{"metadata":{"transaction_key":"deprecated","request_id":"019f2165-7d43-7fc0-bafd-df79d8a8c69c","sha256":"e24c7af42d0e17f2804544e92f3a086a16f77e823232a570653fb969e6d4d81d","created":"2026-07-02T05:55:29.517Z","duration":693.7199,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2616,"output_tokens":76},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2981,"output_tokens":2987},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2981,"output_tokens":112}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Rod. Larissa from Oakview Financial. How are you going? Yeah. Good. Thank you. I was just giving you a call. Veronica raised your file with me. I apologize that it's taking me a little bit to get through to you. I have unfortunately been very unwell and off work. But I was just giving you a call to have a a chat with you if you had time. I know I've called you out of the blue. Cool. Alright. Before I jump into it, I need to let you know our calls are recorded. And if I could just get you confirmed security, will you mind your full name and address? Perfect. Alright. Amazing. So what I wanna do is I want to, I guess, take you through everything, and then you can 100% fill me in on anything that you feel as though I'm missing. So that way I can go away, and I can obviously do a little bit further investigation. I've had a look through your file already to ascertain what happened, what's happening, where everything's at. And I hope that I'm able to, I guess, lay it out as easily and simply as possible for you. So in February of this year, Veronica provided advice to you, and that advice revolved around the consolidation of your superannuation funds where Brita, HESTA, AustralianSuper would all be consolidated into Netwealth. And the cancellation of your HESTA insurance would occur. Now on a phone call with one of my colleagues on the twenty third of sorry. On the sixteenth of the second, it was discussed that we either need the documents signed or an opt in completed for your HESTA fund because you were, at that point, a little bit tossing and turning as to what you wanted to do. The advice was to cancel HESTA because it was a thousand dollars a month. It was a three month wait. The premiums on that on that policy weren't putting you in a better position for your long term growth, which is what you wanted to focus on. And so the recommendation from Veronica was to cancel Hester. Hester was going to lapse because the account under the legislation had not been active, and therefore, the the HESTA would be forced by legislative needs to actually close that insurance policy to save premiums. It's part of legislation that came into place in 2019 called protect your super legislation. Now the phone call with Caden was essentially and it's one of the phone calls I have listened to so far. I haven't gone and listened to every phone call between February and now yet. I didn't want you waiting that long. Yes. Mhmm. Mhmm. Yep. Yep. And that that was sometime in February. K. Yeah. On this yes. Yeah. March 16 your shoulder of operation as Cool. Alright. Well, that's it. So it's somewhere between basically February and the March 16. I can go and review all of those recordings. That's fine, and I'm happy to do that to ascertain what if you could if you gave an instruction to say, no. I actually wanna keep that policy, then, obviously, my team hadn't hasn't followed on that request. Mhmm. K. Okay. Okay. Because what what's happened is, essentially, the insurance with Hester, because of the legislation, lapsed. I believe it was the February 23. I walked away from my computer. I like pacing when I'm talking. It's the February 23 that that lapsed, which when you sign in on the sixteenth and the twenty third, it's not a lot of time. But, obviously, if the phone if the conversations happen between sixteenth and the twenty third and you said you wanna keep it, then that's obviously an issue on our end. So what I wanna do is I wanna go through and I wanna have a complete look into where everything's at. I have had a look already, and I can see that the application for insurance happened on the damn it. I can't remember the date. It happened in in late March, early April. The application occurred. And from that application, like, to go ahead with the new life and TPD insurance from that application, everything kind of got paused because the the the surgery and everything else. So what I wanna do is I wanna go through and I wanna dig a little deeper. I wanna listen to the call recordings, make sure that, obviously, everything that's is file noted is what has been discussed with you and that there's no no nothing missing from your file or anything like that. Don't be wrong. My team are pretty good at doing file notes, but I wanna make sure that there's nothing that's been misinterpreted. So I'm gonna listen to the calls. So it's gonna take me a couple of yes. Okay. Yeah. No. That's okay. So I will because, basically, in our in our phone system, I can basically look up your mobile number, and I know you haven't changed your mobile number and ask you, has anyone called you on another mobile number, or have you ever called us from another phone? Yeah. Cool. Realistically, any calls that come in auto logs your account anyway. So what I'll do is I'm basically gonna go into the phone system, and I will sit there and listen to every single phone call. So it's gonna take me a little bit to get to because it sounds riveting to listen to phone calls, but I'm gonna sit down and listen to them. As I said, I've only just returned today. I've legitimately been bedridden for a whole week. Me and my bed are best friends now, or maybe it's my worst enemy. I'm not entirely sure. So what I wanna do is sit down and listen to all of those phone calls, make sure that I have a clear understanding as to exactly the to exactly the timeline that's happened day to day, and then provide that timeline to you. So that way you have it in writing as well. So I'm I I will follow-up with a phone call, but I will also put it in writing so that way you have a time. What I wanna ask is, I guess, I'm more than happy to open a complaint because that's essentially what we're opening is a complaint. Yeah. Yeah. Okay. Yeah. Okay. Have the doctors indicated that you'll be able to return soonish? Or yeah. Yeah. So I've been given medical clearance to return to work. Yeah. It paid off work for a while. Good. I was gonna ask whether you were continuing with physio. Good. Okay. Alright. Well, are you okay to bear with me for, say, a week or two so I can have a look at everything and I can come back to you? Okay. Are you do you correspond via emails, phone calls, text messages? What's your preference? Yep. That's okay. Cool. I just I just, like, if if it's gonna take me a little bit longer or anything like that, I just I so so I can give you updates and just, like, let you know. Yeah. Cool. Alright. Perfect. Alright. Well, I'm gonna get cracking on this. It's my project for Monday. So I will start listening to everything and going through from there. Okay? Alright. Did you have any questions or anything you wanna add? Anything I need to know? That's best. Okay. Alright. Perfect. I will jump into it, and I will keep give you an update. Not a problem. Thanks, Rod. Bye. Bye.","confidence":0.9980469,"words":[{"word":"hi","start":2.3999999,"end":2.72,"confidence":0.87939453,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.18267399072647095},{"word":"rod","start":2.72,"end":3.12,"confidence":0.9946289,"punctuated_word":"Rod.","sentiment":"neutral","sentiment_score":0.2374795824289322},{"word":"larissa","start":3.12,"end":3.52,"confidence":0.95092773,"punctuated_word":"Larissa","sentiment":"neutral","sentiment_score":0.2093788981437683},{"word":"from","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2703855633735657},{"word":"oakview","start":3.76,"end":4.08,"confidence":0.8461914,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.2126108705997467},{"word":"financial","start":4.08,"end":4.48,"confidence":0.99902344,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.18947391211986545},{"word":"how","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.28914716839790344},{"word":"are","start":4.64,"end":4.7999997,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2885044813156128},{"word":"you","start":4.7999997,"end":4.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.26052597165107727},{"word":"going","start":4.88,"end":5.38,"confidence":0.98950195,"punctuated_word":"going?","sentiment":"neutral","sentiment_score":0.23415470123291016},{"word":"yeah","start":7.7599998,"end":8.24,"confidence":0.98950195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2915339469909668},{"word":"good","start":8.24,"end":8.74,"confidence":0.9807129,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.6065093278884888},{"word":"thank","start":8.8,"end":9.04,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.715653121471405},{"word":"you","start":9.04,"end":9.54,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6007424592971802},{"word":"i","start":10.48,"end":10.719999,"confidence":0.7939453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15005719661712646},{"word":"was","start":10.719999,"end":10.96,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.17850172519683838},{"word":"just","start":10.96,"end":11.2,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.18464693427085876},{"word":"giving","start":11.2,"end":11.44,"confidence":0.99902344,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.16778267920017242},{"word":"you","start":11.44,"end":11.679999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11573058366775511},{"word":"a","start":11.679999,"end":11.759999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1017153412103653},{"word":"call","start":11.759999,"end":12.0,"confidence":0.99194336,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.10535714030265808},{"word":"veronica","start":12.0,"end":12.5,"confidence":0.9838867,"punctuated_word":"Veronica","sentiment":"neutral","sentiment_score":0.03096017986536026},{"word":"raised","start":12.639999,"end":12.96,"confidence":0.9873047,"punctuated_word":"raised","sentiment":"neutral","sentiment_score":0.04577604681253433},{"word":"your","start":12.96,"end":13.245,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03690111264586449},{"word":"file","start":13.485,"end":13.724999,"confidence":0.9970703,"punctuated_word":"file","sentiment":"neutral","sentiment_score":0.01055283099412918},{"word":"with","start":13.724999,"end":14.205,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.006083086133003235},{"word":"me","start":14.205,"end":14.605,"confidence":0.99853516,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.02368743345141411},{"word":"i","start":14.605,"end":14.844999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16456414759159088},{"word":"apologize","start":14.844999,"end":15.245,"confidence":0.99902344,"punctuated_word":"apologize","sentiment":"neutral","sentiment_score":-0.2178019881248474},{"word":"that","start":15.245,"end":15.405,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.22066663205623627},{"word":"it's","start":15.405,"end":15.565,"confidence":0.8703613,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.28145942091941833},{"word":"taking","start":15.565,"end":15.885,"confidence":0.6699219,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":-0.25302654504776},{"word":"me","start":15.885,"end":16.125,"confidence":0.99609375,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2536694407463074},{"word":"a","start":16.125,"end":16.205,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.23152659833431244},{"word":"little","start":16.205,"end":16.445,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.2147878259420395},{"word":"bit","start":16.445,"end":16.605,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.2486253976821899},{"word":"to","start":16.605,"end":16.685,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2819451689720154},{"word":"get","start":16.685,"end":16.845,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1980099231004715},{"word":"through","start":16.845,"end":17.085,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.12747928500175476},{"word":"to","start":17.085,"end":17.244999,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10093771666288376},{"word":"you","start":17.244999,"end":17.404999,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.14377915859222412},{"word":"i","start":17.404999,"end":17.485,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4463076889514923},{"word":"have","start":17.485,"end":17.725,"confidence":0.96533203,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4747558832168579},{"word":"unfortunately","start":17.725,"end":18.225,"confidence":0.7421875,"punctuated_word":"unfortunately","sentiment":"negative","sentiment_score":-0.5530104041099548},{"word":"been","start":18.285,"end":18.525,"confidence":0.9790039,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.4917147755622864},{"word":"very","start":18.525,"end":19.005,"confidence":0.9941406,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.5768864750862122},{"word":"unwell","start":19.005,"end":19.485,"confidence":0.9995117,"punctuated_word":"unwell","sentiment":"negative","sentiment_score":-0.6179053783416748},{"word":"and","start":19.485,"end":19.645,"confidence":0.9873047,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5801960825920105},{"word":"off","start":19.645,"end":19.965,"confidence":0.9707031,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.6284737586975098},{"word":"work","start":19.965,"end":20.465,"confidence":0.92211914,"punctuated_word":"work.","sentiment":"negative","sentiment_score":-0.5622891187667847},{"word":"but","start":21.325,"end":21.485,"confidence":0.9243164,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.06726263463497162},{"word":"i","start":21.485,"end":21.564999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08494149148464203},{"word":"was","start":21.564999,"end":21.724998,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06069133430719376},{"word":"just","start":21.724998,"end":21.884998,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05013494938611984},{"word":"giving","start":21.884998,"end":22.125,"confidence":0.9838867,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":-0.04355486482381821},{"word":"you","start":22.125,"end":22.285,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014762215316295624},{"word":"a","start":22.285,"end":22.365,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.006304401904344559},{"word":"call","start":22.365,"end":22.525,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.02398652583360672},{"word":"to","start":22.525,"end":22.765,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02874521911144257},{"word":"have","start":22.765,"end":23.005001,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04536115378141403},{"word":"a","start":23.005001,"end":23.244999,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03812692314386368},{"word":"a","start":23.244999,"end":23.404999,"confidence":0.8769531,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02347671240568161},{"word":"chat","start":23.404999,"end":23.904999,"confidence":1.0,"punctuated_word":"chat","sentiment":"neutral","sentiment_score":0.02016189694404602},{"word":"with","start":24.045,"end":24.205,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03571229428052902},{"word":"you","start":24.205,"end":24.445,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.003847368061542511},{"word":"if","start":24.445,"end":24.525,"confidence":0.9741211,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.004416424781084061},{"word":"you","start":24.525,"end":24.605,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.023790787905454636},{"word":"had","start":24.605,"end":24.925,"confidence":0.97314453,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.034784454852342606},{"word":"time","start":24.925,"end":25.325,"confidence":0.6561279,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.06289081275463104},{"word":"i","start":25.325,"end":25.404999,"confidence":0.7607422,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09577416628599168},{"word":"know","start":25.404999,"end":25.645,"confidence":0.9941406,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.12774677574634552},{"word":"i've","start":25.645,"end":25.724998,"confidence":0.82421875,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.12694376707077026},{"word":"called","start":25.724998,"end":25.884998,"confidence":0.9980469,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.0911090224981308},{"word":"you","start":25.884998,"end":26.044998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14541496336460114},{"word":"out","start":26.044998,"end":26.205,"confidence":0.91845703,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.06758589297533035},{"word":"of","start":26.205,"end":26.285,"confidence":0.7631836,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.12561626732349396},{"word":"the","start":26.285,"end":26.365,"confidence":0.92822266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14488188922405243},{"word":"blue","start":26.365,"end":26.865,"confidence":0.82128906,"punctuated_word":"blue.","sentiment":"neutral","sentiment_score":-0.08619064092636108},{"word":"cool","start":27.99,"end":28.31,"confidence":0.99560547,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.2566985785961151},{"word":"alright","start":28.31,"end":28.81,"confidence":0.99658203,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2312262058258057},{"word":"before","start":30.31,"end":30.71,"confidence":0.82128906,"punctuated_word":"Before","sentiment":"neutral","sentiment_score":0.04013536497950554},{"word":"i","start":30.71,"end":30.79,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.030864931643009182},{"word":"jump","start":30.79,"end":30.95,"confidence":0.9760742,"punctuated_word":"jump","sentiment":"neutral","sentiment_score":0.05880596116185188},{"word":"into","start":30.95,"end":31.11,"confidence":0.97998047,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.0296352356672287},{"word":"it","start":31.11,"end":31.19,"confidence":0.9770508,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.016838818788528442},{"word":"i","start":31.19,"end":31.35,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03248986974358559},{"word":"need","start":31.35,"end":31.51,"confidence":0.91748047,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.033178504556417465},{"word":"to","start":31.51,"end":31.59,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04852382466197014},{"word":"let","start":31.59,"end":31.71,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.06935616582632065},{"word":"you","start":31.71,"end":31.83,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.057821474969387054},{"word":"know","start":31.83,"end":31.91,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.06064201518893242},{"word":"our","start":31.91,"end":31.99,"confidence":0.94970703,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05360722169280052},{"word":"calls","start":31.99,"end":32.15,"confidence":0.9658203,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":0.07063896954059601},{"word":"are","start":32.15,"end":32.23,"confidence":0.99121094,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.05525895953178406},{"word":"recorded","start":32.23,"end":32.55,"confidence":0.8815918,"punctuated_word":"recorded.","sentiment":"neutral","sentiment_score":0.07811955362558365},{"word":"and","start":32.55,"end":32.63,"confidence":0.99316406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05920001119375229},{"word":"if","start":32.63,"end":32.75,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06800390779972076},{"word":"i","start":32.75,"end":32.87,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05790163576602936},{"word":"could","start":32.87,"end":33.11,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.07178709656000137},{"word":"just","start":33.11,"end":33.27,"confidence":0.8286133,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07329528033733368},{"word":"get","start":33.27,"end":33.35,"confidence":0.9667969,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.07476595044136047},{"word":"you","start":33.35,"end":33.43,"confidence":0.9350586,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06039769947528839},{"word":"confirmed","start":33.43,"end":33.75,"confidence":0.35791016,"punctuated_word":"confirmed","sentiment":"neutral","sentiment_score":0.07978872954845428},{"word":"security","start":33.75,"end":34.15,"confidence":0.5605469,"punctuated_word":"security,","sentiment":"neutral","sentiment_score":0.06663724780082703},{"word":"will","start":34.15,"end":34.190002,"confidence":0.3317871,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0643986389040947},{"word":"you","start":34.190002,"end":34.23,"confidence":0.44091797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04658310115337372},{"word":"mind","start":34.23,"end":34.39,"confidence":0.7167969,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":0.07766369730234146},{"word":"your","start":34.39,"end":34.47,"confidence":0.7426758,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0487440824508667},{"word":"full","start":34.47,"end":34.63,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.07874675840139389},{"word":"name","start":34.63,"end":34.79,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.04291171953082085},{"word":"and","start":34.79,"end":34.95,"confidence":0.57666016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0385134294629097},{"word":"address","start":34.95,"end":35.45,"confidence":0.89282227,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.04481992870569229},{"word":"perfect","start":45.845,"end":46.345,"confidence":0.9238281,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.5440545082092285},{"word":"alright","start":46.645,"end":46.965,"confidence":0.99853516,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.47237083315849304},{"word":"amazing","start":46.965,"end":47.465,"confidence":1.0,"punctuated_word":"Amazing.","sentiment":"positive","sentiment_score":0.5942748785018921},{"word":"so","start":48.085,"end":48.585,"confidence":0.97314453,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.3170795738697052},{"word":"what","start":48.885,"end":49.125,"confidence":0.6977539,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.29912638664245605},{"word":"i","start":49.125,"end":49.204998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15580172836780548},{"word":"wanna","start":49.204998,"end":49.445,"confidence":0.99609375,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.2838042378425598},{"word":"do","start":49.445,"end":49.605,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.27533119916915894},{"word":"is","start":49.605,"end":49.684998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.18623997271060944},{"word":"i","start":49.684998,"end":49.845,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21177515387535095},{"word":"want","start":49.845,"end":50.004997,"confidence":0.67529297,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.2641443610191345},{"word":"to","start":50.004997,"end":50.165,"confidence":0.9926758,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.2291584312915802},{"word":"i","start":50.165,"end":50.245,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2480829358100891},{"word":"guess","start":50.245,"end":50.745,"confidence":0.99902344,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":0.27040553092956543},{"word":"take","start":50.965,"end":51.204998,"confidence":0.9873047,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.289133220911026},{"word":"you","start":51.204998,"end":51.684998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.29414084553718567},{"word":"through","start":51.684998,"end":52.085,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.3225361704826355},{"word":"everything","start":52.085,"end":52.585,"confidence":0.8720703,"punctuated_word":"everything,","sentiment":"neutral","sentiment_score":0.20604099333286283},{"word":"and","start":53.12,"end":53.28,"confidence":0.98095703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2071107178926468},{"word":"then","start":53.28,"end":53.52,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.2547933757305145},{"word":"you","start":53.52,"end":53.6,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22558486461639404},{"word":"can","start":53.6,"end":53.84,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.18823477625846863},{"word":"100%","start":53.84,"end":54.719997,"confidence":0.9954427,"punctuated_word":"100%","sentiment":"neutral","sentiment_score":0.2776437997817993},{"word":"fill","start":54.719997,"end":54.96,"confidence":0.99902344,"punctuated_word":"fill","sentiment":"neutral","sentiment_score":0.20222622156143188},{"word":"me","start":54.96,"end":55.12,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.18563157320022583},{"word":"in","start":55.12,"end":55.28,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1754857301712036},{"word":"on","start":55.28,"end":55.36,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.14500217139720917},{"word":"anything","start":55.36,"end":55.84,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.05762600898742676},{"word":"that","start":55.84,"end":56.32,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02420152723789215},{"word":"you","start":56.32,"end":56.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02144533395767212},{"word":"feel","start":56.48,"end":56.719997,"confidence":1.0,"punctuated_word":"feel","sentiment":"neutral","sentiment_score":-0.13918542861938477},{"word":"as","start":56.719997,"end":56.879997,"confidence":0.98828125,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.045462846755981445},{"word":"though","start":56.879997,"end":57.04,"confidence":0.9980469,"punctuated_word":"though","sentiment":"neutral","sentiment_score":-0.1056031882762909},{"word":"i'm","start":57.04,"end":57.2,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.16069188714027405},{"word":"missing","start":57.2,"end":57.7,"confidence":0.8330078,"punctuated_word":"missing.","sentiment":"neutral","sentiment_score":-0.1077691614627838},{"word":"so","start":58.72,"end":58.879997,"confidence":0.95410156,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08740874379873276},{"word":"that","start":58.879997,"end":59.04,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1021028608083725},{"word":"way","start":59.04,"end":59.28,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.06616464257240295},{"word":"i","start":59.28,"end":59.36,"confidence":0.5776367,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16183947026729584},{"word":"can","start":59.36,"end":59.52,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.08652466535568237},{"word":"go","start":59.52,"end":60.02,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.12066806852817535},{"word":"away","start":60.079998,"end":60.399998,"confidence":0.8483887,"punctuated_word":"away,","sentiment":"neutral","sentiment_score":-0.06573651731014252},{"word":"and","start":60.399998,"end":60.559998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.057867974042892456},{"word":"i","start":60.559998,"end":60.64,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.027714312076568604},{"word":"can","start":60.64,"end":60.879997,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08086836338043213},{"word":"obviously","start":60.879997,"end":61.36,"confidence":0.76660156,"punctuated_word":"obviously","sentiment":"neutral","sentiment_score":0.08521406352519989},{"word":"do","start":61.36,"end":61.52,"confidence":0.99316406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.014976844191551208},{"word":"a","start":61.52,"end":61.68,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.036149635910987854},{"word":"little","start":61.68,"end":61.84,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.01549607515335083},{"word":"bit","start":61.84,"end":62.0,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.016203075647354126},{"word":"further","start":62.0,"end":62.32,"confidence":1.0,"punctuated_word":"further","sentiment":"neutral","sentiment_score":-0.017494618892669678},{"word":"investigation","start":62.32,"end":62.82,"confidence":0.9926758,"punctuated_word":"investigation.","sentiment":"neutral","sentiment_score":-0.027204062789678577},{"word":"i've","start":62.96,"end":63.12,"confidence":0.9995117,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.08926235139369965},{"word":"had","start":63.12,"end":63.28,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.08879535645246506},{"word":"a","start":63.28,"end":63.36,"confidence":0.91503906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07097569108009338},{"word":"look","start":63.36,"end":63.519997,"confidence":0.99902344,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.015082180500030518},{"word":"through","start":63.519997,"end":63.68,"confidence":0.99609375,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.012900188565254211},{"word":"your","start":63.68,"end":63.92,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05013813078403473},{"word":"file","start":63.92,"end":64.159996,"confidence":1.0,"punctuated_word":"file","sentiment":"neutral","sentiment_score":-0.02012094110250473},{"word":"already","start":64.159996,"end":64.659996,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.15945300459861755},{"word":"to","start":65.119995,"end":65.44,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.062120988965034485},{"word":"ascertain","start":65.44,"end":65.94,"confidence":0.9921875,"punctuated_word":"ascertain","sentiment":"neutral","sentiment_score":-0.011941742151975632},{"word":"what","start":66.0,"end":66.479996,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.08906237781047821},{"word":"happened","start":66.479996,"end":66.88,"confidence":0.8149414,"punctuated_word":"happened,","sentiment":"neutral","sentiment_score":-0.03855690360069275},{"word":"what's","start":66.88,"end":67.2,"confidence":0.99658203,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.025568198412656784},{"word":"happening","start":67.2,"end":67.6,"confidence":0.99560547,"punctuated_word":"happening,","sentiment":"neutral","sentiment_score":-0.00966346263885498},{"word":"where","start":67.6,"end":67.84,"confidence":0.9941406,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.030401155352592468},{"word":"everything's","start":67.84,"end":68.32,"confidence":0.99560547,"punctuated_word":"everything's","sentiment":"neutral","sentiment_score":0.030538704246282578},{"word":"at","start":68.32,"end":68.685,"confidence":0.7602539,"punctuated_word":"at.","sentiment":"neutral","sentiment_score":0.05813789740204811},{"word":"and","start":69.085,"end":69.165,"confidence":0.97998047,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1886372268199921},{"word":"i","start":69.165,"end":69.325,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.166961207985878},{"word":"hope","start":69.325,"end":69.564995,"confidence":0.9892578,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.2983044683933258},{"word":"that","start":69.564995,"end":69.725,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2543908357620239},{"word":"i'm","start":69.725,"end":69.805,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.20587953925132751},{"word":"able","start":69.805,"end":70.125,"confidence":0.99902344,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.24688579142093656},{"word":"to","start":70.125,"end":70.365,"confidence":0.9970703,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.21874409914016724},{"word":"i","start":70.365,"end":70.524994,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21732990443706512},{"word":"guess","start":70.524994,"end":71.024994,"confidence":0.9995117,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":0.24330955743789673},{"word":"lay","start":71.165,"end":71.285,"confidence":0.86621094,"punctuated_word":"lay","sentiment":"neutral","sentiment_score":0.30309492349624634},{"word":"it","start":71.285,"end":71.405,"confidence":0.63134766,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.20229364931583405},{"word":"out","start":71.405,"end":71.905,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.2267746329307556},{"word":"as","start":72.365,"end":72.865,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.31452038884162903},{"word":"easily","start":72.924995,"end":73.325,"confidence":0.9941406,"punctuated_word":"easily","sentiment":"neutral","sentiment_score":0.32253775000572205},{"word":"and","start":73.325,"end":73.485,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.23360779881477356},{"word":"simply","start":73.485,"end":73.805,"confidence":1.0,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.23063333332538605},{"word":"as","start":73.805,"end":73.965,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.22112274169921875},{"word":"possible","start":73.965,"end":74.445,"confidence":1.0,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":0.22373104095458984},{"word":"for","start":74.445,"end":74.604996,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.32215815782546997},{"word":"you","start":74.604996,"end":75.104996,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.17093437910079956},{"word":"so","start":76.284996,"end":76.784996,"confidence":0.9838867,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02121462300419807},{"word":"in","start":77.645,"end":77.884995,"confidence":0.94970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.019327495247125626},{"word":"february","start":77.884995,"end":78.365,"confidence":1.0,"punctuated_word":"February","sentiment":"neutral","sentiment_score":0.016760647296905518},{"word":"of","start":78.365,"end":78.604996,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.024095602333545685},{"word":"this","start":78.604996,"end":78.845,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02951938286423683},{"word":"year","start":78.845,"end":79.345,"confidence":0.9995117,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":0.020388111472129825},{"word":"veronica","start":80.204994,"end":80.704994,"confidence":0.9873047,"punctuated_word":"Veronica","sentiment":"neutral","sentiment_score":0.05118028447031975},{"word":"provided","start":80.845,"end":81.345,"confidence":1.0,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.09887978434562684},{"word":"advice","start":81.564995,"end":82.064995,"confidence":0.99902344,"punctuated_word":"advice","sentiment":"neutral","sentiment_score":0.06643944978713989},{"word":"to","start":82.284996,"end":82.524994,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10040760040283205},{"word":"you","start":82.524994,"end":83.024994,"confidence":0.94873047,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.08289272338151932},{"word":"and","start":83.270004,"end":83.43,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.053417518734931946},{"word":"that","start":83.43,"end":83.590004,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06070400029420853},{"word":"advice","start":83.590004,"end":84.090004,"confidence":0.9970703,"punctuated_word":"advice","sentiment":"neutral","sentiment_score":0.0453503392636776},{"word":"revolved","start":84.71,"end":85.11,"confidence":0.8510742,"punctuated_word":"revolved","sentiment":"neutral","sentiment_score":0.06944005936384201},{"word":"around","start":85.11,"end":85.43,"confidence":1.0,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.04220430180430412},{"word":"the","start":85.43,"end":85.670006,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011973988264799118},{"word":"consolidation","start":85.670006,"end":86.170006,"confidence":1.0,"punctuated_word":"consolidation","sentiment":"neutral","sentiment_score":0.005562230944633484},{"word":"of","start":86.630005,"end":87.130005,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.005920998752117157},{"word":"your","start":87.43,"end":87.670006,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01771799474954605},{"word":"superannuation","start":87.670006,"end":88.170006,"confidence":0.99869794,"punctuated_word":"superannuation","sentiment":"neutral","sentiment_score":0.007359443698078394},{"word":"funds","start":88.55,"end":89.05,"confidence":0.9873047,"punctuated_word":"funds","sentiment":"neutral","sentiment_score":-0.0032128356397151947},{"word":"where","start":90.15,"end":90.65,"confidence":0.5175781,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.014400843530893326},{"word":"brita","start":91.270004,"end":91.75,"confidence":0.8029785,"punctuated_word":"Brita,","sentiment":"neutral","sentiment_score":-0.003476916579529643},{"word":"hesta","start":91.75,"end":92.25,"confidence":0.95251465,"punctuated_word":"HESTA,","sentiment":"neutral","sentiment_score":-0.005036516115069389},{"word":"australiansuper","start":92.55,"end":93.05,"confidence":0.6982422,"punctuated_word":"AustralianSuper","sentiment":"neutral","sentiment_score":0.02331775240600109},{"word":"would","start":94.07,"end":94.23,"confidence":0.85839844,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.016832739114761353},{"word":"all","start":94.23,"end":94.47,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.02031722292304039},{"word":"be","start":94.47,"end":94.71,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04118623584508896},{"word":"consolidated","start":94.71,"end":95.21,"confidence":0.99609375,"punctuated_word":"consolidated","sentiment":"neutral","sentiment_score":-0.020243145525455475},{"word":"into","start":95.270004,"end":95.770004,"confidence":1.0,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.01004413515329361},{"word":"netwealth","start":96.07,"end":96.57,"confidence":0.8408203,"punctuated_word":"Netwealth.","sentiment":"neutral","sentiment_score":0.0070312428288161755},{"word":"and","start":98.575005,"end":98.815,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07724017649888992},{"word":"the","start":98.815,"end":99.055,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.202194944024086},{"word":"cancellation","start":99.055,"end":99.535,"confidence":0.9482422,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.2058958411216736},{"word":"of","start":99.535,"end":99.695,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2622606158256531},{"word":"your","start":99.695,"end":99.855,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2426720559597015},{"word":"hesta","start":99.855,"end":100.355,"confidence":0.90266925,"punctuated_word":"HESTA","sentiment":"neutral","sentiment_score":-0.28383398056030273},{"word":"insurance","start":100.415,"end":100.915,"confidence":0.9716797,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.26823216676712036},{"word":"would","start":102.255005,"end":102.495,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.19481652975082395},{"word":"occur","start":102.495,"end":102.995,"confidence":0.9980469,"punctuated_word":"occur.","sentiment":"neutral","sentiment_score":-0.1424178183078766},{"word":"now","start":104.735,"end":105.215004,"confidence":0.95703125,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.05345892906188965},{"word":"on","start":105.215004,"end":105.375,"confidence":0.99121094,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.053830839693546295},{"word":"a","start":105.375,"end":105.615005,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04127398878335953},{"word":"phone","start":105.615005,"end":106.015,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.049707237631082535},{"word":"call","start":106.015,"end":106.515,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.040588051080703735},{"word":"with","start":106.735,"end":107.235,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.022067300975322723},{"word":"one","start":107.695,"end":107.855,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.02539320662617683},{"word":"of","start":107.855,"end":108.015,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.029302511364221573},{"word":"my","start":108.015,"end":108.095,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.02192094177007675},{"word":"colleagues","start":108.095,"end":108.595,"confidence":1.0,"punctuated_word":"colleagues","sentiment":"neutral","sentiment_score":-0.027679726481437683},{"word":"on","start":108.895004,"end":109.295,"confidence":0.98828125,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.024525504559278488},{"word":"the","start":109.295,"end":109.775,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.030916515737771988},{"word":"twenty","start":109.775,"end":110.255005,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.026571612805128098},{"word":"third","start":110.255005,"end":110.755005,"confidence":0.99902344,"punctuated_word":"third","sentiment":"neutral","sentiment_score":-0.05385079234838486},{"word":"of","start":110.895004,"end":110.975,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04581537842750549},{"word":"sorry","start":111.92,"end":112.079994,"confidence":0.82055664,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.05527518317103386},{"word":"on","start":112.079994,"end":112.24,"confidence":0.99902344,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.020995991304516792},{"word":"the","start":112.24,"end":112.32,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01739189401268959},{"word":"sixteenth","start":112.32,"end":112.82,"confidence":1.0,"punctuated_word":"sixteenth","sentiment":"neutral","sentiment_score":-0.014311274513602257},{"word":"of","start":113.24,"end":113.74,"confidence":0.8798828,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.017728744074702263},{"word":"the","start":114.16,"end":114.66,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.023337410762906075},{"word":"second","start":115.08,"end":115.58,"confidence":0.782959,"punctuated_word":"second,","sentiment":"neutral","sentiment_score":-0.01823382638394833},{"word":"it","start":116.0,"end":116.24,"confidence":0.9667969,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02087839692831039},{"word":"was","start":116.24,"end":116.74,"confidence":0.9863281,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.01946508139371872},{"word":"discussed","start":116.96,"end":117.46,"confidence":0.99902344,"punctuated_word":"discussed","sentiment":"neutral","sentiment_score":-0.007737614214420319},{"word":"that","start":117.84,"end":118.34,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03507901728153229},{"word":"we","start":119.52,"end":120.02,"confidence":0.92822266,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.046604715287685394},{"word":"either","start":120.71999,"end":121.03999,"confidence":0.9838867,"punctuated_word":"either","sentiment":"neutral","sentiment_score":-0.029348311945796013},{"word":"need","start":121.03999,"end":121.28,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.029392099007964138},{"word":"the","start":121.28,"end":121.439995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02989526279270649},{"word":"documents","start":121.439995,"end":121.939995,"confidence":0.55078125,"punctuated_word":"documents","sentiment":"neutral","sentiment_score":-0.020190458744764328},{"word":"signed","start":122.0,"end":122.5,"confidence":1.0,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":-0.04020468890666962},{"word":"or","start":122.96,"end":123.46,"confidence":0.9550781,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.015607299283146858},{"word":"an","start":124.65501,"end":124.895004,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0219858568161726},{"word":"opt","start":124.895004,"end":125.135,"confidence":0.9941406,"punctuated_word":"opt","sentiment":"neutral","sentiment_score":-0.009324880316853523},{"word":"in","start":125.135,"end":125.375,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02264512330293655},{"word":"completed","start":125.375,"end":125.855,"confidence":1.0,"punctuated_word":"completed","sentiment":"neutral","sentiment_score":-0.016676541417837143},{"word":"for","start":125.855,"end":126.095,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04562325403094292},{"word":"your","start":126.095,"end":126.255005,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06604687124490738},{"word":"hesta","start":126.255005,"end":126.65501,"confidence":0.9552409,"punctuated_word":"HESTA","sentiment":"neutral","sentiment_score":-0.09246637672185898},{"word":"fund","start":126.65501,"end":127.055,"confidence":0.8852539,"punctuated_word":"fund","sentiment":"neutral","sentiment_score":-0.06544928252696991},{"word":"because","start":127.055,"end":127.295006,"confidence":0.48168945,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.07887884974479675},{"word":"you","start":127.295006,"end":127.455,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17002861201763153},{"word":"were","start":127.455,"end":127.695,"confidence":0.8322754,"punctuated_word":"were,","sentiment":"neutral","sentiment_score":-0.18170642852783203},{"word":"at","start":127.695,"end":127.855,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.21725034713745117},{"word":"that","start":127.855,"end":128.015,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1117679625749588},{"word":"point","start":128.015,"end":128.255,"confidence":0.9995117,"punctuated_word":"point,","sentiment":"neutral","sentiment_score":-0.16184163093566897},{"word":"a","start":128.255,"end":128.41501,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17858344316482544},{"word":"little","start":128.41501,"end":128.575,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.19274842739105225},{"word":"bit","start":128.575,"end":128.895,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.24037818610668185},{"word":"tossing","start":128.895,"end":129.215,"confidence":0.97509766,"punctuated_word":"tossing","sentiment":"neutral","sentiment_score":-0.19886910915374756},{"word":"and","start":129.215,"end":129.295,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.19413581490516665},{"word":"turning","start":129.295,"end":129.695,"confidence":1.0,"punctuated_word":"turning","sentiment":"neutral","sentiment_score":-0.16521042585372925},{"word":"as","start":129.695,"end":129.85501,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1816353052854538},{"word":"to","start":129.85501,"end":129.935,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13752001523971558},{"word":"what","start":129.935,"end":130.095,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.14575111865997314},{"word":"you","start":130.095,"end":130.255,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13444215059280396},{"word":"wanted","start":130.255,"end":130.575,"confidence":0.9921875,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.10414564609527588},{"word":"to","start":130.575,"end":130.655,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09618190675973892},{"word":"do","start":130.655,"end":131.155,"confidence":0.9406738,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.08073320984840393},{"word":"the","start":131.695,"end":131.85501,"confidence":0.8461914,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.09006373584270477},{"word":"advice","start":131.85501,"end":132.255,"confidence":0.9970703,"punctuated_word":"advice","sentiment":"neutral","sentiment_score":-0.16615161299705505},{"word":"was","start":132.255,"end":132.41501,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.11306142807006836},{"word":"to","start":132.41501,"end":132.575,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20090410113334656},{"word":"cancel","start":132.575,"end":132.975,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.2322135418653488},{"word":"hesta","start":132.975,"end":133.475,"confidence":0.99934894,"punctuated_word":"HESTA","sentiment":"neutral","sentiment_score":-0.2953854203224182},{"word":"because","start":133.535,"end":133.77501,"confidence":0.91845703,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.13865086436271667},{"word":"it","start":133.77501,"end":133.935,"confidence":0.9741211,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.21608254313468933},{"word":"was","start":133.935,"end":134.015,"confidence":0.9790039,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.19663941860198977},{"word":"a","start":134.015,"end":134.095,"confidence":0.5185547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.19622892141342163},{"word":"thousand","start":134.095,"end":134.41501,"confidence":0.9980469,"punctuated_word":"thousand","sentiment":"neutral","sentiment_score":-0.13005848228931427},{"word":"dollars","start":134.41501,"end":134.655,"confidence":1.0,"punctuated_word":"dollars","sentiment":"neutral","sentiment_score":-0.14183717966079712},{"word":"a","start":134.655,"end":134.735,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13759931921958923},{"word":"month","start":134.735,"end":134.895,"confidence":0.9645996,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.16385599970817566},{"word":"it","start":134.895,"end":135.05501,"confidence":1.0,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.1911485195159912},{"word":"was","start":135.05501,"end":135.215,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.22194144129753113},{"word":"a","start":135.215,"end":135.375,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.208401620388031},{"word":"three","start":135.375,"end":135.535,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.24329224228858948},{"word":"month","start":135.535,"end":135.85501,"confidence":0.7578125,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.19586631655693057},{"word":"wait","start":135.85501,"end":136.35501,"confidence":0.9851074,"punctuated_word":"wait.","sentiment":"neutral","sentiment_score":-0.2236614227294922},{"word":"the","start":136.495,"end":136.815,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.4003969728946686},{"word":"premiums","start":136.815,"end":137.315,"confidence":1.0,"punctuated_word":"premiums","sentiment":"negative","sentiment_score":-0.4427295327186585},{"word":"on","start":137.375,"end":137.535,"confidence":1.0,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.40936025977134705},{"word":"that","start":137.535,"end":137.77501,"confidence":0.99902344,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3885335624217987},{"word":"on","start":137.77501,"end":138.015,"confidence":1.0,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.4250272512435913},{"word":"that","start":138.015,"end":138.255,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.47161903977394104},{"word":"policy","start":138.255,"end":138.755,"confidence":1.0,"punctuated_word":"policy","sentiment":"negative","sentiment_score":-0.4772288203239441},{"word":"weren't","start":139.18001,"end":139.42,"confidence":0.99658203,"punctuated_word":"weren't","sentiment":"negative","sentiment_score":-0.42225944995880127},{"word":"putting","start":139.42,"end":139.58,"confidence":1.0,"punctuated_word":"putting","sentiment":"neutral","sentiment_score":-0.27646374702453613},{"word":"you","start":139.58,"end":139.74,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.27210164070129395},{"word":"in","start":139.74,"end":139.90001,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1266678124666214},{"word":"a","start":139.90001,"end":139.98001,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.22048769891262057},{"word":"better","start":139.98001,"end":140.22,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.2375361919403076},{"word":"position","start":140.22,"end":140.72,"confidence":1.0,"punctuated_word":"position","sentiment":"neutral","sentiment_score":-0.07000061869621277},{"word":"for","start":140.78,"end":141.1,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.17939479649066925},{"word":"your","start":141.1,"end":141.34001,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.16408492624759674},{"word":"long","start":141.34001,"end":141.58,"confidence":1.0,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.04146994650363922},{"word":"term","start":141.58,"end":141.82,"confidence":1.0,"punctuated_word":"term","sentiment":"neutral","sentiment_score":-0.04129646718502045},{"word":"growth","start":141.82,"end":142.14,"confidence":0.9851074,"punctuated_word":"growth,","sentiment":"neutral","sentiment_score":-0.12379799038171768},{"word":"which","start":142.14,"end":142.3,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.16901347041130066},{"word":"is","start":142.3,"end":142.38,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1518080085515976},{"word":"what","start":142.38,"end":142.54001,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.14873449504375458},{"word":"you","start":142.54001,"end":142.7,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1548100709915161},{"word":"wanted","start":142.7,"end":143.02,"confidence":0.4675293,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.16318823397159576},{"word":"to","start":143.02,"end":143.18001,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15252253413200378},{"word":"focus","start":143.18001,"end":143.5,"confidence":0.99902344,"punctuated_word":"focus","sentiment":"neutral","sentiment_score":-0.13153967261314392},{"word":"on","start":143.5,"end":144.0,"confidence":0.9291992,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.1339755654335022},{"word":"and","start":145.34,"end":145.58,"confidence":0.88671875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07107813656330109},{"word":"so","start":145.58,"end":145.82,"confidence":0.98828125,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.05699950084090233},{"word":"the","start":145.82,"end":145.90001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07018075883388519},{"word":"recommendation","start":145.90001,"end":146.40001,"confidence":0.9589844,"punctuated_word":"recommendation","sentiment":"neutral","sentiment_score":-0.05820706486701965},{"word":"from","start":146.54001,"end":146.78,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.04910866916179657},{"word":"veronica","start":146.78,"end":147.18001,"confidence":0.9951172,"punctuated_word":"Veronica","sentiment":"neutral","sentiment_score":-0.07675333321094513},{"word":"was","start":147.18001,"end":147.34,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06034871190786362},{"word":"to","start":147.34,"end":147.42,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08819548785686493},{"word":"cancel","start":147.42,"end":147.82,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.12973423302173617},{"word":"hester","start":147.82,"end":148.32,"confidence":0.94970703,"punctuated_word":"Hester.","sentiment":"neutral","sentiment_score":-0.1339765638113022},{"word":"hester","start":148.86,"end":149.26001,"confidence":0.9951172,"punctuated_word":"Hester","sentiment":"neutral","sentiment_score":-0.059490740299224854},{"word":"was","start":149.26001,"end":149.5,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.16901017725467682},{"word":"going","start":149.5,"end":149.74,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.27897852659225464},{"word":"to","start":149.74,"end":149.90001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.31077709794044495},{"word":"lapse","start":149.90001,"end":150.40001,"confidence":0.99121094,"punctuated_word":"lapse","sentiment":"neutral","sentiment_score":-0.3201732039451599},{"word":"because","start":150.46,"end":150.94,"confidence":0.9658203,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2836829423904419},{"word":"the","start":150.94,"end":151.02,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4379200041294098},{"word":"account","start":151.02,"end":151.52,"confidence":1.0,"punctuated_word":"account","sentiment":"negative","sentiment_score":-0.44830209016799927},{"word":"under","start":151.58,"end":151.90001,"confidence":0.82666016,"punctuated_word":"under","sentiment":"negative","sentiment_score":-0.33899545669555664},{"word":"the","start":151.90001,"end":152.06,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3693999946117401},{"word":"legislation","start":152.06,"end":152.56,"confidence":1.0,"punctuated_word":"legislation","sentiment":"neutral","sentiment_score":-0.26208266615867615},{"word":"had","start":153.745,"end":153.985,"confidence":0.9951172,"punctuated_word":"had","sentiment":"negative","sentiment_score":-0.43779000639915466},{"word":"not","start":153.985,"end":154.22499,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3748893141746521},{"word":"been","start":154.22499,"end":154.545,"confidence":0.9980469,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.4273089468479157},{"word":"active","start":154.545,"end":155.045,"confidence":0.8330078,"punctuated_word":"active,","sentiment":"negative","sentiment_score":-0.3441152572631836},{"word":"and","start":155.105,"end":155.425,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.30382853746414185},{"word":"therefore","start":155.425,"end":155.905,"confidence":0.6850586,"punctuated_word":"therefore,","sentiment":"neutral","sentiment_score":-0.32792961597442627},{"word":"the","start":155.905,"end":156.405,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4236578941345215},{"word":"the","start":157.265,"end":157.345,"confidence":0.9863281,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.43440327048301697},{"word":"hesta","start":157.345,"end":157.825,"confidence":0.8982747,"punctuated_word":"HESTA","sentiment":"negative","sentiment_score":-0.3621525466442108},{"word":"would","start":157.825,"end":158.22499,"confidence":1.0,"punctuated_word":"would","sentiment":"negative","sentiment_score":-0.4327434301376343},{"word":"be","start":158.22499,"end":158.465,"confidence":1.0,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.44395193457603455},{"word":"forced","start":158.465,"end":158.78499,"confidence":1.0,"punctuated_word":"forced","sentiment":"negative","