{"metadata":{"transaction_key":"deprecated","request_id":"019f3fb1-bdb2-7b43-b4bf-9fb8266b389c","sha256":"f2def4705a001894290f36437bb665ad7caade7501598e5e7ef6dd5eb28f0f6e","created":"2026-07-08T03:07:22.145Z","duration":52.199936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":125,"output_tokens":38},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":141,"output_tokens":141},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":141,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Can I speak with Christian Christian Hernandez? Sorry? Official. That's what I'm the the the company that I'm calling. Oh, sorry. Thank you.","confidence":0.954834,"words":[{"word":"yeah","start":16.435,"end":16.915,"confidence":0.76660156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01852497085928917},{"word":"can","start":16.915,"end":17.075,"confidence":0.8671875,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.002644680440425873},{"word":"i","start":17.075,"end":17.155,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.003590649925172329},{"word":"speak","start":17.155,"end":17.395,"confidence":0.9980469,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.0031357770785689354},{"word":"with","start":17.395,"end":17.715,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.00026163365691900253},{"word":"christian","start":17.715,"end":18.215,"confidence":0.7128906,"punctuated_word":"Christian","sentiment":"neutral","sentiment_score":-0.0006874380633234978},{"word":"christian","start":18.515,"end":18.994999,"confidence":0.6464844,"punctuated_word":"Christian","sentiment":"neutral","sentiment_score":-0.006326910108327866},{"word":"hernandez","start":18.994999,"end":19.494999,"confidence":0.99902344,"punctuated_word":"Hernandez?","sentiment":"neutral","sentiment_score":0.0022501572966575623},{"word":"sorry","start":25.555,"end":26.055,"confidence":0.88623047,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.04929238557815552},{"word":"official","start":31.31,"end":31.81,"confidence":0.6347656,"punctuated_word":"Official.","sentiment":"neutral","sentiment_score":-0.06746744364500046},{"word":"that's","start":31.87,"end":32.11,"confidence":0.9650879,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.12214849889278412},{"word":"what","start":32.11,"end":32.35,"confidence":0.9941406,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.14555200934410095},{"word":"i'm","start":32.35,"end":32.85,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12111027538776398},{"word":"the","start":33.95,"end":34.11,"confidence":0.3256836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15781812369823456},{"word":"the","start":34.11,"end":34.35,"confidence":0.9428711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12764397263526917},{"word":"the","start":34.35,"end":34.510002,"confidence":0.58691406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.118617445230484},{"word":"company","start":34.510002,"end":34.83,"confidence":0.9453125,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.10376693308353424},{"word":"that","start":34.83,"end":35.07,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1243404671549797},{"word":"i'm","start":35.07,"end":35.57,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11336248368024826},{"word":"calling","start":36.989998,"end":37.489998,"confidence":0.9616699,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.12261255085468292},{"word":"oh","start":44.484936,"end":44.884937,"confidence":0.954834,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.006292477250099182},{"word":"sorry","start":44.884937,"end":45.384937,"confidence":0.99658203,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":0.009738240391016006},{"word":"thank","start":45.44494,"end":45.76494,"confidence":0.90234375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.32527485489845276},{"word":"you","start":45.76494,"end":46.26494,"confidence":0.9921875,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2290981560945511}],"paragraphs":{"transcript":"\nYeah. Can I speak with Christian Christian Hernandez? Sorry? Official. That's what I'm the the the company that I'm calling.\n\nOh, sorry. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":16.435,"end":16.915,"sentiment":"neutral","sentiment_score":0.01852497085928917},{"text":"Can I speak with Christian Christian Hernandez?","start":16.915,"end":19.494999,"sentiment":"neutral","sentiment_score":0.0006955071751560484},{"text":"Sorry?","start":25.555,"end":26.055,"sentiment":"neutral","sentiment_score":-0.04929238557815552},{"text":"Official.","start":31.31,"end":31.81,"sentiment":"neutral","sentiment_score":-0.06746744364500046},{"text":"That's what I'm the the the company that I'm calling.","start":31.87,"end":37.489998,"sentiment":"neutral","sentiment_score":-0.1256972759962082}],"sentiment":"neutral","sentiment_score":-0.06751695340499282,"num_words":20,"start":16.435,"end":37.489998},{"sentences":[{"text":"Oh, sorry.","start":44.484936,"end":45.384937,"sentiment":"neutral","sentiment_score":0.0017228815704584122},{"text":"Thank