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But this thing about c plus security check on the evening, I've I've just read the if you like, the first email you sent, and it's a fifteen minute check. So, literally, you're saying that we roster a carer, let's say, or a support worker to do a fifteen minute visit for C plus just just to check that everything is okay. And that happens seven days a week? Okay. Okay. And I suppose that's what I wanted to ask you. Like, who pays for that? But you've answered that question. It just comes out of the supported on budget. No. Do we do that on public holidays as well? Okay. So Okay. Alright. And what time of day does this happen roughly? Yeah. Alright. So it will attract penalty payments. Yeah. Alright. Look. I'll reply. My best guess is it costs us about $4 a year or maybe maybe actually a bit more, but not much more. Alright. So then no. I'm looking to be honest. I I thought the hell in about it. I honestly I don't I don't know. It's probably as much a benefit for us as them, to be honest. You know, all it needs is one fire and then we pay the excess on that, which is, like, $10 or something, and we've covered two years worth of costs. So alright. I so we think there's still an issue with the side door to the day club being unlocked on three evenings really due to Orem. So which door is this? Oh, that entry door. Yeah. Is that a g key or an e key? And the Orum have that key? Never forget. Okay. Okay. One last quick question on that. Not that it usually matters. The fifteen minute visit, we pay the staff member, but it's not charged out anywhere, is it? Other than no. Okay. Gotcha. Yeah. Alright. All good. Yep. Alrighty. Thank you. 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Good. Just a quick call because I meant to call you the other week, and then I forgot about it, if I'm honest. But this thing about c plus security check on the evening, I've I've just read the if you like, the first email you sent, and it's a fifteen minute check. So, literally, you're saying that we roster a carer, let's say, or a support worker to do a fifteen minute visit for C plus just just to check that everything is okay.\n\nAnd that happens seven days a week? Okay. Okay. And I suppose that's what I wanted to ask you. Like, who pays for that?\n\nBut you've answered that question. It just comes out of the supported on budget. No. Do we do that on public holidays as well? Okay.\n\nSo Okay. Alright. And what time of day does this happen roughly? Yeah. Alright.\n\nSo it will attract penalty payments. Yeah. Alright. Look. I'll reply.\n\nMy best guess is it costs us about $4 a year or maybe maybe actually a bit more, but not much more. Alright. So then no. I'm looking to be honest. I I thought the hell in about it.\n\nI honestly I don't I don't know. It's probably as much a benefit for us as them, to be honest. You know, all it needs is one fire and then we pay the excess on that, which is, like, $10 or something, and we've covered two years worth of costs. So alright. I so we think there's still an issue with the side door to the day club being unlocked on three evenings really due to Orem.\n\nSo which door is this? Oh, that entry door. Yeah. Is that a g key or an e key? And the Orum have that key?\n\nNever forget. Okay. Okay. One last quick question on that. Not that it usually matters.\n\nThe fifteen minute visit, we pay the staff member, but it's not charged out anywhere, is it? Other than no. Okay. Gotcha. Yeah.\n\nAlright. All good. Yep. Alrighty. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.76,"end":4.24,"sentiment":"positive","sentiment_score":0.5241791009902954},{"text":"Good.","start":4.24,"end":4.74,"sentiment":"positive","sentiment_score":0.773145854473114},{"text":"Just a quick call because I meant to call you the other week, and then I forgot about it, if I'm honest.","start":6.56,"end":11.219999,"sentiment":"neutral","sentiment_score":0.09421711448918689},{"text":"But this thing about c plus security check on the evening, I've I've just read the if you like, the first email you sent, and it's a fifteen minute check.","start":11.28,"end":22.404999,"sentiment":"neutral","sentiment_score":0.04919007339825233},{"text":"So, literally, you're saying that we roster a carer, let's say, or a support worker to do a fifteen minute visit for C plus just just to check that everything is 