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I have got SKU for you. 32 h l, HFor HorseLForLion, five one two DDForDoctor, Dash BBForBailey. Right. It's an LC30 2 bay 30 two inch. And the pricing, I think there's some error on the price shown over there. Yeah. Sure. Yep. Image. Right? Hi, This is Ross with Techcom. How are you, man? That's great. Thank you, buddy. Actually, I just wanted to inquire about the product. And I have got a SKU for you. It's thirty two h l five one two d dash b. 32 HL512DDashB. 32HL51. DDForDoctor, DashD, BFor beer. Mhmm. Mhmm. Okay. Okay. So this has been, like, discontinued by the LG. Okay. Alright. Uh-huh. Alright. And he was after, like, two units. The customer I'll mention this in the email. No worries. Sales at digger data. Right? Okay. Got you. No, ma'am. I just wanted to ask about this product as well. Sure. No worries. Sending you right away. 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Welcome to. You're speaking with Amanda. How can I help you today? Good. Thanks. I am finding a little difficult to hear you there. It's rather muffled. A little hard to hear you. Hello? Oh, yes. That's a little clearer. Yes. That's much better. Thank you. Yep. Go ahead. Three two. Mhmm. Yep. Mhmm. Yep. Mhmm. DashB. Okay. So 32HL512DDashB. Let's have a look. So Some LG monitors. Yes. Okay. So we don't have anything in stock at the moment. We do have stock on order with an ETA the July 28. We're expecting them. Excuse me. Oh, there is two. That is bizarre. Good time. Bear with me. Let me see if I can get ahold of our sales team, then I'll be able to confirm for you that pricing. Bear with me one moment. You just come through the overflow. That's all. So I'll just try transferring you now back to hardware sales. Good afternoon. Thank you for calling. Dimash speaking. Yes. It is. Good. Thanks. Yourself? Try to give me one sec. Let me just go to the right section. Say it one more time. What was the what was this queue? Yep. H l five one two BDashB. Nothing's come up in the system. Oh, sorry. You said DDashB? Oh. It's an LG. Yep. Sorry. Yeah. I I I'm mistaken. I put that yep. So you're looking at the LG. Yep. 2006. Okay. Now with with this particular model, it actually has to be quoted by by Dell sorry, by a and LG because and you've got to be authorized to be able to sell these particular models. So the best thing to do no. No. It's not discontinued. It's just a very specific product that's used in health care. And you as a reseller have to have to be approved to be able to sell this product because it's a diagnosis. And so basically, the best thing to do is send us an email. We can then get we can then send up to LG for them to approve you, you know, and then we can give you a pricing on it. Yeah. Yeah. Yeah. Yeah. Exactly. Was there anything else? That was it for the that yeah. Yeah. Okay. Yeah. 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and someone from the hardware sales team will attend to you shortly. Welcome to. You're speaking with Amanda. How can I help you today? Good.\n\nThanks. I am finding a little difficult to hear you there. It's rather muffled. A little hard to hear you. Hello?\n\nOh, yes. That's a little clearer. Yes. That's much better. Thank you.\n\nYep. Go ahead. Three two. Mhmm. Yep.\n\nMhmm. Yep. Mhmm. DashB. Okay.\n\nSo 32HL512DDashB. Let's have a look. So Some LG monitors. Yes. Okay.\n\nSo we don't have anything in stock at the moment. We do have stock on order with an ETA the July 28. We're expecting them. Excuse me. Oh, there is two.\n\nThat is bizarre. Good time. Bear with me. Let me see if I can get ahold of our sales team, then I'll be able to confirm for you that pricing. Bear with me one moment.