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Thank you so much, Nwok. Let me go ahead and take a look into this. By the way, my name again is Mary. How are you doing today? Well, thank you so much. And that's good to hear. Alright. So you have an inquiry regarding with your invoice. Correct? Okay. Let me go ahead and take a look. Mhmm. Yeah. I hear you, Monk. And I really do apologize about this. The truth is we actually... We've recently experienced an increase in our network associated with maintaining and providing our network services. So we've had to make a small adjustment to our pricing to help us continue our customers delivering a reliable and quality service to our customers. So the current price that you're seeing on your invoice is actually correct. It is generated correctly, and which is the current standard plan. This is a... I know that this is... Might be a sad news for you as it was so sudden, But please understand that this adjustment also allows us to continue investing with the network and supporting the service you rely on. No worries. If... I'll be more than happy to check on the available plan or the best plan using... I mean, related to your household usage. Could... If you could tell me how many Internet users usually use the Internet? Sorry. No. Your English is quite good. I think your English is better than me. Maybe I I was just speaking too fast, and I'm so sorry for that. What I mean is that I'm currently seeing a 100 MBPS in... As you mentioned earlier, if you want. I mean, I I heard about down if I've heard it correctly. So to make sure that the household usage... Or you're paying with the right plan on your household usage, Could you provide me how many users usually use the Internet? Three people. Yeah. So from our updated price from our website, which is the airtel.au, yeah, we actually have a new website launched recently with the most bright... Updated plan and prices. But... Yeah. Okay. Let me go ahead and check this. Yeah. We actually are are already under removing the website as we recently launched our website. So from your current plan, which is 100 n d p s with only three users, I guess you could also consider with a lower plan. So for our Linham net... Yeah. Lower plan or a lower plan like 50 MBPS, maybe you would also take a look into this. For fifth... Your current plan... Yeah. Your current plan is actually 100 MBPS, and that's a lot for a three users. Yeah. Three people. So if you want, we could also check on with 50 MBPS, which is 95 per... Dollars per month. This can already... Mhmm. Yes. You can. Right now, since we recently launched our new website and also there is no option here yet to log in using your account. Oh, let me just check if it's already working. One moment, please. Because the first... Yes, sir. Sure. Of of course. I will. I will I will provide you our new link and also that you can also check on our most updated plans and prices. Thank you so much, Nga. Thank you. No. We have already here your updated email address. So just to make sure that it's still updated, is it the noc m y... It's ndocmy0102@gmail.com. Is it still app... Active? Alright. I'll just use... Yeah. I'll use email address to send you our new website so that you can take a look into it and review the best plan on your household usage. Yeah. Enjoy the rest... No worries. We have everything for you. Thank you so much, and enjoy the rest of your day. Thank you. 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reached Arto accounts department. My name is Mary. May I have your name, please? Hello. Hello.\n\nMay I have your name, please? Yes, please. Angie. Yes. Thank you so much.\n\nIs it Nook? Thank you so much, Nwok. Let me go ahead and take a look into this. By the way, my name again is Mary. How are you doing today?\n\nWell, thank you so much. And that's good to hear. Alright. So you have an inquiry regarding with your invoice. Correct?\n\nOkay. Let me go ahead and take a look. Mhmm. Yeah. I hear you, Monk.\n\nAnd I really do apologize about this. The truth is we actually... We've recently experienced an increase in our network associated with maintaining and providing our network services. So we've had to make a small adjustment to our pricing to help us continue our customers delivering a reliable and quality service to our customers. So the current price that you're seeing on your invoice is actually correct.\n\nIt is generated correctly, and which is the current standard plan. This is a... I know that this is... Might be a sad news for you as it was so sudden, But please understand that this adjustment also allows us to continue investing with the network and supporting the service you rely on. No worries.\n\nIf... I'll be more than happy to check on the available plan or the best plan using... I mean, related to your household usage. Could... If you could tell me how many Internet users usually use the Internet?\n\nSorry. No. Your English is quite good. I think your English is better than me. Maybe I I was just speaking too fast, and I'm so sorry for that.\n\nWhat I mean is that I'm currently seeing a 100 MBPS in... As you mentioned earlier, if you want. I mean, I I heard about down if I've heard it correctly. So to make sure that the household usage... Or you're paying with the right plan on your household usage, Could you provide me how many users usually use the Internet?\n\nThree people. Yeah. So from our updated price from our website, which is the airtel.au, yeah, we actually have a new website launched recently with the most bright... Updated plan and prices. But...\n\nYeah. Okay. Let me go ahead and check this. Yeah. We actually are are already under removing the website as we recently launched our website.\n\nSo from your current plan, which is 100 n d p s with only three users, I guess you could also consider with a lower plan. So for our Linham net... Yeah. Lower plan or a lower plan like 50 MBPS, maybe you would also take a look into this. For fifth...\n\nYour current plan... Yeah. Your current plan is actually 100 MBPS, and that's a lot for a three users. Yeah. Three people.\n\nSo if you want, we could also check on with 50 MBPS, which is 95 per... Dollars per month. This can already... Mhmm. Yes.\n\nYou can. Right now, since we recently launched our new website and also there is no option here yet to log in using your account. Oh, let me just check if it's already working. One moment, please. Because the first...\n\nYes, sir. Sure. Of of course. I will. I will I will provide you our new link and also that you can also check on our most updated plans and prices.\n\nThank you so much, Nga. Thank you. No. We have already here your updated email address. So just to make sure that it's still updated, is it the noc m y...\n\nIt's ndocmy0102@gmail.com. Is it still app... Active? Alright. I'll just use...\n\nYeah. I'll use email address to send you our new website so that you can take a look into it and review the best plan on your household usage. Yeah. Enjoy the rest... No worries.\n\nWe have everything for you. Thank you so much, and enjoy the rest of your day. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"You've reached Arto accounts department.","start":0.39999998,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.025814557820558547},{"text":"My name is Mary.","start":2.24,"end":3.28,"sentiment":"neutral","sentiment_score":0.027056756429374218},{"text":"May I have your name, please?","start":3.28,"end":4.66,"sentiment":"neutral","sentiment_score":0.019616139276574057},{"text":"Hello.