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It's Tommy here from Mike View Financial. Mate, I've just done a like, an AML request for my adviser login and realized that I haven't actually properly set up my login and need to do a bit of a password reset if you can help. Yes. It's t v and then oak, o a k, and then v I e.\n\nT v o k v. Yes. Tommy Slavukovich. Yep. Tommy@OakviewFinancial.com.au.\n\nLegendary. Thank you so much for that. No. That's perfect. You have a fantastic Friday.\n\nThank you. 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Please be advised. Your call may be recorded for training and compliance purposes. Please inform the operator if you do not wish to have your call recorded. We would like to remind you that any login details you provide during this call are confidential and should not be shared with anyone else. Keeping your login details private helps ensure the security of your account. If you require assistance logging in to your account, help setting up multifactor authentication, or would like information about adding multiple usernames to view the same account with separate login credentials. Press 6. Please select from one of the following options. If you are an adviser, press 1. If your call is in relation to an existing wealthy Thank you for your patience. If you'd prefer not to wait on hold, you can press 2 at any time to request a callback, and one of our team members will return your call as soon as possible. Alternatively, you can stay on the line to remain in the queue. We appreciate your understanding. Good morning, and welcome to Nedworth Investments. You're speaking with Con. How may I help you today? Yep. Yep. I could definitely assist you with that. Do you have your username there with you so I could bring up the account? Yep. Yep. Yeah. Bear with me. I'm just gonna bring that up. K. If I could just schedule to confirm your full name as well, please. And, Tommy, can I just get you to confirm your email address? Alright. So wait. I'm just gonna put that email together, and she'll receive it in the next couple of minutes. No worries, mate. Was there anything else I could assist you with this morning? Or do you mind? You too. 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you for calling Netwealth. Please be advised. Your call may be recorded for training and compliance purposes. Please inform the operator if you do not wish to have your call recorded. We would like to remind you that any login details you provide during this call are confidential and should not be shared with anyone else.\n\nKeeping your login details private helps ensure the security of your account. If you require assistance logging in to your account, help setting up multifactor authentication, or would like information about adding multiple usernames to view the same account with separate login credentials. Press 6. Please select from one of the following options. If you are an adviser, press 1.\n\nIf your call is in relation to an existing wealthy Thank you for your patience. If you'd prefer not to wait on hold, you can press 2 at any time to request a callback, and one of our team members will return your call as soon as possible. Alternatively, you can stay on the line to remain in the queue. We appreciate your understanding. Good morning, and welcome to Nedworth Investments.\n\nYou're speaking with Con. How may I help you today? Yep. Yep. I could definitely assist you with that.\n\nDo you have your username there with you so I could bring up the account? Yep. Yep. Yeah. Bear with me.\n\nI'm just gonna bring that up. K. If I could just schedule to confirm your full name as well, please. And, Tommy, can I just get you to confirm your email address? Alright.\n\nSo wait. I'm just gonna put that email together, and she'll receive it in the next couple of minutes. No worries, mate. Was there anything else I could assist you with this morning? Or do you mind?\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Netwealth.","start":1.04,"end":2.5,"sentiment":"positive","sentiment_score":0.3988943338394165},{"text":"Please be advised.","start":3.04,"end":4.02,"sentiment":"neutral","sentiment_score":0.051661744713783264},{"text":"Your call may be recorded for training and compliance purposes.","start":4.56,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.11572332568466663},{"text":"Please inform the operator if you do not wish to have your call recorded.","start":8.48,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.25322639516421724},{"text":"We would like to remind you that any login details you provide during this call are confidential and should not be shared with anyone else.","start":12.985,"end":20.765,"sentiment":"neutral","sentiment_score":-0.2867503798007965}],"sentiment":"neutral","sentiment_score":-0.17055623475135417,"num_words":57,"start":1.04,"end":20.765},{"sentences":[{"text":"Keeping your login 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Please be advised. Your call may be recorded for training and compliance purposes. Please inform the operator if you do not wish to have your call recorded. We would like to remind you that any login details you provide during this call are confidential and should not be shared with anyone else.\n\nKeeping your login details private helps ensure the security of your account. If you require assistance logging in to your account, help setting up multifactor authentication, or would like information about adding multiple usernames to view the same account with separate login credentials. Press 6. Please select from one of the following options. If you are an adviser, press 1.