{"metadata":{"transaction_key":"deprecated","request_id":"019e5fcf-e317-7341-84c0-beca0479ef1c","sha256":"ae9c6503d2c6ef221c80532f028ad3f2f307b3792e00ce954fa8f4811c35de03","created":"2026-05-25T15:45:21.279Z","duration":25.847937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":70,"output_tokens":67},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":75,"output_tokens":75},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":75,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Why not do them? Five large pepperonis.","confidence":0.9428711,"words":[{"word":"why","start":0.0,"end":0.5,"confidence":0.6123047,"punctuated_word":"Why","sentiment":"neutral","sentiment_score":-0.11823812127113342},{"word":"not","start":0.56,"end":0.71999997,"confidence":0.9863281,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10824012756347656},{"word":"do","start":0.71999997,"end":0.96,"confidence":0.9428711,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1191011294722557},{"word":"them","start":0.96,"end":1.46,"confidence":0.6074829,"punctuated_word":"them?","sentiment":"neutral","sentiment_score":-0.015381600707769394},{"word":"five","start":10.639999,"end":11.04,"confidence":0.5966797,"punctuated_word":"Five","sentiment":"neutral","sentiment_score":0.14071187376976013},{"word":"large","start":11.04,"end":11.44,"confidence":0.96972656,"punctuated_word":"large","sentiment":"neutral","sentiment_score":0.17534516751766205},{"word":"pepperonis","start":11.44,"end":11.94,"confidence":0.9869792,"punctuated_word":"pepperonis.","sentiment":"neutral","sentiment_score":0.19238793849945068}],"paragraphs":{"transcript":"\nWhy not do them? Five large pepperonis.","paragraphs":[{"sentences":[{"text":"Why not do them?","start":0.0,"end":1.46,"sentiment":"neutral","sentiment_score":-0.09024024475365877},{"text":"Five large pepperonis.","start":10.639999,"end":11.94,"sentiment":"neutral","sentiment_score":0.1694816599289576}],"sentiment":"neutral","sentiment_score":0.02106914296746254,"num_words":7,"start":0.0,"end":11.94}]}}]},{"alternatives":[{"transcript":"Thanks for calling Pete's Pizzas. What can we get you started with today? That's quite an order with five large pepperoni pizzas. Each large one is $24, so the total for those would be $120. Does that sound good, or would you like to add or adjust any?","confidence":1.0,"words":[{"word":"thanks","start":4.56,"end":4.7999997,"confidence":0.3251953,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.7786520719528198},{"word":"for","start":4.7999997,"end":4.96,"confidence":0.9980469,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7262636423110962},{"word":"calling","start":4.96,"end":5.3599997,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6881394982337952},{"word":"pete's","start":5.3599997,"end":5.68,"confidence":0.9914551,"punctuated_word":"Pete's","sentiment":"positive","sentiment_score":0.645289957523346},{"word":"pizzas","start":5.68,"end":6.18,"confidence":0.9805908,"punctuated_word":"Pizzas.","sentiment":"positive","sentiment_score":0.6459544897079468},{"word":"what","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"What","sentiment":"positive","sentiment_score":0.5953733921051025},{"word":"can","start":6.7999997,"end":6.96,"confidence":0.9980469,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.4833608567714691},{"word":"we","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.5517995953559875},{"word":"get","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.5521217584609985},{"word":"you","start":7.2799997,"end":7.44,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5639018416404724},{"word":"started","start":7.44,"end":7.7599998,"confidence":1.0,"punctuated_word":"started","sentiment":"positive","sentiment_score":0.5558660626411438},{"word":"with","start":7.7599998,"end":8.0,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.5380411744117737},{"word":"today","start":8.0,"end":8.5,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.4717860817909241},{"word":"that's","start":14.335,"end":14.655001,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.6892661452293396},{"word":"quite","start":14.655001,"end":14.895,"confidence":1.0,"punctuated_word":"quite","sentiment":"positive","sentiment_score":0.6940540671348572},{"word":"an","start":14.895,"end":15.135,"confidence":1.0,"punctuated_word":"an","sentiment":"positive","sentiment_score":0.7054938077926636},{"word":"order","start":15.135,"