{"metadata":{"transaction_key":"deprecated","request_id":"01a0c247-c78b-7e83-88c1-bf7cb24c0019","sha256":"abe222e05a1cbaab810b17c75335b535edf2194955d7193dd5af880b45c9d6c8","created":"2026-09-21T04:44:41.112Z","duration":149.18394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":482,"output_tokens":68},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":524,"output_tokens":526},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":524,"output_tokens":30}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is here at all accounts. How may I help you today? Hi. Nice to have you on the line. How may I help you today? Okay. So it's an Indian phone number. Right? A phone number in India? You're referring to your phone number in India. Indian phone number. Okay. Okay. I got it. The reason why I've asked is you have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services and the mobile plan services, but we only support Australian numbers. So about your Indian phone number, you still need to contact your local network, which I believe is Airtel India. Mhmm. I understand. However, we only provide support and services to Australian phone number. We are not affiliated to Airtel India. It just so happened we're using the same Airtel name, but we are operating solely in Australia For Australian number. Yeah. Alright. So if you need any assistance or if you need Internet services or mobile plan services to your Australia number, that's the best time we can support and help you out. Mhmm. Sure. Yeah. They could definitely help you out since it's still related to your Indian phone number even though you would like to get an eSIM. Yes. Mhmm. That is correct. Yes. That is correct. They should provide you a support. Alright. Thank you so much. Thank you. You do the same. Be safe. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":0.56,"end":0.88,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.32529154419898987},{"word":"good","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5610867738723755},{"word":"afternoon","start":1.12,"end":1.52,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.47569000720977783},{"word":"this","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.4130501747131348},{"word":"is","start":1.76,"end":1.92,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.38224124908447266},{"word":"here","start":1.92,"end":2.1599998,"confidence":0.18469238,"punctuated_word":"here","sentiment":"positive","sentiment_score":0.45900341868400574},{"word":"at","start":2.1599998,"end":2.24,"confidence":0.81640625,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.40159156918525696},{"word":"all","start":2.24,"end":2.48,"confidence":0.22619629,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.43935173749923706},{"word":"accounts","start":2.48,"end":2.8799999,"confidence":0.9951172,"punctuated_word":"accounts.","sentiment":"positive","sentiment_score":0.40751564502716064},{"word":"how","start":2.8799999,"end":2.96,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.42011597752571106},{"word":"may","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.46817612648010254},{"word":"i","start":3.1999998,"end":3.28,"confidence":0.9921875,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4596843719482422},{"word":"help","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.3851262629032135},{"word":"you","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.46318742632865906},{"word":"today","start":3.6799998,"end":4.18,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.3832387924194336},{"word":"hi","start":8.4,"end":8.72,"confidence":0.9411621,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.5510020852088928},{"word":"nice","start":8.72,"end":9.04,"confidence":0.73583984,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.8237152695655823},{"word":"to","start":9.04,"end":9.2,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.8093693256378174},{"word":"have","start":9.2,"end":9.36,"confidence":0.99902344,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7399460673332214},{"word":"you","start":9.36,"end":9.44,"confidence":0.9243164,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6075345277786255},{"word":"on","start":9.44,"end":9.599999,"confidence":0.5810547,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.6736152768135071},{"word":"the","start":9.599999,"end":9.76,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7084659337997437},{"word":"line","start":9.76,"end":10.08,"confidence":1.0,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.7669681310653687},{"word":"how","start":10.08,"end":10.24,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3875289559364319},{"word":"may","start":10.24,"end":10.4,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.43052610754966736},{"word":"i","start":10.4,"end":10.48,"confidence":0.98535156,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4668739140033722},{"word":"help","start":10.48,"end":10.719999,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.42652642726898193},{"word":"you","start":10.719999,"end":10.88,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5018590688705444},{"word":"today","start":10.88,"end":11.38,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.449282169342041},{"word":"okay","start":20.805,"end":21.305,"confidence":0.9663086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00014767702668905258},{"word":"so","start":21.365,"end":21.865,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.011172357946634293},{"word":"it's","start":22.085,"end":22.585,"confidence":0.94555664,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.004329009912908077},{"word":"an","start":23.125,"end":23.285,"confidence":0.9790039,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0016163382679224014},{"word":"indian","start":23.285,"end":23.685,"confidence":0.91845703,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.006889965385198593},{"word":"phone","start":23.685,"end":23.925,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.02090275101363659},{"word":"number","start":23.925,"end":24.164999,"confidence":0.9057617,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.01673511229455471},{"word":"right","start":24.164999,"end":24.485,"confidence":0.9995117,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.014367034658789636},{"word":"a","start":24.485,"end":24.564999,"confidence":0.9941406,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.029082447290420532},{"word":"phone","start":24.564999,"end":24.805,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.02470991015434265},{"word":"number","start":24.805,"end":25.044998,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.022381626069545742},{"word":"in","start":25.044998,"end":25.204998,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02187502384185791},{"word":"india","start":25.204998,"end":25.704998,"confidence":0.91430664,"punctuated_word":"India?","sentiment":"neutral","sentiment_score":-0.016996819525957108},{"word":"you're","start":28.119999,"end":28.619999,"confidence":0.9916992,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.0782974362373352},{"word":"referring","start":29.0,"end":29.5,"confidence":1.0,"punctuated_word":"referring","sentiment":"neutral","sentiment_score":-0.06417607516050339},{"word":"to","start":29.56,"end":29.8,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0644393116235733},{"word":"your","start":29.8,"end":30.279999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06000851094722748},{"word":"phone","start":30.279999,"end":30.599998,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.05803908780217171},{"word":"number","start":30.599998,"end":31.0,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.04602254182100296},{"word":"in","start":31.0,"end":31.16,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04760061949491501},{"word":"india","start":31.16,"end":31.66,"confidence":0.87719727,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.03705134615302086},{"word":"indian","start":33.32,"end":33.8,"confidence":0.84228516,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.013165153563022614},{"word":"phone","start":33.8,"end":34.04,"confidence":0.99316406,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.013012625277042387},{"word":"number","start":34.04,"end":34.54,"confidence":0.9604492,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.01092301495373249},{"word":"okay","start":35.64,"end":36.14,"confidence":0.86206055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.017910845577716827},{"word":"okay","start":38.519997,"end":38.68,"confidence":0.7668457,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03505043685436249},{"word":"i","start":38.68,"end":38.84,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06546705961227417},{"word":"got","start":38.84,"end":39.0,"confidence":0.9760742,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.051224008202552795},{"word":"it","start":39.0,"end":39.239998,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.06336435675621033},{"word":"the","start":39.239998,"end":39.399998,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.216853529214859},{"word":"reason","start":39.399998,"end":39.8,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.2748844027519226},{"word":"why","start":39.8,"end":40.12,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.2437719702720642},{"word":"i've","start":40.12,"end":40.519997,"confidence":0.99902344,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.25980398058891296},{"word":"asked","start":40.519997,"end":40.84,"confidence":0.9980469,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.2394217997789383},{"word":"is","start":40.84,"end":41.34,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.31627702713012695},{"word":"you","start":41.465,"end":41.704998,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3952306807041168},{"word":"have","start":41.704998,"end":41.785,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.390390545129776},{"word":"reached","start":41.785,"end":41.945,"confidence":0.97509766,"punctuated_word":"reached","sentiment":"negative","sentiment_score":-0.42971113324165344},{"word":"a","start":41.945,"end":42.105,"confidence":0.7607422,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.30083417892456055},{"word":"wrong","start":42.105,"end":42.425,"confidence":1.0,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.22050589323043823},{"word":"phone","start":42.425,"end":42.664997,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.29702892899513245},{"word":"number","start":42.664997,"end":43.144997,"confidence":0.99658203,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.27748769521713257},{"word":"this","start":43.144997,"end":43.304996,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.1737011969089508},{"word":"is","start":43.304996,"end":43.625,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1509273201227188},{"word":"airtel","start":43.625,"end":44.105,"confidence":0.9741211,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.09347882866859436},{"word":"australia","start":44.105,"end":44.605,"confidence":0.99