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Yes. Yes. Yep. Mhmm.\n\nMhmm. Yep. Mhmm. Okay. Yep.\n\nYes. Yep. Because I'm pretty sure from memory, like yes. People should have put that in because for a bit of memory, I knew that he had lost that we would so, obviously, with the weight loss, they'll put 50% off on the loading if it's been within the twelve month period, which he understands. So it's just whether that for some reason, my my keeper just cut me out, so I can't get into the soft file right now.\n\nBut when we know the loading, we can then mirror it up, and he knows as well that it's going to be loading. It's just whether it matches what we thought or whether it's significantly higher. It seems like it would be okay. Mhmm. Yeah.\n\nYeah. Like, it's still cheap, though, which is weird. Yep. Yeah. Yeah.\n\nSo it's probably gonna take a while, which is fine. Yep. Okay. Yep. Okay.\n\nYep. Yep. Yep. Yep. Yep.\n\nYep. Yep. Yes. Sounds good. And I I'll make a little note.\n\nLike, it's kind of at the end, client's happy. So it's it probably won't be sorted by next week, which is fine, and I will just kind of give Jenna a bit of a handover where he's at. Because it should be at the end, and if it's significant loading, then it's just potentially a new SOA just for that. So it's not too bad because he really wants it. Mhmm.\n\nYeah. Yeah. Yeah. He's usually pretty chill. Yep.\n\nYeah. Beautiful. Let me know how you're going if you need anything else. No worries. I'll speak soon.\n\nAlright. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.008382637985050678},{"text":"Yes.","start":9.28,"end":9.78,"sentiment":"neutral","sentiment_score":0.0625135526061058},{"text":"Yes.","start":15.455,"end":15.955,"sentiment":"neutral","sentiment_score":0.10907250642776488},{"text":"Yep.","start":28.050001,"end":28.550001,"sentiment":"neutral","sentiment_score":-0.0035835779272019863},{"text":"Mhmm.","start":33.89,"end":34.39,"sentiment":"neutral","sentiment_score":-0.04175446182489395}],"sentiment":"neutral","sentiment_score":0.026926131453365088,"num_words":5,"start":1.8399999,"end":34.39},{"sentences":[{"text":"Mhmm.","start":42.015,"end":42.515,"sentiment":"neutral","sentiment_score":-0.042582932859659195},{"text":"Yep.","start":49.627502,"end":50.127502,"sentiment":"neutral","sentiment_score":-0.05545646697282791},{"text":"Mhmm.","start":69.945,"end":70.445,"sentiment":"neutral","sentiment_score":-0.31038469076156616},{"text":"Okay.","start":78.024994,"end":78.524994,"sentiment":"neutral","sentiment_score":-0.10138246417045592},{"text":"Yep.","start":93.69,"end":94.19,"sentiment":"neutral","sentiment_score":-0.2615337371826172}],"sentiment":"neutral","sentiment_score":-0.15426805838942528,"num_words":5,"start":42.015,"end":94.19},{"sentences":[{"text":"Yes.","start":95.69,"end":96.19,"sentiment":"neutral","sentiment_score":0.03863126412034035},{"text":"Yep.","start":97.21,"end":97.71,"sentiment":"neutral","sentiment_score":-0.008681271225214005},{"text":"Because 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Hey. I'm sorry. I wasn't sure if you I looked at your calendar. You got nothing on. Are you okay just for a quick chat? Yeah. Yeah. Perfect. I just got a call from Katie from OnePath about Adam Hayes. Now, obviously, obviously, we're looking at that loading, that 125% loading, and she's just called in because they were finalizing it. Now on his pre assessment, I looked at the note on the opportunity, and and Morgan's note was quite small. And I know when I did the application, I had a look at I I talked to the pre assessment. And where it's on the area where it says weight loss, have you lost any weight in the last twelve months? It's it's ticked it's ticked no. There's a no there. And I've seen that, and I've just scrolled on, except that's supposed to be yes because he's actually lost 20 kilograms in the last twelve months. So when I did the application, I said no to that. So that's that's on me. Unfortunately, whoever did the pre assessment didn't pick yes for that, but wrote something underneath it. So that's been missed. Regardless, we are looking they're gonna need an express exam and an MBA 20 just because of that 20 kilogram weight loss, and it it's potentially looking like maybe an even more higher like, a higher percentage loading. So I'm just gonna go back to Katie. I just when we're on the phone we're on the phone with her. I kinda just I it's it's really hard when you put on the spot. So I said I'd give her a call later. I'll just