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.008792204782366753},{"text":"Hello.","start":7.3599997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.010340268723666668}],"sentiment":"neutral","sentiment_score":0.02200759552857455,"num_words":17,"start":0.39999998,"end":7.7599998},{"sentences":[{"text":"May I have your name, please?","start":7.7599998,"end":9.139999,"sentiment":"neutral","sentiment_score":0.011045895672092835},{"text":"Yes, please.","start":11.679999,"end":12.58,"sentiment":"neutral","sentiment_score":0.015787392854690552},{"text":"Angie.","start":15.545,"end":16.045,"sentiment":"neutral","sentiment_score":0.015622946433722971},{"text":"Yes.","start":24.585,"end":25.085,"sentiment":"neutral","sentiment_score":0.09120669960975648},{"text":"Thank you so much.","start":25.145,"end":26.285,"sentiment":"positive","sentiment_score":0.49960707873106003}],"sentiment":"neutral","sentiment_score":0.15736486576497555,"num_words":14,"start":7.7599998,"end":26.285},{"sentences":[{"text":"Is it Nook?","start":26.505001,"end":27.485,"sentiment":"neutral","sentiment_score":0.13452588766813278},{"text":"Thank you so much, Nwok.","start":29.43,"end":30.630001,"sentiment":"positive","sentiment_score":0.5167393326759339},{"text":"Let me go ahead and take a look into this.","start":30.630001,"end":32.81,"sentiment":"neutral","sentiment_score":0.22389918714761733},{"text":"By the way, my name again is Mary.","start":33.03,"end":34.73,"sentiment":"neutral","sentiment_score":0.23389624804258347},{"text":"How are you doing today?","start":35.19,"end":36.489998,"sentiment":"neutral","sentiment_score":0.22478921115398406}],"sentiment":"neutral","sentiment_score":0.2652058786442203,"num_words":31,"start":26.505001,"end":36.489998},{"sentences":[{"text":"Well, thank you so much.","start":40.95,"end":42.41,"sentiment":"positive","sentiment_score":0.5906651735305786},{"text":"And that's good to hear.","start":43.235,"end":44.775,"sentiment":"positive","sentiment_score":0.5350964367389679},{"text":"Alright.","start":45.075,"end":45.575,"sentiment":"neutral","sentiment_score":0.09785346686840056},{"text":"So you have an inquiry regarding with your invoice.","start":46.035,"end":51.815002,"sentiment":"neutral","sentiment_score":0.014844503667619493},{"text":"Correct?","start":51.875,"end":52.375,"sentiment":"neutral","sentiment_score":0.015313437208533289}],"sentiment":"neutral","sentiment_score":0.2797893089730115,"num_words":21,"start":40.95,"end":52.375},{"sentences":[{"text":"Okay.","start":54.755,"end":55.255,"sentiment":"neutral","sentiment_score":0.011134346947073936},{"text":"Let me go ahead and take a look.","start":56.035,"end":57.905,"sentiment":"neutral","sentiment_score":-0.021812996128574014},{"text":"Mhmm.","start":64.85,"end":65.35,"sentiment":"neutral","sentiment_score":-0.06416304409503937},{"text":"Yeah.","start":85.055,"end":85.455,"sentiment":"neutral","sentiment_score":-0.028050661087036133},{"text":"I hear you, Monk.","start":85.455,"end":86.575,"sentiment":"neutral","sentiment_score":-0.04401099309325218}],"sentiment":"neutral","sentiment_score":-0.028775153309106828,"num_words":15,"start":54.755,"end":86.575},{"sentences":[{"text":"And I really do apologize about this.","start":86.575,"end":90.41,"sentiment":"neutral","sentiment_score":-0.21430731139012746},{"text":"The truth is we actually...","start":90.87,"end":93.45,"sentiment":"neutral","sentiment_score":-0.09865777641534805},{"text":"We've recently experienced an increase in our network associated with maintaining and providing our network services.","start":93.67,"end":101.21,"sentiment":"neutral","sentiment_score":-0.1165741658769548},{"text":"So we've had to make a small adjustment to our pricing to help us continue our customers delivering a reliable and quality service to our customers.","start":102.145004,"end":111.605,"sentiment":"neutral","sentiment_score":-0.009654868823977618},{"text":"So the current price that you're seeing on your invoice is actually correct.","start":112.145004,"end":116.165,"sentiment":"neutral","sentiment_score":-0.007674965720910292}],"sentiment":"neutral","sentiment_score":-0.06282728148707703,"num_words":67,"start":86.575,"end":116.165},{"sentences":[{"text":"It is generated correctly, and which is the current standard plan.","start":116.64,"end":123.78,"sentiment":"neutral","sentiment_score":0.00012920356609604576},{"text":"This is a...","start":124.96,"end":125.76,"sentiment":"neutral","sentiment_score":-0.02910530815521876},{"text":"I know that this is...","start":125.76,"end":126.8,"sentiment":"neutral","sentiment_score":-0.039753473550081256},{"text":"Might be a sad news for you as it was so sudden, But please understand that this adjustment also allows us to continue investing with the network and supporting the service you rely on.","start":126.8,"end":142.025,"sentiment":"neutral","sentiment_score":-0.03492750402759103},{"text":"No worries.","start":159.405,"end":160.145,"sentiment":"neutral","sentiment_score":0.011176938191056252}],"sentiment":"neutral","sentiment_score":-0.026360787518999795,"num_words":55,"start":116.64,"end":160.145},{"sentences":[{"text":"If...","start":160.605,"end":161.105,"sentiment":"neutral","sentiment_score":0.020898573100566864},{"text":"I'll be more than happy to check on the available plan or the best plan using...","start":161.565,"end":166.845,"sentiment":"neutral","sentiment_score":0.15904107422102243},{"text":"I mean, related to your household usage.","start":166.845,"end":170.40999,"sentiment":"neutral","sentiment_score":0.04563068225979805},{"text":"Could...","start":170.62999,"end":171.03,"sentiment":"neutral","sentiment_score":0.019402578473091125},{"text":"If you could tell me how many Internet users usually use the Internet?","start":171.03,"end":174.73,"sentiment":"neutral","sentiment_score":-0.01475002896040678}],"sentiment":"neutral","sentiment_score":0.07138480890640303,"num_words":38,"start":160.605,"end":174.73},{"sentences":[{"text":"Sorry.","start":179.82999,"end":180.32999,"sentiment":"neutral","sentiment_score":-0.16905099153518677},{"text":"No.","start":181.18999,"end":181.68999,"sentiment":"neutral","sentiment_score":-0.0859738439321518},{"text":"Your English is quite good.","start":182.23,"end":184.49501,"sentiment":"neutral","sentiment_score":0.01165132224559784},{"text":"I think your English is better than me.","start":184.49501,"end":186.975,"sentiment":"neutral","sentiment_score":0.024303581565618515},{"text":"Maybe I I was just speaking too fast, and I'm so sorry for that.","start":186.975,"end":190.99501,"sentiment":"neutral","sentiment_score":-0.07242698781192303}],"sentiment":"neutral","sentiment_score":-0.03504542762349392,"num_words":29,"start":179.82999,"end":190.99501},{"sentences":[{"text":"What I mean is that I'm currently seeing a 100 MBPS in...","start":191.375,"end":195.875,"sentiment":"neutral","sentiment_score":-0.047164383344352245},{"text":"As you mentioned earlier, if you want.","start":196.175,"end":198.78,"sentiment":"neutral","sentiment_score":-0.0308668887508767},{"text":"I mean, I I heard about down if I've heard it correctly.","start":198.78,"end":202.31999,"sentiment":"neutral","sentiment_score":-0.028573967671642702},{"text":"So to make sure that the household usage...","start":204.38,"end":206.86,"sentiment":"neutral","sentiment_score":-0.007846266496926546},{"text":"Or you're paying with the right plan on your household usage, Could you provide me how many users usually use the Internet?","start":206.86,"end":214.79501,"sentiment":"neutral","sentiment_score":-0.001430528788742694}],"sentiment":"neutral","sentiment_score":-0.01998639670124308,"num_words":61,"start":191.375,"end":214.79501},{"sentences":[{"text":"Three people.","start":218.85501,"end":219.675,"sentiment":"neutral","sentiment_score":-0.11407091841101646},{"text":"Yeah.","start":243.035,"end":243.35501,"sentiment":"neutral","sentiment_score":0.1982940137386322},{"text":"So