{"metadata":{"transaction_key":"deprecated","request_id":"019e90a9-0501-7080-ad6a-49fe7e2cb59d","sha256":"8d3071968b57cfd566132535a0daeb15e66ae9f9d8149bdb08b19580dc429914","created":"2026-06-04T03:24:17.781Z","duration":38.447937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":123,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":143,"output_tokens":143},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":143,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Airtel tech support. I noticed that your, service is currently offline and just wanted to check and to see if you're experiencing any issues or if you need any assistance with your service today, Internet service. Yeah. Okay. Sure. Just give us a callback then if there's an issue. Okay. You're welcome. Bye for now. Have a great day.","confidence":0.99902344,"words":[{"word":"hello","start":3.9199998,"end":4.4,"confidence":0.9921875,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.0834583193063736},{"word":"good","start":4.4,"end":4.64,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2884252667427063},{"word":"afternoon","start":4.64,"end":5.14,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.21208781003952024},{"word":"this","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.08786248415708542},{"word":"is","start":5.44,"end":5.68,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07136239856481552},{"word":"maureen","start":5.68,"end":6.18,"confidence":0.9213867,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.07053521275520325},{"word":"from","start":6.48,"end":6.8799996,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06151608377695083},{"word":"airtel","start":6.8799996,"end":7.3799996,"confidence":0.976237,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.04908913373947144},{"word":"tech","start":7.44,"end":7.68,"confidence":0.9506836,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.0678042322397232},{"word":"support","start":7.68,"end":8.18,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.06809307634830475},{"word":"i","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014361228793859482},{"word":"noticed","start":9.2,"end":9.599999,"confidence":0.97265625,"punctuated_word":"noticed","sentiment":"neutral","sentiment_score":-0.03114846535027027},{"word":"that","start":9.599999,"end":9.92,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05265743285417557},{"word":"your","start":9.92,"end":10.16,"confidence":0.93188477,"punctuated_word":"your,","sentiment":"neutral","sentiment_score":-0.034849606454372406},{"word":"service","start":10.48,"end":10.88,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.0662003606557846},{"word":"is","start":10.88,"end":11.04,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10127013176679613},{"word":"currently","start":11.04,"end":11.44,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.07629168033599854},{"word":"offline","start":11.44,"end":11.94,"confidence":0.9921875,"punctuated_word":"offline","sentiment":"neutral","sentiment_score":-0.04877026379108429},{"word":"and","start":12.434999,"end":12.594999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07856155931949615},{"word":"just","start":12.594999,"end":12.674999,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.051089297980070114},{"word":"wanted","start":12.674999,"end":13.075,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.04344034194946289},{"word":"to","start":13.075,"end":13.315,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006142221391201019},{"word":"check","start":13.315,"end":13.554999,"confidence":0.9921875,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.008483581244945526},{"word":"and","start":13.554999,"end":13.715,"confidence":0.5883789,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.004535827785730362},{"word":"to","start":13.715,"end":13.875,"confidence":0.8984375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0056136660277843475},{"word":"see","start":13.875,"end":14.275,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.01713240146636963},{"word":"if","start":14.275,"end":14.434999,"confidence":0.97802734,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0010150112211704254},{"word":"you're","start":14.434999,"end":14.754999,"confidence":0.94140625,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.004906658083200455},{"word":"experiencing","start":14.754999,"end":15.254999,"confidence":0.9980469,"punctuated_word":"experiencing","sentiment":"neutral","sentiment_score":-0.03496192395687103},{"word":"any","start":15.3949995,"end":15.634999,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.007193591445684433},{"word":"issues","start":15.634999,"end":16.035,"confidence":1.0,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