have a look into it. Now it's Yeah. Yeah. No. That's okay. That's okay. That's okay. Yeah. It's I don't if if they, yeah, if they put an extra 50 on, like, it's gonna get to a 175% loading. Because the 100 and 20 5 yeah. The 125 right now they've put on, that's before the weight loss that's before the weight loss loading. So I don't know what they've it's it's, yeah, I don't know, really. It's, yeah, a bit bit crazy. But even so, they found yeah. Katie found the pre assessment call, so she she she did find that. Everything's been sorted there. So maybe she didn't mention the new potential loading. She just said she she just said she needs to know about the weight loss thing. So maybe it might actually be only 7,500 now they've listened to the pre assessment recording. So I'm gonna call her back now that I've had a chat with you and had a look and just let her know, sorry, it was missing the application. Even though I did ask him, he must have just not been concentrating when I asked him the question. So I'll get back to her. I'll just let him know. Sorry. We missed it. Yes. He's lost 20 kilos. If you need an express exam and an MBA 20, please request that, and then we'll go from there. Yeah. Yep. And he, yeah, he called he called in on Tuesday, and I had a chat with him, and he was happy. He was looking looking for an update, and I just I just literally said to him, mate, look, we we know at the end. It's I promise it's not too much longer. We'll we'll get it sorted. He was happy as he was sweet. So I'll I'll call Katie back and yeah. Yeah. Yeah. He was. He was really chill. I'll call her back and sort it out, and hopefully, we can get it done by early next week, maybe. Perfect. Thanks, Theo. Appreciate it. Bye. 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Vee. Hey. I'm sorry. I wasn't sure if you I looked at your calendar. You got nothing on.\n\nAre you okay just for a quick chat? Yeah. Yeah. Perfect. I just got a call from Katie from OnePath about Adam Hayes.\n\nNow, obviously, obviously, we're looking at that loading, that 125% loading, and she's just called in because they were finalizing it. Now on his pre assessment, I looked at the note on the opportunity, and and Morgan's note was quite small. And I know when I did the application, I had a look at I I talked to the pre assessment. And where it's on the area where it says weight loss, have you lost any weight in the last twelve months? It's it's ticked it's ticked no.\n\nThere's a no there. And I've seen that, and I've just scrolled on, except that's supposed to be yes because he's actually lost 20 kilograms in the last twelve months. So when I did the application, I said no to that. So that's that's on me. Unfortunately, whoever did the pre assessment didn't pick yes for that, but wrote something underneath it.\n\nSo that's been missed. Regardless, we are looking they're gonna need an express exam and an MBA 20 just because of that 20 kilogram weight loss, and it it's potentially looking like maybe an even more higher like, a higher percentage loading. So I'm just gonna go back to Katie. I just when we're on the phone we're on the phone with her. I kinda just I it's it's really hard when you put on the spot.\n\nSo I said I'd give her a call later. I'll just have a look into it. Now it's Yeah. Yeah. No.\n\nThat's okay. That's okay. That's okay. Yeah. It's I don't if if they, yeah, if they put an extra 50 on, like, it's gonna get to a 175% loading.\n\nBecause the 100 and 20 5 yeah. The 125 right now they've put on, that's before the weight loss that's before the weight loss loading. So I don't know what they've it's it's, yeah, I don't know, really. It's, yeah, a bit bit crazy. But even so, they found yeah.\n\nKatie found the pre assessment call, so she she she did find that. Everything's been sorted there. So maybe she didn't mention the new potential loading. She just said she she just said she needs to know about the weight loss thing. So maybe it might actually be only 7,500 now they've listened to the pre assessment recording.\n\nSo I'm gonna call her back now that I've had a chat with you and had a look and just let her know, sorry, it was missing the application. Even though I did ask him, he must have just not been concentrating when I asked him the question. So I'll get back to her. I'll just let him know. Sorry.\n\nWe missed it. Yes. He's lost 20 kilos. If you need an express exam and an MBA 20, please request that, and then we'll go from there. Yeah.