853516,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.11400538682937622},{"word":"what","start":44.824997,"end":44.984997,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.13282427191734314},{"word":"we","start":44.984997,"end":45.065,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08644358813762665},{"word":"do","start":45.065,"end":45.304996,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.11264948546886444},{"word":"is","start":45.304996,"end":45.464996,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11633317917585372},{"word":"to","start":45.464996,"end":45.625,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10862196981906892},{"word":"provide","start":45.625,"end":46.105,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.06976252794265747},{"word":"internet","start":46.105,"end":46.605,"confidence":0.96533203,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.07133891433477402},{"word":"services","start":46.745,"end":47.245,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.07456754148006439},{"word":"and","start":47.864998,"end":48.105,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09322690963745116},{"word":"the","start":48.105,"end":48.184998,"confidence":0.43139648,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09718936681747437},{"word":"mobile","start":48.184998,"end":48.585,"confidence":0.98535156,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.06504086405038834},{"word":"plan","start":48.585,"end":48.905,"confidence":0.89208984,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.0740271508693695},{"word":"services","start":48.905,"end":49.405,"confidence":0.95996094,"punctuated_word":"services,","sentiment":"neutral","sentiment_score":-0.09461910277605055},{"word":"but","start":49.625,"end":50.024998,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07974385470151901},{"word":"we","start":50.024998,"end":50.184998,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1481557935476303},{"word":"only","start":50.184998,"end":50.664997,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.17484499514102936},{"word":"support","start":50.664997,"end":51.164997,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.10603664815425871},{"word":"australian","start":52.024998,"end":52.524998,"confidence":0.515625,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.17549113929271698},{"word":"numbers","start":52.585,"end":53.065,"confidence":0.79418945,"punctuated_word":"numbers.","sentiment":"neutral","sentiment_score":-0.14360728859901428},{"word":"so","start":53.065,"end":53.305,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1251150369644165},{"word":"about","start":53.305,"end":53.704998,"confidence":0.81591797,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.1280539333820343},{"word":"your","start":53.704998,"end":54.204998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12721596658229828},{"word":"indian","start":54.760002,"end":55.08,"confidence":1.0,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.1462525725364685},{"word":"phone","start":55.08,"end":55.32,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.1338113397359848},{"word":"number","start":55.32,"end":55.64,"confidence":0.9946289,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.14111752808094025},{"word":"you","start":55.64,"end":55.8,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17191380262374878},{"word":"still","start":55.8,"end":56.04,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.11847659200429916},{"word":"need","start":56.04,"end":56.28,"confidence":0.97265625,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.14683163166046145},{"word":"to","start":56.28,"end":56.440002,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13633666932582855},{"word":"contact","start":56.440002,"end":56.920002,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.11266392469406128},{"word":"your","start":56.920002,"end":57.24,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12307855486869812},{"word":"local","start":57.24,"end":57.64,"confidence":1.0,"punctuated_word":"local","sentiment":"neutral","sentiment_score":-0.09468856453895567},{"word":"network","start":57.64,"end":58.14,"confidence":0.9460449,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.09685221314430235},{"word":"which","start":58.2,"end":58.52,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.05723574385046959},{"word":"i","start":58.52,"end":58.6,"confidence":0.96240234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02238021045923233},{"word":"believe","start":58.6,"end":59.0,"confidence":1.0,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":-0.026193251833319664},{"word":"is","start":59.0,"end":59.5,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02201223745942116},{"word":"airtel","start":59.56,"end":60.04,"confidence":0.99934894,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.003391491249203682},{"word":"india","start":60.04,"end":60.54,"confidence":0.9868164,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":0.004347318783402443},{"word":"mhmm","start":64.92,"end":65.4,"confidence":0.9963379,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.08345988392829895},{"word":"i","start":65.4,"end":65.56,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10479753464460372},{"word":"understand","start":65.56,"end":66.06,"confidence":0.9980469,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.10226023197174072},{"word":"however","start":66.36,"end":66.86,"confidence":0.99902344,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.1678803563117981},{"word":"we","start":66.92,"end":67.08,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.18827009201049805},{"word":"only","start":67.08,"end":67.4,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.22144049406051636},{"word":"provide","start":67.4,"end":67.9,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.11646401137113573},{"word":"support","start":68.04,"end":68.520004,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.05936737358570099},{"word":"and","start":68.520004,"end":68.84,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15152354538440704},{"word":"services","start":68.84,"end":69.34,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.09406265616416933},{"word":"to","start":70.315,"end":70.395004,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13582958281040192},{"word":"australian","start":70.395004,"end":70.875,"confidence":0.99609375,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.12042683362960815},{"word":"phone","start":70.875,"end":71.115,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.10719933360815048},{"word":"number","start":71.115,"end":71.435,"confidence":0.9995117,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.15057773888111117},{"word":"we","start":71.435,"end":71.755,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.20583081245422363},{"word":"are","start":71.755,"end":71.995,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.20458312332630155},{"word":"not","start":71.995,"end":72.315,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.22418060898780823},{"word":"affiliated","start":72.315,"end":72.815,"confidence":1.0,"punctuated_word":"affiliated","sentiment":"neutral","sentiment_score":-0.2254331111907959},{"word":"to","start":73.195,"end":73.435,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2690523862838745},{"word":"airtel","start":73.435,"end":73.935,"confidence":0.99869794,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.20086830854415896},{"word":"india","start":73.995,"end":74.495,"confidence":0.99121094,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.11748257279396056},{"word":"it","start":74.635,"end":74.795,"confidence":0.99316406,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.0131608247756958},{"word":"just","start":74.795,"end":75.035,"confidence":0.9707031,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.019114874303340912},{"word":"so","start":75.035,"end":75.195,"confidence":0.99609375,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.018407464027404785},{"word":"happened","start":75.195,"end":75.695,"confidence":0.6298828,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":0.01582815870642662},{"word":"we're","start":75.835,"end":76.335,"confidence":0.9379883,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.017945222556591034},{"word":"using","start":76.555,"end":76.955,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.011737835593521597},{"word":"the","start":76.955,"end":77.115,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014589143916964533},{"word":"same","start":77.115,"end":77.435,"confidence":0.99902344,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.01670820638537407},{"word":"airtel","start":77.435,"end":77.935,"confidence":1.0,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.007574558258056641},{"word":"name","start":77.995,"end":78.495,"confidence":0.9628906,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.008507330901920795},{"word":"but","start":78.795,"end":79.115,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.010920844972133636},{"word":"we","start":79.115,"end":79.355,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.007225788198411465},{"word":"are","start":79.355,"end":79.595,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.005234469659626484},{"word":"operating","start":79.595,"end":80.095,"confidence":1.0,"punctuated_word":"operating","sentiment":"neutral","sentiment_score":0.006188345141708851},{"word":"solely","start":80.795,"end":81.295,"confidence":1.0,"punctuated_word":"solely","sentiment":"neutral","sentiment_score":0.006292067468166351},{"word":"in","start":81.915,"end":82.395004,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0038195382803678513},{"word":"australia","start":82.395004,"end":82.895004,"confidence":1.0,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":0.002851296216249466},{"word":"for","start":84.07,"end":84.47,"confidence":0.4909668,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.006967818830162287},{"word":"australian","start":84.47,"end":84.97,"confidence":0.58691406,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":0.01520028244704008},{"word":"number","start":85.11,"end":85.61,"confidence":0.782959,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.017772359773516655},{"word":"yeah","start":85.75,"end":86.25,"confidence":0.8840332,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06844791769981384},{"word":"alright","start":87.43,"end":87.93,"confidence":0.8979492,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10924329608678818},{"word":"so","start":88.39,"end":88.71,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.13395565748214722},{"word":"if","start":88.71,"end":88.87,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1520044356584549},{"word":"you","start":88.87,"end":89.03,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16365300118923187},{"word":"need","start":89.03,"end":89.35,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.14257751405239105},{"word":"any","start":89.35,"end":89.85,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