sentiment_score":-0.3653947710990906},{"word":"by","start":158.78499,"end":159.025,"confidence":0.9980469,"punctuated_word":"by","sentiment":"negative","sentiment_score":-0.39357444643974304},{"word":"legislative","start":159.025,"end":159.525,"confidence":0.9921875,"punctuated_word":"legislative","sentiment":"neutral","sentiment_score":-0.32179874181747437},{"word":"needs","start":159.665,"end":160.165,"confidence":0.99902344,"punctuated_word":"needs","sentiment":"negative","sentiment_score":-0.49658286571502686},{"word":"to","start":160.385,"end":160.545,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.429021954536438},{"word":"actually","start":160.545,"end":160.86499,"confidence":0.9970703,"punctuated_word":"actually","sentiment":"negative","sentiment_score":-0.43832218647003174},{"word":"close","start":160.86499,"end":161.105,"confidence":1.0,"punctuated_word":"close","sentiment":"neutral","sentiment_score":-0.26720136404037476},{"word":"that","start":161.105,"end":161.345,"confidence":0.99902344,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.39016324281692505},{"word":"insurance","start":161.345,"end":161.745,"confidence":1.0,"punctuated_word":"insurance","sentiment":"negative","sentiment_score":-0.34069764614105225},{"word":"policy","start":161.745,"end":162.22499,"confidence":1.0,"punctuated_word":"policy","sentiment":"negative","sentiment_score":-0.35237178206443787},{"word":"to","start":162.22499,"end":162.305,"confidence":0.98095703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.31262391805648804},{"word":"save","start":162.305,"end":162.545,"confidence":1.0,"punctuated_word":"save","sentiment":"neutral","sentiment_score":-0.2113547921180725},{"word":"premiums","start":162.545,"end":163.045,"confidence":0.9995117,"punctuated_word":"premiums.","sentiment":"neutral","sentiment_score":-0.28723976016044617},{"word":"it's","start":163.42499,"end":163.665,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0183209627866745},{"word":"part","start":163.665,"end":163.825,"confidence":1.0,"punctuated_word":"part","sentiment":"neutral","sentiment_score":0.01964697614312172},{"word":"of","start":163.825,"end":164.065,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06548693776130676},{"word":"legislation","start":164.065,"end":164.545,"confidence":0.9970703,"punctuated_word":"legislation","sentiment":"neutral","sentiment_score":0.06518503278493881},{"word":"that","start":164.545,"end":164.705,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08305545896291733},{"word":"came","start":164.705,"end":164.86499,"confidence":1.0,"punctuated_word":"came","sentiment":"neutral","sentiment_score":0.08317726850509644},{"word":"into","start":164.86499,"end":165.105,"confidence":0.99902344,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.08551265299320221},{"word":"place","start":165.105,"end":165.345,"confidence":0.99902344,"punctuated_word":"place","sentiment":"neutral","sentiment_score":0.10385004431009293},{"word":"in","start":165.345,"end":165.58499,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07765599340200424},{"word":"2019","start":165.58499,"end":166.405,"confidence":1.0,"punctuated_word":"2019","sentiment":"neutral","sentiment_score":0.08645792305469513},{"word":"called","start":166.625,"end":166.86499,"confidence":0.88134766,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.04651790112257004},{"word":"protect","start":166.86499,"end":167.185,"confidence":0.70458984,"punctuated_word":"protect","sentiment":"neutral","sentiment_score":0.06682974100112915},{"word":"your","start":167.185,"end":167.345,"confidence":0.99316406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05596929416060448},{"word":"super","start":167.345,"end":167.58499,"confidence":0.48486328,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.08140183985233307},{"word":"legislation","start":167.58499,"end":168.08499,"confidence":1.0,"punctuated_word":"legislation.","sentiment":"neutral","sentiment_score":0.04867975786328316},{"word":"now","start":169.56,"end":170.06,"confidence":1.0,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.0105472169816494},{"word":"the","start":170.76,"end":170.92,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017913762480020523},{"word":"phone","start":170.92,"end":171.16,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.014976024627685549},{"word":"call","start":171.16,"end":171.4,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.004001941531896591},{"word":"with","start":171.4,"end":171.56,"confidence":0.9902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.008799795061349869},{"word":"caden","start":171.56,"end":172.04,"confidence":0.64868164,"punctuated_word":"Caden","sentiment":"neutral","sentiment_score":0.007373802363872528},{"word":"was","start":172.04,"end":172.54,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.009689491242170334},{"word":"essentially","start":172.68,"end":172.92,"confidence":0.94384766,"punctuated_word":"essentially","sentiment":"neutral","sentiment_score":-0.0017372909933328629},{"word":"and","start":173.16,"end":173.4,"confidence":0.98095703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.008495446294546127},{"word":"it's","start":173.4,"end":173.72,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0022717826068401337},{"word":"one","start":173.72,"end":173.88,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.016958877444267273},{"word":"of","start":173.88,"end":173.96,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.016318101435899734},{"word":"the","start":173.96,"end":174.04,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01859394833445549},{"word":"phone","start":174.04,"end":174.2,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.03805018216371536},{"word":"calls","start":174.2,"end":174.44,"confidence":1.0,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":-0.02892366796731949},{"word":"i","start":174.44,"end":174.52,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.020352374762296677},{"word":"have","start":174.52,"end":174.76,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.039287831634283066},{"word":"listened","start":174.76,"end":175.0,"confidence":0.99902344,"punctuated_word":"listened","sentiment":"neutral","sentiment_score":-0.028834868222475052},{"word":"to","start":175.0,"end":175.16,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02776811271905899},{"word":"so","start":175.16,"end":175.4,"confidence":0.9951172,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.03509462624788284},{"word":"far","start":175.4,"end":175.8,"confidence":0.99853516,"punctuated_word":"far.","sentiment":"neutral","sentiment_score":-0.04411131888628006},{"word":"i","start":175.8,"end":175.96,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09980589151382446},{"word":"haven't","start":175.96,"end":176.28,"confidence":1.0,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.08317551761865616},{"word":"gone","start":176.28,"end":176.52,"confidence":0.9980469,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":-0.0864412933588028},{"word":"and","start":176.52,"end":176.68,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07635337859392166},{"word":"listened","start":176.68,"end":177.0,"confidence":0.9921875,"punctuated_word":"listened","sentiment":"neutral","sentiment_score":-0.06642144918441772},{"word":"to","start":177.0,"end":177.16,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05545368418097496},{"word":"every","start":177.16,"end":177.32,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.0730617418885231},{"word":"phone","start":177.32,"end":177.56,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.0748429000377655},{"word":"call","start":177.56,"end":178.06,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.05847051739692688},{"word":"between","start":178.12,"end":178.52,"confidence":0.86621094,"punctuated_word":"between","sentiment":"neutral","sentiment_score":-0.08669077605009079},{"word":"february","start":178.52,"end":179.0,"confidence":1.0,"punctuated_word":"February","sentiment":"neutral","sentiment_score":-0.0619201734662056},{"word":"and","start":179.0,"end":179.08,"confidence":0.65283203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10201652348041534},{"word":"now","start":179.08,"end":179.32,"confidence":0.9472656,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.09164705127477646},{"word":"yet","start":179.32,"end":179.82,"confidence":0.9946289,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.05804205685853958},{"word":"i","start":180.28,"end":180.36,"confidence":0.93359375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09532245993614195},{"word":"didn't","start":180.36,"end":180.6,"confidence":0.9995117,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.1044158786535263},{"word":"want","start":180.6,"end":180.76,"confidence":0.9921875,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.21824967861175537},{"word":"you","start":180.76,"end":180.92,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16672706604003906},{"word":"waiting","start":180.92,"end":181.24,"confidence":0.99316406,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":-0.16248546540737152},{"word":"that","start":181.24,"end":181.48,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.22276344895362857},{"word":"long","start":181.48,"end":181.98,"confidence":0.9980469,"punctuated_word":"long.","sentiment":"neutral","sentiment_score":-0.21711365878582},{"word":"yes","start":183.495,"end":183.995,"confidence":0.79052734,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.045088350772857666},{"word":"mhmm","start":186.53499,"end":187.03499,"confidence":0.9885254,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0803079754114151},{"word":"mhmm","start":193.33499,"end":193.83499,"confidence":0.9980469,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.10478684306144714},{"word":"yep","start":203.68,"end":204.18,"confidence":0.97021484,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.08214884251356125},{"word":"yep","start":222.75,"end":223.25,"confidence":0.7186279,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.31715327501296997},{"word":"and","start":230.11,"end":230.34999,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.12405414879322052},{"word":"that","start":230.34999,"end":230.67,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1310553401708603},{"word":"that","start":230.67,"end":230.83,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14567017555236816},{"word":"was","start":230.83,"end":231.06999,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.147122323513031},{"word":"sometime","start":231.06999,"end":231.39,"confidence":0.9707031,"punctuated_word":"sometime","sentiment":"neutral","sentiment_score":-0.14918656647205353},{"word":"in","start":231.39,"end":231.54999,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.12740826606750488},{"word":"february","start":231.54999,"end":232.04999,"confidence":0.84106445,"punctuated_word":"February.","sentiment":"neutral","sentiment_score":-0.1401887834072113},{"word":"k","start":239.815,"end":239.895,"confidence":0.7866211,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":-0.057616379112005234},{"word":"yeah","start":239.895,"end":240.215,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.022763263434171677},{"word":"on","start":240.215,"end":240.375,"confidence":0.9741211,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.023347146809101105},{"word":"this","start":240.375,"end":240.615,"confidence":0.93359375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03187035396695137},{"word":"yes","start":243.015,"end":243.415,"confidence":0.9909668,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":-0.004437277093529701},{"word":"yeah","start":243.415,"end":243.735,"confidence":0.8244629,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0005421107634902},{"word":"march","start":243.735,"end":244.215,"confidence":0.9666341,"punctuated_word":"March","sentiment":"neutral","sentiment_score":-0.007079597562551498},{"word":"16","start":244.215,"end":244.695,"confidence":0.9666341,"punctuated_word":"16","sentiment":"neutral","sentiment_score":0.0013600513339042664},{"word":"your","start":244.775,"end":244.935,"confidence":0.49047852,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.010753897950053217},{"word":"shoulder","start":244.935,"end":245.415,"confidence":0.9716797,"punctuated_word":"shoulder","sentiment":"neutral","sentiment_score":-0.013197574764490128},{"word":"of","start":245.415,"end":245.575,"confidence":0.6035156,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.020582612603902817},{"word":"operation","start":245.575,"end":246.055,"confidence":0.96875,"punctuated_word":"operation","sentiment":"neutral","sentiment_score":-0.015986308455467224},{"word":"as","start":246.055,"end":246.135,"confidence":0.7314453,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.009663790464401243},{"word":"cool","start":247.82,"end":248.32,"confidence":0.9838867,"punctuated_word":"Cool.","sentiment":"positive","sentiment_score":0.5388264060020447},{"word":"alright","start":248.94,"end":249.26001,"confidence":0.7817383,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2551345229148865},{"word":"well","start":249.26001,"end":249.42,"confidence":0.9902344,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.1561020314693451},{"word":"that's","start":249.42,"end":249.58,"confidence":0.98706055,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.11449693143367767},{"word":"it","start":249.58,"end":249.90001,"confidence":0.7373047,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.07659261673688889},{"word":"so","start":249.90001,"end":250.06001,"confidence":0.95947266,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05300399288535118},{"word":"it's","start":250.06001,"end":250.3,"confidence":0.9941406,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04032736271619797},{"word":"somewhere","start":250.3,"end":250.54001,"confidence":0.99902344,"punctuated_word":"somewhere","sentiment":"neutral","sentiment_score":0.006583165377378464},{"word":"between","start":250.54001,"end":250.78,"confidence":0.99902344,"punctuated_word":"between","sentiment":"neutral","sentiment_score":0.02110430598258972},{"word":"basically","start":250.78,"end":251.1,"confidence":0.50683594,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":0.022800659760832787},{"word":"february","start":251.1,"end":251.42,"confidence":0.98535156,"punctuated_word":"February","sentiment":"neutral","sentiment_score":0.03588360548019409},{"word":"and","start":251.42,"end":251.58,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.009908530861139296},{"word":"the","start":251.58,"end":251.74,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0263989195227623},{"word":"march","start":251.74,"end":252.1,"confidence":0.98616534,"punctuated_word":"March","sentiment":"neutral","sentiment_score":0.03755620867013931},{"word":"16","start":252.1,"end":252.46,"confidence":0.98616534,"punctuated_word":"16.","sentiment":"neutral","sentiment_score":0.04956720769405365},{"word":"i","start":252.46,"end":252.54001,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10884547978639604},{"word":"can","start":252.54001,"end":252.70001,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0990728810429573},{"word":"go","start":252.70001,"end":252.86,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.092233307659626},{"word":"and","start":252.86,"end":252.94,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1072298213839531},{"word":"review","start":252.94,"end":253.34001,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.12807221710681915},{"word":"all","start":253.34001,"end":253.5,"confidence":0.9819336,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.1617611050605774},{"word":"of","start":253.5,"end":253.58,"confidence":0.89990234,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.17733614146709442},{"word":"those","start":253.58,"end":253.74,"confidence":0.96875,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.1835722029209137},{"word":"recordings","start":253.74,"end":254.14,"confidence":0.9333496,"punctuated_word":"recordings.","sentiment":"neutral","sentiment_score":0.08590599149465561},{"word":"that's","start":254.14,"end":254.54001,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.5633922219276428},{"word":"fine","start":254.54001,"end":254.86,"confidence":0.89208984,"punctuated_word":"fine,","sentiment":"positive","sentiment_score":0.5323565006256104},{"word":"and","start":254.86,"end":255.02,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5833954811096191},{"word":"i'm","start":255.02,"end":255.26001,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.7437167167663574},{"word":"happy","start":255.26001,"end":255.5,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.7458890676498413},{"word":"to","start":255.5,"end":255.66,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7923916578292847},{"word":"do","start":255.66,"end":255.82,"confidence":1.0,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.7792109251022339},{"word":"that","start":255.82,"end":256.32,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.8005613684654236},{"word":"to","start":257.58002,"end":257.9,"confidence":0.6303711,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06361990422010422},{"word":"ascertain","start":257.9,"end":258.4,"confidence":0.9980469,"punctuated_word":"ascertain","sentiment":"neutral","sentiment_score":-0.04466182366013527},{"word":"what","start":258.46,"end":258.78,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.08456136286258698},{"word":"if","start":259.1,"end":259.26,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0574343241751194},{"word":"you","start":259.26,"end":259.42,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1071743443608284},{"word":"could","start":259.42,"end":259.54,"confidence":0.9038086,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.07932675629854202},{"word":"if","start":259.66,"end":259.82,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.041593849658966064},{"word":"you","start":259.82,"end":259.98,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11393651366233826},{"word":"gave","start":259.98,"end":260.14,"confidence":0.9980469,"punctuated_word":"gave","sentiment":"neutral","sentiment_score":-0.08235196769237518},{"word":"an","start":260.14,"end":260.30002,"confidence":0.99609375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.01204732060432434},{"word":"instruction","start":260.30002,"end":260.78,"confidence":0.97998047,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":-0.060584090650081635},{"word":"to","start":260.78,"end":260.94,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12640991806983948},{"word":"say","start":260.94,"end":261.1,"confidence":0.80688477,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":-0.06422863155603409},{"word":"no","start":261.1,"end":261.26,"confidence":0.79956055,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.10739195346832275},{"word":"i","start":261.26,"end":261.34,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17080867290496826},{"word":"actually","start":261.34,"end":261.66,"confidence":0.9951172,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.16436950862407684},{"word":"wanna","start":261.66,"end":261.98,"confidence":0.9902344,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.20170435309410095},{"word":"keep","start":261.98,"end":262.22,"confidence":0.9980469,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":-0.1488175094127655},{"word":"that","start":262.22,"end":262.38,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.047407880425453186},{"word":"policy","start":262.38,"end":262.88,"confidence":0.9099121,"punctuated_word":"policy,","sentiment":"neutral","sentiment_score":-0.10600286722183228},{"word":"then","start":263.115,"end":263.615,"confidence":0.8408203,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":-0.17435747385025024},{"word":"obviously","start":264.955,"end":265.455,"confidence":0.9995117,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.2831144332885742},{"word":"my","start":266.79498,"end":267.035,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.32034945487976074},{"word":"team","start":267.035,"end":267.275,"confidence":1.0,"punctuated_word":"team","sentiment":"negative","sentiment_score":-0.3859856128692627},{"word":"hadn't","start":267.275,"end":267.595,"confidence":0.9655762,"punctuated_word":"hadn't","sentiment":"neutral","sentiment_score":-0.19662877917289737},{"word":"hasn't","start":267.595,"end":267.995,"confidence":0.7536621,"punctuated_word":"hasn't","sentiment":"neutral","sentiment_score":-0.1575535386800766},{"word":"followed","start":267.995,"end":268.47498,"confidence":0.9790039,"punctuated_word":"followed","sentiment":"neutral","sentiment_score":-0.1405930519104004},{"word":"on","start":268.47498,"end":268.63498,"confidence":0.7783203,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06711126863956451},{"word":"that","start":268.63498,"end":269.13498,"confidence":0.99121094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.008447423577308655},{"word":"request","start":269.19498,"end":269.69498,"confidence":0.99365234,"punctuated_word":"request.","sentiment":"neutral","sentiment_score":-0.02259388566017151},{"word":"mhmm","start":275.19498,"end":275.69498,"confidence":0.8361206,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07228712737560272},{"word":"k","start":282.8,"end":283.3,"confidence":0.9082031,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":-0.14943218231201172},{"word":"okay","start":299.13498,"end":299.63498,"confidence":0.7626953,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03936700150370598},{"word":"okay","start":299.935,"end":300.435,"confidence":0.9416504,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05217349156737328},{"word":"because","start":301.13498,"end":301.63498,"confidence":0.91503906,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.10989843308925629},{"word":"what","start":301.775,"end":302.09497,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.15833275020122528},{"word":"what's","start":302.175,"end":302.57498,"confidence":0.98950195,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.17513686418533325},{"word":"happened","start":302.57498,"end":302.895,"confidence":1.0,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.1752455234527588},{"word":"is","start":302.895,"end":303.395,"confidence":0.7727051,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.17720158398151398},{"word":"essentially","start":303.69498,"end":304.19498,"confidence":0.99658203,"punctuated_word":"essentially,","sentiment":"neutral","sentiment_score":-0.15618471801280975},{"word":"the","start":304.94998,"end":305.19,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19211718440055847},{"word":"insurance","start":305.19,"end":305.69,"confidence":1.0,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.23611260950565335},{"word":"with","start":306.06998,"end":306.38998,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1911194920539856},{"word":"hester","start":306.38998,"end":306.88998,"confidence":0.6668294,"punctuated_word":"Hester,","sentiment":"neutral","sentiment_score":-0.17563438415527344},{"word":"because","start":307.43,"end":307.75,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.19906805455684665},{"word":"of","start":307.75,"end":307.99,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2601587176322937},{"word":"the","start":307.99,"end":308.22998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25896236300468445},{"word":"legislation","start":308.22998,"end":308.72998,"confidence":0.9116211,"punctuated_word":"legislation,","sentiment":"neutral","sentiment_score":-0.25241634249687195},{"word":"lapsed","start":309.27,"end":309.77,"confidence":0.9816081,"punctuated_word":"lapsed.","sentiment":"neutral","sentiment_score":-0.25497958064079285},{"word":"i","start":312.71,"end":312.94998,"confidence":0.94140625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16541403532028198},{"word":"believe","start":312.94998,"end":313.34998,"confidence":1.0,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":-0.15586133301258087},{"word":"it","start":313.34998,"end":313.50998,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1707346737384796},{"word":"was","start":313.50998,"end":313.83,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1328624188899994},{"word":"the","start":313.83,"end":314.06998,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12737128138542175},{"word":"february","start":314.06998,"end":314.83997,"confidence":0.99572754,"punctuated_word":"February","sentiment":"neutral","sentiment_score":-0.12706530094146729},{"word":"23","start":314.83997,"end":315.61,"confidence":0.99572754,"punctuated_word":"23.","sentiment":"neutral","sentiment_score":-0.11512086540460588},{"word":"i","start":315.99,"end":316.06998,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.196492537856102},{"word":"walked","start":316.06998,"end":316.31,"confidence":0.9980469,"punctuated_word":"walked","sentiment":"neutral","sentiment_score":-0.2039475440979004},{"word":"away","start":316.31,"end":316.55,"confidence":1.0,"punctuated_word":"away","sentiment":"neutral","sentiment_score":-0.18740314245224},{"word":"from","start":316.55,"end":316.71,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.2316765338182449},{"word":"my","start":316.71,"end":316.87,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.22718678414821625},{"word":"computer","start":316.87,"end":317.19,"confidence":0.99609375,"punctuated_word":"computer.","sentiment":"neutral","sentiment_score":-0.16677993535995483},{"word":"i","start":317.19,"end":317.34998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10798359662294388},{"word":"like","start":317.34998,"end":317.50998,"confidence":0.9838867,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.04244834929704666},{"word":"pacing","start":317.50998,"end":317.83,"confidence":0.99121094,"punctuated_word":"pacing","sentiment":"neutral","sentiment_score":-0.06641830503940582},{"word":"when","start":317.83,"end":317.99,"confidence":0.98535156,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.0889955461025238},{"word":"i'm","start":317.99,"end":318.15,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09790967404842375},{"word":"talking","start":318.15,"end":318.465,"confidence":0.99902344,"punctuated_word":"talking.","sentiment":"neutral","sentiment_score":-0.10867325216531754},{"word":"it's","start":319.505,"end":319.745,"confidence":0.99121094,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.14280451834201813},{"word":"the","start":319.745,"end":319.905,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15581394731998444},{"word":"february","start":319.905,"end":320.435,"confidence":0.99975586,"punctuated_word":"February","sentiment":"neutral","sentiment_score":-0.1521192193031311},{"word":"23","start":320.435,"end":320.965,"confidence":0.99975586,"punctuated_word":"23","sentiment":"neutral","sentiment_score":-0.13122737407684326},{"word":"that","start":321.185,"end":321.505,"confidence":0.9838867,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15973347425460815},{"word":"that","start":321.505,"end":321.745,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13615521788597107},{"word":"lapsed","start":321.745,"end":322.245,"confidence":0.9604492,"punctuated_word":"lapsed,","sentiment":"neutral","sentiment_score":-0.15424123406410217},{"word":"which","start":323.905,"end":324.405,"confidence":0.9863281,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.1875910609960556},{"word":"when","start":325.025,"end":325.26498,"confidence":0.69921875,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.20747065544128415},{"word":"you","start":325.26498,"end":325.505,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16471482813358307},{"word":"sign","start":325.505,"end":325.665,"confidence":0.38842773,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.17323552072048187},{"word":"in","start":325.665,"end":326.165,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.13217638432979584},{"word":"on","start":326.465,"end":326.625,"confidence":0.97998047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.18010646104812622},{"word":"the","start":326.625,"end":326.785,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17117643356323242},{"word":"sixteenth","start":326.785,"end":327.285,"confidence":0.99902344,"punctuated_word":"sixteenth","sentiment":"neutral","sentiment_score":-0.14540211856365204},{"word":"and","start":327.345,"end":327.505,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15502099692821503},{"word":"the","start":327.505,"end":327.665,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16759206354618073},{"word":"twenty","start":327.665,"end":327.905,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.1555010974407196},{"word":"third","start":327.905,"end":328.145,"confidence":0.96118164,"punctuated_word":"third,","sentiment":"neutral","sentiment_score":-0.1751004010438919},{"word":"it's","start":328.145,"end":328.305,"confidence":0.90722656,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.25382184982299805},{"word":"not","start":328.305,"end":328.54498,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.22663266956806183},{"word":"a","start":328.54498,"end":328.625,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3166278600692749},{"word":"lot","start":328.625,"end":328.785,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.23710580170154572},{"word":"of","start":328.785,"end":329.025,"confidence":0.99902344,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.35487085580825806},{"word":"time","start":329.025,"end":329.425,"confidence":0.9152832,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.26228123903274536},{"word":"but","start":329.425,"end":329.585,"confidence":0.93603516,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.20082175731658936},{"word":"obviously","start":329.585,"end":329.985,"confidence":1.0,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.22706852853298187},{"word":"if","start":329.985,"end":330.065,"confidence":0.98535156,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.2885077893733978},{"word":"the","start":330.065,"end":330.145,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3052232563495636},{"word":"phone","start":330.145,"end":330.305,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.2624478340148926},{"word":"if","start":330.465,"end":330.54498,"confidence":0.984375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.2706342339515686},{"word":"the","start":330.54498,"end":330.705,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.26512038707733154},{"word":"conversations","start":330.705,"end":331.10498,"confidence":0.7109375,"punctuated_word":"conversations","sentiment":"neutral","sentiment_score":-0.20350630581378937},{"word":"happen","start":331.10498,"end":331.425,"confidence":0.7573242,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":-0.22044166922569275},{"word":"between","start":331.425,"end":331.745,"confidence":1.0,"punctuated_word":"between","sentiment":"neutral","sentiment_score":-0.2527765929698944},{"word":"sixteenth","start":331.745,"end":332.065,"confidence":0.9343262,"punctuated_word":"sixteenth","sentiment":"neutral","sentiment_score":-0.21120156347751615},{"word":"and","start":332.065,"end":332.225,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.3025113344192505},{"word":"the","start":332.225,"end":332.305,"confidence":0.9707031,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2625689208507538},{"word":"twenty","start":332.305,"end":332.625,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.2129485011100769},{"word":"third","start":332.625,"end":332.785,"confidence":1.0,"punctuated_word":"third","sentiment":"neutral","sentiment_score":-0.25854167342185974},{"word":"and","start":332.785,"end":332.945,"confidence":0.8613281,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2796117961406708},{"word":"you","start":332.945,"end":333.10498,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3342137932777405},{"word":"said","start":333.10498,"end":333.26498,"confidence":0.77734375,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.21267271041870117},{"word":"you","start":333.26498,"end":333.345,"confidence":0.9951172,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3716403543949127},{"word":"wanna","start":333.345,"end":333.665,"confidence":0.9770508,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.3022766411304474},{"word":"keep","start":333.665,"end":333.82498,"confidence":0.99902344,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":-0.2295701503753662},{"word":"it","start":333.82498,"end":334.26,"confidence":0.9995117,"punctuated_word":"it,","sentiment":"negative","sentiment_score":-0.3643379211425781},{"word":"then","start":334.58002,"end":334.98,"confidence":1.0,"punctuated_word":"then","sentiment":"negative","sentiment_score":-0.34935346245765686},{"word":"that's","start":334.98,"end":335.22,"confidence":1.0,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.37648969888687134},{"word":"obviously","start":335.22,"end":335.54,"confidence":0.98828125,"punctuated_word":"obviously","sentiment":"neutral","sentiment_score":-0.33260107040405273},{"word":"an","start":335.54,"end":335.7,"confidence":1.0,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.37899014353752136},{"word":"issue","start":335.7,"end":336.02002,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.2781650424003601},{"word":"on","start":336.02002,"end":336.1,"confidence":0.99902344,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.45985034108161926},{"word":"our","start":336.1,"end":336.26,"confidence":1.0,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.37708353996276855},{"word":"end","start":336.26,"end":336.76,"confidence":1.0,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.28091806173324585},{"word":"so","start":338.90002,"end":339.38,"confidence":0.87890625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05683857947587967},{"word":"what","start":339.38,"end":339.7,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05157889425754547},{"word":"i","start":339.7,"end":339.86002,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.033324383199214935},{"word":"wanna","start":339.86002,"end":340.26,"confidence":0.99902344,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.012790266424417496},{"word":"do","start":340.26,"end":340.58002,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.019543759524822235},{"word":"is","start":340.58002,"end":340.82,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.014621205627918243},{"word":"i","start":340.82,"end":340.98,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.024160243570804596},{"word":"wanna","start":340.98,"end":341.22,"confidence":0.99902344,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.05355899780988693},{"word":"go","start":341.22,"end":341.46002,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.03294629603624344},{"word":"through","start":341.46002,"end":341.78,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.03928437829017639},{"word":"and","start":341.78,"end":341.94,"confidence":0.7260742,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03582976013422012},{"word":"i","start":341.94,"end":342.1,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017291992902755737},{"word":"wanna","start":342.1,"end":342.58002,"confidence":0.99902344,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.07331356406211853},{"word":"have","start":342.58002,"end":342.74002,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.061628371477127075},{"word":"a","start":342.74002,"end":342.90002,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03650345653295517},{"word":"complete","start":342.90002,"end":343.40002,"confidence":1.0,"punctuated_word":"complete","sentiment":"neutral","sentiment_score":0.008167162537574768},{"word":"look","start":343.46002,"end":343.62,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.0032288432121276855},{"word":"into","start":343.62,"end":343.94,"confidence":1.0,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.008178472518920898},{"word":"where","start":343.94,"end":344.18002,"confidence":1.0,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.0297124981880188},{"word":"everything's","start":344.18002,"end":344.68002,"confidence":0.9980469,"punctuated_word":"everything's","sentiment":"neutral","sentiment_score":-0.02826307713985443},{"word":"at","start":344.74002,"end":345.24002,"confidence":0.99902344,"punctuated_word":"at.","sentiment":"neutral","sentiment_score":-0.01034926250576973},{"word":"i","start":345.54,"end":345.7,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00202188640832901},{"word":"have","start":345.7,"end":345.94,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.001871250569820404},{"word":"had","start":345.94,"end":346.1,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.027853690087795258},{"word":"a","start":346.1,"end":346.18002,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0004103444516658783},{"word":"look","start":346.18002,"end":346.42,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.00026564300060272217},{"word":"already","start":346.42,"end":346.74002,"confidence":0.90625,"punctuated_word":"already,","sentiment":"neutral","sentiment_score":0.004580263048410416},{"word":"and","start":346.74002,"end":346.98,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.008273512125015259},{"word":"i","start":346.98,"end":347.06,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.020427972078323364},{"word":"can","start":347.06,"end":347.56,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.011186264455318453},{"word":"see","start":347.62,"end":347.94,"confidence":0.99121094,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.01996387541294098},{"word":"that","start":347.94,"end":348.44,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06422583758831024},{"word":"the","start":348.925,"end":349.005,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1112545132637024},{"word":"application","start":349.005,"end":349.485,"confidence":0.99902344,"punctuated_word":"application","sentiment":"neutral","sentiment_score":-0.14922131597995758},{"word":"for","start":349.485,"end":349.725,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.13299080729484558},{"word":"insurance","start":349.725,"end":350.225,"confidence":1.0,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.17744788527488708},{"word":"happened","start":350.685,"end":351.185,"confidence":0.7373047,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.13833221793174744},{"word":"on","start":351.405,"end":351.565,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1248178482055664},{"word":"the","start":351.565,"end":352.065,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16488726437091827},{"word":"damn","start":356.365,"end":356.525,"confidence":0.7246094,"punctuated_word":"damn","sentiment":"neutral","sentiment_score":-0.18215471506118777},{"word":"it","start":356.525,"end":356.76498,"confidence":0.97143555,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.13416820764541626},{"word":"i","start":356.76498,"end":356.845,"confidence":0.9614258,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1914057582616806},{"word":"can't","start":356.845,"end":357.005,"confidence":0.9970703,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.15122532844543457},{"word":"remember","start":357.005,"end":357.32498,"confidence":0.99609375,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.13526272773742676},{"word":"the","start":357.32498,"end":357.405,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1263166218996048},{"word":"date","start":357.405,"end":357.725,"confidence":0.9980469,"punctuated_word":"date.","sentiment":"neutral","sentiment_score":-0.14990760385990143},{"word":"it","start":357.725,"end":357.805,"confidence":1.0,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.11171495169401167},{"word":"happened","start":357.805,"end":358.205,"confidence":1.0,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.08626869320869446},{"word":"in","start":358.205,"end":358.705,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07684449851512909},{"word":"in","start":359.565,"end":359.805,"confidence":0.80371094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0663764700293541},{"word":"late","start":359.805,"end":360.04498,"confidence":0.95410156,"punctuated_word":"late","sentiment":"neutral","sentiment_score":-0.08504236489534378},{"word":"march","start":360.04498,"end":360.445,"confidence":0.9499512,"punctuated_word":"March,","sentiment":"neutral","sentiment_score":-0.07406436651945114},{"word":"early","start":360.445,"end":360.76498,"confidence":1.0,"punctuated_word":"early","sentiment":"neutral","sentiment_score":-0.11157505214214324},{"word":"april","start":360.76498,"end":361.26498,"confidence":0.99316406,"punctuated_word":"April.","sentiment":"neutral","sentiment_score":-0.0817292258143425},{"word":"the","start":362.06998,"end":362.31,"confidence":0.9863281,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.11839531362056732},{"word":"application","start":362.31,"end":362.78998,"confidence":1.0,"punctuated_word":"application","sentiment":"neutral","sentiment_score":-0.14762601256370544},{"word":"occurred","start":362.78998,"end":363.28998,"confidence":0.8432617,"punctuated_word":"occurred.","sentiment":"neutral","sentiment_score":-0.11485816538333891},{"word":"and","start":363.43,"end":363.75,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.12746582925319672},{"word":"from","start":363.75,"end":364.06998,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.19337962567806244},{"word":"that","start":364.06998,"end":364.22998,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1308119148015976},{"word":"application","start":364.22998,"end":364.72998,"confidence":0.95874023,"punctuated_word":"application,","sentiment":"neutral","sentiment_score":-0.1715676486492157},{"word":"like","start":366.06998,"end":366.56998,"confidence":0.96850586,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1616474837064743},{"word":"to","start":366.71,"end":366.94998,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15447968244552612},{"word":"go","start":366.94998,"end":367.11,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.12944455444812775},{"word":"ahead","start":367.11,"end":367.43,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":-0.09944994002580644},{"word":"with","start":367.43,"end":367.75,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1675758808851242},{"word":"the","start":367.75,"end":367.90997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1382770836353302},{"word":"new","start":367.90997,"end":368.38998,"confidence":0.9760742,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.08145219087600708},{"word":"life","start":368.38998,"end":368.62997,"confidence":0.7783203,"punctuated_word":"life","sentiment":"neutral","sentiment_score":-0.08502436429262161},{"word":"and","start":368.62997,"end":368.87,"confidence":0.9316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0925704687833786},{"word":"tpd","start":368.87,"end":369.37,"confidence":0.9855957,"punctuated_word":"TPD","sentiment":"neutral","sentiment_score":-0.07550768554210663},{"word":"insurance","start":369.83,"end":370.33,"confidence":0.99316406,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.21007952094078064},{"word":"from","start":371.11,"end":371.34998,"confidence":0.68066406,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.16112318634986875},{"word":"that","start":371.34998,"end":371.50998,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16719701886177063},{"word":"application","start":371.50998,"end":372.00998,"confidence":0.9875488,"punctuated_word":"application,","sentiment":"neutral","sentiment_score":-0.1379338502883911},{"word":"everything","start":373.18997,"end":373.66998,"confidence":0.9941406,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.28668081760406494},{"word":"kind","start":373.66998,"end":373.90997,"confidence":0.99121094,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.3115041255950928},{"word":"of","start":373.90997,"end":374.06998,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2881889045238495},{"word":"got","start":374.06998,"end":374.56998,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.31685495376586914},{"word":"paused","start":375.595,"end":375.995,"confidence":0.99121094,"punctuated_word":"paused","sentiment":"neutral","sentiment_score":-0.3021310567855835},{"word":"because","start":375.995,"end":376.495,"confidence":0.9790039,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.3367132246494293},{"word":"the","start":376.555,"end":377.055,"confidence":0.7944336,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3425275981426239},{"word":"the","start":377.195,"end":377.355,"confidence":0.8857422,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2768020033836365},{"word":"the","start":377.355,"end":377.435,"confidence":0.81640625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2693541646003723},{"word":"surgery","start":377.435,"end":377.915,"confidence":0.90283203,"punctuated_word":"surgery","sentiment":"neutral","sentiment_score":-0.20669659972190857},{"word":"and","start":377.915,"end":378.07498,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17601512372493744},{"word":"everything","start":378.07498,"end":378.395,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.18481601774692535},{"word":"else","start":378.395,"end":378.895,"confidence":0.9995117,"punctuated_word":"else.","sentiment":"neutral","sentiment_score":-0.18047575652599335},{"word":"so","start":379.355,"end":379.855,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03802036494016647},{"word":"what","start":380.955,"end":381.455,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.04830208420753479},{"word":"i","start":381.51498,"end":381.675,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.047987937927246094},{"word":"wanna","start":381.675,"end":381.915,"confidence":0.99121094,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.013300403952598572},{"word":"do","start":381.915,"end":382.07498,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07116005569696426},{"word":"is","start":382.07498,"end":382.235,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.038206540048122406},{"word":"i","start":382.235,"end":382.395,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.022747382521629333},{"word":"wanna","start":382.395,"end":382.635,"confidence":0.99609375,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.027701500803232193},{"word":"go","start":382.635,"end":382.715,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.0022182464599609375},{"word":"through","start":382.715,"end":382.955,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.01439475268125534},{"word":"and","start":382.955,"end":383.195,"confidence":0.75341797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.029099002480506897},{"word":"i","start":383.195,"end":383.35498,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03904823213815689},{"word":"wanna","start":383.35498,"end":383.85498,"confidence":0.99609375,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.008373118937015533},{"word":"dig","start":383.915,"end":384.07498,"confidence":0.9980469,"punctuated_word":"dig","sentiment":"neutral","sentiment_score":-0.005184471607208252},{"word":"a","start":384.07498,"end":384.235,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01143992319703102},{"word":"little","start":384.235,"end":384.395,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.02088693529367447},{"word":"deeper","start":384.395,"end":384.635,"confidence":0.97924805,"punctuated_word":"deeper.","sentiment":"neutral","sentiment_score":-0.04537500441074371},{"word":"i","start":384.635,"end":384.715,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13389360904693604},{"word":"wanna","start":384.715,"end":384.955,"confidence":0.9970703,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.16997380554676056},{"word":"listen","start":384.955,"end":385.195,"confidence":0.99902344,"punctuated_word":"listen","sentiment":"neutral","sentiment_score":0.14925462007522583},{"word":"to","start":385.195,"end":385.275,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.21287424862384796},{"word":"the","start":385.275,"end":385.35498,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11671644449234007},{"word":"call","start":385.35498,"end":385.595,"confidence":0.53027344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.07287190854549408},{"word":"recordings","start":385.595,"end":386.07498,"confidence":0.9406738,"punctuated_word":"recordings,","sentiment":"neutral","sentiment_score":0.07970581203699112},{"word":"make","start":386.07498,"end":386.235,"confidence":0.9970703,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.10881271958351137},{"word":"sure","start":386.235,"end":386.475,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.1379835605621338},{"word":"that","start":386.475,"end":386.975,"confidence":0.9099121,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.14613014459609985},{"word":"obviously","start":387.275,"end":387.775,"confidence":0.9995117,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":0.12226247787475586},{"word":"everything","start":387.995,"end":388.315,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.1972697675228119},{"word":"that's","start":388.315,"end":388.475,"confidence":0.8022461,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.12019334733486176},{"word":"is","start":388.635,"end":388.875,"confidence":0.9580078,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09095992147922516},{"word":"file","start":388.875,"end":389.115,"confidence":0.96240234,"punctuated_word":"file","sentiment":"neutral","sentiment_score":0.08582761883735657},{"word":"noted","start":389.115,"end":389.595,"confidence":0.96972656,"punctuated_word":"noted","sentiment":"neutral","sentiment_score":0.08966729044914246},{"word":"is","start":389.595,"end":389.835,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.15809400379657745},{"word":"what","start":389.835,"end":390.335,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.16652065515518188},{"word":"has","start":390.55002,"end":390.79,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.11582480370998384},{"word":"been","start":390.79,"end":391.29,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.15857966244220734},{"word":"discussed","start":391.59003,"end":392.09003,"confidence":1.0,"punctuated_word":"discussed","sentiment":"neutral","sentiment_score":0.11517928540706636},{"word":"with","start":392.15002,"end":392.31003,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.16311201453208923},{"word":"you","start":392.31003,"end":392.81003,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1703568398952484},{"word":"and","start":393.51,"end":393.75,"confidence":0.48657227,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14116349816322327},{"word":"that","start":393.75,"end":393.91,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12759315967559814},{"word":"there's","start":393.91,"end":394.15002,"confidence":0.9995117,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.14709359407424927},{"word":"no","start":394.15002,"end":394.65002,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.07364863157272339},{"word":"no","start":394.95,"end":395.35,"confidence":0.99121094,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.043950021266937256},{"word":"nothing","start":395.51,"end":395.99002,"confidence":1.0,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":0.0006762295961380005},{"word":"missing","start":395.99002,"end":396.39,"confidence":1.0,"punctuated_word":"missing","sentiment":"neutral","sentiment_score":-0.1784324049949646},{"word":"from","start":396.39,"end":396.55002,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.04836111515760422},{"word":"your","start":396.55002,"end":396.79,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-9.201467037200928e-6},{"word":"file","start":396.79,"end":397.03003,"confidence":1.0,"punctuated_word":"file","sentiment":"neutral","sentiment_score":-0.00010000914335250854},{"word":"or","start":397.03003,"end":397.19,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.023201249539852142},{"word":"anything","start":397.19,"end":397.51,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.030622832477092743},{"word":"like","start":397.51,"end":397.67,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.04279765859246254},{"word":"that","start":397.67,"end":398.17,"confidence":0.99853516,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.02745739370584488},{"word":"don't","start":398.31003,"end":398.47,"confidence":0.9946289,"punctuated_word":"Don't","sentiment":"neutral","sentiment_score":-0.011928588151931764},{"word":"be","start":398.47,"end":398.63,"confidence":0.62353516,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.05473250150680542},{"word":"wrong","start":398.63,"end":398.87003,"confidence":0.8093262,"punctuated_word":"wrong.","sentiment":"neutral","sentiment_score":-0.014939017593860626},{"word":"my","start":398.87003,"end":399.03003,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.07192268967628479},{"word":"team","start":399.03003,"end":399.27002,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.05149748921394348},{"word":"are","start":399.27002,"end":399.51,"confidence":0.95410156,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.17138338088989258},{"word":"pretty","start":399.51,"end":399.83002,"confidence":1.0,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.22213855385780337},{"word":"good","start":399.83002,"end":400.07,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.1630643606185913},{"word":"at","start":400.07,"end":400.39,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.23453672230243683},{"word":"doing","start":400.39,"end":400.71002,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.17975720763206482},{"word":"file","start":400.71002,"end":400.95,"confidence":0.98535156,"punctuated_word":"file","sentiment":"neutral","sentiment_score":0.12283755838871002},{"word":"notes","start":400.95,"end":401.35,"confidence":0.98291016,"punctuated_word":"notes,","sentiment":"neutral","sentiment_score":0.10414249449968338},{"word":"but","start":401.35,"end":401.85,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.1332462728023529},{"word":"i","start":402.23,"end":402.39,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15118300914764404},{"word":"wanna","start":402.39,"end":402.63,"confidence":0.99121094,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.2079596221446991},{"word":"make","start":402.63,"end":402.79,"confidence":0.99902344,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.2309471964836121},{"word":"sure","start":402.79,"end":402.95,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.16895203292369845},{"word":"that","start":402.95,"end":403.11002,"confidence":0.69140625,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1787422001361847},{"word":"there's","start":403.11002,"end":403.27002,"confidence":0.99658203,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.16716670989990234},{"word":"nothing","start":403.27002,"end":403.59003,"confidence":0.9980469,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":0.05471530556678772},{"word":"that's","start":403.59003,"end":403.91,"confidence":0.9970703,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.0985272228717804},{"word":"been","start":403.91,"end":404.15002,"confidence":0.6953125,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.0953863561153412},{"word":"misinterpreted","start":404.15002,"end":404.65002,"confidence":0.85823566,"punctuated_word":"misinterpreted.","sentiment":"neutral","sentiment_score":-0.14038775861263275},{"word":"so","start":404.95,"end":405.105,"confidence":0.5961914,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.17399664223194122},{"word":"i'm","start":405.265,"end":405.42502,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1736842393875122},{"word":"gonna","start":405.42502,"end":405.58502,"confidence":0.99902344,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.15530554950237274},{"word":"listen","start":405.58502,"end":405.825,"confidence":1.0,"punctuated_word":"listen","sentiment":"neutral","sentiment_score":0.12868954241275787},{"word":"to","start":405.825,"end":405.905,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.19808882474899292},{"word":"the","start":405.905,"end":406.065,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18856054544448853},{"word":"calls","start":406.065,"end":406.565,"confidence":0.98291016,"punctuated_word":"calls.","sentiment":"neutral","sentiment_score":0.1211359202861786},{"word":"so","start":407.02502,"end":407.265,"confidence":0.69677734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.007164206355810165},{"word":"it's","start":407.265,"end":407.42502,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.023600444197654724},{"word":"gonna","start":407.42502,"end":407.665,"confidence":0.99902344,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.03702109679579735},{"word":"take","start":407.665,"end":407.905,"confidence":0.9980469,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.04615785926580429},{"word":"me","start":407.905,"end":407.985,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.03348026052117348},{"word":"a","start":407.985,"end":408.065,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03672885149717331},{"word":"couple","start":408.065,"end":408.385,"confidence":1.0,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.03839459642767906},{"word":"of","start":408.385,"end":408.545,"confidence":0.9951172,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