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The card from where? Yeah. Yeah. Yeah.\n\nSo I have a track, so I need to track. Yeah. Yeah. So I have got the tracking number. So I I see it a couple of days ago, but, like, it it is showing in the like, it was not delivered yet, but I haven't checked now.\n\nSo I have to check now. Okay. I'll just call yeah. Okay. I'll yeah.\n\nYeah. Yes. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.21505478024482727},{"text":"The card from where?","start":12.0,"end":13.299999,"sentiment":"neutral","sentiment_score":0.008305065799504519},{"text":"Yeah.","start":17.115,"end":17.615,"sentiment":"neutral","sentiment_score":0.02343033067882061},{"text":"Yeah.","start":21.675,"end":22.175,"sentiment":"neutral","sentiment_score":0.0164327472448349},{"text":"Yeah.","start":30.474998,"end":30.795,"sentiment":"neutral","sentiment_score":0.00928009208291769}],"sentiment":"neutral","sentiment_score":0.03717727668117732,"num_words":8,"start":3.84,"end":30.795},{"sentences":[{"text":"So I have a track, so I need to track.","start":30.795,"end":32.65,"sentiment":"neutral","sentiment_score":0.000956127606332302},{"text":"Yeah.","start":32.65,"end":33.15,"sentiment":"neutral","sentiment_score":0.01613994874060154},{"text":"Yeah.","start":37.77,"end":38.27,"sentiment":"neutral","sentiment_score":0.014391500502824783},{"text":"So I have got the tracking number.","start":40.65,"end":42.83,"sentiment":"neutral","sentiment_score":0.005467304028570652},{"text":"So I I see it a couple of days ago, but, like, it it is showing in the like, it was not delivered yet, but I haven't checked now.","start":43.85,"end":51.754997,"sentiment":"neutral","sentiment_score":-0.23366655280877804}],"sentiment":"neutral","sentiment_score":-0.13954096204057956,"num_words":48,"start":30.795,"end":51.754997},{"sentences":[{"text":"So I have to check now.","start":51.754997,"end":53.055,"sentiment":"neutral","sentiment_score":-0.21305193255345026},{"text":"Okay.","start":60.41,"end":60.809998,"sentiment":"neutral","sentiment_score":0.025604596361517903},{"text":"I'll just call yeah.","start":60.809998,"end":62.269997,"sentiment":"neutral","sentiment_score":0.012789532542228699},{"text":"Okay.","start":66.09,"end":66.49,"sentiment":"neutral","sentiment_score":0.03659340366721153},{"text":"I'll yeah.","start":66.49,"end":67.39,"sentiment":"neutral","sentiment_score":0.022670130245387554}],"sentiment":"neutral","sentiment_score":-0.07997251461659159,"num_words":14,"start":51.754997,"end":67.39},{"sentences":[{"text":"Yeah.","start":67.53,"end":68.03,"sentiment":"neutral","sentiment_score":-0.011992156505584717},{"text":"Yes.","start":70.57,"end":71.049995,"sentiment":"neutral","sentiment_score":0.09546557068824768},{"text":"Thank you.","start":71.049995,"end":71.869995,"sentiment":"neutral","sentiment_score":0.2698160782456398},{"text":"Bye.","start":73.53,"end":74.03,"sentiment":"positive","sentiment_score":0.34110841155052185}],"sentiment":"neutral","sentiment_score":0.19284279644489288,"num_words":5,"start":67.53,"end":74.03}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello.\n\nChannel 1: Hello?\n\nChannel 0: Good morning. Yes. Hello. Good morning. This is Marlene from Airtel tech support.\n\nAm I speaking with Sanich Raut?\n\nChannel 1: The card from where?\n\nChannel 0: This is from Airtel Australia.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Am I speaking with Sanich Raut?\n\nChannel 1: Yeah.\n\nChannel 0: I just wanted to check-in if have you called reached out already to the Australian Post regarding the router?\n\nChannel 1: Yeah. So I have a track, so I\n\nChannel 0: Yeah.\n\nChannel 1: need to track. Yeah.\n\nChannel 0: Yeah. Have you received the number that we\n\nChannel 1: Yeah.\n\nChannel 0: send you or my colleague send you?\n\nChannel 1: So I have got the tracking number.\n\nChannel 0: Yeah.\n\nChannel 1: So I\n\nChannel 0: Mhmm.\n\nChannel 1: I see it a couple of days ago, but, like, it it is showing in the like, it was not delivered yet, but I haven't checked now. So I have to check now.\n\nChannel 0: Mhmm. Okay, sir. Kindly contact the Australian Post on 137678.\n\nChannel 1: Okay. I'll\n\nChannel 0: Then\n\nChannel 1: just call\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: Just Mhmm. Then just quote them the tracking number so\n\nChannel 1: Okay.\n\nChannel 0: they can\n\nChannel 1: I'll\n\nChannel 0: resolve\n\nChannel 1: yeah. Yeah.\n\nChannel 0: the issue. Okay then. Give us a callback then\n\nChannel 1: Yes. Thank\n\nChannel 0: if\n\nChannel 1: you.\n\nChannel 0: you need assistance. Okay. Bye. Have a\n\nChannel 1: Bye.\n\nChannel 0: great day. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.10499776899814606}],"sentiment":"neutral","sentiment_score":0.10499776899814606,"channel":0,"num_words":1,"start":2.8,"end":3.3},{"sentences":[{"text":"Hello?","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.21505478024482727}],"sentiment":"neutral","sentiment_score":0.21505478024482727,"channel":1,"num_words":1,"start":3.84,"end":4.34},{"sentences":[{"text":"Good morning.","start":3.84,"end":4.58,"sentiment":"neutral","sentiment_score":0.22699488699436188},{"text":"Yes.","start":5.2799997,"end":5.6,"sentiment":"neutral","sentiment_score":0.1852654069662094},{"text":"Hello.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.1299305409193039},{"text":"Good morning.","start":5.92,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.30730830132961273},{"text":"This is Marlene from Airtel tech 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The representative confirms that they have the tracking number and will call back later to resolve the issue. The call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I just wanted to check-in if have you called reached out already to the Australian Post regarding the router? Yeah.","start_word":39,"end_word":58,"intents":[{"intent":"Check router receipt and tracking number","confidence_score":0.000004386169}]},{"text":"Kindly contact the Australian Post on 137678. Okay.","start_word":134,"end_word":141,"intents":[{"intent":"Contact australian post","confidence_score":0.31409788}]}]},"sentiments":{"segments":[{"text":"Hello. Good Hello? morning. Yes. Hello. Good morning. This is Marlene from Airtel tech support. Am I speaking with Sanich Raut? The card from where? This is from Airtel Australia. Yeah. Yeah. Am I speaking with Sanich Raut? Yeah. I just wanted to check-in if have you called reached out already to the Australian Post regarding the router? Yeah. So I have a track, so I Yeah. need to track. Yeah. Yeah. Have you received the number that we Yeah. send you or my colleague send you? So I have got the tracking number. Yeah. So I Mhmm. I see it a couple of days ago, but, like, it it is showing in the like, it was not delivered yet, but I haven't checked now. So I have to check now. Mhmm. Okay, sir. Kindly contact the Australian Post on 137678. Okay. I'll Then just call Yeah. yeah. Just Mhmm. Then just quote them the tracking number so Okay. they can I'll resolve yeah. Yeah. the issue. Okay then. Give us a callback then Yes. Thank if you. you need assistance. Okay. Bye.","start_word":0,"end_word":182,"sentiment":"neutral","sentiment_score":-0.006868473719805479},{"text":"Have a Bye. great day. 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