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Yes. Oh, yeah. Hi. Hey. I just I just got passed by Melissa. So she was just checking if the NBN plan has already been upgraded onto my wife's account. Hello? Yeah. Just want to check if NBN has already upgraded onto my place. Not yet. Did you did you already send an email to Naina? Yeah. So it has been already upgraded. Oh, that's right. It's $89.95 dollars on. Yeah? Yeah. Yeah. Yeah. Alright. Okay. No worries. Yeah. Thank you. Yeah. Yeah. But it has been done already. Okay. Do I need yeah. Do I need to, like, reset the modem or anything like this, or it will just work straight away? Okay. Okay. All good. Yeah. Alright. No worries. Yeah. Okay. Alright. Just turn on and off. Yeah? Okay. Okay. Done. Thank you. Like, if it's not done? Like, if I'm not getting my screen? I'll just check here. Okay. Okay. Oh, good. Yeah. But it has been done onto your side, just to confirm again. Alright. Okay. Thank you. Thank you. Yeah. Yeah. See you. Bye. Yeah. Bye. See you. 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Good afternoon. This is Germaine from Airtel tech support.\n\nChannel 1: Yes. Oh, yeah. Hi. Hey. I just I just got passed by Melissa.\n\nSo she was just checking if the NBN plan has already been upgraded onto my wife's account. Hello?\n\nChannel 0: Mhmm. Yes. Hello. Can you hear\n\nChannel 1: Yeah. Just want to check if NBN has already upgraded onto my place.\n\nChannel 0: me? Mhmm. Yeah. Have you received the email confirmation that I sent you yesterday?\n\nChannel 1: Not yet. Did you did you already send an email\n\nChannel 0: Afternoon.\n\nChannel 1: to Naina?\n\nChannel 0: Yeah. I I sent it yesterday.\n\nChannel 1: Yeah. So it has been already upgraded.\n\nChannel 0: Yeah. So the service has been upgraded to 100 over 20 MBPS Fiber.\n\nChannel 1: Oh, that's right. It's $89.95 dollars on. Yeah?\n\nChannel 0: Let me just confirm the price.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Yeah. It's $89.95 per month.\n\nChannel 1: Alright. Okay. No worries.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Thank\n\nChannel 0: But\n\nChannel 1: you.\n\nChannel 0: the you'll be receiving your first invoice on next month, first\n\nChannel 1: Yeah.\n\nChannel 0: week of next month. Yeah.\n\nChannel 1: Yeah. But it has been done already.\n\nChannel 0: Yeah. It's\n\nChannel 1: Okay.\n\nChannel 0: it's\n\nChannel 1: Do I\n\nChannel 0: been\n\nChannel 1: need\n\nChannel 0: upgraded since yesterday.\n\nChannel 1: yeah. Do I need to, like, reset the modem or anything like this, or it will just work straight away?\n\nChannel 0: I suggest if you can reboot the router, like, turn off turn on for twenty seconds.\n\nChannel 1: Okay. Okay. All good. Yeah. Alright.\n\nChannel 0: Yeah. No.\n\nChannel 1: No worries.\n\nChannel 0: Please do\n\nChannel 1: Yeah.\n\nChannel 0: do not press the reset button as it might delete the credentials. You just need to turn off, turn on.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Alright. Just turn on and off. Yeah? Okay. Okay.\n\nDone.\n\nChannel 0: Yeah. And\n\nChannel 1: Thank you.\n\nChannel 0: if and if you're on a speed test and you're not getting the right speed, the upgraded speed, kindly get back to us so we can check, investigate if ever.\n\nChannel 1: Like, if it's not done? Like, if\n\nChannel 0: Yeah.\n\nChannel 1: I'm not getting my screen? I'll just check here.\n\nChannel 0: Yeah. Please do check the speed if you're getting the upgraded speed. If not, kindly get back to us so we can check.\n\nChannel 1: Okay. Okay. Oh, good. Yeah. But\n\nChannel 0: Yep.\n\nChannel 1: it has been\n\nChannel 0: That's\n\nChannel 1: done\n\nChannel 0: that's\n\nChannel 1: onto\n\nChannel 0: it.\n\nChannel 1: your side, just to confirm\n\nChannel 0: Yeah.\n\nChannel 1: again. Alright.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Thank\n\nChannel 0: That's\n\nChannel 1: you. Thank\n\nChannel 0: correct.\n\nChannel 1: you. Yeah. Yeah. See you. Bye.\n\nChannel 0: Okay. Bye. Have a\n\nChannel 1: Yeah.\n\nChannel 0: great day.\n\nChannel 1: Bye. See you. Bye.","paragraphs":[{"sentences":[{"text":"Vacation.","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.07044271379709244}],"sentiment":"neutral","sentiment_score":0.07044271379709244,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hello.","start":0.96,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.24368488788604736},{"text":"Good afternoon.","start":1.4399999,"end":2.1799998,"sentiment":"positive","sentiment_score":0.526852086186409},{"text":"This is Germaine from Airtel tech support.","start":2.24,"end":4.66,"sentiment":"positive","sentiment_score":0.36051771896226065}],"sentiment":"positive","sentiment_score":0.382101309299469,"channel":0,"num_words":10,"start":0.96,"end":4.66},{"sentences":[{"text":"Yes.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.21972104907035828},{"text":"Oh, 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The representative confirms that the service has been upgraded to 100 MBPS Fiber and provides a price quote. The customer is advised to reboot their router to see if the upgraded speed is working and to check their speed if they are not getting the right speed."},"intents":{"segments":[{"text":"I just I just got passed by Melissa. So she was just checking if the NBN plan has already been upgraded onto my wife's account. Hello?","start_word":16,"end_word":41,"intents":[{"intent":"Check nbn plan status","confidence_score":0.19229844}]},{"text":"So the service has been upgraded to 100 over 20 MBPS Fiber. 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I just I just got passed by Melissa. So she was just checking if the NBN plan has already been upgraded onto my wife's account. Hello? Mhmm. Yes. Hello. Can you hear Yeah. Just want to check if NBN has already upgraded onto my place. me? Mhmm. Yeah. Have you received the email confirmation that I sent you yesterday? Not yet. Did you did you already send an email Afternoon. to Naina? Yeah. I I sent it yesterday. Yeah. So it has been already upgraded. Yeah. So the service has been upgraded to 100 over 20 MBPS Fiber. Oh, that's right. It's $89.95 dollars on. Yeah? Let me just confirm the price. Yeah. Yeah. Yeah. Yeah. It's $89.95 per month. Alright. Okay. No worries. Mhmm. Yeah. Thank But you. the you'll be receiving your first invoice on next month, first Yeah. week of next month. Yeah. Yeah. But it has been done already. Yeah. It's Okay. it's Do I been need upgraded since yesterday. yeah. Do I need to, like, reset the modem or anything like this, or it will just work straight away? 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