.034155525267124176},{"word":"or","start":16.035,"end":16.275,"confidence":0.92089844,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.008254986256361008},{"word":"if","start":16.275,"end":16.435,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.002072306349873543},{"word":"you","start":16.435,"end":16.515,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0095093734562397},{"word":"need","start":16.515,"end":16.835,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.0042394548654556274},{"word":"any","start":16.835,"end":17.075,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.01640963926911354},{"word":"assistance","start":17.075,"end":17.575,"confidence":1.0,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":-0.0060945115983486176},{"word":"with","start":17.635,"end":17.795,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.01615525782108307},{"word":"your","start":17.795,"end":18.035,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.012058045715093613},{"word":"service","start":18.035,"end":18.355,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.027838129550218586},{"word":"today","start":18.355,"end":18.755,"confidence":0.8605957,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.002523772418498993},{"word":"internet","start":18.755,"end":19.235,"confidence":0.96777344,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.023682717233896255},{"word":"service","start":19.235,"end":19.735,"confidence":0.8894043,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":-0.05304332077503204},{"word":"yeah","start":28.89,"end":29.13,"confidence":0.8190918,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02052563801407814},{"word":"okay","start":29.13,"end":29.529999,"confidence":0.8786621,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0465211309492588},{"word":"sure","start":29.529999,"end":29.849998,"confidence":0.99609375,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.08352434635162354},{"word":"just","start":29.849998,"end":30.009998,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.07287544012069702},{"word":"give","start":30.009998,"end":30.169998,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.07350418716669083},{"word":"us","start":30.169998,"end":30.329998,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.07340928167104721},{"word":"a","start":30.329998,"end":30.49,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10478229820728302},{"word":"callback","start":30.49,"end":30.89,"confidence":0.9863281,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.07994037866592407},{"word":"then","start":30.89,"end":31.13,"confidence":0.9819336,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09013928472995758},{"word":"if","start":31.13,"end":31.289999,"confidence":0.96777344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06613069027662277},{"word":"there's","start":31.289999,"end":31.609999,"confidence":0.9914551,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.03240112215280533},{"word":"an","start":31.609999,"end":31.849998,"confidence":0.9970703,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.018685031682252884},{"word":"issue","start":31.849998,"end":32.35,"confidence":1.0,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":0.03529350459575653},{"word":"okay","start":33.53,"end":34.03,"confidence":0.75,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.5561123490333557},{"word":"you're","start":34.57,"end":34.89,"confidence":0.98291016,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.5011065006256104},{"word":"welcome","start":34.89,"end":35.39,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.5207874178886414},{"word":"bye","start":35.69,"end":35.93,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2573915421962738},{"word":"for","start":35.93,"end":36.17,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.25714564323425293},{"word":"now","start":36.17,"end":36.67,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.3019031286239624},{"word":"have","start":36.809998,"end":37.05,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5808488130569458},{"word":"a","start":37.05,"end":37.129997,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6268360614776611},{"word":"great","start":37.129997,"end":37.37,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6553094387054443},{"word":"day","start":37.37,"end":37.87,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.38576817512512207}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airtel tech support. I noticed that your, service is currently offline and just wanted to check and to see if you're experiencing any issues or if you need any assistance with your service today, Internet service. Yeah.