.02170197293162346},{"word":"yes","start":408.86502,"end":409.36502,"confidence":0.8093262,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":-0.0005378499627113342},{"word":"okay","start":423.68,"end":424.18,"confidence":0.94555664,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.09118425101041794},{"word":"yeah","start":430.095,"end":430.595,"confidence":0.7261963,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.034088313579559326},{"word":"no","start":433.45502,"end":433.695,"confidence":0.99365234,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14085441827774048},{"word":"that's","start":433.695,"end":433.935,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.07816099375486374},{"word":"okay","start":433.935,"end":434.435,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.043637070804834366},{"word":"so","start":434.575,"end":434.815,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.008481316268444061},{"word":"i","start":434.815,"end":434.975,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.034278955310583115},{"word":"will","start":434.975,"end":435.215,"confidence":0.99121094,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.059091534465551376},{"word":"because","start":435.375,"end":435.875,"confidence":0.80737305,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":0.024428173899650577},{"word":"basically","start":436.015,"end":436.515,"confidence":0.99902344,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.025206495076417923},{"word":"in","start":436.655,"end":436.815,"confidence":0.9902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04041992872953415},{"word":"our","start":436.815,"end":437.05502,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.03788571432232857},{"word":"in","start":437.05502,"end":437.215,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.052750106900930405},{"word":"our","start":437.215,"end":437.45502,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05736477300524712},{"word":"phone","start":437.45502,"end":437.695,"confidence":0.9980469,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.012929581105709076},{"word":"system","start":437.695,"end":438.095,"confidence":0.9970703,"punctuated_word":"system,","sentiment":"neutral","sentiment_score":0.03518713265657425},{"word":"i","start":438.095,"end":438.17502,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05770536884665489},{"word":"can","start":438.17502,"end":438.33502,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04705076292157173},{"word":"basically","start":438.33502,"end":438.73502,"confidence":0.9428711,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":0.03639715537428856},{"word":"look","start":438.73502,"end":438.89502,"confidence":0.9951172,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.008640751242637634},{"word":"up","start":438.89502,"end":439.05502,"confidence":0.99121094,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.018139157444238663},{"word":"your","start":439.05502,"end":439.295,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.007266871631145477},{"word":"mobile","start":439.295,"end":439.535,"confidence":1.0,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.005829475820064545},{"word":"number","start":439.535,"end":439.855,"confidence":0.75146484,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.004736050963401794},{"word":"and","start":439.855,"end":440.015,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.016130611300468445},{"word":"i","start":440.015,"end":440.095,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0005544126033782959},{"word":"know","start":440.095,"end":440.595,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.01698349416255951},{"word":"you","start":440.655,"end":440.815,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.018113721162080765},{"word":"haven't","start":440.815,"end":441.135,"confidence":1.0,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.025125723332166672},{"word":"changed","start":441.135,"end":441.375,"confidence":0.99902344,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":-0.07318328320980072},{"word":"your","start":441.375,"end":441.61502,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.10505060106515884},{"word":"mobile","start":441.61502,"end":441.935,"confidence":1.0,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.08075366914272308},{"word":"number","start":441.935,"end":442.435,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.07756994664669037},{"word":"and","start":442.5,"end":442.9,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.037907589226961136},{"word":"ask","start":442.9,"end":443.06,"confidence":0.57958984,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.03366999328136444},{"word":"you","start":443.06,"end":443.22,"confidence":0.92822266,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.05213719233870506},{"word":"has","start":443.22,"end":443.46,"confidence":0.98828125,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.10143767297267914},{"word":"anyone","start":443.46,"end":443.7,"confidence":1.0,"punctuated_word":"anyone","sentiment":"neutral","sentiment_score":-0.09050039201974867},{"word":"called","start":443.7,"end":444.02,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.12115109711885452},{"word":"you","start":444.02,"end":444.1,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10951219499111176},{"word":"on","start":444.1,"end":444.18,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.12636533379554749},{"word":"another","start":444.18,"end":444.5,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.09531192481517792},{"word":"mobile","start":444.5,"end":444.82,"confidence":1.0,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.07044000923633575},{"word":"number","start":444.82,"end":445.06,"confidence":0.8000488,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.08271092176437378},{"word":"or","start":445.06,"end":445.14,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.09890829026699066},{"word":"have","start":445.14,"end":445.22,"confidence":0.9604492,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.08635234832763672},{"word":"you","start":445.22,"end":445.38,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09005030244588852},{"word":"ever","start":445.38,"end":445.54,"confidence":1.0,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.06979524344205856},{"word":"called","start":445.54,"end":445.78,"confidence":0.99902344,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.08543398231267929},{"word":"us","start":445.78,"end":446.02,"confidence":0.9980469,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.06691300123929977},{"word":"from","start":446.02,"end":446.18,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.11144408583641052},{"word":"another","start":446.18,"end":446.5,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.0840393602848053},{"word":"phone","start":446.5,"end":447.0,"confidence":0.9941406,"punctuated_word":"phone?","sentiment":"neutral","sentiment_score":-0.06839042901992798},{"word":"yeah","start":449.14,"end":449.62,"confidence":0.96606445,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08581380546092987},{"word":"cool","start":449.62,"end":450.12,"confidence":0.9995117,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.23523971438407895},{"word":"realistically","start":450.82,"end":451.32,"confidence":0.98567706,"punctuated_word":"Realistically,","sentiment":"neutral","sentiment_score":0.0896340161561966},{"word":"any","start":451.38,"end":451.62,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.15322551131248474},{"word":"calls","start":451.62,"end":451.78,"confidence":0.9980469,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":0.0829828754067421},{"word":"that","start":451.78,"end":451.94,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.013380177319049835},{"word":"come","start":451.94,"end":452.1,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.021841026842594147},{"word":"in","start":452.1,"end":452.5,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02501349151134491},{"word":"auto","start":452.5,"end":452.74,"confidence":0.7480469,"punctuated_word":"auto","sentiment":"neutral","sentiment_score":0.08184882998466492},{"word":"logs","start":452.74,"end":452.98,"confidence":0.9472656,"punctuated_word":"logs","sentiment":"neutral","sentiment_score":0.06152014434337616},{"word":"your","start":452.98,"end":453.14,"confidence":0.9140625,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11170532554388046},{"word":"account","start":453.14,"end":453.46,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.06051670014858246},{"word":"anyway","start":453.46,"end":453.86,"confidence":0.88720703,"punctuated_word":"anyway.","sentiment":"neutral","sentiment_score":0.07145360112190247},{"word":"so","start":453.86,"end":454.1,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11788512021303175},{"word":"what","start":454.1,"end":454.34,"confidence":0.65771484,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.15257707238197327},{"word":"i'll","start":454.34,"end":454.5,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1550164371728897},{"word":"do","start":454.5,"end":454.66,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.17727036774158478},{"word":"is","start":454.66,"end":454.82,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14810657501220703},{"word":"i'm","start":454.82,"end":454.98,"confidence":0.9560547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.12571841478347778},{"word":"basically","start":454.98,"end":455.46,"confidence":0.9086914,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":0.12179747968912125},{"word":"gonna","start":455.46,"end":455.565,"confidence":0.9863281,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.11761583387851716},{"word":"go","start":455.725,"end":455.885,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.07858333736658096},{"word":"into","start":455.885,"end":455.96503,"confidence":0.9267578,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.09413770586252213},{"word":"the","start":455.96503,"end":456.045,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11634144932031631},{"word":"phone","start":456.045,"end":456.285,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.05190533027052879},{"word":"system","start":456.285,"end":456.525,"confidence":0.89160156,"punctuated_word":"system,","sentiment":"neutral","sentiment_score":0.09619738906621932},{"word":"and","start":456.525,"end":456.685,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09893921762704848},{"word":"i","start":456.685,"end":456.765,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13495641946792605},{"word":"will","start":456.765,"end":456.845,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1126089245080948},{"word":"sit","start":456.845,"end":457.005,"confidence":1.0,"punctuated_word":"sit","sentiment":"neutral","sentiment_score":0.14208725094795227},{"word":"there","start":457.005,"end":457.08502,"confidence":0.9980469,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.20334941148757937},{"word":"and","start":457.08502,"end":457.165,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1481657773256302},{"word":"listen","start":457.165,"end":457.405,"confidence":0.99902344,"punctuated_word":"listen","sentiment":"neutral","sentiment_score":0.11176963895559312},{"word":"to","start":457.405,"end":457.48502,"confidence":0.98291016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1965990364551544},{"word":"every","start":457.48502,"end":457.725,"confidence":0.9658203,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.15259577333927157},{"word":"single","start":457.725,"end":458.045,"confidence":0.94384766,"punctuated_word":"single","sentiment":"neutral","sentiment_score":0.13658997416496277},{"word":"phone","start":458.045,"end":458.285,"confidence":0.9980469,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.0963023155927658},{"word":"call","start":458.285,"end":458.765,"confidence":0.99560547,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.13574543595314026},{"word":"so","start":458.765,"end":458.925,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11364292353391647},{"word":"it's","start":458.925,"end":459.085,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.11052298545837402},{"word":"gonna","start":459.085,"end":459.405,"confidence":0.9980469,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.06875580549240112},{"word":"take","start":459.405,"end":459.565,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.039581090211868286},{"word":"me","start":459.565,"end":459.725,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.046313151717185974},{"word":"a","start":459.725,"end":459.805,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01424252986907959},{"word":"little","start":459.805,"end":460.045,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.015858955681324005},{"word":"bit","start":460.045,"end":460.285,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.011039584875106812},{"word":"to","start":460.285,"end":460.445,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012712232768535614},{"word":"get","start":460.445,"end":460.685,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.01734035462141037},{"word":"to","start":460.685,"end":460.925,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09405268728733064},{"word":"because","start":460.925,"end":461.425,"confidence":0.7583008,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.05975324288010597},{"word":"it","start":461.565,"end":461.725,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.21725811064243317},{"word":"sounds","start":461.725,"end":461.965,"confidence":0.99902344,"punctuated_word":"sounds","sentiment":"positive","sentiment_score":0.4717764854431152},{"word":"riveting","start":461.965,"end":462.465,"confidence":1.0,"punctuated_word":"riveting","sentiment":"positive","sentiment_score":0.34877556562423706},{"word":"to","start":464.125,"end":464.20502,"confidence":0.9560547,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1580905020236969},{"word":"listen","start":464.20502,"end":464.525,"confidence":1.0,"punctuated_word":"listen","sentiment":"neutral","sentiment_score":0.18967175483703613},{"word":"to","start":464.525,"end":464.605,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13987241685390472},{"word":"phone","start":464.605,"end":464.845,"confidence":0.99609375,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.08569332957267761},{"word":"calls","start":464.845,"end":465.345,"confidence":0.7714844,"punctuated_word":"calls,","sentiment":"neutral","sentiment_score":0.07655158638954163},{"word":"but","start":465.725,"end":465.965,"confidence":0.8935547,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.06901563704013824},{"word":"i'm","start":465.965,"end":466.125,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03542155399918556},{"word":"gonna","start":466.125,"end":466.365,"confidence":0.9970703,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.054074328392744064},{"word":"sit","start":466.365,"end":466.525,"confidence":1.0,"punctuated_word":"sit","sentiment":"neutral","sentiment_score":0.06749492138624191},{"word":"down","start":466.525,"end":466.685,"confidence":1.0,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.08166386187076569},{"word":"and","start":466.685,"end":466.845,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08519097417593002},{"word":"listen","start":466.845,"end":467.085,"confidence":1.0,"punctuated_word":"listen","sentiment":"neutral","sentiment_score":0.07846497744321823},{"word":"to","start":467.085,"end":467.245,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11582786589860916},{"word":"them","start":467.245,"end":467.405,"confidence":1.0,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.06942112743854523},{"word":"as","start":467.405,"end":467.565,"confidence":1.0,"punctuated_word":"As","sentiment":"neutral","sentiment_score":-0.04851485788822174},{"word":"i","start":467.565,"end":467.645,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04159899428486824},{"word":"said","start":467.645,"end":467.885,"confidence":0.9916992,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.04109424352645874},{"word":"i've","start":467.885,"end":468.125,"confidence":0.9995117,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1135900467634201},{"word":"only","start":468.125,"end":468.445,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.11014707386493684},{"word":"just","start":468.445,"end":468.605,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.09934267401695251},{"word":"returned","start":468.605,"end":468.925,"confidence":0.9970703,"punctuated_word":"returned","sentiment":"neutral","sentiment_score":-0.05846627801656723},{"word":"today","start":468.925,"end":469.245,"confidence":0.9995117,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.12924517691135406},{"word":"i've","start":469.245,"end":469.59,"confidence":0.7705078,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.25358694791793823},{"word":"legitimately","start":469.75,"end":470.07,"confidence":0.99609375,"punctuated_word":"legitimately","sentiment":"neutral","sentiment_score":-0.22001446783542633},{"word":"been","start":470.07,"end":470.31,"confidence":0.9951172,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.23551210761070251},{"word":"bedridden","start":470.31,"end":470.79,"confidence":0.9863281,"punctuated_word":"bedridden","sentiment":"neutral","sentiment_score":-0.27545735239982605},{"word":"for","start":470.79,"end":471.03,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.24089188873767853},{"word":"a","start":471.03,"end":471.11,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.26287561655044556},{"word":"whole","start":471.11,"end":471.27,"confidence":1.0,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":-0.272268146276474},{"word":"week","start":471.27,"end":471.77,"confidence":0.9807129,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":-0.2115171253681183},{"word":"me","start":473.27,"end":473.43,"confidence":0.85839844,"punctuated_word":"Me","sentiment":"neutral","sentiment_score":-0.2202131301164627},{"word":"and","start":473.43,"end":473.59,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.24167434871196747},{"word":"my","start":473.59,"end":473.75,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.3490796387195587},{"word":"bed","start":473.75,"end":474.07,"confidence":0.93359375,"punctuated_word":"bed","sentiment":"neutral","sentiment_score":-0.2277122288942337},{"word":"are","start":474.07,"end":474.23,"confidence":0.9892578,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.15561258792877197},{"word":"best","start":474.23,"end":474.38998,"confidence":0.99316406,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.14743541181087494},{"word":"friends","start":474.38998,"end":474.71,"confidence":0.99902344,"punctuated_word":"friends","sentiment":"neutral","sentiment_score":-0.11976851522922516},{"word":"now","start":474.71,"end":475.11,"confidence":0.74853516,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.2090187519788742},{"word":"or","start":475.11,"end":475.27,"confidence":0.99902344,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.3374021351337433},{"word":"maybe","start":475.27,"end":475.59,"confidence":0.99121094,"punctuated_word":"maybe","sentiment":"negative","sentiment_score":-0.43521425127983093},{"word":"it's","start":475.59,"end":475.75,"confidence":0.96972656,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4459129571914673},{"word":"my","start":475.75,"end":475.83,"confidence":0.9970703,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.5366402864456177},{"word":"worst","start":475.83,"end":476.07,"confidence":0.9873047,"punctuated_word":"worst","sentiment":"negative","sentiment_score":-0.5666149258613586},{"word":"enemy","start":476.07,"end":476.38998,"confidence":0.9848633,"punctuated_word":"enemy.","sentiment":"negative","sentiment_score":-0.3368978500366211},{"word":"i'm","start":476.38998,"end":476.47,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2801108956336975},{"word":"not","start":476.47,"end":476.71,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.282806932926178},{"word":"entirely","start":476.71,"end":477.11,"confidence":0.890625,"punctuated_word":"entirely","sentiment":"neutral","sentiment_score":-0.27360767126083374},{"word":"sure","start":477.11,"end":477.61,"confidence":1.0,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.2753054201602936},{"word":"so","start":479.59,"end":479.83,"confidence":0.9667969,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06905673444271088},{"word":"what","start":479.83,"end":480.07,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.06647168099880219},{"word":"i","start":480.07,"end":480.22998,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06682270020246506},{"word":"wanna","start":480.22998,"end":480.55,"confidence":0.99902344,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.1273045837879181},{"word":"do","start":480.55,"end":480.79,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.10627986490726472},{"word":"is","start":480.79,"end":481.19,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10885581374168396},{"word":"sit","start":481.19,"end":481.43,"confidence":0.9980469,"punctuated_word":"sit","sentiment":"neutral","sentiment_score":0.17473888397216797},{"word":"down","start":481.43,"end":481.59,"confidence":0.9980469,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.17159372568130493},{"word":"and","start":481.59,"end":481.75,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12227263301610948},{"word":"listen","start":481.75,"end":481.99,"confidence":1.0,"punctuated_word":"listen","sentiment":"neutral","sentiment_score":0.07860347628593445},{"word":"to","start":481.99,"end":482.07,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11584094911813736},{"word":"all","start":482.07,"end":482.22998,"confidence":0.9970703,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.14535334706306458},{"word":"of","start":482.22998,"end":482.31,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.13603578507900238},{"word":"those","start":482.31,"end":482.55,"confidence":0.9741211,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.13991202414035797},{"word":"phone","start":482.55,"end":482.79,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.02997976541519165},{"word":"calls","start":482.79,"end":483.29,"confidence":0.970459,"punctuated_word":"calls,","sentiment":"neutral","sentiment_score":0.0687195435166359},{"word":"make","start":483.35,"end":483.51,"confidence":0.99121094,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.09035492688417436},{"word":"sure","start":483.51,"end":483.66998,"confidence":0.9970703,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.10018232464790344},{"word":"that","start":483.66998,"end":483.83,"confidence":0.99121094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07442120462656021},{"word":"i","start":483.83,"end":483.99,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08356624841690063},{"word":"have","start":483.99,"end":484.15,"confidence":0.9951172,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07309737801551819},{"word":"a","start":484.15,"end":484.31,"confidence":0.96533203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09926140308380128},{"word":"clear","start":484.31,"end":484.55,"confidence":0.9951172,"punctuated_word":"clear","sentiment":"neutral","sentiment_score":0.05817224085330963},{"word":"understanding","start":484.55,"end":484.94998,"confidence":0.99609375,"punctuated_word":"understanding","sentiment":"neutral","sentiment_score":0.1000819057226181},{"word":"as","start":484.94998,"end":485.11,"confidence":0.81640625,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1351373940706253},{"word":"to","start":485.11,"end":485.19,"confidence":0.62353516,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15396258234977722},{"word":"exactly","start":485.19,"end":485.3775,"confidence":0.72558594,"punctuated_word":"exactly","sentiment":"neutral","sentiment_score":0.14790622889995575},{"word":"the","start":485.3775,"end":485.565,"confidence":0.69189453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10163097828626633},{"word":"to","start":486.525,"end":486.765,"confidence":0.47460938,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12453185021877287},{"word":"exactly","start":486.765,"end":487.005,"confidence":0.8203125,"punctuated_word":"exactly","sentiment":"neutral","sentiment_score":0.16527830064296722},{"word":"the","start":487.005,"end":487.245,"confidence":0.7104492,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09907756000757216},{"word":"timeline","start":487.245,"end":487.48502,"confidence":0.5395508,"punctuated_word":"timeline","sentiment":"neutral","sentiment_score":0.09785474091768263},{"word":"that's","start":487.48502,"end":487.885,"confidence":0.8144531,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.11705207824707033},{"word":"happened","start":487.885,"end":488.285,"confidence":0.8232422,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":0.1081957221031189},{"word":"day","start":488.285,"end":488.445,"confidence":0.84716797,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.1942775547504425},{"word":"to","start":488.445,"end":488.48502,"confidence":0.88134766,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16378095746040344},{"word":"day","start":488.48502,"end":488.52502,"confidence":0.85424805,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":0.16658169031143188},{"word":"and","start":488.52502,"end":488.565,"confidence":0.8613281,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14534710347652435},{"word":"then","start":488.565,"end":488.605,"confidence":0.9111328,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1535744071006775},{"word":"provide","start":488.605,"end":488.845,"confidence":0.8364258,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.13494783639907837},{"word":"that","start":488.845,"end":489.085,"confidence":0.8803711,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1840340495109558},{"word":"timeline","start":489.085,"end":489.585,"confidence":0.7319336,"punctuated_word":"timeline","sentiment":"neutral","sentiment_score":0.14315730333328247},{"word":"to","start":489.645,"end":489.805,"confidence":0.87841797,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20325499773025513},{"word":"you","start":489.805,"end":490.04498,"confidence":0.7895508,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.15775296092033386},{"word":"so","start":490.04498,"end":490.285,"confidence":0.6855469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.32137566804885864},{"word":"that","start":490.285,"end":490.525,"confidence":0.87353516,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3591785132884979},{"word":"way","start":490.525,"end":490.605,"confidence":0.96240234,"punctuated_word":"way","sentiment":"positive","sentiment_score":0.3598680794239044},{"word":"you","start":490.605,"end":490.845,"confidence":0.48657227,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3638106882572174},{"word":"have","start":490.845,"end":491.085,"confidence":0.88427734,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.40071386098861694},{"word":"it","start":491.085,"end":491.325,"confidence":0.9223633,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.344772607088089},{"word":"in","start":491.325,"end":491.48502,"confidence":0.90283203,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.341377317905426},{"word":"writing","start":491.48502,"end":491.725,"confidence":0.91503906,"punctuated_word":"writing","sentiment":"positive","sentiment_score":0.36761707067489624},{"word":"as","start":491.725,"end":491.965,"confidence":0.9350586,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.33696967363357544},{"word":"well","start":491.965,"end":492.20502,"confidence":0.9650879,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.3307074308395386},{"word":"so","start":492.20502,"end":492.525,"confidence":0.9589844,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.30811744928359985},{"word":"i'm","start":492.525,"end":492.765,"confidence":0.90966797,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.26057514548301697},{"word":"i","start":492.845,"end":493.085,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.25023508071899414},{"word":"i","start":493.085,"end":493.245,"confidence":0.9111328,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.264130562543869},{"word":"will","start":493.245,"end":493.405,"confidence":0.97314453,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.20652486383914948},{"word":"follow-up","start":493.405,"end":493.725,"confidence":0.98502606,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.1977944374084473},{"word":"with","start":493.725,"end":493.885,"confidence":0.9350586,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1933930367231369},{"word":"a","start":493.885,"end":494.045,"confidence":0.80908203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.20911173522472384},{"word":"phone","start":494.045,"end":494.20502,"confidence":0.86865234,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.11959803104400636},{"word":"call","start":494.20502,"end":494.365,"confidence":0.89160156,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.16817939281463623},{"word":"but","start":494.365,"end":494.445,"confidence":0.86865234,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.204568475484848},{"word":"i","start":494.445,"end":494.685,"confidence":0.9223633,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1866547465324402},{"word":"will","start":494.685,"end":494.845,"confidence":0.96972656,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1868187785148621},{"word":"also","start":494.845,"end":495.085,"confidence":0.97265625,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.1944461613893509},{"word":"put","start":495.085,"end":495.325,"confidence":0.984375,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.2107958197593689},{"word":"it","start":495.325,"end":495.405,"confidence":0.98828125,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2015814185142517},{"word":"in","start":495.405,"end":495.565,"confidence":0.97314453,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.17998893558979034},{"word":"writing","start":495.565,"end":495.885,"confidence":0.9716797,"punctuated_word":"writing","sentiment":"neutral","sentiment_score":0.20735907554626465},{"word":"so","start":495.885,"end":496.045,"confidence":0.796875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2321982234716415},{"word":"that","start":496.045,"end":496.20502,"confidence":0.9760742,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.27647706866264343},{"word":"way","start":496.20502,"end":496.285,"confidence":0.9941406,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.2768031358718872},{"word":"you","start":496.285,"end":496.445,"confidence":0.9482422,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28422096371650696},{"word":"have","start":496.445,"end":496.605,"confidence":0.9819336,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2723587453365326},{"word":"a","start":496.605,"end":496.685,"confidence":0.94628906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.25011223554611206},{"word":"time","start":496.685,"end":497.185,"confidence":0.9562988,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.23661109805107117},{"word":"what","start":499.7,"end":499.94,"confidence":0.95166016,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.0643501952290535},{"word":"i","start":499.94,"end":500.1,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005026593804359436},{"word":"wanna","start":500.1,"end":500.5,"confidence":0.99121094,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.04500868543982506},{"word":"ask","start":500.5,"end":500.82,"confidence":0.99902344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.0036180131137371063},{"word":"is","start":500.82,"end":501.32,"confidence":0.8249512,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.008449604734778404},{"word":"i","start":502.26,"end":502.34,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.008468754589557648},{"word":"guess","start":502.34,"end":502.84,"confidence":0.9650879,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":0.00223604217171669},{"word":"i'm","start":503.3,"end":503.54,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.019439926370978355},{"word":"more","start":503.54,"end":503.7,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.13894732296466827},{"word":"than","start":503.7,"end":503.78,"confidence":1.0,"punctuated_word":"than","sentiment":"neutral","sentiment_score":0.29729825258255005},{"word":"happy","start":503.78,"end":504.02,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.3630533814430237},{"word":"to","start":504.02,"end":504.1,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2315362393856049},{"word":"open","start":504.1,"end":504.34,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.24247407913208008},{"word":"a","start":504.34,"end":504.42,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18123328685760495},{"word":"complaint","start":504.42,"end":504.74,"confidence":1.0,"punctuated_word":"complaint","sentiment":"neutral","sentiment_score":0.17736473679542542},{"word":"because","start":504.74,"end":504.98,"confidence":0.9428711,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.16694074869155884},{"word":"that's","start":504.98,"end":505.14,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.10801630467176436},{"word":"essentially","start":505.14,"end":505.62,"confidence":0.99121094,"punctuated_word":"essentially","sentiment":"neutral","sentiment_score":0.04560622200369835},{"word":"what","start":505.62,"end":506.1,"confidence":0.9892578,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03266049921512604},{"word":"we're","start":506.1,"end":506.34,"confidence":0.9970703,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.15970276296138763},{"word":"opening","start":506.34,"end":506.74,"confidence":1.0,"punctuated_word":"opening","sentiment":"neutral","sentiment_score":0.12390952557325365},{"word":"is","start":506.74,"end":506.9,"confidence":0.8442383,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1385878026485443},{"word":"a","start":506.9,"end":507.06,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1254936009645462},{"word":"complaint","start":507.06,"end":507.56,"confidence":0.9995117,"punctuated_word":"complaint.","sentiment":"neutral","sentiment_score":-0.19814752042293549},{"word":"yeah","start":510.35498,"end":510.85498,"confidence":0.87768555,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03293660283088684},{"word":"yeah","start":522.05,"end":522.55,"confidence":0.7692871,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09027814865112305},{"word":"okay","start":531.49,"end":531.99,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.15793144702911377},{"word":"yeah","start":538.545,"end":539.045,"confidence":0.8005371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09730923920869829},{"word":"okay","start":548.8,"end":549.3,"confidence":0.81811523,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.09679695218801498},{"word":"have","start":553.68,"end":553.92,"confidence":0.92333984,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.016994643956422806},{"word":"the","start":553.92,"end":554.0,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02776256203651428},{"word":"doctors","start":554.0,"end":554.4,"confidence":0.98828125,"punctuated_word":"doctors","sentiment":"neutral","sentiment_score":-0.0430145338177681},{"word":"indicated","start":554.4,"end":554.9,"confidence":0.99902344,"punctuated_word":"indicated","sentiment":"neutral","sentiment_score":-0.07841295003890991},{"word":"that","start":555.04,"end":555.28,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14160208404064178},{"word":"you'll","start":555.28,"end":555.52,"confidence":0.99560547,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.1229373663663864},{"word":"be","start":555.52,"end":555.68,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1214018240571022},{"word":"able","start":555.68,"end":555.92,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.08698799461126328},{"word":"to","start":555.92,"end":556.0,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08846613764762878},{"word":"return","start":556.0,"end":556.4,"confidence":1.0,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.06866204738616943},{"word":"soonish","start":556.4,"end":556.9,"confidence":0.83203125,"punctuated_word":"soonish?","sentiment":"neutral","sentiment_score":-0.0733986645936966},{"word":"or","start":557.04,"end":557.54,"confidence":0.97314453,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.11952009052038191},{"word":"yeah","start":565.53503,"end":566.03503,"confidence":0.7902832,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.31753039360046387},{"word":"yeah","start":583.935,"end":584.435,"confidence":0.76293945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.044775933027267456},{"word":"so","start":586.575,"end":586.815,"confidence":0.6669922,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06320133060216904},{"word":"i've","start":586.815,"end":586.895,"confidence":0.67993164,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.043240055441856384},{"word":"been","start":586.895,"end":587.055,"confidence":0.9941406,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.05246851220726967},{"word":"given","start":587.055,"end":587.375,"confidence":0.99316406,"punctuated_word":"given","sentiment":"neutral","sentiment_score":0.04841567575931549},{"word":"medical","start":587.375,"end":587.775,"confidence":0.9951172,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":0.019810527563095093},{"word":"clearance","start":587.775,"end":588.095,"confidence":0.9941406,"punctuated_word":"clearance","sentiment":"neutral","sentiment_score":0.05353446304798126},{"word":"to","start":588.095,"end":588.175,"confidence":0.7128906,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.029105236753821373},{"word":"return","start":588.175,"end":588.575,"confidence":0.63671875,"punctuated_word":"return","sentiment":"neutral","sentiment_score":0.01872161403298378},{"word":"to","start":588.575,"end":588.65497,"confidence":0.26098633,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.019747287034988403},{"word":"work","start":588.65497,"end":589.15497,"confidence":0.5201416,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":0.015595837496221066},{"word":"yeah","start":608.765,"end":609.245,"confidence":0.8901367,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05162933096289635},{"word":"it","start":609.245,"end":609.405,"confidence":0.3161621,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.04391960799694061},{"word":"paid","start":609.405,"end":609.565,"confidence":0.25317383,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.02767040580511093},{"word":"off","start":609.565,"end":609.72504,"confidence":0.9951172,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.030030321329832077},{"word":"work","start":609.72504,"end":610.22504,"confidence":0.39941406,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.02055961638689041},{"word":"for","start":610.28503,"end":610.445,"confidence":0.9873047,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03320827707648277},{"word":"a","start":610.445,"end":610.695,"confidence":0.98095703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.021111197769641876},{"word":"while","start":610.695,"end":611.195,"confidence":0.9980469,"punctuated_word":"while.","sentiment":"neutral","sentiment_score":-0.028276227414608},{"word":"good","start":620.54,"end":620.69995,"confidence":0.9555664,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.349370539188385},{"word":"i","start":620.69995,"end":620.77997,"confidence":0.82373047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15656079351902008},{"word":"was","start":620.77997,"end":620.86,"confidence":0.734375,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.11503693461418152},{"word":"gonna","start":620.86,"end":621.1,"confidence":0.9980469,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.1418292075395584},{"word":"ask","start":621.1,"end":621.25995,"confidence":0.99902344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.08813665807247162},{"word":"whether","start":621.25995,"end":621.5,"confidence":0.9970703,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":0.052148282527923584},{"word":"you","start":621.5,"end":621.66,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.026167070493102074},{"word":"were","start":621.66,"end":621.82,"confidence":0.7836914,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.01482998952269554},{"word":"continuing","start":621.82,"end":622.3,"confidence":0.9614258,"punctuated_word":"continuing","sentiment":"neutral","sentiment_score":0.04134781286120415},{"word":"with","start":622.3,"end":622.38,"confidence":0.9116211,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04389386251568794},{"word":"physio","start":622.38,"end":622.88,"confidence":0.8727214,"punctuated_word":"physio.","sentiment":"neutral","sentiment_score":0.054022662341594696},{"word":"good","start":627.18,"end":627.68,"confidence":0.99902344,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.21188391745090485},{"word":"okay","start":628.06,"end":628.56,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1236765831708908},{"word":"alright","start":628.77997,"end":629.25995,"confidence":1.0,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.12071382999420166},{"word":"well","start":629.25995,"end":629.66,"confidence":0.9951172,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.0699005126953125},{"word":"are","start":629.66,"end":629.89996,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0568414181470871},{"word":"you","start":629.89996,"end":630.06,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08330307900905609},{"word":"okay","start":630.06,"end":630.38,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.09228478372097015},{"word":"to","start":630.38,"end":630.54,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07215334475040436},{"word":"bear","start":630.54,"end":630.77997,"confidence":0.9970703,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":0.05168643221259117},{"word":"with","start":630.77997,"end":630.94,"confidence":0.99316406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03718101978302002},{"word":"me","start":630.94,"end":631.1,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05133461207151413},{"word":"for","start":631.1,"end":631.57996,"confidence":0.87280273,"punctuated_word":"for,","sentiment":"neutral","sentiment_score":0.03268104046583176},{"word":"say","start":631.57996,"end":631.82,"confidence":0.7565918,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":0.04643172770738602},{"word":"a","start":631.82,"end":631.89996,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04816416651010513},{"word":"week","start":631.89996,"end":632.13995,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.0491805374622345},{"word":"or","start":632.13995,"end":632.38,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.06869657337665558},{"word":"two","start":632.38,"end":632.88,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.058591462671756744},{"word":"so","start":632.97504,"end":633.135,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.05159935727715492},{"word":"i","start":633.135,"end":633.215,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0641387552022934},{"word":"can","start":633.215,"end":633.375,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06603650748729706},{"word":"have","start":633.375,"end":633.455,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05309038981795311},{"word":"a","start":633.455,"end":633.53503,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0505790039896965},{"word":"look","start":633.53503,"end":633.85504,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.03621209040284157},{"word":"at","start":633.85504,"end":633.935,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.049509573727846146},{"word":"everything","start":633.935,"end":634.41504,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.05029105395078659},{"word":"and","start":634.41504,"end":634.53503,"confidence":0.71191406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03215179592370987},{"word":"i","start":634.53503,"end":634.655,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04241633787751198},{"word":"can","start":634.655,"end":634.815,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0374322272837162},{"word":"come","start":634.815,"end":635.055,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.049031812697649},{"word":"back","start":635.055,"end":635.215,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.03177846968173981},{"word":"to","start":635.215,"end":635.29504,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.030298197641968727},{"word":"you","start":635.29504,"end":635.79504,"confidence":0.9980469,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.02930319309234619},{"word":"okay","start":636.495,"end":636.995,"confidence":0.9909668,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.049501389265060425},{"word":"are","start":638.09503,"end":638.335,"confidence":0.9980469,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.05332215875387192},{"word":"you","start":638.335,"end":638.73505,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04309157654643059},{"word":"do","start":639.055,"end":639.29504,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.031524658203125},{"word":"you","start":639.29504,"end":639.455,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.040221307426691055},{"word":"correspond","start":639.455,"end":639.955,"confidence":0.9980469,"punctuated_word":"correspond","sentiment":"neutral","sentiment_score":0.030092457309365273},{"word":"via","start":640.015,"end":640.41504,"confidence":0.984375,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.04076391085982323},{"word":"emails","start":640.41504,"end":640.91504,"confidence":0.98339844,"punctuated_word":"emails,","sentiment":"neutral","sentiment_score":0.03204765170812607},{"word":"phone","start":641.215,"end":641.53503,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.035123832523822784},{"word":"calls","start":641.53503,"end":642.015,"confidence":0.9995117,"punctuated_word":"calls,","sentiment":"neutral","sentiment_score":0.03186311572790146},{"word":"text","start":642.015,"end":642.255,"confidence":0.99902344,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.05335669964551926},{"word":"messages","start":642.255,"end":642.655,"confidence":0.99365234,"punctuated_word":"messages?","sentiment":"neutral","sentiment_score":0.03313519060611725},{"word":"what's","start":642.655,"end":642.895,"confidence":1.0,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.035772934556007385},{"word":"your","start":642.895,"end":643.135,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.025633594021201137},{"word":"preference","start":643.135,"end":643.635,"confidence":0.99609375,"punctuated_word":"preference?","sentiment":"neutral","sentiment_score":0.03398425877094269},{"word":"yep","start":651.79,"end":652.26996,"confidence":0.81152344,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04133090376853943},{"word":"that's","start":652.26996,"end":652.43,"confidence":0.8967285,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.07699201256036758},{"word":"okay","start":652.43,"end":652.82996,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.12443863600492476},{"word":"cool","start":652.82996,"end":653.06995,"confidence":1.0,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.1435016542673111},{"word":"i","start":653.06995,"end":653.14996,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013696059584617616},{"word":"just","start":653.14996,"end":653.38995,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04955919831991196},{"word":"i","start":653.42993,"end":653.47,"confidence":0.5996094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1334168016910553},{"word":"just","start":653.62994,"end":653.94995,"confidence":0.75439453,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":-0.07869204878807068},{"word":"like","start":653.94995,"end":654.26996,"confidence":0.9284668,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.05186048522591591},{"word":"if","start":654.26996,"end":654.50995,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05978315323591232},{"word":"if","start":654.50995,"end":654.67,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07145711034536362},{"word":"it's","start":654.67,"end":654.82996,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.07741495966911316},{"word":"gonna","start":654.82996,"end":655.06995,"confidence":0.99902344,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.08323425054550171},{"word":"take","start":655.06995,"end":655.23,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.05217832326889038},{"word":"me","start":655.23,"end":655.31,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1301693171262741},{"word":"a","start":655.31,"end":655.38995,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07251286506652832},{"word":"little","start":655.38995,"end":655.62994,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.0797673761844635},{"word":"bit","start":655.62994,"end":655.79,"confidence":0.99902344,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.08164073526859283},{"word":"longer","start":655.79,"end":656.29,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.05241743847727776},{"word":"or","start":656.35,"end":656.58997,"confidence":0.9892578,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.10589323937892914},{"word":"anything","start":656.58997,"end":656.82996,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.09705081582069396},{"word":"like","start":656.82996,"end":656.99,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.11933771520853044},{"word":"that","start":656.99,"end":657.14996,"confidence":0.95458984,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.09573021531105042},{"word":"i","start":657.14996,"end":657.23,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08064544945955276},{"word":"just","start":657.23,"end":657.38995,"confidence":0.9770508,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04640752822160721},{"word":"i","start":657.5775,"end":657.765,"confidence":0.77441406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0481843575835228},{"word":"so","start":658.16504,"end":658.245,"confidence":0.97509766,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.015756171196699142},{"word":"so","start":658.245,"end":658.325,"confidence":0.79248047,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0011631324887275696},{"word":"i","start":658.325,"end":658.405,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.006978031247854233},{"word":"can","start":658.405,"end":658.565,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.013780415058135986},{"word":"give","start":658.565,"end":658.72504,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.001216646283864975},{"word":"you","start":658.72504,"end":658.885,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.027943765744566917},{"word":"updates","start":658.885,"end":659.28503,"confidence":1.0,"punctuated_word":"updates","sentiment":"neutral","sentiment_score":0.031295955181121826},{"word":"and","start":659.28503,"end":659.445,"confidence":0.9863281,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.026898084208369255},{"word":"just","start":659.445,"end":659.60504,"confidence":0.97924805,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":0.027635358273983},{"word":"like","start":659.60504,"end":659.765,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.03946362063288689},{"word":"let","start":659.765,"end":659.925,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.03641700372099877},{"word":"you","start":659.925,"end":660.16504,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007128238677978516},{"word":"know","start":660.16504,"end":660.66504,"confidence":0.78100586,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.019799288362264633},{"word":"yeah","start":660.805,"end":661.125,"confidence":0.92285156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12485790997743608},{"word":"cool","start":661.125,"end":661.625,"confidence":0.99902344,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.19750678539276123},{"word":"alright","start":662.325,"end":662.72504,"confidence":0.9885254,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2925719916820526},{"word":"perfect","start":662.72504,"end":663.22504,"confidence":0.99902344,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.3981292247772217},{"word":"alright","start":663.765,"end":664.16504,"confidence":0.9975586,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.227608859539032},{"word":"well","start":664.16504,"end":664.325,"confidence":0.9995117,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.21172285079956055},{"word":"i'm","start":664.325,"end":664.565,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.18946540355682373},{"word":"gonna","start":664.565,"end":664.965,"confidence":1.0,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.035559769719839096},{"word":"get","start":664.965,"end":665.205,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.00530695915222168},{"word":"cracking","start":665.205,"end":665.525,"confidence":0.99902344,"punctuated_word":"cracking","sentiment":"neutral","sentiment_score":0.07978807389736176},{"word":"on","start":665.525,"end":665.685,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.12375327199697496},{"word":"this","start":665.685,"end":666.005,"confidence":0.99853516,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.17868226766586304},{"word":"it's","start":666.005,"end":666.325,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.17295853793621063},{"word":"my","start":666.325,"end":666.825,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.18936289846897125},{"word":"project","start":666.965,"end":667.445,"confidence":0.9326172,"punctuated_word":"project","sentiment":"neutral","sentiment_score":0.17494811117649078},{"word":"for","start":667.445,"end":667.60504,"confidence":0.98828125,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.16972991824150083},{"word":"monday","start":667.60504,"end":668.10504,"confidence":0.79345703,"punctuated_word":"Monday.","sentiment":"neutral","sentiment_score":0.208650141954422},{"word":"so","start":668.885,"end":669.365,"confidence":0.8178711,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1679769903421402},{"word":"i","start":669.365,"end":669.525,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.17586004734039307},{"word":"will","start":669.525,"end":670.025,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.17250186204910278},{"word":"start","start":670.16504,"end":670.405,"confidence":1.0,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.15319234132766724},{"word":"listening","start":670.405,"end":670.72504,"confidence":0.96777344,"punctuated_word":"listening","sentiment":"neutral","sentiment_score":0.1781362742185593},{"word":"to","start":670.72504,"end":670.805,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2126077711582184},{"word":"everything","start":670.805,"end":671.205,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.2211884707212448},{"word":"and","start":671.205,"end":671.28503,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.162272647023201},{"word":"going","start":671.28503,"end":671.525,"confidence":0.99902344,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.21080030500888824},{"word":"through","start":671.525,"end":671.685,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.2099594920873642},{"word":"from","start":671.685,"end":671.925,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.15968109667301178},{"word":"there","start":671.925,"end":672.16504,"confidence":1.0,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.13107715547084808},{"word":"okay","start":672.16504,"end":672.66504,"confidence":0.9975586,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.10990235954523088},{"word":"alright","start":674.14996,"end":674.47,"confidence":0.9914551,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.20848619937896729},{"word":"did","start":674.47,"end":674.63,"confidence":0.9970703,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.29782113432884216},{"word":"you","start":674.63,"end":674.79,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.49136096239089966},{"word":"have","start":674.79,"end":674.94995,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4289218485355377},{"word":"any","start":674.94995,"end":675.02997,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.04665598273277283},{"word":"questions","start":675.02997,"end":675.26996,"confidence":0.99902344,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.10767260938882828},{"word":"or","start":675.26996,"end":675.43,"confidence":0.984375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1009407639503479},{"word":"anything","start":675.43,"end":675.75,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.08648814260959625},{"word":"you","start":675.75,"end":675.91,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07658180594444275},{"word":"wanna","start":675.91,"end":676.31,"confidence":0.99902344,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.07969357818365097},{"word":"add","start":676.31,"end":676.55,"confidence":0.8161621,"punctuated_word":"add?","sentiment":"neutral","sentiment_score":0.05075184255838394},{"word":"anything","start":676.55,"end":676.94995,"confidence":1.0,"punctuated_word":"Anything","sentiment":"neutral","sentiment_score":-0.03655827045440674},{"word":"i","start":676.94995,"end":677.02997,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1959858238697052},{"word":"need","start":677.02997,"end":677.35,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.16589121520519257},{"word":"to","start":677.35,"end":677.50995,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2586946189403534},{"word":"know","start":677.50995,"end":677.99,"confidence":0.65405273,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.19091814756393433},{"word":"that's","start":677.99,"end":678.23,"confidence":0.8161621,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.005150824785232544},{"word":"best","start":678.23,"end":678.73,"confidence":0.34136963,"punctuated_word":"best.","sentiment":"neutral","sentiment_score":0.010345764458179474},{"word":"okay","start":679.11,"end":679.61,"confidence":0.9885254,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.013561652973294258},{"word":"alright","start":682.69495,"end":683.1749,"confidence":0.98339844,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02310044877231121},{"word":"perfect","start":683.1749,"end":683.6749,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.45756396651268005},{"word":"i","start":683.7349,"end":684.05493,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11984965205192566},{"word":"will","start":684.05493,"end":684.2949,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.14764970541000366},{"word":"jump","start":684.2949,"end":684.5349,"confidence":1.0,"punctuated_word":"jump","sentiment":"neutral","sentiment_score":0.26070642471313477},{"word":"into","start":684.5349,"end":684.7749,"confidence":0.99902344,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.16325896978378296},{"word":"it","start":684.7749,"end":684.93494,"confidence":0.93066406,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.11144880950450896},{"word":"and","start":684.93494,"end":685.0949,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12671010196208954},{"word":"i","start":685.0949,"end":685.1749,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15946359932422638},{"word":"will","start":685.1749,"end":685.57495,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.160970538854599},{"word":"keep","start":685.57495,"end":685.7349,"confidence":0.87060547,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.22683730721473697},{"word":"give","start":685.81494,"end":685.9749,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.1940876990556717},{"word":"you","start":685.9749,"end":686.13495,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2164369821548462},{"word":"an","start":686.13495,"end":686.2949,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1785571277141571},{"word":"update","start":686.2949,"end":686.7949,"confidence":1.0,"punctuated_word":"update.","sentiment":"neutral","sentiment_score":0.25101202726364136},{"word":"not","start":689.01495,"end":689.1749,"confidence":0.91845703,"punctuated_word":"Not","sentiment":"positive","sentiment_score":0.40959545969963074},{"word":"a","start":689.1749,"end":689.3349,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.28095561265945435},{"word":"problem","start":689.3349,"end":689.8349,"confidence":1.0,"punctuated_word":"problem.","sentiment":"positive","sentiment_score":0.4679248034954071},{"word":"thanks","start":690.05493,"end":690.37494,"confidence":0.9758301,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.5613444447517395},{"word":"rod","start":690.37494,"end":690.69495,"confidence":0.9650879,"punctuated_word":"Rod.","sentiment":"positive","sentiment_score":0.4495133459568024},{"word":"bye","start":690.69495,"end":691.19495,"confidence":0.9753418,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.27786359190940857},{"word":"bye","start":691.57495,"end":692.07495,"confidence":0.99365234,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.1214822232723236}],"paragraphs":{"transcript":"\nHi, Rod. Larissa from Oakview Financial. How are you going? Yeah. Good.