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Oh, nice to have you in the line, Generosa. And you're saying you don't have the connection right now? Oh. Oh, thank you so much for letting us know. Because, yeah, I believe I spoke to you last week that you mentioned that you will be making a payment Thursday. And thank you so much for letting me know that you already sent out via b pay. Right? Okay. Okay. That's perfect. I will have this notated. So, technically, the pay payment, it's posting time frame within two to three banking days, something like that. Yeah. That's really depend. But I will take note of this that you already sent out your payment. And then once it's posted in our system, automatically, you will receive your official receipt that your May invoice has been settled for the amount of seven you sent $79.95. Right? Okay. Alright. That's perfect. And then going back to your connection, you said you're watching TV and then it's wet down? Mhmm. Oh, that's right. Because if you're able to use Netflix, it means to say you do have the connection. Yeah. Mm-mm. Yeah. And then if you still have any issue, just let us know. Okay? But, yeah, I'm I assume if you do have the connection or if you're able to use other app, besides we the YouTube one, maybe it's all about the YouTube app or settings, something like that. Mhmm. Mhmm. Mhmm. Mhmm. Mhmm. Mhmm. Yes. Got it. We will endorse this to our tech team, and then they will do further investigation and check on their end, and then they will get back to you. But I just wanted to confirm, you're saying that the connection to your laptop and TV is working fine even though it you are inside the bedroom. But if it's in your mobile, it's not working if you are in the bedroom. And your router is in the living room? Oh, okay. Bedroom. It's in the bedroom. Okay. Got it. And the mob and the laptop and TV was connected wireless, right, through Wi Fi? Yeah. Okay. Got it. So I'll just mhmm. Mhmm. Mhmm. An iPad. Phone. Yeah. Yeah. Got it. So I've already noted all the details, and then I will endorse this to our tech team. Technically, since it's almost after hours, I think they will, yeah, they will get back to you tomorrow because they will check first, do some investigation from the networks, and then go ahead. Oh, got it. So if you're not available through phone call, they because sometimes to help their investigation about the issue, like, they will be sending you, like, the instruction through email, something like that. Yeah. Okay. That's perfect. Yeah. Yes. That's right. So through email, they will send you tomorrow once they've able to check this. And then if they need to talk to you over the phone about anything to fix, your best time to be on the phone will be Monday? Mhmm. Oh, okay. Oh, sure. Okay. Alright. Sure. That would be noted. So, yeah, just wait for the details from our tech rep, and rest assured, this will be checked and investigated on their end. Okay? Alright. Thank you, and have a good morning. Be safe always. Mhmm. 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Good afternoon. Thank you so much for calling your account. How may I help you today? Oh, yes.\n\nThis is Melissa from Airtel accounts. And to whom I'm speaking with? Oh, nice to have you in the line, Generosa. And you're saying you don't have the connection right now? Oh.\n\nOh, thank you so much for letting us know. Because, yeah, I believe I spoke to you last week that you mentioned that you will be making a payment Thursday. And thank you so much for letting me know that you already sent out via b pay. Right? Okay.\n\nOkay. That's perfect. I will have this notated. So, technically, the pay payment, it's posting time frame within two to three banking days, something like that. Yeah.\n\nThat's really depend. But I will take note of this that you already sent out your payment. And then once it's posted in our system, automatically, you will receive your official receipt that your May invoice has been settled for the amount of seven you sent $79.95. Right? Okay.\n\nAlright. That's perfect. And then going back to your connection, you said you're watching TV and then it's wet down? Mhmm. Oh, that's right.\n\nBecause if you're able to use Netflix, it means to say you do have the connection. Yeah. Mm-mm. Yeah. And then if you still have any issue, just let us know.\n\nOkay? But, yeah, I'm I assume if you do have the connection or if you're able to use other app, besides we the YouTube one, maybe it's all about the YouTube app or settings, something like that. Mhmm. Mhmm. Mhmm.\n\nMhmm. Mhmm. Mhmm. Yes. Got it.\n\nWe will endorse this to our tech team, and then they will do further investigation and check on their end, and then they will get back to you. But I just wanted to confirm, you're saying that the connection to your laptop and TV is working fine even though it you are inside the bedroom. But if it's in your mobile, it's not working if you are in the bedroom. And your router is in the living room? Oh, okay.\n\nBedroom. It's in the bedroom. Okay. Got it. And the mob and the laptop and TV was connected wireless, right, through Wi Fi?\n\nYeah. Okay. Got it. So I'll just mhmm. Mhmm.\n\nMhmm. An iPad. Phone. Yeah. Yeah.\n\nGot it. So I've already noted all the details, and then I will endorse this to our tech team. Technically, since it's almost after hours, I think they will, yeah, they will get back to you tomorrow because they will check first, do some investigation from the networks, and then go ahead. Oh, got it. So if you're not available through phone call, they because sometimes to help their investigation about the issue, like, they will be sending you, like, the instruction through email, something like that.\n\nYeah. Okay. That's perfect. Yeah. Yes.\n\nThat's right. So through email, they will send you tomorrow once they've able to check this. And then if they need to talk to you over the phone about anything to fix, your best time to be on the phone will be Monday? Mhmm. Oh, okay.\n\nOh, sure. Okay. Alright. Sure. That would be noted.