end":15.455,"confidence":1.0,"punctuated_word":"order","sentiment":"positive","sentiment_score":0.5872421264648438},{"word":"with","start":15.455,"end":15.695,"confidence":0.99121094,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.583773136138916},{"word":"five","start":15.695,"end":15.8550005,"confidence":1.0,"punctuated_word":"five","sentiment":"positive","sentiment_score":0.400137722492218},{"word":"large","start":15.8550005,"end":16.175,"confidence":1.0,"punctuated_word":"large","sentiment":"positive","sentiment_score":0.39004629850387573},{"word":"pepperoni","start":16.175,"end":16.675,"confidence":0.9995117,"punctuated_word":"pepperoni","sentiment":"positive","sentiment_score":0.4420153498649597},{"word":"pizzas","start":16.815,"end":17.315,"confidence":0.9967448,"punctuated_word":"pizzas.","sentiment":"neutral","sentiment_score":0.31561803817749023},{"word":"each","start":17.695,"end":17.935001,"confidence":1.0,"punctuated_word":"Each","sentiment":"neutral","sentiment_score":0.1454915702342987},{"word":"large","start":17.935001,"end":18.175,"confidence":1.0,"punctuated_word":"large","sentiment":"neutral","sentiment_score":0.15767493844032288},{"word":"one","start":18.175,"end":18.335,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.1864915043115616},{"word":"is","start":18.335,"end":18.575,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.15818078815937042},{"word":"$24","start":18.575,"end":19.535,"confidence":0.9267578,"punctuated_word":"$24,","sentiment":"neutral","sentiment_score":0.14524805545806885},{"word":"so","start":19.535,"end":19.695,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.12922070920467377},{"word":"the","start":19.695,"end":19.855,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22494564950466156},{"word":"total","start":19.855,"end":20.175,"confidence":1.0,"punctuated_word":"total","sentiment":"neutral","sentiment_score":0.22554922103881836},{"word":"for","start":20.175,"end":20.335,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2963641583919525},{"word":"those","start":20.335,"end":20.654999,"confidence":1.0,"punctuated_word":"those","sentiment":"positive","sentiment_score":0.3712686002254486},{"word":"would","start":20.654999,"end":20.815,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.2704416811466217},{"word":"be","start":20.815,"end":20.975,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2331162542104721},{"word":"$120","start":20.975,"end":22.435001,"confidence":0.9980469,"punctuated_word":"$120.","sentiment":"neutral","sentiment_score":0.2917519509792328},{"word":"does","start":22.494999,"end":22.735,"confidence":1.0,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":0.30248668789863586},{"word":"that","start":22.735,"end":22.975,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.6922245025634766},{"word":"sound","start":22.975,"end":23.215,"confidence":1.0,"punctuated_word":"sound","sentiment":"positive","sentiment_score":0.5659257173538208},{"word":"good","start":23.215,"end":23.535,"confidence":0.89331055,"punctuated_word":"good,","sentiment":"positive","sentiment_score":0.4414666295051574},{"word":"or","start":23.535,"end":23.775,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.19191431999206543},{"word":"would","start":23.775,"end":24.015,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.15542665123939514},{"word":"you","start":24.015,"end":24.175,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.27971699833869934},{"word":"like","start":24.175,"end":24.335,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.2453252077102661},{"word":"to","start":24.335,"end":24.575,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2865979075431824},{"word":"add","start":24.575,"end":24.895,"confidence":1.0,"punctuated_word":"add","sentiment":"neutral","sentiment_score":0.2067691683769226},{"word":"or","start":24.895,"end":25.135,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.09821920096874236},{"word":"adjust","start":25.135,"end":25.535,"confidence":0.99609375,"punctuated_word":"adjust","sentiment":"neutral","sentiment_score":0.11458420008420944},{"word":"any","start":25.535,"end":25.847937,"confidence":0.8239746,"punctuated_word":"any?","sentiment":"neutral","sentiment_score":0.09167873859405518}],"paragraphs":{"transcript":"\nThanks for calling Pete's Pizzas. What can we get you started with today? That's quite an order with five large pepperoni pizzas. Each large one