\n\nThank you. I was just giving you a call. Veronica raised your file with me. I apologize that it's taking me a little bit to get through to you. I have unfortunately been very unwell and off work.\n\nBut I was just giving you a call to have a a chat with you if you had time. I know I've called you out of the blue. Cool. Alright. Before I jump into it, I need to let you know our calls are recorded.\n\nAnd if I could just get you confirmed security, will you mind your full name and address? Perfect. Alright. Amazing. So what I wanna do is I want to, I guess, take you through everything, and then you can 100% fill me in on anything that you feel as though I'm missing.\n\nSo that way I can go away, and I can obviously do a little bit further investigation. I've had a look through your file already to ascertain what happened, what's happening, where everything's at. And I hope that I'm able to, I guess, lay it out as easily and simply as possible for you. So in February of this year, Veronica provided advice to you, and that advice revolved around the consolidation of your superannuation funds where Brita, HESTA, AustralianSuper would all be consolidated into Netwealth. And the cancellation of your HESTA insurance would occur.\n\nNow on a phone call with one of my colleagues on the twenty third of sorry. On the sixteenth of the second, it was discussed that we either need the documents signed or an opt in completed for your HESTA fund because you were, at that point, a little bit tossing and turning as to what you wanted to do. The advice was to cancel HESTA because it was a thousand dollars a month. It was a three month wait. The premiums on that on that policy weren't putting you in a better position for your long term growth, which is what you wanted to focus on.\n\nAnd so the recommendation from Veronica was to cancel Hester. Hester was going to lapse because the account under the legislation had not been active, and therefore, the the HESTA would be forced by legislative needs to actually close that insurance policy to save premiums. It's part of legislation that came into place in 2019 called protect your super legislation. Now the phone call with Caden was essentially and it's one of the phone calls I have listened to so far. I haven't gone and listened to every phone call between February and now yet.\n\nI didn't want you waiting that long. Yes. Mhmm. Mhmm. Yep.\n\nYep. And that that was sometime in February. K. Yeah. On this yes.\n\nYeah. March 16 your shoulder of operation as Cool. Alright. Well, that's it. So it's somewhere between basically February and the March 16.\n\nI can go and review all of those recordings. That's fine, and I'm happy to do that to ascertain what if you could if you gave an instruction to say, no. I actually wanna keep that policy, then, obviously, my team hadn't hasn't followed on that request. Mhmm. K.\n\nOkay. Okay. Because what what's happened is, essentially, the insurance with Hester, because of the legislation, lapsed. I believe it was the February 23. I walked away from my computer.\n\nI like pacing when I'm talking. It's the February 23 that that lapsed, which when you sign in on the sixteenth and the twenty third, it's not a lot of time. But, obviously, if the phone if the conversations happen between sixteenth and the twenty third and you said you wanna keep it, then that's obviously an issue on our end. So what I wanna do is I wanna go through and I wanna have a complete look into where everything's at. I have had a look already, and I can see that the application for insurance happened on the damn it.\n\nI can't remember the date. It happened in in late March, early April. The application occurred. And from that application, like, to go ahead with the new life and TPD insurance from that application, everything kind of got paused because the the the surgery and everything else. So what I wanna do is I wanna go through and I wanna dig a little deeper.\n\nI wanna listen to the call recordings, make sure that, obviously, everything that's is file noted is what has been discussed with you and that there's no no nothing missing from your file or anything like that. Don't be wrong. My team are pretty good at doing file notes, but I wanna make sure that there's nothing that's been misinterpreted. So I'm gonna listen to the calls. So it's gonna take me a couple of yes.\n\nOkay. Yeah. No. That's okay. So I will because, basically, in our in our phone system, I can basically look up your mobile number, and I know you haven't changed your mobile number and ask you, has anyone called you on another mobile number, or have you ever called us from another phone?\n\nYeah. Cool. Realistically, any calls that come in auto logs your account anyway. So what I'll do is I'm basically gonna go into the phone system, and I will sit there and listen to every single phone call. So it's gonna take me a little bit to get to because it sounds riveting to listen to phone calls, but I'm gonna sit down and listen to them.\n\nAs I said, I've only just returned today. I've legitimately been bedridden for a whole week. Me and my bed are best friends now, or maybe it's my worst enemy. I'm not entirely sure. So what I wanna do is sit down and listen to all of those phone calls, make sure that I have a clear understanding as to exactly the to exactly the timeline that's happened day to day, and then provide that timeline to you.\n\nSo that way you have it in writing as well. So I'm I I will follow-up with a phone call, but I will also put it in writing so that way you have a time. What I wanna ask is, I guess, I'm more than happy to open a complaint because that's essentially what we're opening is a complaint. Yeah. Yeah.\n\nOkay. Yeah. Okay. Have the doctors indicated that you'll be able to return soonish? Or yeah.\n\nYeah. So I've been given medical clearance to return to work. Yeah. It paid off work for a while. Good.\n\nI was gonna ask whether you were continuing with physio. Good. Okay. Alright. Well, are you okay to bear with me for, say, a week or two so I can have a look at everything and I can come back to you?\n\nOkay. Are you do you correspond via emails, phone calls, text messages? What's your preference? Yep. That's okay.\n\nCool. I just I just, like, if if it's gonna take me a little bit longer or anything like that, I just I so so I can give you updates and just, like, let you know. Yeah. Cool. Alright.\n\nPerfect. Alright. Well, I'm gonna get cracking on this. It's my project for Monday. So I will start listening to everything and going through from there.\n\nOkay? Alright. Did you have any questions or anything you wanna add? Anything I need to know? That's best.\n\nOkay. Alright. Perfect. I will jump into it, and I will keep give you an update. Not a problem.\n\nThanks, Rod. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Rod.","start":2.3999999,"end":3.12,"sentiment":"neutral","sentiment_score":0.21007678657770157},{"text":"Larissa from Oakview Financial.","start":3.12,"end":4.48,"sentiment":"neutral","sentiment_score":0.22046231105923653},{"text":"How are you going?","start":4.48,"end":5.38,"sentiment":"neutral","sentiment_score":0.2680830806493759},{"text":"Yeah.","start":7.7599998,"end":8.24,"sentiment":"neutral","sentiment_score":0.2915339469909668},{"text":"Good.","start":8.24,"end":8.74,"sentiment":"positive","sentiment_score":0.6065093278884888}],"sentiment":"neutral","sentiment_score":0.27269820123910904,"num_words":12,"start":2.3999999,"end":8.74},{"sentences":[{"text":"Thank you.","start":8.8,"end":9.54,"sentiment":"positive","sentiment_score":0.6581977903842926},{"text":"I was just giving you a call.","start":10.48,"end":12.0,"sentiment":"neutral","sentiment_score":0.1433988000665392},{"text":"Veronica raised your file with me.","start":12.0,"end":14.605,"sentiment":"neutral","sentiment_score":0.0256601149837176},{"text":"I apologize that it's taking me a little bit to get through to you.","start":14.605,"end":17.404999,"sentiment":"neutral","sentiment_score":-0.20987708919814654},{"text":"I have unfortunately been very unwell and off work.","start":17.404999,"end":20.465,"sentiment":"negative","sentiment_score":-0.5479488405916426}],"sentiment":"neutral","sentiment_score":-0.14199134060426763,"num_words":38,"start":8.8,"end":20.465},{"sentences":[{"text":"But I was just giving you a call to have a a chat with you if you had time.","start":21.325,"end":25.325,"sentiment":"neutral","sentiment_score":-0.011857022580347563},{"text":"I know I've called you out of the blue.","start":25.325,"end":26.865,"sentiment":"neutral","sentiment_score":-0.11236259837945302},{"text":"Cool.","start":27.99,"end":28.31,"sentiment":"neutral","sentiment_score":0.2566985785961151},{"text":"Alright.","start":28.31,"end":28.81,"sentiment":"neutral","sentiment_score":0.2312262058258057},{"text":"Before I jump into it, I need to let you know our calls are recorded.","start":30.31,"end":32.55,"sentiment":"neutral","sentiment_score":0.04906112477183342}],"sentiment":"neutral","sentiment_score":-0.00028233685427241854,"num_words":45,"start":21.325,"end":32.55},{"sentences":[{"text":"And if I could just get you confirmed security, will you mind your full name and address?","start":32.55,"end":35.45,"sentiment":"neutral","sentiment_score":0.062009347931427115},{"text":"Perfect.","start":45.845,"end":46.345,"sentiment":"positive","sentiment_score":0.5440545082092285},{"text":"Alright.","start":46.645,"end":46.965,"sentiment":"positive","sentiment_score":0.47237083315849304},{"text":"Amazing.","start":46.965,"end":47.465,"sentiment":"positive","sentiment_score":0.5942748785018921},{"text":"So what I wanna do is I want to, I guess, take you through everything, and then you can 100% fill me in on anything that you feel as though I'm missing.","start":48.085,"end":57.7,"sentiment":"neutral","sentiment_score":0.16149314399808645}],"sentiment":"neutral","sentiment_score":0.15062768735851234,"num_words":52,"start":32.55,"end":57.7},{"sentences":[{"text":"So that way I can go away, and I can obviously do a little bit further investigation.","start":58.72,"end":62.82,"sentiment":"neutral","sentiment_score":-0.02547408574644257},{"text":"I've had a look through your file already to ascertain what happened, what's happening, where everything's at.","start":62.96,"end":68.685,"sentiment":"neutral","sentiment_score":0.02246619717163198},{"text":"And I hope that I'm able to, I guess, lay it out as easily and simply as possible for you.","start":69.085,"end":75.104996,"sentiment":"neutral","sentiment_score":0.2405925713479519},{"text":"So in February of this year, Veronica provided advice to you, and that advice revolved around the consolidation of your superannuation funds where Brita, HESTA, AustralianSuper would all be consolidated into Netwealth.","start":76.284996,"end":96.57,"sentiment":"neutral","sentiment_score":0.02395135173719609},{"text":"And the cancellation of your HESTA insurance would occur.","start":98.575005,"end":102.995,"sentiment":"neutral","sentiment_score":-0.20884045875734752}],"sentiment":"neutral","sentiment_score":0.03839575208380426,"num_words":95,"start":58.72,"end":102.995},{"sentences":[{"text":"Now on a phone call with one of my colleagues on the twenty third of sorry.","start":104.735,"end":112.079994,"sentiment":"neutral","sentiment_score":-0.037636107532307506},{"text":"On the sixteenth of the second, it was discussed that we either need the documents signed or an opt in completed for your HESTA fund because you were, at that point, a little bit tossing and turning as to what you wanted to do.","start":112.079994,"end":131.155,"sentiment":"neutral","sentiment_score":-0.08450974689119241},{"text":"The advice was to cancel HESTA because it was a thousand dollars a month.","start":131.695,"end":134.895,"sentiment":"neutral","sentiment_score":-0.17276661204440252},{"text":"It was a three month wait.","start":134.895,"end":136.35501,"sentiment":"neutral","sentiment_score":-0.21405192712942758},{"text":"The premiums on that on that policy weren't putting you in a better position for your long term growth, which is what you wanted to focus on.","start":136.495,"end":144.0,"sentiment":"neutral","sentiment_score":-0.23689069543723706}],"sentiment":"neutral","sentiment_score":-0.13476354665357934,"num_words":107,"start":104.735,"end":144.0},{"sentences":[{"text":"And so the recommendation from Veronica was to cancel Hester.","start":145.34,"end":148.32,"sentiment":"neutral","sentiment_score":-0.07945824600756168},{"text":"Hester was going to lapse because the account under the legislation had not been active, and therefore, the the HESTA would be forced by legislative needs to actually close that insurance policy to save premiums.","start":148.86,"end":163.045,"sentiment":"negative","sentiment_score":-0.3485123178788594},{"text":"It's part of legislation that came into place in 2019 called protect your super legislation.","start":163.42499,"end":168.08499,"sentiment":"neutral","sentiment_score":0.065849852313598},{"text":"Now the phone call with Caden was essentially and it's one of the phone calls I have listened to so far.","start":169.56,"end":175.8,"sentiment":"neutral","sentiment_score":-0.013992400839924812},{"text":"I haven't gone and listened to every phone call between February and now yet.","start":175.8,"end":179.82,"sentiment":"neutral","sentiment_score":-0.0767387824931315}],"sentiment":"neutral","sentiment_score":-0.14076788603867355,"num_words":95,"start":145.34,"end":179.82},{"sentences":[{"text":"I didn't want you waiting that long.","start":180.28,"end":181.98,"sentiment":"neutral","sentiment_score":-0.16958252234118326},{"text":"Yes.","start":183.495,"end":183.995,"sentiment":"neutral","sentiment_score":-0.045088350772857666},{"text":"Mhmm.","start":186.53499,"end":187.03499,"sentiment":"neutral","sentiment_score":-0.0803079754114151},{"text":"Mhmm.","start":193.33499,"end":193.83499,"sentiment":"neutral","sentiment_score":-0.10478684306144714},{"text":"Yep.","start":203.68,"end":204.18,"sentiment":"neutral","sentiment_score":-0.08214884251356125}],"sentiment":"neutral","sentiment_score":-0.1363099698315967,"num_words":11,"start":180.28,"end":204.18},{"sentences":[{"text":"Yep.","start":222.75,"end":223.25,"sentiment":"neutral","sentiment_score":-0.31715327501296997},{"text":"And that that was sometime in February.","start":230.11,"end":232.04999,"sentiment":"neutral","sentiment_score":-0.13781222913946425},{"text":"K.","start":239.815,"end":239.895,"sentiment":"neutral","sentiment_score":-0.057616379112005234},{"text":"Yeah.","start":239.895,"end":240.215,"sentiment":"neutral","sentiment_score":-0.022763263434171677},{"text":"On this yes.","start":240.215,"end":243.415,"sentiment":"neutral","sentiment_score":-0.019884925956527393}],"sentiment":"neutral","sentiment_score":-0.10937486918499836,"num_words":13,"start":222.75,"end":243.415},{"sentences":[{"text":"Yeah.","start":243.415,"end":243.735,"sentiment":"neutral","sentiment_score":-0.0005421107634902},{"text":"March 16 your shoulder of operation as Cool.","start":243.735,"end":248.32,"sentiment":"neutral","sentiment_score":0.05786533444188535},{"text":"Alright.","start":248.94,"end":249.26001,"sentiment":"neutral","sentiment_score":0.2551345229148865},{"text":"Well, that's it.","start":249.26001,"end":249.90001,"sentiment":"neutral","sentiment_score":0.11573052654663722},{"text":"So it's somewhere between basically February and the March 16.","start":249.90001,"end":252.46,"sentiment":"neutral","sentiment_score":0.030313395895063877}],"sentiment":"neutral","sentiment_score":0.05947133157726215,"num_words":23,"start":243.415,"end":252.46},{"sentences":[{"text":"I can go and review all of those recordings.","start":252.46,"end":254.14,"sentiment":"neutral","sentiment_score":0.12711434976922142},{"text":"That's fine, and I'm happy to do that to ascertain what if you could if you gave an instruction to say, no.","start":254.14,"end":261.26,"sentiment":"neutral","sentiment_score":0.20544026453386655},{"text":"I actually wanna keep that policy, then, obviously, my team hadn't hasn't followed on that request.","start":261.26,"end":269.69498,"sentiment":"neutral","sentiment_score":-0.1611844291910529},{"text":"Mhmm.","start":275.19498,"end":275.69498,"sentiment":"neutral","sentiment_score":-0.07228712737560272},{"text":"K.","start":282.8,"end":283.3,"sentiment":"neutral","sentiment_score":-0.14943218231201172}],"sentiment":"neutral","sentiment_score":0.05842948552905297,"num_words":49,"start":252.46,"end":283.3},{"sentences":[{"text":"Okay.","start":299.13498,"end":299.63498,"sentiment":"neutral","sentiment_score":-0.03936700150370598},{"text":"Okay.","start":299.935,"end":300.435,"sentiment":"neutral","sentiment_score":-0.05217349156737328},{"text":"Because what what's happened is, essentially, the insurance with Hester, because of the legislation, lapsed.","start":301.13498,"end":309.77,"sentiment":"neutral","sentiment_score":-0.19817124009132386},{"text":"I believe it was the February 23.","start":312.71,"end":315.61,"sentiment":"neutral","sentiment_score":-0.1420614155275481},{"text":"I walked away from my computer.","start":315.99,"end":317.19,"sentiment":"neutral","sentiment_score":-0.2022477462887764}],"sentiment":"neutral","sentiment_score":-0.17573418269554775,"num_words":30,"start":299.13498,"end":317.19},{"sentences":[{"text":"I like pacing when I'm talking.","start":317.19,"end":318.465,"sentiment":"neutral","sentiment_score":-0.08540478721261024},{"text":"It's the February 23 that that lapsed, which when you sign in on the sixteenth and the twenty third, it's not a lot of time.","start":319.505,"end":329.425,"sentiment":"neutral","sentiment_score":-0.18794093132019044},{"text":"But, obviously, if the phone if the conversations happen between sixteenth and the twenty third and you said you wanna keep it, then that's obviously an issue on our end.","start":329.425,"end":336.76,"sentiment":"neutral","sentiment_score":-0.28906983584165574},{"text":"So what I wanna do is I wanna go through and I wanna have a complete look into where everything's at.","start":338.90002,"end":345.24002,"sentiment":"neutral","sentiment_score":0.009780930621283395},{"text":"I have had a look already, and I can see that the application for insurance happened on the damn it.","start":345.54,"end":356.76498,"sentiment":"neutral","sentiment_score":-0.07308995202183724}],"sentiment":"neutral","sentiment_score":-0.14842594685215577,"num_words":102,"start":317.19,"end":356.76498},{"sentences":[{"text":"I can't remember the date.","start":356.76498,"end":357.725,"sentiment":"neutral","sentiment_score":-0.15082360804080963},{"text":"It happened in in late March, early April.","start":357.725,"end":361.26498,"sentiment":"neutral","sentiment_score":-0.08670195285230875},{"text":"The application occurred.","start":362.06998,"end":363.28998,"sentiment":"neutral","sentiment_score":-0.12695983052253723},{"text":"And from that application, like, to go ahead with the new life and TPD insurance from that application, everything kind of got paused because the the the surgery and everything else.","start":363.43,"end":378.895,"sentiment":"neutral","sentiment_score":-0.19237897665269912},{"text":"So what I wanna do is I wanna go through and I wanna dig a little deeper.","start":379.355,"end":384.635,"sentiment":"neutral","sentiment_score":-0.02393295440603705}],"sentiment":"neutral","sentiment_score":-0.1281128383707255,"num_words":64,"start":356.76498,"end":384.635},{"sentences":[{"text":"I wanna listen to the call recordings, make sure that, obviously, everything that's is file noted is what has been discussed with you and that there's no no nothing missing from your file or anything like that.","start":384.635,"end":398.17,"sentiment":"neutral","sentiment_score":0.08973304373589722},{"text":"Don't be wrong.","start":398.31003,"end":398.87003,"sentiment":"neutral","sentiment_score":-0.027200035750865936},{"text":"My team are pretty good at doing file notes, but I wanna make sure that there's nothing that's been misinterpreted.","start":398.87003,"end":404.65002,"sentiment":"neutral","sentiment_score":0.11399457342922688},{"text":"So I'm gonna listen to the calls.","start":404.95,"end":406.565,"sentiment":"neutral","sentiment_score":0.16278018057346344},{"text":"So it's gonna take me a couple of yes.","start":407.02502,"end":409.36502,"sentiment":"neutral","sentiment_score":-0.025606525027089648}],"sentiment":"neutral","sentiment_score":0.08457126997803387,"num_words":76,"start":384.635,"end":409.36502},{"sentences":[{"text":"Okay.","start":423.68,"end":424.18,"sentiment":"neutral","sentiment_score":-0.09118425101041794},{"text":"Yeah.","start":430.095,"end":430.595,"sentiment":"neutral","sentiment_score":-0.034088313579559326},{"text":"No.","start":433.45502,"end":433.695,"sentiment":"neutral","sentiment_score":-0.14085441827774048},{"text":"That's okay.","start":433.695,"end":434.435,"sentiment":"neutral","sentiment_score":-0.06089903227984905},{"text":"So I will because, basically, in our in our phone system, I can basically look up your mobile number, and I know you haven't changed your mobile number and ask you, has anyone called you on another mobile number, or have you ever called us from another phone?","start":434.575,"end":447.0,"sentiment":"neutral","sentiment_score":-0.03128219271699587}],"sentiment":"neutral","sentiment_score":-0.035650382978173925,"num_words":53,"start":423.68,"end":447.0},{"sentences":[{"text":"Yeah.","start":449.14,"end":449.62,"sentiment":"neutral","sentiment_score":0.08581380546092987},{"text":"Cool.","start":449.62,"end":450.12,"sentiment":"neutral","sentiment_score":0.23523971438407895},{"text":"Realistically, any calls that come in auto logs your account anyway.","start":450.82,"end":453.86,"sentiment":"neutral","sentiment_score":0.07028379088098352},{"text":"So what I'll do is I'm basically gonna go into the phone system, and I will sit there and listen to every single phone call.","start":453.86,"end":458.765,"sentiment":"neutral","sentiment_score":0.12891446754336358},{"text":"So it's gonna take me a little bit to get to because it sounds riveting to listen to phone calls, but I'm gonna sit down and listen to them.","start":458.765,"end":467.405,"sentiment":"neutral","sentiment_score":0.09980287801088958}],"sentiment":"neutral","sentiment_score":0.10763164731993605,"num_words":67,"start":449.14,"end":467.405},{"sentences":[{"text":"As I said, I've only just returned today.","start":467.405,"end":469.245,"sentiment":"neutral","sentiment_score":-0.08024991815909743},{"text":"I've legitimately been bedridden for a whole week.","start":469.245,"end":471.77,"sentiment":"neutral","sentiment_score":-0.2465154565870762},{"text":"Me and my bed are best friends now, or maybe it's my worst enemy.","start":473.27,"end":476.38998,"sentiment":"neutral","sentiment_score":-0.3092283585241863},{"text":"I'm not entirely sure.","start":476.38998,"end":477.61,"sentiment":"neutral","sentiment_score":-0.2779577299952507},{"text":"So what I wanna do is sit down and listen to all of those phone calls, make sure that I have a clear understanding as to exactly the to exactly the timeline that's happened day to day, and then provide that timeline to you.","start":479.59,"end":490.04498,"sentiment":"neutral","sentiment_score":0.12055262364447117}],"sentiment":"neutral","sentiment_score":-0.0352671217555419,"num_words":78,"start":467.405,"end":490.04498},{"sentences":[{"text":"So that way you have it in writing as well.","start":490.04498,"end":492.20502,"sentiment":"positive","sentiment_score":0.35263909101486207},{"text":"So I'm I I will follow-up with a phone call, but I will also put it in writing so that way you have a time.","start":492.20502,"end":497.185,"sentiment":"neutral","sentiment_score":0.22314618468284608},{"text":"What I wanna ask is, I guess, I'm more than happy to open a complaint because that's essentially what we're opening is a complaint.","start":499.7,"end":507.56,"sentiment":"neutral","sentiment_score":0.08038648062696059},{"text":"Yeah.","start":510.35498,"end":510.85498,"sentiment":"neutral","sentiment_score":-0.03293660283088684},{"text":"Yeah.","start":522.05,"end":522.55,"sentiment":"neutral","sentiment_score":-0.09027814865112305}],"sentiment":"neutral","sentiment_score":0.1788705952587675,"num_words":61,"start":490.04498,"end":522.55},{"sentences":[{"text":"Okay.","start":531.49,"end":531.99,"sentiment":"neutral","sentiment_score":-0.15793144702911377},{"text":"Yeah.","start":538.545,"end":539.045,"sentiment":"neutral","sentiment_score":-0.09730923920869829},{"text":"Okay.","start":548.8,"end":549.3,"sentiment":"neutral","sentiment_score":-0.09679695218801498},{"text":"Have the doctors indicated that you'll be able to return soonish?","start":553.68,"end":556.9,"sentiment":"neutral","sentiment_score":-0.07905825532295487},{"text":"Or yeah.","start":557.04,"end":566.03503,"sentiment":"neutral","sentiment_score":-0.2185252420604229}],"sentiment":"neutral","sentiment_score":-0.10367055819369853,"num_words":16,"start":531.49,"end":566.03503},{"sentences":[{"text":"Yeah.","start":583.935,"end":584.435,"sentiment":"neutral","sentiment_score":-0.044775933027267456},{"text":"So I've been given medical clearance to return to work.","start":586.575,"end":589.15497,"sentiment":"neutral","sentiment_score":0.036384053993970156},{"text":"Yeah.","start":608.765,"end":609.245,"sentiment":"neutral","sentiment_score":-0.05162933096289635},{"text":"It paid off work for a while.","start":609.245,"end":611.195,"sentiment":"neutral","sentiment_score":-0.029253664825643812},{"text":"Good.","start":620.54,"end":620.69995,"sentiment":"positive","sentiment_score":0.349370539188385}],"sentiment":"neutral","sentiment_score":0.020601508067920805,"num_words":20,"start":583.935,"end":620.69995},{"sentences":[{"text":"I was gonna ask whether you were continuing with physio.","start":620.69995,"end":622.88,"sentiment":"neutral","sentiment_score":0.07339732740074396},{"text":"Good.","start":627.18,"end":627.68,"sentiment":"neutral","sentiment_score":0.21188391745090485},{"text":"Okay.","start":628.06,"end":628.56,"sentiment":"neutral","sentiment_score":0.1236765831708908},{"text":"Alright.","start":628.77997,"end":629.25995,"sentiment":"neutral","sentiment_score":0.12071382999420166},{"text":"Well, are you okay to bear with me for, say, a week or two so I can have a look at everything and I can come back to you?","start":629.25995,"end":635.79504,"sentiment":"neutral","sentiment_score":0.0514586026427047}],"sentiment":"neutral","sentiment_score":0.06387016860147317,"num_words":42,"start":620.69995,"end":635.79504},{"sentences":[{"text":"Okay.","start":636.495,"end":636.995,"sentiment":"neutral","sentiment_score":0.049501389265060425},{"text":"Are you do you correspond via emails, phone calls, text messages?","start":638.09503,"end":642.655,"sentiment":"neutral","sentiment_score":0.03859477811916308},{"text":"What's your preference?","start":642.655,"end":643.635,"sentiment":"neutral","sentiment_score":0.0317969291160504},{"text":"Yep.","start":651.79,"end":652.26996,"sentiment":"neutral","sentiment_score":0.04133090376853943},{"text":"That's okay.","start":652.26996,"end":652.82996,"sentiment":"neutral","sentiment_score":0.10071532428264618}],"sentiment":"neutral","sentiment_score":0.04512201601432429,"num_words":18,"start":636.495,"end":652.82996},{"sentences":[{"text":"Cool.","start":652.82996,"end":653.06995,"sentiment":"neutral","sentiment_score":0.1435016542673111},{"text":"I just I just, like, if if it's gonna take me a little bit longer or anything like that, I just I so so I can give you updates and just, like, let you know.","start":653.06995,"end":660.66504,"sentiment":"neutral","sentiment_score":-0.04169749543070793},{"text":"Yeah.","start":660.805,"end":661.125,"sentiment":"neutral","sentiment_score":0.12485790997743608},{"text":"Cool.","start":661.125,"end":661.625,"sentiment":"neutral","sentiment_score":0.19750678539276123},{"text":"Alright.","start":662.325,"end":662.72504,"sentiment":"neutral","sentiment_score":0.2925719916820526}],"sentiment":"neutral","sentiment_score":-0.017973692275774784,"num_words":39,"start":652.82996,"end":662.72504},{"sentences":[{"text":"Perfect.","start":662.72504,"end":663.22504,"sentiment":"positive","sentiment_score":0.3981292247772217},{"text":"Alright.","start":663.765,"end":664.16504,"sentiment":"neutral","sentiment_score":0.227608859539032},{"text":"Well, I'm gonna get cracking on this.","start":664.16504,"end":666.005,"sentiment":"neutral","sentiment_score":0.11775408525552068},{"text":"It's my project for Monday.","start":666.005,"end":668.10504,"sentiment":"neutral","sentiment_score":0.1831299215555191},{"text":"So I will start listening to everything and going through from there.","start":668.885,"end":672.16504,"sentiment":"neutral","sentiment_score":0.17960453778505325}],"sentiment":"neutral","sentiment_score":0.17388156701165897,"num_words":26,"start":662.72504,"end":672.16504},{"sentences":[{"text":"Okay?","start":672.16504,"end":672.66504,"sentiment":"neutral","sentiment_score":0.10990235954523088},{"text":"Alright.","start":674.14996,"end":674.47,"sentiment":"neutral","sentiment_score":0.20848619937896729},{"text":"Did you have any questions or anything you wanna add?","start":674.47,"end":676.55,"sentiment":"neutral","sentiment_score":0.17668886706233025},{"text":"Anything I need to know?","start":676.55,"end":677.99,"sentiment":"neutral","sentiment_score":-0.16960961520671844},{"text":"That's best.","start":677.99,"end":678.73,"sentiment":"neutral","sentiment_score":0.002597469836473465}],"sentiment":"neutral","sentiment_score":0.0653907417466766,"num_words":19,"start":672.16504,"end":678.73},{"sentences":[{"text":"Okay.","start":679.11,"end":679.61,"sentiment":"neutral","sentiment_score":-0.013561652973294258},{"text":"Alright.","start":682.69495,"end":683.1749,"sentiment":"neutral","sentiment_score":0.02310044877231121},{"text":"Perfect.","start":683.1749,"end":683.6749,"sentiment":"positive","sentiment_score":0.45756396651268005},{"text":"I will jump into it, and I will keep give you an update.","start":683.7349,"end":686.7949,"sentiment":"neutral","sentiment_score":0.17822991884671724},{"text":"Not a problem.","start":689.01495,"end":689.8349,"sentiment":"positive","sentiment_score":0.38615862528483075}],"sentiment":"neutral","sentiment_score":0.20750355700913228,"num_words":19,"start":679.11,"end":689.8349},{"sentences":[{"text":"Thanks, Rod.","start":690.05493,"end":690.69495,"sentiment":"positive","sentiment_score":0.5054288953542709},{"text":"Bye.","start":690.69495,"end":691.19495,"sentiment":"neutral","sentiment_score":0.27786359190940857},{"text":"Bye.","start":691.57495,"end":692.07495,"sentiment":"neutral","sentiment_score":-0.1214822232723236}],"sentiment":"neutral","sentiment_score":0.2918097898364067,"num_words":4,"start":690.05493,"end":692.07495}]}}]},{"alternatives":[{"transcript":"Hello. Rob speaking. Not too bad. Yourself? Yep. Yep. Yep. Yep. Yep. Yep. Yep. You're right right now. Yep. Rob Lucy Flynn. Seventy to the third nineteen sixty nine. 55 Forbes Road, Cowanba, Queensland. Yep. Mhmm. Yep. Yep. Mhmm. Yep. Yep. Yep. Yep. Yep. Right. Right. Mhmm. Mhmm. Yep. But somewhere in February late in February, there would have been another telephone call because I knew about my shoulder getting operated on. Now and I said, well, we're they didn't know whether I was gonna be back at work in three months or longer. So, initially, I said, yeah. Okay. We'll get rid of it, and we hadn't done any signing or anything. And I said, well, maybe we better hang on to the HESTA Because if I go over three months, I'll at least get something out of Hester for paying all the premiums, and I'll get otherwise, I'm just gonna get nothing. So I don't know what happened with that that recording. But I'm sure it was because I got my shoulder operated on or if not early March somewhere there because I got my shoulder operated on on the March 16. Yep. Mhmm. Yep. And I know they said they would get on to Hester. I don't know who it was now. And notify them that, you know, that I may end up having a claim, you know, in time, like because I'll be having the shoulder up in on the March 16. So I don't know whatever happened with that. But yeah. So that's what I was just thinking. Okay. Well but yeah. So Yep. Mhmm. Right. Yep. Mhmm. Yep. Yep. Yep. Yep. Yep. I know this one I rang up, and I said, I think I've gotta be doing a signature. And now I'm I'm pretty sure it was after I got my shoulder done. And I can't remember who I was talking to, and they said, no. By the look of it, you don't need to do any signatures. So I can't remember, but I didn't know whether that was towards the HESTA thing or anything else. So but yeah. But anyway yep. Not that I know of. Yep. Right. Yep. Yep. Yep. Yep. Yep. Yep. Mhmm. Yep. Brighter. Yep. Brighter. Yep. Yep. Well, we don't know we don't know yet. So go through the telephone calls first, and we'll just see what happens. And but, you know, like, I've been asking for trying to find an insurance that doesn't cover me for horses, but just, like, this shoulder and stuff like that. It's probably been twelve months. And then I got told the the other day that we had to have that sorted out, had to have all the supers together to have the insurance. So I haven't bothered going looking outside of the supers at, you know, just me in general. I just thought, well, okay. We'll we'll do it through superannuations. But yeah. So because I'm I'm gonna end up being four months off. So I'm still having one back to work yet. So but yeah. So I thought I will yeah. So oh, well, he's sorta giving me a clearance, but I really don't have an I I don't have to go back and see him, but I just don't have enough strength in the arm and that yet. I don't have to go back and see the surgeon, but I don't have enough strength in the arm. And I I know it's not moving in one way as good as it as it could as it should. So it's my decision to to do it because I you know, if something goes wrong, I'm gonna be just as worse off. So well, with my job. So so yeah. Yeah. Yeah. Because the surgeon said, like, you know, it's up to you governing yourself. And I said, well, I don't think I'm right yet, you know, strength wise and all that. So yeah. So I'm not I I was trying to get back sort of by the middle of this month if I think I can, but then that's four months. So it's still a long time. So but yeah. Yeah. So that's what that's what I'm planning on at the moment. Trying. Trying with the exercises and physio and everything. So yeah. Yeah. I'm doing physio. Yep. Yeah. Yeah. Yep. Yep. Alright. No worries. Listen. Probably, you know, like, I guess, it's gonna be a quick chat probably at the moment. Probably just try giving me a call. Don't know. Yeah. Just give me a call. Yep. Yep. No worries. Alright then. Good on you. No. Nothing much at the moment. No. Nothing much at the moment. So alright. Okay then. Alright then. Thank you. Alright. Bye now.","confidence":0.9921875,"words":[{"word":"hello","start":0.48,"end":0.96,"confidence":0.8359375,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.05441175401210785},{"word":"rob","start":0.96,"end":1.28,"confidence":0.91845703,"punctuated_word":"Rob","sentiment":"neutral","sentiment_score":0.0568302683532238},{"word":"speaking","start":1.28,"end":1.78,"confidence":0.99609375,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.046320538967847824},{"word":"not","start":5.8399997,"end":6.08,"confidence":0.8857422,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.26476341485977173},{"word":"too","start":6.08,"end":6.3199997,"confidence":0.99902344,"punctuated_word":"too","sentiment":"neutral","sentiment_score":0.12868699431419373},{"word":"bad","start":6.3199997,"end":6.72,"confidence":0.9941406,"punctuated_word":"bad.","sentiment":"neutral","sentiment_score":0.16285917162895203},{"word":"yourself","start":6.72,"end":7.22,"confidence":0.9970703,"punctuated_word":"Yourself?","sentiment":"neutral","sentiment_score":0.12876901030540466},{"word":"yep","start":15.385,"end":15.885,"confidence":0.7873535,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.21042823791503903},{"word":"yep","start":20.265,"end":20.765,"confidence":0.9904785,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.10281764715909958},{"word":"yep","start":20.904999,"end":21.404999,"confidence":0.9904785,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.05485305935144424},{"word":"yep","start":26.425,"end":26.824999,"confidence":0.9970703,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01846669800579548},{"word":"yep","start":26.824999,"end":27.224998,"confidence":0.9980469,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03180374950170517},{"word":"yep","start":27.224998,"end":27.724998,"confidence":0.99609375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08664396405220032},{"word":"yep","start":28.025,"end":28.105,"confidence":0.9536133,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.16485664248466492},{"word":"you're","start":28.105,"end":28.425,"confidence":0.9067383,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.23028767108917236},{"word":"right","start":28.425,"end":28.665,"confidence":0.8154297,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.21469777822494507},{"word":"right","start":28.665,"end":28.904999,"confidence":0.67822266,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.1937398612499237},{"word":"now","start":28.904999,"end":29.404999,"confidence":0.99316406,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.17394626140594482},{"word":"yep","start":36.23,"end":36.63,"confidence":0.99902344,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01789468340575695},{"word":"rob","start":36.63,"end":36.95,"confidence":0.71240234,"punctuated_word":"Rob","sentiment":"neutral","sentiment_score":0.013884801417589188},{"word":"lucy","start":36.95,"end":37.35,"confidence":0.2220459,"punctuated_word":"Lucy","sentiment":"neutral","sentiment_score":0.016056159511208534},{"word":"flynn","start":37.35,"end":37.85,"confidence":0.7722168,"punctuated_word":"Flynn.","sentiment":"neutral","sentiment_score":0.01699882745742798},{"word":"seventy","start":38.87,"end":39.35,"confidence":0.7636719,"punctuated_word":"Seventy","sentiment":"neutral","sentiment_score":0.020173560827970505},{"word":"to","start":39.35,"end":39.59,"confidence":0.6064453,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01431112177670002},{"word":"the","start":39.59,"end":39.67,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015054839663207533},{"word":"third","start":39.67,"end":39.989998,"confidence":0.9951172,"punctuated_word":"third","sentiment":"neutral","sentiment_score":0.017034955322742462},{"word":"nineteen","start":39.989998,"end":40.47,"confidence":0.88134766,"punctuated_word":"nineteen","sentiment":"neutral","sentiment_score":0.021466340869665142},{"word":"sixty","start":40.47,"end":40.87,"confidence":0.9428711,"punctuated_word":"sixty","sentiment":"neutral","sentiment_score":0.02286160364747047},{"word":"nine","start":40.87,"end":41.27,"confidence":0.8444824,"punctuated_word":"nine.","sentiment":"neutral","sentiment_score":0.013215407729148865},{"word":"55","start":41.27,"end":42.07,"confidence":0.99072266,"punctuated_word":"55","sentiment":"neutral","sentiment_score":0.016180003061890602},{"word":"forbes","start":42.07,"end":42.47,"confidence":0.96777344,"punctuated_word":"Forbes","sentiment":"neutral","sentiment_score":0.02480795606970787},{"word":"road","start":42.47,"end":42.97,"confidence":0.97924805,"punctuated_word":"Road,","sentiment":"neutral","sentiment_score":0.01713552698493004},{"word":"cowanba","start":43.03,"end":43.53,"confidence":0.72753906,"punctuated_word":"Cowanba,","sentiment":"neutral","sentiment_score":0.03226246312260628},{"word":"queensland","start":43.67,"end":44.17,"confidence":0.8959961,"punctuated_word":"Queensland.","sentiment":"neutral","sentiment_score":0.04320529475808144},{"word":"yep","start":53.335,"end":53.835,"confidence":0.9980469,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.17320452630519867},{"word":"mhmm","start":58.614998,"end":59.114998,"confidence":0.99108887,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03597591444849968},{"word":"yep","start":65.53,"end":66.03,"confidence":0.9914551,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01612185314297676},{"word":"yep","start":75.535,"end":76.035,"confidence":0.98950195,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.040237896144390106},{"word":"mhmm","start":88.05,"end":88.55,"confidence":0.93896484,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.001618076115846634},{"word":"yep","start":97.09,"end":97.59,"confidence":0.99853516,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.008383167907595634},{"word":"yep","start":104.195,"end":104.695,"confidence":0.98999023,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.02585071325302124},{"word":"yep","start":114.274994,"end":114.774994,"confidence":0.99853516,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.06717131286859512},{"word":"yep","start":131.465,"end":131.965,"confidence":0.99609375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.01814989186823368},{"word":"yep","start":134.42499,"end":134.92499,"confidence":0.9921875,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.07134746015071869},{"word":"right","start":149.06001,"end":149.56001,"confidence":0.8815918,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.12250032275915146},{"word":"right","start":162.63501,"end":163.13501,"confidence":0.94555664,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.00665937177836895},{"word":"mhmm","start":166.395,"end":166.895,"confidence":0.88378906,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05996125936508179},{"word":"mhmm","start":166.955,"end":167.455,"confidence":0.9970703,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.046515822410583496},{"word":"yep","start":179.96999,"end":180.46999,"confidence":0.80908203,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.021554749459028244},{"word":"but","start":182.45,"end":182.95,"confidence":0.9902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05922175198793411},{"word":"somewhere","start":183.17,"end":183.67,"confidence":0.99121094,"punctuated_word":"somewhere","sentiment":"neutral","sentiment_score":-0.05391785502433777},{"word":"in","start":183.73,"end":184.12999,"confidence":0.98291016,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0867404043674469},{"word":"february","start":184.12999,"end":184.53,"confidence":0.82714844,"punctuated_word":"February","sentiment":"neutral","sentiment_score":-0.0806538462638855},{"word":"late","start":184.68999,"end":184.84999,"confidence":0.9316406,"punctuated_word":"late","sentiment":"neutral","sentiment_score":-0.1077466532588005},{"word":"in","start":184.84999,"end":185.09,"confidence":0.9892578,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1006450429558754},{"word":"february","start":185.09,"end":185.59,"confidence":0.96972656,"punctuated_word":"February,","sentiment":"neutral","sentiment_score":-0.0851089358329773},{"word":"there","start":185.96999,"end":186.20999,"confidence":0.94189453,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0964682400226593},{"word":"would","start":186.20999,"end":186.37,"confidence":0.96972656,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.1011483520269394},{"word":"have","start":186.37,"end":186.53,"confidence":0.79541016,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.09063974022865295},{"word":"been","start":186.53,"end":186.68999,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.09324678033590315},{"word":"another","start":186.68999,"end":187.01,"confidence":0.9980469,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.1350165158510208},{"word":"telephone","start":187.01,"end":187.51,"confidence":0.99902344,"punctuated_word":"telephone","sentiment":"neutral","sentiment_score":-0.14877831935882568},{"word":"call","start":187.56999,"end":188.06999,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.13629968464374542},{"word":"because","start":188.475,"end":188.975,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.15705731511116028},{"word":"i","start":189.355,"end":189.595,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13489341735839844},{"word":"knew","start":189.595,"end":190.095,"confidence":0.99902344,"punctuated_word":"knew","sentiment":"neutral","sentiment_score":-0.12264064699411392},{"word":"about","start":190.235,"end":190.735,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.15598303079605105},{"word":"my","start":190.795,"end":191.035,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.19994869828224185},{"word":"shoulder","start":191.035,"end":191.435,"confidence":1.0,"punctuated_word":"shoulder","sentiment":"neutral","sentiment_score":-0.16293659806251526},{"word":"getting","start":191.435,"end":191.755,"confidence":0.9980469,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.17377565801143646},{"word":"operated","start":191.755,"end":192.235,"confidence":1.0,"punctuated_word":"operated","sentiment":"neutral","sentiment_score":-0.1283980906009674},{"word":"on","start":192.235,"end":192.735,"confidence":0.9890137,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.14197541773319244},{"word":"now","start":193.195,"end":193.695,"confidence":0.9790039,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.1310468167066574},{"word":"and","start":195.035,"end":195.435,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12962810695171356},{"word":"i","start":195.435,"end":195.675,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1394321471452713},{"word":"said","start":195.675,"end":195.995,"confidence":0.97216797,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.12354414165019988},{"word":"well","start":195.995,"end":196.315,"confidence":0.97436523,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.1537255048751831},{"word":"we're","start":196.315,"end":196.555,"confidence":0.7409668,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.2065786570310593},{"word":"they","start":196.955,"end":197.195,"confidence":0.9921875,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.22680151462554932},{"word":"didn't","start":197.195,"end":197.435,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.20554015040397644},{"word":"know","start":197.435,"end":197.675,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.2303745001554489},{"word":"whether","start":197.675,"end":197.995,"confidence":1.0,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.25101280212402344},{"word":"i","start":197.995,"end":198.075,"confidence":0.9453125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.28017178177833557},{"word":"was","start":198.075,"end":198.235,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.28975290060043335},{"word":"gonna","start":198.235,"end":198.475,"confidence":0.98535156,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.3009697198867798},{"word":"be","start":198.475,"end":198.635,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2772837281227112},{"word":"back","start":198.635,"end":198.795,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.2246304154396057},{"word":"at","start":198.795,"end":198.955,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.24169261753559113},{"word":"work","start":198.955,"end":199.195,"confidence":0.99902344,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.20958533883094788},{"word":"in","start":199.195,"end":199.355,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.20065806806087497},{"word":"three","start":199.355,"end":199.595,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.1832745522260666},{"word":"months","start":199.595,"end":200.095,"confidence":1.0,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.1723389029502869},{"word":"or","start":201.915,"end":202.235,"confidence":0.9941406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1937073916196823},{"word":"longer","start":202.235,"end":202.735,"confidence":0.982666,"punctuated_word":"longer.","sentiment":"neutral","sentiment_score":-0.18419356644153595},{"word":"so","start":203.98001,"end":204.48001,"confidence":0.75146484,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.1244211569428444},{"word":"initially","start":204.54001,"end":205.02,"confidence":0.99902344,"punctuated_word":"initially,","sentiment":"neutral","sentiment_score":-0.15621700882911682},{"word":"i","start":205.02,"end":205.18001,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1717400997877121},{"word":"said","start":205.18001,"end":205.5,"confidence":0.97509766,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.15481813251972198},{"word":"yeah","start":205.5,"end":205.66,"confidence":0.748291,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.15151062607765198},{"word":"okay","start":205.66,"end":205.90001,"confidence":0.98461914,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.1998333036899567},{"word":"we'll","start":205.90001,"end":206.06001,"confidence":0.99853516,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":-0.3083204925060272},{"word":"get","start":206.06001,"end":206.3,"confidence":1.0,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.3462051451206207},{"word":"rid","start":206.3,"end":206.46,"confidence":1.0,"punctuated_word":"rid","sentiment":"neutral","sentiment_score":-0.31652241945266724},{"word":"of","start":206.46,"end":206.54001,"confidence":1.0,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.365354061126709},{"word":"it","start":206.54001,"end":206.86,"confidence":0.74121094,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.33111295104026794},{"word":"and","start":206.86,"end":207.1,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.21969588100910187},{"word":"we","start":207.1,"end":207.26001,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2963610887527466},{"word":"hadn't","start":207.26001,"end":207.58,"confidence":0.8479004,"punctuated_word":"hadn't","sentiment":"neutral","sentiment_score":-0.28665775060653687},{"word":"done","start":207.58,"end":207.82,"confidence":1.0,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.3074161410331726},{"word":"any","start":207.82,"end":208.14,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.2816140651702881},{"word":"signing","start":208.14,"end":208.62001,"confidence":0.9921875,"punctuated_word":"signing","sentiment":"neutral","sentiment_score":-0.23250676691532135},{"word":"or","start":208.62001,"end":208.86,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.26903727650642395},{"word":"anything","start":208.86,"end":209.36,"confidence":0.98999023,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":-0.26051175594329834},{"word":"and","start":210.70001,"end":211.20001,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.18957379460334775},{"word":"i","start":212.14,"end":212.3,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18749238550662992},{"word":"said","start":212.3,"end":212.54001,"confidence":0.97924805,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.19937120378017423},{"word":"well","start":212.54001,"end":212.78,"confidence":0.99609375,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.2515348196029663},{"word":"maybe","start":212.78,"end":213.1,"confidence":1.0,"punctuated_word":"maybe","sentiment":"negative","sentiment_score":-0.34836965799331665},{"word":"we","start":213.1,"end":213.26001,"confidence":0.9951172,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.3412869870662689},{"word":"better","start":213.26001,"end":213.5,"confidence":0.95410156,"punctuated_word":"better","sentiment":"negative","sentiment_score":-0.3746166229248047},{"word":"hang","start":213.5,"end":213.66,"confidence":0.9980469,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.3326554000377655},{"word":"on","start":213.66,"end":213.82,"confidence":0.93603516,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.3506348133087158},{"word":"to","start":213.82,"end":213.98001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.33805403113365173},{"word":"the","start":213.98001,"end":214.14,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3359164297580719},{"word":"hesta","start":214.14,"end":214.64,"confidence":0.7757161,"punctuated_word":"HESTA","sentiment":"neutral","sentiment_score":-0.2609487771987915},{"word":"because","start":216.055,"end":216.375,"confidence":0.99316406,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.22235356271266937},{"word":"if","start":216.375,"end":216.53499,"confidence":0.9970703,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.3855922818183899},{"word":"i","start":216.53499,"end":216.69499,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3993637263774872},{"word":"go","start":216.69499,"end":216.935,"confidence":0.9921875,"punctuated_word":"go","sentiment":"negative","sentiment_score":-0.4080503284931183},{"word":"over","start":216.935,"end":217.09499,"confidence":0.9135742,"punctuated_word":"over","sentiment":"negative","sentiment_score":-0.377397745847702},{"word":"three","start":217.09499,"end":217.415,"confidence":0.9819336,"punctuated_word":"three","sentiment":"negative","sentiment_score":-0.35825642943382263},{"word":"months","start":217.415,"end":217.655,"confidence":0.98706055,"punctuated_word":"months,","sentiment":"negative","sentiment_score":-0.3694404661655426},{"word":"i'll","start":217.655,"end":217.89499,"confidence":0.99316406,"punctuated_word":"I'll","sentiment":"negative","sentiment_score":-0.403812050819397},{"word":"at","start":217.89499,"end":218.055,"confidence":0.9838867,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4747723639011383},{"word":"least","start":218.055,"end":218.215,"confidence":0.99902344,"punctuated_word":"least","sentiment":"negative","sentiment_score":-0.4982817769050598},{"word":"get","start":218.215,"end":218.45499,"confidence":0.99902344,