confidence":0.88500977,"punctuated_word":"property,","sentiment":"neutral","sentiment_score":0.04717444255948067},{"word":"and","start":14.0,"end":14.5,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02920275740325451},{"word":"this","start":15.594999,"end":15.755,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03439806029200554},{"word":"is","start":15.755,"end":15.915,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02790730819106102},{"word":"from","start":15.915,"end":16.315,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.051468655467033386},{"word":"super","start":16.315,"end":16.635,"confidence":0.9013672,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":0.07923267036676407},{"word":"networks","start":16.635,"end":17.135,"confidence":0.7890625,"punctuated_word":"Networks.","sentiment":"neutral","sentiment_score":0.05319134145975113},{"word":"i","start":17.275,"end":17.515,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.025898288935422897},{"word":"understand","start":17.515,"end":17.994999,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":0.026275847107172012},{"word":"this","start":17.994999,"end":18.235,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.025440149009227753},{"word":"is","start":18.235,"end":18.314999,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.016830019652843475},{"word":"to","start":18.314999,"end":18.475,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.022992540150880817},{"word":"be","start":18.475,"end":18.635,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.024688418954610825},{"word":"signed","start":18.635,"end":18.955,"confidence":1.0,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":0.0208963006734848},{"word":"up","start":18.955,"end":19.195,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.03279104083776474},{"word":"online","start":19.195,"end":19.695,"confidence":0.8820801,"punctuated_word":"online.","sentiment":"neutral","sentiment_score":0.02391868084669113},{"word":"but","start":20.474998,"end":20.974998,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.004962407052516937},{"word":"if","start":21.595,"end":21.755,"confidence":0.89208984,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.025179268792271618},{"word":"the","start":21.755,"end":21.994999,"confidence":0.93847656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.030286990106105804},{"word":"website","start":21.994999,"end":22.494999,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":-0.012583974748849869},{"word":"says","start":22.635,"end":23.035,"confidence":0.96777344,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.018519988283514977},{"word":"one","start":23.035,"end":23.195,"confidence":0.94628906,"punctuated_word":"one","sentiment":"neutral","sentiment_sco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I wanted to purchase a plan for my current property, and this is from Super Networks. I understand this is to be signed up online. But if the website says one month free and three days trial and I'm just wondering, do I just start the plan from from the website sale, or do I need to call you guys and get it done? Uh-huh.\n\nMhmm. Mhmm. Mhmm. Yeah. Okay.\n\nWhat's the cancellation fee for the twelve month contract? Mhmm. Okay. What's the cancellation? Uh-huh.\n\nYeah. Yeah. No worries. And does it depend on the circumstances why it's being canceled? Like, I'm still able to I'm still able to cancel it if I'm not satisfied after the first month.\n\nRight? Yes. Oh, so if the Internet doesn't if I'm not satisfied with the Internet in the first few weeks, do I still pay the cancellation fee? Okay. No worries.\n\nYep. All good. Yep. How much? Mhmm.\n\nMhmm. Okay. Uh-huh. Okay. No worries.\n\nNo. And how is it built? Do I do you guys have an app or something? Yeah. Mhmm.\n\nOkay. Okay. No worries. And can you tell me I have a TP Link router with me. It's TP Link Wi Fi six a x 300 3,000.\n\nIs it a compatible router for your network? Wi Fi six A x 3,000. Mhmm. Yeah. Uh-huh.\n\nOkay. Thank you, sir. Yeah. Uh-huh. No.\n\nIt's a brand new one. It's a it's not connected with the previous one. It's a brand new that I purchased a few months ago but never used. It's still in the box. No worries.