.14112332463264465},{"word":"assistance","start":90.23,"end":90.73,"confidence":0.6098633,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.0987575501203537},{"word":"or","start":90.95,"end":91.19,"confidence":0.87841797,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1258787363767624},{"word":"if","start":91.19,"end":91.35,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.12145058810710908},{"word":"you","start":91.35,"end":91.51,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11661824584007265},{"word":"need","start":91.51,"end":91.83,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.08742757886648178},{"word":"internet","start":91.83,"end":92.33,"confidence":0.91845703,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.08572125434875488},{"word":"services","start":92.39,"end":92.89,"confidence":0.9980469,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.06298848241567612},{"word":"or","start":92.95,"end":93.270004,"confidence":0.9790039,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.08221183717250824},{"word":"mobile","start":93.270004,"end":93.67,"confidence":0.95947266,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":0.1073039099574089},{"word":"plan","start":93.67,"end":93.99,"confidence":0.96435547,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.09112533926963806},{"word":"services","start":93.99,"end":94.49,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.06783841550350189},{"word":"to","start":94.71,"end":94.87,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1181429922580719},{"word":"your","start":94.87,"end":95.35,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.14260362088680267},{"word":"australia","start":95.35,"end":95.85,"confidence":0.78125,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":0.10042083263397215},{"word":"number","start":95.91,"end":96.41,"confidence":0.9941406,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.1337888091802597},{"word":"that's","start":97.204994,"end":97.524994,"confidence":0.9980469,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.208883672952652},{"word":"the","start":97.524994,"end":97.685,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15547844767570496},{"word":"best","start":97.685,"end":98.005,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.1811131238937378},{"word":"time","start":98.005,"end":98.244995,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.30339738726615906},{"word":"we","start":98.244995,"end":98.48499,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.23184292018413544},{"word":"can","start":98.48499,"end":98.884995,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.24082253873348236},{"word":"support","start":98.884995,"end":99.365,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.24910598993301392},{"word":"and","start":99.365,"end":99.524994,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2431330382823944},{"word":"help","start":99.524994,"end":99.84499,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.2418075054883957},{"word":"you","start":99.84499,"end":99.924995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2362217009067535},{"word":"out","start":99.924995,"end":100.424995,"confidence":0.9428711,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.22229598462581637},{"word":"mhmm","start":103.765,"end":103.924995,"confidence":0.9696045,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0026934416964650154},{"word":"sure","start":103.924995,"end":104.424995,"confidence":0.9736328,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.018966246396303177},{"word":"yeah","start":120.14,"end":120.619995,"confidence":0.7741699,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1761038303375244},{"word":"they","start":120.619995,"end":120.86,"confidence":0.9838867,"punctuated_word":"They","sentiment":"neutral","sentiment_score":0.2549285590648651},{"word":"could","start":120.86,"end":121.1,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.296190083026886},{"word":"definitely","start":121.1,"end":121.6,"confidence":0.99902344,"punctuated_word":"definitely","sentiment":"positive","sentiment_score":0.37666478753089905},{"word":"help","start":122.46,"end":122.78,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.18790680170059204},{"word":"you","start":122.78,"end":122.94,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19866690039634705},{"word":"out","start":122.94,"end":123.44,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.27251574397087097},{"word":"since","start":123.58,"end":123.9,"confidence":0.9560547,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.3050260543823242},{"word":"it's","start":123.9,"end":124.14,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.20280377566814425},{"word":"still","start":124.14,"end":124.54,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.11481024324893951},{"word":"related","start":124.54,"end":125.04,"confidence":1.0,"punctuated_word":"related","sentiment":"neutral","sentiment_score":0.08732300996780396},{"word":"to","start":125.18,"end":125.34,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11282618343830109},{"word":"your","start":125.34,"end":125.84,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1345522552728653},{"word":"indian","start":126.435005,"end":126.835,"confidence":1.0,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":0.1342710703611374},{"word":"phone","start":126.835,"end":127.155,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.06560645997524261},{"word":"number","start":127.155,"end":127.555,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.10443488508462906},{"word":"even","start":127.555,"end":127.795,"confidence":0.78271484,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.12074314057826996},{"word":"though","start":127.795,"end":128.035,"confidence":1.0,"punctuated_word":"though","sentiment":"neutral","sentiment_score":0.0985533446073532},{"word":"you","start":128.035,"end":128.195,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0990360677242279},{"word":"would","start":128.195,"end":128.435,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.09437459707260132},{"word":"like","start":128.435,"end":128.675,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.08045876026153564},{"word":"to","start":128.675,"end":128.755,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11247483640909196},{"word":"get","start":128.755,"end":128.995,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.08840596675872803},{"word":"an","start":128.995,"end":129.235,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.11046576499938963},{"word":"esim","start":129.235,"end":129.735,"confidence":0.87402344,"punctuated_word":"eSIM.","sentiment":"neutral","sentiment_score":0.1579199731349945},{"word":"yes","start":132.275,"end":132.775,"confidence":0.7644043,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0306228157132864},{"word":"mhmm","start":133.715,"end":134.215,"confidence":0.90393066,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0468827560544014},{"word":"that","start":134.755,"end":135.075,"confidence":0.60595703,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.08894571661949158},{"word":"is","start":135.075,"end":135.315,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12525273859500885},{"word":"correct","start":135.315,"end":135.815,"confidence":1.0,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.11730159819126128},{"word":"yes","start":135.875,"end":136.195,"confidence":0.99902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12107829749584198},{"word":"that","start":136.195,"end":136.355,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.16326729953289032},{"word":"is","start":136.355,"end":136.595,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1681450754404068},{"word":"correct","start":136.595,"end":136.995,"confidence":1.0,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.17410962283611298},{"word":"they","start":136.995,"end":137.235,"confidence":0.9980469,"punctuated_word":"They","sentiment":"neutral","sentiment_score":0.15153223276138306},{"word":"should","start":137.235,"end":137.635,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.14228935539722443},{"word":"provide","start":137.635,"end":138.035,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.1001560166478157},{"word":"you","start":138.035,"end":138.515,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.34727364778518677},{"word":"a","start":138.515,"end":138.675,"confidence":0.46166992,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2039736211299896},{"word":"support","start":138.675,"end":139.175,"confidence":0.9995117,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.21044687926769257},{"word":"alright","start":140.18893,"end":140.68893,"confidence":0.98339844,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.35070058703422546},{"word":"thank","start":140.98894,"end":141.22894,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6437004208564758},{"word":"you","start":141.22894,"end":141.46893,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6580656170845032},{"word":"so","start":141.46893,"end":141.62894,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7172694206237793},{"word":"much","start":141.62894,"end":142.12894,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6284976005554199},{"word":"thank","start":143.54893,"end":143.78894,"confidence":0.98828125,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6382536888122559},{"word":"you","start":143.78894,"end":144.28894,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.44646286964416504},{"word":"you","start":145.30893,"end":145.46893,"confidence":0.9980469,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.7360010147094727},{"word":"do","start":145.46893,"end":145.70894,"confidence":0.98095703,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.7074122428894043},{"word":"the","start":145.70894,"end":145.86894,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.6916229724884033},{"word":"same","start":145.86894,"end":146.26894,"confidence":0.99902344,"punctuated_word":"same.","sentiment":"positive","sentiment_score":0.6742757558822632},{"word":"be","start":146.26894,"end":146.50894,"confidence":0.99902344,"punctuated_word":"Be","sentiment":"positive","sentiment_score":0.5834983587265015},{"word":"safe","start":146.50894,"end":146.74893,"confidence":1.0,"punctuated_word":"safe.","sentiment":"positive","sentiment_score":0.5236079692840576},{"word":"bye","start":146.74893,"end":146.98894,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.3049350082874298},{"word":"bye","start":146.98894,"end":147.48894,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.09689491987228394}],"paragraphs":{"transcript":"\nHi. Good afternoon. This is here at all accounts. How may I help you today? Hi.\n\nNice to have you on the line. How may I help you today? Okay. So it's an Indian phone number. Right?\n\nA phone number in India? You're referring to your phone number in India. Indian phone number. Okay. Okay.