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.40748560428619385},{"word":"something","start":218.45499,"end":218.775,"confidence":0.99902344,"punctuated_word":"something","sentiment":"negative","sentiment_score":-0.412692129611969},{"word":"out","start":218.775,"end":219.17499,"confidence":0.99902344,"punctuated_word":"out","sentiment":"negative","sentiment_score":-0.41394761204719543},{"word":"of","start":219.17499,"end":219.33499,"confidence":0.99902344,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.45104530453681946},{"word":"hester","start":219.33499,"end":219.81499,"confidence":0.80688477,"punctuated_word":"Hester","sentiment":"negative","sentiment_score":-0.4132119119167328},{"word":"for","start":219.81499,"end":219.97499,"confidence":0.8676758,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.45000460743904114},{"word":"paying","start":219.97499,"end":220.295,"confidence":0.99316406,"punctuated_word":"paying","sentiment":"negative","sentiment_score":-0.4352603256702423},{"word":"all","start":220.295,"end":220.53499,"confidence":0.99902344,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.4613628387451172},{"word":"the","start":220.53499,"end":220.69499,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4461174607276917},{"word":"premiums","start":220.69499,"end":221.09499,"confidence":0.7565918,"punctuated_word":"premiums,","sentiment":"negative","sentiment_score":-0.3727455139160156},{"word":"and","start":221.09499,"end":221.25499,"confidence":0.95947266,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.33876320719718933},{"word":"i'll","start":221.25499,"end":221.495,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"negative","sentiment_score":-0.3366154432296753},{"word":"get","start":221.495,"end":221.655,"confidence":1.0,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.3447516858577728},{"word":"otherwise","start":222.135,"end":222.61499,"confidence":0.982666,"punctuated_word":"otherwise,","sentiment":"negative","sentiment_score":-0.3890320360660553},{"word":"i'm","start":222.61499,"end":222.775,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.34533509612083435},{"word":"just","start":222.775,"end":222.935,"confidence":1.0,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.43578505516052246},{"word":"gonna","start":222.935,"end":223.17499,"confidence":0.99316406,"punctuated_word":"gonna","sentiment":"negative","sentiment_score":-0.5315278768539429},{"word":"get","start":223.17499,"end":223.33499,"confidence":0.99902344,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.471315324306488},{"word":"nothing","start":223.33499,"end":223.83499,"confidence":0.99902344,"punctuated_word":"nothing.","sentiment":"negative","sentiment_score":-0.4216003119945526},{"word":"so","start":224.775,"end":225.275,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.30693352222442627},{"word":"i","start":226.215,"end":226.375,"confidence":0.9790039,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3385024964809418},{"word":"don't","start":226.375,"end":226.61499,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.28324824571609497},{"word":"know","start":226.61499,"end":226.775,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.3210466504096985},{"word":"what","start":226.775,"end":226.935,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.31106454133987427},{"word":"happened","start":226.935,"end":227.33499,"confidence":0.99902344,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.32755911350250244},{"word":"with","start":227.33499,"end":227.575,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.3250052034854889},{"word":"that","start":227.575,"end":228.055,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2749345302581787},{"word":"that","start":228.055,"end":228.555,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.275332510471344},{"word":"recording","start":228.935,"end":229.435,"confidence":0.73046875,"punctuated_word":"recording.","sentiment":"neutral","sentiment_score":-0.2726733386516571},{"word":"but","start":229.81499,"end":230.31499,"confidence":0.9970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1510215699672699},{"word":"i'm","start":233.29,"end":233.53,"confidence":0.87353516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10104472935199738},{"word":"sure","start":233.53,"end":233.84999,"confidence":0.9970703,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.08035500347614288},{"word":"it","start":233.84999,"end":233.93,"confidence":0.9536133,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09891485422849657},{"word":"was","start":233.93,"end":234.09,"confidence":0.97802734,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.09256282448768616},{"word":"because","start":234.09,"end":234.33,"confidence":0.74560547,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.08577635884284973},{"word":"i","start":234.33,"end":234.56999,"confidence":0.75,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10612452030181883},{"word":"got","start":234.56999,"end":234.81,"confidence":0.90625,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.12607771158218384},{"word":"my","start":234.81,"end":234.97,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.13947893679141998},{"word":"shoulder","start":234.97,"end":235.37,"confidence":0.99316406,"punctuated_word":"shoulder","sentiment":"neutral","sentiment_score":-0.11640600115060806},{"word":"operated","start":235.37,"end":235.84999,"confidence":0.9902344,"punctuated_word":"operated","sentiment":"neutral","sentiment_score":-0.09798245131969452},{"word":"on","start":235.84999,"end":236.25,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08668521046638489},{"word":"or","start":236.25,"end":236.56999,"confidence":0.43164062,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07024361193180084},{"word":"if","start":236.56999,"end":236.73,"confidence":0.74072266,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0794326439499855},{"word":"not","start":236.73,"end":237.04999,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.09735623747110368},{"word":"early","start":237.04999,"end":237.45,"confidence":0.66845703,"punctuated_word":"early","sentiment":"neutral","sentiment_score":-0.09052712470293044},{"word":"march","start":237.45,"end":237.84999,"confidence":0.9863281,"punctuated_word":"March","sentiment":"neutral","sentiment_score":-0.04294205084443092},{"word":"somewhere","start":237.84999,"end":238.34999,"confidence":0.75439453,"punctuated_word":"somewhere","sentiment":"neutral","sentiment_score":-0.07794877886772156},{"word":"there","start":238.81,"end":239.29,"confidence":0.9873047,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.06828512996435165},{"word":"because","start":239.29,"end":239.69,"confidence":0.36865234,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.05012735351920128},{"word":"i","start":239.69,"end":239.84999,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.060702886432409286},{"word":"got","start":239.84999,"end":240.01,"confidence":0.9316406,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.03959852457046509},{"word":"my","start":240.01,"end":240.17,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.03524217754602432},{"word":"shoulder","start":240.17,"end":240.56999,"confidence":0.99609375,"punctuated_word":"shoulder","sentiment":"neutral","sentiment_score":-0.03619775176048279},{"word":"operated","start":240.56999,"end":240.97,"confidence":0.98828125,"punctuated_word":"operated","sentiment":"neutral","sentiment_score":-0.0288922805339098},{"word":"on","start":240.97,"end":241.20999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02151096798479557},{"word":"on","start":241.20999,"end":241.37,"confidence":0.96240234,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.027717577293515205},{"word":"the","start":241.37,"end":241.45,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.030278529971837997},{"word":"march","start":241.45,"end":242.06,"confidence":0.99886066,"punctuated_word":"March","sentiment":"neutral","sentiment_score":-0.020728588104248047},{"word":"16","start":242.06,"end":242.67,"confidence":0.99886066,"punctuated_word":"16.","sentiment":"neutral","sentiment_score":-0.004347585141658783},{"word":"yep","start":247.155,"end":247.655,"confidence":0.9941406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.014826922677457333},{"word":"mhmm","start":256.595,"end":257.095,"confidence":0.99902344,"punctuated_word":"Mhmm.","sentiment":"positive","sentiment_score":0.5466873645782471},{"word":"yep","start":269.69,"end":270.09,"confidence":0.9970703,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.08357444405555725},{"word":"and","start":270.09,"end":270.33,"confidence":0.98535156,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.13985291123390198},{"word":"i","start":270.33,"end":270.57,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16547682881355286},{"word":"know","start":270.57,"end":270.97,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.17745289206504822},{"word":"they","start":270.97,"end":271.37,"confidence":0.9951172,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.21066956222057345},{"word":"said","start":271.37,"end":271.77,"confidence":0.99316406,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.2015225738286972},{"word":"they","start":271.77,"end":271.93,"confidence":0.9951172,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.23434928059577945},{"word":"would","start":271.93,"end":272.09,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.22041867673397064},{"word":"get","start":272.09,"end":272.25,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.20894242823123932},{"word":"on","start":272.25,"end":272.41,"confidence":0.7182617,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.19325052201747897},{"word":"to","start":272.41,"end":272.57,"confidence":0.7270508,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22000719606876373},{"word":"hester","start":272.57,"end":273.07,"confidence":0.67626953,"punctuated_word":"Hester.","sentiment":"neutral","sentiment_score":-0.18450817465782168},{"word":"i","start":273.13,"end":273.28998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2754233181476593},{"word":"don't","start":273.28998,"end":273.44998,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2759726643562317},{"word":"know","start":273.44998,"end":273.61,"confidence":0.9970703,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.21450427174568176},{"word":"who","start":273.61,"end":273.77,"confidence":1.0,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.254763126373291},{"word":"it","start":273.77,"end":273.93,"confidence":0.97998047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.24749384820461273},{"word":"was","start":273.93,"end":274.09,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.26182878017425537},{"word":"now","start":274.09,"end":274.59,"confidence":0.7036133,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.21979746222496033},{"word":"and","start":275.86502,"end":276.265,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.11194099485874176},{"word":"notify","start":276.265,"end":276.765,"confidence":0.984375,"punctuated_word":"notify","sentiment":"neutral","sentiment_score":-0.16942283511161804},{"word":"them","start":276.825,"end":277.325,"confidence":0.81152344,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.16813042759895325},{"word":"that","start":277.70502,"end":277.945,"confidence":0.99658203,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.17532755434513092},{"word":"you","start":277.945,"end":278.105,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14389970898628235},{"word":"know","start":278.105,"end":278.505,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.15644735097885132},{"word":"that","start":278.505,"end":279.005,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14511312544345856},{"word":"i","start":279.465,"end":279.785,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19150310754776},{"word":"may","start":279.785,"end":280.025,"confidence":0.98535156,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.1186872124671936},{"word":"end","start":280.025,"end":280.265,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.20111596584320068},{"word":"up","start":280.265,"end":280.505,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.22920706868171692},{"word":"having","start":280.505,"end":280.825,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.2101556211709976},{"word":"a","start":280.825,"end":281.065,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1642720103263855},{"word":"claim","start":281.065,"end":281.565,"confidence":0.88134766,"punctuated_word":"claim,","sentiment":"neutral","sentiment_score":-0.1658661961555481},{"word":"you","start":283.545,"end":283.625,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15054842829704285},{"word":"know","start":283.625,"end":283.945,"confidence":0.99902344,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.15817344188690186},{"word":"in","start":283.945,"end":284.445,"confidence":0.97509766,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1309243142604828},{"word":"time","start":284.825,"end":285.225,"confidence":0.8581543,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.1606699526309967},{"word":"like","start":285.225,"end":285.385,"confidence":0.9790039,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.17138619720935822},{"word":"because","start":286.265,"end":286.58502,"confidence":0.99609375,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.18140584230422976},{"word":"i'll","start":286.58502,"end":286.825,"confidence":0.96362305,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.2282659262418747},{"word":"be","start":286.825,"end":286.905,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2637830078601837},{"word":"having","start":286.905,"end":287.225,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.31831884384155273},{"word":"the","start":287.225,"end":287.305,"confidence":0.64697266,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.34479811787605286},{"word":"shoulder","start":287.305,"end":287.70502,"confidence":0.9921875,"punctuated_word":"shoulder","sentiment":"neutral","sentiment_score":-0.2763253152370453},{"word":"up","start":287.70502,"end":288.025,"confidence":0.54541016,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.26797693967819214},{"word":"in","start":288.025,"end":288.185,"confidence":0.97265625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1700056791305542},{"word":"on","start":288.345,"end":288.505,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.14992627501487732},{"word":"the","start":288.505,"end":288.665,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18381443619728088},{"word":"march","start":288.665,"end":289.27502,"confidence":0.9753418,"punctuated_word":"March","sentiment":"neutral","sentiment_score":-0.1599728763103485},{"word":"16","start":289.27502,"end":289.885,"confidence":0.9753418,"punctuated_word":"16.","sentiment":"neutral","sentiment_score":-0.10406270623207092},{"word":"so","start":290.17,"end":290.33002,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.15015941858291626},{"word":"i","start":290.33002,"end":290.49002,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24231776595115664},{"word":"don't","start":290.49002,"end":290.89,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.22751657664775848},{"word":"know","start":290.89,"end":291.21002,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.28925925493240356},{"word":"whatever","start":291.21002,"end":291.69,"confidence":0.6669922,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":-0.27789777517318726},{"word":"happened","start":291.69,"end":291.93002,"confidence":0.9658203,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.26718658208847046},{"word":"with","start":291.93002,"end":292.25,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.27718642354011536},{"word":"that","start":292.25,"end":292.49002,"confidence":0.6846924,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.2311507612466812},{"word":"but","start":292.49002,"end":292.99002,"confidence":0.89453125,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.17252951860427856},{"word":"yeah","start":294.25,"end":294.73,"confidence":0.9765625,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.14326409995555878},{"word":"so","start":294.73,"end":294.97,"confidence":0.7558594,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11019529402256012},{"word":"that's","start":294.97,"end":295.21002,"confidence":0.9946289,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.1181199997663498},{"word":"what","start":295.21002,"end":295.37,"confidence":0.35058594,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1382104456424713},{"word":"i","start":295.37,"end":295.45,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08591890335083008},{"word":"was","start":295.45,"end":295.69,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.10647258162498474},{"word":"just","start":295.69,"end":295.93002,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08685919642448425},{"word":"thinking","start":295.93002,"end":296.41,"confidence":0.99316406,"punctuated_word":"thinking.","sentiment":"neutral","sentiment_score":-0.10055101662874222},{"word":"okay","start":296.41,"end":296.89,"confidence":0.98706055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04836470261216163},{"word":"well","start":296.89,"end":297.39,"confidence":0.9941406,"punctuated_word":"Well","sentiment":"neutral","sentiment_score":-0.07090559601783752},{"word":"but","start":298.17,"end":298.56,"confidence":0.96972656,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09274978935718536},{"word":"yeah","start":298.81,"end":299.31,"confidence":0.9970703,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.07010385394096375},{"word":"so","start":300.25,"end":300.75,"confidence":0.6972656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07587051391601562},{"word":"yep","start":310.585,"end":311.085,"confidence":0.99853516,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.09627114981412888},{"word":"mhmm","start":323.22,"end":323.72,"confidence":0.97680664,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.1074817106127739},{"word":"right","start":337.47498,"end":337.97498,"confidence":0.87939453,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.06349613517522812},{"word":"yep","start":379.18,"end":379.68,"confidence":0.7602539,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.014691172167658806},{"word":"mhmm","start":397.51498,"end":398.01498,"confidence":0.9058838,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01492199208587408},{"word":"yep","start":398.395,"end":398.895,"confidence":0.9909668,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.00905586313456297},{"word":"yep","start":402.13,"end":402.63,"confidence":0.97314453,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.11069854348897934},{"word":"yep","start":402.69,"end":403.19,"confidence":0.83081055,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2201249599456787},{"word":"yep","start":405.73,"end":406.23,"confidence":0.9941406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.16475969552993774},{"word":"yep","start":406.77,"end":406.93,"confidence":0.97314453,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06843441724777222},{"word":"i","start":406.93,"end":407.01,"confidence":0.9370117,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.018180392682552338},{"word":"know","start":407.01,"end":407.25,"confidence":0.9267578,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.011529486626386642},{"word":"this","start":407.25,"end":407.49,"confidence":0.53222656,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01662873476743698},{"word":"one","start":407.49,"end":407.81,"confidence":0.9819336,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.04038167372345925},{"word":"i","start":407.81,"end":407.97,"confidence":0.9003906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010174330323934557},{"word":"rang","start":407.97,"end":408.37,"confidence":0.9921875,"punctuated_word":"rang","sentiment":"neutral","sentiment_score":-0.018330156803131104},{"word":"up","start":408.37,"end":408.61,"confidence":0.7648926,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.02095281332731247},{"word":"and","start":408.61,"end":408.85,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.023893103003501892},{"word":"i","start":408.85,"end":409.09,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04992509260773659},{"word":"said","start":409.09,"end":409.57,"confidence":0.8483887,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.02615228481590748},{"word":"i","start":409.57,"end":409.72998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04526049271225929},{"word":"think","start":409.72998,"end":410.05,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.03985306993126869},{"word":"i've","start":410.05,"end":410.44998,"confidence":0.98339844,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.0726049616932869},{"word":"gotta","start":410.44998,"end":410.85,"confidence":0.83740234,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.08083401620388031},{"word":"be","start":410.85,"end":411.01,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.09000556170940399},{"word":"doing","start":411.01,"end":411.33,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.06855528056621552},{"word":"a","start":411.33,"end":411.49,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05515497177839279},{"word":"signature","start":411.49,"end":411.99,"confidence":0.7126465,"punctuated_word":"signature.","sentiment":"neutral","sentiment_score":-0.06877037137746811},{"word":"and","start":412.05,"end":412.21,"confidence":0.56347656,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.04300182685256004},{"word":"now","start":412.21,"end":412.44998,"confidence":0.91259766,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.05501563847064972},{"word":"i'm","start":412.44998,"end":412.61,"confidence":0.9812012,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06498872488737106},{"word":"i'm","start":412.61,"end":412.77,"confidence":0.9082031,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07713009417057037},{"word":"pretty","start":412.77,"end":413.01,"confidence":0.99902344,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.052682504057884216},{"word":"sure","start":413.01,"end":413.16998,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.08953116834163666},{"word":"it","start":413.16998,"end":413.25,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07548898458480835},{"word":"was","start":413.25,"end":413.49,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06635016947984695},{"word":"after","start":413.49,"end":413.72998,"confidence":0.98828125,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.09378328919410706},{"word":"i","start":413.72998,"end":413.81,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19228523969650269},{"word":"got","start":413.81,"end":414.05,"confidence":0.9892578,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.14641065895557404},{"word":"my","start":414.05,"end":414.13,"confidence":0.8232422,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2462778687477112},{"word":"shoulder","start":414.13,"end":414.53,"confidence":0.7709961,"punctuated_word":"shoulder","sentiment":"neutral","sentiment_score":-0.18189778923988345},{"word":"done","start":414.53,"end":414.915,"confidence":0.7988281,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":-0.1684991866350174},{"word":"and","start":415.635,"end":416.135,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.10766742378473282},{"word":"i","start":416.915,"end":417.075,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15880878269672394},{"word":"can't","start":417.075,"end":417.315,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.1886993646621704},{"word":"remember","start":417.315,"end":417.635,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.16101737320423126},{"word":"who","start":417.635,"end":417.795,"confidence":1.0,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.2670902907848358},{"word":"i","start":417.795,"end":417.95502,"confidence":0.9819336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2337706834077835},{"word":"was","start":417.95502,"end":418.11502,"confidence":0.99609375,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.22542160749435425},{"word":"talking","start":418.11502,"end":418.355,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":-0.17347317934036255},{"word":"to","start":418.355,"end":418.67502,"confidence":0.83813477,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.218093603849411},{"word":"and","start":418.67502,"end":418.915,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1434197872877121},{"word":"they","start":418.915,"end":419.075,"confidence":0.9941406,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.15148372948169708},{"word":"said","start":419.075,"end":419.39502,"confidence":0.8979492,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.1260978728532791},{"word":"no","start":419.39502,"end":419.89502,"confidence":0.9345703,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.18115969002246857},{"word":"by","start":419.95502,"end":420.195,"confidence":0.71777344,"punctuated_word":"By","sentiment":"neutral","sentiment_score":-0.06517087668180466},{"word":"the","start":420.195,"end":420.275,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.060783058404922485},{"word":"look","start":420.275,"end":420.515,"confidence":0.9970703,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.03777118027210235},{"word":"of","start":420.515,"end":420.595,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03000809997320175},{"word":"it","start":420.595,"end":420.83502,"confidence":0.99658203,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.0141354538500309},{"word":"you","start":420.83502,"end":420.995,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01580796390771866},{"word":"don't","start":420.995,"end":421.23502,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.04343225806951523},{"word":"need","start":421.23502,"end":421.39502,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.0939486101269722},{"word":"to","start":421.39502,"end":421.55502,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12279963493347168},{"word":"do","start":421.55502,"end":421.715,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.13922663033008575},{"word":"any","start":421.715,"end":422.035,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.13647307455539703},{"word":"signatures","start":422.035,"end":422.535,"confidence":0.93237305,"punctuated_word":"signatures.","sentiment":"neutral","sentiment_score":-0.15700091421604156},{"word":"so","start":423.155,"end":423.555,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07403013110160828},{"word":"i","start":423.555,"end":423.715,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07730547338724136},{"word":"can't","start":423.715,"end":423.95502,"confidence":0.98168945,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.11277413368225098},{"word":"remember","start":423.95502,"end":424.435,"confidence":0.751709,"punctuated_word":"remember,","sentiment":"neutral","sentiment_score":-0.1422457993030548},{"word":"but","start":424.435,"end":424.935,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.15998436510562897},{"word":"i","start":425.475,"end":425.555,"confidence":0.9536133,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2072800844907761},{"word":"didn't","start":425.555,"end":425.875,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.1856183409690857},{"word":"know","start":425.875,"end":426.035,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.23281043767929077},{"word":"whether","start":426.035,"end":426.355,"confidence":1.0,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.2536938488483429},{"word":"that","start":426.355,"end":426.515,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2120535671710968},{"word":"was","start":426.515,"end":426.755,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.21114374697208405},{"word":"towards","start":426.755,"end":427.155,"confidence":0.9472656,"punctuated_word":"towards","sentiment":"neutral","sentiment_score":-0.2618253231048584},{"word":"the","start":427.155,"end":427.315,"confidence":0.80810547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2814425826072693},{"word":"hesta","start":427.315,"end":427.715,"confidence":0.68806964,"punctuated_word":"HESTA","sentiment":"neutral","sentiment_score":-0.2467196434736252},{"word":"thing","start":427.715,"end":428.11502,"confidence":0.9951172,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.2035270929336548},{"word":"or","start":428.11502,"end":428.355,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.19787579774856567},{"word":"anything","start":428.355,"end":428.755,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.20801639556884768},{"word":"else","start":428.755,"end":429.23502,"confidence":0.98657227,"punctuated_word":"else.","sentiment":"neutral","sentiment_score":-0.20418933033943176},{"word":"so","start":429.23502,"end":429.73502,"confidence":0.86572266,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04513504356145859},{"word":"but","start":431.25998,"end":431.38,"confidence":0.9951172,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04730495065450668},{"word":"yeah","start":431.5,"end":431.9,"confidence":0.9848633,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.030217193067073825},{"word":"but","start":431.9,"end":432.22,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.015836156904697418},{"word":"anyway","start":432.22,"end":432.54,"confidence":0.57421875,"punctuated_word":"anyway","sentiment":"neutral","sentiment_score":0.010687455534934998},{"word":"yep","start":433.1,"end":433.6,"confidence":0.9977214,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.01207894366234541},{"word":"not","start":447.48502,"end":447.645,"confidence":0.90234375,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.17007608711719513},{"word":"that","start":447.645,"end":447.805,"confidence":0.9838867,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1466861367225647},{"word":"i","start":447.805,"end":447.885,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13275718688964844},{"word":"know","start":447.885,"end":448.125,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.11352948844432832},{"word":"of","start":448.125,"end":448.625,"confidence":0.9921875,"punctuated_word":"of.","sentiment":"neutral","sentiment_score":-0.1239553913474083},{"word":"yep","start":454.605,"end":455.105,"confidence":0.99853516,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.16358931362628937},{"word":"right","start":459.25,"end":459.75,"confidence":0.8967285,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.04776673763990402},{"word":"yep","start":461.65002,"end":462.15002,"confidence":0.9975586,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2843198776245117},{"word":"yep","start":463.65002,"end":464.15002,"confidence":0.9926758,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.3133484721183777},{"word":"yep","start":464.29,"end":464.79,"confidence":0.8562012,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.11411552131175996},{"word":"yep","start":472.135,"end":472.615,"confidence":0.97021484,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.05072055384516716},{"word":"yep","start":472.615,"end":473.115,"confidence":0.8708496,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.052288055419921875},{"word":"yep","start":477.815,"end":478.315,"confidence":0.80371094,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.07960496097803116},{"word":"mhmm","start":483.575,"end":484.075,"confidence":0.9490967,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.07516923546791077},{"word":"yep","start":489.95,"end":490.35,"confidence":0.9797363,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.3024079203605652},{"word":"brighter","start":490.35,"end":490.85,"confidence":0.59065753,"punctuated_word":"Brighter.","sentiment":"positive","sentiment_score":0.35648998618125916},{"word":"yep","start":497.71002,"end":498.11002,"confidence":0.99316406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2042092531919479},{"word":"brighter","start":498.11002,"end":498.61002,"confidence":0.9707031,"punctuated_word":"Brighter.","sentiment":"neutral","sentiment_score":0.19446730613708496},{"word":"yep","start":499.23,"end":499.73,"confidence":0.99194336,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.12332992255687714},{"word":"yep","start":500.335,"end":500.835,"confidence":0.9980469,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0347919687628746},{"word":"well","start":506.735,"end":507.13498,"confidence":0.99560547,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.04865596070885658},{"word":"we","start":507.13498,"end":507.29498,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1936287134885788},{"word":"don't","start":507.29498,"end":507.615,"confidence":0.9980469,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.20299260318279264},{"word":"know","start":507.615,"end":507.935,"confidence":0.9951172,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.23025277256965637},{"word":"we","start":507.935,"end":508.095,"confidence":0.8222656,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2584598660469055},{"word":"don't","start":508.095,"end":508.335,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2209448665380478},{"word":"know","start":508.335,"end":508.57498,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.23882605135440824},{"word":"yet","start":508.57498,"end":508.815,"confidence":0.8444824,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.1948176622390747},{"word":"so","start":508.815,"end":509.055,"confidence":0.9003906,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.012445013970136642},{"word":"go","start":509.055,"end":509.29498,"confidence":0.95410156,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.013401661068201063},{"word":"through","start":509.29498,"end":509.53497,"confidence":0.9970703,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.017314959317445755},{"word":"the","start":509.53497,"end":509.69498,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015537478029727936},{"word":"telephone","start":509.69498,"end":510.095,"confidence":1.0,"punctuated_word":"telephone","sentiment":"neutral","sentiment_score":-0.027240943163633347},{"word":"calls","start":510.095,"end":510.41498,"confidence":0.99121094,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":-0.01754119247198105},{"word":"first","start":510.41498,"end":510.655,"confidence":0.8105469,"punctuated_word":"first,","sentiment":"neutral","sentiment_score":-0.043779656291008},{"word":"and","start":510.655,"end":510.815,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.028778426349163055},{"word":"we'll","start":510.815,"end":511.055,"confidence":0.9980469,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.02876776084303856},{"word":"just","start":511.055,"end":511.29498,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04692057892680168},{"word":"see","start":511.29498,"end":511.455,"confidence":0.99609375,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.055670734494924545},{"word":"what","start":511.455,"end":511.615,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.08197423815727234},{"word":"happens","start":511.615,"end":512.115,"confidence":0.95947266,"punctuated_word":"happens.","sentiment":"neutral","sentiment_score":-0.06226156651973725},{"word":"and","start":512.63,"end":512.82996,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.04764842614531517},{"word":"but","start":513.02997,"end":513.35,"confidence":0.98950195,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.07135261595249176},{"word":"you","start":513.35,"end":513.43,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0905354470014572},{"word":"know","start":513.43,"end":513.75,"confidence":0.9975586,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.11829222738742828},{"word":"like","start":513.75,"end":513.99,"confidence":0.95458984,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.11570420861244202},{"word":"i've","start":513.99,"end":514.23,"confidence":0.9851074,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.12391065061092375},{"word":"been","start":514.23,"end":514.47,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.1428244262933731},{"word":"asking","start":514.47,"end":514.87,"confidence":0.9980469,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.11355965584516524},{"word":"for","start":514.87,"end":515.19,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.16047579050064087},{"word":"trying","start":515.19,"end":515.51,"confidence":0.5913086,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.17299215495586395},{"word":"to","start":515.51,"end":515.67,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14052240550518036},{"word":"find","start":515.67,"end":515.91,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.20617718994617465},{"word":"an","start":515.91,"end":516.15,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.23940962553024292},{"word":"insurance","start":516.15,"end":516.65,"confidence":1.0,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.1807249486446381},{"word":"that","start":517.43,"end":517.83,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.22514548897743225},{"word":"doesn't","start":517.83,"end":518.23,"confidence":0.9995117,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.1952228993177414},{"word":"cover","start":518.23,"end":518.47,"confidence":0.99902344,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":-0.1495175063610077},{"word":"me","start":518.47,"end":518.63,"confidence":0.92333984,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.18241435289382937},{"word":"for","start":518.63,"end":518.87,"confidence":0.8520508,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.20334918797016144},{"word":"horses","start":518.87,"end":519.19,"confidence":0.8840332,"punctuated_word":"horses,","sentiment":"neutral","sentiment_score":-0.16965380311012268},{"word":"but","start":519.19,"end":519.51,"confidence":0.9980469,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.14404860138893127},{"word":"just","start":519.51,"end":519.75,"confidence":0.7800293,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":-0.23041805624961853},{"word":"like","start":519.75,"end":520.23,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.22811579704284668},{"word":"this","start":520.23,"end":520.47,"confidence":0.9160156,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.21141737699508667},{"word":"shoulder","start":520.47,"end":520.87,"confidence":0.9980469,"punctuated_word":"shoulder","sentiment":"neutral","sentiment_score":-0.1952422559261322},{"word":"and","start":520.87,"end":521.11,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.19739104807376864},{"word":"stuff","start":521.11,"end":521.35,"confidence":1.0,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":-0.2126508355140686},{"word":"like","start":521.35,"end":521.59,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.15206725895404816},{"word":"that","start":521.59,"end":521.75,"confidence":0.73620605,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.16052600741386414},{"word":"it's","start":521.75,"end":521.99,"confidence":0.607666,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.11459408700466156},{"word":"probably","start":521.99,"end":522.31,"confidence":0.9921875,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.08195105940103531},{"word":"been","start":522.31,"end":522.55,"confidence":0.921875,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.14614367485046387},{"word":"twelve","start":522.55,"end":522.87,"confidence":0.99902344,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.18284305930137632},{"word":"months","start":522.87,"end":523.37,"confidence":0.94873047,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.14167290925979614},{"word":"and","start":523.67,"end":523.91,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.13919739425182345},{"word":"then","start":523.91,"end":524.07,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.12379281222820282},{"word":"i","start":524.07,"end":524.23,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20475442707538605},{"word":"got","start":524.23,"end":524.47,"confidence":0.8769531,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.229372963309288},{"word":"told","start":524.47,"end":524.79,"confidence":0.98828125,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.18908756971359253},{"word":"the","start":524.79,"end":525.02997,"confidence":0.4169922,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18203039467334747},{"word":"the","start":525.02997,"end":525.11,"confidence":0.8330078,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18660268187522888},{"word":"other","start":525.11,"end":525.35,"confidence":0.9951172,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.19318261742591855},{"word":"day","start":525.35,"end":525.59,"confidence":0.9970703,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.14962799847126007},{"word":"that","start":525.59,"end":525.75,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1637042909860611},{"word":"we","start":525.75,"end":525.91,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1688823103904724},{"word":"had","start":525.91,"end":526.15,"confidence":0.99609375,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.17126978933811188},{"word":"to","start":526.15,"end":526.55,"confidence":0.91259766,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1886468380689621},{"word":"have","start":526.55,"end":526.71,"confidence":0.92578125,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14715223014354706},{"word":"that","start":526.71,"end":527.02997,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.21619254350662231},{"word":"sorted","start":527.02997,"end":527.43,"confidence":0.9980469,"punctuated_word":"sorted","sentiment":"neutral","sentiment_score":-0.2001730799674988},{"word":"out","start":527.43,"end":527.805,"confidence":0.8483887,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.17712867259979248},{"word":"had","start":527.885,"end":527.96497,"confidence":0.9980469,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.2318609654903412},{"word":"to","start":527.96497,"end":528.205,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18982058763504028},{"word":"have","start":528.205,"end":528.285,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.17282257974147797},{"word":"all","start":528.285,"end":528.445,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.14890676736831665},{"word":"the","start":528.445,"end":528.685,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18680906295776367},{"word":"supers","start":528.685,"end":528.925,"confidence":0.93603516,"punctuated_word":"supers","sentiment":"neutral","sentiment_score":-0.1370418220758438},{"word":"together","start":528.925,"end":529.40497,"confidence":1.0,"punctuated_word":"together","sentiment":"neutral","sentiment_score":-0.14367184042930603},{"word":"to","start":529.40497,"end":529.485,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13936564326286316},{"word":"have","start":529.485,"end":529.645,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1037147492170334},{"word":"the","start":529.645,"end":529.805,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16362200677394867},{"word":"insurance","start":529.805,"end":530.305,"confidence":0.9909668,"punctuated_word":"insurance.","sentiment":"neutral","sentiment_score":-0.14117909967899325},{"word":"so","start":530.925,"end":531.325,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.16517359018325806},{"word":"i","start":531.325,"end":531.485,"confidence":0.89208984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22134649753570557},{"word":"haven't","start":531.485,"end":531.805,"confidence":0.78149414,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.17434394359588623},{"word":"bothered","start":531.805,"end":532.205,"confidence":0.9941406,"punctuated_word":"bothered","sentiment":"neutral","sentiment_score":-0.19440190494060516},{"word":"going","start":532.205,"end":532.52496,"confidence":0.80126953,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.21201519668102264},{"word":"looking","start":532.52496,"end":532.845,"confidence":0.85546875,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.18640775978565216},{"word":"outside","start":532.845,"end":533.345,"confidence":0.7260742,"punctuated_word":"outside","sentiment":"neutral","sentiment_score":-0.19247138500213623},{"word":"of","start":533.485,"end":533.985,"confidence":0.97509766,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.21609412133693695},{"word":"the","start":534.445,"end":534.765,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23081718385219577},{"word":"supers","start":534.765,"end":535.265,"confidence":0.9951172,"punctuated_word":"supers","sentiment":"neutral","sentiment_score":-0.1567675918340683},{"word":"at","start":535.725,"end":536.045,"confidence":0.6989746,"punctuated_word":"at,","sentiment":"neutral","sentiment_score":-0.15888118743896484},{"word":"you","start":536.045,"end":536.205,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1824905425310135},{"word":"know","start":536.205,"end":536.445,"confidence":0.99194336,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.17191492021083832},{"word":"just","start":536.445,"end":536.945,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1518327295780182},{"word":"me","start":537.005,"end":537.245,"confidence":0.4909668,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.19349147379398343},{"word":"in","start":537.245,"end":537.325,"confidence":0.41235352,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.16786813735961914},{"word":"general","start":537.325,"end":537.825,"confidence":0.97021484,"punctuated_word":"general.","sentiment":"neutral","sentiment_score":-0.16522881388664246},{"word":"i","start":539.325,"end":539.565,"confidence":0.8730469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12538078427314758},{"word":"just","start":539.565,"end":539.805,"confidence":0.9819336,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.13735342025756836},{"word":"thought","start":539.805,"end":540.045,"confidence":0.9658203,"punctuated_word":"thought,","sentiment":"neutral","sentiment_score":-0.12180039286613464},{"word":"well","start":540.045,"end":540.285,"confidence":0.9621582,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.1020454168319702},{"word":"okay","start":540.285,"end":540.685,"confidence":0.90600586,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.0545894093811512},{"word":"we'll","start":540.685,"end":541.185,"confidence":0.8251953,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":-0.06532695889472961},{"word":"we'll","start":541.2,"end":541.44,"confidence":0.9995117,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.042658548802137375},{"word":"do","start":541.44,"end":541.60004,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07650788873434067},{"word":"it","start":541.60004,"end":541.76,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08749532699584961},{"word":"through","start":541.76,"end":542.26,"confidence":0.9707031,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.09598413109779358},{"word":"superannuations","start":542.48004,"end":542.98004,"confidence":0.73779297,"punctuated_word":"superannuations.","sentiment":"neutral","sentiment_score":-0.10251470655202866},{"word":"but","start":543.52,"end":544.02,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.10215455293655396},{"word":"yeah","start":544.24,"end":544.64,"confidence":0.99316406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.13210266828536987},{"word":"so","start":544.64,"end":544.96,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1325836032629013},{"word":"because","start":545.04004,"end":545.36,"confidence":0.9921875,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1775140017271042},{"word":"i'm","start":545.36,"end":545.76,"confidence":0.9797363,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.19347181916236875},{"word":"i'm","start":545.76,"end":546.0,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2176179736852646},{"word":"gonna","start":546.0,"end":546.32,"confidence":0.9980469,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.2308959364891052},{"word":"end","start":546.32,"end":546.48004,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.22347453236579895},{"word":"up","start":546.48004,"end":546.64,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.23368704319000244},{"word":"being","start":546.64,"end":546.88,"confidence":0.9970703,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.236429899930954},{"word":"four","start":546.88,"end":547.12,"confidence":0.9921875,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.2270958125591278},{"word":"months","start":547.12,"end":547.36,"confidence":0.99902344,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.19667117297649384},{"word":"off","start":547.36,"end":547.68,"confidence":0.7878418,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.17477469146251678},{"word":"so","start":547.68,"end":548.18,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11485674232244492},{"word":"i'm","start":548.72003,"end":548.96,"confidence":0.9819336,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12474702298641203},{"word":"still","start":548.96,"end":549.28,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.08681165426969528},{"word":"having","start":549.28,"end":549.52,"confidence":0.2998047,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.11702509969472884},{"word":"one","start":549.52,"end":549.76,"confidence":0.37109375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.12811973690986633},{"word":"back","start":549.76,"end":549.92,"confidence":0.9921875,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.10320481657981873},{"word":"to","start":549.92,"end":550.08,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1169884353876114},{"word":"work","start":550.08,"end":550.4,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.12208372354507446},{"word":"yet","start":550.4,"end":550.64,"confidence":0.92285156,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.10180570930242538},{"word":"so","start":550.64,"end":550.88,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04404962435364723},{"word":"but","start":551.44,"end":551.68,"confidence":0.54589844,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.033610712736845016},{"word":"yeah","start":551.76,"end":552.08,"confidence":0.99853516,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.0406298004090786},{"word":"so","start":552.08,"end":552.32,"confidence":0.9838867,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.025194868445396423},{"word":"i","start":552.32,"end":552.48004,"confidence":0.8491211,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03042753040790558},{"word":"thought","start":552.48004,"end":552.64,"confidence":0.8457031,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.0230606310069561},{"word":"i","start":552.64,"end":552.8,"confidence":0.52978516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04341205954551697},{"word":"will","start":552.8,"end":553.04004,"confidence":0.42138672,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.03727881982922554},{"word":"yeah","start":553.76,"end":554.08,"confidence":0.9904785,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.023089690133929253},{"word":"so","start":554.08,"end":554.58,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04899206757545471},{"word":"oh","start":557.545,"end":557.58496,"confidence":0.7919922,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.12920549511909485},{"word":"well","start":557.58496,"end":557.82495,"confidence":0.9885254,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.14166569709777832},{"word":"he's","start":557.82495,"end":558.065,"confidence":0.8937988,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.14147961139678955},{"word":"sorta","start":558.065,"end":558.305,"confidence":0.74658203,"punctuated_word":"sorta","sentiment":"neutral","sentiment_score":-0.1264057457447052},{"word":"giving","start":558.305,"end":558.545,"confidence":0.54541016,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":-0.09414151310920715},{"word":"me","start":558.545,"end":558.70496,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.15807029604911804},{"word":"a","start":558.70496,"end":558.865,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08103383332490921},{"word":"clearance","start":558.865,"end":559.345,"confidence":0.99365234,"punctuated_word":"clearance,","sentiment":"neutral","sentiment_score":-0.09183389693498611},{"word":"but","start":559.345,"end":559.505,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1612851619720459},{"word":"i","start":559.505,"end":559.665,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3376682996749878},{"word":"really","start":559.665,"end":559.90497,"confidence":1.0,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.38184598088264465},{"word":"don't","start":559.90497,"end":560.14496,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.3233349323272705},{"word":"have","start":560.14496,"end":560.385,"confidence":0.98095703,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.3541780412197113},{"word":"an","start":560.385,"end":560.46497,"confidence":0.77734375,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.3689351379871368},{"word":"i","start":560.70496,"end":560.865,"confidence":0.95947266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3181220293045044},{"word":"i","start":560.865,"end":560.945,"confidence":0.76171875,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3701775670051574},{"word":"don't","start":560.945,"end":561.185,"confidence":0.9975586,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2486833333969116},{"word":"have","start":561.185,"end":561.345,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.23109401762485504},{"word":"to","start":561.345,"end":561.425,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.32044628262519836},{"word":"go","start":561.425,"end":561.58496,"confidence":0.984375,"punctuated_word":"go","sentiment":"negative","sentiment_score":-0.3370923101902008},{"word":"back","start":561.58496,"end":561.745,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.2359771430492401},{"word":"and","start":561.745,"end":561.90497,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.30031105875968933},{"word":"see","start":561.90497,"end":562.065,"confidence":0.9951172,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.2605082094669342},{"word":"him","start":562.065,"end":562.305,"confidence":0.91137695,"punctuated_word":"him,","sentiment":"neutral","sentiment_score":-0.23150497674942017},{"word":"but","start":562.305,"end":562.46497,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.23214516043663025},{"word":"i","start":562.46497,"end":562.625,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4557623565196991},{"word":"just","start":562.625,"end":562.785,"confidence":0.97509766,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.42036619782447815},{"word":"don't","start":562.785,"end":563.02496,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5037378668785095},{"word":"have","start":563.02496,"end":563.105,"confidence":0.99902344,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.5358369946479797},{"word":"enough","start":563.105,"end":563.425,"confidence":0.99902344,"punctuated_word":"enough","sentiment":"negative","sentiment_score":-0.5276798009872437},{"word":"strength","start":563.425,"end":563.745,"confidence":0.9980469,"punctuated_word":"strength","sentiment":"negative","sentiment_score":-0.5293029546737671},{"word":"in","start":563.745,"end":563.90497,"confidence":0.9970703,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.558955192565918},{"word":"the","start":563.90497,"end":564.065,"confidence":0.50439453,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5056240558624268},{"word":"arm","start":564.065,"end":564.225,"confidence":0.99609375,"punctuated_word":"arm","sentiment":"negative","sentiment_score":-0.4978969097137451},{"word":"and","start":564.225,"end":564.385,"confidence":0.46118164,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.34354475140571594},{"word":"that","start":564.385,"end":564.545,"confidence":0.89501953,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.4253915250301361},{"word":"yet","start":564.545,"end":564.865,"confidence":0.93237305,"punctuated_word":"yet.","sentiment":"negative","sentiment_score":-0.39278894662857056},{"word":"i","start":564.865,"end":565.02496,"confidence":0.9892578,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3893166780471802},{"word":"don't","start":565.02496,"end":565.26495,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.33292365074157715},{"word":"have","start":565.26495,"end":565.345,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.266720175743103},{"word":"to","start":565.345,"end":565.505,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3830831050872803},{"word":"go","start":565.505,"end":565.665,"confidence":0.9980469,"punctuated_word":"go","sentiment":"negative","sentiment_score":-0.4155992269515991},{"word":"back","start":565.665,"end":565.82495,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.25436529517173767},{"word":"and","start":565.82495,"end":565.985,"confidence":0.99902344,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3380860984325409},{"word":"see","start":565.985,"end":566.14496,"confidence":0.9902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.30963802337646484