\n\nYeah. And how long does it take? Uh-huh. Okay. Mhmm.\n\nOkay. And just another question. If I cancel before my contract, how much is the router do I pay for? Okay. Okay.\n\nFiber solution. Yep. Okay. No worries. Yep.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hey, Marie.","start":9.12,"end":9.86,"sentiment":"neutral","sentiment_score":0.06578058749437332},{"text":"I wanted to purchase a plan for my current property, and this is from Super Networks.","start":10.32,"end":17.135,"sentiment":"neutral","sentiment_score":0.047260072897188365},{"text":"I understand this is to be signed up online.","start":17.275,"end":19.695,"sentiment":"neutral","sentiment_score":0.02441458735201094},{"text":"But if the website says one month free and three days trial and I'm just wondering, do I just start the plan from from the website sale, or do I need to call you guys and get it done?","start":20.474998,"end":36.78,"sentiment":"neutral","sentiment_score":-0.015033645125535818},{"text":"Uh-huh.","start":50.535,"end":51.035,"sentiment":"neutral","sentiment_score":-0.005175745114684105}],"sentiment":"neutral","sentiment_score":0.0077009809328548945,"num_words":67,"start":9.12,"end":51.035},{"sentences":[{"text":"Mhmm.","start":55.335,"end":55.83,"sentiment":"neutral","sentiment_score":0.0029424852691590786},{"text":"Mhmm.","start":55.83,"end":56.33,"sentiment":"neutral","sentiment_score":-0.0005131440702825785},{"text":"Mhmm.","start":62.2575,"end":62.7575,"sentiment":"neutral","sentiment_score":0.004953642375767231},{"text":"Yeah.","start":74.604996,"end":74.924995,"sentiment":"neutral","sentiment_score":-0.0023806989192962646},{"text":"Okay.","start":74.924995,"end":75.325,"sentiment":"neutral","sentiment_score":0.004332509823143482}],"sentiment":"neutral","sentiment_score":0.0018669588956981898,"num_words":5,"start":55.335,"end":75.325},{"sentences":[{"text":"What's the cancellation fee for the twelve month contract?","start":75.325,"end":78.625,"sentiment":"neutral","sentiment_score":0.005498807773821884},{"text":"Mhmm.","start":89.119995,"end":89.619995,"sentiment":"neutral","sentiment_score":0.030201677232980728},{"text":"Okay.","start":93.84,"end":94.34,"sentiment":"neutral","sentiment_score":0.02304251492023468},{"text":"What's the cancellation?","start":96.695,"end":97.915,"sentiment":"neutral","sentiment_score":-0.019928979842613142},{"text":"Uh-huh.","start":103.895,"end":104.395,"sentiment":"neutral","sentiment_score":-0.0088678989559412}],"sentiment":"neutral","sentiment_score":0.002271908242255449,"num_words":15,"start":75.325,"end":104.395},{"sentences":[{"text":"Yeah.","start":115.87,"end":116.11,"sentiment":"neutral","sentiment_score":0.014448740519583224},{"text":"Yeah.","start":116.11,"end":116.43,"sentiment":"neutral","sentiment_score":0.016257498413324356},{"text":"No worries.","start":116.43,"end":117.17,"sentiment":"neutral","sentiment_score":-0.029834698885679245},{"text":"And does it depend on the circumstances why it's being canceled?","start":120.35,"end":127.025,"sentiment":"neutral","sentiment_score":-0.1155689534815875},{"text":"Like, I'm still able to I'm still able to cancel it if I'm not satisfied after the first month.","start":130.365,"end":135.325,"sentiment":"neutral","sentiment_score":-0.26571856988103765}],"sentiment":"neutral","sentiment_score":-0.18673160220222437,"num_words":34,"start":115.87,"end":135.325},{"sentences":[{"text":"Right?","start":135.325,"end":135.69,"sentiment":"neutral","sentiment_score":-0.05955130606889725},{"text":"Yes.","start":141.29001,"end":141.79001,"sentiment":"neutral","sentiment_score":-0.08789068460464478},{"text":"Oh, so if the Internet doesn't if I'm not satisfied with the Internet in the first few weeks, do I still pay the cancellation fee?","start":145.37,"end":154.825,"sentiment":"neutral","sentiment_score":-0.2936368775367737},{"text":"Okay.","start":161.125,"end":161.625,"sentiment":"neutral","sentiment_score":0.0933876484632492},{"text":"No worries.","start":161.765,"end":162.39,"sentiment":"neutral","sentiment_score":0.13528170436620712}],"sentiment":"neutral","sentiment_score":-0.23748042906324068,"num_words":30,"start":135.325,"end":162.39},{"sentences":[{"text":"Yep.","start":163.11,"end":163.61,"sentiment":"neutral","sentiment_score":0.15357086062431335},{"text":"All