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roughly?","start":105.915,"end":108.655,"sentiment":"neutral","sentiment_score":0.01166903061999215},{"text":"Yeah.","start":115.49,"end":115.99,"sentiment":"neutral","sentiment_score":0.021653415635228157},{"text":"Alright.","start":129.505,"end":129.825,"sentiment":"neutral","sentiment_score":0.008926821872591972}],"sentiment":"neutral","sentiment_score":0.0570348823176963,"num_words":14,"start":81.055,"end":129.825},{"sentences":[{"text":"So it will attract penalty payments.","start":129.825,"end":132.005,"sentiment":"neutral","sentiment_score":-0.06321878544986248},{"text":"Yeah.","start":137.825,"end":138.325,"sentiment":"neutral","sentiment_score":0.03125445544719696},{"text":"Alright.","start":138.625,"end":139.105,"sentiment":"neutral","sentiment_score":0.04486498236656189},{"text":"Look.","start":139.105,"end":139.265,"sentiment":"neutral","sentiment_score":0.02999765053391457},{"text":"I'll 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How are you? That's good. Yeah. Yes. Mhmm. So as a carer, but yeah. Yep. Mhmm. Yep. Every evening. And we schedule it into the evening run. Yep. And if this has come up and I think it's even come up with you and maybe you've forgotten about it. But every time it's just been like, well, who else is gonna do it? And then it was like, well, it's not really residential budget either. So everyone's kind of just gone, oh, well, and just left it as it is. And, I mean, it's a yeah. Yeah. Every day. Yep. I mean, it's kind of it's a good thing that it does get done because it that things get picked up quite regularly with that doesn't often get reported any further, but things often do get found unlocked or, you know, Bain Marie has been on many, many times over the years, like, things like that that could have potentially been quite serious. Well, it's it does vary a bit every night depending on when we can fit it in the run, but it's between somewhere between it's it's usually just before they leave Coolabah Plus for the night. So it's normally somewhere between, like, 06:30 and 07:30PM, maybe, like, somewhere around there. Oh, yeah. Definitely. The the evening staff member is on yeah. Evening. Right? Yep. Yep. Yeah. I mean, I I only sent that because I thought I wonder if Helen's even aware of that. I don't know. And it might be worth considering budgeting, like, adding that into what Cooliva Plus people pay or something. I don't know. But yeah. Yeah. Yeah. Yep. Yep. Yeah. Because it's it's happened another ticket. It's the one just near where office like that the side entry into the yeah. I mean, the main entry really into the social hall. Yeah. It might be an e key. It's probably an e key. But the two well, I don't think I don't know that they need it because they probably come from the inside and open it. And then it's every time it's been left, it actually hasn't even been shut. It's, like, just a jar, like, sitting too. So I think they probably don't shut it properly so that they can get back in through there, but then they don't then they don't go back through there or something. I mean, I'm only guessing because I obviously haven't seen anyone do it. But I think somebody has because somebody and I don't know who now, but I'm sure someone said, oh, no. I've seen RM use that door. Yep. No. Because it can't be no. It's it just comes out of our budget. Like yeah. Yeah. But it goes to home care rather than CHSP. I know that, but that's, yeah, not that important. Yeah. Alright. No worries. Thanks. 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Mike. How are you? That's good. Yeah. Yes.\n\nMhmm. So as a carer, but yeah. Yep. Mhmm. Yep.\n\nEvery evening. And we schedule it into the evening run. Yep. And if this has come up and I think it's even come up with you and maybe you've forgotten about it. But every time it's just been like, well, who else is gonna do it?\n\nAnd then it was like, well, it's not really residential budget either. So everyone's kind of just gone, oh, well, and just left it as it is. And, I mean, it's a yeah. Yeah. Every day.\n\nYep. I mean, it's kind of it's a good thing that it does get done because it that things get picked up quite regularly with that doesn't often get reported any further, but things often do get found unlocked or, you know, Bain Marie has been on many, many times over the years, like, things like that that could have potentially been quite serious. Well, it's it does vary a bit every night depending on when we can fit it in the run, but it's between somewhere between it's it's usually just before they leave Coolabah Plus for the night. So it's normally somewhere between, like, 06:30 and 07:30PM, maybe, like, somewhere around there. Oh, yeah.\n\nDefinitely. The the evening staff member is on yeah. Evening. Right? Yep.