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Thank you for waiting. So the difference between them is the speed. The k seven can accommodate 3,000 MBPS Unlike 3,000 Mbps only, unlike with Wi Fi seven, it can the speed can up to 3,600. So there have, yeah, four same external antennas. The k seven, mostly designed chipset variation, both offer similar performance and feature. This is ideal for a user who wants the same experience with the regular router, possibly with slightly better internal components or build up depending on the brand version. Is it on our website, the router on the website? Yeah. The Ertle performance has a faster speed, lower latency, improved efficiency, and better handling of multiple devices multiple devices at once. It also support EasyMesh. This is ideal for heavy users, gamers, and smart homes that need top tier speed and performance. So mhmm. Contract? Mhmm. Actually, our free router for twelve months is the k seven only, the Urto Gaming. That is exclusively for Urto for twenty four months. Sorry. 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Hello. Good afternoon. This is Marlene from Airtel tech support. This is regarding your router inquiry.\n\nMhmm. Sorry? Gaming modem? Okay. Hang on.\n\nLet me just check. Hang on. Hello, Ashley? Yes. Thank you for waiting.\n\nSo the difference between them is the speed. The k seven can accommodate 3,000 MBPS Unlike 3,000 Mbps only, unlike with Wi Fi seven, it can the speed can up to 3,600. So there have, yeah, four same external antennas. The k seven, mostly designed chipset variation, both offer similar performance and feature. This is ideal for a user who wants the same experience with the regular router, possibly with slightly better internal components or build up depending on the brand version.\n\nIs it on our website, the router on the website? Yeah. The Ertle performance has a faster speed, lower latency, improved efficiency, and better handling of multiple devices multiple devices at once. It also support EasyMesh. This is ideal for heavy users, gamers, and smart homes that need top tier speed and performance.\n\nSo mhmm. Contract? Mhmm. Actually, our free router for twelve months is the k seven only, the Urto Gaming. That is exclusively for Urto for twenty four months.\n\nSorry. Mhmm. Mhmm. Yeah. Anything else?\n\nOkay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":4.0,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.09638944268226624},{"text":"Hello.","start":4.3199997,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.12944838404655457},{"text":"Good afternoon.","start":5.04,"end":5.7599998,"sentiment":"positive","sentiment_score":0.398269847035408},{"text":"This is Marlene from Airtel tech support.","start":5.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.17286970785685948},{"text":"This is regarding your router inquiry.","start":9.12,"end":11.139999,"sentiment":"neutral","sentiment_score":0.09219918151696523}],"sentiment":"neutral","sentiment_score":0.16386238617055557,"num_words":17,"start":4.0,"end":11.139999},{"sentences":[{"text":"Mhmm.","start":13.12,"end":13.62,"sentiment":"neutral","sentiment_score":-0.011439470574259758},{"text":"Sorry?","start":25.675,"end":26.175,"sentiment":"neutral","sentiment_score":-0.05708431452512741},{"text":"Gaming 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Ashley speaking. Yeah. Yeah. I just had a question regarding the modem. There's a performance modem and a gaming modem, and I just wanted to know the difference. So so the the looking at the super network and part of it, I I need to order a modem. And the two modems that have come up is the Airtel Performance and the Airtel Gaming. And I just wanted to know the difference between those two. Hi. Yep. Okay. Okay. Yep. Yep. It yes. On the website, I just wasn't sure that the difference. So it's with the the gaming that goes on to the k seven, is that good for, like because I've got six devices and my partner games, will that really help? Like, will that work? Okay. Okay. Okay. And I saw that one for twenty sorry. I saw that one for twenty four months. Yeah. Because we're only gonna be there for twelve months. Can we get that one on a twelve months or could it only be twenty four months? Okay. Okay. I get you. Okay. Alright. Thank you so much for your time. That that's really helpful. No. No. That's fine. Thank you very much. 