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to Assumption College Warwick. Be advised, the menu options have changed. Press 1 for reception. Press 2 for finance. Good afternoon.\n\nAssumption College. This is Sarah. Sorry. Who were you after? We don't have a Joel Atwood here.\n\nYou called Assumption College. Yeah. No. We have an e n no. It's Assumption College in Warwick.\n\nOkay. Right. Well, we only have, Ian Rosenberg or Mike Conard here in IT. No Joel Atwood. No Steven.\n\nNo. In not in no IT. No. We don't even have a Steven staff member that works here. Thank you.\n\nNo worries. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Assumption College Warwick.","start":0.24,"end":2.26,"sentiment":"neutral","sentiment_score":0.27840053737163545},{"text":"Be advised, the menu options have changed.","start":3.12,"end":5.94,"sentiment":"neutral","sentiment_score":0.09371656126209668},{"text":"Press 1 for reception.","start":6.96,"end":8.34,"sentiment":"neutral","sentiment_score":0.039950426667928696},{"text":"Press 2 for finance.","start":9.36,"end":10.74,"sentiment":"neutral","sentiment_score":0.03355871746316552},{"text":"Good afternoon.","start":24.575,"end":25.314999,"sentiment":"neutral","sentiment_score":0.24032901227474213}],"sentiment":"neutral","sentiment_score":0.12830514621666886,"num_words":22,"start":0.24,"end":25.314999},{"sentences":[{"text":"Assumption College.","start":25.375,"end":26.095001,"sentiment":"neutral","sentiment_score":0.17884669452905655},{"text":"This is Sarah.","start":26.095001,"end":26.994999,"sentiment":"neutral","sentiment_score":0.10405028859774272},{"text":"Sorry.","start":33.52,"end":33.84,"sentiment":"neutral","sentiment_score":-0.08498543500900269},{"text":"Who were you after?","start":33.84,"end":34.9,"sentiment":"neutral","sentiment_score":-0.06973571889102459},{"text":"We don't have a Joel Atwood here.","start":38.96,"end":41.06,"sentiment":"neutral","sentiment_score":-0.13854270534855978}],"sentiment":"neutral","sentiment_score":-0.03905194077421637,"num_words":17,"start":25.375,"end":41.06},{"sentences":[{"text":"You called Assumption College.","start":42.425003,"end":47.565002,"sentiment":"neutral","sentiment_score":-0.08416048903018236},{"text":"Yeah.","start":50.825,"end":51.325,"sentiment":"neutral","sentiment_score":-0.0359332449734211},{"text":"No.","start":53.88,"end":54.38,"sentiment":"neutral","sentiment_score":-0.07980149984359741},{"text":"We have an e n no.","start":55.64,"end":62.36,"sentiment":"neutral","sentiment_score":-0.04704803600907326},{"text":"It's Assumption College in Warwick.","start":62.36,"end":64.14,"sentiment":"neutral","sentiment_score":-0.020800221338868143}],"sentiment":"neutral","sentiment_score":-0.04933329551097225,"num_words":17,"start":42.425003,"end":64.14},{"sentences":[{"text":"Okay.","start":72.05499,"end":72.55499,"sentiment":"neutral","sentiment_score":-0.011031165719032288},{"text":"Right.","start":72.935,"end":73.335,"sentiment":"neutral","sentiment_score":-0.01424494944512844},{"text":"Well, we only have, Ian Rosenberg or Mike Conard here in IT.","start":73.335,"end":78.155,"sentiment":"neutral","sentiment_score":-0.04348297013590733},{"text":"No Joel Atwood.","start":80.21,"end":81.35,"sentiment":"neutral","sentiment_score":-0.0506211860726277},{"text":"No Steven.","start":90.21,"end":91.09,"sentiment":"neutral","sentiment_score":-0.09451572597026825}],"sentiment":"neutral","sentiment_score":-0.046735092997550964,"num_words":19,"start":72.05499,"end":91.09},{"sentences":[{"text":"No.","start":91.09,"end":91.33,"sentiment":"neutral","sentiment_score":-0.16465449333190918},{"text":"In not in no IT.","start":91.33,"end":92.85,"sentiment":"neutral","sentiment_score":-0.21420924365520477},{"text":"No.","start":92.85,"end":93.01,"sentiment":"neutral","sentiment_score":-0.2483370304107666},{"text":"We