\n\nI got it. The reason why I've asked is you have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services and the mobile plan services, but we only support Australian numbers. So about your Indian phone number, you still need to contact your local network, which I believe is Airtel India.\n\nMhmm. I understand. However, we only provide support and services to Australian phone number. We are not affiliated to Airtel India. It just so happened we're using the same Airtel name, but we are operating solely in Australia For Australian number.\n\nYeah. Alright. So if you need any assistance or if you need Internet services or mobile plan services to your Australia number, that's the best time we can support and help you out. Mhmm. Sure.\n\nYeah. They could definitely help you out since it's still related to your Indian phone number even though you would like to get an eSIM. Yes. Mhmm. That is correct.\n\nYes. That is correct. They should provide you a support. Alright. Thank you so much.\n\nThank you. You do the same. Be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.32529154419898987},{"text":"Good afternoon.","start":0.88,"end":1.52,"sentiment":"positive","sentiment_score":0.5183883905410767},{"text":"This is here at all accounts.","start":1.52,"end":2.8799999,"sentiment":"positive","sentiment_score":0.4171256323655446},{"text":"How may I help you today?","start":2.8799999,"end":4.18,"sentiment":"positive","sentiment_score":0.429921492934227},{"text":"Hi.","start":8.4,"end":8.72,"sentiment":"positive","sentiment_score":0.5510020852088928}],"sentiment":"positive","sentiment_score":0.4372095726430416,"num_words":16,"start":0.56,"end":8.72},{"sentences":[{"text":"Nice to have you on the line.","start":8.72,"end":10.08,"sentiment":"positive","sentiment_score":0.7328020759991237},{"text":"How may I help you today?","start":10.08,"end":11.38,"sentiment":"positive","sentiment_score":0.4437661071618398},{"text":"Okay.","start":20.805,"end":21.305,"sentiment":"neutral","sentiment_score":-0.00014767702668905258},{"text":"So it's an Indian phone number.","start":21.365,"end":24.164999,"sentiment":"neutral","sentiment_score":-0.010274255803475777},{"text":"Right?","start":24.164999,"end":24.485,"sentiment":"neutral","sentiment_score":-0.014367034658789636}],"sentiment":"positive","sentiment_score":0.3674309965932653,"num_words":21,"start":8.72,"end":24.485},{"sentences":[{"text":"A phone number in India?","start":24.485,"end":25.704998,"sentiment":"neutral","sentiment_score":-0.02300916537642479},{"text":"You're referring to your phone number in India.","start":28.119999,"end":31.66,"sentiment":"neutral","sentiment_score":-0.05695436615496874},{"text":"Indian phone number.","start":33.32,"end":34.54,"sentiment":"neutral","sentiment_score":-0.012366931264599165},{"text":"Okay.","start":35.64,"end":36.14,"sentiment":"neutral","sentiment_score":-0.017910845577716827},{"text":"Okay.","start":38.519997,"end":38.68,"sentiment":"neutral","sentiment_score":-0.03505043685436249}],"sentiment":"neutral","sentiment_score":-0.036707935130430594,"num_words":18,"start":24.485,"end":38.68},{"sentences":[{"text":"I got it.","start":38.68,"end":39.239998,"sentiment":"neutral","sentiment_score":-0.06001847485701243},{"text":"The reason why I've asked is you have reached a wrong phone number.","start":39.239998,"end":43.144997,"sentiment":"neutral","sentiment_score":-0.29709244347535646},{"text":"This is Airtel Australia.","start":43.144997,"end":44.605,"sentiment":"neutral","sentiment_score":-0.13302818313241005},{"text":"What we do is to provide Internet services and the mobile plan services, but we only support Australian numbers.","start":44.824997,"end":53.065,"sentiment":"neutral","sentiment_score":-0.1065539258875345},{"text":"So about your Indian phone number, you still need to contact your local network, which I believe is Airtel India.","start":53.065,"end":60.54,"sentiment":"neutral","sentiment_score":-0.0964636973105371}],"sentiment":"neutral","sentiment_score":-0.14454522814159676,"num_words":59,"start":38.68,"end":60.54},{"sentences":[{"text":"Mhmm.","start":64.92,"end":65.4,"sentiment":"neutral","sentiment_score":-0.08345988392829895},{"text":"I understand.","start":65.4,"end":66.06,"sentiment":"neutral","sentiment_score":-0.10352888330817223},{"text":"However, we only provide support and services to Australian phone number.","start":66.36,"end":71.435,"sentiment":"neutral","sentiment_score":-0.1375492743470452},{"text":"We are not affiliated to Airtel India.","start":71.435,"end":74.495,"sentiment":"neutral","sentiment_score":-0.20677584622587478},{"text":"It just so happened we're using the same Airtel name, but we are operating solely in Australia For Australian number.","start":74.635,"end":85.61,"sentiment":"neutral","sentiment_score":0.011302321520633995}],"sentiment":"neutral","sentiment_score":-0.07377912589098985,"num_words":41,"start":64.92,"end":85.61},{"sentences":[{"text":"Yeah.","start":85.75,"end":86.25,"sentiment":"neutral","sentiment_score":0.06844791769981384},{"text":"Alright.","start":87.43,"end":87.93,"sentiment":"neutral","sentiment_score":0.10924329608678818},{"text":"So if you need any assistance or if you need Internet services or mobile plan services to your Australia number, that's the best time we can support and help you out.","start":88.39,"end":100.424995,"sentiment":"neutral","sentiment_score":0.15450627212562867},{"text":"Mhmm.","start":103.765,"end":103.924995,"sentiment":"neutral","sentiment_score":0.0026934416964650154},{"text":"Sure.","start":103.924995,"end":104.424995,"sentiment":"neutral","sentiment_score":0.018966246396303177}],"sentiment":"neutral","sentiment_score":0.14254415250782457,"num_words":35,"start":85.75,"end":104.424995},{"sentences":[{"text":"Yeah.","start":120.14,"end":120.619995,"sentiment":"neutral","sentiment_score":0.1761038303375244},{"text":"They could definitely help you out since it's still related to your Indian phone number even though you would like to get an eSIM.","start":120.619995,"end":129.735,"sentiment":"neutral","sentiment_score":0.158789969359835},{"text":"Yes.","start":132.275,"end":132.775,"sentiment":"neutral","sentiment_score":0.0306228157132864},{"text":"Mhmm.","start":133.715,"end":134.215,"sentiment":"neutral","sentiment_score":0.0468827560544014},{"text":"That is correct.","start":134.755,"end":135.815,"sentiment":"neutral","sentiment_score":0.11050001780192058}],"sentiment":"neutral","sentiment_score":0.14653562400490044,"num_words":30,"start":120.14,"end":135.815},{"sentences":[{"text":"Yes.","start":135.875,"end":136.195,"sentiment":"neutral","sentiment_score":0.12107829749584198},{"text":"That is correct.","start":136.195,"end":136.995,"sentiment":"neutral","sentiment_score":0.1685073326031367},{"text":"They should provide you a support.","start":136.995,"end":139.175,"sentiment":"neutral","sentiment_score":0.1926119588315487},{"text":"Alright.","start":140.18893,"end":140.68893,"sentiment":"positive","sentiment_score":0.35070058703422546},{"text":"Thank you so much.","start":140.98894,"end":142.12894,"sentiment":"positive","sentiment_score":0.6618832647800446}],"sentiment":"neutral","sentiment_score":0.31870037962992986,"num_words":15,"start":135.875,"end":142.12894},{"sentences":[{"text":"Thank you.","start":143.54893,"end":144.28894,"sentiment":"positive","sentiment_score":0.5423582792282104},{"text":"You do the same.","start":145.30893,"end":146.26894,"sentiment":"positive","sentiment_score":0.7023279964923859},{"text":"Be safe.","start":146.26894,"end":146.74893,"sentiment":"positive","sentiment_score":0.5535531640052795},{"text":"Bye bye.","start":146.74893,"end":147.48894,"sentiment":"neutral","sentiment_score":0.10402004420757294}],"sentiment":"positive","sentiment_score":0.5209174960851669,"num_words":10,"start":143.54893,"end":147.48894}]}}]},{"alternatives":[{"transcript":"Hi. This is Delica. So I am basically from India, and I own an Airtel SIM, which is e SIM actually. I'm sorry? Yep. Yep. My my phone number is Indian. Oh, yeah. Cool. I said what? Sorry. I'm just calling from Brisbane, actually. Alright. Oh, yeah. All good. Can I just confirm something? So what I need to do is, like, as I told you, I have an Indian number and that's it was an eSIM. I want to activate that eSIM on my new phone. So is it possible if I contact Airtel India that I would get some help regarding that? All good. So even if I'm in Australia, that would be possible, you reckon? Oh, all good. That was helpful. Yeah. Thank you. Have an amazing rest of the day.","confidence":0.9951172,"words":[{"word":"hi","start":5.2799997,"end":5.6,"confidence":0.91503906,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1384204924106598},{"word":"this","start":5.6,"end":5.92,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.14589740335941315},{"word":"is","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13864856958389282},{"word":"delica","start":6.08,"end":6.58,"confidence":0.7224121,"punctuated_word":"Delica.","sentiment":"neutral","sentiment_score":0.15063238143920898},{"word":"so","start":12.725,"end":13.225,"confidence":0.82958984,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01502937078475952},{"word":"i","start":13.525001,"end":13.845,"confidence":0.9550781,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00969882309436798},{"word":"am","start":13.845,"end":14.085,"confidence":0.81640625,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.0035431869328022003},{"word":"basically","start":14.085,"end":14.565001,"confidence":0.95703125,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":0.007730554789304733},{"word":"from","start":14.565001,"end":14.965,"confidence":0.98535156,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0022743716835975647},{"word":"india","start":14.965,"end":15.365001,"confidence":0.82055664,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":0.01358318980783224},{"word":"and","start":15.365001,"end":15.6050005,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0027693044394254684},{"word":"i","start":15.6050005,"end":15.845,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0027680303901433945},{"word":"own","start":15.845,"end":16.245,"confidence":0.9951172,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.03666059672832489},{"word":"an","start":16.245,"end":16.485,"confidence":0.78027344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.04495272412896156},{"word":"airtel","start":16.485,"end":16.985,"confidence":0.8909505,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.034782566130161285},{"word":"sim","start":17.045,"end":17.365,"confidence":0.8557129,"punctuated_word":"SIM,","sentiment":"neutral","sentiment_score":0.022272687405347824},{"word":"which","start":17.365,"end":17.605,"confidence":0.99902344,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.021445712074637413},{"word":"is","start":17.605,"end":18.005001,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03518381714820862},{"word":"e","start":18.005001,"end":18.085001,"confidence":0.17297363,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.02954653464257717},{"word":"sim","start":18.085001,"end":18.325,"confidence":0.5332031,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.027735980227589607},{"word