\n\nSo, yeah, just wait for the details from our tech rep, and rest assured, this will be checked and investigated on their end. Okay? Alright. Thank you, and have a good morning. Be safe always.\n\nMhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.32874369621276855},{"text":"Good afternoon.","start":0.71999997,"end":1.4399999,"sentiment":"positive","sentiment_score":0.5316805243492126},{"text":"Thank you so much for calling your account.","start":1.4399999,"end":3.46,"sentiment":"positive","sentiment_score":0.734772302210331},{"text":"How may I help you today?","start":3.6,"end":4.98,"sentiment":"positive","sentiment_score":0.5808668434619904},{"text":"Oh, yes.","start":20.065,"end":20.625,"sentiment":"neutral","sentiment_score":0.011965813115239143}],"sentiment":"positive","sentiment_score":0.5673376762945401,"num_words":19,"start":0.39999998,"end":20.625},{"sentences":[{"text":"This is Melissa from Airtel accounts.","start":20.625,"end":23.125,"sentiment":"neutral","sentiment_score":0.01718740879247586},{"text":"And to whom I'm speaking 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so much for letting me know that you already sent out via b pay.","start":75.005,"end":79.485,"sentiment":"positive","sentiment_score":0.4027452503933626},{"text":"Right?","start":79.485,"end":79.985,"sentiment":"neutral","sentiment_score":0.17614834010601044},{"text":"Okay.","start":81.564995,"end":82.064995,"sentiment":"neutral","sentiment_score":0.05704621225595474}],"sentiment":"neutral","sentiment_score":0.3153708554348167,"num_words":49,"start":65.229996,"end":82.064995},{"sentences":[{"text":"Okay.","start":87.130005,"end":87.53,"sentiment":"neutral","sentiment_score":0.2682425379753113},{"text":"That's perfect.","start":87.53,"end":88.25,"sentiment":"positive","sentiment_score":0.5938366651535034},{"text":"I will have this notated.","start":88.25,"end":89.71,"sentiment":"positive","sentiment_score":0.3907207906246185},{"text":"So, technically, the pay payment, it's posting time frame within two to three banking days, something like 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investigation from the networks, and then go ahead.","start":325.39502,"end":343.385,"sentiment":"neutral","sentiment_score":-0.011029264325219574},{"text":"Oh, got it.","start":347.045,"end":355.02,"sentiment":"neutral","sentiment_score":-0.07096262834966183},{"text":"So if you're not available through phone call, they because sometimes to help their investigation about the issue, like, they will be sending you, like, the instruction through email, something like that.","start":355.08,"end":371.88498,"sentiment":"neutral","sentiment_score":-0.014465858897892758}],"sentiment":"neutral","sentiment_score":0.014616175672446174,"num_words":87,"start":318.435,"end":371.88498},{"sentences":[{"text":"Yeah.","start":379.865,"end":380.365,"sentiment":"neutral","sentiment_score":-0.07294801622629166},{"text":"Okay.","start":381.065,"end":381.565,"sentiment":"neutral","sentiment_score":-0.049896419048309326},{"text":"That's 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always.","start":440.91693,"end":441.97693,"sentiment":"positive","sentiment_score":0.3463642994562785}],"sentiment":"neutral","sentiment_score":0.22767380103468896,"num_words":35,"start":425.02,"end":441.97693},{"sentences":[{"text":"Mhmm.","start":443.95694,"end":444.35693,"sentiment":"neutral","sentiment_score":0.046713970601558685},{"text":"Bye bye.","start":444.35693,"end":445.09692,"sentiment":"neutral","sentiment_score":-0.005762748420238502}],"sentiment":"neutral","sentiment_score":0.011729491253693894,"num_words":3,"start":443.95694,"end":445.09692}]}}]},{"alternatives":[{"transcript":"Hi. I'm calling because oh, never mind. I think it's working. I was gonna say the Internet wasn't working, but it just started working now. Is this Melissa I'm speaking with? Yeah. Yeah. Generosa. TV. Generosa TV. Yeah. I don't know. Like, I'm trying to watch YouTube on the TV. It's not working. It keeps saying, like, the Internet. But then I just tried a different app, and it's working now, so I'm confused. Also, I don't know. Maybe I'll delete the app and try again. But I got a message about payment, but I already paid by BPAY as well. Just to let you know, I paid this morning. Yeah. Yeah. It should've. Well, I don't know how long it take takes, but I did it, like, maybe around 10:11 this morning. Oh, okay. I don't know because that's how I usually paid. So, yeah, I just okay then. You guys Yeah. Yeah. Yeah. Yeah. Like, I'm trying to, like, I'm trying to, like, use YouTube to play, like, something. It's it's not working. It says Internet connection. But then just then, I tried Netflix and let me see if it's working. Yeah. Netflix is working. So I don't think the issue is the Internet then. I think it might be. Yeah. Okay. I'll try probably deleting the app and try again. But but Yes. Okay. The the other thing is, like, besides the YouTube thing, like, I'm still, like, having the same issue where if I go in my bedroom, the Wi Fi doesn't work for my phone. Like, I realized the Internet is only stable for, like, laptop and TV. On mobile phones, it says connected, but it doesn't actually work. So I want to know if there's any reason to why because those are the only two device. I have a laptop and a TV. That works fine even in the other room. But when I go into the other room with my iPhone, it doesn't it doesn't work, like, on the phone. Is there a reason to why? Yes. Yeah. I'm gay? Yes. Okay? That's correct. Hello? No. My router is in my daughter's room. It's in the bedroom. Like, I think all everyone's I think everybody in this apartment, their router's in the room. Where it's locked? Yeah. And that is where it's locked. Yeah. Yeah. Yeah. And it's not it's not just my phone. If I even if a guest comes and I connect them to the Wi Fi, it doesn't it doesn't work. But it'll work on, like, an iPad. So I don't understand. It's just phone. Phone connection won't work. Yeah. No. It's fine. It doesn't have to be today. Can they can they contact me on Monday? Because tomorrow, I I'm not gonna be home. This I'm gonna get home probably the same time as I got home right now, so it might be a bit too late. So maybe Monday? Yes. Yes. Working. My name is working. Oh, like, I can I can oh, no? No. No. I I can respond if it's like doing that one. If it's like on the phone. But, like, if they want me to do something on the router, I can't because I'm that's the only thing. No. They can call me. No. They can call me. Like, they can call me on the phone tomorrow if they want as long as it doesn't require me being at home and doing anything with the modem. That's that's that's my only thing. Yeah. Because I'll be at uni, like, on campus all day. Okay. That's all. Thank you. Alright. You too. 