from our updated price from our website, which is the airtel.au, yeah, we actually have a new website launched recently with the most bright...","start":243.35501,"end":254.31999,"sentiment":"neutral","sentiment_score":0.32750566601753234},{"text":"Updated plan and prices.","start":254.78,"end":256.47998,"sentiment":"neutral","sentiment_score":0.11862626858055592},{"text":"But...","start":257.5,"end":258.0,"sentiment":"neutral","sentiment_score":0.029608121141791344}],"sentiment":"neutral","sentiment_score":0.26248203099451284,"num_words":33,"start":218.85501,"end":258.0},{"sentences":[{"text":"Yeah.","start":259.18,"end":259.68,"sentiment":"neutral","sentiment_score":0.02719145268201828},{"text":"Okay.","start":285.23,"end":285.63,"sentiment":"neutral","sentiment_score":-0.001234268769621849},{"text":"Let me go ahead and check this.","start":285.63,"end":287.57,"sentiment":"neutral","sentiment_score":-0.01775810495018959},{"text":"Yeah.","start":291.47,"end":291.87003,"sentiment":"neutral","sentiment_score":-0.1536487340927124},{"text":"We actually are are already under removing the website as we recently launched our website.","start":291.87003,"end":302.505,"sentiment":"neutral","sentiment_score":-0.24725373287995656}],"sentiment":"neutral","sentiment_score":-0.15843217112123967,"num_words":25,"start":259.18,"end":302.505},{"sentences":[{"text":"So from your current plan, which is 100 n d p s with only three users, I guess you could also consider with a lower plan.","start":302.645,"end":311.705,"sentiment":"neutral","sentiment_score":-0.13229452216854462},{"text":"So for our Linham net...","start":312.07,"end":313.83002,"sentiment":"neutral","sentiment_score":-0.035393388383090495},{"text":"Yeah.","start":313.83002,"end":314.23,"sentiment":"neutral","sentiment_score":-0.01833110861480236},{"text":"Lower plan or a lower plan like 50 MBPS, maybe you would also take a look into this.","start":314.23,"end":320.65,"sentiment":"neutral","sentiment_score":-0.03893321462803417},{"text":"For fifth...","start":321.11002,"end":321.83002,"sentiment":"neutral","sentiment_score":-0.0361856697127223}],"sentiment":"neutral","sentiment_score":-0.08477163133927836,"num_words":52,"start":302.645,"end":321.83002},{"sentences":[{"text":"Your current plan...","start":321.83002,"end":322.89,"sentiment":"neutral","sentiment_score":-0.05288677662611008},{"text":"Yeah.","start":323.03,"end":323.43,"sentiment":"neutral","sentiment_score":-0.0299950260668993},{"text":"Your current plan is actually 100 MBPS, and that's a lot for a three users.","start":323.43,"end":330.83502,"sentiment":"neutral","sentiment_score":-0.09002415289481482},{"text":"Yeah.","start":332.015,"end":332.415,"sentiment":"neutral","sentiment_score":0.047757670283317566},{"text":"Three people.","start":332.415,"end":333.23502,"sentiment":"neutral","sentiment_score":0.04327275138348341}],"sentiment":"neutral","sentiment_score":-0.0638506580144167,"num_words":22,"start":321.83002,"end":333.23502},{"sentences":[{"text":"So if you want, we could also check on with 50 MBPS, which is 95 per...","start":333.535,"end":341.315,"sentiment":"neutral","sentiment_score":0.036566104157827795},{"text":"Dollars per month.","start":341.375,"end":342.595,"sentiment":"neutral","sentiment_score":-0.05617522324124972},{"text":"This can already...","start":343.02,"end":344.24,"sentiment":"neutral","sentiment_score":-0.03665576999386152},{"text":"Mhmm.","start":345.66,"end":346.16,"sentiment":"neutral","sentiment_score":-0.07244818657636642},{"text":"Yes.","start":352.22,"end":352.54,"sentiment":"neutral","sentiment_score":0.12585216760635376}],"sentiment":"neutral","sentiment_score":0.014998694493745765,"num_words":24,"start":333.535,"end":352.54},{"sentences":[{"text":"You can.","start":352.54,"end":353.28,"sentiment":"neutral","sentiment_score":0.11240559816360474},{"text":"Right now, since we recently launched our new website and also there is no option here yet to log in using your account.","start":359.915,"end":371.13,"sentiment":"neutral","sentiment_score":-0.1568399622388508},{"text":"Oh, let me just check if it's already working.","start":371.75,"end":373.91,"sentiment":"neutral","sentiment_score":0.054772790521383286},{"text":"One moment, please.","start":373.91,"end":374.87,"sentiment":"neutral","sentiment_score":0.053653878470261894},{"text":"Because the first...","start":374.87,"end":376.25,"sentiment":"neutral","sentiment_score":0.06772820775707562}],"sentiment":"neutral","sentiment_score":-0.06313516404479742,"num_words":40,"start":352.54,"end":376.25},{"sentences":[{"text":"Yes, sir.","start":380.39,"end":381.21002,"sentiment":"neutral","sentiment_score":0.0956929735839367},{"text":"Sure.","start":385.44498,"end":385.94498,"sentiment":"neutral","sentiment_score":-0.02790733426809311},{"text":"Of of course.","start":386.72498,"end":388.805,"sentiment":"neutral","sentiment_score":0.060476171473662056},{"text":"I 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worries.","start":439.82498,"end":440.465,"sentiment":"neutral","sentiment_score":0.21158623695373535}],"sentiment":"neutral","sentiment_score":0.15508240812591145,"num_words":35,"start":421.75497,"end":440.465},{"sentences":[{"text":"We have everything for you.","start":440.465,"end":441.745,"sentiment":"neutral","sentiment_score":0.2470398634672165},{"text":"Thank you so much, and enjoy the rest of your day.","start":441.745,"end":444.165,"sentiment":"positive","sentiment_score":0.7978227463635531},{"text":"Thank you.","start":445.905,"end":446.465,"sentiment":"positive","sentiment_score":0.49029576778411865},{"text":"Bye bye.","start":446.465,"end":447.205,"sentiment":"neutral","sentiment_score":0.20873220264911652}],"sentiment":"positive","sentiment_score":0.5704652734100819,"num_words":20,"start":440.465,"end":447.205}]}}]},{"alternatives":[{"transcript":"Hello? My name is n g o c. Faith. Yeah. N t o c space n y space h o. Yes, ma'am. Alright. Great. Great. Thank you. Thank you for your support, Mary. Yes, ma'am. So the problem is my plan is eight... The one is $89 per month. But for this month, October, it went up to $10.05. So I don't, like, I don't know, like, what happened with the plan or, like, you guys changed it by yourself. Because I chose the plan is that it's $89.95 a month. Okay. So so the problem is I don't want NetBrain. So is there any chance that I can, like, go there with another price? Because, like, 105 is, like, too high for me. I'm sorry. Can you say it again and slowly? Sorry. My English is not good. So... Yeah. Okay. Thank you. We just have three people in the house. So, yeah, we don't need, like, yeah, that much. Yeah. We don't need that much. So I wanna stick with them, that 89 or something about that because I don't want to, like, go go, like, a higher. I know that you want, like, a... That went up for the party or something. Yeah. Does... Is there any chance that you guys still have the the 89 plan? Oh, okay. Can you can you send me send me the the e... The email about the the the link with me? Because, you know, when I check it on your your website and and I write down my address and, like, it didn't show show up anything for the plans for my address. So that's the reason why I don't know about, like, how many plans do you guys have and, like, how much money. Yes. Yeah. Because I couldn't access to the website. So that's why. Three people. Yeah. Okay. Yeah. Okay. So just a quick question. So I I can... So is it... I can change my plan via my my account because I have a account with you guys. So, yeah, I can change it on the website on... Yeah. Yeah. My my account. Is that correct, ma'am? Yes. Okay. So can you, yeah, can you please send that link to my phone number or my email so I can check it when I'm at home? Because right now, so I'm not at home. So... Yeah. Okay. Okay. So do do you need my email now? So... Yeah. Yeah. That's correct. Yeah. Yeah. That's correct. Yes. Okay. Okay. Alright. Thank you. I will take a look when I'm... Okay. Thank you for your support and your time today. Okay. Thank you. Okay. Thank you, Marie. Thank you. Bye. 