\n\nYep. And he, yeah, he called he called in on Tuesday, and I had a chat with him, and he was happy. He was looking looking for an update, and I just I just literally said to him, mate, look, we we know at the end. It's I promise it's not too much longer. We'll we'll get it sorted.\n\nHe was happy as he was sweet. So I'll I'll call Katie back and yeah. Yeah. Yeah. He was.\n\nHe was really chill. I'll call her back and sort it out, and hopefully, we can get it done by early next week, maybe. Perfect. Thanks, Theo. Appreciate it.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Vee.","start":2.96,"end":3.78,"sentiment":"neutral","sentiment_score":0.0317844282835722},{"text":"Hey.","start":3.84,"end":4.16,"sentiment":"neutral","sentiment_score":0.011557932011783125},{"text":"I'm sorry.","start":4.16,"end":4.7999997,"sentiment":"neutral","sentiment_score":-0.09393222257494926},{"text":"I wasn't sure if you I looked at your calendar.","start":4.7999997,"end":6.48,"sentiment":"neutral","sentiment_score":-0.15903148651123047},{"text":"You got nothing on.","start":6.48,"end":7.2799997,"sentiment":"neutral","sentiment_score":-0.2223213128745556}],"sentiment":"neutral","sentiment_score":-0.13643883016744726,"num_words":19,"start":2.96,"end":7.2799997},{"sentences":[{"text":"Are you okay just for a quick 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opportunity, and and Morgan's note was quite small.","start":23.505001,"end":32.87,"sentiment":"neutral","sentiment_score":-0.11876609958708287},{"text":"And I know when I did the application, I had a look at I I talked to the pre assessment.","start":32.87,"end":38.79,"sentiment":"neutral","sentiment_score":-0.056819069758057596},{"text":"And where it's on the area where it says weight loss, have you lost any weight in the last twelve months?","start":38.79,"end":47.335,"sentiment":"neutral","sentiment_score":-0.05283285287164506},{"text":"It's it's ticked it's ticked no.","start":47.554996,"end":50.034996,"sentiment":"neutral","sentiment_score":-0.054852558222288884}],"sentiment":"neutral","sentiment_score":-0.01875267206924036,"num_words":88,"start":15.345,"end":50.034996},{"sentences":[{"text":"There's a no there.","start":50.034996,"end":51.175,"sentiment":"neutral","sentiment_score":-0.3052925020456314},{"text":"And I've seen that, and I've just scrolled on, except that's supposed to be yes because he's actually lost 20 kilograms in the last twelve months.","start":51.315,"end":59.489998,"sentiment":"neutral","sentiment_score":-0.1112981650691766},{"text":"So when I did the application, I said no to that.","start":59.79,"end":64.43,"sentiment":"neutral","sentiment_score":-0.2938186973333359},{"text":"So that's that's on me.","start":64.43,"end":65.63,"sentiment":"neutral","sentiment_score":-0.19787677824497224},{"text":"Unfortunately, whoever did the pre assessment didn't pick yes for that, but wrote something underneath it.","start":65.63,"end":71.475,"sentiment":"negative","sentiment_score":-0.4072155449539423}],"sentiment":"neutral","sentiment_score":-0.23954452550218952,"num_words":62,"start":50.034996,"end":71.475},{"sentences":[{"text":"So that's been missed.","start":71.475,"end":72.534996,"sentiment":"negative","sentiment_score":-0.36208077520132065},{"text":"Regardless, we are looking they're gonna need an express exam and an MBA 20 just because of that 20 kilogram weight loss, and it it's potentially looking like maybe an even more higher like, a higher percentage loading.","start":72.755,"end":86.0,"sentiment":"neutral","sentiment_score":-0.24506385987134358},{"text":"So I'm just gonna go back to Katie.","start":87.74,"end":89.5,"sentiment":"neutral","sentiment_score":-0.04715814208611846},{"text":"I just when we're on the phone we're on the phone with her.","start":89.5,"end":91.979996,"sentiment":"neutral","sentiment_score":-0.05548822937103418},{"text":"I kinda just I it's it's really hard when you put on the spot.","start":91.979996,"end":94.78,"sentiment":"neutral","sentiment_score":-0.30879485394273487}],"sentiment":"neutral","sentiment_score":-0.21016220583931192,"num_words":77,"start":71.475,"end":94.78},{"sentences":[{"text":"So I said I'd give her a call later.","start":94.78,"end":96.22,"sentiment":"neutral","sentiment_score":-0.0259626056585047},{"text":"I'll just have a look into it.","start":96.22,"end":97.515,"sentiment":"neutral","sentiment_score":-0.002788207360676357},{"text":"Now it's