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I'm calling because oh, never mind. I think it's working. I was gonna say the Internet wasn't working, but it just started working now. Is this Melissa I'm speaking with?\n\nYeah. Yeah. Generosa. TV. Generosa TV.\n\nYeah. I don't know. Like, I'm trying to watch YouTube on the TV. It's not working. It keeps saying, like, the Internet.\n\nBut then I just tried a different app, and it's working now, so I'm confused. Also, I don't know. Maybe I'll delete the app and try again. But I got a message about payment, but I already paid by BPAY as well. Just to let you know, I paid this morning.\n\nYeah. Yeah. It should've. Well, I don't know how long it take takes, but I did it, like, maybe around 10:11 this morning. Oh, okay.\n\nI don't know because that's how I usually paid. So, yeah, I just okay then. You guys Yeah. Yeah. Yeah.\n\nYeah. Like, I'm trying to, like, I'm trying to, like, use YouTube to play, like, something. It's it's not working. It says Internet connection. But then just then, I tried Netflix and let me see if it's working.\n\nYeah. Netflix is working. So I don't think the issue is the Internet then. I think it might be. Yeah.\n\nOkay. I'll try probably deleting the app and try again. But but Yes. Okay. The the other thing is, like, besides the YouTube thing, like, I'm still, like, having the same issue where if I go in my bedroom, the Wi Fi doesn't work for my phone.\n\nLike, I realized the Internet is only stable for, like, laptop and TV. On mobile phones, it says connected, but it doesn't actually work. So I want to know if there's any reason to why because those are the only two device. I have a laptop and a TV. That works fine even in the other room.\n\nBut when I go into the other room with my iPhone, it doesn't it doesn't work, like, on the phone. Is there a reason to why? Yes. Yeah. I'm gay?\n\nYes. Okay? That's correct. Hello? No.\n\nMy router is in my daughter's room. It's in the bedroom. Like, I think all everyone's I think everybody in this apartment, their router's in the room. Where it's locked? Yeah.\n\nAnd that is where it's locked. Yeah. Yeah. Yeah. And it's not it's not just my phone.\n\nIf I even if a guest comes and I connect them to the Wi Fi, it doesn't it doesn't work. But it'll work on, like, an iPad. So I don't understand. It's just phone. Phone connection won't work.\n\nYeah. No. It's fine. It doesn't have to be today. Can they can they contact me on Monday?\n\nBecause tomorrow, I I'm not gonna be home. This I'm gonna get home probably the same time as I got home right now, so it might be a bit too late. So maybe Monday? Yes. Yes.\n\nWorking. My name is working. Oh, like, I can I can oh, no? No. No.\n\nI I can respond if it's like doing that one. If it's like on the phone. But, like, if they want me to do something on the router, I can't because I'm that's the only thing. No. They can call me.\n\nNo. They can call me. Like, they can call me on the phone tomorrow if they want as long as it doesn't require me being at home and doing anything with the modem. That's that's that's my only thing. Yeah.\n\nBecause I'll be at uni, like, on campus all day. Okay. That's all. Thank you. Alright.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.0719226747751236},{"text":"I'm calling because oh, never mind.","start":6.7999997,"end":9.44,"sentiment":"neutral","sentiment_score":0.037662580919762455},{"text":"I think it's working.","start":9.44,"end":10.82,"sentiment":"neutral","sentiment_score":0.1550445482134819},{"text":"I was gonna say the Internet wasn't working, but it just started working now.","start":11.599999,"end":16.595,"sentiment":"neutral","sentiment_score":-0.023306339446987425},{"text":"Is this Melissa I'm speaking 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connection.","start":143.59001,"end":145.29001,"sentiment":"neutral","sentiment_score":-0.09438734501600266},{"text":"But then just then, I tried Netflix and let me see if it's working.","start":145.91,"end":153.02501,"sentiment":"neutral","sentiment_score":-0.020917127574128763}],"sentiment":"neutral","sentiment_score":-0.042744867381100594,"num_words":38,"start":134.23001,"end":153.02501},{"sentences":[{"text":"Yeah.","start":155.085,"end":155.325,"sentiment":"neutral","sentiment_score":0.034501269459724426},{"text":"Netflix is working.","start":155.325,"end":156.205,"sentiment":"neutral","sentiment_score":0.018629606813192368},{"text":"So I don't think the issue is the Internet then.","start":156.205,"end":158.465,"sentiment":"neutral","sentiment_score":-0.11460473723709583},{"text":"I think it might be.","start":158.845,"end":160.065,"sentiment":"neutral","sentiment_score":-0.0031943153589963913},{"text":"Yeah.","start":167.7,"end":168.2,"sentiment":"neutral","sentiment_score":0.011452767997980118}],"sentiment":"neutral","sentiment_score":-0.05300880456343293,"num_words":20,"start":155.085,"end":168.2},{"sentences":[{"text":"Okay.","start":168.34,"end":168.84,"sentiment":"neutral","sentiment_score":0.006610102020204067},{"text":"I'll try probably deleting the app and try again.","start":169.14,"end":172.92,"sentiment":"neutral","sentiment_score":-0.02942295993367831},{"text":"But but Yes.","start":174.34,"end":190.315,"sentiment":"neutral","sentiment_score":-0.0033792853355407715},{"text":"Okay.","start":190.85501,"end":191.35501,"sentiment":"neutral","sentiment_score":-0.014657175168395042},{"text":"The the other thing is, like, besides the YouTube