\n\nYou just come through the overflow. That's all. So I'll just try transferring you now back to hardware sales. Good afternoon. Thank you for calling.\n\nDimash speaking. Yes. It is. Good. Thanks.\n\nYourself? Try to give me one sec. Let me just go to the right section. Say it one more time. What was the what was this queue?\n\nYep. H l five one two BDashB. Nothing's come up in the system. Oh, sorry. You said DDashB?\n\nOh. It's an LG. Yep. Sorry. Yeah.\n\nI I I'm mistaken. I put that yep. So you're looking at the LG. Yep. 2006.\n\nOkay. Now with with this particular model, it actually has to be quoted by by Dell sorry, by a and LG because and you've got to be authorized to be able to sell these particular models. So the best thing to do no. No. It's not discontinued.\n\nIt's just a very specific product that's used in health care. And you as a reseller have to have to be approved to be able to sell this product because it's a diagnosis. And so basically, the best thing to do is send us an email. We can then get we can then send up to LG for them to approve you, you know, and then we can give you a pricing on it. Yeah.\n\nYeah. Yeah. Yeah. Exactly. Was there anything else?\n\nThat was it for the that yeah. Yeah. Okay. Yeah. As soon as the email, we can get get you a pricing once you're approved.\n\nThanks, people. Alright. Thanks. Okay. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Line and someone from the hardware sales team will attend to you shortly.","start":0.32,"end":4.34,"sentiment":"neutral","sentiment_score":0.05219279917386862},{"text":"Welcome to.","start":16.855,"end":17.675001,"sentiment":"neutral","sentiment_score":0.16783013194799423},{"text":"You're speaking with Amanda.","start":17.735,"end":18.775,"sentiment":"neutral","sentiment_score":0.14669695869088173},{"text":"How can I help you today?","start":18.775,"end":19.915,"sentiment":"neutral","sentiment_score":0.17492866764465967},{"text":"Good.","start":25.095001,"end":25.335,"sentiment":"positive","sentiment_score":0.33420974016189575}],"sentiment":"neutral","sentiment_score":0.11479754745960236,"num_words":26,"start":0.32,"end":25.335},{"sentences":[{"text":"Thanks.","start":25.335,"end":25.575,"sentiment":"neutral","sentiment_score":0.3192746639251709},{"text":"I am finding a little difficult to hear you 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32HL512DDashB.","start":74.325,"end":78.905,"sentiment":"neutral","sentiment_score":0.015490530990064144},{"text":"Let's have a look.","start":81.299995,"end":84.2,"sentiment":"neutral","sentiment_score":0.025858400389552116},{"text":"So Some LG monitors.","start":86.259995,"end":87.799995,"sentiment":"neutral","sentiment_score":0.012518845498561859},{"text":"Yes.","start":89.06,"end":89.56,"sentiment":"neutral","sentiment_score":0.016469765454530716},{"text":"Okay.","start":89.619995,"end":90.119995,"sentiment":"neutral","sentiment_score":-0.002384309656918049}],"sentiment":"neutral","sentiment_score":0.01654795844418307,"num_words":12,"start":74.325,"end":90.119995},{"sentences":[{"text":"So we don't have anything in stock at the moment.","start":90.34,"end":93.56,"sentiment":"neutral","sentiment_score":-0.1264012660831213},{"text":"We do have stock on order with an ETA the July 28.","start":94.735,"end":98.815,"sentiment":"neutral","sentiment_score":-0.046993447778125606},{"text":"We're expecting them.","start":98.815,"end":99.955,"sentiment":"neutral","sentiment_score":-0.10689246654510498},{"text":"Excuse me.","start":101.455,"end":102.275,"sentiment":"neutral","sentiment_score":-0.1472661942243576},{"text":"Oh, there is