\n\nOkay. Sure. Just give us a callback then if there's an issue. Okay. You're welcome.\n\nBye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.9199998,"end":4.4,"sentiment":"neutral","sentiment_score":0.0834583193063736},{"text":"Good afternoon.","start":4.4,"end":5.14,"sentiment":"neutral","sentiment_score":0.2502565383911133},{"text":"This is Maureen from Airtel tech support.","start":5.2,"end":8.18,"sentiment":"neutral","sentiment_score":0.06803751736879349},{"text":"I noticed that your, service is currently offline and just wanted to check and to see if you're experiencing any issues or if you need any assistance with your service today, Internet service.","start":8.96,"end":19.735,"sentiment":"neutral","sentiment_score":-0.021718923792694553},{"text":"Yeah.","start":28.89,"end":29.13,"sentiment":"neutral","sentiment_score":0.02052563801407814}],"sentiment":"neutral","sentiment_score":0.00827352660284801,"num_words":44,"start":3.9199998,"end":29.13},{"sentences":[{"text":"Okay.","start":29.13,"end":29.529999,"sentiment":"neutral","sentiment_score":0.0465211309492588},{"text":"Sure.","start":29.529999,"end":29.849998,"sentiment":"neutral","sentiment_score":0.08352434635162354},{"text":"Just give us a callback then if there's an issue.","start":29.849998,"end":32.35,"sentiment":"neutral","sentiment_score":0.06471612192690372},{"text":"Okay.","start":33.53,"end":34.03,"sentiment":"positive","sentiment_score":0.5561123490333557},{"text":"You're welcome.","start":34.57,"end":35.39,"sentiment":"positive","sentiment_score":0.5109469592571259}],"sentiment":"neutral","sentiment_score":0.15701419760783514,"num_words":15,"start":29.13,"end":35.39},{"sentences":[{"text":"Bye for now.","start":35.69,"end":36.67,"sentiment":"neutral","sentiment_score":0.2721467713514964},{"text":"Have a great day.","start":36.809998,"end":37.87,"sentiment":"positive","sentiment_score":0.5621906220912933}],"sentiment":"positive","sentiment_score":0.43788611463138033,"num_words":7,"start":35.69,"end":37.87}]}}]},{"alternatives":[{"transcript":"Hello. This is Megan. Yeah. I'm at work, so I wasn't aware, but I will check it when I get home. Yep. Great. Thank you so much. Okay. Bye.","confidence":1.0,"words":[{"word":"hello","start":1.1999999,"end":1.68,"confidence":0.7956543,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.02401128038764},{"word":"this","start":1.68,"end":1.8399999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.028333570808172222},{"word":"is","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02641741931438446},{"word":"megan","start":2.0,"end":2.5,"confidence":0.9914551,"punctuated_word":"Megan.","sentiment":"neutral","sentiment_score":0.034530866891145706},{"word":"yeah","start":12.96,"end":13.46,"confidence":0.9797363,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02633766457438469},{"word":"i'm","start":21.605,"end":22.105,"confidence":0.9523926,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.041981302201747894},{"word":"at","start":22.404999,"end":22.805,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.03891865536570549},{"word":"work","start":22.805,"end":23.305,"confidence":0.8491211,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":-0.041093192994594574},{"word":"so","start":23.685,"end":24.185,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.04464036971330643},{"word":"i","start":24.885,"end":25.045,"confidence":0.93115234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05013124644756317},{"word":"wasn't","start":25.045,"end":25.445,"confidence":1.0,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.060428500175476074},{"word":"aware","start":25.445,"end":25.925,"confidence":0.9172363,"punctuated_word":"aware,","sentiment":"neutral","sentiment_score":-0.06600724905729294},{"word":"but","start":25.925,"end":26.165,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0458015501499176},{"word":"i","start":26.165,"end":26.325,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.029319431632757187},{"word":"will","start":26.325,"end":26.564999,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.007286805659532547},{"word":"check","start":26.564999,"end":26.805,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.017679288983345032},{"word":"it","start":26.805,"end":26.965,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.036515042185783386},{"word":"when","start":26.965,"end":27.125,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.02114928513765335},{"word":"i","start":27.125,"end":27.285,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015397412702441216},{"word":"get","start":27.285,"end":27.525,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.019430318847298626},{"word":"home","start":27.525,"end":28.025,"confidence":1.0,