},{"word":"the","start":566.14496,"end":566.305,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.30977025628089905},{"word":"surgeon","start":566.305,"end":566.70496,"confidence":0.9904785,"punctuated_word":"surgeon,","sentiment":"neutral","sentiment_score":-0.2246760129928589},{"word":"but","start":566.70496,"end":566.865,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.28964072465896606},{"word":"i","start":566.865,"end":567.02496,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5711670517921448},{"word":"don't","start":567.02496,"end":567.26495,"confidence":0.9980469,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5435001254081726},{"word":"have","start":567.26495,"end":567.425,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.5127195119857788},{"word":"enough","start":567.425,"end":567.665,"confidence":0.99902344,"punctuated_word":"enough","sentiment":"negative","sentiment_score":-0.5058414936065674},{"word":"strength","start":567.665,"end":567.985,"confidence":1.0,"punctuated_word":"strength","sentiment":"negative","sentiment_score":-0.4663280844688415},{"word":"in","start":567.985,"end":568.14496,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.5673261880874634},{"word":"the","start":568.14496,"end":568.225,"confidence":0.97998047,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5393036007881165},{"word":"arm","start":568.225,"end":568.46497,"confidence":0.9050293,"punctuated_word":"arm.","sentiment":"negative","sentiment_score":-0.4116308391094208},{"word":"and","start":568.46497,"end":568.625,"confidence":0.99902344,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.4079620838165283},{"word":"i","start":568.625,"end":568.865,"confidence":0.9863281,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5420588254928589},{"word":"i","start":568.865,"end":569.105,"confidence":0.9448242,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5577912926673889},{"word":"know","start":569.105,"end":569.345,"confidence":0.97998047,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.6394557356834412},{"word":"it's","start":569.345,"end":569.745,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.6637744903564453},{"word":"not","start":569.745,"end":570.24,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7119641900062561},{"word":"moving","start":570.8,"end":571.27997,"confidence":1.0,"punctuated_word":"moving","sentiment":"negative","sentiment_score":-0.6294805407524109},{"word":"in","start":571.27997,"end":571.52,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.6888735294342041},{"word":"one","start":571.52,"end":571.76,"confidence":1.0,"punctuated_word":"one","sentiment":"negative","sentiment_score":-0.6341158151626587},{"word":"way","start":571.76,"end":572.26,"confidence":1.0,"punctuated_word":"way","sentiment":"negative","sentiment_score":-0.6784147620201111},{"word":"as","start":572.32,"end":572.56,"confidence":0.97509766,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.6124934554100037},{"word":"good","start":572.56,"end":572.72,"confidence":0.9951172,"punctuated_word":"good","sentiment":"negative","sentiment_score":-0.6276595592498779},{"word":"as","start":572.72,"end":573.07996,"confidence":0.99902344,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.630278468132019},{"word":"it","start":573.07996,"end":573.44,"confidence":0.9370117,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.5958646535873413},{"word":"as","start":573.44,"end":573.6,"confidence":0.8354492,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.5635011792182922},{"word":"it","start":573.6,"end":573.76,"confidence":0.8989258,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.544215202331543},{"word":"could","start":573.76,"end":574.0,"confidence":0.875,"punctuated_word":"could","sentiment":"negative","sentiment_score":-0.6430171132087708},{"word":"as","start":574.0,"end":574.32,"confidence":0.7734375,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.5613133311271667},{"word":"it","start":574.32,"end":574.39996,"confidence":0.96435547,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.5267450213432312},{"word":"should","start":574.39996,"end":574.72,"confidence":0.8305664,"punctuated_word":"should.","sentiment":"neutral","sentiment_score":-0.2012755870819092},{"word":"so","start":574.72,"end":575.22,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.16305546462535858},{"word":"it's","start":575.68,"end":576.0,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.22773593664169312},{"word":"my","start":576.0,"end":576.24,"confidence":0.9892578,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.30516737699508667},{"word":"decision","start":576.24,"end":576.74,"confidence":1.0,"punctuated_word":"decision","sentiment":"neutral","sentiment_score":-0.2332441210746765},{"word":"to","start":576.8,"end":577.3,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2243303507566452},{"word":"to","start":577.83997,"end":578.0,"confidence":0.89990234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2226351499557495},{"word":"do","start":578.0,"end":578.24,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.18629375100135803},{"word":"it","start":578.24,"end":578.48,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1231239214539528},{"word":"because","start":578.48,"end":578.88,"confidence":0.8886719,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.17510592937469482},{"word":"i","start":578.88,"end":579.12,"confidence":0.9819336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2760474681854248},{"word":"you","start":580.0,"end":580.16,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.31887561082839966},{"word":"know","start":580.16,"end":580.48,"confidence":0.935791,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.2963104248046875},{"word":"if","start":580.48,"end":580.64,"confidence":0.99316406,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.3837192058563232},{"word":"something","start":580.64,"end":581.04,"confidence":0.9980469,"punctuated_word":"something","sentiment":"negative","sentiment_score":-0.4615712165832519},{"word":"goes","start":581.04,"end":581.27997,"confidence":1.0,"punctuated_word":"goes","sentiment":"negative","sentiment_score":-0.45150208473205566},{"word":"wrong","start":581.27997,"end":581.52,"confidence":0.9921875,"punctuated_word":"wrong,","sentiment":"negative","sentiment_score":-0.45475777983665466},{"word":"i'm","start":581.52,"end":581.68,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5516773462295532},{"word":"gonna","start":581.68,"end":581.92,"confidence":0.98291016,"punctuated_word":"gonna","sentiment":"negative","sentiment_score":-0.4761219918727875},{"word":"be","start":581.92,"end":582.08,"confidence":0.9980469,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.5058963298797607},{"word":"just","start":582.08,"end":582.56,"confidence":0.99902344,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.5251674652099609},{"word":"as","start":582.56,"end":582.72,"confidence":0.93408203,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.4371533989906311},{"word":"worse","start":582.72,"end":583.04,"confidence":0.9291992,"punctuated_word":"worse","sentiment":"negative","sentiment_score":-0.5430241823196411},{"word":"off","start":583.04,"end":583.54,"confidence":0.79296875,"punctuated_word":"off.","sentiment":"negative","sentiment_score":-0.42700695991516113},{"word":"so","start":584.59503,"end":585.075,"confidence":0.92089844,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.025326460599899292},{"word":"well","start":585.155,"end":585.47504,"confidence":0.86157227,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.008171446621418},{"word":"with","start":585.47504,"end":585.635,"confidence":0.9892578,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.02612538635730743},{"word":"my","start":585.635,"end":585.875,"confidence":0.86279297,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.04621121659874916},{"word":"job","start":585.875,"end":586.275,"confidence":0.92822266,"punctuated_word":"job.","sentiment":"neutral","sentiment_score":0.08155769854784012},{"word":"so","start":586.275,"end":586.775,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07604590058326721},{"word":"so","start":587.05505,"end":587.55505,"confidence":0.68310547,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0410563200712204},{"word":"yeah","start":588.615,"end":589.115,"confidence":0.9975586,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.02654882520437241},{"word":"yeah","start":589.395,"end":589.795,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0067487722262740135},{"word":"yeah","start":589.795,"end":590.115,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01757296361029148},{"word":"because","start":590.115,"end":590.435,"confidence":0.98535156,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.06548864394426346},{"word":"the","start":590.435,"end":590.515,"confidence":0.6660156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08066852390766144},{"word":"surgeon","start":590.515,"end":590.995,"confidence":0.9614258,"punctuated_word":"surgeon","sentiment":"neutral","sentiment_score":-0.04757261648774147},{"word":"said","start":590.995,"end":591.235,"confidence":0.89282227,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.09975482523441316},{"word":"like","start":591.235,"end":591.555,"confidence":0.69958496,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.08794265985488892},{"word":"you","start":591.555,"end":591.715,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08547775447368622},{"word":"know","start":591.715,"end":592.195,"confidence":0.9946289,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.05624837800860405},{"word":"it's","start":592.195,"end":592.435,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.053956665098667145},{"word":"up","start":592.435,"end":592.59503,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.052533164620399475},{"word":"to","start":592.59503,"end":592.755,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04976757988333702},{"word":"you","start":592.755,"end":592.995,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07826578617095947},{"word":"governing","start":592.995,"end":593.395,"confidence":0.96240234,"punctuated_word":"governing","sentiment":"neutral","sentiment_score":-0.03498728945851326},{"word":"yourself","start":593.395,"end":593.795,"confidence":0.8312988,"punctuated_word":"yourself.","sentiment":"neutral","sentiment_score":-0.07593724876642227},{"word":"and","start":593.795,"end":593.955,"confidence":0.99316406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.12452328950166702},{"word":"i","start":593.955,"end":594.03503,"confidence":0.97265625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1453862190246582},{"word":"said","start":594.03503,"end":594.275,"confidence":0.97265625,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.1132560968399048},{"word":"well","start":594.275,"end":594.435,"confidence":0.9975586,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.14922145009040833},{"word":"i","start":594.435,"end":594.515,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21298737823963165},{"word":"don't","start":594.515,"end":594.755,"confidence":0.9970703,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.24706123769283295},{"word":"think","start":594.755,"end":594.995,"confidence":0.9980469,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.2724000811576843},{"word":"i'm","start":594.995,"end":595.155,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.25975501537323},{"word":"right","start":595.155,"end":595.47504,"confidence":0.9951172,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.25109925866127014},{"word":"yet","start":595.47504,"end":595.97504,"confidence":0.8322754,"punctuated_word":"yet,","sentiment":"neutral","sentiment_score":-0.23768019676208496},{"word":"you","start":596.03503,"end":596.195,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20441697537899017},{"word":"know","start":596.195,"end":596.515,"confidence":0.9980469,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.17850512266159058},{"word":"strength","start":596.515,"end":596.835,"confidence":0.9980469,"punctuated_word":"strength","sentiment":"neutral","sentiment_score":-0.1815623790025711},{"word":"wise","start":596.835,"end":597.155,"confidence":0.9560547,"punctuated_word":"wise","sentiment":"neutral","sentiment_score":-0.16650661826133728},{"word":"and","start":597.155,"end":597.315,"confidence":0.9790039,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2057894915342331},{"word":"all","start":597.315,"end":597.47504,"confidence":0.99609375,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.13392241299152374},{"word":"that","start":597.47504,"end":597.795,"confidence":0.986084,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.18434973061084747},{"word":"so","start":597.795,"end":598.03503,"confidence":0.98828125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1232014298439026},{"word":"yeah","start":598.115,"end":598.435,"confidence":0.94677734,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.14140111207962036},{"word":"so","start":598.435,"end":598.675,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.15405987203121185},{"word":"i'm","start":598.675,"end":598.835,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.19029316306114197},{"word":"not","start":598.835,"end":598.91504,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.219644159078598},{"word":"i","start":599.98004,"end":600.06,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2706085443496704},{"word":"i","start":600.06,"end":600.22003,"confidence":0.8125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2852911353111267},{"word":"was","start":600.22003,"end":600.46,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.23180368542671204},{"word":"trying","start":600.46,"end":600.78,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.18939700722694397},{"word":"to","start":600.78,"end":600.86005,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18850570917129517},{"word":"get","start":600.86005,"end":601.02,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1597813069820404},{"word":"back","start":601.02,"end":601.34,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.13465701043605804},{"word":"sort","start":601.34,"end":601.5,"confidence":0.8911133,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.14904464781284332},{"word":"of","start":601.5,"end":601.66003,"confidence":0.6201172,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1455245167016983},{"word":"by","start":601.66003,"end":601.9,"confidence":0.9941406,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.17682074010372162},{"word":"the","start":601.9,"end":601.98004,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1582144945859909},{"word":"middle","start":601.98004,"end":602.22003,"confidence":0.99902344,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":-0.11360275745391846},{"word":"of","start":602.22003,"end":602.3,"confidence":0.9604492,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.13833555579185486},{"word":"this","start":602.3,"end":602.46,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.14693298935890198},{"word":"month","start":602.46,"end":602.78,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.13234086334705353},{"word":"if","start":602.78,"end":602.94,"confidence":0.9375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.17129404842853546},{"word":"i","start":602.94,"end":603.10004,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1888449490070343},{"word":"think","start":603.10004,"end":603.34,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.1580754667520523},{"word":"i","start":603.34,"end":603.5,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19099760055541992},{"word":"can","start":603.5,"end":604.0,"confidence":0.8845215,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":-0.1839752048254013},{"word":"but","start":604.14,"end":604.3,"confidence":0.99609375,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.16623137891292572},{"word":"then","start":604.3,"end":604.46,"confidence":0.9941406,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.16497117280960083},{"word":"that's","start":604.46,"end":604.78,"confidence":0.9785156,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.20654742419719696},{"word":"four","start":604.78,"end":605.02,"confidence":0.99316406,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.22649797797203064},{"word":"months","start":605.02,"end":605.42004,"confidence":0.74658203,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.210269957780838},{"word":"so","start":605.42004,"end":605.66003,"confidence":0.93115234,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.16827961802482605},{"word":"it's","start":605.66003,"end":605.74,"confidence":0.95532227,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1864892840385437},{"word":"still","start":605.74,"end":606.24,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.2206050306558609},{"word":"a","start":607.10004,"end":607.26,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1843262016773224},{"word":"long","start":607.26,"end":607.58,"confidence":1.0,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.18227355182170868},{"word":"time","start":607.58,"end":608.08,"confidence":0.98168945,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.19094248116016388},{"word":"so","start":609.66003,"end":610.16003,"confidence":0.83203125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.032214295119047165},{"word":"but","start":610.7,"end":610.78,"confidence":0.9741211,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.018856612965464592},{"word":"yeah","start":610.86005,"end":611.36005,"confidence":0.99902344,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.007674591615796089},{"word":"yeah","start":611.58,"end":611.98004,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022690346464514732},{"word":"so","start":611.98004,"end":612.14,"confidence":0.9921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.031238026916980743},{"word":"that's","start":612.14,"end":612.38,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.04630366712808609},{"word":"what","start":612.38,"end":612.7,"confidence":0.99609375,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.037054769694805145},{"word":"that's","start":612.7,"end":612.94,"confidence":0.80810547,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.06195973604917526},{"word":"what","start":612.94,"end":613.10004,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.042102038860321045},{"word":"i'm","start":613.10004,"end":613.34,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0579414889216423},{"word":"planning","start":613.34,"end":613.74,"confidence":0.99902344,"punctuated_word":"planning","sentiment":"neutral","sentiment_score":0.06672948598861694},{"word":"on","start":613.74,"end":613.9,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04315901920199394},{"word":"at","start":613.9,"end":613.98004,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.02138586714863777},{"word":"the","start":613.98004,"end":614.14,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04505385458469391},{"word":"moment","start":614.14,"end":614.64,"confidence":0.748291,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.05134696513414383},{"word":"trying","start":614.78,"end":615.225,"confidence":0.76000977,"punctuated_word":"Trying.","sentiment":"neutral","sentiment_score":0.05510500818490982},{"word":"trying","start":615.625,"end":616.125,"confidence":0.98828125,"punctuated_word":"Trying","sentiment":"neutral","sentiment_score":0.06129485368728638},{"word":"with","start":616.505,"end":616.745,"confidence":0.82714844,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0964520424604416},{"word":"the","start":616.745,"end":616.985,"confidence":0.43237305,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10592855513095856},{"word":"exercises","start":616.985,"end":617.485,"confidence":0.9716797,"punctuated_word":"exercises","sentiment":"neutral","sentiment_score":0.09978823363780975},{"word":"and","start":617.70496,"end":617.94495,"confidence":0.9560547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13480353355407715},{"word":"physio","start":617.94495,"end":618.425,"confidence":0.98999023,"punctuated_word":"physio","sentiment":"neutral","sentiment_score":0.1443505734205246},{"word":"and","start":618.425,"end":618.58496,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1434568166732788},{"word":"everything","start":618.58496,"end":619.08496,"confidence":0.9536133,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":0.10708014667034148},{"word":"so","start":619.14496,"end":619.64496,"confidence":0.9667969,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.22175954282283783},{"word":"yeah","start":621.46497,"end":621.96497,"confidence":0.86206055,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.04290240257978439},{"word":"yeah","start":623.865,"end":624.185,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04115096479654312},{"word":"i'm","start":624.185,"end":624.505,"confidence":0.88305664,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05769580602645874},{"word":"doing","start":624.505,"end":624.82495,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.05864006280899048},{"word":"physio","start":624.82495,"end":625.32495,"confidence":0.99869794,"punctuated_word":"physio.","sentiment":"neutral","sentiment_score":0.07492633163928986},{"word":"yep","start":626.665,"end":627.165,"confidence":0.7624512,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.12135370820760728},{"word":"yeah","start":633.32,"end":633.8,"confidence":0.9411621,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06050455942749977},{"word":"yeah","start":633.8,"end":634.3,"confidence":0.97680664,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0447956882417202},{"word":"yep","start":634.92,"end":635.42,"confidence":0.98999023,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03915790095925331},{"word":"yep","start":636.2,"end":636.7,"confidence":0.98657227,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.026768354699015617},{"word":"alright","start":637.0,"end":637.5,"confidence":0.58166504,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.06512395292520523},{"word":"no","start":638.68,"end":638.83997,"confidence":0.9223633,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.05081566423177719},{"word":"worries","start":638.83997,"end":639.33997,"confidence":0.9655762,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.06230716034770012},{"word":"listen","start":643.32,"end":643.82,"confidence":0.7512207,"punctuated_word":"Listen.","sentiment":"neutral","sentiment_score":0.025720681995153427},{"word":"probably","start":644.235,"end":644.595,"confidence":0.94921875,"punctuated_word":"Probably,","sentiment":"neutral","sentiment_score":0.01027230266481638},{"word":"you","start":644.595,"end":644.955,"confidence":0.96777344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.004626192152500153},{"word":"know","start":644.955,"end":645.035,"confidence":0.9499512,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.005432192236185074},{"word":"like","start":645.035,"end":645.355,"confidence":0.86328125,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.003066491335630417},{"word":"i","start":645.355,"end":645.435,"confidence":0.55126953,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.001402728259563446},{"word":"guess","start":645.435,"end":645.675,"confidence":0.61499023,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":0.014892516657710075},{"word":"it's","start":645.675,"end":645.755,"confidence":0.7832031,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.008404324762523174},{"word":"gonna","start":645.755,"end":645.915,"confidence":0.9892578,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.007260570302605629},{"word":"be","start":645.915,"end":646.075,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.013890396803617476},{"word":"a","start":646.075,"end":646.15497,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00890950858592987},{"word":"quick","start":646.15497,"end":646.475,"confidence":0.99902344,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.007820162922143936},{"word":"chat","start":646.475,"end":646.795,"confidence":0.9951172,"punctuated_word":"chat","sentiment":"neutral","sentiment_score":0.006830450147390366},{"word":"probably","start":646.795,"end":647.035,"confidence":0.4345703,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.012226663529872894},{"word":"at","start":647.035,"end":647.195,"confidence":0.97998047,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.018877528607845303},{"word":"the","start":647.195,"end":647.355,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004398450255393982},{"word":"moment","start":647.355,"end":647.855,"confidence":0.97314453,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.0049309562891721725},{"word":"probably","start":649.115,"end":649.515,"confidence":0.8886719,"punctuated_word":"Probably","sentiment":"neutral","sentiment_score":0.004458548501133919},{"word":"just","start":649.515,"end":649.835,"confidence":0.82714844,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.006864864379167557},{"word":"try","start":649.835,"end":650.075,"confidence":0.92578125,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.004473123699426651},{"word":"giving","start":650.075,"end":650.315,"confidence":0.8984375,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":-0.0062474533915519714},{"word":"me","start":650.315,"end":650.475,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.004552304744720459},{"word":"a","start":650.475,"end":650.635,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0025645997375249863},{"word":"call","start":650.635,"end":651.135,"confidence":0.9328613,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.0027852263301610947},{"word":"don't","start":653.115,"end":653.355,"confidence":0.61065674,"punctuated_word":"Don't","sentiment":"neutral","sentiment_score":-0.043721579015254974},{"word":"know","start":653.355,"end":653.855,"confidence":0.6016846,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.06904124468564987},{"word":"yeah","start":658.69,"end":659.08997,"confidence":0.7687988,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.021302208304405212},{"word":"just","start":659.08997,"end":659.32996,"confidence":0.9633789,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.026014849543571472},{"word":"give","start":659.32996,"end":659.49,"confidence":0.9951172,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.027373645454645157},{"word":"me","start":659.49,"end":659.73,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03006298840045929},{"word":"a","start":659.73,"end":659.88995,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04773807153105736},{"word":"call","start":659.88995,"end":660.38995,"confidence":0.99853516,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.02331092394888401},{"word":"yep","start":660.76996,"end":661.26996,"confidence":0.8852539,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05255289003252983},{"word":"yep","start":661.97,"end":662.47,"confidence":0.98291016,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.15415282547473907},{"word":"no","start":664.37,"end":664.69,"confidence":0.9921875,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11856979131698608},{"word":"worries","start":664.69,"end":665.19,"confidence":0.9941406,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.05147003382444382},{"word":"alright","start":672.52997,"end":672.93,"confidence":0.9453125,"punctuated_word":"Alright","sentiment":"neutral","sentiment_score":0.14433422684669495},{"word":"then","start":672.93,"end":673.43,"confidence":0.8312988,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.13833320140838623},{"word":"good","start":674.505,"end":674.745,"confidence":0.9873047,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.518501341342926},{"word":"on","start":674.745,"end":674.90497,"confidence":0.9951172,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.4281817376613617},{"word":"you","start":674.90497,"end":675.40497,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2216204404830933},{"word":"no","start":676.665,"end":676.985,"confidence":0.9016113,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.15889176726341248},{"word":"nothing","start":676.985,"end":677.385,"confidence":0.8745117,"punctuated_word":"Nothing","sentiment":"neutral","sentiment_score":-0.1653459072113037},{"word":"much","start":677.385,"end":677.625,"confidence":0.99609375,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.25011178851127625},{"word":"at","start":677.625,"end":677.785,"confidence":0.9951172,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.18978238105773929},{"word":"the","start":677.785,"end":677.865,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1712038516998291},{"word":"moment","start":677.865,"end":678.365,"confidence":0.99902344,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.16772373020648956},{"word":"no","start":679.14496,"end":679.545,"confidence":0.7512207,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.21414344012737271},{"word":"nothing","start":679.545,"end":679.865,"confidence":0.94384766,"punctuated_word":"Nothing","sentiment":"neutral","sentiment_score":-0.17957885563373566},{"word":"much","start":679.865,"end":680.105,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.15977197885513306},{"word":"at","start":680.105,"end":680.26495,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.20129764080047607},{"word":"the","start":680.26495,"end":680.345,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2553809881210327},{"word":"moment","start":680.345,"end":680.825,"confidence":0.92700195,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.2521902322769165},{"word":"so","start":680.825,"end":681.325,"confidence":0.8276367,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04107225686311722},{"word":"alright","start":682.745,"end":683.245,"confidence":0.97094727,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.10453516244888306},{"word":"okay","start":684.345,"end":684.745,"confidence":0.95947266,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.11830604076385498},{"word":"then","start":684.745,"end":685.245,"confidence":0.9875488,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.13472174108028412},{"word":"alright","start":687.14496,"end":687.545,"confidence":0.99121094,"punctuated_word":"Alright","sentiment":"neutral","sentiment_score":0.19097580015659332},{"word":"then","start":687.545,"end":687.865,"confidence":0.99316406,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.22253073751926425},{"word":"thank","start":687.865,"end":688.105,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7278209328651428},{"word":"you","start":688.105,"end":688.45496,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5607770681381226},{"word":"alright","start":690.21497,"end":690.71497,"confidence":0.9951172,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.4734433591365814},{"word":"bye","start":691.1749,"end":691.415,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.18793675303459167},{"word":"now","start":691.415,"end":691.915,"confidence":0.9807129,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.254407674074173}],"paragraphs":{"transcript":"\nHello. Rob speaking. Not too bad. Yourself? Yep.\n\nYep. Yep. Yep. Yep. Yep.\n\nYep. You're right right now. Yep. Rob Lucy Flynn. Seventy to the third nineteen sixty nine.\n\n55 Forbes Road, Cowanba, Queensland. Yep. Mhmm. Yep. Yep.\n\nMhmm. Yep. Yep. Yep. Yep.\n\nYep. Right. Right. Mhmm. Mhmm.\n\nYep. But somewhere in February late in February, there would have been another telephone call because I knew about my shoulder getting operated on. Now and I said, well, we're they didn't know whether I was gonna be back at work in three months or longer. So, initially, I said, yeah. Okay.\n\nWe'll get rid of it, and we hadn't done any signing or anything. And I said, well, maybe we better hang on to the HESTA Because if I go over three months, I'll at least get something out of Hester for paying all the premiums, and I'll get otherwise, I'm just gonna get nothing. So I don't know what happened with that that recording. But I'm sure it was because I got my shoulder operated on or if not early March somewhere there because I got my shoulder operated on on the March 16. Yep.\n\nMhmm. Yep. And I know they said they would get on to Hester. I don't know who it was now. And notify them that, you know, that I may end up having a claim, you know, in time, like because I'll be having the shoulder up in on the March 16.\n\nSo I don't know whatever happened with that. But yeah. So that's what I was just thinking. Okay. Well but yeah.\n\nSo Yep. Mhmm. Right. Yep. Mhmm.\n\nYep. Yep. Yep. Yep. Yep.\n\nI know this one I rang up, and I said, I think I've gotta be doing a signature. And now I'm I'm pretty sure it was after I got my shoulder done. And I can't remember who I was talking to, and they said, no. By the look of it, you don't need to do any signatures. So I can't remember, but I didn't know whether that was towards the HESTA thing or anything else.\n\nSo but yeah. But anyway yep. Not that I know of. Yep. Right.\n\nYep. Yep. Yep. Yep. Yep.\n\nYep. Mhmm. Yep. Brighter. Yep.\n\nBrighter. Yep. Yep. Well, we don't know we don't know yet. So go through the telephone calls first, and we'll just see what happens.\n\nAnd but, you know, like, I've been asking for trying to find an insurance that doesn't cover me for horses, but just, like, this shoulder and stuff like that. It's probably been twelve months. And then I got told the the other day that we had to have that sorted out, had to have all the supers together to have the insurance. So I haven't bothered going looking outside of the supers at, you know, just me in general. I just thought, well, okay.\n\nWe'll we'll do it through superannuations. But yeah. So because I'm I'm gonna end up being four months off. So I'm still having one back to work yet. So but yeah.\n\nSo I thought I will yeah. So oh, well, he's sorta giving me a clearance, but I really don't have an I I don't have to go back and see him, but I just don't have enough strength in the arm and that yet. I don't have to go back and see the surgeon, but I don't have enough strength in the arm. And I I know it's not moving in one way as good as it as it could as it should. So it's my decision to to do it because I you know, if something goes wrong, I'm gonna be just as worse off.\n\nSo well, with my job. So so yeah. Yeah. Yeah. Because the surgeon said, like, you know, it's up to you governing yourself.\n\nAnd I said, well, I don't think I'm right yet, you know, strength wise and all that. So yeah. So I'm not I I was trying to get back sort of by the middle of this month if I think I can, but then that's four months. So it's still a long time. So but yeah.\n\nYeah. So that's what that's what I'm planning on at the moment. Trying. Trying with the exercises and physio and everything. So yeah.\n\nYeah. I'm doing physio. Yep. Yeah. Yeah.\n\nYep. Yep. Alright. No worries. Listen.\n\nProbably, you know, like, I guess, it's gonna be a quick chat probably at the moment. Probably just try giving me a call. Don't know. Yeah. Just give me a call.\n\nYep. Yep. No worries. Alright then. Good on you.\n\nNo. Nothing much at the moment. No. Nothing much at the moment. So alright.\n\nOkay then. Alright then. Thank you. Alright. Bye now.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.96,"sentiment":"neutral","sentiment_score":0.05441175401210785},{"text":"Rob speaking.","start":0.96,"end":1.78,"sentiment":"neutral","sentiment_score":0.05157540366053581},{"text":"Not too bad.","start":5.8399997,"end":6.72,"sentiment":"neutral","sentiment_score":0.18543652693430582},{"text":"Yourself?","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.12876901030540466},{"text":"Yep.","start":15.385,"end":15.885,"sentiment":"neutral","sentiment_score":-0.21042823791503903}],"sentiment":"neutral","sentiment_score":0.07902661431580782,"num_words":8,"start":0.48,"end":15.885},{"sentences":[{"text":"Yep.","start":20.265,"end":20.765,"sentiment":"neutral","sentiment_score":-0.10281764715909958},{"text":"Yep.","start":20.904999,"end":21.404999,"sentiment":"neutral","sentiment_score":-0.05485305935144424},{"text":"Yep.","start":26.425,"end":26.824999,"sentiment":"neutral","sentiment_score":0.01846669800579548},{"text":"Yep.","start":26.824999,"end":27.224998,"sentiment":"neutral","sentiment_score":0.03180374950170517},{"text":"Yep.","start":27.224998,"end":27.724998,"sentiment":"neutral","sentiment_score":0.08664396405220032}],"sentiment":"neutral","sentiment_score":-0.004151258990168572,"num_words":5,"start":20.265,"end":27.724998},{"sentences":[{"text":"Yep.","start":28.025,"end":28.105,"sentiment":"neutral","sentiment_score":0.16485664248466492},{"text":"You're right right now.","start":28.105,"end":29.404999,"sentiment":"neutral","sentiment_score":0.2031678929924965},{"text":"Yep.","start":36.23,"end":36.63,"sentiment":"neutral","sentiment_score":0.01789468340575695},{"text":"Rob Lucy Flynn.","start":36.63,"end":37.85,"sentiment":"neutral","sentiment_score":0.0156465961287419},{"text":"Seventy to the third nineteen sixty nine.","start":38.87,"end":41.27,"sentiment":"neutral","sentiment_score":0.017731118548129286}],"sentiment":"neutral","sentiment_score":0.07290503225522116,"num_words":16,"start":28.025,"end":41.27},{"sentences":[{"text":"55 Forbes Road, Cowanba, Queensland.","start":41.27,"end":44.17,"sentiment":"neutral","sentiment_score":0.026718248799443244},{"text":"Yep.","start":53.335,"end":53.835,"sentiment":"neutral","sentiment_score":0.17320452630519867},{"text":"Mhmm.","start":58.614998,"end":59.114998,"sentiment":"neutral","sentiment_score":-0.03597591444849968},{"text":"Yep.","start":65.53,"end":66.03,"sentiment":"neutral","sentiment_score":0.01612185314297676},{"text":"Yep.","start":75.535,"end":76.035,"sentiment":"neutral","sentiment_score":0.040237896144390106}],"sentiment":"neutral","sentiment_score":0.036353289460142456,"num_words":9,"start":41.27,"end":76.035},{"sentences":[{"text":"Mhmm.","start":88.05,"end":88.55,"sentiment":"neutral","sentiment_score":-0.001618076115846634},{"text":"Yep.","start":97.09,"end":97.59,"sentiment":"neutral","sentiment_score":-0.008383167907595634},{"text":"Yep.","start":104.195,"end":104.695,"sentiment":"neutral","sentiment_score":-0.02585071325302124},{"text":"Yep.","start":114.274994,"end":114.774994,"sentiment":"neutral","sentiment_score":-0.06717131286859512},{"text":"Yep.","start":131.465,"end":131.965,"sentiment":"neutral","sentiment_score":-0.01814989186823368}],"sentiment":"neutral","sentiment_score":-0.02423463240265846,"num_words":5,"start":88.05,"end":131.965},{"sentences":[{"text":"Yep.","start":134.42499,"end":134.92499,"sentiment":"neutral","sentiment_score":-0.07134746015071869},{"text":"Right.","start":149.06001,"end":149.56001,"sentiment":"neutral","sentiment_score":-0.12250032275915146},{"text":"Right.","start":162.63501,"end":163.13501,"sentiment":"neutral","sentiment_score":0.00665937177836895},{"text":"Mhmm.","start":166.395,"end":166.895,"sentiment":"neutral","sentiment_score":0.05996125936508179},{"text":"Mhmm.","start":166.955,"end":167.455,"sentiment":"neutral","sentiment_score":0.046515822410583496}],"sentiment":"neutral","sentiment_score":-0.016142265871167183,"num_words":5,"start":134.42499,"end":167.455},{"sentences":[{"text":"Yep.","start":179.96999,"end":180.46999,"sentiment":"neutral","sentiment_score":-0.021554749459028244},{"text":"But somewhere in February late in February, there would have been another telephone call because I knew about my shoulder getting operated on.","start":182.45,"end":192.735,"sentiment":"neutral","sentiment_score":-0.11970613022213397},{"text":"Now and I said, well, we're they didn't know whether I was gonna be back at work in three months or longer.","start":193.195,"end":202.735,"sentiment":"neutral","sentiment_score":-0.2070883329619061},{"text":"So, initially, I said, yeah.","start":203.98001,"end":205.66,"sentiment":"neutral","sentiment_score":-0.15174140483140947},{"text":"Okay.","start":205.66,"end":205.90001,"sentiment":"neutral","sentiment_score":-0.1998333036899567}],"sentiment":"neutral","sentiment_score":-0.159409219184174,"num_words":52,"start":179.96999,"end":205.90001},{"sentences":[{"text":"We'll get rid of it, and we hadn't done any signing or anything.","start":205.90001,"end":209.36,"sentiment":"neutral","sentiment_score":-0.29394736886024475},{"text":"And I said, well, maybe we better hang on to the HESTA Because if I go over three months, I'll at least get something out of Hester for paying all the premiums, and I'll get otherwise, I'm just gonna get nothing.","start":210.70001,"end":223.83499,"sentiment":"negative","sentiment_score":-0.37283841466031425},{"text":"So I don't know what happened with that that recording.","start":224.775,"end":229.435,"sentiment":"neutral","sentiment_score":-0.30363001525402067},{"text":"But I'm sure it was because I got my shoulder operated on or if not early March somewhere there because I got my shoulder operated on on the March 16.","start":229.81499,"end":242.67,"sentiment":"neutral","sentiment_score":-0.07215033241858085},{"text":"Yep.","start":247.155,"end":247.655,"sentiment":"neutral","sentiment_score":-0.014826922677457333}],"sentiment":"neutral","sentiment_score":-0.25603502993717003,"num_words":95,"start":205.90001,"end":247.655},{"sentences":[{"text":"Mhmm.","start":256.595,"end":257.095,"sentiment":"positive","sentiment_score":0.5466873645782471},{"text":"Yep.","start":269.69,"end":270.09,"sentiment":"neutral","sentiment_score":-0.08357444405555725},{"text":"And I know they said they would get on to Hester.","start":270.09,"end":273.07,"sentiment":"neutral","sentiment_score":-0.19604100422425705},{"text":"I don't know who it was now.","start":273.13,"end":274.59,"sentiment":"neutral","sentiment_score":-0.2499690673180989},{"text":"And notify them that, you know, that I may end up having a claim, you know, in time, like because I'll be having the shoulder up in on the March 16.","start":275.86502,"end":289.885,"sentiment":"neutral","sentiment_score":-0.18617572515241562}],"sentiment":"neutral","sentiment_score":-0.18067782503717086,"num_words":51,"start":256.595,"end":289.885},{"sentences":[{"text":"So I don't know whatever happened with that.","start":290.17,"end":292.49002,"sentiment":"neutral","sentiment_score":-0.24533431977033615},{"text":"But yeah.","start":292.49002,"end":294.73,"sentiment":"neutral","sentiment_score":-0.15789680927991867},{"text":"So that's what I was just thinking.","start":294.73,"end":296.41,"sentiment":"neutral","sentiment_score":-0.10661820535148893},{"text":"Okay.","start":296.41,"end":296.89,"sentiment":"neutral","sentiment_score":-0.04836470261216163},{"text":"Well but yeah.","start":296.89,"end":299.31,"sentiment":"neutral","sentiment_score":-0.07791974643866222}],"sentiment":"neutral","sentiment_score":-0.15747235981481417,"num_words":21,"start":290.17,"end":299.31},{"sentences":[{"text":"So Yep.","start":300.25,"end":311.085,"sentiment":"neutral","sentiment_score":-0.08607083186507225},{"text":"Mhmm.","start":323.22,"end":323.72,"sentiment":"neutral","sentiment_score":-0.1074817106127739},{"text":"Right.","start":337.47498,"end":337.97498,"sentiment":"neutral","sentiment_score":-0.06349613517522812},{"text":"Yep.","start":379.18,"end":379.68,"sentiment":"neutral","sentiment_score":0.014691172167658806},{"text":"Mhmm.","start":397.51498,"end":398.01498,"sentiment":"neutral","sentiment_score":0.01492199208587408}],"sentiment":"neutral","sentiment_score":-0.052251057544102274,"num_words":6,"start":300.25,"end":398.01498},{"sentences":[{"text":"Yep.","start":398.395,"end":398.895,"sentiment":"neutral","sentiment_score":-0.00905586313456297},{"text":"Yep.","start":402.13,"end":402.63,"sentiment":"neutral","sentiment_score":0.11069854348897934},{"text":"Yep.","start":402.69,"end":403.19,"sentiment":"neutral","sentiment_score":0.2201249599456787},{"text":"Yep.","start":405.73,"end":406.23,"sentiment":"neutral","sentiment_score":0.16475969552993774},{"text":"Yep.","start":406.77,"end":406.93,"sentiment":"neutral","sentiment_score":0.06843441724777222}],"sentiment":"neutral","sentiment_score":0.11099235061556101,"num_words":5,"start":398.395,"end":406.93},{"sentences":[{"text":"I know this one I rang up, and I said, I think I've gotta be doing a signature.","start":406.93,"end":411.99,"sentiment":"neutral","sentiment_score":-0.038764835335314274},{"text":"And now I'm I'm pretty sure it was after I got my shoulder done.","start":412.05,"end":414.915,"sentiment":"neutral","sentiment_score":-0.11095308166529451},{"text":"And I can't remember who I was talking to, and they said, no.","start":415.635,"end":419.89502,"sentiment":"neutral","sentiment_score":-0.1797079529899817},{"text":"By the look of it, you don't need to do any signatures.","start":419.95502,"end":422.535,"sentiment":"neutral","sentiment_score":-0.0763798129434387},{"text":"So I can't remember, but I didn't know whether that was towards the HESTA thing or anything else.","start":423.155,"end":429.23502,"sentiment":"neutral","sentiment_score":-0.1929186719159285}],"sentiment":"neutral","sentiment_score":-0.11968543224036693,"num_words":75,"start":406.93,"end":429.23502},{"sentences":[{"text":"So but yeah.","start":429.23502,"end":431.9,"sentiment":"neutral","sentiment_score":-0.04088572909434637},{"text":"But anyway yep.","start":431.9,"end":433.6,"sentiment":"neutral","sentiment_score":0.0023100807641943297},{"text":"Not that I know of.","start":447.48502,"end":448.625,"sentiment":"neutral","sentiment_score":-0.13740085810422897},{"text":"Yep.","start":454.605,"end":455.105,"sentiment":"neutral","sentiment_score":0.16358931362628937},{"text":"Right.","start":459.25,"end":459.75,"sentiment":"neutral","sentiment_score":0.04776673763990402}],"sentiment":"neutral","sentiment_score":-0.045490398788108274,"num_words":13,"start":429.23502,"end":459.75},{"sentences":[{"text":"Yep.","start":461.65002,"end":462.15002,"sentiment":"neutral","sentiment_score":0.2843198776245117},{"text":"Yep.","start":463.65002,"end":464.15002,"sentiment":"neutral","sentiment_score":0.3133484721183777},{"text":"Yep.","start":464.29,"end":464.79,"sentiment":"neutral","sentiment_score":0.11411552131175996},{"text":"Yep.","start":472.135,"end":472.615,"sentiment":"neutral","sentiment_score":-0.05072055384516716},{"text":"Yep.","start":472.615,"end":473.115,"sentiment":"neutral","sentiment_score":-0.052288055419921875}],"sentiment":"neutral","sentiment_score":0.12175505235791206,"num_words":5,"start":461.65002,"end":473.115},{"sentences":[{"text":"Yep.","start":477.815,"end":478.315,"sentiment":"neutral","sentiment_score":-0.07960496097803116},{"text":"Mhmm.","start":483.575,"end":484.075,"sentiment":"neutral","sentiment_score":0.07516923546791077},{"text":"Yep.","start":489.95,"end":490.35,"sentiment":"neutral","sentiment_score":0.3024079203605652},{"text":"Brighter.","start":490.35,"end":490.85,"sentiment":"positive","sentiment_score":0.35648998618125916},{"text":"Yep.","start":497.71002,"end":498.11002,"sentiment":"neutral","sentiment_score":0.2042092531919479}],"sentiment":"neutral","sentiment_score":0.17173428684473038,"num_words":5,"start":477.815,"end":498.11002},{"sentences":[{"text":"Brighter.","start":498.11002,"end":498.61002,"sentiment":"neutral","sentiment_score":0.19446730613708496},{"text":"Yep.","start":499.23,"end":499.73,"sentiment":"neutral","sentiment_score":0.12332992255687714},{"text":"Yep.","start":500.335,"end":500.835,"sentiment":"neutral","sentiment_score":0.0347919687628746},{"text":"Well, we don't know we don't know yet.","start":506.735,"end":508.815,"sentiment":"neutral","sentiment_score":-0.1985723120160401},{"text":"So go through the telephone calls first, and we'll just see what happens.","start":508.815,"end":512.115,"sentiment":"neutral","sentiment_score":-0.034741093046390094}],"sentiment":"neutral","sentiment_score":-0.07031764617810647,"num_words":24,"start":498.11002,"end":512.115},{"sentences":[{"text":"And but, you know, like, I've been asking for trying to find an insurance that doesn't cover me for horses, but just, like, this shoulder and stuff like that.","start":512.63,"end":521.75,"sentiment":"neutral","sentiment_score":-0.1648727672110344},{"text":"It's probably been twelve months.","start":521.75,"end":523.37,"sentiment":"neutral","sentiment_score":-0.13344095796346664},{"text":"And then I got told the the other day that we had to have that sorted out, had to have all the supers together to have the insurance.","start":523.67,"end":530.305,"sentiment":"neutral","sentiment_score":-0.17105763352343015},{"text":"So I haven't bothered going looking outside of the supers at, you know, just me in general.","start":530.925,"end":537.825,"sentiment":"neutral","sentiment_score":-0.18479688114979687},{"text":"I just thought, well, okay.","start":539.325,"end":540.685,"sentiment":"neutral","sentiment_score":-0.1082338847219944}],"sentiment":"neutral","sentiment_score":-0.16572434738987968,"num_words":84,"start":512.63,"end":540.685},{"sentences":[{"text":"We'll we'll do it through superannuations.","start":540.685,"end":542.98004,"sentiment":"neutral","sentiment_score":-0.07841459351281325},{"text":"But yeah.","start":543.52,"end":544.64,"sentiment":"neutral","sentiment_score":-0.11712861061096191},{"text":"So because I'm I'm gonna end up being four months off.","start":544.64,"end":547.68,"sentiment":"neutral","sentiment_score":-0.2040196806192398},{"text":"So I'm still having one back to work yet.","start":547.68,"end":550.64,"sentiment":"neutral","sentiment_score":-0.11284921566645305},{"text":"So but yeah.","start":550.64,"end":552.08,"sentiment":"neutral","sentiment_score":-0.039430045833190284}],"sentiment":"neutral","sentiment_score":-0.1317062692776803,"num_words":31,"start":540.685,"end":552.08},{"sentences":[{"text":"So I thought I will yeah.","start":552.08,"end":554.08,"sentiment":"neutral","sentiment_score":-0.030410599894821644},{"text":"So oh, well, he's sorta giving me a clearance, but I really don't have an I I don't have to go back and see him, but I just don't have enough strength in the arm and that yet.","start":554.08,"end":564.865,"sentiment":"neutral","sentiment_score":-0.30850066715165186},{"text":"I don't have to go back and see the surgeon, but I don't have enough strength in the arm.","start":564.865,"end":568.46497,"sentiment":"negative","sentiment_score":-0.4016650601437217},{"text":"And I I know it's not moving in one way as good as it as it could as it should.","start":568.46497,"end":574.72,"sentiment":"negative","sentiment_score":-0.5830127418041229},{"text":"So it's my decision to to do it because I you know, if something goes wrong, I'm gonna be just as worse off.","start":574.72,"end":583.54,"sentiment":"negative","sentiment_score":-0.34650102030971774}],"sentiment":"negative","sentiment_score":-0.3694990886515885,"num_words":106,"start":552.08,"end":583.54},{"sentences":[{"text":"So well, with my job.","start":584.59503,"end":586.275,"sentiment":"neutral","sentiment_score":0.027347857505083083},{"text":"So so yeah.","start":586.275,"end":589.115,"sentiment":"neutral","sentiment_score":0.04788368195295334},{"text":"Yeah.","start":589.395,"end":589.795,"sentiment":"neutral","sentiment_score":0.0067487722262740135},{"text":"Yeah.","start":589.795,"end":590.115,"sentiment":"neutral","sentiment_score":-0.01757296361029148},{"text":"Because the surgeon said, like, you know, it's up to you governing yourself.","start":590.115,"end":593.795,"sentiment":"neutral","sentiment_score":-0.06681547199304287}],"sentiment":"neutral","sentiment_score":-0.026044999735186928,"num_words":23,"start":584.59503,"end":593.795},{"sentences":[{"text":"And I said, well, I don't think I'm right yet, you know, strength wise and all that.","start":593.795,"end":597.795,"sentiment":"neutral","sentiment_score":-0.1922601737520274},{"text":"So yeah.","start":597.795,"end":598.435,"sentiment":"neutral","sentiment_score":-0.13230127096176147},{"text":"So I'm not I I was trying to get back sort of by the middle of this month if I think I can, but then that's four months.","start":598.435,"end":605.42004,"sentiment":"neutral","sentiment_score":-0.18044869069542205},{"text":"So it's still a long time.","start":605.42004,"end":608.08,"sentiment":"neutral","sentiment_score":-0.1888193612297376},{"text":"So but yeah.","start":609.66003,"end":611.36005,"sentiment":"neutral","sentiment_score":-0.019581833233435948}],"sentiment":"neutral","sentiment_score":-0.17459375896890247,"num_words":56,"start":593.795,"end":611.36005},{"sentences":[{"text":"Yeah.","start":611.58,"end":611.98004,"sentiment":"neutral","sentiment_score":0.022690346464514732},{"text":"So that's what that's what I'm planning on at the moment.","start":611.98004,"end":614.64,"sentiment":"neutral","sentiment_score":0.04584317451173609},{"text":"Trying.","start":614.78,"end":615.225,"sentiment":"neutral","sentiment_score":0.05510500818490982},{"text":"Trying with the exercises and physio and everything.","start":615.625,"end":619.08496,"sentiment":"neutral","sentiment_score":0.11164434440433979},{"text":"So yeah.","start":619.14496,"end":621.96497,"sentiment":"neutral","sentiment_score":0.1323309727013111}],"sentiment":"neutral","sentiment_score":0.07564725977895052,"num_words":23,"start":611.58,"end":621.96497},{"sentences":[{"text":"Yeah.","start":623.865,"end":624.185,"sentiment":"neutral","sentiment_score":0.04115096479654312},{"text":"I'm doing physio.","start":624.185,"end":625.32495,"sentiment":"neutral","sentiment_score":0.06375406682491302},{"text":"Yep.","start":626.665,"end":627.165,"sentiment":"neutral","sentiment_score":0.12135370820760728},{"text":"Yeah.","start":633.32,"end":633.8,"sentiment":"neutral","sentiment_score":0.06050455942749977},{"text":"Yeah.","start":633.8,"end":634.3,"sentiment":"neutral","sentiment_score":0.0447956882417202}],"sentiment":"neutral","sentiment_score":0.06558101730687278,"num_words":7,"start":623.865,"end":634.3},{"sentences":[{"text":"Yep.","start":634.92,"end":635.42,"sentiment":"neutral","sentiment_score":0.03915790095925331},{"text":"Yep.","start":636.2,"end":636.7,"sentiment":"neutral","sentiment_score":0.026768354699015617},{"text":"Alright.","start":637.0,"end":637.5,"sentiment":"neutral","sentiment_score":0.06512395292520523},{"text":"No worries.","start":638.68,"end":639.33997,"sentiment":"neutral","sentiment_score":0.056561412289738655},{"text":"Listen.","start":643.32,"end":643.82,"sentiment":"neutral","sentiment_score":0.025720681995153427}],"sentiment":"neutral","sentiment_score":0.04498228585968415,"num_words":6,"start":634.92,"end":643.82},{"sentences":[{"text":"Probably, you know, like, I guess, it's gonna be a quick chat probably at the moment.","start":644.235,"end":647.855,"sentiment":"neutral","sentiment_score":0.0037144183879718184},{"text":"Probably just try giving me a call.","start":649.115,"end":651.135,"sentiment":"neutral","sentiment_score":0.0007453435765845435},{"text":"Don't know.","start":653.115,"end":653.855,"sentiment":"neutral","sentiment_score":-0.05638141185045242},{"text":"Yeah.","start":658.69,"end":659.08997,"sentiment":"neutral","sentiment_score":0.021302208304405212},{"text":"Just give me a call.","start":659.08997,"end":660.38995,"sentiment":"neutral","sentiment_score":0.030900095775723457}],"sentiment":"neutral","sentiment_score":0.004118966539540599,"num_words":31,"start":644.235,"end":660.38995},{"sentences":[{"text":"Yep.","start":660.76996,"end":661.26996,"sentiment":"neutral","sentiment_score":0.05255289003252983},{"text":"Yep.","start":661.97,"end":662.47,"sentiment":"neutral","sentiment_score":0.15415282547473907},{"text":"No worries.","start":664.37,"end":665.19,"sentiment":"neutral","sentiment_score":0.08501991257071495},{"text":"Alright then.","start":672.52997,"end":673.43,"sentiment":"neutral","sentiment_score":0.1413337141275406},{"text":"Good on you.","start":674.505,"end":675.40497,"sentiment":"positive","sentiment_score":0.38943450649579364}],"sentiment":"neutral","sentiment_score":0.2030796098212401,"num_words":9,"start":660.76996,"end":675.40497},{"sentences":[{"text":"No.","start":676.665,"end":676.985,"sentiment":"neutral","sentiment_score":-0.15889176726341248},{"text":"Nothing much at the moment.","start":676.985,"end":678.365,"sentiment":"neutral","sentiment_score":-0.1888335317373276},{"text":"No.","start":679.14496,"end":679.545,"sentiment":"neutral","sentiment_score":-0.21414344012737271},{"text":"Nothing much at the moment.","start":679.545,"end":680.825,"sentiment":"neutral","sentiment_score":-0.2096439391374588},{"text":"So alright.","start":680.825,"end":683.245,"sentiment":"neutral","sentiment_score":0.03173145279288292}],"sentiment":"neutral","sentiment_score":-0.16442568972706795,"num_words":14,"start":676.665,"end":683.245},{"sentences":[{"text":"Okay then.","start":684.345,"end":685.245,"sentiment":"neutral","sentiment_score":0.12651389092206955},{"text":"Alright then.","start":687.14496,"end":687.865,"sentiment":"neutral","sentiment_score":0.20675326883792877},{"text":"Thank you.","start":687.865,"end":688.45496,"sentiment":"positive","sentiment_score":0.6442990005016327},{"text":"Alright.","start":690.21497,"end":690.71497,"sentiment":"positive","sentiment_score":0.4734433591365814},{"text":"Bye now.","start":691.1749,"end":691.915,"sentiment":"neutral","sentiment_score":0.22117221355438232}],"sentiment":"neutral","sentiment_score":0.3189911229742898,"num_words":9,"start":684.345,"end":691.915}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Rob speaking.\n\nChannel 0: Hi, Rod. Larissa from Oakview Financial. How are you going?\n\nChannel 1: Not too bad. Yourself?