{"metadata":{"transaction_key":"deprecated","request_id":"019eed22-e4fc-7de0-be41-bdbd586cee1c","sha256":"0c068e1206a09dc602185d31b002ff73b3acad03b34a98d613da48bfd7136dd8","created":"2026-06-22T02:22:29.674Z","duration":142.63194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":454,"output_tokens":77},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":516,"output_tokens":518},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":516,"output_tokens":123}},"results":{"channels":[{"alternatives":[{"transcript":"Abby from TechnoOne. Hello? Hi. Good afternoon. This is Abby from Sac Nuance, sir. I I wanted to make sure that I'm calling the right person. Is this Chenneth Fernando at TechnuWand. This is Chenneth, right, in elite staffing.com.au? Right. Right. So Daniel asked me to reach out to you, sir. We're actually from Springfield, Brisbane. So we wanted I just wanted to make sure that I'm talking to the right person so that that's you, actually. So we've spoken with you in the past, and I have a note here. I wanted to make sure that I'm I wanted to confirm this to you that you're coming up for an IT review towards the middle of this year. IT IT review for an IT review in the middle of this year because Daniel would like to talk to you about it so he would reach out, basically. Right. Right. And are you in the okay. Is this the best number to call also? The one in Daniel. Daniel. Daniel. D a n n e. Yeah. Yeah. I will make it super easy for you. I will let him know, and then I'll let him call you as soon as possible. Alright? Again, this is for an IT review for the middle towards the middle of this year. So he would call you about it. Alright. Alright. Thank you. Take care.","confidence":0.99902344,"words":[{"word":"abby","start":6.16,"end":6.66,"confidence":0.5625,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.10881669074296953},{"word":"from","start":6.72,"end":7.12,"confidence":0.9892578,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09605749696493147},{"word":"technoone","start":7.12,"end":7.62,"confidence":0.80566406,"punctuated_word":"TechnoOne.","sentiment":"neutral","sentiment_score":0.11422228068113328},{"word":"hello","start":23.175,"end":23.675,"confidence":0.986084,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05824285373091698},{"word":"hi","start":24.455,"end":24.775,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2270791232585907},{"word":"good","start":24.775,"end":25.015,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4296850562095642},{"word":"afternoon","start":25.015,"end":25.494999,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3720936477184296},{"word":"this","start":25.494999,"end":25.735,"confidence":0.9980469,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.21640770137310028},{"word":"is","start":25.735,"end":25.974998,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.23321177065372467},{"word":"abby","start":25.974998,"end":26.294998,"confidence":0.9316406,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.236576110124588},{"word":"from","start":26.294998,"end":26.695,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.31896260380744934},{"word":"sac","start":26.695,"end":27.015,"confidence":0.36157227,"punctuated_word":"Sac","sentiment":"neutral","sentiment_score":0.22321441769599917},{"word":"nuance","start":27.015,"end":27.335,"confidence":0.67838544,"punctuated_word":"Nuance,","sentiment":"neutral","sentiment_score":0.2197643220424652},{"word":"sir","start":27.335,"end":27.735,"confidence":0.9995117,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.36213964223861694},{"word":"i","start":27.735,"end":27.895,"confidence":0.55908203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08446492999792099},{"word":"i","start":27.895,"end":27.974998,"confidence":0.61621094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02110426127910614},{"word":"wanted","start":27.974998,"end":28.215,"confidence":0.9980469,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.0017614960670471191},{"word":"to","start":28.215,"end":28.375,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03287762403488159},{"word":"make","start":28.375,"end":28.535,"confidence":0.99902344,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.0017482638359069824},{"word":"sure","start":28.535,"end":28.695,"confidence":0.99902344,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.03826986253261566},{"word":"that","start":28.695,"end":28.855,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.006067201495170593},{"word":"i'm","start":28.855,"end":29.355,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.032836608588695526},{"word":"calling","start":29.415,"end":29.735,"confidence":0.7871094,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.007726386189460754},{"word":"the","start":29.735,"end":29.895,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07102856040000916},{"word":"right","start":29.895,"end":30.134998,"confidence":0.9921875,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.1243419498205185},{"word":"person","start":30.134998,"end":30.51,"confidence":0.8688965,"punctuated_word":"person.","sentiment":"neutral","sentiment_score":0.06537970155477524},{"word":"is","start":30.75,"end":30.99,"confidence":0.984375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.010517209768295288},{"word":"this","start":30.99,"end":31.49,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.013020072132349014},{"word":"chenneth","start":31.79,"end":32.29,"confidence":0.5328776,"punctuated_word":"Chenneth","sentiment":"neutral","sentiment_score":-0.0003296012873761356},{"word":"fernando","start":32.75,"end":33.25,"confidence":0.9921875,"punctuated_word":"Fernando","sentiment":"neutral","sentiment_score":0.00778236985206604},{"word":"at","start":34.75,"end":35.25,"confidence":0.51660156,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.17992450296878815},{"word":"technuwand","start":37.47,"end":37.97,"confidence":0.78271484,"punctuated_word":"TechnuWand.","sentiment":"neutral","sentiment_score":-0.032351281493902206},{"word":"this","start":38.67,"end":39.17,"confidence":0.9941406,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.019047867506742477},{"word":"is","start":39.71,"end":39.95,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009587259963154793},{"word":"chenneth","start":39.95,"end":40.43,"confidence":0.9121094,"punctuated_word":"Chenneth,","sentiment":"neutral","sentiment_score":-0.0025824159383773804},{"word":"right","start":40.43,"end":40.67,"confidence":0.9970703,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":0.001885049045085907},{"word":"in","start":40.67,"end":40.91,"confidence":0.8496094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0006329566240310669},{"word":"elite","start":40.91,"end":41.31,"confidence":0.5620117,"punctuated_word":"elite","sentiment":"neutral","sentiment_score":0.02362380176782608},{"word":"staffing.com.au","start":41.31,"end":44.05,"confidence":0.9737142,"punctuated_word":"staffing.com.au?","sentiment":"neutral","sentiment_score":0.002283533802255988},{"word":"right","start":45.71,"end":45.95,"confidence":0.7885742,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.05724029242992401},{"word":"right","start":45.95,"end":46.45,"confidence":0.951416,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.059554800391197205},{"word":"so","start":46.565002,"end":46.805,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06121148914098739},{"word":"daniel","start":46.805,"end":47.285,"confidence":0.67285156,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.0683155208826065},{"word":"asked","start":47.285,"end":47.525,"confidence":0.9951172,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.06936052441596985},{"word":"me","start":47.525,"end":47.845,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05029869079589844},{"word":"to","start":47.845,"end":48.165,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.054799750447273254},{"word":"reach","start":48.165,"end":48.405,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.09137897193431854},{"word":"out","start":48.405,"end":48.645,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.06402993202209473},{"word":"to","start":48.645,"end":48.805,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.076230987906456},{"word":"you","start":48.805,"end":48.965,"confidence":0.9951172,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.0746922492980957},{"word":"sir","start":48.965,"end":49.205,"confidence":0.9975586,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.1061997339129448},{"word":"we're","start":49.205,"end":49.525,"confidence":0.99853516,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.04632183909416199},{"word":"actually","start":49.525,"end":50.025,"confidence":0.9921875,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.05926740914583206},{"word":"from","start":50.165,"end":50.645,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0008187741041183472},{"word":"springfield","start":50.645,"end":51.145,"confidence":0.99072266,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.03655783832073212},{"word":"brisbane","start":51.525,"end":52.025,"confidence":0.92700195,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.052926503121852875},{"word":"so","start":52.885002,"end":53.205,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03729097545146942},{"word":"we","start":53.205,"end":53.365,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.062799833714962},{"word":"wanted","start":53.365,"end":53.685,"confidence":0.9980469,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.11212264001369476},{"word":"i","start":53.765,"end":53.925,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0666913241147995},{"word":"just","start":53.925,"end":54.085,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07732801139354706},{"word":"wanted","start":54.085,"end":54.325,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.052559807896614075},{"word":"to","start":54.325,"end":54.405,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04617151618003845},{"word":"make","start":54.405,"end":54.565002,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.005110502243041992},{"word":"sure","start":54.565002,"end":54.725,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.027320176362991333},{"word":"that","start":54.725,"end":54.885002,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03943727910518646},{"word":"i'm","start":54.885002,"end":55.045,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.038193635642528534},{"word":"talking","start":55.045,"end":55.285,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":-0.02433726191520691},{"word":"to","start":55.285,"end":55.365,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03039181232452393},{"word":"the","start":55.365,"end":55.525,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04458409547805786},{"word":"right","start":55.525,"end":55.685,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.11531881988048552},{"word":"person","start":55.685,"end":56.005,"confidence":0.9980469,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.06910288333892822},{"word":"so","start":56.005,"end":56.245003,"confidence":0.4350586,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.12427794933319092},{"word":"that","start":56.245003,"end":56.485,"confidence":0.97802734,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.20765212178230288},{"word":"that's","start":56.565002,"end":57.065002,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.17288655042648315},{"word":"you","start":57.765,"end":58.085,"confidence":0.7290039,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.1645093858242035},{"word":"actually","start":58.085,"end":58.485,"confidence":0.9975586,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":0.15118888020515442},{"word":"so","start":58.485,"end":58.86,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1102721095085144},{"word":"we've","start":59.02,"end":59.34,"confidence":0.99902344,