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Ashley speaking. Yeah. Yeah. I just had a question regarding the modem.\n\nThere's a performance modem and a gaming modem, and I just wanted to know the difference. So so the the looking at the super network and part of it, I I need to order a modem. And the two modems that have come up is the Airtel Performance and the Airtel Gaming. And I just wanted to know the difference between those two. Hi.\n\nYep. Okay. Okay. Yep. Yep.\n\nIt yes. On the website, I just wasn't sure that the difference. So it's with the the gaming that goes on to the k seven, is that good for, like because I've got six devices and my partner games, will that really help? Like, will that work? Okay.\n\nOkay. Okay. And I saw that one for twenty sorry. I saw that one for twenty four months. Yeah.\n\nBecause we're only gonna be there for twelve months. Can we get that one on a twelve months or could it only be twenty four months? Okay. Okay. I get you.\n\nOkay. Alright. Thank you so much for your time. That that's really helpful. No.\n\nNo. That's fine. Thank you very much. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.08,"sentiment":"neutral","sentiment_score":0.017514381557703018},{"text":"Ashley speaking.","start":2.08,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.02046109177172184},{"text":"Yeah.","start":11.92,"end":12.24,"sentiment":"neutral","sentiment_score":0.030475175008177757},{"text":"Yeah.","start":12.24,"end":12.559999,"sentiment":"neutral","sentiment_score":0.013879968784749508},{"text":"I just had a question regarding the modem.","start":12.559999,"end":15.94,"sentiment":"neutral","sentiment_score":-0.017375348368659616}],"sentiment":"neutral","sentiment_score":-0.00278546754270792,"num_words":13,"start":1.76,"end":15.94},{"sentences":[{"text":"There's a performance modem and a gaming modem, and I just wanted to know the difference.","start":16.135,"end":21.915,"sentiment":"neutral","sentiment_score":-0.03234302200144157},{"text":"So so the the looking at the super network and part of it, I I need to 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Ashley speaking.\n\nChannel 0: Yes. Hello. Good afternoon. This is Marlene from Airtel tech support. This is regarding your router inquiry.\n\nChannel 1: Yeah. Yeah. I just had a\n\nChannel 0: Mhmm.\n\nChannel 1: question regarding the modem. There's a performance modem and a gaming modem, and I just wanted to know the difference.\n\nChannel 0: Sorry? Gaming modem?\n\nChannel 1: So so the the looking at the super network and part of it, I I need to order a modem. And the two modems that have come up is the Airtel Performance and the Airtel Gaming. And I just wanted to know the difference between those\n\nChannel 0: Okay. Hang on. Let me just check. Hang on.\n\nChannel 1: two.\n\nChannel 0: Hello, Ashley?\n\nChannel 1: Hi. Yep.\n\nChannel 0: Yes. Thank you for waiting. So the difference between them is the speed.\n\nChannel 1: Okay.\n\nChannel 0: The k seven can accommodate 3,000 MBPS Unlike 3,000 Mbps only, unlike with Wi Fi\n\nChannel 1: Okay.\n\nChannel 0: seven, it can the speed can up to 3,600. So there have, yeah, four same external antennas. The k seven, mostly\n\nChannel 1: Yep.\n\nChannel 0: designed chipset variation, both offer similar performance and feature. This is\n\nChannel 1: Yep.\n\nChannel 0: ideal for a user who wants the same experience with the regular router, possibly with slightly better internal components or build up depending on the brand version. Is it on our website, the router\n\nChannel 1: It\n\nChannel 0: on the\n\nChannel 1: yes. On\n\nChannel 0: website?\n\nChannel 1: the website, I just wasn't sure that the difference. So it's with the the gaming that goes on to the k seven, is that good for, like because I've got six devices and my partner games, will that really help? Like, will that work?\n\nChannel 0: Yeah. The Ertle performance has a faster\n\nChannel 1: Okay.\n\nChannel 0: speed, lower latency, improved efficiency, and better handling of multiple devices multiple devices\n\nChannel 1: Okay.