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":-0.024231448769569397},{"word":"yep","start":32.2,"end":32.7,"confidence":0.9995117,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.16338205337524414},{"word":"great","start":33.079998,"end":33.4,"confidence":1.0,"punctuated_word":"Great.","sentiment":"positive","sentiment_score":0.5788228511810303},{"word":"thank","start":33.4,"end":33.56,"confidence":0.96972656,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6302880048751831},{"word":"you","start":33.56,"end":33.72,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6694751381874084},{"word":"so","start":33.72,"end":33.88,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7554954290390015},{"word":"much","start":33.88,"end":34.38,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6468704342842102},{"word":"okay","start":34.92,"end":35.32,"confidence":1.0,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.28128689527511597},{"word":"bye","start":35.32,"end":35.82,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.28093892335891724}],"paragraphs":{"transcript":"\nHello. This is Megan. Yeah. I'm at work, so I wasn't aware, but I will check it when I get home. Yep.\n\nGreat. Thank you so much. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.68,"sentiment":"neutral","sentiment_score":0.02401128038764},{"text":"This is Megan.","start":1.68,"end":2.5,"sentiment":"neutral","sentiment_score":0.029760619004567463},{"text":"Yeah.","start":12.96,"end":13.46,"sentiment":"neutral","sentiment_score":-0.02633766457438469},{"text":"I'm at work, so I wasn't aware, but I will check it when I get home.","start":21.605,"end":28.025,"sentiment":"neutral","sentiment_score":-0.03500069375149906},{"text":"Yep.","start":32.2,"end":32.7,"sentiment":"neutral","sentiment_score":0.16338205337524414}],"sentiment":"neutral","sentiment_score":-0.014076071537353775,"num_words":22,"start":1.1999999,"end":32.7},{"sentences":[{"text":"Great.","start":33.079998,"end":33.4,"sentiment":"positive","sentiment_score":0.5788228511810303},{"text":"Thank you so much.","start":33.4,"end":34.38,"sentiment":"positive","sentiment_score":0.6755322515964508},{"text":"Okay.","start":34.92,"end":35.32,"sentiment":"neutral","sentiment_score":0.28128689527511597},{"text":"Bye.","start":35.32,"end":35.82,"sentiment":"neutral","sentiment_score":0.28093892335891724}],"sentiment":"positive","sentiment_score":0.5490253823144096,"num_words":7,"start":33.079998,"end":35.82}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Megan.\n\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. I noticed that your, service is currently offline and just wanted\n\nChannel 1: Yeah.\n\nChannel 0: to check and to see if you're experiencing any issues or if you need any assistance with your service today, Internet service.\n\nChannel 1: I'm at work, so I wasn't aware, but I will check it when I get home.\n\nChannel 0: Yeah. Okay. Sure. Just give us a callback then if there's an issue.\n\nChannel 1: Yep. Great. Thank\n\nChannel 0: Okay.\n\nChannel 1: you so much.\n\nChannel 0: You're welcome.\n\nChannel 1: Okay. Bye.\n\nChannel 0: Bye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.68,"sentiment":"neutral","sentiment_score":0.02401128038764},{"text":"This is Megan.","start":1.68,"end":2.5,"sentiment":"neutral","sentiment_score":0.029760619004567463}],"sentiment":"neutral","sentiment_score":0.028323284350335598,"channel":1,"num_words":4,"start":1.1999999,"end":2.5},{"sentences":[{"text":"Hello.","start":3.9199998,"end":4.4,"sentiment":"neutral","sentiment_score":0.0834583193063736},{"text":"Good afternoon.","start":4.4,"end":5.14,"sentiment":"neutral","sentiment_score":0.2502565383911133},{"text":"This is Maureen from Airtel tech support.","start":5.2,"end":8.18,"sentiment":"neutral","sentiment_score":0.06803751736879349},{"text":"I noticed that your, service is currently offline and just wanted","start":8.96,"end":13.075,"sentiment":"neutral","sentiment_score":-0.05442185175012459}],"sentiment":"neutral","sentiment_score":0.021980649924704006,"channel":0,"num_words":21,"start":3.9199998,"end":13.075},{"sentences":[{"text":"Yeah.","start":12.96,"end":13.46,"sentiment":"neutral","sentiment_score":-0.02633766457438469}],"sentiment":"neutral","sentiment_score":-0.02633766457438469,"channel":1,"num_words":1,"start":12.96,"end":13.46},{"sentences":[{"text":"to check and to see if you're experiencing any issues or if you need any assistance with your service today, Internet service.","start":13.075,"end":19.735,"sentiment":"neutral","sentiment_score":-0.005367459813979539}],"sentiment":"neutral","sentiment_score":-0.005367459813979539,"channel":0,"num_words":22,"start":13.075,"end":19.735},{"sentences":[{"text":"I'm at work, so I wasn't