\n\nChannel 0: Yeah. Good. Thank you. I was just giving you a call. Veronica raised your file with me.\n\nI apologize that\n\nChannel 1: Yep.\n\nChannel 0: it's taking me a little bit to get through to you. I have unfortunately been very unwell and off work.\n\nChannel 1: Yep. Yep.\n\nChannel 0: But I was just giving you a call to have a a chat with you if you had time. I know I've called you out of the blue.\n\nChannel 1: Yep. Yep. Yep.\n\nChannel 0: Cool.\n\nChannel 1: Yep. You're\n\nChannel 0: Alright.\n\nChannel 1: right right now.\n\nChannel 0: Before I jump into it, I need to let you know our calls are recorded. And if I could just get you confirmed security, will you mind your full name and address?\n\nChannel 1: Yep. Rob Lucy Flynn. Seventy to the third nineteen sixty nine. 55 Forbes Road, Cowanba, Queensland.\n\nChannel 0: Perfect. Alright. Amazing. So what I wanna do is I want to, I guess, take you through everything, and then\n\nChannel 1: Yep.\n\nChannel 0: you can 100% fill me in on anything that you feel as though I'm missing.\n\nChannel 1: Mhmm.\n\nChannel 0: So that way I can go away, and I can obviously do a little bit further investigation. I've had a look through your file already to ascertain\n\nChannel 1: Yep.\n\nChannel 0: what happened, what's happening, where everything's at. And I hope that I'm able to, I guess, lay it out as easily and simply as possible for you.\n\nChannel 1: Yep.\n\nChannel 0: So in February of this year, Veronica provided advice to you, and that advice revolved around the consolidation of your superannuation\n\nChannel 1: Mhmm.\n\nChannel 0: funds where Brita, HESTA, AustralianSuper would all be consolidated into Netwealth.\n\nChannel 1: Yep.\n\nChannel 0: And the cancellation of your HESTA insurance would occur.\n\nChannel 1: Yep.\n\nChannel 0: Now on a phone call with one of my colleagues on the twenty third of sorry. On the sixteenth of the\n\nChannel 1: Yep.\n\nChannel 0: second, it was discussed that we either need the documents signed or an opt in completed for your HESTA fund because you were, at that point, a little bit tossing and turning as to what you wanted to do.\n\nChannel 1: Yep.\n\nChannel 0: The advice was to cancel HESTA because it was a thousand dollars\n\nChannel 1: Yep.\n\nChannel 0: a month. It was a three month wait. The premiums on that on that policy weren't putting you in a better position for your long term growth, which is what you wanted to focus on. And so the recommendation from Veronica was to cancel Hester. Hester\n\nChannel 1: Right.\n\nChannel 0: was going to lapse because the account under the legislation had not been active, and therefore, the the HESTA would be forced by legislative needs to actually close that insurance policy to save premiums.\n\nChannel 1: Right.\n\nChannel 0: It's part of legislation that came into place in 2019\n\nChannel 1: Mhmm.\n\nChannel 0: called protect\n\nChannel 1: Mhmm.\n\nChannel 0: your super legislation. Now the phone call with Caden was essentially and it's one of the phone calls I have listened to so far. I haven't gone and listened to every phone call between February and now yet.\n\nChannel 1: Yep.\n\nChannel 0: I didn't want you waiting that long.\n\nChannel 1: But somewhere\n\nChannel 0: Yes.\n\nChannel 1: in February late in February, there would have been\n\nChannel 0: Mhmm.\n\nChannel 1: another telephone call because I knew about my shoulder getting operated on. Now\n\nChannel 0: Mhmm.\n\nChannel 1: and I said, well, we're they didn't know whether I was gonna be back at work in three months or longer.\n\nChannel 0: Yep.\n\nChannel 1: So, initially, I said, yeah. Okay. We'll get rid of it, and we hadn't done any signing or anything. And I said, well, maybe we better hang on to the HESTA Because if I go over three months, I'll at least get something out of Hester for paying all the premiums, and I'll get otherwise, I'm\n\nChannel 0: Yep.\n\nChannel 1: just gonna get nothing. So I don't know what happened with that that recording. But\n\nChannel 0: And that that was sometime in February.\n\nChannel 1: I'm sure it was because I got my shoulder operated on or if not early March somewhere there because I\n\nChannel 0: K.\n\nChannel 1: got\n\nChannel 0: Yeah.\n\nChannel 1: my shoulder\n\nChannel 0: On this\n\nChannel 1: operated on on the March 16.\n\nChannel 0: yes. Yeah. March 16 your shoulder of operation as\n\nChannel 1: Yep.\n\nChannel 0: Cool. Alright. Well, that's it. So it's somewhere between basically February and the March 16. I can go and review all of those recordings.\n\nThat's fine, and I'm happy to do that\n\nChannel 1: Mhmm.\n\nChannel 0: to ascertain what if you could if you gave an instruction to say, no. I actually wanna keep that policy, then, obviously, my team hadn't hasn't followed on that request.\n\nChannel 1: Yep. And I know they said they would get on to Hester. I don't know who it was now.\n\nChannel 0: Mhmm.\n\nChannel 1: And notify them that, you know, that I may end up having a claim,\n\nChannel 0: K.\n\nChannel 1: you know, in time, like because I'll be having the shoulder up in on the March 16. So I don't know whatever happened with that. But yeah. So that's what I was just thinking. Okay.\n\nWell but yeah.\n\nChannel 0: Okay. Okay.\n\nChannel 1: So\n\nChannel 0: Because what what's happened is, essentially, the insurance with Hester, because of the legislation, lapsed.\n\nChannel 1: Yep.\n\nChannel 0: I believe it was the February 23. I walked away from my computer. I like pacing when I'm talking. It's the February 23 that that lapsed,\n\nChannel 1: Mhmm.\n\nChannel 0: which when you sign in on the sixteenth and the twenty third, it's not a lot of time. But, obviously, if the phone if the conversations happen between sixteenth and the twenty third and you said you wanna keep it, then that's obviously an issue on our end.\n\nChannel 1: Right.\n\nChannel 0: So what I wanna do is I wanna go through and I wanna have a complete look into where everything's at. I have had a look already, and I can see that the application for insurance happened on the damn it. I can't remember the date. It happened in in late March, early April. The application occurred.\n\nAnd from that application, like, to go ahead with the new life and TPD insurance from that application, everything kind of got paused because the the the surgery and everything else.\n\nChannel 1: Yep.\n\nChannel 0: So what I wanna do is I wanna go through and I wanna dig a little deeper. I wanna listen to the call recordings, make sure that, obviously, everything that's is file noted is what has been discussed with you and that there's no no nothing missing from your file or anything like\n\nChannel 1: Mhmm.\n\nChannel 0: that. Don't\n\nChannel 1: Yep.\n\nChannel 0: be wrong. My team are pretty good at doing file notes, but\n\nChannel 1: Yep.\n\nChannel 0: I wanna make\n\nChannel 1: Yep.\n\nChannel 0: sure that there's nothing that's been misinterpreted. So I'm gonna listen\n\nChannel 1: Yep.\n\nChannel 0: to the calls.\n\nChannel 1: Yep. I know\n\nChannel 0: So\n\nChannel 1: this\n\nChannel 0: it's gonna\n\nChannel 1: one\n\nChannel 0: take\n\nChannel 1: I\n\nChannel 0: me\n\nChannel 1: rang\n\nChannel 0: a couple\n\nChannel 1: up,\n\nChannel 0: of\n\nChannel 1: and I\n\nChannel 0: yes.\n\nChannel 1: said, I think I've gotta be doing a signature. And now I'm I'm pretty sure it was after I got my shoulder done. And I can't remember who I was talking to, and they said, no. By the look of it, you don't need to do any signatures. So I\n\nChannel 0: Okay.\n\nChannel 1: can't remember, but I didn't know whether that was towards the HESTA thing or anything else. So\n\nChannel 0: Yeah.\n\nChannel 1: but yeah. But anyway yep.\n\nChannel 0: No. That's okay. So I will because, basically, in our in our phone system, I can basically look up your mobile number, and I know you haven't changed your mobile number and ask you, has anyone called you on another mobile number, or have you ever called us from another phone?\n\nChannel 1: Not that I know of.\n\nChannel 0: Yeah. Cool. Realistically, any calls that come in auto logs your account anyway. So what I'll do\n\nChannel 1: Yep.\n\nChannel 0: is I'm basically gonna go into the phone system, and I will sit there and listen to every single phone call. So it's gonna\n\nChannel 1: Right.\n\nChannel 0: take me a little bit to get to because it\n\nChannel 1: Yep.\n\nChannel 0: sounds riveting\n\nChannel 1: Yep.\n\nChannel 0: to listen\n\nChannel 1: Yep.\n\nChannel 0: to phone calls, but I'm gonna sit down and listen to them. As I said, I've only just returned today. I've legitimately been bedridden for a whole week.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Me and my bed are best friends now, or maybe it's my worst enemy. I'm not entirely sure.\n\nChannel 1: Yep.\n\nChannel 0: So what I wanna do is sit down and listen to all of those phone calls, make sure\n\nChannel 1: Mhmm.\n\nChannel 0: that I have a clear understanding as to exactly the to exactly the timeline that's happened day to day, and then provide that timeline to you.\n\nChannel 1: Yep.\n\nChannel 0: So that\n\nChannel 1: Brighter.\n\nChannel 0: way you have it in writing as well. So I'm I I will follow-up with a phone call, but I will also put it in writing so that way you have a time.\n\nChannel 1: Yep. Brighter. Yep.\n\nChannel 0: What I wanna\n\nChannel 1: Yep.\n\nChannel 0: ask is, I guess, I'm more than happy to open a complaint because that's essentially what we're opening\n\nChannel 1: Well,\n\nChannel 0: is a complaint.\n\nChannel 1: we don't know we don't know yet. So go through the telephone calls\n\nChannel 0: Yeah.\n\nChannel 1: first, and we'll just see what happens. And but, you know, like, I've been asking for trying to find an insurance that doesn't cover me for horses, but just, like, this shoulder and stuff like that. It's probably\n\nChannel 0: Yeah.\n\nChannel 1: been twelve months. And then I got told the the other day that we had to have that sorted out, had to have all the supers together to have the insurance. So I haven't\n\nChannel 0: Okay.\n\nChannel 1: bothered going looking outside of the supers at, you know, just me in general.\n\nChannel 0: Yeah.\n\nChannel 1: I just thought, well, okay. We'll we'll do it through superannuations. But yeah. So because I'm I'm gonna end up being four months off. So I'm\n\nChannel 0: Okay.\n\nChannel 1: still having one back to work yet. So but yeah. So I thought I will\n\nChannel 0: Have\n\nChannel 1: yeah.\n\nChannel 0: the doctors\n\nChannel 1: So\n\nChannel 0: indicated that you'll be able to return soonish? Or\n\nChannel 1: oh, well, he's sorta giving me a clearance, but I really don't have an I I don't have to go back and see him, but I just don't have enough strength in the arm and that yet. I don't have to go\n\nChannel 0: yeah.\n\nChannel 1: back and see the surgeon, but I don't have enough strength in the arm. And I I know it's not moving in one way as good as it as it could as it should. So it's my decision to to do it because I you know, if something goes wrong, I'm gonna be just as worse off.\n\nChannel 0: Yeah.\n\nChannel 1: So well, with my job. So\n\nChannel 0: So I've been given\n\nChannel 1: so\n\nChannel 0: medical clearance to return to\n\nChannel 1: yeah.\n\nChannel 0: work.\n\nChannel 1: Yeah. Yeah. Because the surgeon said, like, you know, it's up to you governing yourself. And I said, well, I don't think I'm right yet, you know, strength wise and all that. So yeah.\n\nSo I'm not I I was trying to get back sort of by the middle of this month if I think I can, but then that's four months. So it's still a long time.\n\nChannel 0: Yeah. It paid off\n\nChannel 1: So\n\nChannel 0: work for a while.\n\nChannel 1: but yeah. Yeah. So that's what that's what I'm planning on at the moment. Trying. Trying with the exercises and physio and everything.\n\nSo\n\nChannel 0: Good. I was gonna ask whether\n\nChannel 1: yeah.\n\nChannel 0: you were continuing with physio.\n\nChannel 1: Yeah. I'm doing physio. Yep.\n\nChannel 0: Good. Okay. Alright. Well, are you okay to bear with me for, say, a week or two so I can\n\nChannel 1: Yeah.\n\nChannel 0: have a look\n\nChannel 1: Yeah.\n\nChannel 0: at everything and I can come\n\nChannel 1: Yep.\n\nChannel 0: back to you?\n\nChannel 1: Yep.\n\nChannel 0: Okay.\n\nChannel 1: Alright.\n\nChannel 0: Are you\n\nChannel 1: No worries.\n\nChannel 0: do you correspond via emails, phone calls, text messages? What's your preference?\n\nChannel 1: Listen. Probably, you know, like, I guess, it's gonna be a quick chat probably at the moment. Probably just try giving me a call.\n\nChannel 0: Yep. That's okay. Cool. I\n\nChannel 1: Don't\n\nChannel 0: just\n\nChannel 1: know.\n\nChannel 0: I just, like, if if it's gonna take me a little bit longer or anything like that, I just I so so I can give\n\nChannel 1: Yeah.\n\nChannel 0: you updates\n\nChannel 1: Just\n\nChannel 0: and\n\nChannel 1: give\n\nChannel 0: just,\n\nChannel 1: me\n\nChannel 0: like,\n\nChannel 1: a\n\nChannel 0: let\n\nChannel 1: call.\n\nChannel 0: you know.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Cool.\n\nChannel 1: Yep.\n\nChannel 0: Alright. Perfect. Alright. Well, I'm\n\nChannel 1: No\n\nChannel 0: gonna\n\nChannel 1: worries.\n\nChannel 0: get cracking on this. It's my project for Monday. So I will start listening to everything and going through from there. Okay?\n\nChannel 1: Alright then.\n\nChannel 0: Alright. Did\n\nChannel 1: Good\n\nChannel 0: you\n\nChannel 1: on\n\nChannel 0: have\n\nChannel 1: you.\n\nChannel 0: any questions or anything you wanna add? Anything\n\nChannel 1: No.\n\nChannel 0: I\n\nChannel 1: Nothing\n\nChannel 0: need to\n\nChannel 1: much\n\nChannel 0: know?\n\nChannel 1: at the moment.\n\nChannel 0: That's best. Okay.\n\nChannel 1: No. Nothing much at the moment. So\n\nChannel 0: Alright.\n\nChannel 1: alright.\n\nChannel 0: Perfect. I will jump\n\nChannel 1: Okay\n\nChannel 0: into\n\nChannel 1: then.\n\nChannel 0: it, and I will keep give you an update.\n\nChannel 1: Alright then. Thank you.\n\nChannel 0: Not a problem. Thanks,\n\nChannel 1: Alright.\n\nChannel 0: Rod. Bye.\n\nChannel 1: Bye now.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.96,"sentiment":"neutral","sentiment_score":0.05441175401210785},{"text":"Rob speaking.","start":0.96,"end":1.78,"sentiment":"neutral","sentiment_score":0.05157540366053581}],"sentiment":"neutral","sentiment_score":0.052520853777726494,"channel":1,"num_words":3,"start":0.48,"end":1.78},{"sentences":[{"text":"Hi, Rod.","start":2.3999999,"end":3.12,"sentiment":"neutral","sentiment_score":0.21007678657770157},{"text":"Larissa from Oakview Financial.","start":3.12,"end":4.48,"sentiment":"neutral","sentiment_score":0.22046231105923653},{"text":"How are you going?","start":4.48,"end":5.38,"sentiment":"neutral","sentiment_score":0.2680830806493759}],"sentiment":"neutral","sentiment_score":0.2374335139989853,"channel":0,"num_words":10,"start":2.3999999,"end":5.38},{"sentences":[{"text":"Not too bad.","start":5.8399997,"end":6.72,"sentiment":"neutral","sentiment_score":0.18543652693430582},{"text":"Yourself?","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.12876901030540466}],"sentiment":"neutral","sentiment_score":0.17126964777708054,"channel":1,"num_words":4,"start":5.8399997,"end":7.22},{"sentences":[{"text":"Yeah.","start":7.7599998,"end":8.24,"sentiment":"neutral","sentiment_score":0.2915339469909668},{"text":"Good.","start":8.24,"end":8.74,"sentiment":"positive","sentiment_score":0.6065093278884888},{"text":"Thank you.","start":8.8,"end":9.54,"sentiment":"positive","sentiment_score":0.6581977903842926},{"text":"I was just giving you a call.","start":10.48,"end":12.0,"sentiment":"neutral","sentiment_score":0.1433988000665392},{"text":"Veronica raised your file with me.","start":12.0,"end":14.605,"sentiment":"neutral","sentiment_score":0.0256601149837176}],"sentiment":"neutral","sentiment_score":0.19836418505977182,"channel":0,"num_words":17,"start":7.7599998,"end":14.605},{"sentences":[{"text":"I apologize that","start":14.605,"end":15.405,"sentiment":"neutral","sentiment_score":-0.2010109225908915}],"sentiment":"neutral","sentiment_score":-0.2010109225908915,"channel":0,"num_words":3,"start":14.605,"end":15.405},{"sentences":[{"text":"Yep.","start":15.385,"end":15.885,"sentiment":"neutral","sentiment_score":-0.21042823791503903}],"sentiment":"neutral","sentiment_score":-0.21042823791503903,"channel":1,"num_words":1,"start":15.385,"end":15.885},{"sentences":[{"text":"it's taking me a little bit to get through to you.","start":15.405,"end":17.404999,"sentiment":"neutral","sentiment_score":-0.21229513463648883},{"text":"I have unfortunately been very unwell and off work.","start":17.404999,"end":20.465,"sentiment":"negative","sentiment_score":-0.5479488405916426}],"sentiment":"negative","sentiment_score":-0.363339302316308,"channel":0,"num_words":20,"start":15.405,"end":20.465},{"sentences":[{"text":"Yep.","start":20.265,"end":20.765,"sentiment":"neutral","sentiment_score":-0.10281764715909958},{"text":"Yep.","start":20.904999,"end":21.404999,"sentiment":"neutral","sentiment_score":-0.05485305935144424}],"sentiment":"neutral","sentiment_score":-0.07883535325527191,"channel":1,"num_words":2,"start":20.265,"end":21.404999},{"sentences":[{"text":"But I was just giving you a call to have a a chat with you if you had time.","start":21.325,"end":25.325,"sentiment":"neutral","sentiment_score":-0.011857022580347563},{"text":"I know I've called you out of the blue.","start":25.325,"end":26.865,"sentiment":"neutral","sentiment_score":-0.11236259837945302}],"sentiment":"neutral","sentiment_score":-0.04416238623006003,"channel":0,"num_words":28,"start":21.325,"end":26.865},{"sentences":[{"text":"Yep.","start":26.425,"end":26.824999,"sentiment":"neutral","sentiment_score":0.01846669800579548},{"text":"Yep.","start":26.824999,"end":27.224998,"sentiment":"neutral","sentiment_score":0.03180374950170517},{"text":"Yep.","start":27.224998,"end":27.724998,"sentiment":"neutral","sentiment_score":0.08664396405220032}],"sentiment":"neutral","sentiment_score":0.045638137186566986,"channel":1,"num_words":3,"start":26.425,"end":27.724998},{"sentences":[{"text":"Cool.","start":27.99,"end":28.31,"sentiment":"neutral","sentiment_score":0.2566985785961151}],"sentiment":"neutral","sentiment_score":0.2566985785961151,"channel":0,"num_words":1,"start":27.99,"end":28.31},{"sentences":[{"text":"Yep.","start":28.025,"end":28.105,"sentiment":"neutral","sentiment_score":0.16485664248466492},{"text":"You're","start":28.105,"end":28.425,"sentiment":"neutral","sentiment_score":0.23028767108917236}],"sentiment":"neutral","sentiment_score":0.19757215678691864,"channel":1,"num_words":2,"start":28.025,"end":28.425},{"sentences":[{"text":"Alright.","start":28.31,"end":28.81,"sentiment":"neutral","sentiment_score":0.2312262058258057}],"sentiment":"neutral","sentiment_score":0.2312262058258057,"channel":0,"num_words":1,"start":28.31,"end":28.81},{"sentences":[{"text":"right right now.","start":28.425,"end":29.404999,"sentiment":"neutral","sentiment_score":0.1941279669602712}],"sentiment":"neutral","sentiment_score":0.1941279669602712,"channel":1,"num_words":3,"start":28.425,"end":29.404999},{"sentences":[{"text":"Before I jump into it, I need to let you know our calls are recorded.","start":30.31,"end":32.55,"sentiment":"neutral","sentiment_score":0.04906112477183342},{"text":"And if I could just get you confirmed security, will you mind your full name and address?","start":32.55,"end":35.45,"sentiment":"neutral","sentiment_score":0.062009347931427115}],"sentiment":"neutral","sentiment_score":0.05593986832536757,"channel":0,"num_words":32,"start":30.31,"end":35.45},{"sentences":[{"text":"Yep.","start":36.23,"end":36.63,"sentiment":"neutral","sentiment_score":0.01789468340575695},{"text":"Rob Lucy Flynn.","start":36.63,"end":37.85,"sentiment":"neutral","sentiment_score":0.0156465961287419},{"text":"Seventy to the third nineteen sixty nine.","start":38.87,"end":41.27,"sentiment":"neutral","sentiment_score":0.017731118548129286},{"text":"55 Forbes Road, Cowanba, Queensland.","start":41.27,"end":44.17,"sentiment":"neutral","sentiment_score":0.026718248799443244}],"sentiment":"neutral","sentiment_score":0.020158971601631492,"channel":1,"num_words":16,"start":36.23,"end":44.17},{"sentences":[{"text":"Perfect.","start":45.845,"end":46.345,"sentiment":"positive","sentiment_score":0.5440545082092285},{"text":"Alright.","start":46.645,"end":46.965,"sentiment":"positive","sentiment_score":0.47237083315849304},{"text":"Amazing.","start":46.965,"end":47.465,"sentiment":"positive","sentiment_score":0.5942748785018921},{"text":"So what I wanna do is I want to, I guess, take you through everything, and then","start":48.085,"end":53.52,"sentiment":"neutral","sentiment_score":0.25380616678911094}],"sentiment":"neutral","sentiment_score":0.29627025276422503,"channel":0,"num_words":20,"start":45.845,"end":53.52},{"sentences":[{"text":"Yep.","start":53.335,"end":53.835,"sentiment":"neutral","sentiment_score":0.17320452630519867}],"sentiment":"neutral","sentiment_score":0.17320452630519867,"channel":1,"num_words":1,"start":53.335,"end":53.835},{"sentences":[{"text":"you can 100% fill me in on anything that you feel as though I'm missing.","start":53.52,"end":57.7,"sentiment":"neutral","sentiment_score":0.056871718168258666}],"sentiment":"neutral","sentiment_score":0.056871718168258666,"channel":0,"num_words":15,"start":53.52,"end":57.7},{"sentences":[{"text":"Mhmm.","start":58.614998,"end":59.114998,"sentiment":"neutral","sentiment_score":-0.03597591444849968}],"sentiment":"neutral","sentiment_score":-0.03597591444849968,"channel":1,"num_words":1,"start":58.614998,"end":59.114998},{"sentences":[{"text":"So that way I can go away, and I can obviously do a little bit further investigation.","start":58.72,"end":62.82,"sentiment":"neutral","sentiment_score":-0.02547408574644257},{"text":"I've had a look through your file already to ascertain","start":62.96,"end":65.94,"sentiment":"neutral","sentiment_score":0.048650084808468816}],"sentiment":"neutral","sentiment_score":0.0019793107553764625,"channel":0,"num_words":27,"start":58.72,"end":65.94},{"sentences":[{"text":"Yep.","start":65.53,"end":66.03,"sentiment":"neutral","sentiment_score":0.01612185314297676}],"sentiment":"neutral","sentiment_score":0.01612185314297676,"channel":1,"num_words":1,"start":65.53,"end":66.03},{"sentences":[{"text":"what happened, what's happening, where everything's at.","start":66.0,"end":68.685,"sentiment":"neutral","sentiment_score":-0.014939356595277786},{"text":"And I hope that I'm able to, I guess, lay it out as easily and simply as possible for you.","start":69.085,"end":75.104996,"sentiment":"neutral","sentiment_score":0.2405925713479519}],"sentiment":"neutral","sentiment_score":0.17434355299229976,"channel":0,"num_words":27,"start":66.0,"end":75.104996},{"sentences":[{"text":"Yep.","start":75.535,"end":76.035,"sentiment":"neutral","sentiment_score":0.040237896144390106}],"sentiment":"neutral","sentiment_score":0.040237896144390106,"channel":1,"num_words":1,"start":75.535,"end":76.035},{"sentences":[{"text":"So in February of this year, Veronica provided advice to you, and that advice revolved around the consolidation of your superannuation","start":76.284996,"end":88.170006,"sentiment":"neutral","sentiment_score":0.040512218117891324}],"sentiment":"neutral","sentiment_score":0.040512218117891324,"channel":0,"num_words":21,"start":76.284996,"end":88.170006},{"sentences":[{"text":"Mhmm.","start":88.05,"end":88.55,"sentiment":"neutral","sentiment_score":-0.001618076115846634}],"sentiment":"neutral","sentiment_score":-0.001618076115846634,"channel":1,"num_words":1,"start":88.05,"end":88.55},{"sentences":[{"text":"funds where Brita, HESTA, AustralianSuper would all be consolidated into Netwealth.","start":88.55,"end":96.57,"sentiment":"neutral","sentiment_score":-0.007664847716858441}],"sentiment":"neutral","sentiment_score":-0.007664847716858441,"channel":0,"num_words":11,"start":88.55,"end":96.57},{"sentences":[{"text":"Yep.","start":97.09,"end":97.59,"sentiment":"neutral","sentiment_score":-0.008383167907595634}],"sentiment":"neutral","sentiment_score":-0.008383167907595634,"channel":1,"num_words":1,"start":97.09,"end":97.59},{"sentences":[{"text":"And the cancellation of your HESTA insurance would occur.","start":98.575005,"end":102.995,"sentiment":"neutral","sentiment_score":-0.20884045875734752}],"sentiment":"neutral","sentiment_score":-0.20884045875734752,"channel":0,"num_words":9,"start":98.575005,"end":102.995},{"sentences":[{"text":"Yep.","start":104.195,"end":104.695,"sentiment":"neutral","sentiment_score":-0.02585071325302124}],"sentiment":"neutral","sentiment_score":-0.02585071325302124,"channel":1,"num_words":1,"start":104.195,"end":104.695},{"sentences":[{"text":"Now on a phone call with one of my colleagues on the twenty third of sorry.","start":104.735,"end":112.079994,"sentiment":"neutral","sentiment_score":-0.037636107532307506},{"text":"On the sixteenth of the","start":112.079994,"end":114.66,"sentiment":"neutral","sentiment_score":-0.018753062933683395}],"sentiment":"neutral","sentiment_score":-0.0331401445326351,"channel":0,"num_words":21,"start":104.735,"end":114.66},{"sentences":[{"text":"Yep.","start":114.274994,"end":114.774994,"sentiment":"neutral","sentiment_score":-0.06717131286859512}],"sentiment":"neutral","sentiment_score":-0.06717131286859512,"channel":1,"num_words":1,"start":114.274994,"end":114.774994},{"sentences":[{"text":"second, it was discussed that we either need the documents signed or an opt in completed for your HESTA fund because you were, at that point, a little bit tossing and turning as to what you wanted to do.","start":115.08,"end":131.155,"sentiment":"neutral","sentiment_score":-0.09294009098830895}],"sentiment":"neutral","sentiment_score":-0.09294009098830895,"channel":0,"num_words":39,"start":115.08,"end":131.155},{"sentences":[{"text":"Yep.","start":131.465,"end":131.965,"sentiment":"neutral","sentiment_score":-0.01814989186823368}],"sentiment":"neutral","sentiment_score":-0.01814989186823368,"channel":1,"num_words":1,"start":131.465,"end":131.965},{"sentences":[{"text":"The advice was to cancel HESTA because it was a thousand dollars","start":131.695,"end":134.655,"sentiment":"neutral","sentiment_score":-0.17643977080782255}],"sentiment":"neutral","sentiment_score":-0.17643977080782255,"channel":0,"num_words":12,"start":131.695,"end":134.655},{"sentences":[{"text":"Yep.","start":134.42499,"end":134.92499,"sentiment":"neutral","sentiment_score":-0.07134746015071869}],"sentiment":"neutral","sentiment_score":-0.07134746015071869,"channel":1,"num_words":1,"start":134.42499,"end":134.92499},{"sentences":[{"text":"a month.","start":134.655,"end":134.895,"sentiment":"neutral","sentiment_score":-0.15072765946388245},{"text":"It was a three month wait.","start":134.895,"end":136.35501,"sentiment":"neutral","sentiment_score":-0.21405192712942758},{"text":"The premiums on that on that policy weren't putting you in a better position for your long term growth, which is what you wanted to focus on.","start":136.495,"end":144.0,"sentiment":"neutral","sentiment_score":-0.23689069543723706},{"text":"And so the recommendation from Veronica was to cancel Hester.","start":145.34,"end":148.32,"sentiment":"neutral","sentiment_score":-0.07945824600756168},{"text":"Hester","start":148.86,"end":149.26001,"sentiment":"neutral","sentiment_score":-0.059490740299224854}],"sentiment":"neutral","sentiment_score":-0.1920845404105342,"channel":0,"num_words":46,"start":134.655,"end":149.26001},{"sentences":[{"text":"Right.","start":149.06001,"end":149.56001,"sentiment":"neutral","sentiment_score":-0.12250032275915146}],"sentiment":"neutral","sentiment_score":-0.12250032275915146,"channel":1,"num_words":1,"start":149.06001,"end":149.56001},{"sentences":[{"text":"was going to lapse because the account under the legislation had not been active, and therefore, the the HESTA would be forced by legislative needs to actually close that insurance policy to save premiums.","start":149.26001,"end":163.045,"sentiment":"negative","sentiment_score":-0.3570129525135545}],"sentiment":"negative","sentiment_score":-0.3570129525135545,"channel":0,"num_words":34,"start":149.26001,"end":163.045},{"sentences":[{"text":"Right.","start":162.63501,"end":163.13501,"sentiment":"neutral","sentiment_score":0.00665937177836895}],"sentiment":"neutral","sentiment_score":0.00665937177836895,"channel":1,"num_words":1,"start":162.63501,"end":163.13501},{"sentences":[{"text":"It's part of legislation that came into place in 2019","start":163.42499,"end":166.405,"sentiment":"neutral","sentiment_score":0.068834925070405}],"sentiment":"neutral","sentiment_score":0.068834925070405,"channel":0,"num_words":10,"start":163.42499,"end":166.405},{"sentences":[{"text":"Mhmm.","start":166.395,"end":166.895,"sentiment":"neutral","sentiment_score":0.05996125936508179}],"sentiment":"neutral","sentiment_score":0.05996125936508179,"channel":1,"num_words":1,"start":166.395,"end":166.895},{"sentences":[{"text":"called protect","start":166.625,"end":167.185,"sentiment":"neutral","sentiment_score":0.056673821061849594}],"sentiment":"neutral","sentiment_score":0.056673821061849594,"channel":0,"num_words":2,"start":166.625,"end":167.185},{"sentences":[{"text":"Mhmm.","start":166.955,"end":167.455,"sentiment":"neutral","sentiment_score":0.046515822410583496}],"sentiment":"neutral","sentiment_score":0.046515822410583496,"channel":1,"num_words":1,"start":166.955,"end":167.455},{"sentences":[{"text":"your super legislation.","start":167.185,"end":168.08499,"sentiment":"neutral","sentiment_score":0.062016963958740234},{"text":"Now the phone call with Caden was essentially and it's one of the phone calls I have listened to so far.","start":169.56,"end":175.8,"sentiment":"neutral","sentiment_score":-0.013992400839924812},{"text":"I haven't gone and listened to every phone call between February and now yet.","start":175.8,"end":179.82,"sentiment":"neutral","sentiment_score":-0.0767387824931315}],"sentiment":"neutral","sentiment_score":-0.031108749491211615,"channel":0,"num_words":38,"start":167.185,"end":179.82},{"sentences":[{"text":"Yep.","start":179.96999,"end":180.46999,"sentiment":"neutral","sentiment_score":-0.021554749459028244}],"sentiment":"neutral","sentiment_score":-0.021554749459028244,"channel":1,"num_words":1,"start":179.96999,"end":180.46999},{"sentences":[{"text":"I didn't want you waiting that long.","start":180.28,"end":181.98,"sentiment":"neutral","sentiment_score":-0.16958252234118326}],"sentiment":"neutral","sentiment_score":-0.16958252234118326,"channel":0,"num_words":7,"start":180.28,"end":181.98},{"sentences":[{"text":"But somewhere","start":182.45,"end":183.67,"sentiment":"neutral","sentiment_score":-0.05656980350613594}],"sentiment":"neutral","sentiment_score":-0.05656980350613594,"channel":1,"num_words":2,"start":182.45,"end":183.67},{"sentences":[{"text":"Yes.","start":183.495,"end":183.995,"sentiment":"neutral","sentiment_score":-0.045088350772857666}],"sentiment":"neutral","sentiment_score":-0.045088350772857666,"channel":0,"num_words":1,"start":183.495,"end":183.995},{"sentences":[{"text":"in February late in February, there would have been","start":183.73,"end":186.68999,"sentiment":"neutral","sentiment_score":-0.09359977725479338}],"sentiment":"neutral","sentiment_score":-0.09359977725479338,"channel":1,"num_words":9,"start":183.73,"end":186.68999},{"sentences":[{"text":"Mhmm.","start":186.53499,"end":187.03499,"sentiment":"neutral","sentiment_score":-0.0803079754114151}],"sentiment":"neutral","sentiment_score":-0.0803079754114151,"channel":0,"num_words":1,"start":186.53499,"end":187.03499},{"sentences":[{"text":"another telephone call because I knew about my shoulder getting operated on.","start":186.68999,"end":192.735,"sentiment":"neutral","sentiment_score":-0.1498086160669724},{"text":"Now","start":193.195,"end":193.695,"sentiment":"neutral","sentiment_score":-0.1310468167066574}],"sentiment":"neutral","sentiment_score":-0.14836540073156357,"channel":1,"num_words":13,"start":186.68999,"end":193.695},{"sentences":[{"text":"Mhmm.","start":193.33499,"end":193.83499,"sentiment":"neutral","sentiment_score":-0.10478684306144714}],"sentiment":"neutral","sentiment_score":-0.10478684306144714,"channel":0,"num_words":1,"start":193.33499,"end":193.83499},{"sentences":[{"text":"and I said, well, we're they didn't know whether I was gonna be back at work in three months or longer.","start":195.035,"end":202.735,"sentiment":"neutral","sentiment_score":-0.21070935754548936}],"sentiment":"neutral","sentiment_score":-0.21070935754548936,"channel":1,"num_words":21,"start":195.035,"end":202.735},{"sentences":[{"text":"Yep.","start":203.68,"end":204.18,"sentiment":"neutral","sentiment_score":-0.08214884251356125}],"sentiment":"neutral","sentiment_score":-0.08214884251356125,"channel":0,"num_words":1,"start":203.68,"end":204.18},{"sentences":[{"text":"So, initially, I said, yeah.","start":203.98001,"end":205.66,"sentiment":"neutral","sentiment_score":-0.15174140483140947},{"text":"Okay.","start":205.66,"end":205.90001,"sentiment":"neutral","sentiment_score":-0.1998333036899567},{"text":"We'll get rid of it, and we hadn't done any signing or anything.","start":205.90001,"end":209.36,"sentiment":"neutral","sentiment_score":-0.29394736886024475},{"text":"And I said, well, maybe we better hang on to the HESTA Because if I go over three months, I'll at least get something out of Hester for paying all the premiums, and I'll get otherwise, I'm","start":210.70001,"end":222.775,"sentiment":"negative","sentiment_score":-0.3628688225069562}],"sentiment":"neutral","sentiment_score":-0.3251071884962065,"channel":1,"num_words":56,"start":203.98001,"end":222.775},{"sentences":[{"text":"Yep.","start":222.75,"end":223.25,"sentiment":"neutral","sentiment_score":-0.31715327501296997}],"sentiment":"neutral","sentiment_score":-0.31715327501296997,"channel":0,"num_words":1,"start":222.75,"end":223.25},{"sentences":[{"text":"just gonna get nothing.","start":222.775,"end":223.83499,"sentiment":"negative","sentiment_score":-0.4650571420788765},{"text":"So I don't know what happened with that that recording.","start":224.775,"end":229.435,"sentiment":"neutral","sentiment_score":-0.30363001525402067},{"text":"But","start":229.81499,"end":230.31499,"sentiment":"neutral","sentiment_score":-0.1510215699672699}],"sentiment":"negative","sentiment_score":-0.3365033527215322,"channel":1,"num_words":15,"start":222.775,"end":230.31499},{"sentences":[{"text":"And that that was sometime in February.","start":230.11,"end":232.04999,"sentiment":"neutral","sentiment_score":-0.13781222913946425}],"sentiment":"neutral","sentiment_score":-0.13781222913946425,"channel":0,"num_words":7,"start":230.11,"end":232.04999},{"sentences":[{"text":"I'm sure it was because I got my shoulder operated on or if not early March somewhere there because I","start":233.29,"end":239.84999,"sentiment":"neutral","sentiment_score":-0.0884487209841609}],"sentiment":"neutral","sentiment_score":-0.0884487209841609,"channel":1,"num_words":20,"start":233.29,"end":239.84999},{"sentences":[{"text":"K.","start":239.815,"end":239.895,"sentiment":"neutral","sentiment_score":-0.057616379112005234}],"sentiment":"neutral","sentiment_score":-0.057616379112005234,"channel":0,"num_words":1,"start":239.815,"end":239.895},{"sentences":[{"text":"got","start":239.84999,"end":240.01,"sentiment":"neutral","sentiment_score":-0.03959852457046509}],"sentiment":"neutral","sentiment_score":-0.03959852457046509,"channel":1,"num_words":1,"start":239.84999,"end":240.01},{"sentences":[{"text":"Yeah.","start":239.895,"end":240.215,"sentiment":"neutral","sentiment_score":-0.022763263434171677}],"sentiment":"neutral","sentiment_score":-0.022763263434171677,"channel":0,"num_words":1,"start":239.895,"end":240.215},{"sentences":[{"text":"my shoulder","start":240.01,"end":240.56999,"sentiment":"neutral","sentiment_score":-0.035719964653253555}],"sentiment":"neutral","sentiment_score":-0.035719964653253555,"channel":1,"num_words":2,"start":240.01,"end":240.56999},{"sentences":[{"text":"On this","start":240.215,"end":240.615,"sentiment":"neutral","sentiment_score":-0.027608750388026237}],"sentiment":"neutral","sentiment_score":-0.027608750388026237,"channel":0,"num_words":2,"start":240.215,"end":240.615},{"sentences":[{"text":"operated on on the March 16.","start":240.56999,"end":242.67,"sentiment":"neutral","sentiment_score":-0.022245921504994232}],"sentiment":"neutral","sentiment_score":-0.022245921504994232,"channel":1,"num_words":6,"start":240.56999,"end":242.67},{"sentences":[{"text":"yes.","start":243.015,"end":243.415,"sentiment":"neutral","sentiment_score":-0.004437277093529701},{"text":"Yeah.","start":243.415,"end":243.735,"sentiment":"neutral","sentiment_score":-0.0005421107634902},{"text":"March 16 your shoulder of operation as","start":243.735,"end":246.135,"sentiment":"neutral","sentiment_score":-0.010843390066708838}],"sentiment":"neutral","sentiment_score":-0.008987013147109084,"channel":0,"num_words":9,"start":243.015,"end":246.135},{"sentences":[{"text":"Yep.","start":247.155,"end":247.655,"sentiment":"neutral","sentiment_score":-0.014826922677457333}],"sentiment":"neutral","sentiment_score":-0.014826922677457333,"channel":1,"num_words":1,"start":247.155,"end":247.655},{"sentences":[{"text":"Cool.","start":247.82,"end":248.32,"sentiment":"positive","sentiment_score":0.5388264060020447},{"text":"Alright.","start":248.94,"end":249.26001,"sentiment":"neutral","sentiment_score":0.2551345229148865},{"text":"Well, that's it.","start":249.26001,"end":249.90001,"sentiment":"neutral","sentiment_score":0.11573052654663722},{"text":"So it's somewhere between basically February and the March 16.","start":249.90001,"end":252.46,"sentiment":"neutral","sentiment_score":0.030313395895063877},{"text":"I can go and review all of those recordings.","start":252.46,"end":254.14,"sentiment":"neutral","sentiment_score":0.12711434976922142}],"sentiment":"neutral","sentiment_score":0.10784648397626977,"channel":0,"num_words":24,"start":247.82,"end":254.14},{"sentences":[{"text":"That's fine, and I'm happy to do that","start":254.14,"end":256.32,"sentiment":"positive","sentiment_score":0.6926142424345016}],"sentiment":"positive","sentiment_score":0.6926142424345016,"channel":0,"num_words":8,"start":254.14,"end":256.32},{"sentences":[{"text":"Mhmm.","start":256.595,"end":257.095,"sentiment":"positive","sentiment_score":0.5466873645782471}],"sentiment":"positive","sentiment_score":0.5466873645782471,"channel":1,"num_words":1,"start":256.595,"end":257.095},{"sentences":[{"text":"to ascertain what if you could if you gave an instruction to say, no.","start":257.58002,"end":261.26,"sentiment":"neutral","sentiment_score":-0.07294486569506782},{"text":"I actually wanna keep that policy, then, obviously, my team hadn't hasn't followed on that request.","start":261.26,"end":269.69498,"sentiment":"neutral","sentiment_score":-0.1611844291910529}],"sentiment":"neutral","sentiment_score":-0.12000596622625986,"channel":0,"num_words":30,"start":257.58002,"end":269.69498},{"sentences":[{"text":"Yep.","start":269.69,"end":270.09,"sentiment":"neutral","sentiment_score":-0.08357444405555725},{"text":"And I know they said they would get on to Hester.","start":270.09,"end":273.07,"sentiment":"neutral","sentiment_score":-0.19604100422425705},{"text":"I don't know who it was now.","start":273.13,"end":274.59,"sentiment":"neutral","sentiment_score":-0.2499690673180989}],"sentiment":"neutral","sentiment_score":-0.20998994535521456,"channel":1,"num_words":19,"start":269.69,"end":274.59},{"sentences":[{"text":"Mhmm.","start":275.19498,"end":275.69498,"sentiment":"neutral","sentiment_score":-0.07228712737560272}],"sentiment":"neutral","sentiment_score":-0.07228712737560272,"channel":0,"num_words":1,"start":275.19498,"end":275.69498},{"sentences":[{"text":"And notify them that, you know, that I may end up having a claim,","start":275.86502,"end":281.565,"sentiment":"neutral","sentiment_score":-0.16793494139398848}],"sentiment":"neutral","sentiment_score":-0.16793494139398848,"channel":1,"num_words":14,"start":275.86502,"end":281.565},{"sentences":[{"text":"K.","start":282.8,"end":283.3,"sentiment":"neutral","sentiment_score":-0.14943218231201172}],"sentiment":"neutral","sentiment_score":-0.14943218231201172,"channel":0,"num_words":1,"start":282.8,"end":283.3},{"sentences":[{"text":"you know, in time, like because I'll be having the shoulder up in on the March 16.","start":283.545,"end":289.885,"sentiment":"neutral","sentiment_score":-0.2011975470711203},{"text":"So I don't know whatever happened with that.","start":290.17,"end":292.49002,"sentiment":"neutral","sentiment_score":-0.24533431977033615},{"text":"But yeah.","start":292.49002,"end":294.73,"sentiment":"neutral","sentiment_score":-0.15789680927991867},{"text":"So that's what I was just thinking.","start":294.73,"end":296.41,"sentiment":"neutral","sentiment_score":-0.10661820535148893},{"text":"Okay.","start":296.41,"end":296.89,"sentiment":"neutral","sentiment_score":-0.04836470261216163}],"sentiment":"neutral","sentiment_score":-0.1855291033429759,"channel":1,"num_words":35,"start":283.545,"end":296.89},{"sentences":[{"text":"Well but yeah.","start":296.89,"end":299.31,"sentiment":"neutral","sentiment_score":-0.07791974643866222}],"sentiment":"neutral","sentiment_score":-0.07791974643866222,"channel":1,"num_words":3,"start":296.89,"end":299.31},{"sentences":[{"text":"Okay.","start":299.13498,"end":299.63498,"sentiment":"neutral","sentiment_score":-0.03936700150370598},{"text":"Okay.","start":299.935,"end":300.435,"sentiment":"neutral","sentiment_score":-0.05217349156737328}],"sentiment":"neutral","sentiment_score":-0.04577024653553963,"channel":0,"num_words":2,"start":299.13498,"end":300.435},{"sentences":[{"text":"So","start":300.25,"end":300.75,"sentiment":"neutral","sentiment_score":-0.07587051391601562}],"sentiment":"neutral","sentiment_score":-0.07587051391601562,"channel":1,"num_words":1,"start":300.25,"end":300.75},{"sentences":[{"text":"Because what what's happened is, essentially, the insurance with Hester, because of the legislation, lapsed.","start":301.13498,"end":309.77,"sentiment":"neutral","sentiment_score":-0.19817124009132386}],"sentiment":"neutral","sentiment_score":-0.19817124009132386,"channel":0,"num_words":15,"start":301.13498,"end":309.77},{"sentences":[{"text":"Yep.","start":310.585,"end":311.085,"sentiment":"neutral","sentiment_score":-0.09627114981412888}],"sentiment":"neutral","sentiment_score":-0.09627114981412888,"channel":1,"num_words":1,"start":310.585,"end":311.085},{"sentences":[{"text":"I believe it was the February 23.","start":312.71,"end":315.61,"sentiment":"neutral","sentiment_score":-0.1420614155275481},{"text":"I walked away from my computer.","start":315.99,"end":317.19,"sentiment":"neutral","sentiment_score":-0.2022477462887764},{"text":"I like pacing when I'm talking.","start":317.19,"end":318.465,"sentiment":"neutral","sentiment_score":-0.08540478721261024},{"text":"It's the February 23 that that lapsed,","start":319.505,"end":322.245,"sentiment":"neutral","sentiment_score":-0.1474421407495226}],"sentiment":"neutral","sentiment_score":-0.1443246190364544,"channel":0,"num_words":26,"start":312.71,"end":322.245},{"sentences":[{"text":"Mhmm.","start":323.22,"end":323.72,"sentiment":"neutral","sentiment_score":-0.1074817106127739}],"sentiment":"neutral","sentiment_score":-0.1074817106127739,"channel":1,"num_words":1,"start":323.22,"end":323.72},{"sentences":[{"text":"which when you sign in on the sixteenth and the twenty third, it's not a lot of time.","start":323.905,"end":329.425,"sentiment":"neutral","sentiment_score":-0.20369046098656124},{"text":"But, obviously, if the phone if the conversations happen between sixteenth and the twenty third and you said you wanna keep it, then that's obviously an issue on our end.","start":329.425,"end":336.76,"sentiment":"neutral","sentiment_score":-0.28906983584165574}],"sentiment":"neutral","sentiment_score":-0.2570525702709953,"channel":0,"num_words":48,"start":323.905,"end":336.76},{"sentences":[{"text":"Right.","start":337.47498,"end":337.97498,"sentiment":"neutral","sentiment_score":-0.06349613517522812}],"sentiment":"neutral","sentiment_score":-0.06349613517522812,"channel":1,"num_words":1,"start":337.47498,"end":337.97498},{"sentences":[{"text":"So what I wanna do is I wanna go through and I wanna have a complete look into where everything's at.","start":338.90002,"end":345.24002,"sentiment":"neutral","sentiment_score":0.009780930621283395},{"text":"I have had a look already, and I can see that the application for insurance happened on the damn it.","start":345.54,"end":356.76498,"sentiment":"neutral","sentiment_score":-0.07308995202183724},{"text":"I can't remember the date.","start":356.76498,"end":357.725,"sentiment":"neutral","sentiment_score":-0.15082360804080963},{"text":"It happened in in late March, early April.","start":357.725,"end":361.26498,"sentiment":"neutral","sentiment_score":-0.08670195285230875},{"text":"The application occurred.","start":362.06998,"end":363.28998,"sentiment":"neutral","sentiment_score":-0.12695983052253723}],"sentiment":"neutral","sentiment_score":-0.054123028982103916,"channel":0,"num_words":57,"start":338.90002,"end":363.28998},{"sentences":[{"text":"And from that application, like, to go ahead with the new life and TPD insurance from that application, everything kind of got paused because the the the surgery and everything else.","start":363.43,"end":378.895,"sentiment":"neutral","sentiment_score":-0.19237897665269912}],"sentiment":"neutral","sentiment_score":-0.19237897665269912,"channel":0,"num_words":31,"start":363.43,"end":378.895},{"sentences":[{"text":"Yep.","start":379.18,"end":379.68,"sentiment":"neutral","sentiment_score":0.014691172167658806}],"sentiment":"neutral","sentiment_score":0.014691172167658806,"channel":1,"num_words":1,"start":379.18,"end":379.68},{"sentences":[{"text":"So what I wanna do is I wanna go through and I wanna dig a little deeper.","start":379.355,"end":384.635,"sentiment":"neutral","sentiment_score":-0.02393295440603705},{"text":"I wanna listen to the call recordings, make sure that, obviously, everything that's is file noted is what has been discussed with you and that there's no no nothing missing from your file or anything like","start":384.635,"end":397.67,"sentiment":"neutral","sentiment_score":0.09146292290339868}],"sentiment":"neutral","sentiment_score":0.05444915093622118,"channel":0,"num_words":53,"start":379.355,"end":397.67},{"sentences":[{"text":"Mhmm.","start":397.51498,"end":398.01498,"sentiment":"neutral","sentiment_score":0.01492199208587408}],"sentiment":"neutral","sentiment_score":0.01492199208587408,"channel":1,"num_words":1,"start":397.51498,"end":398.01498},{"sentences":[{"text":"that.","start":397.67,"end":398.17,"sentiment":"neutral","sentiment_score":0.02745739370584488},{"text":"Don't","start":398.31003,"end":398.47,"sentiment":"neutral","sentiment_score":-0.011928588151931764}],"sentiment":"neutral","sentiment_score":0.007764402776956557,"channel":0,"num_words":2,"start":397.67,"end":398.47},{"sentences":[{"text":"Yep.","start":398.395,"end":398.895,"sentiment":"neutral","sentiment_score":-0.00905586313456297}],"sentiment":"neutral","sentiment_score":-0.00905586313456297,"channel":1,"num_words":1,"start":398.395,"end":398.895},{"sentences":[{"text":"be wrong.","start":398.47,"end":398.87003,"sentiment":"neutral","sentiment_score":-0.03483575955033302},{"text":"My team are pretty good at doing file notes, but","start":398.87003,"end":401.85,"sentiment":"neutral","sentiment_score":0.14545267298817635}],"sentiment":"neutral","sentiment_score":0.11540460089842479,"channel":0,"num_words":12,"start":398.47,"end":401.85},{"sentences":[{"text":"Yep.","start":402.13,"end":402.63,"sentiment":"neutral","sentiment_score":0.11069854348897934}],"sentiment":"neutral","sentiment_score":0.11069854348897934,"channel":1,"num_words":1,"start":402.13,"end":402.63},{"sentences":[{"text":"I wanna make","start":402.23,"end":402.79,"sentiment":"neutral","sentiment_score":0.19669660925865173}],"sentiment":"neutral","sentiment_score":0.19669660925865173,"channel":0,"num_words":3,"start":402.23,"end":402.79},{"sentences":[{"text":"Yep.","start":402.69,"end":403.19,"sentiment":"neutral","sentiment_score":0.2201249599456787}],"sentiment":"neutral","sentiment_score":0.2201249599456787,"channel":1,"num_words":1,"start":402.69,"end":403.19},{"sentences":[{"text":"sure that there's nothing that's been misinterpreted.","start":402.79,"end":404.65002,"sentiment":"neutral","sentiment_score":0.03361070156097412},{"text":"So I'm gonna listen","start":404.95,"end":405.825,"sentiment":"neutral","sentiment_score":0.157918993383646}],"sentiment":"neutral","sentiment_score":0.07881371676921844,"channel":0,"num_words":11,"start":402.79,"end":405.825},{"sentences":[{"text":"Yep.","start":405.73,"end":406.23,"sentiment":"neutral","sentiment_score":0.16475969552993774}],"sentiment":"neutral","sentiment_score":0.16475969552993774,"channel":1,"num_words":1,"start":405.73,"end":406.23},{"sentences":[{"text":"to the calls.","start":405.825,"end":406.565,"sentiment":"neutral","sentiment_score":0.16926176349322}],"sentiment":"neutral","sentiment_score":0.16926176349322,"channel":0,"num_words":3,"start":405.825,"end":406.565},{"sentences":[{"text":"Yep.","start":406.77,"end":406.93,"sentiment":"neutral","sentiment_score":0.06843441724777222},{"text":"I know","start":406.93,"end":407.25,"sentiment":"neutral","sentiment_score":0.01485493965446949}],"sentiment":"neutral","sentiment_score":0.03271476551890373,"channel":1,"num_words":3,"start":406.77,"end":407.25},{"sentences":[{"text":"So","start":407.02502,"end":407.265,"sentiment":"neutral","sentiment_score":0.007164206355810165}],"sentiment":"neutral","sentiment_score":0.007164206355810165,"channel":0,"num_words":1,"start":407.02502,"end":407.265},{"sentences":[{"text":"this","start":407.25,"end":407.49,"sentiment":"neutral","sentiment_score":-0.01662873476743698}],"sentiment":"neutral","sentiment_score":-0.01662873476743698,"channel":1,"num_words":1,"start":407.25,"end":407.49},{"sentences":[{"text":"it's gonna","start":407.265,"end":407.665,"sentiment":"neutral","sentiment_score":-0.030310770496726036}],"sentiment":"neutral","sentiment_score":-0.030310770496726036,"channel":0,"num_words":2,"start":407.265,"end":407.665},{"sentences":[{"text":"one","start":407.49,"end":407.81,"sentiment":"neutral","sentiment_score":-0.04038167372345925}],"sentiment":"neutral","sentiment_score":-0.04038167372345925,"channel":1,"num_words":1,"start":407.49,"end":407.81},{"sentences":[{"text":"take","start":407.665,"end":407.905,"sentiment":"neutral","sentiment_score":-0.04615785926580429}],"sentiment":"neutral","sentiment_score":-0.04615785926580429,"channel":0,"num_words":1,"start":407.665,"end":407.905},{"sentences":[{"text":"I","start":407.81,"end":407.97,"sentiment":"neutral","sentiment_score":-0.010174330323934557}],"sentiment":"neutral","sentiment_score":-0.010174330323934557,"channel":1,"num_words":1,"start":407.81,"end":407.97},{"sentences":[{"text":"me","start":407.905,"end":407.985,"sentiment":"neutral","sentiment_score":-0.03348026052117348}],"sentiment":"neutral","sentiment_score":-0.03348026052117348,"channel":0,"num_words":1,"start":407.905,"end":407.985},{"sentences":[{"text":"rang","start":407.97,"end":408.37,"sentiment":"neutral","sentiment_score":-0.018330156803131104}],"sentiment":"neutral","sentiment_score":-0.018330156803131104,"channel":1,"num_words":1,"start":407.97,"end":408.37},{"sentences":[{"text":"a couple","start":407.985,"end":408.385,"sentiment":"neutral","sentiment_score":-0.037561723962426186}],"sentiment":"neutral","sentiment_score":-0.037561723962426186,"channel":0,"num_words":2,"start":407.985,"end":408.385},{"sentences":[{"text":"up,","start":408.37,"end":408.61,"sentiment":"neutral","sentiment_score":-0.02095281332731247}],"sentiment":"neutral","sentiment_score":-0.02095281332731247,"channel":1,"num_words":1,"start":408.37,"end":408.61},{"sentences":[{"text":"of","start":408.385,"end":408.545,"sentiment":"neutral","sentiment_score":-0.02170197293162346}],"sentiment":"neutral","sentiment_score":-0.02170197293162346,"channel":0,"num_words":1,"start":408.385,"end":408.545},{"sentences":[{"text":"and I","start":408.61,"end":409.09,"sentiment":"neutral","sentiment_score":-0.03690909780561924}],"sentiment":"neutral","sentiment_score":-0.03690909780561924,"channel":1,"num_words":2,"start":408.61,"end":409.09},{"sentences":[{"text":"yes.","start":408.86502,"end":409.36502,"sentiment":"neutral","sentiment_score":-0.0005378499627113342}],"sentiment":"neutral","sentiment_score":-0.0005378499627113342,"channel":0,"num_words":1,"start":408.86502,"end":409.36502},{"sentences":[{"text":"said, I think I've gotta be doing a signature.","start":409.09,"end":411.99,"sentiment":"neutral","sentiment_score":-0.0607990011986759},{"text":"And now I'm I'm pretty sure it was after I got my shoulder done.","start":412.05,"end":414.915,"sentiment":"neutral","sentiment_score":-0.11095308166529451},{"text":"And I can't remember who I was talking to, and they said, no.","start":415.635,"end":419.89502,"sentiment":"neutral","sentiment_score":-0.1797079529899817},{"text":"By the look of it, you don't need to do any signatures.","start":419.95502,"end":422.535,"sentiment":"neutral","sentiment_score":-0.0763798129434387},{"text":"So I","start":423.155,"end":423.715,"sentiment":"neutral","sentiment_score":-0.07566780224442482}],"sentiment":"neutral","sentiment_score":-0.11009261805564165,"channel":1,"num_words":50,"start":409.09,"end":423.715},{"sentences":[{"text":"Okay.","start":423.68,"end":424.18,"sentiment":"neutral","sentiment_score":-0.09118425101041794}],"sentiment":"neutral","sentiment_score":-0.09118425101041794,"channel":0,"num_words":1,"start":423.68,"end":424.18},{"sentences":[{"text":"can't remember, but I didn't know whether that was towards the HESTA thing or anything else.","start":423.715,"end":429.23502,"sentiment":"neutral","sentiment_score":-0.20757503062486649},{"text":"So","start":429.23502,"end":429.73502,"sentiment":"neutral","sentiment_score":-0.04513504356145859}],"sentiment":"neutral","sentiment_score":-0.19801973726819544,"channel":1,"num_words":17,"start":423.715,"end":429.73502},{"sentences":[{"text":"Yeah.","start":430.095,"end":430.595,"sentiment":"neutral","sentiment_score":-0.034088313579559326}],"sentiment":"neutral","sentiment_score":-0.034088313579559326,"channel":0,"num_words":1,"start":430.095,"end":430.595},{"sentences":[{"text":"but yeah.","start":431.25998,"end":431.9,"sentiment":"neutral","sentiment_score":-0.03876107186079025},{"text":"But anyway yep.","start":431.9,"end":433.6,"sentiment":"neutral","sentiment_score":0.0023100807641943297}],"sentiment":"neutral","sentiment_score":-0.014118380285799504,"channel":1,"num_words":5,"start":431.25998,"end":433.6},{"sentences":[{"text":"No.","start":433.45502,"end":433.695,"sentiment":"neutral","sentiment_score":-0.14085441827774048},{"text":"That's okay.","start":433.695,"end":434.435,"sentiment":"neutral","sentiment_score":-0.06089903227984905},{"text":"So I will because, basically, in our in our phone system, I can basically look up your mobile number, and I know you haven't changed your mobile number and ask you, has anyone called you on another mobile number, or have you ever called us from another phone?","start":434.575,"end":447.0,"sentiment":"neutral","sentiment_score":-0.03128219271699587}],"sentiment":"neutral","sentiment_score":-0.03459211241673021,"channel":0,"num_words":51,"start":433.45502,"end":447.0},{"sentences":[{"text":"Not that I know of.","start":447.48502,"end":448.625,"sentiment":"neutral","sentiment_score":-0.13740085810422897}],"sentiment":"neutral","sentiment_score":-0.13740085810422897,"channel":1,"num_words":5,"start":447.48502,"end":448.625},{"sentences":[{"text":"Yeah.","start":449.14,"end":449.62,"sentiment":"neutral","sentiment_score":0.08581380546092987},{"text":"Cool.","start":449.62,"end":450.12,"sentiment":"neutral","sentiment_score":0.23523971438407895},{"text":"Realistically, any calls that come in auto logs your account anyway.","start":450.82,"end":453.86,"sentiment":"neutral","sentiment_score":0.07028379088098352},{"text":"So what I'll do","start":453.86,"end":454.66,"sentiment":"neutral","sentiment_score":0.15068724937736988}],"sentiment":"neutral","sentiment_score":0.09981907159090042,"channel":0,"num_words":17,"start":449.14,"end":454.66},{"sentences":[{"text":"Yep.","start":454.605,"end":455.105,"sentiment":"neutral","sentiment_score":0.16358931362628937}],"sentiment":"neutral","sentiment_score":0.16358931362628937,"channel":1,"num_words":1,"start":454.605,"end":455.105},{"sentences":[{"text":"is I'm basically gonna go into the phone system, and I will sit there and listen to every single phone call.","start":454.66,"end":458.765,"sentiment":"neutral","sentiment_score":0.12476727100355285},{"text":"So it's gonna","start":458.765,"end":459.405,"sentiment":"neutral","sentiment_score":0.0976405714948972}],"sentiment":"neutral","sentiment_score":0.1213764335649709,"channel":0,"num_words":24,"start":454.66,"end":459.405},{"sentences":[{"text":"Right.","start":459.25,"end":459.75,"sentiment":"neutral","sentiment_score":0.04776673763990402}],"sentiment":"neutral","sentiment_score":0.04776673763990402,"channel":1,"num_words":1,"start":459.25,"end":459.75},{"sentences":[{"text":"take me a little bit to get to because it","start":459.405,"end":461.725,"sentiment":"neutral","sentiment_score":0.04743548594415188}],"sentiment":"neutral","sentiment_score":0.04743548594415188,"channel":0,"num_words":10,"start":459.405,"end":461.725},{"sentences":[{"text":"Yep.","start":461.65002,"end":462.15002,"sentiment":"neutral","sentiment_score":0.2843198776245117}],"sentiment":"neutral","sentiment_score":0.2843198776245117,"channel":1,"num_words":1,"start":461.65002,"end":462.15002},{"sentences":[{"text":"sounds