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My name is n g o c. Faith. Yeah. N t o c space n y space h o.\n\nYes, ma'am. Alright. Great. Great. Thank you.\n\nThank you for your support, Mary. Yes, ma'am. So the problem is my plan is eight... The one is $89 per month. But for this month, October, it went up to $10.05.\n\nSo I don't, like, I don't know, like, what happened with the plan or, like, you guys changed it by yourself. Because I chose the plan is that it's $89.95 a month. Okay. So so the problem is I don't want NetBrain. So is there any chance that I can, like, go there with another price?\n\nBecause, like, 105 is, like, too high for me. I'm sorry. Can you say it again and slowly? Sorry. My English is not good.\n\nSo... Yeah. Okay. Thank you. We just have three people in the house.\n\nSo, yeah, we don't need, like, yeah, that much. Yeah. We don't need that much. So I wanna stick with them, that 89 or something about that because I don't want to, like, go go, like, a higher. I know that you want, like, a...\n\nThat went up for the party or something. Yeah. Does... Is there any chance that you guys still have the the 89 plan? Oh, okay.\n\nCan you can you send me send me the the e... The email about the the the link with me? Because, you know, when I check it on your your website and and I write down my address and, like, it didn't show show up anything for the plans for my address. So that's the reason why I don't know about, like, how many plans do you guys have and, like, how much money. Yes.\n\nYeah. Because I couldn't access to the website. So that's why. Three people. Yeah.\n\nOkay. Yeah. Okay. So just a quick question. So I I can...\n\nSo is it... I can change my plan via my my account because I have a account with you guys. So, yeah, I can change it on the website on... Yeah. Yeah.\n\nMy my account. Is that correct, ma'am? Yes. Okay. So can you, yeah, can you please send that link to my phone number or my email so I can check it when I'm at home?\n\nBecause right now, so I'm not at home. So... Yeah. Okay. Okay.\n\nSo do do you need my email now? So... Yeah. Yeah. That's correct.\n\nYeah. Yeah. That's correct. Yes. Okay.\n\nOkay. Alright. Thank you. I will take a look when I'm... Okay.\n\nThank you for your support and your time today. Okay. Thank you. Okay. Thank you, Marie.\n\nThank you. Bye. Yeah.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.68,"end":6.18,"sentiment":"neutral","sentiment_score":0.007299013901501894},{"text":"My name is n g o c.","start":10.24,"end":13.78,"sentiment":"neutral","sentiment_score":0.009114737289824657},{"text":"Faith.","start":15.04,"end":15.54,"sentiment":"neutral","sentiment_score":0.01166556216776371},{"text":"Yeah.","start":17.595,"end":18.075,"sentiment":"neutral","sentiment_score":0.014860585331916807},{"text":"N t o c space n y space h o.","start":18.075,"end":24.095,"sentiment":"neutral","sentiment_score":0.013581010280176997}],"sentiment":"neutral","sentiment_score":0.01167192126158625,"num_words":20,"start":5.68,"end":24.095},{"sentences":[{"text":"Yes, ma'am.","start":28.314999,"end":29.135,"sentiment":"neutral","sentiment_score":0.1299600452184677},{"text":"Alright.","start":36.989998,"end":37.39,"sentiment":"neutral","sentiment_score":0.24690699577331543},{"text":"Great.","start":37.39,"end":37.63,"sentiment":"positive","sentiment_score":0.5211002826690674},{"text":"Great.","start":37.63,"end":37.95,"sentiment":"positive","sentiment_score":0.5444860458374023},{"text":"Thank you.","start":37.95,"end":38.43,"sentiment":"positive","sentiment_score":0.641044408082962}],"sentiment":"positive","sentiment_score":0.40778603298323496,"num_words":7,"start":28.314999,"end":38.43},{"sentences":[{"text":"Thank you for your support, Mary.","start":38.43,"end":40.21,"sentiment":"positive","sentiment_score":0.6739166776339213},{"text":"Yes, ma'am.","start":52.685,"end":53.505,"sentiment":"neutral","sentiment_score":0.026520767249166965},{"text":"So the problem is my plan is eight...","start":56.045002,"end":60.09,"sentiment":"neutral","sentiment_score":-0.0260333230253309},{"text":"The one is $89 per month.","start":60.09,"end":64.01,"sentiment":"neutral","sentiment_score":-0.05446942150592804},{"text":"But for this month, October, it went up to $10.05.","start":64.01,"end":69.05,"sentiment":"neutral","sentiment_score":-0.08808493800461292}],"sentiment":"neutral","sentiment_score":0.08376903459429741,"num_words":32,"start":38.43,"end":69.05},{"sentences":[{"text":"So I don't, like, I don't know, like, what happened with the plan or, like, you guys changed it by yourself.","start":69.05,"end":77.015,"sentiment":"neutral","sentiment_score":-0.17722494900226593},{"text":"Because I chose the plan is that it's $89.95 a month.","start":77.475,"end":84.375,"sentiment":"neutral","sentiment_score":-0.10647447407245636},{"text":"Okay.","start":143.635,"end":144.115,"sentiment":"neutral","sentiment_score":-0.06458403915166855},{"text":"So so the problem is I don't want NetBrain.","start":144.115,"end":149.21,"sentiment":"neutral","sentiment_score":-0.22031509710682762},{"text":"So is there any chance that I can, like, go there with another price?","start":149.59,"end":154.39,"sentiment":"neutral","sentiment_score":-0.22616895075355256}],"sentiment":"neutral","sentiment_score":-0.1804772922769189,"num_words":56,"start":69.05,"end":154.39},{"sentences":[{"text":"Because, like, 105 is, like, too high for me.","start":154.39,"end":158.65001,"sentiment":"negative","sentiment_score":-0.4633075263765123},{"text":"I'm sorry.","start":176.42,"end":176.9,"sentiment":"neutral","sentiment_score":-0.06381830945611},{"text":"Can you say it again and slowly?","start":176.9,"end":178.42,"sentiment":"neutral","sentiment_score":-0.04271200831447329},{"text":"Sorry.","start":178.42,"end":178.92,"sentiment":"neutral","sentiment_score":-0.09764263778924942},{"text":"My English is not good.","start":178.98,"end":180.26,"sentiment":"neutral","sentiment_score":-0.14365985244512558}],"sentiment":"neutral","sentiment_score":-0.2255137631048759,"num_words":24,"start":154.39,"end":180.26},{"sentences":[{"text":"So...","start":180.26,"end":180.58,"sentiment":"neutral","sentiment_score":-0.026381738483905792},{"text":"Yeah.","start":180.58,"end":181.08,"sentiment":"neutral","sentiment_score":-0.026251664385199547},{"text":"Okay.","start":187.545,"end":188.045,"sentiment":"neutral","sentiment_score":0.0009955819696187973},{"text":"Thank you.","start":188.665,"end":189.485,"sentiment":"neutral","sentiment_score":0.08223835751414299},{"text":"We just have three people in the house.","start":215.21501,"end":217.375,"sentiment":"neutral","sentiment_score":-0.03317027539014816}],"sentiment":"neutral","sentiment_score":-0.011732562230183529,"num_words":13,"start":180.26,"end":217.375},{"sentences":[{"text":"So, yeah, we don't need, like, yeah, that much.","start":217.375,"end":220.195,"sentiment":"neutral","sentiment_score":-0.10091558512714174},{"text":"Yeah.","start":220.49501,"end":220.735,"sentiment":"neutral","sentiment_score":-0.09041651338338852},{"text":"We don't need that much.","start":220.735,"end":221.77501,"sentiment":"neutral","sentiment_score":-0.1824767678976059},{"text":"So I wanna stick with them, that 89 or something about that because I don't want to, like, go go, like, a higher.","start":221.77501,"end":229.63,"sentiment":"neutral","sentiment_score":-0.16309978472797768},{"text":"I