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Skye. My name is Mary from Airtel, and I'm following up on our conversation from last week regarding the payment balance on your account. Hello, Sky. My name is Mary from Airtel. I hope you're doing a great day.\n\nI'm following up on our conversation from last week regarding the payment balance on your account. I just wanted to check-in directly to make sure everything went okay on your end as we are still seeing a balance on your account. So if you need further assistance making the payment online, please don't hesitate to call us, and we'll be more than happy to assist. Alright? You can call us back at 0391218113.\n\nAgain, that's 0391218113, and we'll be more than happy to assist. Thank you, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi, Skye.","start":6.0,"end":6.64,"sentiment":"neutral","sentiment_score":0.07803308963775635},{"text":"My name is Mary from Airtel, and I'm following up on our conversation from last week regarding the payment balance on your account.","start":6.64,"end":13.395,"sentiment":"neutral","sentiment_score":0.11603978486812633},{"text":"Hello, Sky.","start":49.405,"end":50.205,"sentiment":"neutral","sentiment_score":0.23343518376350403},{"text":"My name is Mary from Airtel.","start":50.205,"end":51.805,"sentiment":"neutral","sentiment_score":0.3003559758265813},{"text":"I hope you're doing a great day.","start":51.805,"end":53.325,"sentiment":"positive","sentiment_score":0.6262827345303127}],"sentiment":"neutral","sentiment_score":0.23694916488602757,"num_words":40,"start":6.0,"end":53.325},{"sentences":[{"text":"I'm following up on our conversation from last week regarding the payment balance on your account.","start":53.325,"end":58.225,"sentiment":"neutral","sentiment_score":0.25159825198352337},{"text":"I just wanted to check-in directly to make sure everything went okay on your end as we are still seeing a balance on your account.","start":58.550003,"end":66.630005,"sentiment":"neutral","sentiment_score":0.3284860992431641},{"text":"So if you need further assistance making the payment online, please don't hesitate to call us, and we'll be more than happy to assist.","start":66.630005,"end":73.35,"sentiment":"neutral","sentiment_score":0.2264171907057365},{"text":"Alright?","start":73.35,"end":73.85,"sentiment":"neutral","sentiment_score":0.2035831063985825},{"text":"You can call us back at 0391218113.","start":74.115,"end":78.994995,"sentiment":"neutral","sentiment_score":0.1566652570452009}],"sentiment":"neutral","sentiment_score":0.25989009582833067,"num_words":73,"start":53.325,"end":78.994995},{"sentences":[{"text":"Again, that's 0391218113, and we'll be more than happy to assist.","start":78.994995,"end":85.015,"sentiment":"positive","sentiment_score":0.42214900932528754},{"text":"Thank you, and have a great day.","start":85.155,"end":86.515,"sentiment":"positive","sentiment_score":0.644373995917184},{"text":"Goodbye.","start":86.515,"end":87.015,"sentiment":"neutral","sentiment_score":0.16473308205604553}],"sentiment":"positive","sentiment_score":0.4904731661081314,"num_words":19,"start":78.994995,"end":87.015}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Mary. Please stay on the line. I'm sorry. This person is not available. 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If you record your name and reason for calling, I'll see if this person is available. Thanks, Mary. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.04222766309976578},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":4.98,"sentiment":"neutral","sentiment_score":0.019976771611254662},{"text":"Thanks, Mary.","start":17.775,"end":18.915,"sentiment":"positive","sentiment_score":0.41116252541542053},{"text":"Please stay on the line.","start":19.055,"end":20.355,"sentiment":"neutral","sentiment_score":0.06558257341384888},{"text":"I'm sorry.","start":41.825,"end":42.545002,"sentiment":"neutral","sentiment_score":-0.18411146104335785}],"sentiment":"neutral","sentiment_score":0.04399503864204654,"num_words":26,"start":0.24,"end":42.545002},{"sentences":[{"text":"This person is not available.","start":42.545002,"end":44.005,"sentiment":"neutral","sentiment_score":-0.2665149748325348},{"text":"If you would like to leave an additional message, please reply after the tone.","start":44.225002,"end":48.165,"sentiment":"neutral","sentiment_score":-0.12285804748535156}],"sentiment":"neutral","sentiment_score":-0.16066250205039978,"num_words":19,"start":42.545002,"end":48.165}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi, Skye. My name is Mary from Airtel, and I'm following up on our conversation from last week regarding the payment balance on your account.\n\nChannel 1: Thanks, Mary. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hello, Sky. My name is Mary from Airtel. I hope you're doing a great day. I'm following up on our conversation from last week regarding the payment balance on your account. I just wanted to check-in directly to make sure everything went okay on your end as we are still seeing a balance on your account.\n\nSo if you need further assistance making the payment online, please don't hesitate to call us, and we'll be more than happy to assist. Alright? You can call us back at 0391218113. Again, that's 0391218113, and we'll be more than happy to assist. Thank you, and have a great day.