two.","start":106.75,"end":108.37,"sentiment":"neutral","sentiment_score":-0.13196519389748573}],"sentiment":"neutral","sentiment_score":-0.09583885799492559,"num_words":31,"start":90.34,"end":108.37},{"sentences":[{"text":"That is bizarre.","start":108.91,"end":110.13,"sentiment":"negative","sentiment_score":-0.33918939034144086},{"text":"Good time.","start":110.43,"end":111.25,"sentiment":"neutral","sentiment_score":0.09508727490901947},{"text":"Bear with me.","start":112.75,"end":113.31,"sentiment":"neutral","sentiment_score":0.04968693604071935},{"text":"Let me see if I can get ahold of our sales team, then I'll be able to confirm for you that pricing.","start":113.31,"end":118.35,"sentiment":"neutral","sentiment_score":0.06063147473402999},{"text":"Bear with me one moment.","start":118.35,"end":119.57,"sentiment":"neutral","sentiment_score":0.01283743530511856}],"sentiment":"neutral","sentiment_score":0.020564194502575055,"num_words":35,"start":108.91,"end":119.57},{"sentences":[{"text":"You just come through the overflow.","start":122.455,"end":123.735,"sentiment":"neutral","sentiment_score":0.07949042568604152},{"text":"That's all.","start":123.735,"end":124.135,"sentiment":"neutral","sentiment_score":0.050824305042624474},{"text":"So I'll just try transferring you now back to hardware sales.","start":124.135,"end":126.795,"sentiment":"neutral","sentiment_score":0.052459966729987755},{"text":"Good afternoon.","start":173.06,"end":173.7,"sentiment":"neutral","sentiment_score":0.21552441269159317},{"text":"Thank you for calling.","start":173.7,"end":174.34,"sentiment":"positive","sentiment_score":0.3838326185941696}],"sentiment":"neutral","sentiment_score":0.12488120391964913,"num_words":25,"start":122.455,"end":174.34},{"sentences":[{"text":"Dimash speaking.","start":174.34,"end":175.16,"sentiment":"neutral","sentiment_score":0.21051719039678574},{"text":"Yes.","start":178.225,"end":178.545,"sentiment":"neutral","sentiment_score":0.11175771057605743},{"text":"It 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queue?","start":202.76,"end":204.3,"sentiment":"neutral","sentiment_score":-0.001770842487790755}],"sentiment":"neutral","sentiment_score":0.008968822002686836,"num_words":27,"start":184.385,"end":204.3},{"sentences":[{"text":"Yep.","start":206.415,"end":206.915,"sentiment":"neutral","sentiment_score":0.003830401925370097},{"text":"H l five one two BDashB.","start":210.095,"end":219.62,"sentiment":"neutral","sentiment_score":-0.000662427938853701},{"text":"Nothing's come up in the system.","start":226.15999,"end":227.85999,"sentiment":"neutral","sentiment_score":-0.09183935200174649},{"text":"Oh, sorry.","start":237.215,"end":238.175,"sentiment":"neutral","sentiment_score":-0.024472988210618496},{"text":"You said DDashB?","start":238.175,"end":239.795,"sentiment":"neutral","sentiment_score":-0.01599094116439422}],"sentiment":"neutral","sentiment_score":-0.03600550431292504,"num_words":18,"start":206.415,"end":239.795},{"sentences":[{"text":"Oh.","start":243.535,"end":243.935,"sentiment":"neutral","sentiment_score":-0.007589287124574184},{"text":"It's an LG.","start":243.935,"end":244.655,"sentiment":"neutral","sentiment_score":-0.0056098719748357935},{"text":"Yep.","start":244.655,"end":244.975,"sentiment":"neutral","sentiment_score":0.001871822401881218},{"text":"Sorry.","start":244.975,"end":245.215,"sentiment":"neutral","sentiment_score":-0.03707915171980858},{"text":"Yeah.","start":245.215,"end":245.375,"sentiment":"neutral","sentiment_score":-0.015962377190589905}],"sentiment":"neutral","sentiment_score":-0.01079837279394269,"num_words":7,"start":243.535,"end":245.375},{"sentences":[{"text":"I I I'm