aware, but I will check it when I get home.","start":21.605,"end":28.025,"sentiment":"neutral","sentiment_score":-0.03500069375149906}],"sentiment":"neutral","sentiment_score":-0.03500069375149906,"channel":1,"num_words":16,"start":21.605,"end":28.025},{"sentences":[{"text":"Yeah.","start":28.89,"end":29.13,"sentiment":"neutral","sentiment_score":0.02052563801407814},{"text":"Okay.","start":29.13,"end":29.529999,"sentiment":"neutral","sentiment_score":0.0465211309492588},{"text":"Sure.","start":29.529999,"end":29.849998,"sentiment":"neutral","sentiment_score":0.08352434635162354},{"text":"Just give us a callback then if there's an issue.","start":29.849998,"end":32.35,"sentiment":"neutral","sentiment_score":0.06471612192690372}],"sentiment":"neutral","sentiment_score":0.06136402573723059,"channel":0,"num_words":13,"start":28.89,"end":32.35},{"sentences":[{"text":"Yep.","start":32.2,"end":32.7,"sentiment":"neutral","sentiment_score":0.16338205337524414},{"text":"Great.","start":33.079998,"end":33.4,"sentiment":"positive","sentiment_score":0.5788228511810303},{"text":"Thank","start":33.4,"end":33.56,"sentiment":"positive","sentiment_score":0.6302880048751831}],"sentiment":"positive","sentiment_score":0.4574976364771525,"channel":1,"num_words":3,"start":32.2,"end":33.56},{"sentences":[{"text":"Okay.","start":33.53,"end":34.03,"sentiment":"positive","sentiment_score":0.5561123490333557}],"sentiment":"positive","sentiment_score":0.5561123490333557,"channel":0,"num_words":1,"start":33.53,"end":34.03},{"sentences":[{"text":"you so much.","start":33.56,"end":34.38,"sentiment":"positive","sentiment_score":0.6906136671702067}],"sentiment":"positive","sentiment_score":0.6906136671702067,"channel":1,"num_words":3,"start":33.56,"end":34.38},{"sentences":[{"text":"You're welcome.","start":34.57,"end":35.39,"sentiment":"positive","sentiment_score":0.5109469592571259}],"sentiment":"positive","sentiment_score":0.5109469592571259,"channel":0,"num_words":2,"start":34.57,"end":35.39},{"sentences":[{"text":"Okay.","start":34.92,"end":35.32,"sentiment":"neutral","sentiment_score":0.28128689527511597},{"text":"Bye.","start":35.32,"end":35.82,"sentiment":"neutral","sentiment_score":0.28093892335891724}],"sentiment":"neutral","sentiment_score":0.2811129093170166,"channel":1,"num_words":2,"start":34.92,"end":35.82},{"sentences":[{"text":"Bye for now.","start":35.69,"end":36.67,"sentiment":"neutral","sentiment_score":0.2721467713514964},{"text":"Have a great day.","start":36.809998,"end":37.87,"sentiment":"positive","sentiment_score":0.5621906220912933}],"sentiment":"positive","sentiment_score":0.43788611463138033,"channel":0,"num_words":7,"start":35.69,"end":37.87}]},"summary":{"result":"success","short":"Melanie from Airtel tech support calls the customer to check if they need any assistance with their service, but realizes that the service is currently offline. She checks and promises to call back if there are any issues. The call ends with pleasantries and goodbyes."},"intents":{"segments":[{"text":"to check and to see if you're experiencing any issues or if you need any assistance with your service today, Internet service.","start_word":26,"end_word":47,"intents":[{"intent":"Request assistance","confidence_score":0.25948128}]},{"text":"to check and to see if you're experiencing any issues or if you need any assistance with your service today, Internet service. I'm at work, so I wasn't aware, but I will check it when I get home. Yeah.","start_word":26,"end_word":64,"intents":[{"intent":"Check service status","confidence_score":0.36539733}]},{"text":"Just give us a callback then if there's an issue. Yep. Great.","start_word":67,"end_word":78,"intents":[{"intent":"Provide callback","confidence_score":0.04302347}]}]},"sentiments":{"segments":[{"text":"Hello. This is Megan. Hello. Good afternoon. This is Maureen from Airtel tech support. I noticed that your, service is currently offline and just wanted Yeah. to check and to see if you're experiencing any issues or if you need any assistance with your service today, Internet service. I'm at work, so I wasn't aware, but I will check it when I get home. Yeah. Okay. Sure. Just give us a callback then if there's an issue. Yep.","start_word":0,"end_word":77,"sentiment":"neutral","sentiment_score":0.01637265458703041},{"text":"Great. Thank Okay. you so much. You're welcome.","start_word":78,"end_word":85,"sentiment":"positive","sentiment_score":0.5831260681152344},{"text":"Okay. Bye. Bye for now.","start_word":86,"end_word":90,"sentiment":"neutral","sentiment_score":0.2781125605106354},{"text":"Have a great day.","start_word":91,"end_word":94,"sentiment":"positive","sentiment_score":0.6074212789535522}],"average":{"sentiment":"neutral","sentiment_score":0.1149617175122241}}}}