\n\nIf your call is in relation to an existing wealthy Thank you for your patience. If you'd prefer not to wait on hold, you can press 2 at any time to request a callback, and one of our team members will return your call as soon as possible. Alternatively, you can stay on the line to remain in the queue. We appreciate your understanding. Good morning, and welcome to Nedworth Investments.\n\nYou're speaking with Con. How may I help you today?\n\nChannel 0: Good morning, sir. It's Tommy here from Mike View Financial. Mate, I've just done a like, an AML request for my adviser login and realized\n\nChannel 1: Yep.\n\nChannel 0: that I haven't actually properly set up my login and need to do a bit of a password reset if you can help.\n\nChannel 1: Yep. I could definitely assist you with that. Do you have your username there with you so I could bring up the account?\n\nChannel 0: Yes. It's t v and then\n\nChannel 1: Yep.\n\nChannel 0: oak,\n\nChannel 1: Yep.\n\nChannel 0: o a k, and then v I e. T v o k v.\n\nChannel 1: Yeah. Bear with me. I'm just gonna bring that up. K. If I could just schedule to confirm your full name as well, please.\n\nChannel 0: Yes. Tommy Slavukovich.\n\nChannel 1: And, Tommy, can I just get you to confirm your email address?\n\nChannel 0: Yep. Tommy@OakviewFinancial.com.au.\n\nChannel 1: Alright. So wait. I'm just gonna put that email together, and she'll receive it in the next couple of\n\nChannel 0: Legendary. Thank you so much for that.\n\nChannel 1: minutes. No worries, mate. Was there anything else I could assist you with this morning?\n\nChannel 0: No. That's perfect. You have a fantastic Friday.\n\nChannel 1: Or do you mind? You too. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Netwealth.","start":1.04,"end":2.5,"sentiment":"positive","sentiment_score":0.3988943338394165},{"text":"Please be advised.","start":3.04,"end":4.02,"sentiment":"neutral","sentiment_score":0.051661744713783264},{"text":"Your call may be recorded for training and compliance purposes.","start":4.56,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.11572332568466663},{"text":"Please inform the operator if you do not wish to have your call recorded.","start":8.48,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.25322639516421724},{"text":"We would like to remind you that any login details you provide during this call are confidential and should not be shared with anyone 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appreciate your understanding.","start":67.69,"end":69.705,"sentiment":"positive","sentiment_score":0.37029191851615906},{"text":"Good morning, and welcome to Nedworth Investments.","start":89.14,"end":91.4,"sentiment":"positive","sentiment_score":0.4846170800072806}],"sentiment":"neutral","sentiment_score":0.08085939694773144,"channel":1,"num_words":71,"start":48.274998,"end":91.4},{"sentences":[{"text":"You're speaking with Con.","start":91.700005,"end":92.82,"sentiment":"positive","sentiment_score":0.3713798001408577},{"text":"How may I help you today?","start":92.82,"end":93.885,"sentiment":"positive","sentiment_score":0.46770962079366046}],"sentiment":"positive","sentiment_score":0.42917769253253935,"channel":1,"num_words":10,"start":91.700005,"end":93.885},{"sentences":[{"text":"Good morning, sir.","start":94.755005,"end":95.715004,"sentiment":"neutral","sentiment_score":0.2982179174820582},{"text":"It's Tommy here from Mike View 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help.","start":104.29,"end":110.31,"sentiment":"neutral","sentiment_score":-0.12369473861611407}],"sentiment":"neutral","sentiment_score":-0.12369473861611407,"channel":0,"num_words":23,"start":104.29,"end":110.31},{"sentences":[{"text":"Yep.","start":111.42,"end":111.74,"sentiment":"neutral","sentiment_score":0.3147338032722473},{"text":"I could definitely assist you with that.","start":111.74,"end":113.1,"sentiment":"positive","sentiment_score":0.5563651749065944},{"text":"Do you have your username there with you so I could bring up the account?","start":113.1,"end":115.76,"sentiment":"neutral","sentiment_score":0.1553885320822398}],"sentiment":"neutral","sentiment_score":0.2843529569066089,"channel":1,"num_words":23,"start":111.42,"end":115.76},{"sentences":[{"text":"Yes.","start":116.115,"end":116.355,"sentiment":"neutral","sentiment_score":0.07469182461500168},{"text":"It's t v and 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e.","start":119.635,"end":123.975,"sentiment":"neutral","sentiment_score":0.028205344919115305},{"text":"T v o k v.","start":124.435,"end":125.895,"sentiment":"neutral","sentiment_score":0.01475809495896101}],"sentiment":"neutral","sentiment_score":0.023033325703671344,"channel":0,"num_words":13,"start":119.635,"end":125.895},{"sentences":[{"text":"Yeah.","start":131.11499,"end":131.61499,"sentiment":"neutral","sentiment_score":0.06931179761886597},{"text":"Bear with me.","start":131.995,"end":132.635,"sentiment":"neutral","sentiment_score":0.06449502209822337},{"text":"I'm just gonna bring that up.","start":132.635,"end":134.095,"sentiment":"neutral","sentiment_score":0.08865067114432652},{"text":"K.","start":157.955,"end":158.195,"sentiment":"neutral","sentiment_score":0.06099558994174003},{"text":"If I could just schedule to confirm your full name as well, please.","start":158.195,"end":160.98,"sentiment":"neutral","sentiment_score":0.08396238203232105}],"sentiment":"neutral","sentiment_score":0.08113364363089204,"channel":1,"num_words":24,"start":131.11499,"end":160.98},{"sentences":[{"text":"Yes.","start":161.5,"end":161.82,"sentiment":"neutral","sentiment_score":0.0685509443283081},{"text":"Tommy Slavukovich.","start":161.82,"end":162.64,"sentiment":"neutral","sentiment_score":0.0525170061737299}],"sentiment":"neutral","sentiment_score":0.057861652225255966,"channel":0,"num_words":3,"start":161.5,"end":162.64},{"sentences":[{"text":"And, Tommy, can