mistaken.","start":245.375,"end":246.515,"sentiment":"neutral","sentiment_score":-0.0775580545887351},{"text":"I put that yep.","start":247.03,"end":248.81,"sentiment":"neutral","sentiment_score":-0.05380195565521717},{"text":"So you're looking at the LG.","start":249.83,"end":251.21,"sentiment":"neutral","sentiment_score":-0.009888533968478441},{"text":"Yep.","start":255.75,"end":256.25,"sentiment":"neutral","sentiment_score":0.0167277529835701},{"text":"2006.","start":258.07,"end":259.29,"sentiment":"neutral","sentiment_score":0.01158016175031662}],"sentiment":"neutral","sentiment_score":-0.034778958128299564,"num_words":16,"start":245.375,"end":259.29},{"sentences":[{"text":"Okay.","start":259.91,"end":260.41,"sentiment":"neutral","sentiment_score":0.019138310104608536},{"text":"Now with with this particular model, it actually has to be quoted by by Dell sorry, by a and LG because and you've got to be authorized to be able to sell these particular models.","start":261.815,"end":283.53,"sentiment":"neutral","sentiment_score":0.026632738592369216},{"text":"So the best thing to do no.","start":285.66998,"end":290.87,"sentiment":"neutral","sentiment_score":0.012018804571458272},{"text":"No.","start":290.87,"end":291.03,"sentiment":"neutral","sentiment_score":-0.06679723411798477},{"text":"It's not discontinued.","start":291.03,"end":291.93,"sentiment":"neutral","sentiment_score":-0.052885863929986954}],"sentiment":"neutral","sentiment_score":0.01723321206233603,"num_words":47,"start":259.91,"end":291.93},{"sentences":[{"text":"It's just a very specific product that's used in health care.","start":292.38498,"end":296.005,"sentiment":"neutral","sentiment_score":0.011304422980174422},{"text":"And you as a reseller have to have to be approved to be able to sell this product because it's a diagnosis.","start":296.705,"end":306.085,"sentiment":"neutral","sentiment_score":0.005370065273547714},{"text":"And so basically, the best thing to do is send us an email.","start":309.58,"end":312.31998,"sentiment":"neutral","sentiment_score":0.06732717213722375},{"text":"We can then get we can then send up to LG for them to approve you, you know, and then we can give you a pricing on it.","start":313.34,"end":322.735,"sentiment":"neutral","sentiment_score":0.0836162403491991},{"text":"Yeah.","start":330.155,"end":330.655,"sentiment":"neutral","sentiment_score":0.06392067670822144}],"sentiment":"neutral","sentiment_score":0.04697224977426231,"num_words":75,"start":292.38498,"end":330.655},{"sentences":[{"text":"Yeah.","start":333.035,"end":333.435,"sentiment":"neutral","sentiment_score":0.05976207926869392},{"text":"Yeah.","start":333.435,"end":333.935,"sentiment":"neutral","sentiment_score":0.03714722394943237},{"text":"Yeah.","start":334.315,"end":334.815,"sentiment":"neutral","sentiment_score":0.06487304717302322},{"text":"Exactly.","start":334.875,"end":335.375,"sentiment":"neutral","sentiment_score":0.11224494874477386},{"text":"Was there anything else?","start":342.44,"end":343.24002,"sentiment":"neutral","sentiment_score":0.055222105234861374}],"sentiment":"neutral","sentiment_score":0.06186446500942111,"num_words":8,"start":333.035,"end":343.24002},{"sentences":[{"text":"That was it for the that yeah.","start":343.24002,"end":350.46002,"sentiment":"neutral","sentiment_score":0.02906010379748685},{"text":"Yeah.","start":351.985,"end":352.485,"sentiment":"neutral","sentiment_score":0.08852773159742355},{"text":"Okay.","start":352.545,"end":352.865,"sentiment":"neutral","sentiment_score":0.11375822871923448},{"text":"Yeah.","start":352.865,"end":353.025,"sentiment":"neutral","sentiment_score":0.13017822802066803},{"text":"As soon as the email, we can get get you a pricing once