you.","start":45.44494,"end":46.26494,"sentiment":"neutral","sentiment_score":0.2771865054965019}],"sentiment":"neutral","sentiment_score":0.13945469353348017,"num_words":4,"start":44.484936,"end":46.26494}]}}]},{"alternatives":[{"transcript":"This call is being recorded. Thank you for calling Zia Inc. You're speaking with Chloe. How can I help you today? Sorry. Did you mean to call through the Fizzier Inc mobile and community? Did you mean to call through the Fizzier Inc mobile and community? I'm so sorry. You may have called the wrong number. We're Physio Inc. Mobile and Community. No worries. All good. Have a wonderful rest of your day.","confidence":0.99902344,"words":[{"word":"this","start":6.0,"end":6.3199997,"confidence":0.9404297,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.005453947931528091},{"word":"call","start":6.3199997,"end":6.72,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.00014721974730491638},{"word":"is","start":6.72,"end":6.96,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.005658396519720554},{"word":"being","start":6.96,"end":7.2799997,"confidence":1.0,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.0009025968611240388},{"word":"recorded","start":7.2799997,"end":7.7799997,"confidence":0.9995117,"punctuated_word":"recorded.","sentiment":"neutral","sentiment_score":0.04033403843641281},{"word":"thank","start":12.0,"end":12.24,"confidence":0.89453125,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.535381019115448},{"word":"you","start":12.24,"end":12.4,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.47383105754852295},{"word":"for","start":12.4,"end":12.559999,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.438507616519928},{"word":"calling","start":12.559999,"end":12.88,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.48340675234794617},{"word":"zia","start":12.88,"end":13.2,"confidence":0.26660156,"punctuated_word":"Zia","sentiment":"positive","sentiment_score":0.5950636863708496},{"word":"inc","start":13.2,"end":13.5199995,"confidence":0.94873047,"punctuated_word":"Inc.","sentiment":"positive","sentiment_score":0.6435898542404175},{"word":"you're","start":13.5199995,"end":13.759999,"confidence":0.9851074,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.3386620879173279},{"word":"speaking","start":13.759999,"end":14.08,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.2898519039154053},{"word":"with","start":14.08,"end":14.265,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.40003660321235657},{"word":"chloe","start":14.345,"end":14.665,"confidence":0.9970703,"punctuated_word":"Chloe.","sentiment":"positive","sentiment_score":0.49529561400413513},{"word":"how","start":14.665,"end":14.745,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.41484594345092773},{"word":"can","start":14.745,"end":14.865,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.3922918140888214},{"word":"i","start":14.865,"end":14.985001,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.40404534339904785},{"word":"help","start":14.985001,"end":15.225,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.4171435236930847},{"word":"you","start":15.225,"end":15.385,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.41979944705963135},{"word":"today","start":15.385,"end":15.885,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.31320732831954956},{"word":"sorry","start":21.545,"end":21.865,"confidence":0.9880371,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1224166974425316},{"word":"did","start":21.865,"end":22.025,"confidence":1.0,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.12961554527282715},{"word":"you","start":22.025,"end":22.185,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11939787119627},{"word":"mean","start":22.185,"end":22.345001,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.11738459020853044},{"word":"to","start":22.345001,"end":22.425,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09136399626731873},{"word":"call","start":22.425,"end":22.665,"confidence":0.9951172,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.12430251389741898},{"word":"through","start":22.665,"end":22.825,"confidence":0.9970703,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.12433595210313796},{"word":"the","start":22.825,"end":22.985,"confidence":0.51220703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07669156789779663},{"word":"fizzier","start":22.985,"end":23.385,"confidence":0.99902344,"punctuated_word":"Fizzier","sentiment":"neutral","sentiment_score":-0.05425974726676941},{"word":"inc","start":23.385,"end":23.705,"confidence":0.99121094,"punctuated_word":"Inc","sentiment":"neutral","sentiment_score":-0.06799347698688507},{"word":"mobile","start":23.705,"end":23.945,"confidence":0.43676758,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