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Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling, I'll see if this person is available.","start":0.24,"end":3.78,"sentiment":"neutral","sentiment_score":-0.013482442268958459},{"text":"Thanks.","start":12.32,"end":12.82,"sentiment":"positive","sentiment_score":0.3685608506202698},{"text":"Please stay on the line.","start":12.88,"end":14.179999,"sentiment":"neutral","sentiment_score":0.14091537296772003},{"text":"Hello, Matthew.","start":22.095,"end":22.994999,"sentiment":"neutral","sentiment_score":0.04565826430916786},{"text":"You know, you're but but you're calling quite early in the morning.","start":31.01,"end":34.29,"sentiment":"neutral","sentiment_score":-0.0646989989715318}],"sentiment":"neutral","sentiment_score":0.006448318391586795,"num_words":33,"start":0.24,"end":34.29},{"sentences":[{"text":"Is there is this emergency?","start":34.29,"end":35.43,"sentiment":"neutral","sentiment_score":-0.1419793665409088},{"text":"This this is it's 07:00 in the morning.","start":44.475,"end":46.875,"sentiment":"neutral","sentiment_score":-0.06621676636859775},{"text":"Why are you calling so early?","start":46.875,"end":48.254997,"sentiment":"negative","sentiment_score":-0.34230854113896686},{"text":"No worries.","start":52.395,"end":53.135,"sentiment":"neutral","sentiment_score":-0.06605013832449913},{"text":"Okay.","start":54.395,"end":54.875,"sentiment":"neutral","sentiment_score":0.0661783218383789}],"sentiment":"neutral","sentiment_score":-0.15270018933171575,"num_words":22,"start":34.29,"end":54.875},{"sentences":[{"text":"Bye.","start":54.875,"end":55.375,"sentiment":"neutral","sentiment_score":0.046389851719141006}],"sentiment":"neutral","sentiment_score":0.046389851719141006,"num_words":1,"start":54.875,"end":55.375}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Looking for Matt Allam.\n\nChannel 1: Thanks. Please stay on the line. Hello, Matthew.\n\nChannel 0: Hello? Yes. Hi. Good morning. Matt, this is Mary calling from Vigilance.\n\nHi. I hope you're doing well.\n\nChannel 1: You know, you're\n\nChannel 0: Matt, you\n\nChannel 1: but but you're calling quite early in the morning. Is there is this emergency?\n\nChannel 0: yeah. This is just a follow-up call just to see if might be a better time to schedule a quick demo with our CTO because\n\nChannel 1: This this is\n\nChannel 0: you you\n\nChannel 1: it's 07:00 in the morning. Why are you calling so early?\n\nChannel 0: oh, I see. Sorry. I didn't\n\nChannel 1: No\n\nChannel 0: double\n\nChannel 1: worries.\n\nChannel 0: check the time.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling, I'll see if this person is available.","start":0.24,"end":3.78,"sentiment":"neutral","sentiment_score":-0.013482442268958459}],"sentiment":"neutral","sentiment_score":-0.013482442268958459,"channel":1,"num_words":13,"start":0.24,"end":3.78},{"sentences":[{"text":"Looking for Matt Allam.","start":5.3599997,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.012765220832079649}],"sentiment":"neutral","sentiment_score":0.012765220832079649,"channel":0,"num_words":4,"start":5.3599997,"end":7.3799996},{"sentences":[{"text":"Thanks.","start":12.32,"end":12.82,"sentiment":"positive","sentiment_score":0.3685608506202698},{"text":"Please stay on the