thing, like, I'm still, like, having the same issue where if I go in my bedroom, the Wi Fi doesn't work for my phone.","start":192.09999,"end":206.98,"sentiment":"neutral","sentiment_score":-0.12595497771646036}],"sentiment":"neutral","sentiment_score":-0.09445757091917256,"num_words":47,"start":168.34,"end":206.98},{"sentences":[{"text":"Like, I realized the Internet is only stable for, like, laptop and TV.","start":206.98,"end":212.995,"sentiment":"neutral","sentiment_score":-0.16289486449498397},{"text":"On mobile phones, it says connected, but it doesn't actually work.","start":213.375,"end":218.435,"sentiment":"neutral","sentiment_score":-0.15115283632820303},{"text":"So I want to know if there's any reason to why because those are the only two device.","start":218.655,"end":224.18,"sentiment":"neutral","sentiment_score":-0.1651777004202207},{"text":"I have a laptop and a TV.","start":224.18,"end":226.28,"sentiment":"neutral","sentiment_score":-0.018764296546578407},{"text":"That works fine even in the other room.","start":226.34,"end":228.98,"sentiment":"neutral","sentiment_score":0.11823618854396045}],"sentiment":"neutral","sentiment_score":-0.10419251952777829,"num_words":57,"start":206.98,"end":228.98},{"sentences":[{"text":"But when I go into the other room with my iPhone, it doesn't it doesn't work, like, on the phone.","start":228.98,"end":237.095,"sentiment":"negative","sentiment_score":-0.40242877751588824},{"text":"Is there a reason to why?","start":237.63501,"end":239.495,"sentiment":"neutral","sentiment_score":-0.2963738689819972},{"text":"Yes.","start":258.92,"end":259.42,"sentiment":"neutral","sentiment_score":0.06017793342471123},{"text":"Yeah.","start":259.8,"end":260.12,"sentiment":"neutral","sentiment_score":-0.0005258750170469284},{"text":"I'm gay?","start":260.12,"end":260.86002,"sentiment":"neutral","sentiment_score":-0.07581615447998047}],"sentiment":"neutral","sentiment_score":-0.3306266338254015,"num_words":30,"start":228.98,"end":260.86002},{"sentences":[{"text":"Yes.","start":261.08002,"end":261.58002,"sentiment":"neutral","sentiment_score":-0.01108531840145588},{"text":"Okay?","start":262.065,"end":262.565,"sentiment":"neutral","sentiment_score":-0.04537688195705414},{"text":"That's correct.","start":267.025,"end":267.845,"sentiment":"neutral","sentiment_score":0.012526260688900948},{"text":"Hello?","start":269.905,"end":270.405,"sentiment":"neutral","sentiment_score":-0.014518022537231444},{"text":"No.","start":272.305,"end":272.625,"sentiment":"neutral","sentiment_score":-0.2165130525827408}],"sentiment":"neutral","sentiment_score":-0.04374012568344673,"num_words":6,"start":261.08002,"end":272.625},{"sentences":[{"text":"My router is in my daughter's room.","start":272.625,"end":276.58002,"sentiment":"neutral","sentiment_score":-0.13247947501284735},{"text":"It's in the bedroom.","start":278.0,"end":279.04,"sentiment":"neutral","sentiment_score":-0.01793167879804969},{"text":"Like, I think all everyone's I think everybody in this apartment, their router's in the room.","start":279.04,"end":285.44,"sentiment":"neutral","sentiment_score":-0.027913840138353407},{"text":"Where it's locked?","start":285.6,"end":286.4,"sentiment":"neutral","sentiment_score":-0.061053277303775154},{"text":"Yeah.","start":286.4,"end":286.9,"sentiment":"neutral","sentiment_score":-0.029086284339427948}],"sentiment":"neutral","sentiment_score":-0.053482277378920584,"num_words":31,"start":272.625,"end":286.9},{"sentences":[{"text":"And that is where it's locked.","start":287.36002,"end":288.98,"sentiment":"neutral","sentiment_score":-0.014684843520323435},{"text":"Yeah.","start":293.795,"end":294.115,"sentiment":"neutral","sentiment_score":0.008339247666299343},{"text":"Yeah.","start":294.115,"end":294.275,"sentiment":"neutral","sentiment_score":0.011671897023916245},{"text":"Yeah.","start":294.275,"end":294.775,"sentiment":"neutral","sentiment_score":0.014567888341844082},{"text":"And it's not it's not just my phone.","start":298.595,"end":301.415,"sentiment":"neutral","sentiment_score":-0.07746421545743942}],"sentiment":"neutral","sentiment_score":-0.03960257363231743,"num_words":17,"start":287.36002,"end":301.415},{"sentences":[{"text":"If I even if a guest comes and I connect them to the Wi Fi, it doesn't it doesn't work.","start":301.475,"end":310.37,"sentiment":"neutral","sentiment_score":-0.10709684174507857},{"text":"But it'll work on, like, an iPad.","start":310.51,"end":312.45,"sentiment":"neutral","sentiment_score":-0.11992893793753215},{"text":"So I don't understand.","start":312.59,"end":313.65,"sentiment":"neutral","sentiment_score":-0.29433413222432137},{"text":"It's just phone.","start":313.71,"end":314.67,"sentiment":"neutral","sentiment_score":-0.27705512444178265},{"text":"Phone connection won't work.","start":314.67,"end":316.92502,"sentiment":"negative","sentiment_score":-0.37365011870861053}],"sentiment":"neutral","sentiment_score":-0.17064583625056243,"num_words":38,"start":301.475,"end":316.92502},{"sentences":[{"text":"Yeah.","start":330.91,"end":331.15,"sentiment":"neutral","sentiment_score":-0.05420135334134102},{"text":"No.","start":331.15,"end":331.31,"sentiment":"neutral","sentiment_score":-0.259762704372406},{"text":"It's fine.","start":331.31,"end":331.71,"sentiment":"neutral","sentiment_score":-0.16411983221769333},{"text":"It doesn't have to be today.","start":331.71,"end":333.16998,"sentiment":"neutral","sentiment_score":-0.32514074444770813},{"text":"Can they can they contact me on Monday?","start":340.03,"end":345.085,"sentiment":"neutral","sentiment_score":0.016054039588198066}],"sentiment":"neutral","sentiment_score":-0.136923104007211,"num_words":18,"start":330.91,"end":345.085},{"sentences":[{"text":"Because tomorrow, I I'm not gonna be home.","start":345.085,"end":347.905,"sentiment":"neutral","sentiment_score":-0.1265322109684348},{"text":"This I'm gonna get home probably the same time as I got home right now, so it might be a bit too late.","start":348.365,"end":353.425,"sentiment":"neutral","sentiment_score":-0.14291359646164853},{"text":"So maybe