you're approved.","start":353.025,"end":357.045,"sentiment":"neutral","sentiment_score":0.18042688965797424}],"sentiment":"neutral","sentiment_score":0.1296915303915739,"num_words":25,"start":343.24002,"end":357.045},{"sentences":[{"text":"Thanks, people.","start":359.345,"end":360.225,"sentiment":"neutral","sentiment_score":0.16064947471022606},{"text":"Alright.","start":360.225,"end":360.725,"sentiment":"neutral","sentiment_score":0.10099860280752182},{"text":"Thanks.","start":360.865,"end":361.365,"sentiment":"neutral","sentiment_score":0.19489219784736633},{"text":"Okay.","start":361.505,"end":361.905,"sentiment":"positive","sentiment_score":0.3979250192642212},{"text":"Thanks.","start":361.905,"end":362.305,"sentiment":"positive","sentiment_score":0.7874622344970703}],"sentiment":"neutral","sentiment_score":0.30042950063943863,"num_words":6,"start":359.345,"end":362.305},{"sentences":[{"text":"Bye.","start":362.305,"end":362.805,"sentiment":"positive","sentiment_score":0.5016562938690186}],"sentiment":"positive","sentiment_score":0.5016562938690186,"num_words":1,"start":362.305,"end":362.805}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Line and someone from the hardware sales team will attend to you shortly. Welcome to. You're speaking with Amanda. How can I help you today?\n\nChannel 0: Good evening, Amanda. This is with Spectrum. How are you?\n\nChannel 1: Good. Thanks. I am finding a little difficult to hear you there. It's rather muffled. A little hard to hear you.\n\nChannel 0: Can\n\nChannel 1: Hello?\n\nChannel 0: you hear me now?\n\nChannel 1: Oh, yes. That's\n\nChannel 0: Hello?\n\nChannel 1: a little clearer. Yes. That's much better.\n\nChannel 0: Yep.\n\nChannel 1: Thank you.\n\nChannel 0: Actually, Amanda, I wanted to inquire about the product. I have got SKU for you.\n\nChannel 1: Yep. Go ahead.\n\nChannel 0: 32\n\nChannel 1: Three two.\n\nChannel 0: h l, HFor\n\nChannel 1: Mhmm.\n\nChannel 0: HorseLForLion,\n\nChannel 1: Yep.\n\nChannel 0: five one two\n\nChannel 1: Mhmm.\n\nChannel 0: DDForDoctor,\n\nChannel 1: Yep.\n\nChannel 0: Dash\n\nChannel 1: Mhmm.\n\nChannel 0: BBForBailey.\n\nChannel 1: DashB. Okay. So 32HL512DDashB.\n\nChannel 0: Right.\n\nChannel 1: Let's have a look.\n\nChannel 0: It's an LC30\n\nChannel 1: So Some\n\nChannel 0: 2\n\nChannel 1: LG\n\nChannel 0: bay 30\n\nChannel 1: monitors.\n\nChannel 0: two inch.\n\nChannel 1: Yes. Okay. So we don't have anything in stock at the moment. We do have stock on order with an ETA the July 28. We're expecting them.\n\nExcuse me.\n\nChannel 0: And the pricing, I think there's some error on the price shown over there.\n\nChannel 1: Oh, there is two. That is bizarre. Good time. Bear with me. Let me see if I can get ahold of our sales team, then I'll be able to confirm for you that pricing.\n\nBear with me one moment.\n\nChannel 0: Yeah. Sure.\n\nChannel 1: You just come through the overflow. That's all. So I'll just try transferring you now back to hardware sales.\n\nChannel 0: Yep.\n\nChannel 1: Good afternoon. Thank you for calling. Dimash speaking.\n\nChannel 0: Image. Right?\n\nChannel 1: Yes. It is.\n\nChannel 0: Hi, This is Ross with Techcom. How are you, man?\n\nChannel 1: Good. Thanks. Yourself?\n\nChannel 0: That's great. Thank you, buddy. Actually, I just wanted to inquire about the product. And I have got a SKU for you. It's thirty two h l five one two d\n\nChannel 1: Try\n\nChannel 0: dash\n\nChannel 1: to give me\n\nChannel 0: b.\n\nChannel 1: one sec. Let me just go to the right section. Say it one more time. What was the what was this queue?\n\nChannel 0: 32\n\nChannel 1: Yep.\n\nChannel 0: HL512DDashB.