I just get you to confirm your email 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too.","start":189.605,"end":190.085,"sentiment":"positive","sentiment_score":0.4461103826761246},{"text":"Bye.","start":190.085,"end":190.49687,"sentiment":"positive","sentiment_score":0.3777328431606293}],"sentiment":"positive","sentiment_score":0.5329596485410418,"channel":1,"num_words":7,"start":188.885,"end":190.49687},{"sentences":[{"text":"Thank you.","start":190.88693,"end":191.36694,"sentiment":"positive","sentiment_score":0.7697467803955078},{"text":"Bye.","start":191.36694,"end":191.86694,"sentiment":"neutral","sentiment_score":-0.08863887935876846}],"sentiment":"positive","sentiment_score":0.48361822714408237,"channel":0,"num_words":3,"start":190.88693,"end":191.86694}]},"summary":{"result":"success","short":"A customer calls Net logistic and is reminded that the call may be recorded. The representative provides instructions for accessing an account and setting up multifactor authentication. The customer is then transferred to an adviser and is asked for their login details. The adviser confirms their information and the call ends with pleasantries."},"intents":{"segments":[{"text":"Please inform the operator if you do not wish to have your call recorded.","start_word":18,"end_word":31,"intents":[{"intent":"Inform operator about call","confidence_score":0.00014657613}]},{"text":"that I haven't actually properly set up my login and need to do a bit of a password reset if you can help. Yep.","start_word":224,"end_word":247,"intents":[{"intent":"Set up login","confidence_score":0.38911787},{"intent":"Set up password reset","confidence_score":0.0015469271}]},{"text":"Do you have your username there with you so I could bring up the account? Yes.","start_word":255,"end_word":270,"intents":[{"intent":"Confirm account","confidence_score":0.11333894}]},{"text":"If I could just schedule to confirm your full name as well, please. Yes.","start_word":303,"end_word":316,"intents":[{"intent":"Schedule call","confidence_score":0.020634087}]},{"text":"And, Tommy, can I just get you to confirm your email address? Yep.","start_word":319,"end_word":331,"intents":[{"intent":"Confirm email address","confidence_score":0.35536015}]},{"text":"Was there anything else I could assist you with this morning? No. That's perfect.","start_word":363,"end_word":376,"intents":[{"intent":"End conversation","confidence_score":0.011484991}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Netwealth.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.418840616941452},{"text":"Please be advised. Your call may be recorded for training and compliance purposes. Please inform the operator if you do not wish to have your call recorded. We would like to remind you that any login details you provide during this call are confidential and should not be shared with anyone else. Keeping your login details private helps ensure the security of your account. If you require assistance logging in to your account, help setting up multifactor authentication, or would like information about adding multiple usernames to view the same account with separate login credentials. Press 6. Please select from one of the following options. If you are an adviser, press 1. If your call is in relation to an existing wealthy Thank you for your patience. If you'd prefer not to wait on hold, you can press 2 at any time to request a callback, and one of our team members will return your call as soon as possible. Alternatively, you can stay on the line to remain in the queue.","start_word":5,"end_word":176,"sentiment":"neutral","sentiment_score":-0.04434145241975784},{"text":"We appreciate your understanding. Good morning, and welcome to Nedworth Investments. You're speaking with Con. How may I help you today?","start_word":177,"end_word":197,"sentiment":"positive","sentiment_score":0.4303804636001587},{"text":"Good morning, sir. It's Tommy here from Mike View Financial. Mate, I've just done a like, an AML request for my adviser login and realized Yep. that I haven't actually properly set up my login and need to do a bit of a password reset if you can help. Yep.","start_word":198,"end_word":247,"sentiment":"neutral","sentiment_score":-0.005342987179756164},{"text":"I could definitely assist you with that.","start_word":248,"end_word":254,"sentiment":"positive","sentiment_score":0.5640144944190979},{"text":"Do you have your username there with you so I could bring up the account? Yes. It's t v and then Yep. oak, Yep. o a k, and then v I e. T v o k v. Yeah. Bear with me. I'm just gonna bring that up. K. If I could just schedule to confirm your full name as well, please. Yes. Tommy Slavukovich. And, Tommy, can I just get you to confirm your email address? Yep. Tommy@OakviewFinancial.com.au. Alright. So wait. I'm just gonna put that email together, and she'll receive it in the next couple of Legendary.","start_word":255,"end_word":352,"sentiment":"neutral","sentiment_score":0.0986904799938202},{"text":"Thank you so much for that. minutes.","start_word":353,"end_word":359,"sentiment":"positive","sentiment_score":0.6703457832336426},{"text":"No worries, mate. Was there anything else I could assist you with this morning? No.","start_word":360,"end_word":374,"sentiment":"neutral","sentiment_score":0.25565701723098755},{"text":"That's perfect. You have a fantastic Friday. Or do you mind? You too. Bye. Thank you. Bye.","start_word":375,"end_word":391,"sentiment":"positive","sentiment_score":0.5919082059579737}],"average":{"sentiment":"neutral","sentiment_score":0.10481811663426392}}}}