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Good afternoon. This is your twelve accounts. How may I help you today?\n\nChannel 1: Hi, doll. Can I speak to Mary? I had a missed call from her this morning.\n\nChannel 0: Oh, sure. I would love to check that for you here. I'm speaking to miss Susan Barish?\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: Okay. Nice to have you on the line. Let me just go ahead and connect the call to Mary. Okay? And if the line was disconnected,\n\nChannel 1: Mhmm.\n\nChannel 0: she will call you back right away. One moment.\n\nChannel 1: Okay. Not a problem.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.31220272183418274},{"text":"Good afternoon.","start":0.39999998,"end":1.1999999,"sentiment":"positive","sentiment_score":0.4708064794540405},{"text":"This is your twelve accounts.","start":1.1999999,"end":2.56,"sentiment":"positive","sentiment_score":0.3386561036109924},{"text":"How may I help you today?","start":2.56,"end":3.86,"sentiment":"positive","sentiment_score":0.37101811170578003}],"sentiment":"positive","sentiment_score":0.36951463350227903,"channel":0,"num_words":14,"start":0.24,"end":3.86},{"sentences":[{"text":"Hi, doll.","start":4.56,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.10019692778587341},{"text":"Can I speak to Mary?","start":5.44,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.042101944983005526},{"text":"I had a missed call from her this morning.","start":6.8799996,"end":8.9,"sentiment":"neutral","sentiment_score":-0.12548761649264228}],"sentiment":"neutral","sentiment_score":-0.04490531049668789,"channel":1,"num_words":16,"start":4.56,"end":8.9},{"sentences":[{"text":"Oh, sure.","start":10.0,"end":10.96,"sentiment":"neutral","sentiment_score":0.21748953312635422},{"text":"I would love to check that for you here.","start":10.96,"end":13.775,"sentiment":"positive","sentiment_score":0.4130964113606347},{"text":"I'm speaking to miss Susan Barish?","start":13.775,"end":16.035,"sentiment":"neutral","sentiment_score":0.08507658417026202}],"sentiment":"neutral","sentiment_score":0.2743121337364702,"channel":0,"num_words":17,"start":10.0,"end":16.035},{"sentences":[{"text":"Yeah.","start":16.655,"end":16.895,"sentiment":"neutral","sentiment_score":0.1158195734024048},{"text":"That's correct.","start":16.895,"end":17.715,"sentiment":"neutral","sentiment_score":0.20959623157978058}],"sentiment":"neutral","sentiment_score":0.1783373455206553,"channel":1,"num_words":3,"start":16.655,"end":17.715},{"sentences":[{"text":"Okay.","start":18.335,"end":18.654999,"sentiment":"positive","sentiment_score":0.5118403434753418},{"text":"Nice to have you on the line.","start":18.654999,"end":20.435,"sentiment":"positive","sentiment_score":0.7605410899434771},{"text":"Let me just go ahead and connect the call to Mary.","start":20.575,"end":24.814999,"sentiment":"positive","sentiment_score":0.34402202476154675},{"text":"Okay?","start":24.814999,"end":25.215,"sentiment":"neutral","sentiment_score":0.20608612895011905},{"text":"And if the line was disconnected,","start":25.215,"end":26.835,"sentiment":"neutral","sentiment_score":0.0019080579901734989}],"sentiment":"positive","sentiment_score":0.3783617200903021,"channel":0,"num_words":26,"start":18.335,"end":26.835},{"sentences":[{"text":"Mhmm.","start":27.855,"end":28.355,"sentiment":"neutral","sentiment_score":0.057286400347948074}],"sentiment":"neutral","sentiment_score":0.057286400347948074,"channel":1,"num_words":1,"start":27.855,"end":28.355},{"sentences":[{"text":"she will call you back right away.","start":28.199999,"end":30.3,"sentiment":"neutral","sentiment_score":0.16905865498951503},{"text":"One moment.","start":30.359999,"end":31.099998,"sentiment":"neutral","sentiment_score":0.1163671687245369}],"sentiment":"neutral","sentiment_score":0.15734943581951988,"channel":0,"num_words":9,"start":28.199999,"end":31.099998},{"sentences":[{"text":"Okay.","start":30.74,"end":31.24,"sentiment":"neutral","sentiment_score":0.16811403632164},{"text":"Not a problem.","start":31.46,"end":32.18,"sentiment":"positive","sentiment_score":0.40881521503130597}],"sentiment":"positive","sentiment_score":0.34863992035388947,"channel":1,"num_words":4,"start":30.74,"end":32.18},{"sentences":[{"text":"Thank","start":31.88,"end":32.2,"sentiment":"positive","sentiment_score":0.6450309753417969}],"sentiment":"positive","sentiment_score":0.6450309753417969,"channel":0,"num_words":1,"start":31.88,"end":32.2},{"sentences":[{"text":"Thank","start":32.18,"end":32.42,"sentiment":"positive","sentiment_score":0.6656620502471924}],"sentiment":"positive","sentiment_score":0.6656620502471924,"channel":1,"num_words":1,"start":32.18,"end":32.42},{"sentences":[{"text":"you.","start":32.2,"end":32.7,"sentiment":"positive","sentiment_score":0.670977771282196}],"sentiment":"positive","sentiment_score":0.670977771282196,"channel":0,"num_words":1,"start":32.2,"end":32.7},{"sentences":[{"text":"you.","start":32.42,"end":32.92,"sentiment":"neutral","sentiment_score":0.25136739015579224}],"sentiment":"neutral","sentiment_score":0.25136739015579224,"channel":1,"num_words":1,"start":32.42,"end":32.92}]},"summary":{"result":"success","short":"The customer calls and asks to speak to Mary, but realizes they have the wrong number. The agent connects the call to Mary and offers to call back if the line is disconnected. Mary promises to call the customer back soon."},"intents":{"segments":[{"text":"Let me just go ahead and connect the call to Mary. Okay?","start_word":58,"end_word":69,"intents":[{"intent":"Connect call to mary","confidence_score":0.3632449}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.31220272183418274},{"text":"Good afternoon. This is your twelve accounts. How may I help you today?","start_word":1,"end_word":13,"sentiment":"positive","sentiment_score":0.3708097040653229},{"text":"Hi, doll. Can I speak to Mary? I had a missed call from her this morning. Oh, sure.","start_word":14,"end_word":31,"sentiment":"neutral","sentiment_score":0.006730127148330212},{"text":"I would love to check that for you here.","start_word":32,"end_word":40,"sentiment":"positive","sentiment_score":0.4156737327575683},{"text":"I'm speaking to miss Susan Barish? Yeah. That's correct.","start_word":41,"end_word":49,"sentiment":"neutral","sentiment_score":0.12304633110761642},{"text":"Okay. Nice to have you on the line. Let me just go ahead and connect the call to Mary.","start_word":50,"end_word":68,"sentiment":"positive","sentiment_score":0.5128452181816101},{"text":"Okay? And if the line was disconnected, Mhmm. she will call you back right away. One moment. Okay.","start_word":69,"end_word":86,"sentiment":"neutral","sentiment_score":0.10049157589673996},{"text":"Not a problem. Thank Thank you. you.","start_word":87,"end_word":93,"sentiment":"positive","sentiment_score":0.4954467713832855}],"average":{"sentiment":"neutral","sentiment_score":0.24938401442307692}}}}