\n\nGoodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.04222766309976578},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":4.98,"sentiment":"neutral","sentiment_score":0.019976771611254662}],"sentiment":"neutral","sentiment_score":0.02128564758116708,"channel":1,"num_words":17,"start":0.24,"end":4.98},{"sentences":[{"text":"Hi, Skye.","start":6.0,"end":6.64,"sentiment":"neutral","sentiment_score":0.07803308963775635},{"text":"My name is Mary from Airtel, and I'm following up on our conversation from last week regarding the payment balance on your account.","start":6.64,"end":13.395,"sentiment":"neutral","sentiment_score":0.11603978486812633}],"sentiment":"neutral","sentiment_score":0.11299924924969673,"channel":0,"num_words":25,"start":6.0,"end":13.395},{"sentences":[{"text":"Thanks, Mary.","start":17.775,"end":18.915,"sentiment":"positive","sentiment_score":0.41116252541542053},{"text":"Please stay on the line.","start":19.055,"end":20.355,"sentiment":"neutral","sentiment_score":0.06558257341384888},{"text":"I'm sorry.","start":41.825,"end":42.545002,"sentiment":"neutral","sentiment_score":-0.18411146104335785},{"text":"This person is not available.","start":42.545002,"end":44.005,"sentiment":"neutral","sentiment_score":-0.2665149748325348},{"text":"If you would like to leave an additional message, please reply after the tone.","start":44.225002,"end":48.165,"sentiment":"neutral","sentiment_score":-0.12285804748535156}],"sentiment":"neutral","sentiment_score":-0.08109187654086522,"channel":1,"num_words":28,"start":17.775,"end":48.165},{"sentences":[{"text":"Hello, Sky.","start":49.405,"end":50.205,"sentiment":"neutral","sentiment_score":0.23343518376350403},{"text":"My name is Mary from Airtel.","start":50.205,"end":51.805,"sentiment":"neutral","sentiment_score":0.3003559758265813},{"text":"I hope you're doing a great day.","start":51.805,"end":53.325,"sentiment":"positive","sentiment_score":0.6262827345303127},{"text":"I'm following up on our conversation from last week regarding the payment balance on your account.","start":53.325,"end":58.225,"sentiment":"neutral","sentiment_score":0.25159825198352337},{"text":"I just wanted to check-in directly to make sure everything went okay on your end as we are still seeing a balance on your account.","start":58.550003,"end":66.630005,"sentiment":"neutral","sentiment_score":0.3284860992431641}],"sentiment":"positive","sentiment_score":0.3373341049466814,"channel":0,"num_words":56,"start":49.405,"end":66.630005},{"sentences":[{"text":"So if you need further assistance making the payment online, please don't hesitate to call us, and we'll be more than happy to assist.","start":66.630005,"end":73.35,"sentiment":"neutral","sentiment_score":0.2264171907057365},{"text":"Alright?","start":73.35,"end":73.85,"sentiment":"neutral","sentiment_score":0.2035831063985825},{"text":"You can call us back at 0391218113.","start":74.115,"end":78.994995,"sentiment":"neutral","sentiment_score":0.1566652570452009},{"text":"Again, that's 0391218113, and we'll be more than happy to assist.","start":78.994995,"end":85.015,"sentiment":"positive","sentiment_score":0.42214900932528754},{"text":"Thank you, and have a great day.","start":85.155,"end":86.515,"sentiment":"positive","sentiment_score":0.644373995917184}],"sentiment":"neutral","sentiment_score":0.3177701911330223,"channel":0,"num_words":50,"start":66.630005,"end":86.515},{"sentences":[{"text":"Goodbye.","start":86.515,"end":87.015,"sentiment":"neutral","sentiment_score":0.16473308205604553}],"sentiment":"neutral","sentiment_score":0.16473308205604553,"channel":0,"num_words":1,"start":86.515,"end":87.015}]},"summary":{"result":"success","short":"A representative from Airtel is calling a customer named Sky to follow up on a previous conversation about a payment balance on Sky's account. The representative leaves a message asking Sky to leave an additional message if needed, and provides a phone number for Sky to call if they need further assistance making payments online. The call ends with the representative thanking Sky and saying goodbye."},"intents":{"segments":[{"text":"I just wanted to check-in directly to make sure everything went okay on your end as we are still seeing a balance on your account.","start_word":101,"end_word":125,"intents":[{"intent":"Check-in","confidence_score":0.5946335}]},{"text":"So if you need further assistance making the payment online, please don't hesitate to call us, and we'll be more than happy to assist. Alright?","start_word":126,"end_word":150,"intents":[{"intent":"Assist","confidence_score":0.123894215}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi, Skye. 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So if you need further assistance making the payment online, please don't hesitate to call us, and we'll be more than happy to assist. Alright? You can call us back at 0391218113.","start_word":85,"end_word":157,"sentiment":"neutral","sentiment_score":0.2518927752971649},{"text":"Again, that's 0391218113, and we'll be more than happy to assist. Thank you, and have a great day.","start_word":158,"end_word":175,"sentiment":"positive","sentiment_score":0.46360695362091064},{"text":"Goodbye.","start_word":176,"end_word":176,"sentiment":"neutral","sentiment_score":0.2059841156005859}],"average":{"sentiment":"neutral","sentiment_score":0.2084821322668902}}}}