":"actually","start":18.325,"end":18.825,"confidence":0.76123047,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":0.010863570496439934},{"word":"i'm","start":26.244999,"end":26.404999,"confidence":0.9904785,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05689379200339317},{"word":"sorry","start":26.404999,"end":26.904999,"confidence":0.9914551,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.06753778457641602},{"word":"yep","start":33.47,"end":33.97,"confidence":0.98950195,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.005650999024510384},{"word":"yep","start":34.829998,"end":35.309998,"confidence":0.7512207,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.0025882921181619167},{"word":"my","start":35.309998,"end":35.809998,"confidence":0.99316406,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.019969500601291656},{"word":"my","start":36.19,"end":36.35,"confidence":0.74072266,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.03590179234743118},{"word":"phone","start":36.35,"end":36.51,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.03451374173164368},{"word":"number","start":36.51,"end":36.75,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.035109858959913254},{"word":"is","start":36.75,"end":36.989998,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03682767599821091},{"word":"indian","start":36.989998,"end":37.489998,"confidence":0.99316406,"punctuated_word":"Indian.","sentiment":"neutral","sentiment_score":-0.02574162743985653},{"word":"oh","start":58.2,"end":58.36,"confidence":0.88623047,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.03513605520129204},{"word":"yeah","start":58.36,"end":58.68,"confidence":0.9445801,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.024466652423143387},{"word":"cool","start":58.68,"end":59.18,"confidence":0.7861328,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.013993663713335993},{"word":"i","start":59.88,"end":60.12,"confidence":0.30029297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011507920920848846},{"word":"said","start":60.12,"end":60.28,"confidence":0.7661133,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.04034517705440521},{"word":"what","start":60.28,"end":60.78,"confidence":0.46862793,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.03327580541372299},{"word":"sorry","start":61.32,"end":61.8,"confidence":0.7832031,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.15938067436218262},{"word":"i'm","start":61.8,"end":61.96,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12412984669208528},{"word":"just","start":61.96,"end":62.28,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1343943029642105},{"word":"calling","start":62.28,"end":62.6,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.08816435933113098},{"word":"from","start":62.6,"end":62.92,"confidence":0.9941406,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.12118856608867644},{"word":"brisbane","start":62.92,"end":63.4,"confidence":0.90112305,"punctuated_word":"Brisbane,","sentiment":"neutral","sentiment_score":-0.12566839158535004},{"word":"actually","start":63.4,"end":63.9,"confidence":0.9916992,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.10221298784017564},{"word":"alright","start":84.0,"end":84.5,"confidence":0.8696289,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.012994296848773956},{"word":"oh","start":85.119995,"end":85.35999,"confidence":0.87939453,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.054100073873996735},{"word":"yeah","start":85.35999,"end":85.85999,"confidence":0.97021484,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.04455948248505592},{"word":"all","start":101.215004,"end":101.455,"confidence":0.93603516,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.4182032644748688},{"word":"good","start":101.455,"end":101.69501,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.33340781927108765},{"word":"can","start":101.69501,"end":101.855,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.14768828451633453},{"word":"i","start":101.855,"end":102.01501,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1380646526813507},{"word":"just","start":102.01501,"end":102.255005,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1123642921447754},{"word":"confirm","start":102.255005,"end":102.735,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.1369929015636444},{"word":"something","start":102.735,"end":103.135,"confidence":0.9946289,"punctuated_word":"something?","sentiment":"neutral","sentiment_score":0.1495019793510437},{"word":"so","start":103.135,"end":103.455,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.006908435374498367},{"word":"what","start":103.455,"end":103.615005,"confidence":0.99609375,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.004348262213170528},{"word":"i","start":103.615005,"end":103.775,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004509610123932362},{"word":"need","start":103.775,"end":103.935005,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.00187428155913949},{"word":"to","start":103.935005,"end":104.095,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.018277164548635483},{"word":"do","start":104.095,"end":104.33501,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.026441315189003944},{"word":"is","start":104.33501,"end":104.815,"confidence":0.9160156,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":0.018906131386756897},{"word":"like","start":104.815,"end":105.315,"confidence":0.86816406,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.019459232687950134},{"word":"as","start":105.775,"end":105.935005,"confidence":0.71728516,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.020305952057242393},{"word":"i","start":105.935005,"end":106.095,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03074156492948532},{"word":"told","start":106.095,"end":106.33501,"confidence":0.9980469,"punctuated_word":"told","sentiment":"neutral","sentiment_score":0.027142584323883057},{"word":"you","start":106.33501,"end":106.575005,"confidence":0.97631836,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.023241955786943436},{"word":"i","start":106.575005,"end":106.65501,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012690210714936256},{"word":"have","start":106.65501,"end":106.815,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.017369765788316727},{"word":"an","start":106.815,"end":106.975006,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.01436733454465866},{"word":"indian","start":106.975006,"end":107.455,"confidence":0.99609375,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":0.0033211391419172287},{"word":"number","start":107.455,"end":107.775,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.01046636328101158},{"word":"and","start":107.775,"end":108.015,"confidence":0.61816406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.007199924439191818},{"word":"that's","start":108.015,"end":108.135,"confidence":0.576416,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.010359128937125206},{"word":"it","start":108.255005,"end":108.415,"confidence":0.2084961,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.016067709773778915},{"word":"was","start":108.415,"end":108.65501,"confidence":0.5913086,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.00510166771709919},{"word":"an","start":108.65501,"end":109.055,"confidence":0.9741211,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.02204122580587864},{"word":"esim","start":109.055,"end":109.555,"confidence":0.8022461,"punctuated_word":"eSIM.","sentiment":"neutral","sentiment_score":0.02441570535302162},{"word":"i","start":110.009995,"end":110.17,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01280272752046585},{"word":"want","start":110.17,"end":110.57,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.016874851658940315},{"word":"to","start":110.57,"end":110.649994,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.022906329482793808},{"word":"activate","start":110.649994,"end":111.13,"confidence":1.0,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":0.029792260378599167},{"word":"that","start":111.13,"end":111.45,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03234854340553284},{"word":"esim","start":111.45,"end":111.92999,"confidence":0.9902344,"punctuated_word":"eSIM","sentiment":"neutral","sentiment_score":0.026294343173503876},{"word":"on","start":111.92999,"end":112.09,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03057249076664448},{"word":"my","start":112.09,"end":112.329994,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03161416947841644},{"word":"new","start":112.329994,"end":112.57,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.04124980419874191},{"word":"phone","start":112.57,"end":113.07,"confidence":0.99609375,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":0.01781127043068409},{"word":"so","start":113.369995,"end":113.60999,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.019884733483195305},{"word":"is","start":113.60999,"end":113.85,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02136469259858131},{"word":"it","start":113.85,"end":113.92999,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.020641734823584557},{"word":"possible","start":113.92999,"end":114.409996,"confidence":1.0,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":0.022958924993872643},{"word":"if","start":114.409996,"end":114.57,"confidence":0.95947266,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04151716083288193},{"word":"i","start":114.57,"end":114.81,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02636082842946053},{"word":"contact","start":114.81,"end":115.31,"confidence":0.9658203,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.0228887852281332},{"word":"airtel","start":115.85,"end":116.25,"confidence":0.91341144,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.019734784960746765},{"word":"india","start":116.25,"end":116.75,"confidence":0.9716797,"punctuated_word":"India","sentiment":"neutral","sentiment_score":0.014319436624646189},{"word":"that","start":116.81,"end":117.31,"confidence":0.9770508,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03838873654603958},{"word":"i","start":117.85,"end":118.009995,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0317324623465538},{"word":"would","start":118.009995,"end":118.25,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.035009872168302536},{"word":"get","start":118.25,"end":118.409996,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.02912452444434166},{"word":"some","start":118.409996,"end":118.57,"confidence":0.99902344,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.02593366429209709},{"word":"help","start":118.57,"end":118.89,"confidence":0.9980469,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.02197922021150589},{"word":"regarding","start":118.89,"end":119.28999,"confidence":0.9892578,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.029177173972129825},{"word":"that","start":119.28999,"end":119.78999,"confidence":0.9819336,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.03658043593168259},{"word":"all","start":130.845,"end