\n\nYep. Yeah. I mean, I I only sent that because I thought I wonder if Helen's even aware of that. I don't know. And it might be worth considering budgeting, like, adding that into what Cooliva Plus people pay or something.\n\nI don't know. But yeah. Yeah. Yeah. Yep.\n\nYep. Yeah. Because it's it's happened another ticket. It's the one just near where office like that the side entry into the yeah. I mean, the main entry really into the social hall.\n\nYeah. It might be an e key. It's probably an e key. But the two well, I don't think I don't know that they need it because they probably come from the inside and open it. And then it's every time it's been left, it actually hasn't even been shut.\n\nIt's, like, just a jar, like, sitting too. So I think they probably don't shut it properly so that they can get back in through there, but then they don't then they don't go back through there or something. I mean, I'm only guessing because I obviously haven't seen anyone do it. But I think somebody has because somebody and I don't know who now, but I'm sure someone said, oh, no. I've seen RM use that door.\n\nYep. No. Because it can't be no. It's it just comes out of our budget. Like yeah.\n\nYeah. But it goes to home care rather than CHSP. I know that, but that's, yeah, not that important. Yeah. Alright.\n\nNo worries. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mike.","start":1.36,"end":1.92,"sentiment":"neutral","sentiment_score":0.24572081863880157},{"text":"How are you?","start":1.92,"end":2.82,"sentiment":"neutral","sentiment_score":0.3066408733526866},{"text":"That's good.","start":5.5899997,"end":6.3399997,"sentiment":"positive","sentiment_score":0.7799845933914185},{"text":"Yeah.","start":11.599999,"end":12.099999,"sentiment":"neutral","sentiment_score":0.0247352235019207},{"text":"Yes.","start":16.085,"end":16.585,"sentiment":"neutral","sentiment_score":0.06964622437953949}],"sentiment":"positive","sentiment_score":0.34063498799999553,"num_words":9,"start":1.36,"end":16.585},{"sentences":[{"text":"Mhmm.","start":31.22,"end":31.38,"sentiment":"neutral","sentiment_score":0.021390005946159363},{"text":"So as a carer, but yeah.","start":31.38,"end":33.14,"sentiment":"neutral","sentiment_score":0.028944560637076695},{"text":"Yep.","start":33.14,"end":33.64,"sentiment":"neutral","sentiment_score":0.147007018327713},{"text":"Mhmm.","start":36.5,"end":37.0,"sentiment":"neutral","sentiment_score":0.045350030064582825},{"text":"Yep.","start":39.22,"end":39.62,"sentiment":"neutral","sentiment_score":0.0766165554523468}],"sentiment":"neutral","sentiment_score":0.046403097361326216,"num_words":10,"start":31.22,"end":39.62},{"sentences":[{"text":"Every evening.","start":39.62,"end":40.519997,"sentiment":"neutral","sentiment_score":0.07427876815199852},{"text":"And we schedule it into the evening run.","start":41.995,"end":44.175,"sentiment":"neutral","sentiment_score":0.14751769322901964},{"text":"Yep.","start":52.235,"end":52.735,"sentiment":"neutral","sentiment_score":0.022532759234309196},{"text":"And if this has come up and I think it's even come up with you and maybe you've forgotten about it.","start":53.114998,"end":57.36,"sentiment":"neutral","sentiment_score":-0.06146755991947083},{"text":"But every time it's just been like, well, who else is gonna do it?","start":57.52,"end":61.2,"sentiment":"neutral","sentiment_score":-0.2180322610906192}],"sentiment":"neutral","sentiment_score":-0.06504431678711073,"num_words":46,"start":39.62,"end":61.2},{"sentences":[{"text":"And then it was like, well, it's not really residential budget either.","start":61.2,"end":64.34,"sentiment":"neutral","sentiment_score":-0.17076996341347694},{"text":"So everyone's kind of just gone, oh, well, and just left it as it is.","start":65.36,"end":70.9,"sentiment":"neutral","sentiment_score":-0.120499545459946},{"text":"And, I mean, it's a yeah.","start":75.935,"end":78.575,"sentiment":"neutral","sentiment_score":-0.07339783664792776},{"text":"Yeah.","start":78.575,"end":78.895,"sentiment":"neutral","sentiment_score":0.05122114717960358},{"text":"Every day.","start":78.895,"end":79.455,"sentiment":"neutral","sentiment_score":0.0384336169809103}],"sentiment":"neutral","sentiment_score":-0.11580642726686266,"num_words":36,"start":61.2,"end":79.455},{"sentences":[{"text":"Yep.","start":79.455,"end":79.955,"sentiment":"neutral","sentiment_score":0.058809034526348114},{"text":"I mean, it's kind of it's a good thing that it does get done because it that things get picked up quite regularly with that doesn't often get reported any