don't even have a Steven staff member that works here.","start":93.01,"end":98.992935,"sentiment":"neutral","sentiment_score":-0.15957714820450003},{"text":"Thank you.","start":98.992935,"end":99.79294,"sentiment":"positive","sentiment_score":0.36153534054756165}],"sentiment":"neutral","sentiment_score":-0.12581578455865383,"num_words":20,"start":91.09,"end":99.79294},{"sentences":[{"text":"No worries.","start":99.79294,"end":100.43294,"sentiment":"neutral","sentiment_score":0.13444318622350693},{"text":"Bye.","start":100.43294,"end":100.93294,"sentiment":"neutral","sentiment_score":0.13696086406707764}],"sentiment":"neutral","sentiment_score":0.13528241217136383,"num_words":3,"start":99.79294,"end":100.93294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Assumption College Warwick. Be advised, the menu options have changed. Press 1 for reception. Press 2 for finance. Good afternoon.\n\nAssumption College. This is Sarah.\n\nChannel 0: Yeah. Good afternoon. I would like to speak with Joel Atwood.\n\nChannel 1: Sorry. Who were you after?\n\nChannel 0: Joel? Joel Atwood.\n\nChannel 1: We don't have a Joel Atwood here. You called Assumption\n\nChannel 0: He\n\nChannel 1: College.\n\nChannel 0: yeah. I think I dialed the wrong or right number. He he\n\nChannel 1: Yeah.\n\nChannel 0: works in the IT department.\n\nChannel 1: No. We have\n\nChannel 0: Sorry.\n\nChannel 1: an e n\n\nChannel 0: This is Assumption College, not Toowoomba Catholic School.\n\nChannel 1: no. It's Assumption College in Warwick.\n\nChannel 0: Alright. Actually, this is the same number that I dialed when I talked to Joel, Joel Atwood?\n\nChannel 1: Okay. Right. Well, we only have, Ian Rosenberg or Mike Conard here in IT. No\n\nChannel 0: Alright.\n\nChannel 1: Joel\n\nChannel 0: Okay.\n\nChannel 1: Atwood.\n\nChannel 0: How about what was this? Steven?\n\nChannel 1: No Steven. No. In not in no IT. No. We don't even have a Steven staff member that works\n\nChannel 0: Alright. Okay. No no no worries. Thank you.\n\nChannel 1: here. Thank you. No worries. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Assumption College Warwick.","start":0.24,"end":2.26,"sentiment":"neutral","sentiment_score":0.27840053737163545},{"text":"Be advised, the menu options have changed.","start":3.12,"end":5.94,"sentiment":"neutral","sentiment_score":0.09371656126209668},{"text":"Press 1 for reception.","start":6.96,"end":8.34,"sentiment":"neutral","sentiment_score":0.039950426667928696},{"text":"Press 2 for finance.","start":9.36,"end":10.74,"sentiment":"neutral","sentiment_score":0.03355871746316552},{"text":"Good afternoon.","start":24.575,"end":25.314999,"sentiment":"neutral","sentiment_score":0.24032901227474213}],"sentiment":"neutral","sentiment_score":0.12830514621666886,"channel":1,"num_words":22,"start":0.24,"end":25.314999},{"sentences":[{"text":"Assumption College.","start":25.375,"end":26.095001,"sentiment":"neutral","sentiment_score":0.17884669452905655},{"text":"This is 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School.","start":56.96,"end":61.14,"sentiment":"neutral","sentiment_score":-0.0422116182744503}],"sentiment":"neutral","sentiment_score":-0.0422116182744503,"channel":0,"num_words":8,"start":56.96,"end":61.14},{"sentences":[{"text":"no.","start":62.2,"end":62.36,"sentiment":"neutral","sentiment_score":-0.054220594465732574},{"text":"It's Assumption College in Warwick.","start":62.36,"end":64.14,"sentiment":"neutral","sentiment_score":-0.020800221338868143}],"sentiment":"neutral","sentiment_score":-0.02637028352667888,"channel":1,"num_words":6,"start":62.2,"end":64.14},{"sentences":[{"text":"Alright.","start":66.0,"end":66.5,"sentiment":"neutral","sentiment_score":-0.0034784022718667984},{"text":"Actually, this is the same number that I dialed when I talked