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So just wanted to confirm because we received your concern regarding the service cancellation, your email requesting a cancellation on May 25. Yeah. Mhmm. Okay. You don't want to bring the service anymore? Because if ever we can check the address if that's available under Eirtel for us to prevent canceling and continue the service to the new address. Okay. I see. Mhmm. So we're going to proceed with the cancellation then? Okay. Okay. I see. So upon checking here, May 25 is Monday. So, yeah, this is already noted on your account, and we'll proceed with canceling the service on May 25, which is Monday. Do you have a preferred time, or this is any time on Monday? Okay. Sunday, you mean '24 or '31? May 31. May 24 instead? Yeah. Actually, upon checking, we'll we just do cancellation within the working hours and working days. So we might not be able to cancel it on Sunday since our office is closed that time. Yes. Yeah. Actually, actually, our office is also closed on Saturday. Yeah. 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Hello. Good afternoon. This is Maureen from Ertau tech support. Am I speaking with Prasad?\n\nReady? Yeah. So just wanted to confirm because we received your concern regarding the service cancellation, your email requesting a cancellation on May 25. Yeah. Mhmm.\n\nOkay. You don't want to bring the service anymore? Because if ever we can check the address if that's available under Eirtel for us to prevent canceling and continue the service to the new address. Okay. I see.\n\nMhmm. So we're going to proceed with the cancellation then? Okay. Okay. I see.\n\nSo upon checking here, May 25 is Monday. So, yeah, this is already noted on your account, and we'll proceed with canceling the service on May 25, which is Monday. Do you have a preferred time, or this is any time on Monday? Okay. Sunday, you mean '24 or '31?\n\nMay 31. May 24 instead? Yeah. Actually, upon checking, we'll we just do cancellation within the working hours and working days. So we might not be able to cancel it on Sunday since our office is closed that time.\n\nYes. Yeah. Actually, actually, our office is also closed on Saturday. Yeah. So, yeah, we'll we'll schedule it on May.\n\nOkay. Then this is confirmed. Thank you so much. That's it. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.6,"sentiment":"neutral","sentiment_score":0.07906962186098099},{"text":"Hello.","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":0.094085693359375},{"text":"Good afternoon.","start":4.4,"end":5.22,"sentiment":"neutral","sentiment_score":0.26130232214927673},{"text":"This is Maureen from Ertau tech support.","start":5.52,"end":8.82,"sentiment":"neutral","sentiment_score":0.16923236846923828},{"text":"Am I speaking with Prasad?","start":9.04,"end":10.5,"sentiment":"neutral","sentiment_score":0.09061554819345474}],"sentiment":"neutral","sentiment_score":0.1458415174856782,"num_words":16,"start":3.1999998,"end":10.5},{"sentences":[{"text":"Ready?","start":12.0,"end":12.5,"sentiment":"neutral","sentiment_score":0.04341313987970352},{"text":"Yeah.","start":12.799999,"end":13.12,"sentiment":"neutral","sentiment_score":-0.000467582605779171},{"text":"So just wanted to confirm because we 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Yeah. Yeah. We are we are we are planning to moving somewhere in Sydney, but we need to disconnect this connectivity in or from twenty fifth on this month. Oh, sorry. New address, that is not in my name. That's why we are disconnecting this one. Yeah. We need to take no connection there with the behalf of my friend. Yeah. Anytime is fine. Or Sunday Sunday, is it possible to discuss Sunday or '24? Yeah. '24 is fine. Okay. If Sunday is not able to disconnect. Right? Saturday? Saturday? Okay. Okay. Then Monday is fine. Can fix it Monday? Yeah. Okay. Thank you. Thank you. 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Hello. Good afternoon. This is Maureen from Ertau tech support. Am I speaking with Prasad?\n\nChannel 1: Yeah.\n\nChannel 0: Ready? Yeah. So just wanted to confirm because we received your concern regarding the service cancellation, your email requesting a cancellation on May 25.\n\nChannel 1: Yeah. We are\n\nChannel 0: Yeah.\n\nChannel 1: we are\n\nChannel 0: Mhmm.\n\nChannel 1: we are planning to moving somewhere in Sydney, but we need to disconnect this connectivity in or from twenty fifth on this month.\n\nChannel 0: Okay. You don't want to bring the service anymore? Because if ever we can check the address if that's available under Eirtel for us to prevent canceling and continue the service to the new address.\n\nChannel 1: Oh, sorry. New address, that is not in my name.\n\nChannel 0: Okay. I see.\n\nChannel 1: That's why we are disconnecting\n\nChannel 0: Mhmm. So\n\nChannel 1: this\n\nChannel 0: we're going to proceed with the cancellation then?\n\nChannel 1: one. Yeah. We need to take no connection there\n\nChannel 0: Okay.\n\nChannel 1: with the behalf of my friend.\n\nChannel 0: Okay. I see. So upon checking here, May 25 is Monday.\n\nChannel 1: Yeah.\n\nChannel 0: So, yeah, this is already noted on your account, and we'll proceed with canceling the service on May 25, which is Monday. Do you have a preferred time, or this is any time on Monday?\n\nChannel 1: Anytime is fine. Or Sunday Sunday, is it possible to discuss Sunday\n\nChannel 0: Okay. Sunday, you mean '24 or '31? May 31.\n\nChannel 1: or '24?\n\nChannel 0: May 24 instead?\n\nChannel 1: Yeah. '24 is fine.\n\nChannel 0: Yeah. Actually, upon checking, we'll we just do cancellation within the working hours and working days. So we might not be able to cancel it on Sunday since our office is closed that time.\n\nChannel 1: Okay. If Sunday is not\n\nChannel 0: Yes.\n\nChannel 1: able to disconnect. Right? Saturday?