":131.085,"confidence":0.8183594,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.27742916345596313},{"word":"good","start":131.085,"end":131.325,"confidence":0.9970703,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.21525093913078308},{"word":"so","start":131.325,"end":131.565,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06168706715106964},{"word":"even","start":131.565,"end":131.725,"confidence":0.9980469,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.03733203187584877},{"word":"if","start":131.725,"end":131.885,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05351976305246353},{"word":"i'm","start":131.885,"end":132.045,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.029090266674757004},{"word":"in","start":132.045,"end":132.365,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.01055925153195858},{"word":"australia","start":132.365,"end":132.865,"confidence":0.97265625,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":0.0456664115190506},{"word":"that","start":132.925,"end":133.16501,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06521472334861755},{"word":"would","start":133.16501,"end":133.405,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.06064110994338989},{"word":"be","start":133.405,"end":133.565,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.05234326422214508},{"word":"possible","start":133.565,"end":134.065,"confidence":0.7702637,"punctuated_word":"possible,","sentiment":"neutral","sentiment_score":0.05532120168209076},{"word":"you","start":134.125,"end":134.285,"confidence":0.97314453,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015287001617252828},{"word":"reckon","start":134.285,"end":134.785,"confidence":0.9182129,"punctuated_word":"reckon?","sentiment":"neutral","sentiment_score":0.03556200489401817},{"word":"oh","start":137.245,"end":137.405,"confidence":0.78686523,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.23462426662445068},{"word":"all","start":137.405,"end":137.565,"confidence":0.7089844,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.27733340859413147},{"word":"good","start":137.565,"end":137.725,"confidence":0.9975586,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.2363843619823456},{"word":"that","start":137.725,"end":137.885,"confidence":0.99902344,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.2039932757616043},{"word":"was","start":137.885,"end":138.125,"confidence":0.8774414,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.29441192746162415},{"word":"helpful","start":138.125,"end":138.625,"confidence":1.0,"punctuated_word":"helpful.","sentiment":"neutral","sentiment_score":0.30225497484207153},{"word":"yeah","start":138.685,"end":138.99,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18994176387786865},{"word":"thank","start":142.19,"end":142.51001,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5935361981391907},{"word":"you","start":142.51001,"end":142.99,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5518999099731445},{"word":"have","start":142.99,"end":143.31,"confidence":0.99609375,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5244318842887878},{"word":"an","start":143.31,"end":143.55,"confidence":0.97998047,"punctuated_word":"an","sentiment":"positive","sentiment_score":0.43891313672065735},{"word":"amazing","start":143.55,"end":143.95001,"confidence":1.0,"punctuated_word":"amazing","sentiment":"positive","sentiment_score":0.76566082239151},{"word":"rest","start":143.95001,"end":144.19,"confidence":1.0,"punctuated_word":"rest","sentiment":"positive","sentiment_score":0.6567617058753967},{"word":"of","start":144.19,"end":144.35,"confidence":0.9951172,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.7418825626373291},{"word":"the","start":144.35,"end":144.43001,"confidence":0.9902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.6229958534240723},{"word":"day","start":144.43001,"end":144.93001,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.6679283380508423}],"paragraphs":{"transcript":"\nHi. This is Delica. So I am basically from India, and I own an Airtel SIM, which is e SIM actually. I'm sorry? Yep.\n\nYep. My my phone number is Indian. Oh, yeah. Cool. I said what?\n\nSorry. I'm just calling from Brisbane, actually. Alright. Oh, yeah. All good.\n\nCan I just confirm something? So what I need to do is, like, as I told you, I have an Indian number and that's it was an eSIM. I want to activate that eSIM on my new phone. So is it possible if I contact Airtel India that I would get some help regarding that? All good.\n\nSo even if I'm in Australia, that would be possible, you reckon? Oh, all good. That was helpful. Yeah. Thank you.\n\nHave an amazing rest of the day.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.2799997,"end":5.6,"sentiment":"neutral","sentiment_score":0.1384204924106598},{"text":"This is Delica.","start":5.6,"end":6.58,"sentiment":"neutral","sentiment_score":0.14505945146083832},{"text":"So I am basically from India, and I own an Airtel SIM, which is e SIM actually.","start":12.725,"end":18.825,"sentiment":"neutral","sentiment_score":0.01713858955704114},{"text":"I'm sorry?","start":26.244999,"end":26.904999,"sentiment":"neutral","sentiment_score":-0.062215788289904594},{"text":"Yep.","start":33.47,"end":33.97,"sentiment":"neutral","sentiment_score":-0.005650999024510384}],"sentiment":"neutral","sentiment_score":0.030619678902439773,"num_words":24,"start":5.2799997,"end":33.97},{"sentences":[{"text":"Yep.","start":34.829998,"end":35.309998,"sentiment":"neutral","sentiment_score":-0.0025882921181619167},{"text":"My my phone number is Indian.","start":35.309998,"end":37.489998,"sentiment":"neutral","sentiment_score":-0.0313440328463912},{"text":"Oh, yeah.","start":58.2,"end":58.68,"sentiment":"neutral","sentiment_score":-0.029801353812217712},{"text":"Cool.","start":58.68,"end":59.18,"sentiment":"neutral","sentiment_score":0.013993663713335993},{"text":"I said what?","start":59.88,"end":60.78,"sentiment":"neutral","sentiment_score":-0.028376301129659016}],"sentiment":"neutral","sentiment_score":-0.024722341268968124,"num_words":13,"start":34.829998,"end":60.78},{"sentences":[{"text":"Sorry.","start":61.32,"end":61.8,"sentiment":"neutral","sentiment_score":-0.15938067436218262},{"text":"I'm just calling from Brisbane, actually.","start":61.8,"end":63.9,"sentiment":"neutral","sentiment_score":-0.11595974241693814},{"text":"Alright.","start":84.0,"end":84.5,"sentiment":"neutral","sentiment_score":0.012994296848773956},{"text":"Oh, yeah.","start":85.119995,"end":85.85999,"sentiment":"neutral","sentiment_score":0.04932977817952633},{"text":"All good.","start":101.215004,"end":101.69501,"sentiment":"positive","sentiment_score":0.3758055418729782}],"sentiment":"neutral","sentiment_score":0.0006771506741642952,"num_words":12,"start":61.32,"end":101.69501},{"sentences":[{"text":"Can I just confirm something?","start":101.69501,"end":103.135,"sentiment":"neutral","sentiment_score":0.13692242205142974},{"text":"So what I need to do is, like, as I told you, I have an Indian number and that's it was an eSIM.","start":103.135,"end":109.555,"sentiment":"neutral","sentiment_score":0.015024202855546837},{"text":"I want to activate that eSIM on my new phone.","start":110.009995,"end":113.07,"sentiment":"neutral","sentiment_score":0.026226679049432277},{"text":"So is it possible if I contact Airtel India that I would get some help regarding that?","start":113.369995,"end":119.78999,"sentiment":"neutral","sentiment_score":0.02691748069927973},{"text":"All good.","start":130.845,"end":131.325,"sentiment":"neutral","sentiment_score":0.2463400512933731}],"sentiment":"neutral","sentiment_score":0.039345839314097374,"num_words":57,"start":101.69501,"end":131.325},{"sentences":[{"text":"So even if I'm in Australia, that would be possible, you reckon?","start":131.325,"end":134.785,"sentiment":"neutral","sentiment_score":0.04351867479272187},{"text":"Oh, all good.","start":137.245,"end":137.725,"sentiment":"neutral","sentiment_score":0.24944734573364258},{"text":"That was helpful.","start":137.725,"end":138.625,"sentiment":"neutral","sentiment_score":0.26688672602176666},{"text":"Yeah.","start":138.685,"end":138.99,"sentiment":"neutral","sentiment_score":0.18994176387786865},{"text":"Thank you.","start":142.19,"end":142.99,"sentiment":"positive","sentiment_score":0.5727180540561676}],"sentiment":"neutral","sentiment_score":0.16221924689376638,"num_words":21,"start":131.325,"end":142.99},{"sentences":[{"text":"Have an amazing rest of the day.","start":142.99,"end":144.93001,"sentiment":"positive","sentiment_score":0.6312249004840851}],"sentiment":"positive","sentiment_score":0.6312249004840851,"num_words":7,"start":142.99,"end":144.93001}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is here at all accounts. How may I help you today?\n\nChannel 1: Hi. This is Delica.\n\nChannel 0: Hi. Nice to have you on the line. How may I help you today?\n\nChannel 1: So I am basically from India, and I own an Airtel SIM, which is e SIM actually.\n\nChannel 0: Okay. So it's an Indian phone number. Right? A phone number in India?\n\nChannel 1: I'm sorry?\n\nChannel 0: You're referring to your phone number in India. Indian\n\nChannel 1: Yep.\n\nChannel 0: phone number.\n\nChannel 1: Yep. My\n\nChannel 0: Okay.\n\nChannel 1: my phone number is Indian.\n\nChannel 0: Okay. I got it. The reason why I've asked is you have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services and the mobile plan services, but we only support Australian numbers.\n\nSo about your Indian phone number, you still need to contact your local network,\n\nChannel 1: Oh,\n\nChannel 0: which\n\nChannel 1: yeah.\n\nChannel 0: I believe\n\nChannel 1: Cool.\n\nChannel 0: is Airtel\n\nChannel 1: I\n\nChannel 0: India.\n\nChannel 1: said what? Sorry. I'm just calling from Brisbane, actually.\n\nChannel 0: Mhmm. I understand. However, we only provide support and services to Australian phone number. We are not affiliated to Airtel India. It just so happened we're using the same Airtel name, but we are operating solely in Australia\n\nChannel 1: Alright.\n\nChannel 0: For Australian number.\n\nChannel 1: Oh, yeah.\n\nChannel 0: Yeah. Alright. So if you need any assistance or if you need Internet services or mobile plan services to your Australia number, that's the best time we can support and help you out.\n\nChannel 1: All good. Can I just confirm something? So what I\n\nChannel 0: Mhmm.\n\nChannel 1: need\n\nChannel 0: Sure.\n\nChannel 1: to do is, like, as I told you, I have an Indian number and that's it was an eSIM. I want to activate that eSIM on my new phone. So is it possible if I contact Airtel India that I would get some help regarding that?\n\nChannel 0: Yeah. They could definitely help you out since it's still related to your Indian phone number even though you would like to get an eSIM.\n\nChannel 1: All good. So even if I'm in\n\nChannel 0: Yes.\n\nChannel 1: Australia, that would be possible,\n\nChannel 0: Mhmm.\n\nChannel 1: you reckon?\n\nChannel 0: That is correct. Yes. That is correct. They should\n\nChannel 1: Oh, all good.\n\nChannel 0: provide\n\nChannel 1: That was\n\nChannel 0: you\n\nChannel 1: helpful.