further, but things often do get found unlocked or, you know, Bain Marie has been on many, many times over the years, like, things like that that could have potentially been quite serious.","start":80.415,"end":109.725,"sentiment":"positive","sentiment_score":0.49710598395812133},{"text":"Well, it's it does vary a bit every night depending on when we can fit it in the run, but it's between somewhere between it's it's usually just before they leave Coolabah Plus for the night.","start":109.865,"end":121.14,"sentiment":"neutral","sentiment_score":0.009973476595607482},{"text":"So it's normally somewhere between, like, 06:30 and 07:30PM, maybe, like, somewhere around there.","start":121.14,"end":128.11499,"sentiment":"neutral","sentiment_score":0.004240830029760089},{"text":"Oh, yeah.","start":133.135,"end":133.615,"sentiment":"neutral","sentiment_score":0.029667936265468597}],"sentiment":"neutral","sentiment_score":0.27460550581273657,"num_words":116,"start":79.455,"end":133.615},{"sentences":[{"text":"Definitely.","start":133.615,"end":134.115,"sentiment":"neutral","sentiment_score":0.08280143141746521},{"text":"The the evening staff member is on yeah.","start":134.175,"end":136.495,"sentiment":"neutral","sentiment_score":0.04532052529975772},{"text":"Evening.","start":136.495,"end":136.815,"sentiment":"neutral","sentiment_score":0.0244677122682333},{"text":"Right?","start":136.815,"end":137.055,"sentiment":"neutral","sentiment_score":0.03389555588364601},{"text":"Yep.","start":137.055,"end":137.46,"sentiment":"neutral","sentiment_score":0.029443148523569107}],"sentiment":"neutral","sentiment_score":0.04443100420758128,"num_words":12,"start":133.615,"end":137.46},{"sentences":[{"text":"Yep.","start":149.94,"end":150.44,"sentiment":"neutral","sentiment_score":-0.05815459042787552},{"text":"Yeah.","start":151.535,"end":152.035,"sentiment":"neutral","sentiment_score":0.010095978155732157},{"text":"I mean, I I only sent that because I thought I wonder if Helen's even aware of that.","start":153.61499,"end":157.69499,"sentiment":"neutral","sentiment_score":-0.057068493941591844},{"text":"I don't know.","start":157.69499,"end":158.595,"sentiment":"neutral","sentiment_score":-0.09783646215995152},{"text":"And it might be worth considering budgeting, like, adding that into what Cooliva Plus people pay or something.","start":159.135,"end":165.775,"sentiment":"neutral","sentiment_score":0.010963020639287101}],"sentiment":"neutral","sentiment_score":-0.02857235410228008,"num_words":41,"start":149.94,"end":165.775},{"sentences":[{"text":"I don't know.","start":165.775,"end":166.33499,"sentiment":"neutral","sentiment_score":-0.10948355744282405},{"text":"But yeah.","start":166.33499,"end":170.22,"sentiment":"neutral","sentiment_score":-0.06138308346271515},{"text":"Yeah.","start":174.12001,"end":174.62001,"sentiment":"neutral","sentiment_score":0.11577606201171876},{"text":"Yeah.","start":174.92,"end":175.42,"sentiment":"neutral","sentiment_score":-0.043893903493881226},{"text":"Yep.","start":180.04001,"end":180.525,"sentiment":"neutral","sentiment_score":-0.035257283598184586}],"sentiment":"neutral","sentiment_score":-0.05182399554178119,"num_words":8,"start":165.775,"end":180.525},{"sentences":[{"text":"Yep.","start":180.525,"end":181.025,"sentiment":"neutral","sentiment_score":-0.041118234395980835},{"text":"Yeah.","start":191.56499,"end":192.06499,"sentiment":"neutral","sentiment_score":-0.027782127261161804},{"text":"Because it's it's happened another ticket.","start":192.125,"end":194.71,"sentiment":"neutral","sentiment_score":-0.011678272547821203},{"text":"It's the one just near where office like that the side entry into the yeah.","start":195.01001,"end":201.35,"sentiment":"neutral","sentiment_score":-0.0014974532648921012},{"text":"I mean, the main entry really into the social hall.","start":201.41,"end":203.97,"sentiment":"neutral","sentiment_score":0.012358587700873613}],"sentiment":"neutral","sentiment_score":-0.0011468460275368257,"num_words":33,"start":180.525,"end":203.97},{"sentences":[{"text":"Yeah.","start":203.97,"end":204.47,"sentiment":"neutral","sentiment_score":0.006743729114532471},{"text":"It might be an e key.","start":208.975,"end":210.095,"sentiment":"neutral","sentiment_score":-0.004474905552342534},{"text":"It's probably an e key.","start":210.095,"end":211.395,"sentiment":"neutral","sentiment_score":-0.004616999439895153},{"text":"But the two well, I don't think I don't know that they need it because they probably come from the inside and open it.","start":212.735,"end":222.87,"sentiment":"neutral","sentiment_score":-0.20640938531141728},{"text":"And