.07581205666065216},{"word":"and","start":23.945,"end":24.185001,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07342458516359329},{"word":"community","start":24.185001,"end":24.685001,"confidence":0.99609375,"punctuated_word":"community?","sentiment":"neutral","sentiment_score":-0.07705375552177429},{"word":"did","start":26.744999,"end":26.904999,"confidence":0.99609375,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.05731170251965523},{"word":"you","start":26.904999,"end":27.064999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04766002297401428},{"word":"mean","start":27.064999,"end":27.305,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.04616005718708038},{"word":"to","start":27.305,"end":27.465,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03495638445019722},{"word":"call","start":27.465,"end":27.625,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.04744545742869377},{"word":"through","start":27.625,"end":27.865,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.03601547330617905},{"word":"the","start":27.865,"end":28.025,"confidence":0.9448242,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.035677067935466766},{"word":"fizzier","start":28.025,"end":28.525,"confidence":1.0,"punctuated_word":"Fizzier","sentiment":"neutral","sentiment_score":-0.03157605603337288},{"word":"inc","start":28.585,"end":28.985,"confidence":0.9980469,"punctuated_word":"Inc","sentiment":"neutral","sentiment_score":-0.044363684952259064},{"word":"mobile","start":28.985,"end":29.385,"confidence":0.99316406,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.038282107561826706},{"word":"and","start":29.385,"end":29.625,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04586859047412872},{"word":"community","start":29.625,"end":30.125,"confidence":0.99902344,"punctuated_word":"community?","sentiment":"neutral","sentiment_score":-0.049902208149433136},{"word":"i'm","start":38.64,"end":38.879997,"confidence":0.94555664,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.23965752124786377},{"word":"so","start":38.879997,"end":39.12,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.28585678339004517},{"word":"sorry","start":39.12,"end":39.52,"confidence":0.982666,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.2568916082382202},{"word":"you","start":39.52,"end":39.68,"confidence":1.0,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.3969739377498626},{"word":"may","start":39.68,"end":39.92,"confidence":0.9970703,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.3283417224884033},{"word":"have","start":39.92,"end":40.0,"confidence":0.9819336,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.3573090732097626},{"word":"called","start":40.0,"end":40.239998,"confidence":0.99902344,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.45161306858062744},{"word":"the","start":40.239998,"end":40.4,"confidence":0.99609375,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4443114697933197},{"word":"wrong","start":40.4,"end":40.559998,"confidence":1.0,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.3148198425769806},{"word":"number","start":40.559998,"end":40.8,"confidence":0.9111328,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.2937876582145691},{"word":"we're","start":40.8,"end":41.04,"confidence":0.7363281,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.08145464956760406},{"word":"physio","start":41.04,"end":41.54,"confidence":0.99658203,"punctuated_word":"Physio","sentiment":"neutral","sentiment_score":-0.06179382652044296},{"word":"inc","start":41.6,"end":42.1,"confidence":0.9916992,"punctuated_word":"Inc.","sentiment":"neutral","sentiment_score":-0.03228452801704407},{"word":"mobile","start":42.16,"end":42.559998,"confidence":0.9921875,"punctuated_word":"Mobile","sentiment":"neutral","sentiment_score":-0.02736642397940159},{"word":"and","start":42.559998,"end":42.72,"confidence":0.9863281,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0418277382850647},{"word":"community","start":42.72,"end":43.22,"confidence":0.99658203,"punctuated_word":"Community.","sentiment":"neutral","sentiment_score":-0.05607667565345764},{"word":"no","start":46.614937,"end":46.85494,"confidence":0.9770508,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1917115747928619},{"word":"worries","start":46.85494,"end":47.334938,"confidence":0.9980469,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2257274091243744},{"word":"all","start":47.334938,"end":47.494938,"confidence":0.98291016,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.490311861038208},{"word":"good","start":47.494938,"end":47.814938,"confidence":0.99902344,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.49689239263534546},{"word":"have","start":47.814938,"end":48.134937,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6600373387336731},{"word":"a","start":48.134937,"end":48.37494,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6539415121078