good.","start":167.03,"end":174.33,"sentiment":"neutral","sentiment_score":0.15936055779457092},{"text":"Yep.","start":175.03,"end":175.53,"sentiment":"neutral","sentiment_score":0.1433590054512024},{"text":"How much?","start":181.705,"end":182.36499,"sentiment":"neutral","sentiment_score":0.04420768655836582},{"text":"Mhmm.","start":187.625,"end":188.125,"sentiment":"neutral","sentiment_score":0.07773871719837189}],"sentiment":"neutral","sentiment_score":0.11168643885425159,"num_words":7,"start":163.11,"end":188.125},{"sentences":[{"text":"Mhmm.","start":198.62,"end":198.7,"sentiment":"neutral","sentiment_score":0.02585607022047043},{"text":"Okay.","start":198.7,"end":199.2,"sentiment":"neutral","sentiment_score":0.013949001207947733},{"text":"Uh-huh.","start":210.05501,"end":210.55501,"sentiment":"neutral","sentiment_score":-0.11256451904773712},{"text":"Okay.","start":210.695,"end":211.195,"sentiment":"neutral","sentiment_score":0.025083761662244797},{"text":"No worries.","start":212.29501,"end":212.955,"sentiment":"neutral","sentiment_score":0.05466013588011265}],"sentiment":"neutral","sentiment_score":0.010274097633858522,"num_words":6,"start":198.62,"end":212.955},{"sentences":[{"text":"No.","start":217.015,"end":217.335,"sentiment":"neutral","sentiment_score":0.02097618952393532},{"text":"And how is it built?","start":217.335,"end":218.455,"sentiment":"neutral","sentiment_score":0.06486958488821984},{"text":"Do I do you guys have an app or something?","start":218.455,"end":220.63501,"sentiment":"neutral","sentiment_score":0.04198824223130941},{"text":"Yeah.","start":228.55,"end":229.05,"sentiment":"neutral","sentiment_score":0.11017335206270218},{"text":"Mhmm.","start":235.19,"end":235.69,"sentiment":"neutral","sentiment_score":0.11871784925460815}],"sentiment":"neutral","sentiment_score":0.0552276520886355,"num_words":18,"start":217.015,"end":235.69},{"sentences":[{"text":"Okay.","start":248.385,"end":248.885,"sentiment":"neutral","sentiment_score":0.10741057991981506},{"text":"Okay.","start":248.94499,"end":249.44499,"sentiment":"neutral","sentiment_score":0.11370627582073212},{"text":"No worries.","start":249.50499,"end":250.23,"sentiment":"neutral","sentiment_score":0.14229942113161087},{"text":"And can you tell me I have a TP Link router with me.","start":251.11,"end":254.89,"sentiment":"neutral","sentiment_score":0.1039030930170646},{"text":"It's TP Link Wi Fi six a x 300 3,000.","start":255.19,"end":260.01,"sentiment":"neutral","sentiment_score":0.07134085148572922}],"sentiment":"neutral","sentiment_score":0.09518016378084819,"num_words":27,"start":248.385,"end":260.01},{"sentences":[{"text":"Is it a compatible router for your network?","start":260.47,"end":263.05,"sentiment":"neutral","sentiment_score":0.09594381414353848},{"text":"Wi Fi six A x 3,000.","start":267.435,"end":270.255,"sentiment":"neutral","sentiment_score":-0.00713472138158977},{"text":"Mhmm.","start":281.69,"end":282.19,"sentiment":"neutral","sentiment_score":0.032506611198186874},{"text":"Yeah.","start":311.63,"end":312.13,"sentiment":"neutral","sentiment_score":0.10332616418600082},{"text":"Uh-huh.","start":321.80502,"end":322.30502,"sentiment":"neutral","sentiment_score":0.11364056915044785}],"sentiment":"neutral","sentiment_score":0.057306795846670866,"num_words":17,"start":260.47,"end":322.30502},{"sentences":[{"text":"Okay.","start":324.765,"end":325.245,"sentiment":"neutral","sentiment_score":0.16905295848846436},{"text":"Thank you, sir.","start":325.245,"end":326.225,"sentiment":"neutral","sentiment_score":0.26517387231191},{"text":"Yeah.","start":327.80502,"end":328.30502,"sentiment":"neutral","sentiment_score":-0.062705859541893},{"text":"Uh-huh.","start":336.63998,"end":336.88,"sentiment":"neutral","sentiment_score":-0.06330763548612595},{"text":"No.","start":336.88,"end":337.12,"sentiment":"neutral","sentiment_score":-0.1478242576122284}],"sentiment":"neutral","sentiment_score":0.09867668896913528,"num_words":7,"start":324.765,"end":337.12},{"sentences":[{"text":"It's a brand new one.","start":337.12,"end":338.24,"sentiment":"neutral","sentiment_score":-0.14184613823890685},{"text":"It's