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you.","start":33.816936,"end":34.296936,"sentiment":"positive","sentiment_score":0.5776698887348175},{"text":"You take care, sir.","start":34.296936,"end":35.436935,"sentiment":"positive","sentiment_score":0.46362394839525223}],"sentiment":"positive","sentiment_score":0.4813644971166338,"channel":0,"num_words":7,"start":33.176937,"end":35.436935}]},"summary":{"result":"success","short":"Abby from cluster is speaking with Mr. Bruce Cole on the phone and asking about his IT environment. She reassures him that they can help register training organizations and strengthen their IT environment. They end the call on a pleasant note."},"intents":{"segments":[{"text":"So far so good? Yep. Thank you. Alright. Thank you. You take care, sir.","start_word":60,"end_word":73,"intents":[{"intent":"Check understanding","confidence_score":0.000032468928}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi, sir.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.1197194904088974},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.34937429428100586},{"text":"Is Yep. this yeah. This is Abby, by the way. Is this mister Bruce Cole Yeah. Who's that? in CSTC? Is that is Yes. that correct or no? Yes. Oh, yeah.","start_word":6,"end_word":36,"sentiment":"neutral","sentiment_score":0.053165219724178314},{"text":"Very good. Thank you, sir.","start_word":37,"end_word":41,"sentiment":"positive","sentiment_score":0.6850237250328064},{"text":"So we actually help register training organizations strengthen their IT environment. No. We're pretty right.","start_word":42,"end_word":56,"sentiment":"neutral","sentiment_score":0.2273871898651123},{"text":"Thanks. Thanks anyway. So far so good?","start_word":57,"end_word":63,"sentiment":"positive","sentiment_score":0.5245303511619568},{"text":"Yep.","start_word":64,"end_word":64,"sentiment":"neutral","sentiment_score":0.2699434161186218},{"text":"Thank you. Alright. Thank you. You take care, sir.","start_word":65,"end_word":73,"sentiment":"positive","sentiment_score":0.4833247661590576}],"average":{"sentiment":"neutral","sentiment_score":0.23938734163113728}}}}