Monday?","start":354.20502,"end":355.265,"sentiment":"neutral","sentiment_score":-0.016972697029511135},{"text":"Yes.","start":356.19,"end":356.69,"sentiment":"neutral","sentiment_score":-0.001996239647269249},{"text":"Yes.","start":359.15002,"end":359.65002,"sentiment":"neutral","sentiment_score":-0.019487127661705017}],"sentiment":"neutral","sentiment_score":-0.12143532957674728,"num_words":36,"start":345.085,"end":359.65002},{"sentences":[{"text":"Working.","start":362.11002,"end":362.61002,"sentiment":"neutral","sentiment_score":-0.008357285521924496},{"text":"My name is working.","start":364.51,"end":365.65,"sentiment":"neutral","sentiment_score":-0.006633942713961005},{"text":"Oh, like, I can I can oh, no?","start":366.51,"end":371.995,"sentiment":"neutral","sentiment_score":-0.012467405060306191},{"text":"No.","start":371.995,"end":372.155,"sentiment":"neutral","sentiment_score":-0.17711979150772095},{"text":"No.","start":372.155,"end":372.395,"sentiment":"neutral","sentiment_score":-0.1889849305152893}],"sentiment":"neutral","sentiment_score":-0.03338246792554855,"num_words":15,"start":362.11002,"end":372.395},{"sentences":[{"text":"I I can respond if it's like doing that one.","start":372.395,"end":374.91498,"sentiment":"neutral","sentiment_score":-0.1308646485209465},{"text":"If it's like on the phone.","start":375.03497,"end":376.655,"sentiment":"neutral","sentiment_score":-0.0735094112654527},{"text":"But, like, if they want me to do something on the router, I can't because I'm that's the only thing.","start":376.715,"end":385.47,"sentiment":"neutral","sentiment_score":-0.056057561095803975},{"text":"No.","start":400.545,"end":401.045,"sentiment":"neutral","sentiment_score":-0.08505313843488693},{"text":"They can call me.","start":401.825,"end":403.125,"sentiment":"neutral","sentiment_score":-0.05369086284190416}],"sentiment":"neutral","sentiment_score":-0.07733343328099425,"num_words":41,"start":372.395,"end":403.125},{"sentences":[{"text":"No.","start":403.345,"end":403.58502,"sentiment":"neutral","sentiment_score":-0.08970102667808533},{"text":"They can call me.","start":403.58502,"end":404.785,"sentiment":"neutral","sentiment_score":-0.06302995793521404},{"text":"Like, they can call me on the phone tomorrow if they want as long as it doesn't require me being at home and doing anything with the modem.","start":404.785,"end":416.35,"sentiment":"neutral","sentiment_score":-0.03578640628672604},{"text":"That's that's that's my only thing.","start":416.35,"end":418.59,"sentiment":"neutral","sentiment_score":-0.013009077248473963},{"text":"Yeah.","start":418.59,"end":418.83,"sentiment":"neutral","sentiment_score":0.01487785391509533}],"sentiment":"neutral","sentiment_score":-0.03517542110057548,"num_words":40,"start":403.345,"end":418.83},{"sentences":[{"text":"Because I'll be at uni, like, on campus all day.","start":418.83,"end":422.05,"sentiment":"neutral","sentiment_score":0.0026113022700883447},{"text":"Okay.","start":436.875,"end":437.35498,"sentiment":"neutral","sentiment_score":0.07141240686178207},{"text":"That's all.","start":437.35498,"end":437.995,"sentiment":"neutral","sentiment_score":0.12301382422447205},{"text":"Thank you.","start":437.995,"end":438.815,"sentiment":"positive","sentiment_score":0.4041212201118469},{"text":"Alright.","start":442.69696,"end":443.01694,"sentiment":"neutral","sentiment_score":0.3294648230075836}],"sentiment":"neutral","sentiment_score":0.09257877132768044,"num_words":16,"start":418.83,"end":443.01694},{"sentences":[{"text":"You too.","start":443.01694,"end":443.65695,"sentiment":"positive","sentiment_score":0.3683571517467499},{"text":"Bye.","start":443.65695,"end":444.15695,"sentiment":"neutral","sentiment_score":0.17441122233867645}],"sentiment":"neutral","sentiment_score":0.3037085086107254,"num_words":3,"start":443.01694,"end":444.15695}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. I'm calling because oh, never mind. I think it's working. I was gonna say the Internet wasn't working, but it just started working now. Is this Melissa I'm speaking with?\n\nChannel 0: Oh, yes. This is Melissa\n\nChannel 1: Yeah.\n\nChannel 0: from Airtel accounts. And to whom I'm\n\nChannel 1: Yeah.\n\nChannel 0: speaking with?\n\nChannel 1: Generosa.\n\nChannel 0: Oh, nice\n\nChannel 1: TV.\n\nChannel 0: to have you in the line, Generosa. And you're saying\n\nChannel 1: Generosa\n\nChannel 0: you don't have\n\nChannel 1: TV.\n\nChannel 0: the connection right now?\n\nChannel 1: Yeah. I don't know. Like, I'm trying to watch YouTube on the TV. It's not working. It keeps saying, like, the Internet.\n\nBut then I just tried a different app, and it's working now, so I'm confused. Also, I don't know. Maybe I'll delete the app and try again. But I got a message about payment, but I already paid by\n\nChannel 0: Oh.\n\nChannel 1: BPAY as well. Just to let you know, I paid this morning.\n\nChannel 0: Oh, thank you so much for letting us know. Because, yeah, I believe I spoke to you last week that you mentioned that you will be making a payment Thursday. And thank you so much for letting me know that you already sent out via b pay. Right?\n\nChannel 1: Yeah. Yeah. It should've.\n\nChannel 0: Okay.\n\nChannel 1: Well, I don't know how long it take takes, but I did it, like, maybe around 10:11 this morning.\n\nChannel 0: Okay. That's perfect. I will have this notated. So, technically, the pay payment, it's posting time frame within two to three banking days, something like that.\n\nChannel 1: Oh, okay. I don't know because that's how I usually paid.\n\nChannel 0: Yeah.\n\nChannel 1: So, yeah, I just okay then.\n\nChannel 0: That's really\n\nChannel 1: You guys\n\nChannel 0: depend. But I will take note of this that you already sent out your payment. And then once it's posted in our system, automatically, you will receive your official receipt that your May invoice has been settled for the amount of seven you sent $79.95. Right?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Okay. Alright. That's perfect. And then going back to your connection, you said you're watching TV and then it's\n\nChannel 1: Yeah. Like,\n\nChannel 0: wet\n\nChannel 1: I'm trying\n\nChannel 0: down?