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No worries.\n\nBye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.5,"sentiment":"neutral","sentiment_score":0.0067913978127762675},{"text":"Thanks.","start":12.32,"end":12.82,"sentiment":"positive","sentiment_score":0.4017762541770935},{"text":"Please stay on the line.","start":13.355,"end":14.815,"sentiment":"neutral","sentiment_score":0.15000493973493575},{"text":"Hello.","start":18.555,"end":18.955,"sentiment":"neutral","sentiment_score":0.063900887966156},{"text":"Anita speaking.","start":18.955,"end":19.855,"sentiment":"neutral","sentiment_score":0.06678665801882744}],"sentiment":"neutral","sentiment_score":0.05831750087440014,"num_words":25,"start":0.08,"end":19.855},{"sentences":[{"text":"Yes.","start":28.369999,"end":28.69,"sentiment":"neutral","sentiment_score":0.10040221363306046},{"text":"It is.","start":28.69,"end":29.35,"sentiment":"neutral","sentiment_score":0.09341711550951004},{"text":"Mhmm.","start":38.45,"end":38.95,"sentiment":"neutral","sentiment_score":0.08988600224256516},{"text":"Yeah.","start":40.712936,"end":40.952934,"sentiment":"neutral","sentiment_score":0.05985875800251961},{"text":"We're good.","start":40.952934,"end":41.432938,"sentiment":"neutral","sentiment_score":0.23851589858531952}],"sentiment":"neutral","sentiment_score":0.13057328600968635,"num_words":7,"start":28.369999,"end":41.432938},{"sentences":[{"text":"Thank you.","start":41.432938,"end":41.752937,"sentiment":"neutral","sentiment_score":0.2690076380968094},{"text":"We've no.","start":41.752937,"end":42.472935,"sentiment":"neutral","sentiment_score":0.10823261365294456},{"text":"We've got a great team, but thank you.","start":42.472935,"end":45.372936,"sentiment":"positive","sentiment_score":0.3971571307629347},{"text":"Okay.","start":46.232937,"end":46.732937,"sentiment":"positive","sentiment_score":0.3654542863368988},{"text":"No worries.","start":46.872936,"end":47.432938,"sentiment":"neutral","sentiment_score":0.211216002702713}],"sentiment":"neutral","sentiment_score":0.3146415894230207,"num_words":15,"start":41.432938,"end":47.432938},{"sentences":[{"text":"Bye.","start":47.432938,"end":47.932938,"sentiment":"neutral","sentiment_score":0.15690533816814425}],"sentiment":"neutral","sentiment_score":0.15690533816814425,"num_words":1,"start":47.432938,"end":47.932938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Abby from TechnoWand.\n\nChannel 1: Thanks. Please stay on the line. Hello. Anita speaking.\n\nChannel 0: Hi, ma'am. Good afternoon. This is Abby. By the way, is this miss Anita Cronin in private emergency help?\n\nChannel 1: Yes. It is.\n\nChannel 0: Oh, alright. We wanted to reach out, ma'am, because we work with IT. Actually, we work with health care organizations to strengthen your IT system.\n\nChannel 1: Mhmm.\n\nChannel 0: How is it going, by the way? Do you\n\nChannel 1: Yeah.\n\nChannel 0: want\n\nChannel 1: We're\n\nChannel 0: to improve\n\nChannel 1: good. Thank\n\nChannel 0: it?\n\nChannel 1: you. We've no. We've got a great team,\n\nChannel 0: Alright.\n\nChannel 1: but thank you.\n\nChannel 0: No problem. Thank you,\n\nChannel 1: Okay.\n\nChannel 0: ma'am. Take care.\n\nChannel 1: No worries.\n\nChannel 0: Bye\n\nChannel 1: Bye.\n\nChannel 0: bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.5,"sentiment":"neutral","sentiment_score":0.0067913978127762675}],"sentiment":"neutral","sentiment_score":0.0067913978127762675,"channel":1,"num_words":16,"start":0.08,"end":4.5},{"sentences":[{"text":"Abby from TechnoWand.","start":5.6,"end":6.98,"sentiment":"neutral","sentiment_score":0.06515760595599811}],"sentiment":"neutral","sentiment_score":0.06515760595599811,"channel":0,"num_words":3,"start":5.6,"end":6.98},{"sentences":[{"text":"Thanks.","start":12.32,"end":12.82,"sentiment":"positive","sentiment_score":0.4017762541770935},{"text":"Please stay on the 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TechnoWand named Abby calls a woman named Anita who works for a healthcare organization. Abby explains that they work with IT and wants to improve her system. They end the call cordially."},"intents":{"segments":[{"text":"We wanted to reach out, ma'am, because we work with IT. Actually, we work with health care organizations to strengthen your IT system. Mhmm.","start_word":52,"end_word":75,"intents":[{"intent":"Reach out","confidence_score":0.085158944}]},{"text":"Thank it? you.","start_word":91,"end_word":93,"intents":[{"intent":"Improve","confidence_score":0.08819531}]},{"text":"Thank you, Okay. ma'am. Take care. No worries. Bye Bye. bye.","start_word":107,"end_word":117,"intents":[{"intent":"End call","confidence_score":0.24917106}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. 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Do you Yeah. want We're to improve good.","start_word":32,"end_word":90,"sentiment":"neutral","sentiment_score":0.12273573875427246},{"text":"Thank it?","start_word":91,"end_word":92,"sentiment":"positive","sentiment_score":0.3559418320655823},{"text":"you. We've no.","start_word":93,"end_word":95,"sentiment":"neutral","sentiment_score":0.12139005959033966},{"text":"We've got a great team, Alright. but thank you. No problem. Thank you, Okay. ma'am.","start_word":96,"end_word":110,"sentiment":"positive","sentiment_score":0.3777863383293152},{"text":"Take care. No worries. Bye Bye. bye.","start_word":111,"end_word":117,"sentiment":"neutral","sentiment_score":0.19727282226085663}],"average":{"sentiment":"neutral","sentiment_score":0.16228960951169333}}}}