know that you want, like, a...","start":230.25,"end":231.85,"sentiment":"neutral","sentiment_score":-0.056988418634448736}],"sentiment":"neutral","sentiment_score":-0.1346945466266738,"num_words":45,"start":217.375,"end":231.85},{"sentences":[{"text":"That went up for the party or something.","start":231.85,"end":234.01001,"sentiment":"neutral","sentiment_score":-0.040755282156169415},{"text":"Yeah.","start":234.01001,"end":234.41,"sentiment":"neutral","sentiment_score":-0.019162317737936977},{"text":"Does...","start":234.41,"end":234.91,"sentiment":"neutral","sentiment_score":-0.001519668847322464},{"text":"Is there any chance that you guys still have the the 89 plan?","start":234.97,"end":239.95,"sentiment":"neutral","sentiment_score":0.0065653352783276485},{"text":"Oh, okay.","start":254.685,"end":258.22,"sentiment":"neutral","sentiment_score":0.08386044017970562}],"sentiment":"neutral","sentiment_score":-0.0037461601942777633,"num_words":25,"start":231.85,"end":258.22},{"sentences":[{"text":"Can you can you send me send me the the e...","start":258.52002,"end":261.32,"sentiment":"neutral","sentiment_score":0.0032704812051220374},{"text":"The email about the the the link with me?","start":261.32,"end":263.64,"sentiment":"neutral","sentiment_score":-0.10903047190772162},{"text":"Because, you know, when I check it on your your website and and I write down my address and, like, it didn't show show up anything for the plans for my address.","start":263.64,"end":276.41498,"sentiment":"neutral","sentiment_score":-0.2794904885813594},{"text":"So that's the reason why I don't know about, like, how many plans do you guys have and, like, how much money.","start":276.41498,"end":283.63498,"sentiment":"neutral","sentiment_score":-0.17653722790154544},{"text":"Yes.","start":283.69498,"end":284.19498,"sentiment":"neutral","sentiment_score":0.003421831876039505}],"sentiment":"neutral","sentiment_score":-0.18359189027299483,"num_words":75,"start":258.52002,"end":284.19498},{"sentences":[{"text":"Yeah.","start":286.84,"end":287.16,"sentiment":"neutral","sentiment_score":-0.06075214222073555},{"text":"Because I couldn't access to the website.","start":287.16,"end":289.34,"sentiment":"negative","sentiment_score":-0.46778286354882376},{"text":"So that's why.","start":289.4,"end":290.38,"sentiment":"neutral","sentiment_score":-0.2933579087257385},{"text":"Three people.","start":330.395,"end":331.135,"sentiment":"neutral","sentiment_score":0.0005020052194595337},{"text":"Yeah.","start":331.275,"end":331.775,"sentiment":"neutral","sentiment_score":0.04041030257940293}],"sentiment":"neutral","sentiment_score":-0.2981351143015282,"num_words":14,"start":286.84,"end":331.775},{"sentences":[{"text":"Okay.","start":332.155,"end":332.655,"sentiment":"neutral","sentiment_score":0.04841068014502525},{"text":"Yeah.","start":342.155,"end":342.655,"sentiment":"neutral","sentiment_score":0.0038104988634586334},{"text":"Okay.","start":342.875,"end":343.195,"sentiment":"neutral","sentiment_score":0.0012983102351427078},{"text":"So just a quick question.","start":343.195,"end":344.575,"sentiment":"neutral","sentiment_score":-0.041257045418024066},{"text":"So I I can...","start":344.81,"end":345.95,"sentiment":"neutral","sentiment_score":-0.059258295223116875}],"sentiment":"neutral","sentiment_score":-0.03248324322824677,"num_words":12,"start":332.155,"end":345.95},{"sentences":[{"text":"So is it...","start":346.01,"end":346.73,"sentiment":"neutral","sentiment_score":0.02944915493329366},{"text":"I can change my plan via my my account because I have a account with you guys.","start":346.73,"end":351.47,"sentiment":"neutral","sentiment_score":0.05163979070151553},{"text":"So, yeah, I can change it on the website on...","start":352.65002,"end":356.35,"sentiment":"neutral","sentiment_score":0.07774950079619884},{"text":"Yeah.","start":356.49002,"end":356.65002,"sentiment":"neutral","sentiment_score":0.046097882091999054},{"text":"Yeah.","start":356.65002,"end":356.89,"sentiment":"neutral","sentiment_score":0.04540365934371948}],"sentiment":"neutral","sentiment_score":0.05735063925385475,"num_words":32,"start":346.01,"end":356.89},{"sentences":[{"text":"My my account.","start":356.89,"end":357.69,"sentiment":"neutral","sentiment_score":0.03808469014863173},{"text":"Is that correct, ma'am?","start":357.69,"end":358.725,"sentiment":"neutral","sentiment_score":0.0821828581392765},{"text":"Yes.","start":364.725,"end":365.225,"sentiment":"neutral","sentiment_score":-0.0673106461763382},{"text":"Okay.","start":371.605,"end":372.105,"sentiment":"neutral","sentiment_score":0.009752340614795685},{"text":"So can you, yeah, can you please send that link to my phone number or my email so I can check it when I'm at home?","start":374.83,"end":384.27,"sentiment":"neutral","sentiment_score":0.06464004874802552}],"sentiment":"neutral","sentiment_score":0.059030527568289214,"num_words":35,"start":356.89,"end":384.27},{"sentences":[{"text":"Because right now, so I'm not at home.","start":384.27,"end":386.925,"sentiment":"neutral","sentiment_score":-0.030965725425630808},{"text":"So...","start":386.925,"end":387.175,"sentiment":"neutral","sentiment_score":-0.013302497565746307},{"text":"Yeah.","start":387.175,"end":387.675,"sentiment":"neutral","sentiment_score":0.060603804886341095},{"text":"Okay.","start":396.935,"end":397.435,"sentiment":"neutral","sentiment_score":0.2295626997947693},{"text":"Okay.","start":400.02,"end":400.52,"sentiment":"neutral","sentiment_score":0.19786621630191803}],"sentiment":"neutral","sentiment_score":0.018917035001019638,"num_words":12,"start":384.27,"end":400.52},{"sentences":[{"text":"So do do you need my email now?","start":400.9,"end":403.24,"sentiment":"neutral","sentiment_score":0.1020765935536474},{"text":"So...","start":403.38,"end":403.88,"sentiment":"neutral","sentiment_score":0.012649660930037498},{"text":"Yeah.","start":417.935,"end":418.17502,"sentiment":"neutral","sentiment_score":0.006960947997868061},{"text":"Yeah.","start":418.17502,"end":418.415,"sentiment":"neutral","sentiment_score":0.020262708887457848},{"text":"That's correct.","start":418.415,"end":419.23502,"sentiment":"neutral","sentiment_score":0.0319944079965353}],"sentiment":"neutral","sentiment_score":0.07080576017212409,"num_words":13,"start":400.9,"end":419.23502},{"sentences":[{"text":"Yeah.","start":419.855,"end":420.095,"sentiment":"neutral","sentiment_score":0.0491878017783165},{"text":"Yeah.","start":420.095,"end":420.255,"sentiment":"neutral","sentiment_score":0.055452413856983185},{"text":"That's correct.","start":420.255,"end":421.075,"sentiment":"neutral","sentiment_score":0.050320880487561226},{"text":"Yes.","start":428.13998,"end":428.63998,"sentiment":"neutral","sentiment_score":0.11586102843284608},{"text":"Okay.","start":433.58,"end":434.06,"sentiment":"neutral","sentiment_score":0.09338127821683884}],"sentiment":"neutral","sentiment_score":0.06908738054335117,"num_words":6,"start":419.855,"end":434.06},{"sentences":[{"text":"Okay.","start":434.06,"end":434.46,"sentiment":"neutral","sentiment_score":0.09610885381698608},{"text":"Alright.","start":434.46,"end":434.78,"sentiment":"neutral","sentiment_score":0.16991329193115234},{"text":"Thank you.","start":434.78,"end":435.34,"sentiment":"positive","sentiment_score":0.3399726003408432},{"text":"I will take a look when I'm...","start":435.34,"end":436.94,"sentiment":"neutral","sentiment_score":0.17229212926966803},{"text":"Okay.","start":436.94,"end":437.18,"sentiment":"neutral","sentiment_score":0.19041311740875244}],"sentiment":"neutral","sentiment_score":0.19520211406052113,"num_words":12,"start":434.06,"end":437.18},{"sentences":[{"text":"Thank you for your support and your time