Yeah.","start":101.515,"end":118.97,"sentiment":"neutral","sentiment_score":0.18290133029222488},{"text":"Yeah.","start":118.97,"end":119.47,"sentiment":"neutral","sentiment_score":0.023165397346019745},{"text":"No.","start":125.735,"end":125.815,"sentiment":"neutral","sentiment_score":-0.21087580919265747}],"sentiment":"neutral","sentiment_score":0.005133936979940962,"num_words":21,"start":94.78,"end":125.815},{"sentences":[{"text":"That's okay.","start":125.815,"end":126.375,"sentiment":"neutral","sentiment_score":-0.10201609134674072},{"text":"That's okay.","start":126.375,"end":126.935005,"sentiment":"neutral","sentiment_score":0.1162472814321518},{"text":"That's okay.","start":126.935005,"end":127.675,"sentiment":"neutral","sentiment_score":0.08322513848543167},{"text":"Yeah.","start":140.91,"end":141.15001,"sentiment":"neutral","sentiment_score":0.011610887944698334},{"text":"It's I don't if if they, yeah, if they put an extra 50 on, like, it's gonna get to a 175% loading.","start":141.15001,"end":150.29001,"sentiment":"neutral","sentiment_score":-0.07161102024838328}],"sentiment":"neutral","sentiment_score":-0.047204100013036154,"num_words":29,"start":125.815,"end":150.29001},{"sentences":[{"text":"Because the 100 and 20 5 yeah.","start":151.785,"end":155.865,"sentiment":"neutral","sentiment_score":-0.16468057249273574},{"text":"The 125 right now they've put on, that's before the weight loss that's before the weight loss loading.","start":155.865,"end":161.465,"sentiment":"neutral","sentiment_score":-0.12825022430883515},{"text":"So I don't know what they've it's it's, yeah, I don't know, really.","start":161.465,"end":166.49,"sentiment":"neutral","sentiment_score":-0.13797670832047096},{"text":"It's, yeah, a bit bit crazy.","start":166.70999,"end":168.33,"sentiment":"neutral","sentiment_score":-0.2313865472873052},{"text":"But even so, they found yeah.","start":168.39,"end":173.59,"sentiment":"neutral","sentiment_score":-0.013000419673820337}],"sentiment":"neutral","sentiment_score":-0.13442574109882116,"num_words":50,"start":151.785,"end":173.59},{"sentences":[{"text":"Katie found the pre assessment call, so she she she did find that.","start":173.59,"end":177.44499,"sentiment":"neutral","sentiment_score":0.10049757476036365},{"text":"Everything's been sorted there.","start":177.44499,"end":178.805,"sentiment":"neutral","sentiment_score":0.14490663446485996},{"text":"So maybe she didn't mention the new potential loading.","start":178.805,"end":182.885,"sentiment":"neutral","sentiment_score":-0.058611489832401276},{"text":"She just said she she just said she needs to know about the weight loss thing.","start":182.885,"end":187.305,"sentiment":"neutral","sentiment_score":-0.07320161513052881},{"text":"So maybe it might actually be only 7,500 now they've listened to the pre assessment recording.","start":187.525,"end":194.14,"sentiment":"neutral","sentiment_score":-0.00810646552417893}],"sentiment":"neutral","sentiment_score":0.0009941777720212422,"num_words":58,"start":173.59,"end":194.14},{"sentences":[{"text":"So I'm gonna call her back now that I've had a chat with you and had a look and just let her know, sorry, it was missing the application.","start":195.08,"end":200.37999,"sentiment":"neutral","sentiment_score":-0.001152744902105168},{"text":"Even though I did ask him, he must have just not been concentrating when I asked him the question.","start":200.92,"end":205.865,"sentiment":"neutral","sentiment_score":-0.12279510733328368},{"text":"So I'll get back to her.","start":207.925,"end":209.125,"sentiment":"neutral","sentiment_score":0.007162623029823105},{"text":"I'll just let him know.","start":209.125,"end":209.925,"sentiment":"neutral","sentiment_score":0.036789318360388276},{"text":"Sorry.","start":209.925,"end":210.24501,"sentiment":"neutral","sentiment_score":-0.07607421278953552}],"sentiment":"neutral","sentiment_score":-0.036928142071701586,"num_words":60,"start":195.08,"end":210.24501},{"sentences":[{"text":"We missed it.","start":210.24501,"end":210.725,"sentiment":"neutral","sentiment_score":-0.07247889041900635},{"text":"Yes.","start":210.725,"end":210.88501,"sentiment":"neutral","sentiment_score":-0.001917574554681778},{"text":"He's lost 20 kilos.","start":210.88501,"end":212.005,"sentiment":"neutral","sentiment_score":-0.03551470162346959},{"text":"If you need an express exam and an MBA 20, please request that, and then we'll go from