\n\nChannel 1: H l five one two BDashB. Nothing's come up in the system.\n\nChannel 0: 32HL51.\n\nChannel 1: Oh, sorry. You said DDashB?\n\nChannel 0: DDForDoctor, DashD, BFor\n\nChannel 1: Oh. It's\n\nChannel 0: beer.\n\nChannel 1: an LG. Yep. Sorry. Yeah. I I I'm mistaken.\n\nI put that yep. So you're looking at the LG.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. 2006. Okay. Now with with this particular model, it actually has to be quoted by by Dell sorry, by a and LG because and you've got to be authorized to be able to sell these particular models. So\n\nChannel 0: Mhmm.\n\nChannel 1: the\n\nChannel 0: Okay.\n\nChannel 1: best thing to\n\nChannel 0: Okay.\n\nChannel 1: do\n\nChannel 0: So this has been, like, discontinued by the LG.\n\nChannel 1: no. No. It's not discontinued. It's just a very specific product that's used in health care. And you as a reseller have to have to be approved to be able to sell this product\n\nChannel 0: Okay.\n\nChannel 1: because it's a diagnosis.\n\nChannel 0: Alright.\n\nChannel 1: And so basically, the best thing to do is send us an email. We can then get\n\nChannel 0: Uh-huh.\n\nChannel 1: we can then send up to LG for them to approve you, you know, and then we can give you a pricing on it.\n\nChannel 0: Alright. And he was after, like, two units. The customer\n\nChannel 1: Yeah.\n\nChannel 0: I'll mention this in the email. No worries.\n\nChannel 1: Yeah.\n\nChannel 0: Sales\n\nChannel 1: Yeah.\n\nChannel 0: at digger data. Right?\n\nChannel 1: Yeah. Exactly.\n\nChannel 0: Okay. Got you.\n\nChannel 1: Was there anything else? That was it for the\n\nChannel 0: No, ma'am. I just wanted\n\nChannel 1: that\n\nChannel 0: to ask about this\n\nChannel 1: yeah.\n\nChannel 0: product as well.\n\nChannel 1: Yeah. Okay. Yeah. As soon as the email, we can get get you a pricing once you're approved.\n\nChannel 0: Sure.\n\nChannel 1: Thanks,\n\nChannel 0: No\n\nChannel 1: people.\n\nChannel 0: worries.\n\nChannel 1: Alright.\n\nChannel 0: Sending you right\n\nChannel 1: Thanks.\n\nChannel 0: away.\n\nChannel 1: Okay. Thanks. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Line and someone from the hardware sales team will attend to you shortly.","start":0.32,"end":4.34,"sentiment":"neutral","sentiment_score":0.05219279917386862},{"text":"Welcome to.","start":16.855,"end":17.675001,"sentiment":"neutral","sentiment_score":0.16783013194799423},{"text":"You're speaking with Amanda.","start":17.735,"end":18.775,"sentiment":"neutral","sentiment_score":0.14669695869088173},{"text":"How can I help you today?","start":18.775,"end":19.915,"sentiment":"neutral","sentiment_score":0.17492866764465967}],"sentiment":"neutral","sentiment_score":0.10602105975151062,"channel":1,"num_words":25,"start":0.32,"end":19.915},{"sentences":[{"text":"Good evening, Amanda.","start":20.985,"end":21.945,"sentiment":"neutral","sentiment_score":0.24343020220597586},{"text":"This is with Spectrum.","start":21.945,"end":23.805,"sentiment":"neutral","sentiment_score":0.23440321907401085},{"text":"How are 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you.","start":29.76,"end":31.62,"sentiment":"negative","sentiment_score":-0.4365023374557495}],"sentiment":"negative","sentiment_score":-0.37918610657964436,"channel":1,"num_words":21,"start":25.095001,"end":31.62},{"sentences":[{"text":"Can","start":32.66,"end":32.9,"sentiment":"neutral","sentiment_score":-0.11848219484090804}],"sentiment":"neutral","sentiment_score":-0.11848219484090804,"channel":0,"num_words":1,"start":32.66,"end":32.9},{"sentences":[{"text":"Hello?","start":32.88,"end":33.38,"sentiment":"neutral","sentiment_score":-0.08521021902561188}],"sentiment":"neutral","sentiment_score":-0.08521021902561188,"channel":1,"num_words":1,"start":32.88,"end":33.38},{"sentences":[{"text":"you