today.","start":437.18,"end":439.28,"sentiment":"positive","sentiment_score":0.4467996623780992},{"text":"Okay.","start":441.02692,"end":441.52692,"sentiment":"neutral","sentiment_score":0.26431912183761597},{"text":"Thank you.","start":442.1469,"end":442.96692,"sentiment":"positive","sentiment_score":0.7820322811603546},{"text":"Okay.","start":443.98694,"end":444.30692,"sentiment":"positive","sentiment_score":0.42629274725914},{"text":"Thank you, Marie.","start":444.30692,"end":445.10693,"sentiment":"positive","sentiment_score":0.7153268059094747}],"sentiment":"positive","sentiment_score":0.5263658631592989,"num_words":16,"start":437.18,"end":445.10693},{"sentences":[{"text":"Thank you.","start":445.10693,"end":445.76694,"sentiment":"positive","sentiment_score":0.7378880083560944},{"text":"Bye.","start":445.98694,"end":446.48694,"sentiment":"positive","sentiment_score":0.486887663602829},{"text":"Yeah.","start":447.42694,"end":447.92694,"sentiment":"neutral","sentiment_score":-0.09949913620948792}],"sentiment":"positive","sentiment_score":0.46579113602638245,"num_words":4,"start":445.10693,"end":447.92694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: You've reached Arto accounts department. My name is Mary. May I have your name, please?\n\nChannel 1: Hello?\n\nChannel 0: Hello. Hello. May I have your name, please?\n\nChannel 1: My name is\n\nChannel 0: Yes, please.\n\nChannel 1: n g o c. Faith.\n\nChannel 0: Angie.\n\nChannel 1: Yeah. N t o c space n y space h o.\n\nChannel 0: Yes. Thank you so much. Is it Nook?\n\nChannel 1: Yes, ma'am.\n\nChannel 0: Thank you so much, Nwok. Let me go ahead and take a look into this. By the way, my name again is Mary. How are you doing today?\n\nChannel 1: Alright. Great. Great. Thank you. Thank you for your support, Mary.\n\nChannel 0: Well, thank you so much. And that's good to hear. Alright. So you have an inquiry regarding with your invoice. Correct?\n\nChannel 1: Yes, ma'am.\n\nChannel 0: Okay. Let\n\nChannel 1: So\n\nChannel 0: me\n\nChannel 1: the\n\nChannel 0: go ahead\n\nChannel 1: problem\n\nChannel 0: and take a\n\nChannel 1: is\n\nChannel 0: look.\n\nChannel 1: my plan is eight... The one is $89 per month. But for\n\nChannel 0: Mhmm.\n\nChannel 1: this month, October, it went up to $10.05. So I don't, like, I don't know, like, what happened with the plan or, like, you guys changed it by yourself. Because I chose the plan is that it's $89.95 a month.\n\nChannel 0: Yeah. I hear you, Monk. And I really do apologize about this. The truth is we actually... We've recently experienced an increase in our network associated with maintaining and providing our network services.\n\nSo we've had to make a small adjustment to our pricing to help us continue our customers delivering a reliable and quality service to our customers. So the current price that you're seeing on your invoice is actually correct. It is generated correctly, and which is the current standard plan. This is a... I know that this is...\n\nMight be a sad news for you as it was so sudden, But please understand that this adjustment also allows us to continue investing with the network and supporting the service you rely on.\n\nChannel 1: Okay. So so the problem is I don't want NetBrain. So is there any chance that I can, like, go there with another price? Because, like, 105 is, like, too high for me.\n\nChannel 0: No worries. If... I'll be more than happy to check on the available plan or the best plan using... I mean, related to your household usage. Could...\n\nIf you could tell me how many Internet users usually use the Internet?\n\nChannel 1: I'm sorry. Can you say it again and slowly? Sorry. My English is not\n\nChannel 0: Sorry.\n\nChannel 1: good. So... Yeah.\n\nChannel 0: No. Your English is quite good. I think your English is better than me. Maybe I I was\n\nChannel 1: Okay.\n\nChannel 0: just speaking too\n\nChannel 1: Thank\n\nChannel 0: fast,\n\nChannel 1: you.\n\nChannel 0: and I'm so sorry for that. What I mean is that I'm currently seeing a 100 MBPS in... As you mentioned earlier, if you want. I mean, I I heard about down if I've heard it correctly. So to make sure that the household usage...\n\nOr you're paying with the right plan on your household usage, Could you provide me how many users usually use the Internet?\n\nChannel 1: We just have three people in the house. So, yeah, we don't need, like,\n\nChannel 0: Three\n\nChannel 1: yeah,\n\nChannel 0: people.\n\nChannel 1: that much. Yeah. We don't need that much. So I wanna stick with them, that 89 or something about that because I don't want to, like, go go, like, a higher. I know that you want, like, a...\n\nThat went up for the party or something. Yeah. Does... Is there any chance that you guys still have the the 89 plan?\n\nChannel 0: Yeah. So from our updated price from our website, which is the airtel.au, yeah, we actually have a new website launched recently with the most bright...\n\nChannel 1: Oh,\n\nChannel 0: Updated plan and prices. But...\n\nChannel 1: okay. Can you can\n\nChannel 0: Yeah.\n\nChannel 1: you send me send me the the e... The email about the the the link with me? Because, you know, when I check it on your your website and and I write down my address and, like, it didn't show show up anything for the plans for my address. So that's the reason why I don't know about, like, how many plans do you guys have and, like, how much money. Yes.\n\nChannel 0: Okay. Let me go ahead and check\n\nChannel 1: Yeah.\n\nChannel 0: this.\n\nChannel 1: Because I couldn't access to the website. So that's why.\n\nChannel 0: Yeah. We actually are are already under removing the website as we recently launched our website. So from your current plan, which is 100 n d p s with only three users, I guess you could also consider with a lower plan. So for our Linham net... Yeah.\n\nLower plan or a lower plan like 50 MBPS, maybe you would also take a look into this. For fifth... Your current plan... Yeah. Your current plan is actually 100 MBPS, and that's a lot for a three users.\n\nChannel 1: Three people. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Three people. So if you want, we could also check on with 50 MBPS, which is 95 per... Dollars per month.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: This\n\nChannel 1: So\n\nChannel 0: can\n\nChannel 1: just a\n\nChannel 0: already...\n\nChannel 1: quick question. So I I can...\n\nChannel 0: Mhmm.\n\nChannel 1: So is it... I can change my plan via my my account because I have a account with you guys.\n\nChannel 0: Yes. You\n\nChannel 1: So,\n\nChannel 0: can.\n\nChannel 1: yeah, I can change it on the website on... Yeah. Yeah. My my account. Is that correct, ma'am?\n\nChannel 0: Right now, since we recently launched our new website and also\n\nChannel 1: Yes.\n\nChannel 0: there is no option here yet to log in using your account.\n\nChannel 1: Okay.\n\nChannel 0: Oh, let me just check if it's already working. One moment, please.\n\nChannel 1: So\n\nChannel 0: Because\n\nChannel 1: can you,\n\nChannel 0: the first...\n\nChannel 1: yeah, can you please send that link to\n\nChannel 0: Yes,\n\nChannel 1: my\n\nChannel 0: sir.\n\nChannel 1: phone number or my email so I can check it when I'm at home? Because right now, so I'm\n\nChannel 0: Sure.\n\nChannel 1: not at home.\n\nChannel 0: Of\n\nChannel 1: So... Yeah.\n\nChannel 0: of course. I will. I will I will provide you our new link and also that you can also check on our most updated plans and prices.\n\nChannel 1: Okay.\n\nChannel 0: Thank you so much, Nga.\n\nChannel 1: Okay. So do do you\n\nChannel 0: Thank\n\nChannel 1: need\n\nChannel 0: you.\n\nChannel 1: my email now? So...\n\nChannel 0: No. We have already here your updated email address. So just to make sure that it's still updated, is it the noc m y... It's ndocmy0102@gmail.com. Is it still\n\nChannel 1: Yeah.