a it's not connected with the previous one.","start":338.24,"end":341.36,"sentiment":"neutral","sentiment_score":-0.1768423484431373},{"text":"It's a brand new that I purchased a few months ago but never used.","start":341.36,"end":346.135,"sentiment":"neutral","sentiment_score":-0.15086585017187254},{"text":"It's still in the box.","start":346.275,"end":347.495,"sentiment":"neutral","sentiment_score":-0.032866989821195604},{"text":"No worries.","start":352.035,"end":352.775,"sentiment":"neutral","sentiment_score":-0.017709534615278244}],"sentiment":"neutral","sentiment_score":-0.1317910785121577,"num_words":35,"start":337.12,"end":352.775},{"sentences":[{"text":"Yeah.","start":360.69,"end":361.09,"sentiment":"neutral","sentiment_score":0.03459574282169342},{"text":"And how long does it take?","start":361.09,"end":362.63,"sentiment":"neutral","sentiment_score":0.021105428226292133},{"text":"Uh-huh.","start":367.65,"end":368.15,"sentiment":"neutral","sentiment_score":0.07510019838809967},{"text":"Okay.","start":368.295,"end":368.795,"sentiment":"neutral","sentiment_score":0.13149121403694153},{"text":"Mhmm.","start":376.855,"end":377.355,"sentiment":"neutral","sentiment_score":0.060863103717565536}],"sentiment":"neutral","sentiment_score":0.0428682828322053,"num_words":10,"start":360.69,"end":377.355},{"sentences":[{"text":"Okay.","start":380.295,"end":380.79,"sentiment":"neutral","sentiment_score":-0.03903098404407501},{"text":"And just another question.","start":383.19,"end":385.21002,"sentiment":"neutral","sentiment_score":-0.04551313444972038},{"text":"If I cancel before my contract, how much is the router do I pay for?","start":386.39,"end":390.73,"sentiment":"neutral","sentiment_score":-0.0908263772726059},{"text":"Okay.","start":416.72,"end":417.2,"sentiment":"neutral","sentiment_score":0.03459036350250244},{"text":"Okay.","start":417.2,"end":417.36002,"sentiment":"neutral","sentiment_score":0.048173002898693085}],"sentiment":"neutral","sentiment_score":-0.06821435520594771,"num_words":22,"start":380.295,"end":417.36002},{"sentences":[{"text":"Fiber solution.","start":417.36002,"end":418.58002,"sentiment":"neutral","sentiment_score":0.06956778094172478},{"text":"Yep.","start":447.025,"end":447.525,"sentiment":"neutral","sentiment_score":0.0956992357969284},{"text":"Okay.","start":461.585,"end":462.085,"sentiment":"neutral","sentiment_score":0.08934402465820312},{"text":"No worries.","start":462.145,"end":462.84,"sentiment":"neutral","sentiment_score":0.08481285348534584},{"text":"Yep.","start":464.91998,"end":465.24,"sentiment":"neutral","sentiment_score":0.1320888251066208}],"sentiment":"neutral","sentiment_score":0.08941333634512764,"num_words":7,"start":417.36002,"end":465.24},{"sentences":[{"text":"Thank you.","start":465.24,"end":465.98,"sentiment":"neutral","sentiment_score":0.3024087995290756}],"sentiment":"neutral","sentiment_score":0.3024087995290756,"num_words":2,"start":465.24,"end":465.98}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Ergo tech support. How can I assist you today?\n\nChannel 1: Hey, Marie. I wanted\n\nChannel 0: Mhmm.\n\nChannel 1: to purchase a plan for my current property, and\n\nChannel 0: Mhmm.\n\nChannel 1: this is from Super Networks. I understand this is to be signed up online.\n\nChannel 0: Yeah.\n\nChannel 1: But\n\nChannel 0: Mhmm.\n\nChannel 1: if the website says one month free and three days trial and I'm just wondering, do I just start the plan from from the website sale, or do I need to call you guys and get it done?\n\nChannel 0: Actually, so if ever you'll be signing up, you need to settle the payment, the upfront payment for the plan speed that you'll\n\nChannel 1: Uh-huh.\n\nChannel 0: be selecting and if you'll be needing a router also\n\nChannel 1: Mhmm.\n\nChannel 0: and\n\nChannel 1: Mhmm.\n\nChannel 0: a contract term. So if you choose, like, for example, twelve month or twenty four month\n\nChannel 1: Mhmm.\n\nChannel 0: contract, the router is free already, and it has a six month discount. But this is has a cancellation fee if ever you'll be cancelling within the contract term.\n\nChannel 1: Yeah. Okay. What's the cancellation\n\nChannel 0: Mhmm.\n\nChannel 1: fee for the twelve month contract?