there.","start":212.005,"end":216.3,"sentiment":"neutral","sentiment_score":0.012450143106673894},{"text":"Yeah.","start":237.91501,"end":238.235,"sentiment":"neutral","sentiment_score":0.06526459753513336}],"sentiment":"neutral","sentiment_score":-0.0021284191337014946,"num_words":28,"start":210.24501,"end":238.235},{"sentences":[{"text":"Yep.","start":238.235,"end":238.63501,"sentiment":"neutral","sentiment_score":0.05460871383547783},{"text":"And he, yeah, he called he called in on Tuesday, and I had a chat with him, and he was happy.","start":238.63501,"end":246.95,"sentiment":"neutral","sentiment_score":0.22961546950751827},{"text":"He was looking looking for an update, and I just I just literally said to him, mate, look, we we know at the end.","start":247.01,"end":251.32999,"sentiment":"neutral","sentiment_score":0.03862100071273744},{"text":"It's I promise it's not too much longer.","start":251.32999,"end":253.48999,"sentiment":"neutral","sentiment_score":-0.00815254170447588},{"text":"We'll we'll get it sorted.","start":253.48999,"end":254.53,"sentiment":"neutral","sentiment_score":0.1185768112540245}],"sentiment":"neutral","sentiment_score":0.10730680191920976,"num_words":59,"start":238.235,"end":254.53},{"sentences":[{"text":"He was happy as he was sweet.","start":254.53,"end":256.15,"sentiment":"positive","sentiment_score":0.38603298153196064},{"text":"So I'll I'll call Katie back and yeah.","start":256.21,"end":259.98502,"sentiment":"neutral","sentiment_score":0.044731109868735075},{"text":"Yeah.","start":259.98502,"end":260.14502,"sentiment":"neutral","sentiment_score":0.045900531113147736},{"text":"Yeah.","start":260.14502,"end":260.305,"sentiment":"neutral","sentiment_score":0.0555185005068779},{"text":"He was.","start":260.305,"end":260.70502,"sentiment":"neutral","sentiment_score":0.060208357870578766}],"sentiment":"neutral","sentiment_score":0.17273239458077833,"num_words":19,"start":254.53,"end":260.70502},{"sentences":[{"text":"He was really chill.","start":260.70502,"end":261.505,"sentiment":"neutral","sentiment_score":0.07991056144237518},{"text":"I'll call her back and sort it out, and hopefully, we can get it done by early next week, maybe.","start":261.505,"end":265.685,"sentiment":"neutral","sentiment_score":0.09811458438634872},{"text":"Perfect.","start":268.065,"end":268.565,"sentiment":"positive","sentiment_score":0.5771713256835938},{"text":"Thanks, Theo.","start":269.585,"end":270.305,"sentiment":"positive","sentiment_score":0.38653892278671265},{"text":"Appreciate it.","start":270.305,"end":271.285,"sentiment":"positive","sentiment_score":0.7726553380489349}],"sentiment":"neutral","sentiment_score":0.17853426830521946,"num_words":29,"start":260.70502,"end":271.285},{"sentences":[{"text":"Bye.","start":272.47693,"end":272.97693,"sentiment":"neutral","sentiment_score":0.22009491920471191},{"text":"Bye.","start":273.83694,"end":274.33694,"sentiment":"neutral","sentiment_score":0.14772437512874603}],"sentiment":"neutral","sentiment_score":0.18390964716672897,"num_words":2,"start":272.47693,"end":274.33694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hey, Vee. Hey. I'm sorry. I wasn't sure if you I looked at your calendar. You got nothing on.\n\nAre you okay just for a quick chat?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. Yeah. Perfect. I just got a call from Katie from OnePath about Adam Hayes. Now,\n\nChannel 0: Yes.\n\nChannel 1: obviously, obviously, we're looking at that loading, that 125% loading, and she's just called in because they were finalizing it. Now on his pre assessment,\n\nChannel 0: Yep.\n\nChannel 1: I looked at the note on the opportunity, and and Morgan's note was quite small. And I know when I did the\n\nChannel 0: Mhmm.\n\nChannel 1: application, I had a look at I I talked to the pre assessment. And where it's on the area where it\n\nChannel 0: Mhmm.\n\nChannel 1: says weight loss, have you lost any weight in the last twelve months? It's it's ticked it's ticked\n\nChannel 0: Yep.\n\nChannel 1: no. There's a no there. And I've seen that, and I've just scrolled on, except that's supposed to be yes because he's actually lost 20 kilograms in the last twelve months. So when I did the application, I said no to that. So that's that's on me.\n\nUnfortunately, whoever did the pre assessment didn't pick yes for that, but\n\nChannel 0: Mhmm.\n\nChannel 1: wrote something underneath it. So that's been missed. Regardless, we are looking they're gonna need an express exam and an MBA 20\n\nChannel 0: Okay.\n\nChannel 1: just because of that 20 kilogram weight loss, and it it's potentially looking like maybe an even more higher like, a higher percentage loading. So I'm just gonna go back to Katie. I just when we're on the phone we're on the phone with her. I kinda just I it's it's really\n\nChannel 0: Yep.