{"metadata":{"transaction_key":"deprecated","request_id":"019ef71f-f83b-7700-a55a-45b7e9a4233c","sha256":"6548040dd3c6f571c48eed643c91f83f3442fe38f265975808cda7a1b75a66fd","created":"2026-06-24T00:55:29.262Z","duration":5.6159377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":18,"output_tokens":18},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":18,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Reach is not available to take your call. Please leave a message after the tone.","confidence":1.0,"words":[{"word":"reach","start":0.32,"end":0.82,"confidence":0.66259766,"punctuated_word":"Reach","sentiment":"negative","sentiment_score":-0.8805426955223083},{"word":"is","start":0.88,"end":1.12,"confidence":0.87841797,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8532599806785583},{"word":"not","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8643476366996765},{"word":"available","start":1.36,"end":1.8399999,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.8717008829116821},{"word":"to","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8914885520935059},{"word":"take","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.9044312238693236},{"word":"your","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.9019803404808044},{"word":"call","start":2.48,"end":2.98,"confidence":1.0,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.8502072691917419},{"word":"please","start":3.28,"end":3.6799998,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.6995678544044495},{"word":"leave","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.5517410635948181},{"word":"a","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5609522461891174},{"word":"message","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5599756240844727},{"word":"after","start":4.56,"end":4.88,"confidence":1.0,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.4348627030849457},{"word":"the","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5288571715354919},{"word":"tone","start":5.04,"end":5.54,"confidence":1.0,"punctuated_word":"tone.","sentiment":"negative","sentiment_score":-0.34015142917633057}],"paragraphs":{"transcript":"\nReach is not available to take your call. Please leave a message after the tone.","paragraphs":[{"sentences":[{"text":"Reach is not available to take your call.","start":0.32,"end":2.98,"sentiment":"negative","sentiment_score":-0.8772448226809502},{"text":"Please leave a message after the tone.","start":3.28,"end":5.54,"sentiment":"negative","sentiment_score":-0.5251582988670894}],"sentiment":"negative","sentiment_score":-0.7129377782344818,"num_words":15,"start":0.32,"end":5.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Reach is not available to take your call. Please leave a message after the tone.","paragraphs":[{"sentences":[{"text":"Reach is not available to take your call.","start":0.32,"end":2.98,"sentiment":"negative","sentiment_score":-0.8772448226809502},{"text":"Please leave a message after the tone.","start":3.28,"end":5.54,"sentiment":"negative","sentiment_score":-0.5251582988670894}],"sentiment":"negative","sentiment_score":-0.7129377782344818,"channel":1,"num_words":15,"start":0.32,"end":5.54}]},"summary":{"result":"success","short":"Reach is not available to take your call. Please leave a message after the tone."},"intents":{"segments":[{"text":"Please leave a message after the tone.","start_word":8,"end_word":14,"intents":[{"intent":"Leave message","confidence_score":0.9185147}]}]},"sentiments":{"segments":[{"text":"Reach is not available to take your call. Please leave a message after the tone.","start_word":0,"end_word":14,"sentiment":"negative","sentiment_score":-0.7093672156333923}],"average":{"sentiment":"negative","sentiment_score":-0.7093672222561307}}}}