then it's every time it's been left, it actually hasn't even been shut.","start":222.87,"end":227.37,"sentiment":"negative","sentiment_score":-0.39179704444749014}],"sentiment":"neutral","sentiment_score":-0.2096434914227575,"num_words":50,"start":203.97,"end":227.37},{"sentences":[{"text":"It's, like, just a jar, like, sitting too.","start":227.51,"end":230.79,"sentiment":"negative","sentiment_score":-0.3928479067981243},{"text":"So I think they probably don't shut it properly so that they can get back in through there, but then they don't then they don't go back through there or something.","start":230.79,"end":239.02501,"sentiment":"neutral","sentiment_score":-0.31826509294971345},{"text":"I mean, I'm only guessing because I obviously haven't seen anyone do it.","start":239.02501,"end":243.02501,"sentiment":"neutral","sentiment_score":-0.23761246009514883},{"text":"But I think somebody has because somebody and I don't know who now, but I'm sure someone said, oh, no.","start":243.02501,"end":250.09999,"sentiment":"neutral","sentiment_score":-0.261759315431118},{"text":"I've seen RM use that door.","start":250.09999,"end":251.72,"sentiment":"neutral","sentiment_score":-0.23491057008504868}],"sentiment":"neutral","sentiment_score":-0.2915719595666115,"num_words":78,"start":227.51,"end":251.72},{"sentences":[{"text":"Yep.","start":260.74,"end":261.105,"sentiment":"neutral","sentiment_score":0.03515370935201645},{"text":"No.","start":265.905,"end":266.225,"sentiment":"neutral","sentiment_score":-0.05720972269773483},{"text":"Because it can't be no.","start":266.225,"end":267.845,"sentiment":"neutral","sentiment_score":-0.13083519786596298},{"text":"It's it just comes out of our budget.","start":268.30502,"end":270.405,"sentiment":"neutral","sentiment_score":0.11903677601367235},{"text":"Like yeah.","start":270.545,"end":271.285,"sentiment":"neutral","sentiment_score":0.0939677245914936}],"sentiment":"neutral","sentiment_score":0.0272939796833431,"num_words":17,"start":260.74,"end":271.285},{"sentences":[{"text":"Yeah.","start":271.745,"end":272.245,"sentiment":"neutral","sentiment_score":0.12512555718421936},{"text":"But it goes to home care rather than CHSP.","start":272.465,"end":275.125,"sentiment":"neutral","sentiment_score":0.20338918558425373},{"text":"I know that, but that's, yeah, not that important.","start":275.265,"end":277.99695,"sentiment":"neutral","sentiment_score":-0.015427016963561377},{"text":"Yeah.","start":278.13693,"end":278.63693,"sentiment":"neutral","sentiment_score":0.12287988513708116},{"text":"Alright.","start":280.13693,"end":280.61694,"sentiment":"neutral","sentiment_score":0.32352882623672485}],"sentiment":"neutral","sentiment_score":0.10777113267353602,"num_words":21,"start":271.745,"end":280.61694},{"sentences":[{"text":"No worries.","start":280.61694,"end":281.25696,"sentiment":"neutral","sentiment_score":0.2461392879486084},{"text":"Thanks.","start":281.25696,"end":281.73694,"sentiment":"positive","sentiment_score":0.5638287663459778},{"text":"Bye.","start":281.73694,"end":282.23694,"sentiment":"neutral","sentiment_score":-0.12171459943056108}],"sentiment":"neutral","sentiment_score":0.23359818570315838,"num_words":4,"start":280.61694,"end":282.23694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi, Mike. How are you?\n\nChannel 0: Yeah. Good.\n\nChannel 1: That's good.\n\nChannel 0: Just a quick call because I meant to call you the other week, and then I forgot about it, if I'm honest. But this\n\nChannel 1: Yeah.\n\nChannel 0: thing about c plus security check on the evening,\n\nChannel 1: Yes.\n\nChannel 0: I've I've just read the if you like, the first email you sent, and it's a fifteen minute check. So, literally, you're saying that we roster a carer, let's say, or a support worker to do a fifteen minute\n\nChannel 1: Mhmm.\n\nChannel 0: visit\n\nChannel 1: So\n\nChannel 0: for\n\nChannel 1: as\n\nChannel 0: C\n\nChannel 1: a\n\nChannel 0: plus\n\nChannel 1: carer,\n\nChannel 0: just\n\nChannel 1: but yeah. Yep.\n\nChannel 0: just to check that everything is okay. And that\n\nChannel 1: Mhmm.\n\nChannel 0: happens seven days a week?\n\nChannel 1: Yep. Every evening.\n\nChannel 0: Okay.\n\nChannel 1: And we schedule it into the evening run.\n\nChannel 0: Okay. And I suppose that's what I wanted to ask you. Like, who pays for that? But you've answered that question. It just comes out of the supported on budget.