\n\nChannel 0: So for the twelve month contract, you have a free month. Your first month is free,\n\nChannel 1: Mhmm.\n\nChannel 0: then six months discounted for 15%.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: What's\n\nChannel 0: But\n\nChannel 1: the cancellation?\n\nChannel 0: so if ever you'll be cancelling within twelve months,\n\nChannel 1: Uh-huh.\n\nChannel 0: the cancellation says $120 plus GST. And you'll also be be billed for the router\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: if\n\nChannel 1: No\n\nChannel 0: ever.\n\nChannel 1: worries.\n\nChannel 0: Yeah.\n\nChannel 1: And does it depend on the circumstances why it's being canceled? Like, I'm\n\nChannel 0: Sorry?\n\nChannel 1: still able to I'm still able to cancel it if I'm not satisfied after the first month. Right?\n\nChannel 0: Mhmm. Actually, the cancellation fee\n\nChannel 1: Yes.\n\nChannel 0: already applies there.\n\nChannel 1: Oh, so if the Internet doesn't if I'm not satisfied with the Internet in the first few weeks, do I still pay the cancellation fee?\n\nChannel 0: Yeah. Because you select the contract term.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm. And there's also enough front payment.\n\nChannel 1: All\n\nChannel 0: Like, if you select a super basic, you'll be paying 59.95\n\nChannel 1: good.\n\nChannel 0: dollars\n\nChannel 1: Yep.\n\nChannel 0: plus the router if you'll be needing a router.\n\nChannel 1: How much?\n\nChannel 0: So if ever you'll be selecting the twelve month,\n\nChannel 1: Mhmm.\n\nChannel 0: you'll only be paying the for the upfront payment, you will be you only be paying the plan speed that you'll be selecting and the delivery fee for the router.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: But, yeah, if ever you decide to cancel, like, on your first month or within the twelve month, yeah, there's a cancellation fees applied\n\nChannel 1: Uh-huh.\n\nChannel 0: already.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Okay. Anything else?\n\nChannel 1: No. And how is it built? Do I do you guys have an app or something?\n\nChannel 0: Actually, have you tried to visit our website, theearthall.net.au?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So you can order there via our website.\n\nChannel 1: Mhmm.\n\nChannel 0: Then once it notify us we receive the order, we'll then activate the service within twenty four hours, then update you when the router is on its way.\n\nChannel 1: Okay. Okay. No worries. And can you tell me I have a TP Link router with me. It's\n\nChannel 0: Mhmm.\n\nChannel 1: TP Link Wi Fi six a x 300 3,000. Is it a compatible router for your network?\n\nChannel 0: Sorry. Tippling three\n\nChannel 1: Wi\n\nChannel 0: thousand.\n\nChannel 1: Fi six A x\n\nChannel 0: Mhmm.\n\nChannel 1: 3,000.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check this router.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. Hello?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. So upon checking, the TP Link Archer router is is compatible and has a support PPPoE configuration, which\n\nChannel 1: Uh-huh.\n\nChannel 0: we need for optic fiber upgrade solution.\n\nChannel 1: Okay. Thank you,\n\nChannel 0: But,\n\nChannel 1: sir.\n\nChannel 0: yeah, for\n\nChannel 1: Yeah.\n\nChannel 0: sometimes there's some issue with the router, like it's still connected with the previous Internet service or we cannot configure it manually.\n\nChannel 1: Uh-huh. No. It's a brand\n\nChannel 0: No.\n\nChannel 1: new\n\nChannel 0: We\n\nChannel 1: one.\n\nChannel 0: can try.\n\nChannel 1: It's a it's not connected with the previous one. It's a brand new that I purchased a few months ago but never used. It's still in the\n\nChannel 0: Mhmm.\n\nChannel 1: box.\n\nChannel 0: Okay. So that should be compatible and working. You\n\nChannel 1: No\n\nChannel 0: can try\n\nChannel 1: worries.\n\nChannel 0: it if ever. But if ever it did not work, we can also provide your router since it's free under contract. Mhmm.\n\nChannel 1: Yeah. And how long does\n\nChannel 0: And\n\nChannel 1: it\n\nChannel 0: that's\n\nChannel 1: take?\n\nChannel 0: usually, the router takes three to five business days to arrive\n\nChannel 1: Uh-huh.