\n\nChannel 1: to, like, I'm trying to, like, use YouTube to play, like, something. It's it's not working. It says Internet connection. But then just then, I tried Netflix and\n\nChannel 0: Mhmm.\n\nChannel 1: let me see if it's working. Yeah. Netflix is working. So I don't think the issue is the Internet then. I think\n\nChannel 0: Oh, that's\n\nChannel 1: it might\n\nChannel 0: right.\n\nChannel 1: be.\n\nChannel 0: Because if you're able to use Netflix, it means to say you do have the connection.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: I'll try probably deleting the app and try again.\n\nChannel 0: Mm-mm. Yeah. And then\n\nChannel 1: But but\n\nChannel 0: if you still have any issue, just let us know. Okay? But, yeah, I'm I assume if you do have the connection or if you're able to use other app, besides we the YouTube one, maybe it's all about the YouTube app or\n\nChannel 1: Yes.\n\nChannel 0: settings,\n\nChannel 1: Okay.\n\nChannel 0: something like that.\n\nChannel 1: The the other thing is, like, besides the YouTube thing, like, I'm still, like, having the same issue where if I go in my bedroom, the Wi\n\nChannel 0: Mhmm.\n\nChannel 1: Fi doesn't work for my phone. Like, I realized the Internet is only stable for, like, laptop and TV.\n\nChannel 0: Mhmm.\n\nChannel 1: On mobile\n\nChannel 0: Mhmm.\n\nChannel 1: phones, it says connected, but it doesn't actually work. So I want to know if there's any reason to why because those are the only two device. I have a laptop and a TV. That\n\nChannel 0: Mhmm.\n\nChannel 1: works fine even in the other room. But when I go into the other room with my iPhone,\n\nChannel 0: Mhmm.\n\nChannel 1: it doesn't it doesn't work, like, on the phone. Is there a reason to\n\nChannel 0: Mhmm.\n\nChannel 1: why?\n\nChannel 0: Yes. Got it. We will endorse this to our tech team, and then they will do further investigation and check on their end, and then they will get back to you. But I just wanted to confirm, you're saying that the connection to your laptop and TV is working fine even though it you are\n\nChannel 1: Yes.\n\nChannel 0: inside the bedroom.\n\nChannel 1: Yeah. I'm gay?\n\nChannel 0: But\n\nChannel 1: Yes.\n\nChannel 0: if it's in\n\nChannel 1: Okay?\n\nChannel 0: your mobile, it's not working if you are in the bedroom. And\n\nChannel 1: That's\n\nChannel 0: your\n\nChannel 1: correct.\n\nChannel 0: router is\n\nChannel 1: Hello?\n\nChannel 0: in the living room?\n\nChannel 1: No. My router is in my daughter's room.\n\nChannel 0: Oh, okay.\n\nChannel 1: It's in the bedroom. Like, I think all\n\nChannel 0: Bedroom.\n\nChannel 1: everyone's I think everybody in this apartment, their router's\n\nChannel 0: It's in the\n\nChannel 1: in the\n\nChannel 0: bedroom.\n\nChannel 1: room. Where it's locked? Yeah.\n\nChannel 0: Okay. Got it.\n\nChannel 1: And\n\nChannel 0: And\n\nChannel 1: that\n\nChannel 0: the\n\nChannel 1: is\n\nChannel 0: mob\n\nChannel 1: where it's\n\nChannel 0: and\n\nChannel 1: locked.\n\nChannel 0: the laptop and TV was connected wireless, right, through Wi Fi?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Yeah. Okay. Got it. So I'll\n\nChannel 1: And\n\nChannel 0: just\n\nChannel 1: it's not it's not just my phone. If I even if a guest comes and I connect\n\nChannel 0: mhmm.\n\nChannel 1: them to the Wi Fi, it\n\nChannel 0: Mhmm.\n\nChannel 1: doesn't it doesn't work. But it'll work on, like, an iPad. So I\n\nChannel 0: Mhmm.\n\nChannel 1: don't understand.\n\nChannel 0: An iPad.\n\nChannel 1: It's just phone. Phone connection won't work.\n\nChannel 0: Phone. Yeah. Yeah. Got it. So I've already noted all the details, and then I will endorse this to our tech team.\n\nTechnically, since it's almost after hours,\n\nChannel 1: Yeah. No. It's\n\nChannel 0: I\n\nChannel 1: fine.\n\nChannel 0: think\n\nChannel 1: It doesn't\n\nChannel 0: they\n\nChannel 1: have\n\nChannel 0: will,\n\nChannel 1: to be today.\n\nChannel 0: yeah, they will get back to you tomorrow because they will check first, do some investigation from the networks,\n\nChannel 1: Can they\n\nChannel 0: and then\n\nChannel 1: can\n\nChannel 0: go\n\nChannel 1: they\n\nChannel 0: ahead.\n\nChannel 1: contact me on Monday? Because tomorrow, I I'm not gonna\n\nChannel 0: Oh,\n\nChannel 1: be home. This I'm gonna get home probably the same time as I got home right now, so it might be a bit too late.\n\nChannel 0: got\n\nChannel 1: So maybe\n\nChannel 0: it.\n\nChannel 1: Monday?\n\nChannel 0: So\n\nChannel 1: Yes.\n\nChannel 0: if you're not available through phone\n\nChannel 1: Yes.\n\nChannel 0: call, they because sometimes\n\nChannel 1: Working.\n\nChannel 0: to help their investigation about\n\nChannel 1: My\n\nChannel 0: the\n\nChannel 1: name\n\nChannel 0: issue,\n\nChannel 1: is working.\n\nChannel 0: like,\n\nChannel 1: Oh,\n\nChannel 0: they\n\nChannel 1: like,\n\nChannel 0: will be\n\nChannel 1: I\n\nChannel 0: sending\n\nChannel 1: can\n\nChannel 0: you, like, the\n\nChannel 1: I\n\nChannel 0: instruction\n\nChannel 1: can\n\nChannel 0: through email, something like that.\n\nChannel 1: oh, no? No. No. I I can respond if it's like doing that one. If it's like on the phone.\n\nBut, like, if they want me to do something on the router,\n\nChannel 0: Yeah.\n\nChannel 1: I can't because I'm\n\nChannel 0: Okay.\n\nChannel 1: that's the only\n\nChannel 0: That's perfect. Yeah. Yes. That's right. So\n\nChannel 1: thing.\n\nChannel 0: through email, they will send you tomorrow once they've able to check this. And then if they need to talk to you over the phone about anything to fix, your best time to be on the\n\nChannel 1: No.\n\nChannel 0: phone will be\n\nChannel 1: They\n\nChannel 0: Monday?\n\nChannel 1: can call me. No. They can call me. Like, they can call me on the phone tomorrow if they want as long\n\nChannel 0: Mhmm.\n\nChannel 1: as it doesn't require me being at home and doing anything\n\nChannel 0: Oh,\n\nChannel 1: with the modem.\n\nChannel 0: okay.\n\nChannel 1: That's that's\n\nChannel 0: Oh,\n\nChannel 1: that's\n\nChannel 0: sure.