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This is James. Gotcha. Okay. No.\n\nThere's no issue. I've just disconnected it. I'm actually switching to a different provider. So, yeah, just it's intentional for no issues there. Not yet.\n\nI'm just seeing that if the new service is okay for maybe a week, and then I'll I'll cancel it myself. Okay. This is the heads up. Right? Okay.\n\nThank you. 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This is James.\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Just wanted to check-in because we noticed that you're\n\nChannel 1: Gotcha.\n\nChannel 0: offline. If you need assistance, are you having issues with your Internet connection?\n\nChannel 1: Okay. No. There's no issue. I've just disconnected it. I'm actually switching to a different provider.\n\nChannel 0: Mhmm.\n\nChannel 1: So, yeah, just it's intentional for no issues there.\n\nChannel 0: Okay. I see. So do you want us to cancel the service now?\n\nChannel 1: Not yet. I'm just seeing that if the new service is okay for maybe a week, and then I'll I'll cancel it myself.\n\nChannel 0: Okay. Sure. Just give us a heads up about that if we're going to proceed with the cancellation then.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: This\n\nChannel 0: Okay.\n\nChannel 1: is the heads up.\n\nChannel 0: Yeah.\n\nChannel 1: Right? Okay. Thank you.\n\nChannel 0: Yeah. Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.03692621737718582},{"text":"This is James.","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.03584716469049454}],"sentiment":"neutral","sentiment_score":0.03611692786216736,"channel":1,"num_words":4,"start":1.1999999,"end":2.34},{"sentences":[{"text":"Yes.","start":4.24,"end":4.48,"sentiment":"neutral","sentiment_score":0.115885391831398},{"text":"Hello.","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.19429779052734375},{"text":"Good afternoon.","start":5.52,"end":6.24,"sentiment":"positive","sentiment_score":0.40124526619911194},{"text":"This is Maureen from Airtel tech support.","start":6.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.22041197334017074},{"text":"Just wanted to check-in because we noticed that 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calls a customer named Gotcha to check if they're experiencing issues with their internet connection. The customer informs her that they are switching to a different provider and the representative offers to cancel the service if necessary. The representative gives the customer a heads up about the cancellation and the call ends."},"intents":{"segments":[{"text":"If you need assistance, are you having issues with your Internet connection? Okay.","start_word":26,"end_word":38,"intents":[{"intent":"Check internet connection","confidence_score":0.010042268}]},{"text":"So do you want us to cancel the service now? Not yet.","start_word":67,"end_word":78,"intents":[{"intent":"Cancel service","confidence_score":0.78167087}]},{"text":"Just give us a heads up about that if we're going to proceed with the cancellation then. Okay. Mhmm.","start_word":102,"end_word":120,"intents":[{"intent":"Provide heads up","confidence_score":0.3077631}]}]},"sentiments":{"segments":[{"text":"Hello. This is James. Yes. Hello.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.08354730904102325},{"text":"Good afternoon.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.38372164964675903},{"text":"This is Maureen from Airtel tech support. Just wanted to check-in because we noticed that you're Gotcha. offline. If you need assistance, are you having issues with your Internet connection? Okay. No. There's no issue. I've just disconnected it. I'm actually switching to a different provider. Mhmm. So, yeah, just it's intentional for no issues there. Okay. I see. So do you want us to cancel the service now? Not yet. I'm just seeing that if the new service is okay for maybe a week, and then I'll I'll cancel it myself. Okay. Sure. Just give us a heads up about that if we're going to proceed with the cancellation then. Okay. Mhmm. This Okay. is the heads up. Yeah. Right? Okay.","start_word":8,"end_word":129,"sentiment":"neutral","sentiment_score":-0.037713441997766495},{"text":"Thank you.","start_word":130,"end_word":131,"sentiment":"positive","sentiment_score":0.4290944039821625},{"text":"Yeah.","start_word":132,"end_word":132,"sentiment":"neutral","sentiment_score":0.2600962519645691},{"text":"Thank you.","start_word":133,"end_word":134,"sentiment":"positive","sentiment_score":0.45510539412498474},{"text":"Bye. Bye.","start_word":135,"end_word":136,"sentiment":"neutral","sentiment_score":0.20329055190086365}],"average":{"sentiment":"neutral","sentiment_score":-0.0028198743766208864}}}}