\n\nChannel 0: a support.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. Thank you so much.\n\nChannel 1: Thank you. Have an\n\nChannel 0: Thank\n\nChannel 1: amazing\n\nChannel 0: you.\n\nChannel 1: rest of the day.\n\nChannel 0: You do the same. Be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.32529154419898987},{"text":"Good afternoon.","start":0.88,"end":1.52,"sentiment":"positive","sentiment_score":0.5183883905410767},{"text":"This is here at all accounts.","start":1.52,"end":2.8799999,"sentiment":"positive","sentiment_score":0.4171256323655446},{"text":"How may I help you today?","start":2.8799999,"end":4.18,"sentiment":"positive","sentiment_score":0.429921492934227}],"sentiment":"positive","sentiment_score":0.42962340513865155,"channel":0,"num_words":15,"start":0.56,"end":4.18},{"sentences":[{"text":"Hi.","start":5.2799997,"end":5.6,"sentiment":"neutral","sentiment_score":0.1384204924106598},{"text":"This is Delica.","start":5.6,"end":6.58,"sentiment":"neutral","sentiment_score":0.14505945146083832}],"sentiment":"neutral","sentiment_score":0.14339971169829369,"channel":1,"num_words":4,"start":5.2799997,"end":6.58},{"sentences":[{"text":"Hi.","start":8.4,"end":8.72,"sentiment":"positive","sentiment_score":0.5510020852088928},{"text":"Nice to have you on the line.","start":8.72,"end":10.08,"sentiment":"positive","sentiment_score":0.7328020759991237},{"text":"How may I help you today?","start":10.08,"end":11.38,"sentiment":"positive","sentiment_score":0.4437661071618398}],"sentiment":"positive","sentiment_score":0.5959438042981284,"channel":0,"num_words":14,"start":8.4,"end":11.38},{"sentences":[{"text":"So I am basically from India, and I own an Airtel SIM, which is e SIM actually.","start":12.725,"end":18.825,"sentiment":"neutral","sentiment_score":0.01713858955704114}],"sentiment":"neutral","sentiment_score":0.01713858955704114,"channel":1,"num_words":17,"start":12.725,"end":18.825},{"sentences":[{"text":"Okay.","start":20.805,"end":21.305,"sentiment":"neutral","sentiment_score":-0.00014767702668905258},{"text":"So it's an Indian phone number.","start":21.365,"end":24.164999,"sentiment":"neutral","sentiment_score":-0.010274255803475777},{"text":"Right?","start":24.164999,"end":24.485,"sentiment":"neutral","sentiment_score":-0.014367034658789636},{"text":"A phone number in India?","start":24.485,"end":25.704998,"sentiment":"neutral","sentiment_score":-0.02300916537642479}],"sentiment":"neutral","sentiment_score":-0.014708159491419792,"channel":0,"num_words":13,"start":20.805,"end":25.704998},{"sentences":[{"text":"I'm sorry?","start":26.244999,"end":26.904999,"sentiment":"neutral","sentiment_score":-0.062215788289904594}],"sentiment":"neutral","sentiment_score":-0.062215788289904594,"channel":1,"num_words":2,"start":26.244999,"end":26.904999},{"sentences":[{"text":"You're referring to your phone number in India.","start":28.119999,"end":31.66,"sentiment":"neutral","sentiment_score":-0.05695436615496874},{"text":"Indian","start":33.32,"end":33.8,"sentiment":"neutral","sentiment_score":-0.013165153563022614}],"sentiment":"neutral","sentiment_score":-0.05208889808919695,"channel":0,"num_words":9,"start":28.119999,"end":33.8},{"sentences":[{"text":"Yep.","start":33.47,"end":33.97,"sentiment":"neutral","sentiment_score":-0.005650999024510384}],"sentiment":"neutral","sentiment_score":-0.005650999024510384,"channel":1,"num_words":1,"start":33.47,"end":33.97},{"sentences":[{"text":"phone number.","start":33.8,"end":34.54,"sentiment":"neutral","sentiment_score":-0.01196782011538744}],"sentiment":"neutral","sentiment_score":-0.01196782011538744,"channel":0,"num_words":2,"start":33.8,"end":34.54},{"sentences":[{"text":"Yep.","start":34.829998,"end":35.309998,"sentiment":"neutral","sentiment_score":-0.0025882921181619167},{"text":"My","start":35.309998,"end":35.809998,"sentiment":"neutral","sentiment_score":-0.019969500601291656}],"sentiment":"neutral","sentiment_score":-0.011278896359726787,"channel":1,"num_words":2,"start":34.829998,"end":35.809998},{"sentences":[{"text":"Okay.","start":35.64,"end":36.14,"sentiment":"neutral","sentiment_score":-0.017910845577716827}],"sentiment":"neutral","sentiment_score":-0.017910845577716827,"channel":0,"num_words":1,"start":35.64,"end":36.14},{"sentences":[{"text":"my phone number is Indian.","start":36.19,"end":37.489998,"sentiment":"neutral","sentiment_score":-0.03361893929541111}],"sentiment":"neutral","sentiment_score":-0.03361893929541111,"channel":1,"num_words":5,"start":36.19,"end":37.489998},{"sentences":[{"text":"Okay.","start":38.519997,"end":38.68,"sentiment":"neutral","sentiment_score":-0.03505043685436249},{"text":"I got it.","start":38.68,"end":39.239998,"sentiment":"neutral","sentiment_score":-0.06001847485701243},{"text":"The reason why I've asked is you have reached a wrong phone number.","start":39.239998,"end":43.144997,"sentiment":"neutral","sentiment_score":-0.29709244347535646},{"text":"This is Airtel Australia.","start":43.144997,"end":44.605,"sentiment":"neutral","sentiment_score":-0.13302818313241005},{"text":"What we do is to provide Internet services and the mobile plan services, but we only support Australian numbers.","start":44.824997,"end":53.065,"sentiment":"neutral","sentiment_score":-0.1065539258875345}],"sentiment":"neutral","sentiment_score":-0.16584862377494575,"channel":0,"num_words":40,"start":38.519997,"end":53.065},{"sentences":[{"text":"So about your Indian phone number, you still need to contact your local network,","start":53.065,"end":58.14,"sentiment":"neutral","sentiment_score":-0.12874345215303556}],"sentiment":"neutral","sentiment_score":-0.12874345215303556,"channel":0,"num_words":14,"start":53.065,"end":58.14},{"sentences":[{"text":"Oh,","start":58.2,"end":58.36,"sentiment":"neutral","sentiment_score":-0.03513605520129204}],"sentiment":"neutral","sentiment_score":-0.03513605520129204,"channel":1,"num_words":1,"start":58.2,"end":58.36},{"sentences":[{"text":"which","start":58.2,"end":58.52,"sentiment":"neutral","sentiment_score":-0.05723574385046959}],"sentiment":"neutral","sentiment_score":-0.05723574385046959,"channel":0,"num_words":1,"start":58.2,"end":58.52},{"sentences":[{"text":"yeah.","start":58.36,"end":58.68,"sentiment":"neutral","sentiment_score":-0.024466652423143387}],"sentiment":"neutral","sentiment_score":-0.024466652423143387,"channel":1,"num_words":1,"start":58.36,"end":58.68},{"sentences":[{"text":"I believe","start":58.52,"end":59.0,"sentiment":"neutral","sentiment_score":-0.024286731146275997}],"sentiment":"neutral","sentiment_score":-0.024286731146275997,"channel":0,"num_words":2,"start":58.52,"end":59.0},{"sentences":[{"text":"Cool.","start":58.68,"end":59.18,"sentiment":"neutral","sentiment_score":0.013993663713335993}],"sentiment":"neutral","sentiment_score":0.013993663713335993,"channel":1,"num_words":1,"start":58.68,"end":59.18},{"sentences":[{"text":"is Airtel","start":59.0,"end":60.04,"sentiment":"neutral","sentiment_score":-0.012701864354312422}],"sentiment":"neutral","sentiment_score":-0.012701864354312422,"channel":0,"num_words":2,"start":59.0,"end":60.04},{"sentences":[{"text":"I","start":59.88,"end":60.12,"sentiment":"neutral","sentiment_score":-0.011507920920848846}],"sentiment":"neutral","sentiment_score":-0.011507920920848846,"channel":1,"num_words":1,"start":59.88,"end":60.12},{"sentences":[{"text":"India.","start":60.04,"end":60.54,"sentiment":"neutral","sentiment_score":0.004347318783402443}],"sentiment":"neutral","sentiment_score":0.004347318783402443,"channel":0,"num_words":1,"start":60.04,"end":60.54},{"sentences":[{"text":"said what?","start":60.12,"end":60.78,"sentiment":"neutral","sentiment_score":-0.0368104912340641},{"text":"Sorry.","start":61.32,"end":61.8,"sentiment":"neutral","sentiment_score":-0.15938067436218262},{"text":"I'm just calling from Brisbane, actually.","start":61.8,"end":63.9,"sentiment":"neutral","sentiment_score":-0.11595974241693814}],"sentiment":"neutral","sentiment_score":-0.10319556792577107,"channel":1,"num_words":9,"start":60.12,"end":63.9},{"sentences":[{"text":"Mhmm.","start":64.92,"end":65.4,"sentiment":"neutral","sentiment_score":-0.08345988392829895},{"text":"I understand.","start":65.4,"end":66.06,"sentiment":"neutral","sentiment_score":-0.10352888330817223},{"text":"However, we only provide support and services to Australian phone number.","start":66.36,"end":71.435,"sentiment":"neutral","sentiment_score":-0.1375492743470452},{"text":"We are not affiliated to Airtel India.","start":71.435,"end":74.495,"sentiment":"neutral","sentiment_score":-0.20677584622587478},{"text":"It just so happened we're using the same Airtel name, but we are operating solely in Australia","start":74.635,"end":82.895004,"sentiment":"neutral","sentiment_score":0.010947409962468287}],"sentiment":"neutral","sentiment_score":-0.08065485848898166,"channel":0,"num_words":38,"start":64.92,"end":82.895004},{"sentences":[{"text":"Alright.","start":84.0,"end":84.5,"sentiment":"neutral","sentiment_score":0.012994296848773956}],"sentiment":"neutral","sentiment_score":0.012994296848773956,"channel":1,"num_words":1,"start":84.0,"end":84.5},{"sentences":[{"text":"For Australian number.","start":84.07,"end":85.61,"sentiment":"neutral","sentiment_score":0.013313487016906341}],"sentiment":"neutral","sentiment_score":0.013313487016906341,"channel":0,"num_words":3,"start":84.07,"end":85.61},{"sentences":[{"text":"Oh, yeah.","start":85.119995,"end":85.85999,"sentiment":"neutral","sentiment_score":0.04932977817952633}],"sentiment":"neutral","sentiment_score":0.04932977817952633,"channel":1,"num_words":2,"start":85.119995,"end":85.85999},{"sentences":[{"text":"Yeah.","start":85.75,"end":86.25,"sentiment":"neutral","sentiment_score":0.06844791769981384},{"text":"Alright.","start":87.43,"end":87.93,"sentiment":"neutral","sentiment_score":0.10924329608678818},{"text":"So if you need any assistance or if you need Internet services or mobile plan services to your Australia number, that's the best time we can support and help you out.","start":88.39,"end":100.424995,"sentiment":"neutral","sentiment_score":0.15450627212562867}],"sentiment":"neutral","sentiment_score":0.150526837869124,"channel":0,"num_words":33,"start":85.75,"end":100.424995},{"sentences":[{"text":"All good.","start":101.215004,"end":101.69501,"sentiment":"positive","sentiment_score":0.3758055418729782},{"text":"Can I just confirm something?","start":101.69501,"end":103.135,"sentiment":"neutral","sentiment_score":0.13692242205142974},{"text":"So what I","start":103.135,"end":103.775,"sentiment":"neutral","sentiment_score":0.0052554359038670855}],"sentiment":"neutral","sentiment_score":0.14519895017147064,"channel":1,"num_words":10,"start":101.215004,"end":103.775},{"sentences":[{"text":"Mhmm.","start":103.765,"end":103.924995,"sentiment":"neutral","sentiment_score":0.0026934416964650154}],"sentiment":"neutral","sentiment_score":0.0026934416964650154,"channel":0,"num_words":1,"start":103.765,"end":103.924995},{"sentences":[{"text":"need","start":103.775,"end":103.935005,"sentiment":"neutral","sentiment_score":0.00187428155913949}],"sentiment":"neutral","sentiment_score":0.00187428155913949,"channel":1,"num_words":1,"start":103.775,"end":103.935005},{"sentences":[{"text":"Sure.","start":103.924995,"end":104.424995,"sentiment":"neutral","sentiment_score":0.018966246396303177}],"sentiment":"neutral","sentiment_score":0.018966246396303177,"channel":0,"num_words":1,"start":103.924995,"end":104.424995},{"sentences":[{"text":"to