\n\nChannel 1: my only thing. Yeah. Because I'll\n\nChannel 0: Okay.\n\nChannel 1: be at uni, like, on campus all day.\n\nChannel 0: Alright. Sure. That would be noted. So, yeah, just wait for the details from our tech rep, and rest assured, this will be checked and investigated on their end. Okay?\n\nChannel 1: Okay. That's all. Thank\n\nChannel 0: Alright.\n\nChannel 1: you.\n\nChannel 0: Thank you, and have a good morning. Be safe always.\n\nChannel 1: Alright. You too. Bye.\n\nChannel 0: Mhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.32874369621276855},{"text":"Good afternoon.","start":0.71999997,"end":1.4399999,"sentiment":"positive","sentiment_score":0.5316805243492126},{"text":"Thank you so much for calling your account.","start":1.4399999,"end":3.46,"sentiment":"positive","sentiment_score":0.734772302210331},{"text":"How may I help you today?","start":3.6,"end":4.98,"sentiment":"positive","sentiment_score":0.5808668434619904}],"sentiment":"positive","sentiment_score":0.6326755425509285,"channel":0,"num_words":17,"start":0.39999998,"end":4.98},{"sentences":[{"text":"Hi.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.0719226747751236},{"text":"I'm calling because oh, never mind.","start":6.7999997,"end":9.44,"sentiment":"neutral","sentiment_score":0.037662580919762455},{"text":"I think it's working.","start":9.44,"end":10.82,"sentiment":"neutral","sentiment_score":0.1550445482134819},{"text":"I was gonna say the Internet wasn't working, but it just started working now.","start":11.599999,"end":16.595,"sentiment":"neutral","sentiment_score":-0.023306339446987425},{"text":"Is this Melissa I'm speaking with?","start":17.535,"end":19.555,"sentiment":"neutral","sentiment_score":0.0030200746841728687}],"sentiment":"neutral","sentiment_score":0.01967445319338191,"channel":1,"num_words":31,"start":6.16,"end":19.555},{"sentences":[{"text":"Oh, yes.","start":20.065,"end":20.625,"sentiment":"neutral","sentiment_score":0.011965813115239143},{"text":"This is Melissa","start":20.625,"end":21.525,"sentiment":"neutral","sentiment_score":0.0070240553468465805}],"sentiment":"neutral","sentiment_score":0.009000758454203606,"channel":0,"num_words":5,"start":20.065,"end":21.525},{"sentences":[{"text":"Yeah.","start":21.535,"end":22.035,"sentiment":"neutral","sentiment_score":0.021528828889131543}],"sentiment":"neutral","sentiment_score":0.021528828889131543,"channel":1,"num_words":1,"start":21.535,"end":22.035},{"sentences":[{"text":"from Airtel accounts.","start":21.585,"end":23.125,"sentiment":"neutral","sentiment_score":0.027350762238105137},{"text":"And to whom I'm","start":23.505001,"end":24.385,"sentiment":"neutral","sentiment_score":0.009596893331035972}],"sentiment":"neutral","sentiment_score":0.01720569429120847,"channel":0,"num_words":7,"start":21.585,"end":24.385},{"sentences":[{"text":"Yeah.","start":24.175,"end":24.675,"sentiment":"neutral","sentiment_score":0.006614603102207184}],"sentiment":"neutral","sentiment_score":0.006614603102207184,"channel":1,"num_words":1,"start":24.175,"end":24.675},{"sentences":[{"text":"speaking with?","start":24.385,"end":25.205,"sentiment":"neutral","sentiment_score":0.006684972206130624}],"sentiment":"neutral","sentiment_score":0.006684972206130624,"channel":0,"num_words":2,"start":24.385,"end":25.205},{"sentences":[{"text":"Generosa.","start":25.855,"end":26.355,"sentiment":"neutral","sentiment_score":0.03103563003242016}],"sentiment":"neutral","sentiment_score":0.03103563003242016,"channel":1,"num_words":1,"start":25.855,"end":26.355},{"sentences":[{"text":"Oh, 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I'm calling because oh, never mind. I think it's working. I was gonna say the Internet wasn't working, but it just started working now. Is this Melissa I'm speaking with? Oh, yes. This is Melissa Yeah. from Airtel accounts. And to whom I'm Yeah. speaking with? Generosa. Oh, nice TV. to have you in the line, Generosa. And you're saying Generosa you don't have TV. the connection right now? Yeah. I don't know. Like, I'm trying to watch YouTube on the TV.","start_word":17,"end_word":99,"sentiment":"neutral","sentiment_score":0.0171548742800951},{"text":"It's not working.","start_word":100,"end_word":102,"sentiment":"negative","sentiment_score":-0.3405969738960266},{"text":"It keeps saying, like, the Internet. But then I just tried a different app, and it's working now, so I'm confused. Also, I don't know. Maybe I'll delete the app and try again. But I got a message about payment, but I already paid by Oh. BPAY as well. Just to let you know, I paid this morning.","start_word":103,"end_word":160,"sentiment":"neutral","sentiment_score":-0.17162074148654938},{"text":"Oh, thank you so much for letting us know.","start_word":161,"end_word":169,"sentiment":"positive","sentiment_score":0.4796743988990784},{"text":"Because, yeah, I believe I spoke to you last week that you mentioned that you will be making a payment Thursday.","start_word":170,"end_word":190,"sentiment":"neutral","sentiment_score":0.19609488546848297},{"text":"And thank you so much for letting me know that you already sent out via b pay.","start_word":191,"end_word":207,"sentiment":"positive","sentiment_score":0.4013844430446625},{"text":"Right? Yeah. Yeah. It should've. Okay. Well, I don't know how long it take takes, but I did it, like, maybe around 10:11 this morning. Okay.","start_word":208,"end_word":233,"sentiment":"neutral","sentiment_score":0.06790207326412201},{"text":"That's perfect. I will have this notated.","start_word":234,"end_word":240,"sentiment":"positive","sentiment_score":0.4660230875015259},{"text":"So, technically, the pay payment, it's posting time frame within two to three banking days, something like that. Oh, okay. I don't know because that's how I usually paid. Yeah. So, yeah, I just okay then. That's really You guys depend. But I will take note of this that you already sent out your payment. And then once it's posted in our system, automatically, you will receive your official receipt that your May invoice has been settled for the amount of seven you sent $79.95. Right? Yeah. Yeah. Yeah. Okay.","start_word":241,"end_word":330,"sentiment":"neutral","sentiment_score":0.12453965097665788},{"text":"Alright. That's perfect.","start_word":331,"end_word":333,"sentiment":"positive","sentiment_score":0.6971744894981384},{"text":"And then going back to your connection, you said you're watching TV and then it's Yeah. Like, wet I'm trying down? to, like, I'm trying to, like, use YouTube to play, like, something. It's it's not working. It says Internet connection. But then just then, I tried Netflix and Mhmm. let me see if it's working. Yeah. Netflix is working. So I don't think the issue is the Internet then. I think Oh, that's it might right. be. Because if you're able to use Netflix, it means to say you do have the connection. Yeah. Okay. Yeah. I'll try probably deleting the app and try again. Mm-mm. Yeah. And then But but if you still have any issue, just let us know. Okay? But, yeah, I'm I assume if you do have the connection or if you're able to use other app, besides we the YouTube one, maybe it's all about the YouTube app or Yes. settings, Okay. something like that. The the other thing is, like, besides the YouTube thing, like, I'm still, like, having the same issue where if I go in my bedroom, the Wi Mhmm. Fi doesn't work for my phone. Like, I realized the Internet is only stable for, like, laptop and TV. Mhmm. On mobile Mhmm. phones, it says connected, but it doesn't actually work. So I want to know if there's any reason to why because those are the only two device. I have a laptop and a TV. That Mhmm. works fine even in the other room. But when I go into the other room with my iPhone, Mhmm.","start_word":334,"end_word":600,"sentiment":"neutral","sentiment_score":-0.058851665534665074},{"text":"it doesn't it doesn't work, like, on the phone.","start_word":601,"end_word":609,"sentiment":"negative","sentiment_score":-0.5434484481811523},{"text":"Is there a reason to Mhmm. why? Yes. Got it. We will endorse this to our tech team, and then they will do further investigation and check on their end, and then they will get back to you. But I just wanted to confirm, you're saying that the connection to your laptop and TV is working fine even though it you are Yes. inside the bedroom. Yeah. I'm gay? But Yes. if it's in Okay? your mobile, it's not working if you are in the bedroom. And That's your correct. router is Hello? in the living room? No. My router is in my daughter's room. Oh, okay. It's in the bedroom. Like, I think all Bedroom. everyone's I think everybody in this apartment, their router's It's in the in the bedroom. room. Where it's locked? Yeah. Okay. Got it. And And that the is mob where it's and locked. the laptop and TV was connected wireless, right, through Wi Fi? Yeah. Yeah. Yeah. Yeah. Okay. Got it. So I'll And just it's not it's not just my phone. If I even if a guest comes and I connect mhmm. them to the Wi Fi, it Mhmm. doesn't it doesn't work. But it'll work on, like, an iPad. So I Mhmm.","start_word":610,"end_word":819,"sentiment":"neutral","sentiment_score":-0.023623086512088776},{"text":"don't understand.","start_word":820,"end_word":821,"sentiment":"negative","sentiment_score":-0.40970689058303833},{"text":"An iPad. It's just phone.","start_word":822,"end_word":826,"sentiment":"neutral","sentiment_score":-0.29702237248420715},{"text":"Phone connection won't work.","start_word":827,"end_word":830,"sentiment":"negative","sentiment_score":-0.3689259886741638},{"text":"Phone. Yeah. Yeah. Got it. So I've already noted all the details, and then I will endorse this to our tech team. Technically, since it's almost after hours, Yeah. No. It's I fine.","start_word":831,"end_word":863,"sentiment":"neutral","sentiment_score":0.013547900132834911},{"text":"think It doesn't they have will, to be today.","start_word":864,"end_word":872,"sentiment":"negative","sentiment_score":-0.36431023478508},{"text":"yeah, they will get back to you tomorrow because they will check first, do some investigation from the networks, Can they and then can go they ahead. contact me on Monday? Because tomorrow, I I'm not gonna Oh, be home. This I'm gonna get home probably the same time as I got home right now, so it might be a bit too late. got So maybe it. Monday? So Yes. if you're not available through phone Yes. call, they because sometimes Working. to help their investigation about My the name issue, is working. like, Oh, they like, will be I sending can you, like, the I instruction can through email, something like that. oh, no? No. No. I I can respond if it's like doing that one. If it's like on the phone. But, like, if they want me to do something on the router, Yeah. I can't because I'm Okay. that's the only That's perfect. Yeah. Yes. That's right. So thing. through email, they will send you tomorrow once they've able to check this. And then if they need to talk to you over the phone about anything to fix, your best time to be on the No. phone will be They Monday? can call me. No. They can call me. Like, they can call me on the phone tomorrow if they want as long Mhmm. as it doesn't require me being at home and doing anything Oh, with the modem. okay. That's that's Oh, that's sure. my only thing. Yeah. Because I'll Okay. be at uni, like, on campus all day. Alright. Sure. That would be noted. So, yeah, just wait for the details from our tech rep, and rest assured, this will be checked and investigated on their end. Okay? Okay. That's all.","start_word":873,"end_word":1168,"sentiment":"neutral","sentiment_score":-0.007908159866929054},{"text":"Thank Alright. you. Thank you, and have a good morning. Be safe always.","start_word":1169,"end_word":1181,"sentiment":"positive","sentiment_score":0.4890110194683075},{"text":"Alright.","start_word":1182,"end_word":1182,"sentiment":"neutral","sentiment_score":0.3294648230075836},{"text":"You too.","start_word":1183,"end_word":1184,"sentiment":"positive","sentiment_score":0.3413378596305847},{"text":"Bye. Mhmm. Bye bye.","start_word":1185,"end_word":1188,"sentiment":"neutral","sentiment_score":0.09177374839782716}],"average":{"sentiment":"neutral","sentiment_score":0.003321409766095566}}}}