\n\nChannel 0: app...\n\nChannel 1: Yeah. That's\n\nChannel 0: Active?\n\nChannel 1: correct. Yeah.\n\nChannel 0: Alright.\n\nChannel 1: Yeah. That's\n\nChannel 0: I'll\n\nChannel 1: correct.\n\nChannel 0: just use... Yeah. I'll use email address to send you our new website so that you can take a look into it and\n\nChannel 1: Yes.\n\nChannel 0: review the best plan on your household usage.\n\nChannel 1: Okay. Okay. Alright. Thank you. I will take a look when I'm...\n\nOkay. Thank you for your support and your\n\nChannel 0: Yeah.\n\nChannel 1: time today.\n\nChannel 0: Enjoy the rest... No worries. We have everything\n\nChannel 1: Okay.\n\nChannel 0: for you. Thank you so\n\nChannel 1: Thank\n\nChannel 0: much, and\n\nChannel 1: you.\n\nChannel 0: enjoy the rest of your day.\n\nChannel 1: Okay. Thank you, Marie. Thank you.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Bye bye.\n\nChannel 1: Yeah.","paragraphs":[{"sentences":[{"text":"You've reached Arto accounts department.","start":0.39999998,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.025814557820558547},{"text":"My name is Mary.","start":2.24,"end":3.28,"sentiment":"neutral","sentiment_score":0.027056756429374218},{"text":"May I have your name, please?","start":3.28,"end":4.66,"sentiment":"neutral","sentiment_score":0.019616139276574057}],"sentiment":"neutral","sentiment_score":0.023666443365315596,"channel":0,"num_words":15,"start":0.39999998,"end":4.66},{"sentences":[{"text":"Hello?","start":5.68,"end":6.18,"sentiment":"neutral","sentiment_score":0.007299013901501894}],"sentiment":"neutral","sentiment_score":0.007299013901501894,"channel":1,"num_words":1,"start":5.68,"end":6.18},{"sentences":[{"text":"Hello.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.008792204782366753},{"text":"Hello.","start":7.3599997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.010340268723666668},{"text":"May I have your name, please?","start":7.7599998,"end":9.139999,"sentiment":"neutral","sentiment_score":0.011045895672092835}],"sentiment":"neutral","sentiment_score":0.010675980942323804,"channel":0,"num_words":8,"start":6.48,"end":9.139999},{"sentences":[{"text":"My name is","start":10.24,"end":11.78,"sentiment":"neutral","sentiment_score":0.008203555674602589}],"sentiment":"neutral","sentiment_score":0.008203555674602589,"channel":1,"num_words":3,"start":10.24,"end":11.78},{"sentences":[{"text":"Yes, please.","start":11.679999,"end":12.58,"sentiment":"neutral","sentiment_score":0.015787392854690552}],"sentiment":"neutral","sentiment_score":0.015787392854690552,"channel":0,"num_words":2,"start":11.679999,"end":12.58},{"sentences":[{"text":"n g o c.","start":12.48,"end":13.78,"sentiment":"neutral","sentiment_score":0.009798123501241207},{"text":"Faith.","start":15.04,"end":15.54,"sentiment":"neutral","sentiment_score":0.01166556216776371}],"sentiment":"neutral","sentiment_score":0.010171611234545708,"channel":1,"num_words":5,"start":12.48,"end":15.54},{"sentences":[{"text":"Angie.","start":15.545,"end":16.045,"sentiment":"neutral","sentiment_score":0.015622946433722971}],"sentiment":"neutral","sentiment_score":0.015622946433722971,"channel":0,"num_words":1,"start":15.545,"end":16.045},{"sentences":[{"text":"Yeah.","start":17.595,"end":18.075,"sentiment":"neutral","sentiment_score":0.014860585331916807},{"text":"N t o c space n y space h 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and","start":442.225,"end":442.785,"sentiment":"positive","sentiment_score":0.8353024423122406}],"sentiment":"positive","sentiment_score":0.8353024423122406,"channel":0,"num_words":2,"start":442.225,"end":442.785},{"sentences":[{"text":"you.","start":442.46692,"end":442.96692,"sentiment":"positive","sentiment_score":0.7688500881195068}],"sentiment":"positive","sentiment_score":0.7688500881195068,"channel":1,"num_words":1,"start":442.46692,"end":442.96692},{"sentences":[{"text":"enjoy the rest of your day.","start":442.785,"end":444.165,"sentiment":"positive","sentiment_score":0.795565644900004}],"sentiment":"positive","sentiment_score":0.795565644900004,"channel":0,"num_words":6,"start":442.785,"end":444.165},{"sentences":[{"text":"Okay.","start":443.98694,"end":444.30692,"sentiment":"positive","sentiment_score":0.42629274725914},{"text":"Thank you, Marie.","start":444.30692,"end":445.10693,"sentiment":"positive","sentiment_score":0.7153268059094747},{"text":"Thank 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The agent, Mary, apologizes and explains that the increase is due to a recent network adjustment and offers to check the customer's plan and pricing. They also discuss the possibility of switching plans and exchange contact information for future communication."},"intents":{"segments":[{"text":"Let So me the go ahead problem and take a is look. my plan is eight... The one is $89 per month. But for Mhmm. this month, October, it went up to $10.05. So I don't, like, I don't know, like, what happened with the plan or, like, you guys changed it by yourself. Because I chose the plan is that it's $89.95 a month. Yeah.","start_word":119,"end_word":184,"intents":[{"intent":"Assist with plan changes","confidence_score":0.00006452573}]},{"text":"So so the problem is I don't want NetBrain. So is there any chance that I can, like, go there with another price? Because, like, 105 is, like, too high for me. No worries.","start_word":310,"end_word":343,"intents":[{"intent":"Determine higher price","confidence_score":0.019173382}]},{"text":"If... I'll be more than happy to check on the available plan or the best plan using... I mean, related to your household usage.","start_word":344,"end_word":367,"intents":[{"intent":"Check availability","confidence_score":0.041044295}]},{"text":"If... I'll be more than happy to check on the available plan or the best plan using... I mean, related to your household usage. Could... If you could tell me how many Internet users usually use the Internet?","start_word":344,"end_word":381,"intents":[{"intent":"Determine usage","confidence_score":0.033348955}]},{"text":"If... I'll be more than happy to check on the available plan or the best plan using... I mean, related to your household usage. Could... If you could tell me how many Internet users usually use the Internet? I'm sorry.","start_word":344,"end_word":383,"intents":[{"intent":"Determine usage and plan","confidence_score":0.005778206},{"intent":"Determine usage and plan","confidence_score":0.030561846}]},{"text":"We don't need that much. So I wanna stick with them, that 89 or something about that because I don't want to, like, go go, like, a higher.","start_word":512,"end_word":539,"intents":[{"intent":"Stay with plan","confidence_score":0.007000139}]},{"text":"Does... Is there any chance that you guys still have the the 89 plan? Yeah.","start_word":557,"end_word":571,"intents":[{"intent":"Inquire about current plan and pricing","confidence_score":0.0005277574}]},{"text":"Yeah.","start_word":570,"end_word":570,"intents":[{"intent":"Check plans and prices","confidence_score":0.0015282568}]},{"text":"So is it... I can change my plan via my my account because I have a account with you guys.","start_word":827,"end_word":846,"intents":[{"intent":"Change plan","confidence_score":0.78157145}]},{"text":"We have already here your updated email address. So just to make sure that it's still updated, is it the noc m y... It's ndocmy0102@gmail.com. Is it still Yeah. app... Yeah.","start_word":994,"end_word":1024,"intents":[{"intent":"Update email","confidence_score":0.02619556}]},{"text":"review the best plan on your household usage. Okay.","start_word":1058,"end_word":1066,"intents":[{"intent":"Review plan","confidence_score":0.11576503}]}]},"sentiments":{"segments":[{"text":"You've