hear me now?","start":32.9,"end":33.88,"sentiment":"neutral","sentiment_score":-0.10621633939445019}],"sentiment":"neutral","sentiment_score":-0.10621633939445019,"channel":0,"num_words":4,"start":32.9,"end":33.88},{"sentences":[{"text":"Oh, yes.","start":34.0,"end":34.4,"sentiment":"neutral","sentiment_score":-0.01945173880085349},{"text":"That's","start":34.4,"end":34.64,"sentiment":"neutral","sentiment_score":-0.01140535157173872}],"sentiment":"neutral","sentiment_score":-0.0167696097244819,"channel":1,"num_words":3,"start":34.0,"end":34.64},{"sentences":[{"text":"Hello?","start":34.58,"end":35.08,"sentiment":"neutral","sentiment_score":-0.010140209458768368}],"sentiment":"neutral","sentiment_score":-0.010140209458768368,"channel":0,"num_words":1,"start":34.58,"end":35.08},{"sentences":[{"text":"a little clearer.","start":34.64,"end":35.46,"sentiment":"neutral","sentiment_score":-0.05277985831101736},{"text":"Yes.","start":35.68,"end":36.0,"sentiment":"neutral","sentiment_score":0.1365879476070404},{"text":"That's much better.","start":36.0,"end":36.9,"sentiment":"neutral","sentiment_score":0.2382882038752238}],"sentiment":"neutral","sentiment_score":0.09901614061423711,"channel":1,"num_words":7,"start":34.64,"end":36.9},{"sentences":[{"text":"Yep.","start":36.66,"end":37.16,"sentiment":"neutral","sentiment_score":0.13131867349147797}],"sentiment":"neutral","sentiment_score":0.13131867349147797,"channel":0,"num_words":1,"start":36.66,"end":37.16},{"sentences":[{"text":"Thank you.","start":36.96,"end":37.7,"sentiment":"neutral","sentiment_score":0.29670703411102295}],"sentiment":"neutral","sentiment_score":0.29670703411102295,"channel":1,"num_words":2,"start":36.96,"end":37.7},{"sentences":[{"text":"Actually, Amanda, I wanted to inquire about the product.","start":37.78,"end":40.68,"sentiment":"neutral","sentiment_score":0.07036440405580732},{"text":"I have got SKU for 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customer calls Spectrum to inquire about a specific product, but the call quality is poor and the agent has difficulty hearing the customer. The agent tries to transfer the customer to the sales team but is unsuccessful. The agent suggests sending an email to get approval for the product and provides a pricing once approved."},"intents":{"segments":[{"text":"Actually, Amanda, I wanted to inquire about the product. I have got SKU for you. Yep.","start_word":76,"end_word":91,"intents":[{"intent":"Inquire about product","confidence_score":0.6081566}]},{"text":"And so basically, the best thing to do is send us an email. We can then get Uh-huh. we can then send up to LG for them to approve you, you know, and then we can give you a pricing on it. Alright.","start_word":465,"end_word":507,"intents":[{"intent":"Request pricing information","confidence_score":0.13120177}]}]},"sentiments":{"segments":[{"text":"Line and someone from the hardware sales team will attend to you shortly. Welcome to. You're speaking with Amanda. How can I help you today? Good evening, Amanda. This is with Spectrum. How are you?","start_word":0,"end_word":34,"sentiment":"neutral","sentiment_score":0.14763247966766355},{"text":"Good.","start_word":35,"end_word":35,"sentiment":"positive","sentiment_score":0.33420974016189575},{"text":"Thanks.","start_word":36,"end_word":36,"sentiment":"neutral","sentiment_score":0.3192746639251709},{"text":"I am finding a little difficult to hear you there. It's rather muffled. A little hard to hear you.","start_word":37,"end_word":55,"sentiment":"negative","sentiment_score":-0.46147990226745605},{"text":"Can Hello? you hear me now? Oh, yes. That's Hello? a little clearer. Yes. That's much better. Yep. Thank you. Actually, Amanda, I wanted to inquire about the product. I have got SKU for you. Yep. Go ahead. 