\n\nChannel 0: at once. It also support EasyMesh. This is ideal for heavy users, gamers, and smart homes that need top tier speed and performance.\n\nChannel 1: Okay. And\n\nChannel 0: So\n\nChannel 1: I saw that one\n\nChannel 0: mhmm.\n\nChannel 1: for twenty sorry. I saw that one for twenty four months.\n\nChannel 0: Contract?\n\nChannel 1: Yeah. Because we're only gonna be there for twelve months. Can we get\n\nChannel 0: Mhmm.\n\nChannel 1: that one on a twelve months or could it only be twenty four months?\n\nChannel 0: Actually, our free router for twelve months is the k seven only, the Urto Gaming. That is exclusively for Urto for twenty four months. Sorry.\n\nChannel 1: Okay. Okay. I get you. Okay. Alright.\n\nChannel 0: Mhmm.\n\nChannel 1: Thank you so much for your time. That\n\nChannel 0: Mhmm.\n\nChannel 1: that's really\n\nChannel 0: Yeah. Anything else?\n\nChannel 1: helpful. No. No. That's fine. Thank you very much.\n\nChannel 0: Okay. Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.08,"sentiment":"neutral","sentiment_score":0.017514381557703018},{"text":"Ashley speaking.","start":2.08,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.02046109177172184}],"sentiment":"neutral","sentiment_score":0.019478855033715565,"channel":1,"num_words":3,"start":1.76,"end":2.8999999},{"sentences":[{"text":"Yes.","start":4.0,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.09638944268226624},{"text":"Hello.","start":4.3199997,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.12944838404655457},{"text":"Good afternoon.","start":5.04,"end":5.7599998,"sentiment":"positive","sentiment_score":0.398269847035408},{"text":"This is Marlene from Airtel tech support.","start":5.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.17286970785685948},{"text":"This is regarding your router 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have come up is the Airtel Performance and the Airtel Gaming.","start":35.87,"end":42.13,"sentiment":"neutral","sentiment_score":0.00010691940042306669},{"text":"And I just wanted to know the difference between those","start":42.19,"end":45.045,"sentiment":"neutral","sentiment_score":-0.024883705750107767}],"sentiment":"neutral","sentiment_score":-0.009396109566770738,"channel":1,"num_words":46,"start":28.375,"end":45.045},{"sentences":[{"text":"Okay.","start":47.515,"end":47.835,"sentiment":"neutral","sentiment_score":-0.010384335182607174},{"text":"Hang on.","start":47.835,"end":48.315,"sentiment":"neutral","sentiment_score":-0.009983271826058626},{"text":"Let me just check.","start":48.315,"end":49.515,"sentiment":"neutral","sentiment_score":-0.0033571200910955667},{"text":"Hang 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get","start":250.51999,"end":251.08,"sentiment":"neutral","sentiment_score":0.01075442632039388}],"sentiment":"neutral","sentiment_score":0.00403152065924727,"channel":1,"num_words":13,"start":247.4,"end":251.08},{"sentences":[{"text":"Mhmm.","start":251.02501,"end":251.52501,"sentiment":"neutral","sentiment_score":0.006859472021460533}],"sentiment":"neutral","sentiment_score":0.006859472021460533,"channel":0,"num_words":1,"start":251.02501,"end":251.52501},{"sentences":[{"text":"that one on a twelve months or could it only be twenty four months?","start":251.08,"end":254.3,"sentiment":"neutral","sentiment_score":0.001376788630815489}],"sentiment":"neutral","sentiment_score":0.001376788630815489,"channel":1,"num_words":14,"start":251.08,"end":254.3},{"sentences":[{"text":"Actually, our free router for twelve months is the k seven only, the Urto Gaming.","start":258.53,"end":264.63,"sentiment":"neutral","sentiment_score":0.028747038481136165},{"text":"That is exclusively for Urto for twenty four months.","start":265.49002,"end":269.97,"sentiment":"neutral","sentiment_score":0.011101292239295112},{"text":"Sorry.","start":269.97,"end":270.47,"sentiment":"neutral","sentiment_score":-0.0028408709913492203}],"sentiment":"neutral","sentiment_score":0.02113105345517397,"channel":0,"num_words":25,"start":258.53,"end":270.47},{"sentences":[{"text":"Okay.","start":270.655,"end":271.155,"sentiment":"neutral","sentiment_score":0.028071291744709015},{"text":"Okay.","start":271.295,"end":271.77502,"sentiment":"neutral","sentiment_score":0.048304859548807144},{"text":"I