491},{"word":"wonderful","start":48.37494,"end":48.774937,"confidence":1.0,"punctuated_word":"wonderful","sentiment":"positive","sentiment_score":0.6438233852386475},{"word":"rest","start":48.774937,"end":49.01494,"confidence":1.0,"punctuated_word":"rest","sentiment":"positive","sentiment_score":0.628543496131897},{"word":"of","start":49.01494,"end":49.094936,"confidence":0.99902344,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.6346645355224609},{"word":"your","start":49.094936,"end":49.254936,"confidence":0.99316406,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5944432616233826},{"word":"day","start":49.254936,"end":49.754936,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.35510239005088806}],"paragraphs":{"transcript":"\nThis call is being recorded. Thank you for calling Zia Inc. You're speaking with Chloe. How can I help you today? Sorry.\n\nDid you mean to call through the Fizzier Inc mobile and community? Did you mean to call through the Fizzier Inc mobile and community? I'm so sorry. You may have called the wrong number. We're Physio Inc.\n\nMobile and Community. No worries. All good. Have a wonderful rest of your day.","paragraphs":[{"sentences":[{"text":"This call is being recorded.","start":6.0,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.005634375475347042},{"text":"Thank you for calling Zia Inc.","start":12.0,"end":13.5199995,"sentiment":"positive","sentiment_score":0.5282966643571854},{"text":"You're speaking with Chloe.","start":13.5199995,"end":14.665,"sentiment":"positive","sentiment_score":0.3809615522623062},{"text":"How can I help you today?","start":14.665,"end":15.885,"sentiment":"positive","sentiment_score":0.39355556666851044},{"text":"Sorry.","start":21.545,"end":21.865,"sentiment":"neutral","sentiment_score":-0.1224166974425316}],"sentiment":"neutral","sentiment_score":0.3163961261426183,"num_words":22,"start":6.0,"end":21.865},{"sentences":[{"text":"Did you mean to call through the Fizzier Inc mobile and community?","start":21.865,"end":24.685001,"sentiment":"neutral","sentiment_score":-0.09430297153691451},{"text":"Did you mean to call through the Fizzier Inc mobile and community?","start":26.744999,"end":30.125,"sentiment":"neutral","sentiment_score":-0.0429349010810256},{"text":"I'm so sorry.","start":38.64,"end":39.52,"sentiment":"neutral","sentiment_score":-0.2608019709587097},{"text":"You may have called the wrong number.","start":39.52,"end":40.8,"sentiment":"negative","sentiment_score":-0.36959382465907503},{"text":"We're Physio Inc.","start":40.8,"end":42.1,"sentiment":"neutral","sentiment_score":-0.0585110013683637}],"sentiment":"neutral","sentiment_score":-0.1403229773245953,"num_words":37,"start":21.865,"end":42.1},{"sentences":[{"text":"Mobile and Community.","start":42.16,"end":43.22,"sentiment":"neutral","sentiment_score":-0.04175694597264131},{"text":"No worries.","start":46.614937,"end":47.334938,"sentiment":"neutral","sentiment_score":0.20871949195861816},{"text":"All good.","start":47.334938,"end":47.814938,"sentiment":"positive","sentiment_score":0.49360212683677673},{"text":"Have a wonderful rest of your day.","start":47.814938,"end":49.754936,"sentiment":"positive","sentiment_score":0.5957937027726855}],"sentiment":"positive","sentiment_score":0.38928059422011885,"num_words":14,"start":42.16,"end":49.754936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: This call is being recorded. Thank you for calling Zia Inc. You're speaking with Chloe. How can I help you today?\n\nChannel 0: Yeah. Can I speak with Christian Christian Hernandez?\n\nChannel 1: Sorry. Did you mean to call through the Fizzier Inc mobile and community?\n\nChannel 0: Sorry?\n\nChannel 1: Did you mean to call through the Fizzier Inc mobile and community?\n\nChannel 0: Official. That's what I'm the the the company that I'm calling.\n\nChannel 1: I'm so sorry. You may have called the wrong number. We're Physio Inc. Mobile and Community.\n\nChannel 0: Oh, sorry. Thank you.\n\nChannel 1: No worries. All good. Have a wonderful rest of your day.","paragraphs":[{"sentences":[{"text":"This call is being recorded.","start":6.0,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.005634375475347042},{"text":"Thank you for calling Zia Inc.","start":12.0,"end":13.5199995,"sentiment":"positive","sentiment_score":0.5282966643571854},{"text":"You're speaking with Chloe.","start":13.5199995,"end":14.665,"sentiment":"positive","sentiment_score":0.3809615522623062},{"text":"How can I help you today?","start":14.665,"end":15.885,"sentiment":"positive","sentiment_score":0.39355556666851044}],"sentiment":"positive","sentiment_score":0.3372919748847683,"channel":1,"num_words":21,"start":6.0,"end":15.885},{"sentences":[{"text":"Yeah.","start":16.435,"end":16.915,"sentiment":"neutral","sentiment_score":0.01852497085928917},{"text":"Can I speak with Christian Christian