\n\nChannel 0: at the address,\n\nChannel 1: Okay.\n\nChannel 0: and it's already preconfigured. So no need for you to, like, log in to the router's interface and\n\nChannel 1: Mhmm.\n\nChannel 0: enter the credentials for you to establish a connection, unlike\n\nChannel 1: Okay.\n\nChannel 0: if you're using your own router.\n\nChannel 1: And just another question. If I cancel before my contract, how much is the router do I pay for?\n\nChannel 0: Hang on. Let me just confirm that one.\n\nChannel 1: Okay. Okay. Fiber solution. Yep.\n\nChannel 0: Hello? Yes. Thank you for waiting. So according to our back end team, it's $139.95.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Mhmm. If ever. Mhmm.\n\nChannel 1: Yep. Thank you.\n\nChannel 0: Okay. You're welcome. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.19419601559638977},{"text":"Good morning.","start":2.24,"end":2.98,"sentiment":"positive","sentiment_score":0.48705729842185974},{"text":"This is Maureen from Ergo tech support.","start":3.04,"end":5.54,"sentiment":"positive","sentiment_score":0.4417152873107365},{"text":"How can I assist you today?","start":6.0,"end":7.46,"sentiment":"positive","sentiment_score":0.46571682393550873}],"sentiment":"positive","sentiment_score":0.44091366045176983,"channel":0,"num_words":16,"start":1.76,"end":7.46},{"sentences":[{"text":"Hey, Marie.","start":9.12,"end":9.86,"sentiment":"neutral","sentiment_score":0.06578058749437332},{"text":"I 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The representative, Maureen, informed her that she can start the plan from the website sale and that she needs to settle the upfront payment for the plan speed. The representative also explained the cancellation fee and how it works if she cancels within the twelve month contract. The customer also asked about the compatibility of her TP Link router with her network and was informed that it is compatible and costs $139.95."},"intents":{"segments":[{"text":"wanted to purchase a plan for my current property, and Mhmm.","start_word":20,"end_word":30,"intents":[{"intent":"Purchase plan","confidence_score":0.13317716}]},{"text":"Oh, so if the Internet doesn't if I'm not satisfied with the Internet in the first few weeks, do I still pay the cancellation fee? Yeah.","start_word":284,"end_word":309,"intents":[{"intent":"Clarify internet fee and router pricing","confidence_score":1.6220861e-7}]},{"text":"And can you tell me I have a TP Link router with me. It's Mhmm. TP Link Wi Fi six a x 300 3,000. Is it a compatible router for your network? Sorry.","start_word":496,"end_word":528,"intents":[{"intent":"Verify router compatibility","confidence_score":0.002797818},{"intent":"Inquire about router compatibility","confidence_score":0.14012945}]},{"text":"So upon checking, the TP Link Archer router is is compatible and has a support PPPoE configuration, which Uh-huh. we need for optic fiber upgrade solution. Okay.","start_word":560,"end_word":586,"intents":[{"intent":"Check router compatibility","confidence_score":0.5726824},{"intent":"Provide router setup","confidence_score":0.006714429}]},{"text":"If I cancel before my contract, how much is the router do I pay for? Hang on.","start_word":756,"end_word":772,"intents":[{"intent":"Confirm router price","confidence_score":0.117282405}]},{"text":"If I cancel before my contract, how much is the router do I pay for? Hang on. Let me just confirm that one. Okay. Okay. Fiber solution. Yep. Hello? Yes. Thank you for waiting. So according to our back end team, it's $139.95. Okay.","start_word":756,"end_word":799,"intents":[{"intent":"Confirm price","confidence_score":0.2935043}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.19419601559638977},{"text":"Good morning. This is Maureen from Ergo tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4541989266872406},{"text":"Hey, Marie. I Mhmm. wanted to purchase a plan for my current property, and Mhmm. this is from Super Networks. I understand this is to be signed up online. Yeah. But Mhmm. if the website says one month free and three days trial and I'm just wondering, do I just start the plan from from the website sale, or do I need to call you guys and get it done? Actually, so if ever you'll be signing up, you