reached Arto accounts department. My name is Mary. May I have your name, please? Hello? Hello. Hello. May I have your name, please? My name is Yes, please. n g o c. Faith. Angie. Yeah. N t o c space n y space h o. Yes.","start_word":0,"end_word":46,"sentiment":"neutral","sentiment_score":0.01737951673567295},{"text":"Thank you so much.","start_word":47,"end_word":50,"sentiment":"positive","sentiment_score":0.49846869707107544},{"text":"Is it Nook? Yes, ma'am.","start_word":51,"end_word":55,"sentiment":"neutral","sentiment_score":0.13037393987178802},{"text":"Thank you so much, Nwok.","start_word":56,"end_word":60,"sentiment":"positive","sentiment_score":0.48843279480934143},{"text":"Let me go ahead and take a look into this. By the way, my name again is Mary. How are you doing today? Alright.","start_word":61,"end_word":84,"sentiment":"neutral","sentiment_score":0.22803309559822085},{"text":"Great. Great. Thank you. Thank you for your support, Mary. Well, thank you so much. And that's good to hear.","start_word":85,"end_word":104,"sentiment":"positive","sentiment_score":0.5922592878341675},{"text":"Alright. So you have an inquiry regarding with your invoice. Correct? Yes, ma'am. Okay. Let So me the go ahead problem and take a is look. my plan is eight... The one is $89 per month. But for Mhmm. this month, October, it went up to $10.05. So I don't, like, I don't know, like, what happened with the plan or, like, you guys changed it by yourself. Because I chose the plan is that it's $89.95 a month. Yeah. I hear you, Monk. And I really do apologize about this. The truth is we actually... We've recently experienced an increase in our network associated with maintaining and providing our network services. So we've had to make a small adjustment to our pricing to help us continue our customers delivering a reliable and quality service to our customers. So the current price that you're seeing on your invoice is actually correct. It is generated correctly, and which is the current standard plan. This is a... I know that this is... Might be a sad news for you as it was so sudden, But please understand that this adjustment also allows us to continue investing with the network and supporting the service you rely on. Okay. So so the problem is I don't want NetBrain. So is there any chance that I can, like, go there with another price?","start_word":105,"end_word":332,"sentiment":"neutral","sentiment_score":-0.08032196485682537},{"text":"Because, like, 105 is, like, too high for me.","start_word":333,"end_word":341,"sentiment":"negative","sentiment_score":-0.46417123079299927},{"text":"No worries. If... I'll be more than happy to check on the available plan or the best plan using... I mean, related to your household usage. Could... If you could tell me how many Internet users usually use the Internet? I'm sorry. Can you say it again and slowly? Sorry. My English is not Sorry. good. So... Yeah. No. Your English is quite good. I think your English is better than me. Maybe I I was Okay. just speaking too Thank fast, you. and I'm so sorry for that. What I mean is that I'm currently seeing a 100 MBPS in... As you mentioned earlier, if you want. I mean, I I heard about down if I've heard it correctly. So to make sure that the household usage... Or you're paying with the right plan on your household usage, Could you provide me how many users usually use the Internet? We just have three people in the house. So, yeah, we don't need, like, Three yeah, people. that much. Yeah. We don't need that much. So I wanna stick with them, that 89 or something about that because I don't want to, like, go go, like, a higher. I know that you want, like, a... That went up for the party or something. Yeah. Does... Is there any chance that you guys still have the the 89 plan? Yeah. So from our updated price from our website, which is the airtel.au, yeah, we actually have a new website launched recently with the most bright... Oh, Updated plan and prices. But... okay. Can you can Yeah. you send me send me the the e... The email about the the the link with me? Because, you know, when I check it on your your website and and I write down my address and, like, it didn't show show up anything for the plans for my address. So that's the reason why I don't know about, like, how many plans do you guys have and, like, how much money. Yes. Okay. Let me go ahead and check Yeah. this.","start_word":342,"end_word":687,"sentiment":"neutral","sentiment_score":-0.040959078560158006},{"text":"Because I couldn't access to the website.","start_word":688,"end_word":694,"sentiment":"negative","sentiment_score":-0.4671990573406219},{"text":"So that's why. Yeah. We actually are are already under removing the website as we recently launched our website. So from your current plan, which is 100 n d p s with only three users, I guess you could also consider with a lower plan. So for our Linham net... Yeah. Lower plan or a lower plan like 50 MBPS, maybe you would also take a look into this. For fifth... Your current plan... Yeah. Your current plan is actually 100 MBPS, and that's a lot for a three users. Three people. Yeah. Yeah. Okay. Three people. So if you want, we could also check on with 50 MBPS, which is 95 per... Dollars per month. Yeah. Okay. This So can just a already... quick question. So I I can... Mhmm. So is it... I can change my plan via my my account because I have a account with you guys. Yes. You So, can. yeah, I can change it on the website on... Yeah. Yeah. My my account. Is that correct, ma'am? Right now, since we recently launched our new website and also Yes. there is no option here yet to log in using your account. Okay. Oh, let me just check if it's already working. One moment, please. So Because can you, the first... yeah, can you please send that link to Yes, my sir. phone number or my email so I can check it when I'm at home? Because right now, so I'm Sure. not at home. Of So... Yeah. of course. I will. I will I will provide you our new link and also that you can also check on our most updated plans and prices. Okay.","start_word":695,"end_word":975,"sentiment":"neutral","sentiment_score":-0.013410099115872298},{"text":"Thank you so much, Nga.","start_word":976,"end_word":980,"sentiment":"positive","sentiment_score":0.4922143220901489},{"text":"Okay. So do do Thank you need you. my email now? So... No. We have already here your updated email address. So just to make sure that it's still updated, is it the noc m y... It's ndocmy0102@gmail.com. Is it still Yeah. app... Yeah. That's Active? correct. Yeah. Alright. Yeah. That's I'll correct. just use... Yeah. I'll use email address to send you our new website so that you can take a look into it and Yes. review the best plan on your household usage. Okay. Okay. Alright.","start_word":981,"end_word":1068,"sentiment":"neutral","sentiment_score":0.061736639589071274},{"text":"Thank you.","start_word":1069,"end_word":1070,"sentiment":"positive","sentiment_score":0.3372308015823364},{"text":"I will take a look when I'm... Okay.","start_word":1071,"end_word":1078,"sentiment":"neutral","sentiment_score":0.16282549500465393},{"text":"Thank you for your support and your Yeah.","start_word":1079,"end_word":1086,"sentiment":"positive","sentiment_score":0.44480249285697937},{"text":"time today. Enjoy the rest... No worries. We have everything Okay. for you.","start_word":1087,"end_word":1099,"sentiment":"neutral","sentiment_score":0.2869740128517151},{"text":"Thank you so Thank much, and you. enjoy the rest of your day. Okay. Thank you, Marie. Thank you. Thank Bye. you.","start_word":1100,"end_word":1121,"sentiment":"positive","sentiment_score":0.6906071901321411},{"text":"Bye bye. 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