32 Three two. h l, HFor Mhmm. HorseLForLion, Yep. five one two Mhmm. DDForDoctor, Yep. Dash Mhmm. BBForBailey. DashB. Okay. So 32HL512DDashB. Right. Let's have a look. It's an LC30 So Some 2 LG bay 30 monitors. two inch. Yes. Okay. So we don't have anything in stock at the moment. We do have stock on order with an ETA the July 28. We're expecting them. Excuse me. And the pricing, I think there's some error on the price shown over there. Oh, there is two. That is bizarre. Good time. Bear with me. Let me see if I can get ahold of our sales team, then I'll be able to confirm for you that pricing. Bear with me one moment. Yeah. Sure. You just come through the overflow. That's all. So I'll just try transferring you now back to hardware sales. Yep. Good afternoon.","start_word":56,"end_word":238,"sentiment":"neutral","sentiment_score":0.003669465892016888},{"text":"Thank you for calling.","start_word":239,"end_word":242,"sentiment":"positive","sentiment_score":0.37979626655578613},{"text":"Dimash speaking. Image. Right? Yes. It is. Hi, This is Ross with Techcom. How are you, man? Good.","start_word":243,"end_word":260,"sentiment":"neutral","sentiment_score":0.1574467122554779},{"text":"Thanks.","start_word":261,"end_word":261,"sentiment":"positive","sentiment_score":0.34276193380355835},{"text":"Yourself?","start_word":262,"end_word":262,"sentiment":"neutral","sentiment_score":0.21113282442092896},{"text":"That's great. Thank you, buddy.","start_word":263,"end_word":267,"sentiment":"positive","sentiment_score":0.5398285984992981},{"text":"Actually, I just wanted to inquire about the product. And I have got a SKU for you. It's thirty two h l five one two d Try dash to give me b. one sec. Let me just go to the right section. Say it one more time. What was the what was this queue? 32 Yep. HL512DDashB. H l five one two BDashB. Nothing's come up in the system. 32HL51. Oh, sorry. You said DDashB? DDForDoctor, DashD, BFor Oh. It's beer. an LG. Yep. Sorry. Yeah. I I I'm mistaken. I put that yep. So you're looking at the LG. Mhmm. Yep. 2006. Okay. Now with with this particular model, it actually has to be quoted by by Dell sorry, by a and LG because and you've got to be authorized to be able to sell these particular models. So Mhmm. the Okay. best thing to Okay. do So this has been, like, discontinued by the LG. no. No. It's not discontinued. It's just a very specific product that's used in health care. And you as a reseller have to have to be approved to be able to sell this product Okay. because it's a diagnosis. Alright. And so basically, the best thing to do is send us an email. We can then get Uh-huh. we can then send up to LG for them to approve you, you know, and then we can give you a pricing on it. Alright. And he was after, like, two units. The customer Yeah. I'll mention this in the email. No worries. Yeah. Sales Yeah. at digger data. Right? Yeah. Exactly. Okay. Got you. Was there anything else? That was it for the No, ma'am. I just wanted that to ask about this yeah. product as well. Yeah. Okay. Yeah. As soon as the email, we can get get you a pricing once you're approved. Sure. Thanks, No people. worries. Alright. Sending you right Thanks. away.","start_word":268,"end_word":589,"sentiment":"neutral","sentiment_score":0.03383484235762254},{"text":"Okay. Thanks. Bye. Bye.","start_word":590,"end_word":593,"sentiment":"positive","sentiment_score":0.49924078583717346}],"average":{"sentiment":"neutral","sentiment_score":0.03318842743505547}}}}