to Joel, Joel 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about what was this?","start":83.99,"end":88.149994,"sentiment":"neutral","sentiment_score":-0.03427222818136215},{"text":"Steven?","start":88.149994,"end":88.649994,"sentiment":"neutral","sentiment_score":-0.037362240254879}],"sentiment":"neutral","sentiment_score":-0.03478723019361496,"channel":0,"num_words":6,"start":83.99,"end":88.649994},{"sentences":[{"text":"No Steven.","start":90.21,"end":91.09,"sentiment":"neutral","sentiment_score":-0.09451572597026825},{"text":"No.","start":91.09,"end":91.33,"sentiment":"neutral","sentiment_score":-0.16465449333190918},{"text":"In not in no IT.","start":91.33,"end":92.85,"sentiment":"neutral","sentiment_score":-0.21420924365520477},{"text":"No.","start":92.85,"end":93.01,"sentiment":"neutral","sentiment_score":-0.2483370304107666},{"text":"We don't even have a Steven staff member that works","start":93.01,"end":95.57294,"sentiment":"neutral","sentiment_score":-0.1980339117348194}],"sentiment":"neutral","sentiment_score":-0.19228464796354897,"channel":1,"num_words":19,"start":90.21,"end":95.57294},{"sentences":[{"text":"Alright.","start":96.52294,"end":96.76294,"sentiment":"neutral","sentiment_score":-0.017909102141857147},{"text":"Okay.","start":96.76294,"end":97.242935,"sentiment":"neutral","sentiment_score":0.04004272073507309},{"text":"No no no worries.","start":97.242935,"end":98.36294,"sentiment":"neutral","sentiment_score":0.08310409262776375},{"text":"Thank you.","start":98.36294,"end":99.102936,"sentiment":"positive","sentiment_score":0.3767944723367691}],"sentiment":"neutral","sentiment_score":0.13851736672222614,"channel":0,"num_words":8,"start":96.52294,"end":99.102936},{"sentences":[{"text":"here.","start":98.91293,"end":98.992935,"sentiment":"neutral","sentiment_score":0.22499048709869385},{"text":"Thank 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The agent apologized and informed the customer that they do not have anyone by that name at the location. The call ended with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I would like to speak with Joel Atwood. Sorry.","start_word":30,"end_word":38,"intents":[{"intent":"Speak with joel atwood","confidence_score":0.4108749}]}]},"sentiments":{"segments":[{"text":"Welcome to Assumption College Warwick. Be advised, the menu options have changed. Press 1 for reception. Press 2 for finance. Good afternoon. Assumption College. This is Sarah. Yeah. Good afternoon. I would like to speak with Joel Atwood. Sorry. Who were you after? Joel? Joel Atwood. We don't have a Joel Atwood here. You called Assumption He College. yeah. I think I dialed the wrong or right number. He he Yeah. works in the IT department. No. We have Sorry. an e n This is Assumption College, not Toowoomba Catholic School. no. It's Assumption College in Warwick. Alright. Actually, this is the same number that I dialed when I talked to Joel, Joel Atwood? Okay. Right. Well, we only have, Ian Rosenberg or Mike Conard here in IT. No Alright. Joel Okay. Atwood. How about what was this? Steven? No Steven. No. In not in no IT. No. We don't even have a Steven staff member that works Alright. Okay. No no no worries.","start_word":0,"end_word":163,"sentiment":"neutral","sentiment_score":-0.02521490305662155},{"text":"Thank you.","start_word":164,"end_word":165,"sentiment":"positive","sentiment_score":0.3714633584022522},{"text":"here.","start_word":166,"end_word":166,"sentiment":"neutral","sentiment_score":0.22499048709869385},{"text":"Thank you.","start_word":167,"end_word":168,"sentiment":"positive","sentiment_score":0.35329699516296387},{"text":"No worries. Bye. Bye.","start_word":169,"end_word":172,"sentiment":"neutral","sentiment_score":0.1209731623530388}],"average":{"sentiment":"neutral","sentiment_score":-0.010043937208014967}}}}