line.","start":12.88,"end":14.179999,"sentiment":"neutral","sentiment_score":0.14091537296772003},{"text":"Hello, Matthew.","start":22.095,"end":22.994999,"sentiment":"neutral","sentiment_score":0.04565826430916786}],"sentiment":"neutral","sentiment_score":0.1455567805096507,"channel":1,"num_words":8,"start":12.32,"end":22.994999},{"sentences":[{"text":"Hello?","start":22.895,"end":23.395,"sentiment":"neutral","sentiment_score":0.03492619842290878},{"text":"Yes.","start":23.615,"end":23.935,"sentiment":"neutral","sentiment_score":0.11235543340444563},{"text":"Hi.","start":23.935,"end":24.255,"sentiment":"neutral","sentiment_score":0.2868596911430359},{"text":"Good morning.","start":24.255,"end":24.994999,"sentiment":"positive","sentiment_score":0.45905525982379913},{"text":"Matt, this is Mary calling from Vigilance.","start":25.454998,"end":28.21,"sentiment":"neutral","sentiment_score":0.23975173703261785}],"sentiment":"neutral","sentiment_score":0.2525428334871928,"channel":0,"num_words":12,"start":22.895,"end":28.21},{"sentences":[{"text":"Hi.","start":28.75,"end":29.23,"sentiment":"positive","sentiment_score":0.4187455475330353},{"text":"I hope you're doing well.","start":29.23,"end":30.689999,"sentiment":"positive","sentiment_score":0.5098440051078796}],"sentiment":"positive","sentiment_score":0.4946609288454056,"channel":0,"num_words":6,"start":28.75,"end":30.689999},{"sentences":[{"text":"You know, you're","start":31.01,"end":31.810001,"sentiment":"neutral","sentiment_score":0.016489482795198757}],"sentiment":"neutral","sentiment_score":0.016489482795198757,"channel":1,"num_words":3,"start":31.01,"end":31.810001},{"sentences":[{"text":"Matt, you","start":31.71,"end":32.11,"sentiment":"neutral","sentiment_score":-0.00901142880320549}],"sentiment":"neutral","sentiment_score":-0.00901142880320549,"channel":0,"num_words":2,"start":31.71,"end":32.11},{"sentences":[{"text":"but but you're calling quite early in the morning.","start":31.890001,"end":34.29,"sentiment":"neutral","sentiment_score":-0.09176182622710864},{"text":"Is there is this emergency?","start":34.29,"end":35.43,"sentiment":"neutral","sentiment_score":-0.1419793665409088}],"sentiment":"neutral","sentiment_score":-0.10969666205346584,"channel":1,"num_words":14,"start":31.890001,"end":35.43},{"sentences":[{"text":"yeah.","start":36.91,"end":37.23,"sentiment":"neutral","sentiment_score":-0.08968335390090942},{"text":"This is just a follow-up call just to see if might be a better time to schedule a quick demo with our CTO because","start":37.469997,"end":44.914997,"sentiment":"neutral","sentiment_score":-0.00737170052404205}],"sentiment":"neutral","sentiment_score":-0.010664166659116745,"channel":0,"num_words":25,"start":36.91,"end":44.914997},{"sentences":[{"text":"This this is","start":44.475,"end":45.195,"sentiment":"neutral","sentiment_score":-0.04401149724920591}],"sentiment":"neutral","sentiment_score":-0.04401149724920591,"channel":1,"num_words":3,"start":44.475,"end":45.195},{"sentences":[{"text":"you you","start":45.135,"end":45.875,"sentiment":"neutral","sentiment_score":-0.049238333478569984}],"sentiment":"neutral","sentiment_score":-0.049238333478569984,"channel":0,"num_words":2,"start":45.135,"end":45.875},{"sentences":[{"text":"it's 07:00 in the morning.","start":45.434998,"end":46.875,"sentiment":"neutral","sentiment_score":-0.07953992784023285},{"text":"Why are you calling so early?","start":46.875,"end":48.254997,"sentiment":"negative","sentiment_score":-0.34230854113896686}],"sentiment":"neutral","sentiment_score":-0.22286826236681503,"channel":1,"num_words":11,"start":45.434998,"end":48.254997},{"sentences":[{"text":"oh, I see.","start":49.476875,"end":50.456875,"sentiment":"neutral","sentiment_score":-0.08113441119591396},{"text":"Sorry.","start":50.676872,"end":50.996876,"sentiment":"neutral","sentiment_score":-0.07763612270355225},{"text":"I