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Yeah. I'm trying to call you back. Anyway, we've already processed the refund for 16 transactions. I sent you the email.\n\nHave you got it? Alright. Oh, sure. So I could confirm that refund has been processed for those 16 transactions. Please check the email and then the screenshots total of 16 transactions refund.\n\nOkay? It's been upfront. It's depend from your bank, but on our end, it's already been approved. Alright. Sure.\n\nYou're welcome. If you need any assistance, just let us know. Okay? Have a good one. 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Hi. Yeah. I did not check it yet. Okay.\n\nOkay. I will pull up with my bank. You think it will reflect in my account today? Okay. I am going to speak to the bank right now and check what's the status on these refunds.\n\nAlright. 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Hi.\n\nChannel 0: Yeah. I'm trying to call you back. Anyway, we've already processed the refund for 16 transactions. I\n\nChannel 1: Yeah.\n\nChannel 0: sent you the email. Have you got it?\n\nChannel 1: I did not check it yet.\n\nChannel 0: Alright. Oh, sure. So I could confirm that refund has been processed for those 16 transactions. Please check the email and then the screenshots total of 16 transactions refund.\n\nChannel 1: Okay.\n\nChannel 0: Okay?\n\nChannel 1: Okay.\n\nChannel 0: It's\n\nChannel 1: I\n\nChannel 0: been\n\nChannel 1: will pull up\n\nChannel 0: upfront.\n\nChannel 1: with my bank. You think it will reflect in my account today?\n\nChannel 0: It's depend from your bank, but on our end, it's already been approved.\n\nChannel 1: Okay. I am going to speak to the bank right now and check what's the status on these refunds. Alright.\n\nChannel 0: Alright.\n\nChannel 1: Thank you.\n\nChannel 0: Sure. You're welcome. If you need any assistance, just let us know. Okay? Have a good one.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Arjun?","start":1.4399999,"end":2.42,"sentiment":"neutral","sentiment_score":0.019427831284701824}],"sentiment":"neutral","sentiment_score":0.019427831284701824,"channel":0,"num_words":2,"start":1.4399999,"end":2.42},{"sentences":[{"text":"Yeah.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.04076804965734482},{"text":"Hi.","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.06907851994037628}],"sentiment":"neutral","sentiment_score":0.05492328479886055,"channel":1,"num_words":2,"start":3.12,"end":3.9399998},{"sentences":[{"text":"Yeah.","start":4.56,"end":4.88,"sentiment":"neutral","sentiment_score":0.06853648275136948},{"text":"I'm trying to call you back.","start":4.88,"end":6.58,"sentiment":"neutral","sentiment_score":0.04306555477281412},{"text":"Anyway, we've already processed the refund for 16 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The agent confirms that the refund has been processed and asks the customer to check their email for screenshots of the refund. The agent also contacts the bank to check the status of the refunds and assures the customer that the refund will reflect on their account."},"intents":{"segments":[{"text":"sent you the email. Have you got it? I did not check it yet.","start_word":22,"end_word":35,"intents":[{"intent":"Check email","confidence_score":0.55128825}]},{"text":"So I could confirm that refund has been processed for those 16 transactions. Please check the email and then the screenshots total of 16 transactions refund. Okay. Okay?","start_word":39,"end_word":66,"intents":[{"intent":"Verify refund status","confidence_score":0.0011167633}]},{"text":"Please check the email and then the screenshots total of 16 transactions refund. Okay. 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