riveting","start":461.725,"end":462.465,"sentiment":"positive","sentiment_score":0.41027602553367615}],"sentiment":"positive","sentiment_score":0.41027602553367615,"channel":0,"num_words":2,"start":461.725,"end":462.465},{"sentences":[{"text":"Yep.","start":463.65002,"end":464.15002,"sentiment":"neutral","sentiment_score":0.3133484721183777}],"sentiment":"neutral","sentiment_score":0.3133484721183777,"channel":1,"num_words":1,"start":463.65002,"end":464.15002},{"sentences":[{"text":"to listen","start":464.125,"end":464.525,"sentiment":"neutral","sentiment_score":0.17388112843036652}],"sentiment":"neutral","sentiment_score":0.17388112843036652,"channel":0,"num_words":2,"start":464.125,"end":464.525},{"sentences":[{"text":"Yep.","start":464.29,"end":464.79,"sentiment":"neutral","sentiment_score":0.11411552131175996}],"sentiment":"neutral","sentiment_score":0.11411552131175996,"channel":1,"num_words":1,"start":464.29,"end":464.79},{"sentences":[{"text":"to phone calls, but I'm gonna sit down and listen to them.","start":464.525,"end":467.405,"sentiment":"neutral","sentiment_score":0.07989104837179184},{"text":"As I said, I've only just returned today.","start":467.405,"end":469.245,"sentiment":"neutral","sentiment_score":-0.08024991815909743},{"text":"I've legitimately been bedridden for a whole week.","start":469.245,"end":471.77,"sentiment":"neutral","sentiment_score":-0.2465154565870762}],"sentiment":"neutral","sentiment_score":-0.05912251491099596,"channel":0,"num_words":28,"start":464.525,"end":471.77},{"sentences":[{"text":"Yep.","start":472.135,"end":472.615,"sentiment":"neutral","sentiment_score":-0.05072055384516716},{"text":"Yep.","start":472.615,"end":473.115,"sentiment":"neutral","sentiment_score":-0.052288055419921875}],"sentiment":"neutral","sentiment_score":-0.05150430463254452,"channel":1,"num_words":2,"start":472.135,"end":473.115},{"sentences":[{"text":"Me and my bed are best friends now, or maybe it's my worst enemy.","start":473.27,"end":476.38998,"sentiment":"neutral","sentiment_score":-0.3092283585241863},{"text":"I'm not entirely sure.","start":476.38998,"end":477.61,"sentiment":"neutral","sentiment_score":-0.2779577299952507}],"sentiment":"neutral","sentiment_score":-0.3022793299622006,"channel":0,"num_words":18,"start":473.27,"end":477.61},{"sentences":[{"text":"Yep.","start":477.815,"end":478.315,"sentiment":"neutral","sentiment_score":-0.07960496097803116}],"sentiment":"neutral","sentiment_score":-0.07960496097803116,"channel":1,"num_words":1,"start":477.815,"end":478.315},{"sentences":[{"text":"So what I wanna do is sit down and listen to all of those phone calls, make sure","start":479.59,"end":483.66998,"sentiment":"neutral","sentiment_score":0.10657659793893497}],"sentiment":"neutral","sentiment_score":0.10657659793893497,"channel":0,"num_words":18,"start":479.59,"end":483.66998},{"sentences":[{"text":"Mhmm.","start":483.575,"end":484.075,"sentiment":"neutral","sentiment_score":0.07516923546791077}],"sentiment":"neutral","sentiment_score":0.07516923546791077,"channel":1,"num_words":1,"start":483.575,"end":484.075},{"sentences":[{"text":"that I have a clear understanding as to exactly the to exactly the timeline that's happened day to day, and then provide that timeline to you.","start":483.66998,"end":490.04498,"sentiment":"neutral","sentiment_score":0.13022833374830392}],"sentiment":"neutral","sentiment_score":0.13022833374830392,"channel":0,"num_words":26,"start":483.66998,"end":490.04498},{"sentences":[{"text":"Yep.","start":489.95,"end":490.35,"sentiment":"neutral","sentiment_score":0.3024079203605652}],"sentiment":"neutral","sentiment_score":0.3024079203605652,"channel":1,"num_words":1,"start":489.95,"end":490.35},{"sentences":[{"text":"So that","start":490.04498,"end":490.525,"sentiment":"positive","sentiment_score":0.3402770906686783}],"sentiment":"positive","sentiment_score":0.3402770906686783,"channel":0,"num_words":2,"start":490.04498,"end":490.525},{"sentences":[{"text":"Brighter.","start":490.35,"end":490.85,"sentiment":"positive","sentiment_score":0.35648998618125916}],"sentiment":"positive","sentiment_score":0.35648998618125916,"channel":1,"num_words":1,"start":490.35,"end":490.85},{"sentences":[{"text":"way you have it in writing as well.","start":490.525,"end":492.20502,"sentiment":"positive","sentiment_score":0.355729591101408},{"text":"So I'm I I will follow-up with a phone call, but I will also put it in writing so that way you have a time.","start":492.20502,"end":497.185,"sentiment":"neutral","sentiment_score":0.22314618468284608}],"sentiment":"neutral","sentiment_score":0.25528761654189136,"channel":0,"num_words":33,"start":490.525,"end":497.185},{"sentences":[{"text":"Yep.","start":497.71002,"end":498.11002,"sentiment":"neutral","sentiment_score":0.2042092531919479},{"text":"Brighter.","start":498.11002,"end":498.61002,"sentiment":"neutral","sentiment_score":0.19446730613708496},{"text":"Yep.","start":499.23,"end":499.73,"sentiment":"neutral","sentiment_score":0.12332992255687714}],"sentiment":"neutral","sentiment_score":0.1740021606286367,"channel":1,"num_words":3,"start":497.71002,"end":499.73},{"sentences":[{"text":"What I wanna","start":499.7,"end":500.5,"sentiment":"neutral","sentiment_score":0.03812849149107933}],"sentiment":"neutral","sentiment_score":0.03812849149107933,"channel":0,"num_words":3,"start":499.7,"end":500.5},{"sentences":[{"text":"Yep.","start":500.335,"end":500.835,"sentiment":"neutral","sentiment_score":0.0347919687628746}],"sentiment":"neutral","sentiment_score":0.0347919687628746,"channel":1,"num_words":1,"start":500.335,"end":500.835},{"sentences":[{"text":"ask is, I guess, I'm more than happy to open a complaint because that's essentially what we're opening","start":500.5,"end":506.74,"sentiment":"neutral","sentiment_score":0.12650661025610235}],"sentiment":"neutral","sentiment_score":0.12650661025610235,"channel":0,"num_words":18,"start":500.5,"end":506.74},{"sentences":[{"text":"Well,","start":506.735,"end":507.13498,"sentiment":"neutral","sentiment_score":-0.04865596070885658}],"sentiment":"neutral","sentiment_score":-0.04865596070885658,"channel":1,"num_words":1,"start":506.735,"end":507.13498},{"sentences":[{"text":"is a complaint.","start":506.74,"end":507.56,"sentiment":"neutral","sentiment_score":-0.15407630801200867}],"sentiment":"neutral","sentiment_score":-0.15407630801200867,"channel":0,"num_words":3,"start":506.74,"end":507.56},{"sentences":[{"text":"we don't know we don't know yet.","start":507.13498,"end":508.815,"sentiment":"neutral","sentiment_score":-0.21998893363135202},{"text":"So go through the telephone calls","start":508.815,"end":510.41498,"sentiment":"neutral","sentiment_score":-0.017246874670187633}],"sentiment":"neutral","sentiment_score":-0.12641567564927614,"channel":1,"num_words":13,"start":507.13498,"end":510.41498},{"sentences":[{"text":"Yeah.","start":510.35498,"end":510.85498,"sentiment":"neutral","sentiment_score":-0.03293660283088684}],"sentiment":"neutral","sentiment_score":-0.03293660283088684,"channel":0,"num_words":1,"start":510.35498,"end":510.85498},{"sentences":[{"text":"first, and we'll just see what happens.","start":510.41498,"end":512.115,"sentiment":"neutral","sentiment_score":-0.04973613736884935},{"text":"And but, you know, like, I've been asking for trying to find an insurance that doesn't cover me for horses, but just, like, this shoulder and stuff like that.","start":512.63,"end":521.75,"sentiment":"neutral","sentiment_score":-0.1648727672110344},{"text":"It's probably","start":521.75,"end":522.31,"sentiment":"neutral","sentiment_score":-0.09827257320284843}],"sentiment":"neutral","sentiment_score":-0.14015811466072736,"channel":1,"num_words":38,"start":510.41498,"end":522.31},{"sentences":[{"text":"Yeah.","start":522.05,"end":522.55,"sentiment":"neutral","sentiment_score":-0.09027814865112305}],"sentiment":"neutral","sentiment_score":-0.09027814865112305,"channel":0,"num_words":1,"start":522.05,"end":522.55},{"sentences":[{"text":"been twelve months.","start":522.31,"end":523.37,"sentiment":"neutral","sentiment_score":-0.15688654780387878},{"text":"And then I got told the the other day that we had to have that sorted out, had to have all the supers together to have the insurance.","start":523.67,"end":530.305,"sentiment":"neutral","sentiment_score":-0.17105763352343015},{"text":"So I haven't","start":530.925,"end":531.805,"sentiment":"neutral","sentiment_score":-0.18695467710494995}],"sentiment":"neutral","sentiment_score":-0.1712099239230156,"channel":1,"num_words":34,"start":522.31,"end":531.805},{"sentences":[{"text":"Okay.","start":531.49,"end":531.99,"sentiment":"neutral","sentiment_score":-0.15793144702911377}],"sentiment":"neutral","sentiment_score":-0.15793144702911377,"channel":0,"num_words":1,"start":531.49,"end":531.99},{"sentences":[{"text":"bothered going looking outside of the supers at, you know, just me in general.","start":531.805,"end":537.825,"sentiment":"neutral","sentiment_score":-0.1843344963022641}],"sentiment":"neutral","sentiment_score":-0.1843344963022641,"channel":1,"num_words":14,"start":531.805,"end":537.825},{"sentences":[{"text":"Yeah.","start":538.545,"end":539.045,"sentiment":"neutral","sentiment_score":-0.09730923920869829}],"sentiment":"neutral","sentiment_score":-0.09730923920869829,"channel":0,"num_words":1,"start":538.545,"end":539.045},{"sentences":[{"text":"I just thought, well, okay.","start":539.325,"end":540.685,"sentiment":"neutral","sentiment_score":-0.1082338847219944},{"text":"We'll we'll do it through superannuations.","start":540.685,"end":542.98004,"sentiment":"neutral","sentiment_score":-0.07841459351281325},{"text":"But yeah.","start":543.52,"end":544.64,"sentiment":"neutral","sentiment_score":-0.11712861061096191},{"text":"So because I'm I'm gonna end up being four months off.","start":544.64,"end":547.68,"sentiment":"neutral","sentiment_score":-0.2040196806192398},{"text":"So I'm","start":547.68,"end":548.96,"sentiment":"neutral","sentiment_score":-0.11980188265442848}],"sentiment":"neutral","sentiment_score":-0.14345132530881807,"channel":1,"num_words":26,"start":539.325,"end":548.96},{"sentences":[{"text":"Okay.","start":548.8,"end":549.3,"sentiment":"neutral","sentiment_score":-0.09679695218801498}],"sentiment":"neutral","sentiment_score":-0.09679695218801498,"channel":0,"num_words":1,"start":548.8,"end":549.3},{"sentences":[{"text":"still having one back to work yet.","start":548.96,"end":550.64,"sentiment":"neutral","sentiment_score":-0.11086273938417435},{"text":"So but yeah.","start":550.64,"end":552.08,"sentiment":"neutral","sentiment_score":-0.039430045833190284},{"text":"So I thought I will","start":552.08,"end":553.04004,"sentiment":"neutral","sentiment_score":-0.03187478184700012}],"sentiment":"neutral","sentiment_score":-0.07024688149491946,"channel":1,"num_words":15,"start":548.96,"end":553.04004},{"sentences":[{"text":"Have","start":553.68,"end":553.92,"sentiment":"neutral","sentiment_score":-0.016994643956422806}],"sentiment":"neutral","sentiment_score":-0.016994643956422806,"channel":0,"num_words":1,"start":553.68,"end":553.92},{"sentences":[{"text":"yeah.","start":553.76,"end":554.08,"sentiment":"neutral","sentiment_score":-0.023089690133929253}],"sentiment":"neutral","sentiment_score":-0.023089690133929253,"channel":1,"num_words":1,"start":553.76,"end":554.08},{"sentences":[{"text":"the doctors","start":553.92,"end":554.4,"sentiment":"neutral","sentiment_score":-0.03538854792714119}],"sentiment":"neutral","sentiment_score":-0.03538854792714119,"channel":0,"num_words":2,"start":553.92,"end":554.4},{"sentences":[{"text":"So","start":554.08,"end":554.58,"sentiment":"neutral","sentiment_score":-0.04899206757545471}],"sentiment":"neutral","sentiment_score":-0.04899206757545471,"channel":1,"num_words":1,"start":554.08,"end":554.58},{"sentences":[{"text":"indicated that you'll be able to return soonish?","start":554.4,"end":556.9,"sentiment":"neutral","sentiment_score":-0.0977336335927248},{"text":"Or","start":557.04,"end":557.54,"sentiment":"neutral","sentiment_score":-0.11952009052038191}],"sentiment":"neutral","sentiment_score":-0.10015435102913114,"channel":0,"num_words":9,"start":554.4,"end":557.54},{"sentences":[{"text":"oh, well, he's sorta giving me a clearance, but I really don't have an I I don't have to go back and see him, but I just don't have enough strength in the arm and that yet.","start":557.545,"end":564.865,"sentiment":"neutral","sentiment_score":-0.3155144130861437},{"text":"I don't have to go","start":564.865,"end":565.665,"sentiment":"negative","sentiment_score":-0.35752856731414795}],"sentiment":"neutral","sentiment_score":-0.3205160981132871,"channel":1,"num_words":42,"start":557.545,"end":565.665},{"sentences":[{"text":"yeah.","start":565.53503,"end":566.03503,"sentiment":"neutral","sentiment_score":-0.31753039360046387}],"sentiment":"neutral","sentiment_score":-0.31753039360046387,"channel":0,"num_words":1,"start":565.53503,"end":566.03503},{"sentences":[{"text":"back and see the surgeon, but I don't have enough strength in the arm.","start":565.665,"end":568.46497,"sentiment":"negative","sentiment_score":-0.4174280932971409},{"text":"And I I know it's not moving in one way as good as it as it could as it should.","start":568.46497,"end":574.72,"sentiment":"negative","sentiment_score":-0.5830127418041229},{"text":"So it's my decision to to do it because I you know, if something goes wrong, I'm gonna be just as worse off.","start":574.72,"end":583.54,"sentiment":"negative","sentiment_score":-0.34650102030971774}],"sentiment":"negative","sentiment_score":-0.4469082738485253,"channel":1,"num_words":57,"start":565.665,"end":583.54},{"sentences":[{"text":"Yeah.","start":583.935,"end":584.435,"sentiment":"neutral","sentiment_score":-0.044775933027267456}],"sentiment":"neutral","sentiment_score":-0.044775933027267456,"channel":0,"num_words":1,"start":583.935,"end":584.435},{"sentences":[{"text":"So well, with my job.","start":584.59503,"end":586.275,"sentiment":"neutral","sentiment_score":0.027347857505083083},{"text":"So","start":586.275,"end":586.775,"sentiment":"neutral","sentiment_score":0.07604590058326721}],"sentiment":"neutral","sentiment_score":0.03546419801811377,"channel":1,"num_words":6,"start":584.59503,"end":586.775},{"sentences":[{"text":"So I've been given","start":586.575,"end":587.375,"sentiment":"neutral","sentiment_score":0.051831393502652645}],"sentiment":"neutral","sentiment_score":0.051831393502652645,"channel":0,"num_words":4,"start":586.575,"end":587.375},{"sentences":[{"text":"so","start":587.05505,"end":587.55505,"sentiment":"neutral","sentiment_score":0.0410563200712204}],"sentiment":"neutral","sentiment_score":0.0410563200712204,"channel":1,"num_words":1,"start":587.05505,"end":587.55505},{"sentences":[{"text":"medical clearance to return to","start":587.375,"end":588.65497,"sentiment":"neutral","sentiment_score":0.02818382568657398}],"sentiment":"neutral","sentiment_score":0.02818382568657398,"channel":0,"num_words":5,"start":587.375,"end":588.65497},{"sentences":[{"text":"yeah.","start":588.615,"end":589.115,"sentiment":"neutral","sentiment_score":0.02654882520437241}],"sentiment":"neutral","sentiment_score":0.02654882520437241,"channel":1,"num_words":1,"start":588.615,"end":589.115},{"sentences":[{"text":"work.","start":588.65497,"end":589.15497,"sentiment":"neutral","sentiment_score":0.015595837496221066}],"sentiment":"neutral","sentiment_score":0.015595837496221066,"channel":0,"num_words":1,"start":588.65497,"end":589.15497},{"sentences":[{"text":"Yeah.","start":589.395,"end":589.795,"sentiment":"neutral","sentiment_score":0.0067487722262740135},{"text":"Yeah.","start":589.795,"end":590.115,"sentiment":"neutral","sentiment_score":-0.01757296361029148},{"text":"Because the surgeon said, like, you know, it's up to you governing yourself.","start":590.115,"end":593.795,"sentiment":"neutral","sentiment_score":-0.06681547199304287},{"text":"And I said, well, I don't think I'm right yet, you know, strength wise and all that.","start":593.795,"end":597.795,"sentiment":"neutral","sentiment_score":-0.1922601737520274},{"text":"So yeah.","start":597.795,"end":598.435,"sentiment":"neutral","sentiment_score":-0.13230127096176147}],"sentiment":"neutral","sentiment_score":-0.12977796538239894,"channel":1,"num_words":34,"start":589.395,"end":598.435},{"sentences":[{"text":"So I'm not I I was trying to get back sort of by the middle of this month if I think I can, but then that's four months.","start":598.435,"end":605.42004,"sentiment":"neutral","sentiment_score":-0.18044869069542205},{"text":"So it's still a long time.","start":605.42004,"end":608.08,"sentiment":"neutral","sentiment_score":-0.1888193612297376}],"sentiment":"neutral","sentiment_score":-0.18192586784853654,"channel":1,"num_words":34,"start":598.435,"end":608.08},{"sentences":[{"text":"Yeah.","start":608.765,"end":609.245,"sentiment":"neutral","sentiment_score":-0.05162933096289635},{"text":"It paid off","start":609.245,"end":609.72504,"sentiment":"neutral","sentiment_score":-0.033873445043961205}],"sentiment":"neutral","sentiment_score":-0.03831241652369499,"channel":0,"num_words":4,"start":608.765,"end":609.72504},{"sentences":[{"text":"So","start":609.66003,"end":610.16003,"sentiment":"neutral","sentiment_score":-0.032214295119047165}],"sentiment":"neutral","sentiment_score":-0.032214295119047165,"channel":1,"num_words":1,"start":609.66003,"end":610.16003},{"sentences":[{"text":"work for a while.","start":609.72504,"end":611.195,"sentiment":"neutral","sentiment_score":-0.025788829661905766}],"sentiment":"neutral","sentiment_score":-0.025788829661905766,"channel":0,"num_words":4,"start":609.72504,"end":611.195},{"sentences":[{"text":"but yeah.","start":610.7,"end":611.36005,"sentiment":"neutral","sentiment_score":-0.01326560229063034},{"text":"Yeah.","start":611.58,"end":611.98004,"sentiment":"neutral","sentiment_score":0.022690346464514732},{"text":"So that's what that's what I'm planning on at the moment.","start":611.98004,"end":614.64,"sentiment":"neutral","sentiment_score":0.04584317451173609},{"text":"Trying.","start":614.78,"end":615.225,"sentiment":"neutral","sentiment_score":0.05510500818490982},{"text":"Trying with the exercises and physio and everything.","start":615.625,"end":619.08496,"sentiment":"neutral","sentiment_score":0.11164434440433979}],"sentiment":"neutral","sentiment_score":0.06298668804052084,"channel":1,"num_words":23,"start":610.7,"end":619.08496},{"sentences":[{"text":"So","start":619.14496,"end":619.64496,"sentiment":"neutral","sentiment_score":0.22175954282283783}],"sentiment":"neutral","sentiment_score":0.22175954282283783,"channel":1,"num_words":1,"start":619.14496,"end":619.64496},{"sentences":[{"text":"Good.","start":620.54,"end":620.69995,"sentiment":"positive","sentiment_score":0.349370539188385},{"text":"I was gonna ask whether","start":620.69995,"end":621.5,"sentiment":"neutral","sentiment_score":0.11074237525463104}],"sentiment":"neutral","sentiment_score":0.1505137359102567,"channel":0,"num_words":6,"start":620.54,"end":621.5},{"sentences":[{"text":"yeah.","start":621.46497,"end":621.96497,"sentiment":"neutral","sentiment_score":0.04290240257978439}],"sentiment":"neutral","sentiment_score":0.04290240257978439,"channel":1,"num_words":1,"start":621.46497,"end":621.96497},{"sentences":[{"text":"you were continuing with physio.","start":621.5,"end":622.88,"sentiment":"neutral","sentiment_score":0.03605227954685688}],"sentiment":"neutral","sentiment_score":0.03605227954685688,"channel":0,"num_words":5,"start":621.5,"end":622.88},{"sentences":[{"text":"Yeah.","start":623.865,"end":624.185,"sentiment":"neutral","sentiment_score":0.04115096479654312},{"text":"I'm doing physio.","start":624.185,"end":625.32495,"sentiment":"neutral","sentiment_score":0.06375406682491302},{"text":"Yep.","start":626.665,"end":627.165,"sentiment":"neutral","sentiment_score":0.12135370820760728}],"sentiment":"neutral","sentiment_score":0.07075337469577789,"channel":1,"num_words":5,"start":623.865,"end":627.165},{"sentences":[{"text":"Good.","start":627.18,"end":627.68,"sentiment":"neutral","sentiment_score":0.21188391745090485},{"text":"Okay.","start":628.06,"end":628.56,"sentiment":"neutral","sentiment_score":0.1236765831708908},{"text":"Alright.","start":628.77997,"end":629.25995,"sentiment":"neutral","sentiment_score":0.12071382999420166},{"text":"Well, are you okay to bear with me for, say, a week or two so I can","start":629.25995,"end":633.375,"sentiment":"neutral","sentiment_score":0.058835607679451216}],"sentiment":"neutral","sentiment_score":0.0728239830583334,"channel":0,"num_words":20,"start":627.18,"end":633.375},{"sentences":[{"text":"Yeah.","start":633.32,"end":633.8,"sentiment":"neutral","sentiment_score":0.06050455942749977}],"sentiment":"neutral","sentiment_score":0.06050455942749977,"channel":1,"num_words":1,"start":633.32,"end":633.8},{"sentences":[{"text":"have a look","start":633.375,"end":633.85504,"sentiment":"neutral","sentiment_score":0.04662716140349706}],"sentiment":"neutral","sentiment_score":0.04662716140349706,"channel":0,"num_words":3,"start":633.375,"end":633.85504},{"sentences":[{"text":"Yeah.","start":633.8,"end":634.3,"sentiment":"neutral","sentiment_score":0.0447956882417202}],"sentiment":"neutral","sentiment_score":0.0447956882417202,"channel":1,"num_words":1,"start":633.8,"end":634.3},{"sentences":[{"text":"at everything and I can come","start":633.85504,"end":635.055,"sentiment":"neutral","sentiment_score":0.043472133576869965}],"sentiment":"neutral","sentiment_score":0.043472133576869965,"channel":0,"num_words":6,"start":633.85504,"end":635.055},{"sentences":[{"text":"Yep.","start":634.92,"end":635.42,"sentiment":"neutral","sentiment_score":0.03915790095925331}],"sentiment":"neutral","sentiment_score":0.03915790095925331,"channel":1,"num_words":1,"start":634.92,"end":635.42},{"sentences":[{"text":"back to you?","start":635.055,"end":635.79504,"sentiment":"neutral","sentiment_score":0.030459953472018242}],"sentiment":"neutral","sentiment_score":0.030459953472018242,"channel":0,"num_words":3,"start":635.055,"end":635.79504},{"sentences":[{"text":"Yep.","start":636.2,"end":636.7,"sentiment":"neutral","sentiment_score":0.026768354699015617}],"sentiment":"neutral","sentiment_score":0.026768354699015617,"channel":1,"num_words":1,"start":636.2,"end":636.7},{"sentences":[{"text":"Okay.","start":636.495,"end":636.995,"sentiment":"neutral","sentiment_score":0.049501389265060425}],"sentiment":"neutral","sentiment_score":0.049501389265060425,"channel":0,"num_words":1,"start":636.495,"end":636.995},{"sentences":[{"text":"Alright.","start":637.0,"end":637.5,"sentiment":"neutral","sentiment_score":0.06512395292520523}],"sentiment":"neutral","sentiment_score":0.06512395292520523,"channel":1,"num_words":1,"start":637.0,"end":637.5},{"sentences":[{"text":"Are you","start":638.09503,"end":638.73505,"sentiment":"neutral","sentiment_score":0.04820686765015125}],"sentiment":"neutral","sentiment_score":0.04820686765015125,"channel":0,"num_words":2,"start":638.09503,"end":638.73505},{"sentences":[{"text":"No worries.","start":638.68,"end":639.33997,"sentiment":"neutral","sentiment_score":0.056561412289738655}],"sentiment":"neutral","sentiment_score":0.056561412289738655,"channel":1,"num_words":2,"start":638.68,"end":639.33997},{"sentences":[{"text":"do you correspond via emails, phone calls, text messages?","start":639.055,"end":642.655,"sentiment":"neutral","sentiment_score":0.03645875822338793},{"text":"What's your preference?","start":642.655,"end":643.635,"sentiment":"neutral","sentiment_score":0.0317969291160504}],"sentiment":"neutral","sentiment_score":0.03529330094655355,"channel":0,"num_words":12,"start":639.055,"end":643.635},{"sentences":[{"text":"Listen.","start":643.32,"end":643.82,"sentiment":"neutral","sentiment_score":0.025720681995153427},{"text":"Probably, you know, like, I guess, it's gonna be a quick chat probably at the moment.","start":644.235,"end":647.855,"sentiment":"neutral","sentiment_score":0.0037144183879718184},{"text":"Probably just try giving me a call.","start":649.115,"end":651.135,"sentiment":"neutral","sentiment_score":0.0007453435765845435}],"sentiment":"neutral","sentiment_score":0.0037653658849497638,"channel":1,"num_words":24,"start":643.32,"end":651.135},{"sentences":[{"text":"Yep.","start":651.79,"end":652.26996,"sentiment":"neutral","sentiment_score":0.04133090376853943},{"text":"That's okay.","start":652.26996,"end":652.82996,"sentiment":"neutral","sentiment_score":0.10071532428264618},{"text":"Cool.","start":652.82996,"end":653.06995,"sentiment":"neutral","sentiment_score":0.1435016542673111},{"text":"I","start":653.06995,"end":653.14996,"sentiment":"neutral","sentiment_score":-0.013696059584617616}],"sentiment":"neutral","sentiment_score":0.07451342940330505,"channel":0,"num_words":5,"start":651.79,"end":653.14996},{"sentences":[{"text":"Don't","start":653.115,"end":653.355,"sentiment":"neutral","sentiment_score":-0.043721579015254974}],"sentiment":"neutral","sentiment_score":-0.043721579015254974,"channel":1,"num_words":1,"start":653.115,"end":653.355},{"sentences":[{"text":"just","start":653.14996,"end":653.38995,"sentiment":"neutral","sentiment_score":-0.04955919831991196}],"sentiment":"neutral","sentiment_score":-0.04955919831991196,"channel":0,"num_words":1,"start":653.14996,"end":653.38995},{"sentences":[{"text":"know.","start":653.355,"end":653.855,"sentiment":"neutral","sentiment_score":-0.06904124468564987}],"sentiment":"neutral","sentiment_score":-0.06904124468564987,"channel":1,"num_words":1,"start":653.355,"end":653.855},{"sentences":[{"text":"I just, like, if if it's gonna take me a little bit longer or anything like that, I just I so so I can give","start":653.42993,"end":658.72504,"sentiment":"neutral","sentiment_score":-0.06450953587889671}],"sentiment":"neutral","sentiment_score":-0.06450953587889671,"channel":0,"num_words":25,"start":653.42993,"end":658.72504},{"sentences":[{"text":"Yeah.","start":658.69,"end":659.08997,"sentiment":"neutral","sentiment_score":0.021302208304405212}],"sentiment":"neutral","sentiment_score":0.021302208304405212,"channel":1,"num_words":1,"start":658.69,"end":659.08997},{"sentences":[{"text":"you updates","start":658.72504,"end":659.28503,"sentiment":"neutral","sentiment_score":0.029619860462844372}],"sentiment":"neutral","sentiment_score":0.029619860462844372,"channel":0,"num_words":2,"start":658.72504,"end":659.28503},{"sentences":[{"text":"Just","start":659.08997,"end":659.32996,"sentiment":"neutral","sentiment_score":0.026014849543571472}],"sentiment":"neutral","sentiment_score":0.026014849543571472,"channel":1,"num_words":1,"start":659.08997,"end":659.32996},{"sentences":[{"text":"and","start":659.28503,"end":659.445,"sentiment":"neutral","sentiment_score":0.026898084208369255}],"sentiment":"neutral","sentiment_score":0.026898084208369255,"channel":0,"num_words":1,"start":659.28503,"end":659.445},{"sentences":[{"text":"give","start":659.32996,"end":659.49,"sentiment":"neutral","sentiment_score":0.027373645454645157}],"sentiment":"neutral","sentiment_score":0.027373645454645157,"channel":1,"num_words":1,"start":659.32996,"end":659.49},{"sentences":[{"text":"just,","start":659.445,"end":659.60504,"sentiment":"neutral","sentiment_score":0.027635358273983}],"sentiment":"neutral","sentiment_score":0.027635358273983,"channel":0,"num_words":1,"start":659.445,"end":659.60504},{"sentences":[{"text":"me","start":659.49,"end":659.73,"sentiment":"neutral","sentiment_score":0.03006298840045929}],"sentiment":"neutral","sentiment_score":0.03006298840045929,"channel":1,"num_words":1,"start":659.49,"end":659.73},{"sentences":[{"text":"like,","start":659.60504,"end":659.765,"sentiment":"neutral","sentiment_score":0.03946362063288689}],"sentiment":"neutral","sentiment_score":0.03946362063288689,"channel":0,"num_words":1,"start":659.60504,"end":659.765},{"sentences":[{"text":"a","start":659.73,"end":659.88995,"sentiment":"neutral","sentiment_score":0.04773807153105736}],"sentiment":"neutral","sentiment_score":0.04773807153105736,"channel":1,"num_words":1,"start":659.73,"end":659.88995},{"sentences":[{"text":"let","start":659.765,"end":659.925,"sentiment":"neutral","sentiment_score":0.03641700372099877}],"sentiment":"neutral","sentiment_score":0.03641700372099877,"channel":0,"num_words":1,"start":659.765,"end":659.925},{"sentences":[{"text":"call.","start":659.88995,"end":660.38995,"sentiment":"neutral","sentiment_score":0.02331092394888401}],"sentiment":"neutral","sentiment_score":0.02331092394888401,"channel":1,"num_words":1,"start":659.88995,"end":660.38995},{"sentences":[{"text":"you know.","start":659.925,"end":660.66504,"sentiment":"neutral","sentiment_score":0.013463763520121574}],"sentiment":"neutral","sentiment_score":0.013463763520121574,"channel":0,"num_words":2,"start":659.925,"end":660.66504},{"sentences":[{"text":"Yep.","start":660.76996,"end":661.26996,"sentiment":"neutral","sentiment_score":0.05255289003252983}],"sentiment":"neutral","sentiment_score":0.05255289003252983,"channel":1,"num_words":1,"start":660.76996,"end":661.26996},{"sentences":[{"text":"Yeah.","start":660.805,"end":661.125,"sentiment":"neutral","sentiment_score":0.12485790997743608},{"text":"Cool.","start":661.125,"end":661.625,"sentiment":"neutral","sentiment_score":0.19750678539276123}],"sentiment":"neutral","sentiment_score":0.16118234768509865,"channel":0,"num_words":2,"start":660.805,"end":661.625},{"sentences":[{"text":"Yep.","start":661.97,"end":662.47,"sentiment":"neutral","sentiment_score":0.15415282547473907}],"sentiment":"neutral","sentiment_score":0.15415282547473907,"channel":1,"num_words":1,"start":661.97,"end":662.47},{"sentences":[{"text":"Alright.","start":662.325,"end":662.72504,"sentiment":"neutral","sentiment_score":0.2925719916820526},{"text":"Perfect.","start":662.72504,"end":663.22504,"sentiment":"positive","sentiment_score":0.3981292247772217},{"text":"Alright.","start":663.765,"end":664.16504,"sentiment":"neutral","sentiment_score":0.227608859539032},{"text":"Well, I'm","start":664.16504,"end":664.565,"sentiment":"neutral","sentiment_score":0.20059412717819214}],"sentiment":"neutral","sentiment_score":0.2638996660709381,"channel":0,"num_words":5,"start":662.325,"end":664.565},{"sentences":[{"text":"No","start":664.37,"end":664.69,"sentiment":"neutral","sentiment_score":0.11856979131698608}],"sentiment":"neutral","sentiment_score":0.11856979131698608,"channel":1,"num_words":1,"start":664.37,"end":664.69},{"sentences":[{"text":"gonna","start":664.565,"end":664.965,"sentiment":"neutral","sentiment_score":0.035559769719839096}],"sentiment":"neutral","sentiment_score":0.035559769719839096,"channel":0,"num_words":1,"start":664.565,"end":664.965},{"sentences":[{"text":"worries.","start":664.69,"end":665.19,"sentiment":"neutral","sentiment_score":0.05147003382444382}],"sentiment":"neutral","sentiment_score":0.05147003382444382,"channel":1,"num_words":1,"start":664.69,"end":665.19},{"sentences":[{"text":"get cracking on this.","start":664.965,"end":666.005,"sentiment":"neutral","sentiment_score":0.09688264317810535},{"text":"It's my project for Monday.","start":666.005,"end":668.10504,"sentiment":"neutral","sentiment_score":0.1831299215555191},{"text":"So I will start listening to everything and going through from there.","start":668.885,"end":672.16504,"sentiment":"neutral","sentiment_score":0.17960453778505325},{"text":"Okay?","start":672.16504,"end":672.66504,"sentiment":"neutral","sentiment_score":0.10990235954523088}],"sentiment":"neutral","sentiment_score":0.16219713606617667,"channel":0,"num_words":22,"start":664.965,"end":672.66504},{"sentences":[{"text":"Alright then.","start":672.52997,"end":673.43,"sentiment":"neutral","sentiment_score":0.1413337141275406}],"sentiment":"neutral","sentiment_score":0.1413337141275406,"channel":1,"num_words":2,"start":672.52997,"end":673.43},{"sentences":[{"text":"Alright.","start":674.14996,"end":674.47,"sentiment":"neutral","sentiment_score":0.20848619937896729},{"text":"Did","start":674.47,"end":674.63,"sentiment":"neutral","sentiment_score":0.29782113432884216}],"sentiment":"neutral","sentiment_score":0.2531536668539047,"channel":0,"num_words":2,"start":674.14996,"end":674.63},{"sentences":[{"text":"Good","start":674.505,"end":674.745,"sentiment":"positive","sentiment_score":0.518501341342926}],"sentiment":"positive","sentiment_score":0.518501341342926,"channel":1,"num_words":1,"start":674.505,"end":674.745},{"sentences":[{"text":"you","start":674.63,"end":674.79,"sentiment":"positive","sentiment_score":0.49136096239089966}],"sentiment":"positive","sentiment_score":0.49136096239089966,"channel":0,"num_words":1,"start":674.63,"end":674.79},{"sentences":[{"text":"on","start":674.745,"end":674.90497,"sentiment":"positive","sentiment_score":0.4281817376613617}],"sentiment":"positive","sentiment_score":0.4281817376613617,"channel":1,"num_words":1,"start":674.745,"end":674.90497},{"sentences":[{"text":"have","start":674.79,"end":674.94995,"sentiment":"positive","sentiment_score":0.4289218485355377}],"sentiment":"positive","sentiment_score":0.4289218485355377,"channel":0,"num_words":1,"start":674.79,"end":674.94995},{"sentences":[{"text":"you.","start":674.90497,"end":675.40497,"sentiment":"neutral","sentiment_score":0.2216204404830933}],"sentiment":"neutral","sentiment_score":0.2216204404830933,"channel":1,"num_words":1,"start":674.90497,"end":675.40497},{"sentences":[{"text":"any questions or anything you wanna add?","start":674.94995,"end":676.55,"sentiment":"neutral","sentiment_score":0.07839781790971756},{"text":"Anything","start":676.55,"end":676.94995,"sentiment":"neutral","sentiment_score":-0.03655827045440674}],"sentiment":"neutral","sentiment_score":0.06402830686420202,"channel":0,"num_words":8,"start":674.94995,"end":676.94995},{"sentences":[{"text":"No.","start":676.665,"end":676.985,"sentiment":"neutral","sentiment_score":-0.15889176726341248}],"sentiment":"neutral","sentiment_score":-0.15889176726341248,"channel":1,"num_words":1,"start":676.665,"end":676.985},{"sentences":[{"text":"I","start":676.94995,"end":677.02997,"sentiment":"neutral","sentiment_score":-0.1959858238697052}],"sentiment":"neutral","sentiment_score":-0.1959858238697052,"channel":0,"num_words":1,"start":676.94995,"end":677.02997},{"sentences":[{"text":"Nothing","start":676.985,"end":677.385,"sentiment":"neutral","sentiment_score":-0.1653459072113037}],"sentiment":"neutral","sentiment_score":-0.1653459072113037,"channel":1,"num_words":1,"start":676.985,"end":677.385},{"sentences":[{"text":"need to","start":677.02997,"end":677.50995,"sentiment":"neutral","sentiment_score":-0.21229291707277298}],"sentiment":"neutral","sentiment_score":-0.21229291707277298,"channel":0,"num_words":2,"start":677.02997,"end":677.50995},{"sentences":[{"text":"much","start":677.385,"end":677.625,"sentiment":"neutral","sentiment_score":-0.25011178851127625}],"sentiment":"neutral","sentiment_score":-0.25011178851127625,"channel":1,"num_words":1,"start":677.385,"end":677.625},{"sentences":[{"text":"know?","start":677.50995,"end":677.99,"sentiment":"neutral","sentiment_score":-0.19091814756393433}],"sentiment":"neutral","sentiment_score":-0.19091814756393433,"channel":0,"num_words":1,"start":677.50995,"end":677.99},{"sentences":[{"text":"at the moment.","start":677.625,"end":678.365,"sentiment":"neutral","sentiment_score":-0.17623665432135263}],"sentiment":"neutral","sentiment_score":-0.17623665432135263,"channel":1,"num_words":3,"start":677.625,"end":678.365},{"sentences":[{"text":"That's best.","start":677.99,"end":678.73,"sentiment":"neutral","sentiment_score":0.002597469836473465},{"text":"Okay.","start":679.11,"end":679.61,"sentiment":"neutral","sentiment_score":-0.013561652973294258}],"sentiment":"neutral","sentiment_score":-0.0027889044334491095,"channel":0,"num_words":3,"start":677.99,"end":679.61},{"sentences":[{"text":"No.","start":679.14496,"end":679.545,"sentiment":"neutral","sentiment_score":-0.21414344012737271},{"text":"Nothing much at the moment.","start":679.545,"end":680.825,"sentiment":"neutral","sentiment_score":-0.2096439391374588},{"text":"So","start":680.825,"end":681.325,"sentiment":"neutral","sentiment_score":-0.04107225686311722}],"sentiment":"neutral","sentiment_score":-0.18620505609682628,"channel":1,"num_words":7,"start":679.14496,"end":681.325},{"sentences":[{"text":"Alright.","start":682.69495,"end":683.1749,"sentiment":"neutral","sentiment_score":0.02310044877231121}],"sentiment":"neutral","sentiment_score":0.02310044877231121,"channel":0,"num_words":1,"start":682.69495,"end":683.1749},{"sentences":[{"text":"alright.","start":682.745,"end":683.245,"sentiment":"neutral","sentiment_score":0.10453516244888306}],"sentiment":"neutral","sentiment_score":0.10453516244888306,"channel":1,"num_words":1,"start":682.745,"end":683.245},{"sentences":[{"text":"Perfect.","start":683.1749,"end":683.6749,"sentiment":"positive","sentiment_score":0.45756396651268005},{"text":"I will jump","start":683.7349,"end":684.5349,"sentiment":"neutral","sentiment_score":0.1760685940583547}],"sentiment":"neutral","sentiment_score":0.24644243717193604,"channel":0,"num_words":4,"start":683.1749,"end":684.5349},{"sentences":[{"text":"Okay","start":684.345,"end":684.745,"sentiment":"neutral","sentiment_score":0.11830604076385498}],"sentiment":"neutral","sentiment_score":0.11830604076385498,"channel":1,"num_words":1,"start":684.345,"end":684.745},{"sentences":[{"text":"into","start":684.5349,"end":684.7749,"sentiment":"neutral","sentiment_score":0.16325896978378296}],"sentiment":"neutral","sentiment_score":0.16325896978378296,"channel":0,"num_words":1,"start":684.5349,"end":684.7749},{"sentences":[{"text":"then.","start":684.745,"end":685.245,"sentiment":"neutral","sentiment_score":0.13472174108028412}],"sentiment":"neutral","sentiment_score":0.13472174108028412,"channel":1,"num_words":1,"start":684.745,"end":685.245},{"sentences":[{"text":"it, and I will keep give you an update.","start":684.7749,"end":686.7949,"sentiment":"neutral","sentiment_score":0.18061379922760856}],"sentiment":"neutral","sentiment_score":0.18061379922760856,"channel":0,"num_words":9,"start":684.7749,"end":686.7949},{"sentences":[{"text":"Alright then.","start":687.14496,"end":687.865,"sentiment":"neutral","sentiment_score":0.20675326883792877},{"text":"Thank you.","start":687.865,"end":688.45496,"sentiment":"positive","sentiment_score":0.6442990005016327}],"sentiment":"positive","sentiment_score":0.42552613466978073,"channel":1,"num_words":4,"start":687.14496,"end":688.45496},{"sentences":[{"text":"Not a problem.","start":689.01495,"end":689.8349,"sentiment":"positive","sentiment_score":0.38615862528483075},{"text":"Thanks,","start":690.05493,"end":690.37494,"sentiment":"positive","sentiment_score":0.5613444447517395}],"sentiment":"positive","sentiment_score":0.4299550801515579,"channel":0,"num_words":4,"start":689.01495,"end":690.37494},{"sentences":[{"text":"Alright.","start":690.21497,"end":690.71497,"sentiment":"positive","sentiment_score":0.4734433591365814}],"sentiment":"positive","sentiment_score":0.4734433591365814,"channel":1,"num_words":1,"start":690.21497,"end":690.71497},{"sentences":[{"text":"Rod.","start":690.37494,"end":690.69495,"sentiment":"positive","sentiment_score":0.4495133459568024},{"text":"Bye.","start":690.69495,"end":691.19495,"sentiment":"neutral","sentiment_score":0.27786359190940857}],"sentiment":"positive","sentiment_score":0.36368846893310547,"channel":0,"num_words":2,"start":690.37494,"end":691.19495},{"sentences":[{"text":"Bye now.","start":691.1749,"end":691.915,"sentiment":"neutral","sentiment_score":0.22117221355438232}],"sentiment":"neutral","sentiment_score":0.22117221355438232,"channel":1,"num_words":2,"start":691.1749,"end":691.915},{"sentences":[{"text":"Bye.","start":691.57495,"end":692.07495,"sentiment":"neutral","sentiment_score":-0.1214822232723236}],"sentiment":"neutral","sentiment_score":-0.1214822232723236,"channel":0,"num_words":1,"start":691.57495,"end":692.07495}]},"summary":{"result":"success","short":"Representatives from Oakview Financial speak with customers about their financial situations and advise them to cancel their HESTA insurance due to political uncertainty. They will investigate and provide a timeline for the surgery, as well as follow-up on complaints and medical clearance. The representatives will update the customers on their progress and follow up with complaints, while also updating them on medical clearance and scheduling follow-up calls."},"intents":{"segments":[{"text":"Before I jump into it, I need to let you know our calls are recorded. And if I could just get you confirmed security, will you mind your full name and address? Yep.","start_word":98,"end_word":130,"intents":[{"intent":"Confirm security","confidence_score":0.22870325}]},{"text":"So that way I can go away, and I can obviously do a little bit further investigation. I've had a look through your file already to ascertain Yep. what happened, what's happening, where everything's at. And I hope that I'm able to, I guess, lay it out as easily and simply as possible for you. Yep.","start_word":183,"end_word":238,"intents":[{"intent":"Clarify future communication","confidence_score":0.0000295494}]},{"text":"So in February of this year, Veronica provided advice to you, and that advice revolved around the consolidation of your superannuation Mhmm. funds where Brita, HESTA, AustralianSuper would all be consolidated into Netwealth. Yep.","start_word":239,"end_word":272,"intents":[{"intent":"Provide advice","confidence_score":0.4671293}]},{"text":"The advice was to cancel HESTA because it was a thousand dollars Yep.","start_word":345,"end_word":357,"intents":[{"intent":"Cancel stea","confidence_score":0.004908049}]},{"text":"So it's somewhere between basically February and the March 16. I can go and review all of those recordings.","start_word":676,"end_word":694,"intents":[{"intent":"Review recordings","confidence_score":0.62434226}]},{"text":"I actually wanna keep that policy, then, obviously, my team hadn't hasn't followed on that request. Yep.","start_word":718,"end_word":734,"intents":[{"intent":"Keep policy","confidence_score":0.30496076}]},{"text":"And I know they said they would get on to Hester. I don't know who it was now.","start_word":735,"end_word":752,"intents":[{"intent":"Contact hester","confidence_score":0.000085721775}]},{"text":"So Because what what's happened is, essentially, the insurance with Hester, because of the legislation, lapsed. Yep.","start_word":809,"end_word":825,"intents":[{"intent":"Review insurance application","confidence_score":0.092058375}]},{"text":"So I will because, basically, in our in our phone system, I can basically look up your mobile number, and I know you haven't changed your mobile number and ask you, has anyone called you on another mobile number, or have you ever called us from another phone? Not that I know of.","start_word":1176,"end_word":1228,"intents":[{"intent":"Check phone number usage","confidence_score":0.00007930279}]},{"text":"So what I wanna do is sit down and listen to all of those phone calls, make sure Mhmm. that I have a clear understanding as to exactly the to exactly the timeline that's happened day to day, and then provide that timeline to you. Yep.","start_word":1339,"end_word":1384,"intents":[{"intent":"Request assistance with phone calls","confidence_score":0.00009787737}]},{"text":"So So I've been given so medical clearance to return to yeah. work.","start_word":1714,"end_word":1726,"intents":[{"intent":"Complete medical clearance return","confidence_score":0.00014148442}]},{"text":"So I'm not I I was trying to get back sort of by the middle of this month if I think I can, but then that's four months. So it's still a long time. Yeah.","start_word":1761,"end_word":1795,"intents":[{"intent":"Confirm schedule","confidence_score":0.000027664644}]},{"text":"I was gonna ask whether yeah. you were continuing with physio. Yeah.","start_word":1829,"end_word":1840,"intents":[{"intent":"Determine physio progress","confidence_score":0.00041803383}]}]},"sentiments":{"segments":[{"text":"Hello. Rob speaking. Hi, Rod. Larissa from Oakview Financial. How are you going? Not too bad. Yourself? Yeah.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.18623152375221252},{"text":"Good. Thank you.","start_word":18,"end_word":20,"sentiment":"positive","sentiment_score":0.6260313391685486},{"text":"I was just giving you a call. Veronica raised your file with me. I apologize that Yep. it's taking me a little bit to get through to you.","start_word":21,"end_word":48,"sentiment":"neutral","sentiment_score":-0.08127147704362869},{"text":"I have unfortunately been very unwell and off work.","start_word":49,"end_word":57,"sentiment":"negative","sentiment_score":-0.5556122064590454},{"text":"Yep. Yep. But I was just giving you a call to have a a chat with you if you had time. I know I've called you out of the blue. Yep. Yep. Yep. Cool. Yep. You're Alright. right right now. Before I jump into it, I need to let you know our calls are recorded. And if I could just get you confirmed security, will you mind your full name and address? Yep. Rob Lucy Flynn. Seventy to the third nineteen sixty nine. 55 Forbes Road, Cowanba, Queensland.","start_word":58,"end_word":145,"sentiment":"neutral","sentiment_score":0.03167920932173729},{"text":"Perfect. Alright. Amazing.","start_word":146,"end_word":148,"sentiment":"positive","sentiment_score":0.5276816487312317},{"text":"So what I wanna do is I want to, I guess, take you through everything, and then Yep. you can 100% fill me in on anything that you feel as though I'm missing. Mhmm. So that way I can go away, and I can obviously do a little bit further investigation. I've had a look through your file already to ascertain Yep. what happened, what's happening, where everything's at. And I hope that I'm able to, I guess, lay it out as easily and simply as possible for you. Yep. So in February of this year, Veronica provided advice to you, and that advice revolved around the consolidation of your superannuation Mhmm. funds where Brita, HESTA, AustralianSuper would all be consolidated into Netwealth. Yep. And the cancellation of your HESTA insurance would occur. Yep. Now on a phone call with one of my colleagues on the twenty third of sorry. On the sixteenth of the Yep. second, it was discussed that we either need the documents signed or an opt in completed for your HESTA fund because you were, at that point, a little bit tossing and turning as to what you wanted to do. Yep. The advice was to cancel HESTA because it was a thousand dollars Yep. a month. It was a three month wait. The premiums on that on that policy weren't putting you in a better position for your long term growth, which is what you wanted to focus on. And so the recommendation from Veronica was to cancel Hester. Hester Right.","start_word":149,"end_word":404,"sentiment":"neutral","sentiment_score":-0.033113059937022626},{"text":"was going to lapse because the account under the legislation had not been active, and therefore, the the HESTA would be forced by legislative needs to actually close that insurance policy to save premiums.","start_word":405,"end_word":438,"sentiment":"negative","sentiment_score":-0.3519376218318939},{"text":"Right. It's part of legislation that came into place in 2019 Mhmm. called protect Mhmm. your super legislation. Now the phone call with Caden was essentially and it's one of the phone calls I have listened to so far. I haven't gone and listened to every phone call between February and now yet. Yep. I didn't want you waiting that long. But somewhere Yes. in February late in February, there would have been Mhmm. another telephone call because I knew about my shoulder getting operated on. Now Mhmm. and I said, well, we're they didn't know whether I was gonna be back at work in three months or longer. Yep. So, initially, I said, yeah. Okay. We'll get rid of it, and we hadn't done any signing or anything.","start_word":439,"end_word":567,"sentiment":"neutral","sentiment_score":-0.10555457323789597},{"text":"And I said, well, maybe we better hang on to the HESTA Because if I go over three months, I'll at least get something out of Hester for paying all the premiums, and I'll get otherwise, I'm Yep. just gonna get nothing.","start_word":568,"end_word":609,"sentiment":"negative","sentiment_score":-0.3651299774646759},{"text":"So I don't know what happened with that that recording. But And that that was sometime in February. I'm sure it was because I got my shoulder operated on or if not early March somewhere there because I K. got Yeah. my shoulder On this operated on on the March 16. yes. Yeah. March 16 your shoulder of operation as Yep.","start_word":610,"end_word":670,"sentiment":"neutral","sentiment_score":-0.10512005537748335},{"text":"Cool.","start_word":671,"end_word":671,"sentiment":"positive","sentiment_score":0.5388264060020447},{"text":"Alright. Well, that's it. So it's somewhere between basically February and the March 16. I can go and review all of those recordings.","start_word":672,"end_word":694,"sentiment":"neutral","sentiment_score":0.09962522983551024},{"text":"That's fine, and I'm happy to do that Mhmm.","start_word":695,"end_word":703,"sentiment":"positive","sentiment_score":0.6396610140800476},{"text":"to ascertain what if you could if you gave an instruction to say, no. I actually wanna keep that policy, then, obviously, my team hadn't hasn't followed on that request. Yep. And I know they said they would get on to Hester. I don't know who it was now. Mhmm. And notify them that, you know, that I may end up having a claim, K. you know, in time, like because I'll be having the shoulder up in on the March 16. So I don't know whatever happened with that. But yeah. So that's what I was just thinking. Okay. Well but yeah. Okay. Okay. So Because what what's happened is, essentially, the insurance with Hester, because of the legislation, lapsed. Yep. I believe it was the February 23. I walked away from my computer. I like pacing when I'm talking. It's the February 23 that that lapsed, Mhmm. which when you sign in on the sixteenth and the twenty third, it's not a lot of time. But, obviously, if the phone if the conversations happen between sixteenth and the twenty third and you said you wanna keep it, then that's obviously an issue on our end. Right. So what I wanna do is I wanna go through and I wanna have a complete look into where everything's at. I have had a look already, and I can see that the application for insurance happened on the damn it. I can't remember the date. It happened in in late March, early April. The application occurred. And from that application, like, to go ahead with the new life and TPD insurance from that application, everything kind of got paused because the the the surgery and everything else. Yep. So what I wanna do is I wanna go through and I wanna dig a little deeper. I wanna listen to the call recordings, make sure that, obviously, everything that's is file noted is what has been discussed with you and that there's no no nothing missing from your file or anything like Mhmm. that. Don't Yep. be wrong. My team are pretty good at doing file notes, but Yep. I wanna make Yep. sure that there's nothing that's been misinterpreted. So I'm gonna listen Yep. to the calls. Yep. I know So this it's gonna one take I me rang a couple up, of and I yes. said, I think I've gotta be doing a signature. And now I'm I'm pretty sure it was after I got my shoulder done. And I can't remember who I was talking to, and they said, no. By the look of it, you don't need to do any signatures. So I Okay. can't remember, but I didn't know whether that was towards the HESTA thing or anything else. So Yeah. but yeah. But anyway yep. No. That's okay. So I will because, basically, in our in our phone system, I can basically look up your mobile number, and I know you haven't changed your mobile number and ask you, has anyone called you on another mobile number, or have you ever called us from another phone? Not that I know of. Yeah. Cool. Realistically, any calls that come in auto logs your account anyway. So what I'll do Yep. is I'm basically gonna go into the phone system, and I will sit there and listen to every single phone call. So it's gonna Right. take me a little bit to get to because it Yep.","start_word":704,"end_word":1282,"sentiment":"neutral","sentiment_score":-0.07523813884743909},{"text":"sounds riveting Yep.","start_word":1283,"end_word":1285,"sentiment":"positive","sentiment_score":0.3515622019767761},{"text":"to listen Yep. to phone calls, but I'm gonna sit down and listen to them. As I said, I've only just returned today. I've legitimately been bedridden for a whole week. Yep. Yep. Me and my bed are best friends now, or maybe it's my worst enemy. I'm not entirely sure. Yep. So what I wanna do is sit down and listen to all of those phone calls, make sure Mhmm. that I have a clear understanding as to exactly the to exactly the timeline that's happened day to day, and then provide that timeline to you. Yep.","start_word":1286,"end_word":1383,"sentiment":"neutral","sentiment_score":-0.01023828587969955},{"text":"So that Brighter. way you have it in writing as well.","start_word":1384,"end_word":1394,"sentiment":"positive","sentiment_score":0.3518977463245392},{"text":"So I'm I I will follow-up with a phone call, but I will also put it in writing so that way you have a time. Yep. Brighter. Yep. What I wanna Yep. ask is, I guess, I'm more than happy to open a complaint because that's essentially what we're opening Well, is a complaint. we don't know we don't know yet. So go through the telephone calls Yeah. first, and we'll just see what happens. And but, you know, like, I've been asking for trying to find an insurance that doesn't cover me for horses, but just, like, this shoulder and stuff like that. It's probably Yeah. been twelve months. And then I got told the the other day that we had to have that sorted out, had to have all the supers together to have the insurance. So I haven't Okay. bothered going looking outside of the supers at, you know, just me in general. Yeah. I just thought, well, okay. We'll we'll do it through superannuations. But yeah. So because I'm I'm gonna end up being four months off. So I'm Okay. still having one back to work yet. So but yeah. So I thought I will Have yeah. the doctors So indicated that you'll be able to return soonish? Or oh, well, he's sorta giving me a clearance, but I really don't have an I I don't have to go back and see him, but I just don't have enough strength in the arm and that yet.","start_word":1395,"end_word":1644,"sentiment":"neutral","sentiment_score":-0.09560760855674744},{"text":"I don't have to go yeah. back and see the surgeon, but I don't have enough strength in the arm. And I I know it's not moving in one way as good as it as it could as it should. So it's my decision to to do it because I you know, if something goes wrong, I'm gonna be just as worse off.","start_word":1645,"end_word":1707,"sentiment":"negative","sentiment_score":-0.4421449322549123},{"text":"Yeah. So well, with my job. So So I've been given so medical clearance to return to yeah. work. Yeah. Yeah. Because the surgeon said, like, you know, it's up to you governing yourself. And I said, well, I don't think I'm right yet, you know, strength wise and all that. So yeah. So I'm not I I was trying to get back sort of by the middle of this month if I think I can, but then that's four months. So it's still a long time. Yeah. It paid off So work for a while. but yeah. Yeah. So that's what that's what I'm planning on at the moment. Trying. Trying with the exercises and physio and everything. So Good. I was gonna ask whether yeah. you were continuing with physio. Yeah. I'm doing physio. Yep. Good. Okay. Alright. Well, are you okay to bear with me for, say, a week or two so I can Yeah. have a look Yeah. at everything and I can come Yep. back to you? Yep. Okay. Alright. Are you No worries. do you correspond via emails, phone calls, text messages? What's your preference? Listen. Probably, you know, like, I guess, it's gonna be a quick chat probably at the moment. Probably just try giving me a call. Yep. That's okay. Cool. I Don't just know. I just, like, if if it's gonna take me a little bit longer or anything like that, I just I so so I can give Yeah. you updates Just and give just, me like, a let call. you know. Yep. Yeah. Cool. Yep. Alright.","start_word":1708,"end_word":1974,"sentiment":"neutral","sentiment_score":-0.01000641379505396},{"text":"Perfect.","start_word":1975,"end_word":1975,"sentiment":"positive","sentiment_score":0.3981292247772217},{"text":"Alright. Well, I'm No gonna worries. get cracking on this. It's my project for Monday. So I will start listening to everything and going through from there. Okay? Alright then. Alright.","start_word":1976,"end_word":2006,"sentiment":"neutral","sentiment_score":0.15878459811210632},{"text":"Did Good you on have you.","start_word":2007,"end_word":2012,"sentiment":"positive","sentiment_score":0.40407827496528625},{"text":"any questions or anything you wanna add? Anything No. I Nothing need to much know? at the moment. That's best. Okay. No. Nothing much at the moment. So Alright. alright.","start_word":2013,"end_word":2042,"sentiment":"neutral","sentiment_score":-0.07107016444206238},{"text":"Perfect.","start_word":2043,"end_word":2043,"sentiment":"positive","sentiment_score":0.45756396651268005},{"text":"I will jump Okay into then. it, and I will keep give you an update. Alright then.","start_word":2044,"end_word":2060,"sentiment":"neutral","sentiment_score":0.17700965702533722},{"text":"Thank you. Not a problem. Thanks, Alright. Rod.","start_word":2061,"end_word":2068,"sentiment":"positive","sentiment_score":0.4799184799194336},{"text":"Bye. Bye now. Bye.","start_word":2069,"end_word":2072,"sentiment":"neutral","sentiment_score":0.2220187187194824}],"average":{"sentiment":"neutral","sentiment_score":-0.05429416856998818}}}}