is $24, so the total for those would be $120. Does that sound good, or would you like to add or adjust any?","paragraphs":[{"sentences":[{"text":"Thanks for calling Pete's Pizzas.","start":4.56,"end":6.18,"sentiment":"positive","sentiment_score":0.6968599319458008},{"text":"What can we get you started with today?","start":6.56,"end":8.5,"sentiment":"positive","sentiment_score":0.539031345397234},{"text":"That's quite an order with five large pepperoni pizzas.","start":14.335,"end":17.315,"sentiment":"positive","sentiment_score":0.5341829657554626},{"text":"Each large one is $24, so the total for those would be $120.","start":17.695,"end":22.435001,"sentiment":"neutral","sentiment_score":0.2181342370235003},{"text":"Does that sound good, or would you like to add or adjust any?","start":22.494999,"end":25.847937,"sentiment":"neutral","sentiment_score":0.2824873792437407}],"sentiment":"positive","sentiment_score":0.3981724609620869,"num_words":48,"start":4.56,"end":25.847937}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Why not do them?\n\nChannel 1: Thanks for calling Pete's Pizzas. What can we get you started with today?\n\nChannel 0: Five large pepperonis.\n\nChannel 1: That's quite an order with five large pepperoni pizzas. Each large one is $24, so the total for those would be $120. Does that sound good, or would you like to add or adjust any?","paragraphs":[{"sentences":[{"text":"Why not do them?","start":0.0,"end":1.46,"sentiment":"neutral","sentiment_score":-0.09024024475365877}],"sentiment":"neutral","sentiment_score":-0.09024024475365877,"channel":0,"num_words":4,"start":0.0,"end":1.46},{"sentences":[{"text":"Thanks for calling Pete's Pizzas.","start":4.56,"end":6.18,"sentiment":"positive","sentiment_score":0.6968599319458008},{"text":"What can we get you started with today?","start":6.56,"end":8.5,"sentiment":"positive","sentiment_score":0.539031345397234}],"sentiment":"positive","sentiment_score":0.5997346479159135,"channel":1,"num_words":13,"start":4.56,"end":8.5},{"sentences":[{"text":"Five large pepperonis.","start":10.639999,"end":11.94,"sentiment":"neutral","sentiment_score":0.1694816599289576}],"sentiment":"neutral","sentiment_score":0.1694816599289576,"channel":0,"num_words":3,"start":10.639999,"end":11.94},{"sentences":[{"text":"That's quite an order with five large pepperoni pizzas.","start":14.335,"end":17.315,"sentiment":"positive","sentiment_score":0.5341829657554626},{"text":"Each large one is $24, so the total for those would be $120.","start":17.695,"end":22.435001,"sentiment":"neutral","sentiment_score":0.2181342370235003},{"text":"Does that sound good, or would you like to add or adjust any?","start":22.494999,"end":25.847937,"sentiment":"neutral","sentiment_score":0.2824873792437407}],"sentiment":"neutral","sentiment_score":0.32330650580780845,"channel":1,"num_words":35,"start":14.335,"end":25.847937}]},"summary":{"result":"success","short":"The customer called Pete's Pizzas and spoke with an agent. The agent took over and informed the customer of the order for five large pepperoni pizzas, each with a cost of $24. The total cost for the pizzas would be $120. The agent then offered the customer the option to add or adjust anything they wanted to."},"intents":{"segments":[{"text":"That's quite an order with five large pepperoni pizzas. Each large one is $24, so the total for those would be $120. Does that sound good, or would you like to add or adjust any?","start_word":20,"end_word":54,"intents":[{"intent":"Order large pepperoni pizzas","confidence_score":0.0023834852}]}]},"sentiments":{"segments":[{"text":"Why not do them?","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":-0.07526852190494537},{"text":"Thanks for calling Pete's Pizzas. What can we get you started with today?","start_word":4,"end_word":16,"sentiment":"positive","sentiment_score":0.6028236150741577},{"text":"Five large pepperonis.","start_word":17,"end_word":19,"sentiment":"neutral","sentiment_score":0.1809348165988922},{"text":"That's quite an order with five large pepperoni pizzas.","start_word":20,"end_word":28,"sentiment":"positive","sentiment_score":0.5134297609329224},{"text":"Each large one is $24, so the total for those would be $120. Does that sound good, or would you like to add or adjust any?","start_word":29,"end_word":54,"sentiment":"neutral","sentiment_score":0.25367918610572815}],"average":{"sentiment":"positive","sentiment_score":0.361674550374349}}}}