get you.","start":271.77502,"end":272.415,"sentiment":"neutral","sentiment_score":0.07929876198371251},{"text":"Okay.","start":272.415,"end":272.915,"sentiment":"neutral","sentiment_score":0.10528736561536788},{"text":"Alright.","start":273.295,"end":273.695,"sentiment":"neutral","sentiment_score":0.15420812368392944}],"sentiment":"neutral","sentiment_score":0.08196684664913587,"channel":1,"num_words":7,"start":270.655,"end":273.695},{"sentences":[{"text":"Mhmm.","start":273.665,"end":274.165,"sentiment":"neutral","sentiment_score":0.159721702337265}],"sentiment":"neutral","sentiment_score":0.159721702337265,"channel":0,"num_words":1,"start":273.665,"end":274.165},{"sentences":[{"text":"Thank you so much for your time.","start":273.695,"end":275.315,"sentiment":"positive","sentiment_score":0.59247396673475},{"text":"That","start":275.41,"end":275.91,"sentiment":"neutral","sentiment_score":0.264195054769516}],"sentiment":"positive","sentiment_score":0.5514391027390957,"channel":1,"num_words":8,"start":273.695,"end":275.91},{"sentences":[{"text":"Mhmm.","start":275.665,"end":276.165,"sentiment":"neutral","sentiment_score":0.18908363580703735}],"sentiment":"neutral","sentiment_score":0.18908363580703735,"channel":0,"num_words":1,"start":275.665,"end":276.165},{"sentences":[{"text":"that's really","start":276.255,"end":276.93,"sentiment":"neutral","sentiment_score":0.18493511527776718}],"sentiment":"neutral","sentiment_score":0.18493511527776718,"channel":1,"num_words":2,"start":276.255,"end":276.93},{"sentences":[{"text":"Yeah.","start":277.98502,"end":278.48502,"sentiment":"neutral","sentiment_score":0.13131451606750488},{"text":"Anything else?","start":278.70502,"end":279.685,"sentiment":"neutral","sentiment_score":0.1214633546769619}],"sentiment":"neutral","sentiment_score":0.12474707514047623,"channel":0,"num_words":3,"start":277.98502,"end":279.685},{"sentences":[{"text":"helpful.","start":279.81,"end":280.28998,"sentiment":"neutral","sentiment_score":0.07407930493354797},{"text":"No.","start":280.28998,"end":280.61,"sentiment":"neutral","sentiment_score":-0.03833258897066116},{"text":"No.","start":280.61,"end":280.77,"sentiment":"neutral","sentiment_score":-0.023336125537753105},{"text":"That's fine.","start":280.77,"end":281.41,"sentiment":"neutral","sentiment_score":0.048798191361129284},{"text":"Thank you very much.","start":281.41,"end":282.55,"sentiment":"positive","sentiment_score":0.8568574488162994}],"sentiment":"positive","sentiment_score":0.3930485298236211,"channel":1,"num_words":9,"start":279.81,"end":282.55},{"sentences":[{"text":"Okay.","start":282.86502,"end":283.345,"sentiment":"positive","sentiment_score":0.5964353084564209},{"text":"Thank you.","start":283.345,"end":283.905,"sentiment":"positive","sentiment_score":0.7304715216159821},{"text":"Bye.","start":283.905,"end":284.405,"sentiment":"positive","sentiment_score":0.398484468460083}],"sentiment":"positive","sentiment_score":0.613965705037117,"channel":0,"num_words":4,"start":282.86502,"end":284.405},{"sentences":[{"text":"Bye.","start":284.61,"end":285.11,"sentiment":"neutral","sentiment_score":-0.09409920126199722}],"sentiment":"neutral","sentiment_score":-0.09409920126199722,"channel":1,"num_words":1,"start":284.61,"end":285.11}]},"summary":{"result":"success","short":"A customer, Ashley, called Airtel tech support regarding her router inquiry. She asked about the difference between the K7 and K8 routers, and was informed that the K7 has a faster speed and lower latency, and is designed for heavy users and gamers. The customer also asked about a free router for 12 months, and was informed that it only comes with a 12-month agreement."