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worries.","start":63.079998,"end":63.64,"sentiment":"neutral","sentiment_score":0.0983513779938221},{"text":"Thank you.","start":63.64,"end":64.04,"sentiment":"neutral","sentiment_score":0.30990175902843475},{"text":"Have a good day, sir.","start":64.04,"end":64.727936,"sentiment":"positive","sentiment_score":0.37912710905075075}],"sentiment":"neutral","sentiment_score":0.30134909103314084,"channel":0,"num_words":9,"start":63.079998,"end":64.727936}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, greets the customer, Andrew, and reminds him of their company and their partnership with Microsoft. He also explains that they do not use Microsoft for their services but rather Google and thanks Andrew for his time."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Yeah.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.12948843836784363},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.35630202293395996},{"text":"Andrew, it's Ronald from Cloud Solution IT. How are you doing today? Fine. Alright.","start_word":3,"end_word":16,"sentiment":"neutral","sentiment_score":0.27765727043151855},{"text":"Okay. That's wonderful.","start_word":17,"end_word":19,"sentiment":"positive","sentiment_score":0.6166703701019287},{"text":"Andrew, I hope you still remember the company because the last time that we touched base with you, it was October of last year. Name of the company again, sir, it's Cloud Solution IT. Not particularly. I Yep. have a 100 sales calls every day. Yes, sir. Sir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three Yeah. six We five, we don't use Power I think the whole reason this was a short conversation last time, and I don't remember and completely forgot is because we don't really use Microsoft for that. Alright. Okay. It makes sense, sir. Okay. No. We No. use Google. No worries. Alright. Okay. Thank you. Thanks for No. your time. No worries. Thank you.","start_word":20,"end_word":159,"sentiment":"neutral","sentiment_score":-0.007613666821271181},{"text":"Have a good day, sir.","start_word":160,"end_word":164,"sentiment":"positive","sentiment_score":0.38551416993141174}],"average":{"sentiment":"neutral","sentiment_score":0.05744930091762144}}}}