do is, like, as I told you, I have an Indian number and that's it was an eSIM.","start":103.935005,"end":109.555,"sentiment":"neutral","sentiment_score":0.01725874086351771},{"text":"I want to activate that eSIM on my new phone.","start":110.009995,"end":113.07,"sentiment":"neutral","sentiment_score":0.026226679049432277},{"text":"So is it possible if I contact Airtel India that I would get some help regarding that?","start":113.369995,"end":119.78999,"sentiment":"neutral","sentiment_score":0.02691748069927973}],"sentiment":"neutral","sentiment_score":0.022777826930193798,"channel":1,"num_words":46,"start":103.935005,"end":119.78999},{"sentences":[{"text":"Yeah.","start":120.14,"end":120.619995,"sentiment":"neutral","sentiment_score":0.1761038303375244},{"text":"They could definitely help you out since it's still related to your Indian phone number even though you would like to get an eSIM.","start":120.619995,"end":129.735,"sentiment":"neutral","sentiment_score":0.158789969359835}],"sentiment":"neutral","sentiment_score":0.15948252379894257,"channel":0,"num_words":25,"start":120.14,"end":129.735},{"sentences":[{"text":"All good.","start":130.845,"end":131.325,"sentiment":"neutral","sentiment_score":0.2463400512933731},{"text":"So even if I'm in","start":131.325,"end":132.365,"sentiment":"neutral","sentiment_score":0.038437676057219504}],"sentiment":"neutral","sentiment_score":0.09783835469612054,"channel":1,"num_words":7,"start":130.845,"end":132.365},{"sentences":[{"text":"Yes.","start":132.275,"end":132.775,"sentiment":"neutral","sentiment_score":0.0306228157132864}],"sentiment":"neutral","sentiment_score":0.0306228157132864,"channel":0,"num_words":1,"start":132.275,"end":132.775},{"sentences":[{"text":"Australia, that would be possible,","start":132.365,"end":134.065,"sentiment":"neutral","sentiment_score":0.05583734214305878}],"sentiment":"neutral","sentiment_score":0.05583734214305878,"channel":1,"num_words":5,"start":132.365,"end":134.065},{"sentences":[{"text":"Mhmm.","start":133.715,"end":134.215,"sentiment":"neutral","sentiment_score":0.0468827560544014}],"sentiment":"neutral","sentiment_score":0.0468827560544014,"channel":0,"num_words":1,"start":133.715,"end":134.215},{"sentences":[{"text":"you reckon?","start":134.125,"end":134.785,"sentiment":"neutral","sentiment_score":0.0254245032556355}],"sentiment":"neutral","sentiment_score":0.0254245032556355,"channel":1,"num_words":2,"start":134.125,"end":134.785},{"sentences":[{"text":"That is correct.","start":134.755,"end":135.815,"sentiment":"neutral","sentiment_score":0.11050001780192058},{"text":"Yes.","start":135.875,"end":136.195,"sentiment":"neutral","sentiment_score":0.12107829749584198},{"text":"That is correct.","start":136.195,"end":136.995,"sentiment":"neutral","sentiment_score":0.1685073326031367},{"text":"They should","start":136.995,"end":137.635,"sentiment":"neutral","sentiment_score":0.14691079407930374}],"sentiment":"neutral","sentiment_score":0.13910243742995793,"channel":0,"num_words":9,"start":134.755,"end":137.635},{"sentences":[{"text":"Oh, all good.","start":137.245,"end":137.725,"sentiment":"neutral","sentiment_score":0.24944734573364258}],"sentiment":"neutral","sentiment_score":0.24944734573364258,"channel":1,"num_words":3,"start":137.245,"end":137.725},{"sentences":[{"text":"provide","start":137.635,"end":138.035,"sentiment":"neutral","sentiment_score":0.1001560166478157}],"sentiment":"neutral","sentiment_score":0.1001560166478157,"channel":0,"num_words":1,"start":137.635,"end":138.035},{"sentences":[{"text":"That was","start":137.725,"end":138.125,"sentiment":"neutral","sentiment_score":0.24920260161161423}],"sentiment":"neutral","sentiment_score":0.24920260161161423,"channel":1,"num_words":2,"start":137.725,"end":138.125},{"sentences":[{"text":"you","start":138.035,"end":138.515,"sentiment":"positive","sentiment_score":0.34727364778518677}],"sentiment":"positive","sentiment_score":0.34727364778518677,"channel":0,"num_words":1,"start":138.035,"end":138.515},{"sentences":[{"text":"helpful.","start":138.125,"end":138.625,"sentiment":"neutral","sentiment_score":0.30225497484207153}],"sentiment":"neutral","sentiment_score":0.30225497484207153,"channel":1,"num_words":1,"start":138.125,"end":138.625},{"sentences":[{"text":"a support.","start":138.515,"end":139.175,"sentiment":"neutral","sentiment_score":0.2072102501988411}],"sentiment":"neutral","sentiment_score":0.2072102501988411,"channel":0,"num_words":2,"start":138.515,"end":139.175},{"sentences":[{"text":"Yeah.","start":138.685,"end":138.99,"sentiment":"neutral","sentiment_score":0.18994176387786865}],"sentiment":"neutral","sentiment_score":0.18994176387786865,"channel":1,"num_words":1,"start":138.685,"end":138.99},{"sentences":[{"text":"Alright.","start":140.18893,"end":140.68893,"sentiment":"positive","sentiment_score":0.35070058703422546},{"text":"Thank you so much.","start":140.98894,"end":142.12894,"sentiment":"positive","sentiment_score":0.6618832647800446}],"sentiment":"positive","sentiment_score":0.5996467292308807,"channel":0,"num_words":5,"start":140.18893,"end":142.12894},{"sentences":[{"text":"Thank you.","start":142.19,"end":142.99,"sentiment":"positive","sentiment_score":0.5727180540561676},{"text":"Have an","start":142.99,"end":143.55,"sentiment":"positive","sentiment_score":0.4816725105047226}],"sentiment":"positive","sentiment_score":0.5271952822804451,"channel":1,"num_words":4,"start":142.19,"end":143.55},{"sentences":[{"text":"Thank","start":143.54893,"end":143.78894,"sentiment":"positive","sentiment_score":0.6382536888122559}],"sentiment":"positive","sentiment_score":0.6382536888122559,"channel":0,"num_words":1,"start":143.54893,"end":143.78894},{"sentences":[{"text":"amazing","start":143.55,"end":143.95001,"sentiment":"positive","sentiment_score":0.76566082239151}],"sentiment":"positive","sentiment_score":0.76566082239151,"channel":1,"num_words":1,"start":143.55,"end":143.95001},{"sentences":[{"text":"you.","start":143.78894,"end":144.28894,"sentiment":"positive","sentiment_score":0.44646286964416504}],"sentiment":"positive","sentiment_score":0.44646286964416504,"channel":0,"num_words":1,"start":143.78894,"end":144.28894},{"sentences":[{"text":"rest of the day.","start":143.95001,"end":144.93001,"sentiment":"positive","sentiment_score":0.6723921149969101}],"sentiment":"positive","sentiment_score":0.6723921149969101,"channel":1,"num_words":4,"start":143.95001,"end":144.93001},{"sentences":[{"text":"You do the same.","start":145.30893,"end":146.26894,"sentiment":"positive","sentiment_score":0.7023279964923859},{"text":"Be safe.","start":146.26894,"end":146.74893,"sentiment":"positive","sentiment_score":0.5535531640052795},{"text":"Bye bye.","start":146.74893,"end":147.48894,"sentiment":"neutral","sentiment_score":0.10402004420757294}],"sentiment":"positive","sentiment_score":0.515557300299406,"channel":0,"num_words":8,"start":145.30893,"end":147.48894}]},"summary":{"result":"success","short":"A customer calls all accounts and is transferred to Airtel Australia. The representative explains that they only provide support to Australian phone numbers and not to India. The customer asks if they can activate an e [Thee [Thee [Thee is confirmed and the representative assures them that they can help with the activation. The call ends with pleasantries."},"intents":{"segments":[{"text":"So if you need any assistance or if you need Internet services or mobile plan services to your Australia number, that's the best time we can support and help you out. All good.","start_word":204,"end_word":236,"intents":[{"intent":"Assist","confidence_score":0.017346213}]},{"text":"to do is, like, as I told you, I have an Indian number and that's it was an eSIM. I want to activate that eSIM on my new phone. So is it possible if I contact Airtel India that I would get some help regarding that? Yeah.","start_word":248,"end_word":294,"intents":[{"intent":"Contact airtel india","confidence_score":0.24175823}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.32529154419898987},{"text":"Good afternoon. This is here at all accounts. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.4344413876533508},{"text":"Hi. This is Delica.","start_word":15,"end_word":18,"sentiment":"neutral","sentiment_score":0.14475487172603607},{"text":"Hi. Nice to have you on the line. How may I help you today?","start_word":19,"end_word":32,"sentiment":"positive","sentiment_score":0.5947332382202148},{"text":"So I am basically from India, and I own an Airtel SIM, which is e SIM actually. Okay. So it's an Indian phone number. Right? A phone number in India? I'm sorry? You're referring to your phone number in India. Indian Yep. phone number. Yep. My Okay. my phone number is Indian. Okay. I got it. The reason why I've asked is you have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services and the mobile plan services, but we only support Australian numbers. So about your Indian phone number, you still need to contact your local network, which Oh, yeah. I believe Cool. is Airtel I India. said what? Sorry. I'm just calling from Brisbane, actually. Mhmm. I understand. However, we only provide support and services to Australian phone number. We are not affiliated to Airtel India. It just so happened we're using the same Airtel name, but we are operating solely in Australia Alright. For Australian number. Oh, yeah. Yeah. Alright. So if you need any assistance or if you need Internet services or mobile plan services to your Australia number, that's the best time we can support and help you out.","start_word":33,"end_word":234,"sentiment":"neutral","sentiment_score":-0.03873938683531072},{"text":"All good.","start_word":235,"end_word":236,"sentiment":"positive","sentiment_score":0.3616729974746704},{"text":"Can I just confirm something? So what I Mhmm. need Sure. to do is, like, as I told you, I have an Indian number and that's it was an eSIM. I want to activate that eSIM on my new phone. So is it possible if I contact Airtel India that I would get some help regarding that? Yeah. They could definitely help you out since it's still related to your Indian phone number even though you would like to get an eSIM. All good. So even if I'm in Yes. Australia, that would be possible, Mhmm. you reckon? That is correct. Yes. That is correct. They should Oh, all good. provide That was you helpful. a support. Yeah.","start_word":237,"end_word":354,"sentiment":"neutral","sentiment_score":0.08971821516752243},{"text":"Alright. Thank you so much. Thank you. Have an Thank amazing you. rest of the day. You do the same. Be safe.","start_word":355,"end_word":376,"sentiment":"positive","sentiment_score":0.6083595373413779},{"text":"Bye bye.","start_word":377,"end_word":378,"sentiment":"neutral","sentiment_score":0.3062519431114197}],"average":{"sentiment":"neutral","sentiment_score":0.08330151518034844}}}}