need to settle the payment, the upfront payment for the plan speed that you'll Uh-huh. be selecting and if you'll be needing a router also Mhmm. and Mhmm. a contract term. So if you choose, like, for example, twelve month or twenty four month Mhmm. contract, the router is free already, and it has a six month discount. But this is has a cancellation fee if ever you'll be cancelling within the contract term. Yeah. Okay. What's the cancellation Mhmm. fee for the twelve month contract? So for the twelve month contract, you have a free month. Your first month is free, Mhmm. then six months discounted for 15%. Okay. Mhmm. Yeah. What's But the cancellation? so if ever you'll be cancelling within twelve months, Uh-huh. the cancellation says $120 plus GST. And you'll also be be billed for the router Yeah. Yeah. if No ever. worries. Yeah. And does it depend on the circumstances why it's being canceled? Like, I'm Sorry? still able to I'm still able to cancel it if I'm not satisfied after the first month. Right? Mhmm. Actually, the cancellation fee Yes. already applies there. Oh, so if the Internet doesn't if I'm not satisfied with the Internet in the first few weeks, do I still pay the cancellation fee? Yeah. Because you select the contract term. Okay. No worries. Mhmm. Yep. Mhmm. And there's also enough front payment. All Like, if you select a super basic, you'll be paying 59.95 good. dollars Yep. plus the router if you'll be needing a router. How much? So if ever you'll be selecting the twelve month, Mhmm. you'll only be paying the for the upfront payment, you will be you only be paying the plan speed that you'll be selecting and the delivery fee for the router. Mhmm. Okay. But, yeah, if ever you decide to cancel, like, on your first month or within the twelve month, yeah, there's a cancellation fees applied Uh-huh. already. Okay. No worries. Okay. Anything else? No. And how is it built? Do I do you guys have an app or something? Actually, have you tried to visit our website, theearthall.net.au? Yeah. Yeah. So you can order there via our website. Mhmm. Then once it notify us we receive the order, we'll then activate the service within twenty four hours, then update you when the router is on its way. Okay. Okay. No worries. And can you tell me I have a TP Link router with me. It's Mhmm. TP Link Wi Fi six a x 300 3,000. Is it a compatible router for your network? Sorry. Tippling three Wi thousand. Fi six A x Mhmm. 3,000. Okay. Is it okay if I put you on hold? Let me just check this router. Mhmm. Okay. Hello? Yeah. Yes. So upon checking, the TP Link Archer router is is compatible and has a support PPPoE configuration, which Uh-huh. we need for optic fiber upgrade solution. Okay. Thank you, But, sir. yeah, for Yeah. sometimes there's some issue with the router, like it's still connected with the previous Internet service or we cannot configure it manually. Uh-huh. No. It's a brand No. new We one. can try. It's a it's not connected with the previous one. It's a brand new that I purchased a few months ago but never used. It's still in the Mhmm. box. Okay. So that should be compatible and working. You No can try worries. it if ever. But if ever it did not work, we can also provide your router since it's free under contract. Mhmm. Yeah. And how long does And it that's take? usually, the router takes three to five business days to arrive Uh-huh. at the address, Okay. and it's already preconfigured. So no need for you to, like, log in to the router's interface and Mhmm. enter the credentials for you to establish a connection, unlike Okay. if you're using your own router. And just another question. If I cancel before my contract, how much is the router do I pay for? Hang on. Let me just confirm that one. Okay. Okay. Fiber solution. Yep. Hello? Yes. Thank you for waiting. So according to our back end team, it's $139.95. Okay. No worries. Mhmm. If ever. Mhmm. Yep. Thank you. Okay.","start_word":16,"end_word":809,"sentiment":"neutral","sentiment_score":0.013032610021456514},{"text":"You're welcome. Have a great day. Bye.","start_word":810,"end_word":816,"sentiment":"positive","sentiment_score":0.7312109470367432}],"average":{"sentiment":"neutral","sentiment_score":0.02917524875896827}}}}