\n\nChannel 1: hard when you put on the spot. So I said I'd give her a\n\nChannel 0: Yes.\n\nChannel 1: call later. I'll just have a look into\n\nChannel 0: Yep.\n\nChannel 1: it.\n\nChannel 0: Because I'm pretty sure from memory,\n\nChannel 1: Now\n\nChannel 0: like yes. People should have put that in because for a bit of memory,\n\nChannel 1: it's\n\nChannel 0: I knew that he had lost that we would so, obviously, with the weight loss, they'll put 50% off on the loading if it's been within the twelve month period, which he understands.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So it's just whether that for some reason, my my keeper just cut me out, so I can't get into the soft file right now.\n\nChannel 1: No. That's okay. That's okay. That's\n\nChannel 0: But\n\nChannel 1: okay.\n\nChannel 0: when we know the loading, we can then mirror it up, and he knows as well that it's going to be loading. It's just whether it matches what we thought or whether it's significantly higher.\n\nChannel 1: Yeah. It's\n\nChannel 0: It\n\nChannel 1: I don't\n\nChannel 0: seems\n\nChannel 1: if\n\nChannel 0: like\n\nChannel 1: if\n\nChannel 0: it would\n\nChannel 1: they,\n\nChannel 0: be okay. Mhmm.\n\nChannel 1: yeah, if they put an extra 50 on, like, it's\n\nChannel 0: Yeah.\n\nChannel 1: gonna get to a 175% loading.\n\nChannel 0: Yeah.\n\nChannel 1: Because\n\nChannel 0: Like,\n\nChannel 1: the\n\nChannel 0: it's\n\nChannel 1: 100\n\nChannel 0: still\n\nChannel 1: and 20\n\nChannel 0: cheap,\n\nChannel 1: 5\n\nChannel 0: though, which is weird.\n\nChannel 1: yeah. The 125 right now they've put on, that's before the weight loss that's before the weight loss loading. So I don't know\n\nChannel 0: Yep.\n\nChannel 1: what they've\n\nChannel 0: Yeah.\n\nChannel 1: it's it's, yeah, I don't know, really. It's, yeah, a bit bit crazy. But\n\nChannel 0: Yeah.\n\nChannel 1: even\n\nChannel 0: So it's probably\n\nChannel 1: so,\n\nChannel 0: gonna\n\nChannel 1: they\n\nChannel 0: take\n\nChannel 1: found\n\nChannel 0: a while, which is fine.\n\nChannel 1: yeah. Katie found the pre assessment call, so she she she\n\nChannel 0: Yep.\n\nChannel 1: did find that. Everything's been sorted there. So maybe she didn't mention the new potential loading. She just said\n\nChannel 0: Okay.\n\nChannel 1: she she just said she needs to know about the weight loss thing. So maybe\n\nChannel 0: Yep.\n\nChannel 1: it might actually be only 7,500 now they've listened to the\n\nChannel 0: Okay.\n\nChannel 1: pre assessment recording.\n\nChannel 0: Yep.\n\nChannel 1: So I'm gonna call her back now that I've had a chat with you and had a look and just let her know,\n\nChannel 0: Yep.\n\nChannel 1: sorry, it was missing the application. Even though I did ask him, he must have just\n\nChannel 0: Yep. Yep.\n\nChannel 1: not been concentrating when I asked him the question.\n\nChannel 0: Yep.\n\nChannel 1: So I'll get back to her. I'll just let him know. Sorry. We missed it. Yes.\n\nHe's lost 20 kilos. If you need an express exam\n\nChannel 0: Yep.\n\nChannel 1: and an MBA 20, please request that, and then we'll go from\n\nChannel 0: Yep.\n\nChannel 1: there.\n\nChannel 0: Yes. Sounds good. And I I'll make a little note. Like, it's kind of at the end, client's happy. So it's it probably won't be sorted by next week, which is fine, and I will just kind of give Jenna a bit of a handover where he's at.\n\nBecause it should be at the end, and if it's significant loading, then it's just potentially a new SOA just for that.\n\nChannel 1: Yeah.\n\nChannel 0: So it's\n\nChannel 1: Yep.\n\nChannel 0: not\n\nChannel 1: And\n\nChannel 0: too\n\nChannel 1: he,\n\nChannel 0: bad because he really wants it.\n\nChannel 1: yeah, he called he called in on Tuesday, and I had a chat with him, and he was happy. He was\n\nChannel 0: Mhmm.\n\nChannel 1: looking looking for an update, and I just I just literally said\n\nChannel 0: Yeah.\n\nChannel 1: to him, mate, look, we we know at the end. It's I promise\n\nChannel 0: Yeah.\n\nChannel 1: it's not too much longer. We'll we'll get it sorted. He was happy as he was sweet. So\n\nChannel 0: Yeah.\n\nChannel 1: I'll\n\nChannel 0: He's\n\nChannel 1: I'll\n\nChannel 0: usually\n\nChannel 1: call Katie\n\nChannel 0: pretty\n\nChannel 1: back and\n\nChannel 0: chill.\n\nChannel 1: yeah. Yeah. Yeah. He was. He was really chill.\n\nI'll call her back and sort\n\nChannel 0: Yep.