didn't","start":50.996876,"end":51.656876,"sentiment":"neutral","sentiment_score":-0.044273510575294495}],"sentiment":"neutral","sentiment_score":-0.06826439624031384,"channel":0,"num_words":6,"start":49.476875,"end":51.656876},{"sentences":[{"text":"No","start":52.395,"end":52.635,"sentiment":"neutral","sentiment_score":-0.06454778462648392}],"sentiment":"neutral","sentiment_score":-0.06454778462648392,"channel":1,"num_words":1,"start":52.395,"end":52.635},{"sentences":[{"text":"double","start":52.436874,"end":52.756874,"sentiment":"neutral","sentiment_score":-0.07624153792858124}],"sentiment":"neutral","sentiment_score":-0.07624153792858124,"channel":0,"num_words":1,"start":52.436874,"end":52.756874},{"sentences":[{"text":"worries.","start":52.635,"end":53.135,"sentiment":"neutral","sentiment_score":-0.06755249202251434}],"sentiment":"neutral","sentiment_score":-0.06755249202251434,"channel":1,"num_words":1,"start":52.635,"end":53.135},{"sentences":[{"text":"check the time.","start":52.756874,"end":53.736874,"sentiment":"neutral","sentiment_score":-0.026649214327335358}],"sentiment":"neutral","sentiment_score":-0.026649214327335358,"channel":0,"num_words":3,"start":52.756874,"end":53.736874},{"sentences":[{"text":"Okay.","start":54.395,"end":54.875,"sentiment":"neutral","sentiment_score":0.0661783218383789},{"text":"Bye.","start":54.875,"end":55.375,"sentiment":"neutral","sentiment_score":0.046389851719141006}],"sentiment":"neutral","sentiment_score":0.056284086778759956,"channel":1,"num_words":2,"start":54.395,"end":55.375}]},"summary":{"result":"success","short":"The customer, Matthew Allam, is not available and the agent, Mary fromGenerationance, is calling to see if there is an emergency and a better time to schedule a demo with their CTO. The call is brief and ends with the agent checking the time."},"intents":{"segments":[{"text":"Your name and reason for calling, I'll see if this person is available. Looking for Matt Allam. Thanks. Please stay on the line.","start_word":1,"end_word":23,"intents":[{"intent":"Conduct call","confidence_score":0.00000590094}]}]},"sentiments":{"segments":[{"text":"Your name and reason for calling, I'll see if this person is available. Looking for Matt Allam.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":-0.005816006567329168},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.3685608506202698},{"text":"Please stay on the line. Hello, Matthew. Hello? Yes. Hi.","start_word":18,"end_word":27,"sentiment":"neutral","sentiment_score":0.1225074902176857},{"text":"Good morning.","start_word":28,"end_word":29,"sentiment":"positive","sentiment_score":0.4516503512859345},{"text":"Matt, this is Mary calling from Vigilance.","start_word":30,"end_word":36,"sentiment":"neutral","sentiment_score":0.2389758974313736},{"text":"Hi. I hope you're doing well.","start_word":37,"end_word":42,"sentiment":"positive","sentiment_score":0.4792543947696686},{"text":"You know, you're Matt, you but but you're calling quite early in the morning. Is there is this emergency? yeah. This is just a follow-up call just to see if might be a better time to schedule a quick demo with our CTO because This this is you you it's 07:00 in the morning.","start_word":43,"end_word":96,"sentiment":"neutral","sentiment_score":-0.04492783918976784},{"text":"Why are you calling so early?","start_word":97,"end_word":102,"sentiment":"negative","sentiment_score":-0.342051237821579},{"text":"oh, I see. Sorry. I didn't No double worries. check the time. Okay. Bye.","start_word":103,"end_word":116,"sentiment":"neutral","sentiment_score":-0.037172842770814896}],"average":{"sentiment":"neutral","sentiment_score":0.0260486820765904}}}}