\n\nChannel 1: Yep. And if this has come up and I think it's even come up with you and maybe you've forgotten about it. But every time it's just been like, well, who else is gonna do it? And then it was like, well, it's not really residential budget either. So everyone's kind of just gone, oh, well, and just left it as it is.\n\nChannel 0: No. Do we do\n\nChannel 1: And,\n\nChannel 0: that\n\nChannel 1: I\n\nChannel 0: on\n\nChannel 1: mean,\n\nChannel 0: public\n\nChannel 1: it's a\n\nChannel 0: holidays as well?\n\nChannel 1: yeah. Yeah. Every day. Yep. I mean, it's\n\nChannel 0: Okay.\n\nChannel 1: kind of\n\nChannel 0: So\n\nChannel 1: it's a good thing that it does get done because it that things get picked up quite regularly with that doesn't often get reported any further, but things often do get found unlocked or, you know, Bain Marie has been on many, many times over the years, like, things like that that could have potentially been quite\n\nChannel 0: Okay. Alright. And what time of day does this happen roughly?\n\nChannel 1: serious. Well, it's it does vary a bit every night depending on when we can fit it in the run, but\n\nChannel 0: Yeah.\n\nChannel 1: it's between somewhere between it's it's usually just before they leave Coolabah Plus for the night. So it's normally somewhere between, like, 06:30 and 07:30PM, maybe, like, somewhere around there.\n\nChannel 0: Alright. So it will attract penalty payments.\n\nChannel 1: Oh, yeah. Definitely. The the evening staff member is on yeah. Evening. Right?\n\nYep.\n\nChannel 0: Yeah. Alright. Look. I'll reply. My best guess is it costs us about $4 a year or maybe maybe actually a bit more, but not\n\nChannel 1: Yep.\n\nChannel 0: much more.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. So\n\nChannel 1: I mean,\n\nChannel 0: then\n\nChannel 1: I I only sent that because I thought I wonder if Helen's even aware of that. I don't know.\n\nChannel 0: no. I'm\n\nChannel 1: And\n\nChannel 0: looking\n\nChannel 1: it\n\nChannel 0: to be\n\nChannel 1: might\n\nChannel 0: honest.\n\nChannel 1: be worth considering budgeting, like, adding that into what Cooliva Plus people pay or something. I don't know. But\n\nChannel 0: I I thought the hell in about it. I honestly I\n\nChannel 1: yeah.\n\nChannel 0: don't I don't know. It's probably as much a benefit for us as them, to be honest.\n\nChannel 1: Yeah.\n\nChannel 0: You\n\nChannel 1: Yeah.\n\nChannel 0: know, all it needs is one fire and then we pay the excess on that, which is, like, $10 or something, and we've covered two\n\nChannel 1: Yep.\n\nChannel 0: years worth\n\nChannel 1: Yep.\n\nChannel 0: of costs. So alright. I so we think there's still an issue with the side door to the day club being unlocked on three evenings really\n\nChannel 1: Yeah.\n\nChannel 0: due\n\nChannel 1: Because\n\nChannel 0: to Orem.\n\nChannel 1: it's\n\nChannel 0: So which\n\nChannel 1: it's happened\n\nChannel 0: door\n\nChannel 1: another\n\nChannel 0: is this?\n\nChannel 1: ticket. It's the one just near where office like that the\n\nChannel 0: Oh,\n\nChannel 1: side\n\nChannel 0: that\n\nChannel 1: entry\n\nChannel 0: entry door.\n\nChannel 1: into\n\nChannel 0: Yeah.\n\nChannel 1: the yeah. I mean, the main entry really into the social hall. Yeah.\n\nChannel 0: Is that a g key or an e\n\nChannel 1: It\n\nChannel 0: key?\n\nChannel 1: might be an e key. It's probably an e key.\n\nChannel 0: And the\n\nChannel 1: But\n\nChannel 0: Orum\n\nChannel 1: the\n\nChannel 0: have\n\nChannel 1: two\n\nChannel 0: that key?\n\nChannel 1: well, I don't think I don't know that they need it because they probably come from the inside and open it. And then it's every time it's been left, it actually hasn't even been shut. It's, like, just a jar, like, sitting too. So I think they probably don't shut it properly so that they can get back in through there, but\n\nChannel 0: Never\n\nChannel 1: then\n\nChannel 0: forget.\n\nChannel 1: they don't then they don't go back through there or something. I mean, I'm only guessing because\n\nChannel 0: Okay.\n\nChannel 1: I obviously haven't seen anyone do it. But I think somebody has because somebody and I don't know who now, but I'm sure someone said, oh, no. I've seen RM use that door.\n\nChannel 0: Okay. One last quick question on that. Not that it usually matters. The fifteen minute visit, we\n\nChannel 1: Yep.\n\nChannel 0: pay the staff member, but it's not charged out anywhere, is it? Other than\n\nChannel 1: No. Because it can't be no.\n\nChannel 0: no.\n\nChannel 1: It's\n\nChannel 0: Okay.\n\nChannel 1: it just comes out of our budget. Like\n\nChannel 0: Gotcha.\n\nChannel 1: yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Alright.