\n\nChannel 1: it out, and hopefully, we can get it done by early next week, maybe.\n\nChannel 0: Yeah. Beautiful. Let me know how you're\n\nChannel 1: Perfect.\n\nChannel 0: going if you need anything else.\n\nChannel 1: Thanks, Theo. Appreciate it.\n\nChannel 0: No worries.\n\nChannel 1: Bye.\n\nChannel 0: I'll speak soon. Alright.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.008382637985050678}],"sentiment":"neutral","sentiment_score":0.008382637985050678,"channel":0,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Hey, Vee.","start":2.96,"end":3.78,"sentiment":"neutral","sentiment_score":0.0317844282835722},{"text":"Hey.","start":3.84,"end":4.16,"sentiment":"neutral","sentiment_score":0.011557932011783125},{"text":"I'm sorry.","start":4.16,"end":4.7999997,"sentiment":"neutral","sentiment_score":-0.09393222257494926},{"text":"I wasn't sure if you I looked at your calendar.","start":4.7999997,"end":6.48,"sentiment":"neutral","sentiment_score":-0.15903148651123047},{"text":"You got nothing on.","start":6.48,"end":7.2799997,"sentiment":"neutral","sentiment_score":-0.2223213128745556}],"sentiment":"neutral","sentiment_score":-0.13643883016744726,"channel":1,"num_words":19,"start":2.96,"end":7.2799997},{"sentences":[{"text":"Are you okay just for a quick chat?","start":7.2799997,"end":8.9,"sentiment":"neutral","sentiment_score":-0.03368677897378802}],"sentiment":"neutral","sentiment_score":-0.03368677897378802,"channel":1,"num_words":8,"start":7.2799997,"end":8.9},{"sentences":[{"text":"Yes.","start":9.28,"end":9.78,"sentiment":"neutral","sentiment_score":0.0625135526061058}],"sentiment":"neutral","sentiment_score":0.0625135526061058,"channel":0,"num_words":1,"start":9.28,"end":9.78},{"sentences":[{"text":"Yeah.","start":10.0,"end":10.24,"sentiment":"neutral","sentiment_score":0.11666695773601532},{"text":"Yeah.","start":10.24,"end":10.48,"sentiment":"neutral","sentiment_score":0.3101654648780823},{"text":"Perfect.","start":10.48,"end":10.96,"sentiment":"positive","sentiment_score":0.657008707523346},{"text":"I just got a call from Katie from OnePath about Adam Hayes.","start":10.96,"end":14.179999,"sentiment":"neutral","sentiment_score":0.32846249391635257},{"text":"Now,","start":15.345,"end":15.665,"sentiment":"neutral","sentiment_score":0.0961182489991188}],"sentiment":"neutral","sentiment_score":0.3200943316332996,"channel":1,"num_words":16,"start":10.0,"end":15.665},{"sentences":[{"text":"Yes.","start":15.455,"end":15.955,"sentiment":"neutral","sentiment_score":0.10907250642776488}],"sentiment":"neutral","sentiment_score":0.10907250642776488,"channel":0,"num_words":1,"start":15.455,"end":15.955},{"sentences":[{"text":"obviously, obviously, we're looking at that loading, that 125% loading, and she's just called in because they were finalizing it.","start":15.665,"end":23.505001,"sentiment":"neutral","sentiment_score":0.1601977627724409},{"text":"Now on his pre assessment,","start":23.505001,"end":26.965,"sentiment":"neutral","sentiment_score":-0.019334763288497925}],"sentiment":"neutral","sentiment_score":0.12429125756025314,"channel":1,"num_words":25,"start":15.665,"end":26.965},{"sentences":[{"text":"Yep.","start":28.050001,"end":28.550001,"sentiment":"neutral","sentiment_score":-0.0035835779272019863}],"sentiment":"neutral","sentiment_score":-0.0035835779272019863,"channel":0,"num_words":1,"start":28.050001,"end":28.550001},{"sentences":[{"text":"I looked at the note on the opportunity, and and Morgan's note was quite small.","start":28.87,"end":32.87,"sentiment":"neutral","sentiment_score":-0.15190987835327785},{"text":"And I know when I did the","start":32.87,"end":33.989998,"sentiment":"neutral","sentiment_score":-0.07660852212991033}],"sentiment":"neutral","sentiment_score":-0.12795035591856999,"channel":1,"num_words":22,"start":28.87,"end":33.989998},{"sentences":[{"text":"Mhmm.","start":33.89,"end":34.39,"sentiment":"neutral","sentiment_score":-0.04175446182489395}],"sentiment":"neutral","sentiment_score":-0.04175446182489395,"channel":0,"num_words":1,"start":33.89,"end":34.39},{"sentences":[{"text":"application, I had a look at I I talked to the pre assessment.","start":33.989998,"end":38.79,"sentiment":"neutral","sentiment_score":-0.046163210788598426},{"text":"And where it's on the area where it","start":38.79,"end":42.114998,"sentiment":"neutral","sentiment_score":-0.02789440704509616}],"sentiment":"neutral","sentiment_score":-0.03920366650535947,"channel":1,"num_words":21,"start":33.989998,"end":42.114998},{"sentences":[{"text":"Mhmm.","start":42.015,"end":42.515,"sentiment":"neutral","sentiment_score":-0.042582932859659195}],"sentiment":"neutral","sentiment_score":-0.042582932859659195,"channel":0,"num_words":1,"start":42.015,"end":42.515},{"sentences":[{"text":"says