\n\nChannel 0: Yeah.\n\nChannel 1: Saturday?\n\nChannel 0: Actually, actually, our office is also closed on Saturday.\n\nChannel 1: Okay. Okay. Then Monday is fine. Can fix it\n\nChannel 0: Yeah.\n\nChannel 1: Monday?\n\nChannel 0: So, yeah, we'll we'll schedule it on May.\n\nChannel 1: Yeah. Okay. Thank you.\n\nChannel 0: Okay. Then this is confirmed. Thank you so much. That's\n\nChannel 1: Thank you.\n\nChannel 0: it.\n\nChannel 1: Bye bye.\n\nChannel 0: Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.02457556128501892}],"sentiment":"neutral","sentiment_score":0.02457556128501892,"channel":1,"num_words":1,"start":0.08,"end":0.58},{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.6,"sentiment":"neutral","sentiment_score":0.07906962186098099},{"text":"Hello.","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":0.094085693359375},{"text":"Good afternoon.","start":4.4,"end":5.22,"sentiment":"neutral","sentiment_score":0.26130232214927673},{"text":"This is Maureen from Ertau tech support.","start":5.52,"end":8.82,"sentiment":"neutral","sentiment_score":0.16923236846923828},{"text":"Am I speaking with 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this is already noted on your account, and we'll proceed with canceling the service on May 25, which is Monday.","start":81.045,"end":89.72,"sentiment":"neutral","sentiment_score":-0.031820968724787235},{"text":"Do you have a preferred time, or this is any time on Monday?","start":90.1,"end":93.64,"sentiment":"neutral","sentiment_score":-0.004511481580825953}],"sentiment":"neutral","sentiment_score":-0.02167744492845876,"channel":0,"num_words":35,"start":81.045,"end":93.64},{"sentences":[{"text":"Anytime is fine.","start":93.854996,"end":95.555,"sentiment":"neutral","sentiment_score":0.010821888533731302},{"text":"Or Sunday Sunday, is it possible to discuss 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bye.","start":158.965,"end":159.705,"sentiment":"neutral","sentiment_score":0.2546357735991478}],"sentiment":"neutral","sentiment_score":0.2546357735991478,"channel":1,"num_words":2,"start":158.965,"end":159.705},{"sentences":[{"text":"Bye.","start":159.265,"end":159.765,"sentiment":"neutral","sentiment_score":0.26717129349708557},{"text":"Have a great day.","start":160.22499,"end":161.36499,"sentiment":"positive","sentiment_score":0.5030760988593102}],"sentiment":"positive","sentiment_score":0.45589513778686525,"channel":0,"num_words":5,"start":159.265,"end":161.36499}]},"summary":{"result":"success","short":"A representative from Ertau tech support calls a customer named Prasad to confirm his service cancellation on May 25. The customer requests to disconnect the service, but the representative explains that they need to check the address and arranges for the cancellation on Monday. The customer confirms the cancellation and the representative confirms the schedule."},"intents":{"segments":[{"text":"So just wanted to confirm because we received your concern regarding the service cancellation, your email requesting a cancellation on May 25. Yeah.","start_word":20,"end_word":42,"intents":[{"intent":"Cancel service","confidence_score":0.0531579},{"intent":"Schedule service cancellation","confidence_score":0.18678679}]},{"text":"we are Mhmm. we are planning to moving somewhere in Sydney, but we need to disconnect this connectivity in or from twenty fifth on this month. Okay.","start_word":46,"end_word":72,"intents":[{"intent":"Disconnect connectivity","confidence_score":0.38019797}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. This is Maureen from Ertau tech support. Am I speaking with Prasad? Yeah. Ready? Yeah. So just wanted to confirm because we received your concern regarding the service cancellation, your email requesting a cancellation on May 25. Yeah. We are Yeah. we are Mhmm. we are planning to moving somewhere in Sydney, but we need to disconnect this connectivity in or from twenty fifth on this month. Okay. You don't want to bring the service anymore? Because if ever we can check the address if that's available under Eirtel for us to prevent canceling and continue the service to the new address. Oh, sorry. New address, that is not in my name. Okay. I see. That's why we are disconnecting Mhmm. So this we're going to proceed with the cancellation then? one. Yeah. We need to take no connection there Okay. with the behalf of my friend. Okay. I see. So upon checking here, May 25 is Monday. Yeah. So, yeah, this is already noted on your account, and we'll proceed with canceling the service on May 25, which is Monday. Do you have a preferred time, or this is any time on Monday? Anytime is fine. Or Sunday Sunday, is it possible to discuss Sunday Okay. Sunday, you mean '24 or '31? May 31. or '24? May 24 instead? Yeah. '24 is fine. Yeah. Actually, upon checking, we'll we just do cancellation within the working hours and working days. So we might not be able to cancel it on Sunday since our office is closed that time. Okay. If Sunday is not Yes. able to disconnect. Right? Saturday? Yeah. Saturday? Actually, actually, our office is also closed on Saturday. Okay. Okay. Then Monday is fine. Can fix it Yeah. Monday? So, yeah, we'll we'll schedule it on May. Yeah. Okay. Thank you. Okay. Then this is confirmed.","start_word":0,"end_word":312,"sentiment":"neutral","sentiment_score":-0.05812099203467369},{"text":"Thank you so much. That's Thank you.","start_word":313,"end_word":319,"sentiment":"positive","sentiment_score":0.4566620290279389},{"text":"it. Bye bye. Bye.","start_word":320,"end_word":323,"sentiment":"neutral","sentiment_score":0.26484817266464233},{"text":"Have a great day.","start_word":324,"end_word":327,"sentiment":"positive","sentiment_score":0.5489224791526794}],"average":{"sentiment":"neutral","sentiment_score":-0.031451706176108506}}}}