},"intents":{"segments":[{"text":"a question regarding the modem. There's a performance modem and a gaming modem, and I just wanted to know the difference. Sorry?","start_word":26,"end_word":47,"intents":[{"intent":"Check router difference","confidence_score":0.008535767}]},{"text":"a question regarding the modem. There's a performance modem and a gaming modem, and I just wanted to know the difference. Sorry? Gaming modem?","start_word":26,"end_word":49,"intents":[{"intent":"Understand difference","confidence_score":0.002278175}]},{"text":"So so the the looking at the super network and part of it, I I need to order a modem. And the two modems that have come up is the Airtel Performance and the Airtel Gaming. And I just wanted to know the difference between those Okay.","start_word":50,"end_word":96,"intents":[{"intent":"Install modem","confidence_score":0.00056772755}]},{"text":"Actually, our free router for twelve months is the k seven only, the Urto Gaming. That is exclusively for Urto for twenty four months. Sorry.","start_word":351,"end_word":375,"intents":[{"intent":"Evaluate router availability","confidence_score":0.018451564}]}]},"sentiments":{"segments":[{"text":"Hello. Ashley speaking. Yes. Hello.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.0610692985355854},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.3824765086174011},{"text":"This is Marlene from Airtel tech support. This is regarding your router inquiry. Yeah. Yeah. I just had Mhmm. a question regarding the modem. There's a performance modem and a gaming modem, and I just wanted to know the difference. Sorry? Gaming modem? So so the the looking at the super network and part of it, I I need to order a modem. And the two modems that have come up is the Airtel Performance and the Airtel Gaming. And I just wanted to know the difference between those Okay. Hang on. Let me just check. Hang on. two. Hello, Ashley? Hi. Yep. Yes.","start_word":7,"end_word":110,"sentiment":"neutral","sentiment_score":0.013777473010122776},{"text":"Thank you for waiting.","start_word":111,"end_word":114,"sentiment":"positive","sentiment_score":0.4647043347358704},{"text":"So the difference between them is the speed. Okay. The k seven can accommodate 3,000 MBPS Unlike 3,000 Mbps only, unlike with Wi Fi Okay. seven, it can the speed can up to 3,600. So there have, yeah, four same external antennas. The k seven, mostly Yep. designed chipset variation, both offer similar performance and feature.","start_word":115,"end_word":170,"sentiment":"neutral","sentiment_score":0.11297935992479324},{"text":"This is Yep. ideal for a user who wants the same experience with the regular router, possibly with slightly better internal components or build up depending on the brand version.","start_word":171,"end_word":200,"sentiment":"positive","sentiment_score":0.3489905595779419},{"text":"Is it on our website, the router It on the yes. On website? the website, I just wasn't sure that the difference. So it's with the the gaming that goes on to the k seven, is that good for, like because I've got six devices and my partner games, will that really help? Like, will that work? Yeah. The Ertle performance has a faster Okay. speed, lower latency, improved efficiency, and better handling of multiple devices multiple devices Okay. at once.","start_word":201,"end_word":281,"sentiment":"neutral","sentiment_score":0.1473490595817566},{"text":"It also support EasyMesh. This is ideal for heavy users, gamers, and smart homes that need top tier speed and performance.","start_word":282,"end_word":302,"sentiment":"positive","sentiment_score":0.4541935324668884},{"text":"Okay. And So I saw that one mhmm. for twenty sorry. I saw that one for twenty four months. Contract? Yeah. Because we're only gonna be there for twelve months. Can we get Mhmm. that one on a twelve months or could it only be twenty four months? Actually, our free router for twelve months is the k seven only, the Urto Gaming. That is exclusively for Urto for twenty four months. Sorry. Okay. Okay. I get you. Okay. Alright. Mhmm.","start_word":303,"end_word":383,"sentiment":"neutral","sentiment_score":0.02357681281864643},{"text":"Thank you so much for your time.","start_word":384,"end_word":390,"sentiment":"positive","sentiment_score":0.5930298566818237},{"text":"That Mhmm. that's really Yeah. Anything else? helpful. No. No. That's fine.","start_word":391,"end_word":402,"sentiment":"neutral","sentiment_score":0.11042335629463196},{"text":"Thank you very much. Okay. Thank you. Bye.","start_word":403,"end_word":410,"sentiment":"positive","sentiment_score":0.676537036895752},{"text":"Bye.","start_word":411,"end_word":411,"sentiment":"neutral","sentiment_score":0.26846402883529663}],"average":{"sentiment":"neutral","sentiment_score":0.13131833035998514}}}}