weight loss, have you lost any weight in the last twelve months?","start":42.114998,"end":47.335,"sentiment":"neutral","sentiment_score":-0.06817958876490593},{"text":"It's it's ticked it's ticked","start":47.554996,"end":49.714996,"sentiment":"neutral","sentiment_score":-0.01648308401927352}],"sentiment":"neutral","sentiment_score":-0.053819448557785816,"channel":1,"num_words":18,"start":42.114998,"end":49.714996},{"sentences":[{"text":"Yep.","start":49.627502,"end":50.127502,"sentiment":"neutral","sentiment_score":-0.05545646697282791}],"sentiment":"neutral","sentiment_score":-0.05545646697282791,"channel":0,"num_words":1,"start":49.627502,"end":50.127502},{"sentences":[{"text":"no.","start":49.714996,"end":50.034996,"sentiment":"neutral","sentiment_score":-0.24669992923736572},{"text":"There's a no there.","start":50.034996,"end":51.175,"sentiment":"neutral","sentiment_score":-0.3052925020456314},{"text":"And I've seen that, and I've just scrolled on, except that's supposed to be yes because he's actually lost 20 kilograms in the last twelve months.","start":51.315,"end":59.489998,"sentiment":"neutral","sentiment_score":-0.1112981650691766},{"text":"So when I did the 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The agent explains that the weight loss loading is based on the client's weight loss history and may be higher than expected. The agent also suggests an express exam and MBA 20, but the client is unsure and needs to confirm with his client. The agent promises to call the client back and sort out the issue."},"intents":{"segments":[{"text":"obviously, obviously, we're looking at that loading, that 125% loading, and she's just called in because they were finalizing it.","start_word":46,"end_word":65,"intents":[{"intent":"Discuss yep loading","confidence_score":0.001954312}]},{"text":"Now on his pre assessment, Yep. I looked at the note on the opportunity, and and Morgan's note was quite small. 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Yes.","start_word":352,"end_word":682,"sentiment":"neutral","sentiment_score":-0.054135420700124386},{"text":"Sounds good.","start_word":683,"end_word":684,"sentiment":"positive","sentiment_score":0.5233132243156433},{"text":"And I I'll make a little note.","start_word":685,"end_word":691,"sentiment":"neutral","sentiment_score":0.3265727460384369},{"text":"Like, it's kind of at the end, client's happy.","start_word":692,"end_word":700,"sentiment":"positive","sentiment_score":0.338304340839386},{"text":"So it's it probably won't be sorted by next week, which is fine, and I will just kind of give Jenna a bit of a handover where he's at. Because it should be at the end, and if it's significant loading, then it's just potentially a new SOA just for that. Yeah. So it's Yep. not And too he, bad because he really wants it. yeah, he called he called in on Tuesday, and I had a chat with him, and he was happy. He was Mhmm. looking looking for an update, and I just I just literally said Yeah. to him, mate, look, we we know at the end. It's I promise Yeah. it's not too much longer. We'll we'll get it sorted.","start_word":701,"end_word":824,"sentiment":"neutral","sentiment_score":0.08860508352518082},{"text":"He was happy as he was sweet.","start_word":825,"end_word":831,"sentiment":"positive","sentiment_score":0.387863427400589},{"text":"So Yeah. I'll He's I'll usually call Katie pretty back and chill. yeah. Yeah. Yeah. He was. He was really chill. I'll call her back and sort Yep. it out, and hopefully, we can get it done by early next week, maybe. Yeah.","start_word":832,"end_word":874,"sentiment":"neutral","sentiment_score":0.0760047510266304},{"text":"Beautiful. Let me know how you're Perfect.","start_word":875,"end_word":881,"sentiment":"positive","sentiment_score":0.4860371947288513},{"text":"going if you need anything else.","start_word":882,"end_word":887,"sentiment":"neutral","sentiment_score":0.2605663239955902},{"text":"Thanks, Theo. Appreciate it. No worries.","start_word":888,"end_word":893,"sentiment":"positive","sentiment_score":0.5567030111948649},{"text":"Bye. I'll speak soon. Alright. Bye. Bye.","start_word":894,"end_word":900,"sentiment":"neutral","sentiment_score":0.17617173492908478}],"average":{"sentiment":"neutral","sentiment_score":0.005186489948297747}}}}