\n\nChannel 1: But it\n\nChannel 0: All\n\nChannel 1: goes\n\nChannel 0: good.\n\nChannel 1: to home care rather than CHSP. I know that, but that's, yeah, not\n\nChannel 0: Yep.\n\nChannel 1: that important. Yeah.\n\nChannel 0: Alrighty. Thank you.\n\nChannel 1: Alright. No worries. Thanks.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mike.","start":1.36,"end":1.92,"sentiment":"neutral","sentiment_score":0.24572081863880157},{"text":"How are you?","start":1.92,"end":2.82,"sentiment":"neutral","sentiment_score":0.3066408733526866}],"sentiment":"neutral","sentiment_score":0.28227285146713255,"channel":1,"num_words":5,"start":1.36,"end":2.82},{"sentences":[{"text":"Yeah.","start":3.76,"end":4.24,"sentiment":"positive","sentiment_score":0.5241791009902954},{"text":"Good.","start":4.24,"end":4.74,"sentiment":"positive","sentiment_score":0.773145854473114}],"sentiment":"positive","sentiment_score":0.6486624777317047,"channel":0,"num_words":2,"start":3.76,"end":4.74},{"sentences":[{"text":"That's good.","start":5.5899997,"end":6.3399997,"sentiment":"positive","sentiment_score":0.7799845933914185}],"sentiment":"positive","sentiment_score":0.7799845933914185,"channel":1,"num_words":2,"start":5.5899997,"end":6.3399997},{"sentences":[{"text":"Just a quick call because I meant to call you the other week, and then I forgot about it, if I'm honest.","start":6.56,"end":11.219999,"sentiment":"neutral","sentiment_score":0.09421711448918689},{"text":"But this","start":11.28,"end":11.759999,"sentiment":"neutral","sentiment_score":0.020433440804481506}],"sentiment":"neutral","sentiment_score":0.08806847501546144,"channel":0,"num_words":24,"start":6.56,"end":11.759999},{"sentences":[{"text":"Yeah.","start":11.599999,"end":12.099999,"sentiment":"neutral","sentiment_score":0.0247352235019207}],"sentiment":"neutral","sentiment_score":0.0247352235019207,"channel":1,"num_words":1,"start":11.599999,"end":12.099999},{"sentences":[{"text":"thing about c plus security check on the evening,","start":11.759999,"end":15.525,"sentiment":"neutral","sentiment_score":0.015338456672098901}],"sentiment":"neutral","sentiment_score":0.015338456672098901,"channel":0,"num_words":9,"start":11.759999,"end":15.525},{"sentences":[{"text":"Yes.","start":16.085,"end":16.585,"sentiment":"neutral","sentiment_score":0.06964622437953949}],"sentiment":"neutral","sentiment_score":0.06964622437953949,"channel":1,"num_words":1,"start":16.085,"end":16.585},{"sentences":[{"text":"I've I've just read the if you like, the first email you sent, and it's a fifteen minute check.","start":17.525,"end":22.404999,"sentiment":"neutral","sentiment_score":0.06825206369945877},{"text":"So, literally, you're saying that we roster a carer, let's say, or a support worker to do a fifteen 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The agent explains that the check is done every evening and is scheduled for every day between 5-7 pm. The customer also asks about the cost of adding the check to Cooliva Plus and the agent explains that it is not necessary and will cost around $4 a year."},"intents":{"segments":[{"text":"And we schedule it into the evening run. Okay.","start_word":115,"end_word":123,"intents":[{"intent":"Schedule visit","confidence_score":0.02392665}]},{"text":"I so we think there's still an issue with the side door to the day club being unlocked on three evenings really Yeah.","start_word":530,"end_word":552,"intents":[{"intent":"Fix door lock","confidence_score":0.016081335}]}]},"sentiments":{"segments":[{"text":"Hi, Mike. How are you?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.27576783299446106},{"text":"Yeah. Good. That's good.","start_word":5,"end_word":8,"sentiment":"positive","sentiment_score":0.7250964045524597},{"text":"Just a quick call because I meant to call you the other week, and then I forgot about it, if I'm honest. But this Yeah. thing about c plus security check on the evening, Yes. I've I've just read the if you like, the first email you sent, and it's a fifteen minute check. So, literally, you're saying that we roster a carer, let's say, or a support worker to do a fifteen minute Mhmm. visit So for as C a plus carer, just but yeah. Yep. just to check that everything is okay. And that Mhmm. happens seven days a week? Yep. Every evening. Okay. And we schedule it into the evening run. Okay. And I suppose that's what I wanted to ask you. Like, who pays for that? But you've answered that question. It just comes out of the supported on budget. Yep. And if this has come up and I think it's even come up with you and maybe you've forgotten about it. But every time it's