Hernandez?","start":16.915,"end":19.494999,"sentiment":"neutral","sentiment_score":0.0006955071751560484}],"sentiment":"neutral","sentiment_score":0.0029241901356726885,"channel":0,"num_words":8,"start":16.435,"end":19.494999},{"sentences":[{"text":"Sorry.","start":21.545,"end":21.865,"sentiment":"neutral","sentiment_score":-0.1224166974425316},{"text":"Did you mean to call through the Fizzier Inc mobile and community?","start":21.865,"end":24.685001,"sentiment":"neutral","sentiment_score":-0.09430297153691451}],"sentiment":"neutral","sentiment_score":-0.09646556583734658,"channel":1,"num_words":13,"start":21.545,"end":24.685001},{"sentences":[{"text":"Sorry?","start":25.555,"end":26.055,"sentiment":"neutral","sentiment_score":-0.04929238557815552}],"sentiment":"neutral","sentiment_score":-0.04929238557815552,"channel":0,"num_words":1,"start":25.555,"end":26.055},{"sentences":[{"text":"Did you mean to call through the Fizzier Inc mobile and community?","start":26.744999,"end":30.125,"sentiment":"neutral","sentiment_score":-0.0429349010810256}],"sentiment":"neutral","sentiment_score":-0.0429349010810256,"channel":1,"num_words":12,"start":26.744999,"end":30.125},{"sentences":[{"text":"Official.","start":31.31,"end":31.81,"sentiment":"neutral","sentiment_score":-0.06746744364500046},{"text":"That's what I'm the the the company that I'm calling.","start":31.87,"end":37.489998,"sentiment":"neutral","sentiment_score":-0.1256972759962082}],"sentiment":"neutral","sentiment_score":-0.12040365487337112,"channel":0,"num_words":11,"start":31.31,"end":37.489998},{"sentences":[{"text":"I'm so sorry.","start":38.64,"end":39.52,"sentiment":"neutral","sentiment_score":-0.2608019709587097},{"text":"You may have called the wrong number.","start":39.52,"end":40.8,"sentiment":"negative","sentiment_score":-0.36959382465907503},{"text":"We're Physio Inc.","start":40.8,"end":42.1,"sentiment":"neutral","sentiment_score":-0.0585110013683637},{"text":"Mobile and Community.","start":42.16,"end":43.22,"sentiment":"neutral","sentiment_score":-0.04175694597264131}],"sentiment":"neutral","sentiment_score":-0.22939790796954185,"channel":1,"num_words":16,"start":38.64,"end":43.22},{"sentences":[{"text":"Oh, sorry.","start":44.484936,"end":45.384937,"sentiment":"neutral","sentiment_score":0.0017228815704584122},{"text":"Thank you.","start":45.44494,"end":46.26494,"sentiment":"neutral","sentiment_score":0.2771865054965019}],"sentiment":"neutral","sentiment_score":0.13945469353348017,"channel":0,"num_words":4,"start":44.484936,"end":46.26494},{"sentences":[{"text":"No worries.","start":46.614937,"end":47.334938,"sentiment":"neutral","sentiment_score":0.20871949195861816},{"text":"All good.","start":47.334938,"end":47.814938,"sentiment":"positive","sentiment_score":0.49360212683677673},{"text":"Have a wonderful rest of your day.","start":47.814938,"end":49.754936,"sentiment":"positive","sentiment_score":0.5957937027726855}],"sentiment":"positive","sentiment_score":0.5068362869999625,"channel":1,"num_words":11,"start":46.614937,"end":49.754936}]},"summary":{"result":"success","short":"The customer calls Zia Inc. and speaks with Chloe, asking to speak with Christian Hernandez. Chloe realizes that the customer has called the wrong number and apologizes before ending the call."},"intents":{"segments":[{"text":"Can I speak with Christian Christian Hernandez? Sorry. Did you mean to call through the Fizzier Inc mobile and community? Sorry? Did you mean to call through the Fizzier Inc mobile and community? Official. That's what I'm the the the company that I'm calling. I'm so sorry. You may have called the wrong number. We're Physio Inc. Mobile and Community. Oh, sorry.","start_word":22,"end_word":83,"intents":[{"intent":"Confirm contact information","confidence_score":0.044574466}]}]},"sentiments":{"segments":[{"text":"This call is being recorded.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.01141765248030424},{"text":"Thank you for calling Zia Inc. You're speaking with Chloe. How can I help you today?","start_word":5,"end_word":20,"sentiment":"positive","sentiment_score":0.4506130814552307},{"text":"Yeah. Can I speak with Christian Christian Hernandez? Sorry. Did you mean to call through the Fizzier Inc mobile and community? Sorry? Did you mean to call through the Fizzier Inc mobile and community? Official. That's what I'm the the the company that I'm calling. I'm so sorry.","start_word":21,"end_word":68,"sentiment":"neutral","sentiment_score":-0.08682763576507568},{"text":"You may have called the wrong number.","start_word":69,"end_word":75,"sentiment":"negative","sentiment_score":-0.3601180613040924},{"text":"We're Physio Inc. Mobile and Community. Oh, sorry. Thank you. No worries.","start_word":76,"end_word":87,"sentiment":"neutral","sentiment_score":0.03903147205710411},{"text":"All good. Have a wonderful rest of your day.","start_word":88,"end_word":96,"sentiment":"positive","sentiment_score":0.5850205421447754}],"average":{"sentiment":"neutral","sentiment_score":0.07306161163546515}}}}