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It's Henry here calling from Techno One, mate. Just following up again on that quote for the essential eight assessment. Just double checking to see if we were okay to close that one for now or if it was still a priority. Please, mate, if you could let me know either responding to my email or giving us a callback, that would be greatly appreciated.\n\nThank you so much. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Joel.","start":6.48,"end":7.2,"sentiment":"neutral","sentiment_score":0.1368706226348877},{"text":"It's Henry here calling from Techno One, mate.","start":7.2,"end":9.44,"sentiment":"neutral","sentiment_score":0.1133613083511591},{"text":"Just following up again on that quote for the essential eight assessment.","start":9.44,"end":12.5,"sentiment":"neutral","sentiment_score":0.12454421321551006},{"text":"Just double checking to see if we were okay to close that one for now or if it was still a priority.","start":13.155,"end":17.975,"sentiment":"neutral","sentiment_score":-0.026183790781281212},{"text":"Please, mate, if you could let me know either responding to my email or giving us a callback, that would be greatly appreciated.","start":18.515,"end":23.415,"sentiment":"positive","sentiment_score":0.3451261397289193}],"sentiment":"neutral","sentiment_score":0.1498062699588377,"num_words":67,"start":6.48,"end":23.415},{"sentences":[{"text":"Thank you so much.","start":23.715,"end":24.755001,"sentiment":"positive","sentiment_score":0.7773280292749405},{"text":"Cheers.","start":24.755001,"end":25.235,"sentiment":"positive","sentiment_score":0.5673720240592957},{"text":"Bye.","start":25.235,"end":25.735,"sentiment":"neutral","sentiment_score":0.20294928550720215}],"sentiment":"positive","sentiment_score":0.6466055711110433,"num_words":6,"start":23.715,"end":25.735}]}}]},{"alternatives":[{"transcript":"Hello. You've reached Joel. Please leave a message.","confidence":1.0,"words":[{"word":"hello","start":2.24,"end":2.6399999,"confidence":0.9941406,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.010601064190268517},{"word":"you've","start":2.6399999,"end":2.8799999,"confidence":0.9399414,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.002066707704216242},{"word":"reached","start":2.8799999,"end":3.1999998,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.0034787189215421677},{"word":"joel","start":3.1999998,"end":3.52,"confidence":0.9838867,"punctuated_word":"Joel.","sentiment":"neutral","sentiment_score":-0.007643431890755892},{"word":"please","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.04653310030698776},{"word":"leave","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.036230385303497314},{"word":"a","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0419495552778244},{"word":"message","start":4.08,"end":4.58,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.033975303173065186}],"paragraphs":{"transcript":"\nHello. You've reached Joel. Please leave a message.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.24,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.010601064190268517},{"text":"You've reached Joel.","start":2.6399999,"end":3.52,"sentiment":"neutral","sentiment_score":-0.0006993350883324941},{"text":"Please leave a message.","start":3.52,"end":4.58,"sentiment":"neutral","sentiment_score":-0.039672086015343666}],"sentiment":"neutral","sentiment_score":-0.018773160642012954,"num_words":8,"start":2.24,"end":4.58}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. You've reached Joel. Please leave a message.\n\nChannel 0: Hi, Joel. It's Henry here calling from Techno One, mate. Just following up again on that quote for the essential eight assessment. Just double checking to see if we were okay to close that one for now or if it was still a priority. Please, mate, if you could let me know either responding to my email or giving us a callback, that would be greatly appreciated.\n\nThank you so much. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.24,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.010601064190268517},{"text":"You've reached Joel.","start":2.6399999,"end":3.52,"sentiment":"neutral","sentiment_score":-0.0006993350883324941},{"text":"Please leave a message.","start":3.52,"end":4.58,"sentiment":"neutral","sentiment_score":-0.039672086015343666}],"sentiment":"neutral","sentiment_score":-0.018773160642012954,"channel":1,"num_words":8,"start":2.24,"end":4.58},{"sentences":[{"text":"Hi, Joel.","start":6.48,"end":7.2,"sentiment":"neutral","sentiment_score":0.1368706226348877},{"text":"It's Henry here calling from Techno One, mate.","start":7.2,"end":9.44,"sentiment":"neutral","sentiment_score":0.1133613083511591},{"text":"Just following up again on that quote for the essential eight assessment.","start":9.44,"end":12.5,"sentiment":"neutral","sentiment_score":0.12454421321551006},{"text":"Just double checking to see if we were okay to close that one for now or if it was still a priority.","start":13.155,"end":17.975,"sentiment":"neutral","sentiment_score":-0.026183790781281212},{"text":"Please, mate, if you could let me know either responding to my email or giving us a callback, that would be greatly appreciated.","start":18.515,"end":23.415,"sentiment":"positive","sentiment_score":0.3451261397289193}],"sentiment":"neutral","sentiment_score":0.1498062699588377,"channel":0,"num_words":67,"start":6.48,"end":23.415},{"sentences":[{"text":"Thank you so much.","start":23.715,"end":24.755001,"sentiment":"positive","sentiment_score":0.7773280292749405},{"text":"Cheers.","start":24.755001,"end":25.235,"sentiment":"positive","sentiment_score":0.5673720240592957},{"text":"Bye.","start":25.235,"end":25.735,"sentiment":"neutral","sentiment_score":0.20294928550720215}],"sentiment":"positive","sentiment_score":0.6466055711110433,"channel":0,"num_words":6,"start":23.715,"end":25.735}]},"summary":{"result":"success","short":"The customer, Henry, calls the agent, Joel, from Techno One to follow up on a quote for an essential eight assessment and asks if they can close it for now or if it is still a priority. 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