just been like, well, who else is gonna do it? And then it was like, well, it's not really residential budget either. So everyone's kind of just gone, oh, well, and just left it as it is. No. Do we do And, that on I mean, public it's holidays a as well? yeah. Yeah. Every day. Yep. I mean, Okay.","start_word":9,"end_word":238,"sentiment":"neutral","sentiment_score":-0.006754761561751366},{"text":"it's kind So of it's a good thing that it does get done because it that things get picked up quite regularly with that doesn't often get reported any further, but things often do get found unlocked or, you know, Bain Marie has been on many, many times over the years, like, things like that that could have potentially been quite Okay.","start_word":239,"end_word":300,"sentiment":"positive","sentiment_score":0.4988328516483307},{"text":"Alright. And what time of day does this happen roughly? serious. Well, it's it does vary a bit every night depending on when we can fit it in the run, but Yeah. it's between somewhere between it's it's usually just before they leave Coolabah Plus for the night. So it's normally somewhere between, like, 06:30 and 07:30PM, maybe, like, somewhere around there. Alright. So it will attract penalty payments. Oh, yeah. Definitely. The the evening staff member is on yeah. Evening. Right? Yep. Yeah. Alright. Look. I'll reply. My best guess is it costs us about $4 a year or maybe maybe actually a bit more, but not Yep. much more. Yeah. Alright. So I mean, then I I only sent that because I thought I wonder if Helen's even aware of that. I don't know. no. I'm And looking to it be might honest. be worth considering budgeting, like, adding that into what Cooliva Plus people pay or something. I don't know. But I I thought the hell in about it. I honestly I yeah. don't I don't know. It's probably as much a benefit for us as them, to be honest. Yeah. You Yeah. know, all it needs is one fire and then we pay the excess on that, which is, like, $10 or something, and we've covered two Yep. years worth Yep. of costs. So alright. I so we think there's still an issue with the side door to the day club being unlocked on three evenings really Yeah. due Because to Orem. it's So which it's happened door another is this? ticket. It's the one just near where office like that the Oh, side that entry entry door. into Yeah. the yeah. I mean, the main entry really into the social hall. Yeah. Is that a g key or an e It key? might be an e key. It's probably an e key. And the But Orum the have two that key? well, I don't think I don't know that they need it because they probably come from the inside and open it.","start_word":301,"end_word":647,"sentiment":"neutral","sentiment_score":-0.024425575635811953},{"text":"And then it's every time it's been left, it actually hasn't even been shut. It's, like, just a jar, like, sitting too.","start_word":648,"end_word":669,"sentiment":"negative","sentiment_score":-0.3955002725124359},{"text":"So I think they probably don't shut it properly so that they can get back in through there, but Never then forget. they don't then they don't go back through there or something. I mean, I'm only guessing because Okay. I obviously haven't seen anyone do it. But I think somebody has because somebody and I don't know who now, but I'm sure someone said, oh, no. I've seen RM use that door. Okay. One last quick question on that. Not that it usually matters. The fifteen minute visit, we Yep. pay the staff member, but it's not charged out anywhere, is it? Other than No. Because it can't be no. no. It's Okay. it just comes out of our budget. Like Gotcha. yeah. Yeah. Yeah. Alright.","start_word":670,"end_word":796,"sentiment":"neutral","sentiment_score":-0.15696072414165407},{"text":"But it All goes good.","start_word":797,"end_word":801,"sentiment":"positive","sentiment_score":0.3900938034057617},{"text":"to home care rather than CHSP. I know that, but that's, yeah, not Yep. that important. Yeah. Alrighty.","start_word":802,"end_word":819,"sentiment":"neutral","sentiment_score":0.0648760050535202},{"text":"Thank you.","start_word":820,"end_word":821,"sentiment":"positive","sentiment_score":0.678342342376709},{"text":"Alright. No worries.","start_word":822,"end_word":824,"sentiment":"neutral","sentiment_score":0.29315292835235596},{"text":"Thanks.","start_word":825,"end_word":825,"sentiment":"positive","sentiment_score":0.5638287663459778},{"text":"Bye. Bye.","start_word":826,"end_word":827,"sentiment":"neutral","sentiment_score":0.27668726444244385}],"average":{"sentiment":"neutral","sentiment_score":0.000860609237116949}}}}