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.11675455421209335},{"word":"spoken","start":59.34,"end":59.84,"confidence":1.0,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":0.11678823828697205},{"word":"with","start":60.86,"end":61.18,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.17292527854442596},{"word":"you","start":61.18,"end":61.5,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16088497638702393},{"word":"in","start":61.5,"end":61.74,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.135544091463089},{"word":"the","start":61.74,"end":61.9,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12999524176120758},{"word":"past","start":61.9,"end":62.3,"confidence":0.94677734,"punctuated_word":"past,","sentiment":"neutral","sentiment_score":0.1416291445493698},{"word":"and","start":62.3,"end":62.62,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09493017196655272},{"word":"i","start":62.62,"end":62.7,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12468457221984865},{"word":"have","start":62.7,"end":62.940002,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.10839982330799104},{"word":"a","start":62.940002,"end":63.02,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06624656170606613},{"word":"note","start":63.02,"end":63.34,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.06039491295814514},{"word":"here","start":63.34,"end":63.74,"confidence":0.98950195,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.07004999369382858},{"word":"i","start":63.74,"end":63.9,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07231395691633224},{"word":"wanted","start":63.9,"end":64.22,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.09856182336807252},{"word":"to","start":64.22,"end":64.3,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.070869080722332},{"word":"make","start":64.3,"end":64.46,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.06303403526544571},{"word":"sure","start":64.46,"end":64.7,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.09570445120334624},{"word":"that","start":64.7,"end":65.020004,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1435861736536026},{"word":"i'm","start":65.020004,"end":65.520004,"confidence":0.9890137,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.14307978749275208},{"word":"i","start":66.7,"end":66.86,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1267763376235962},{"word":"wanted","start":66.86,"end":67.1,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.14082974195480347},{"word":"to","start":67.1,"end":67.26,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1242118552327156},{"word":"confirm","start":67.26,"end":67.66,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.15993985533714294},{"word":"this","start":67.66,"end":67.9,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.18093763291835785},{"word":"to","start":67.9,"end":68.06,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18433380126953125},{"word":"you","start":68.06,"end":68.22,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13939401507377625},{"word":"that","start":68.22,"end":68.72,"confidence":0.78466797,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13402059674263},{"word":"you're","start":68.86,"end":69.26,"confidence":0.9926758,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.11126156896352768},{"word":"coming","start":69.26,"end":69.58,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.06712968647480011},{"word":"up","start":69.58,"end":69.82,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.06632150709629059},{"word":"for","start":69.82,"end":70.14,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07221503555774689},{"word":"an","start":70.14,"end":70.38,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.06900350749492645},{"word":"it","start":70.38,"end":70.7,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.023747846484184265},{"word":"review","start":70.7,"end":71.2,"confidence":0.99902344,"punctuated_word":"review","sentiment":"neutral","sentiment_score":-0.06926973164081573},{"word":"towards","start":71.42,"end":71.9,"confidence":0.99316406,"punctuated_word":"towards","sentiment":"neutral","sentiment_score":0.02490122616291046},{"word":"the","start":71.9,"end":72.06,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06103013455867767},{"word":"middle","start":72.06,"end":72.38,"confidence":1.0,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":0.0695493072271347},{"word":"of","start":72.38,"end":72.54,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1372106373310089},{"word":"this","start":72.54,"end":72.78,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.11957179009914398},{"word":"year","start":72.78,"end":73.155,"confidence":0.9099121,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.10069383680820464},{"word":"it","start":76.994995,"end":77.475,"confidence":0.984375,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.07170570641756058},{"word":"it","start":77.475,"end":77.875,"confidence":0.9277344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.025760971009731293},{"word":"review","start":77.875,"end":78.375,"confidence":0.99902344,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.03736612945795059},{"word":"for","start":80.354996,"end":80.854996,"confidence":0.61572266,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.025570517405867577},{"word":"an","start":80.994995,"end":81.235,"confidence":0.5498047,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.06235869973897934},{"word":"it","start":81.235,"end":81.715,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.0498155914247036},{"word":"review","start":81.715,"end":82.195,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.035329945385456085},{"word":"in","start":82.195,"end":82.435,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.046085380017757416},{"word":"the","start":82.435,"end":82.595,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04534142091870308},{"word":"middle","start":82.595,"end":82.915,"confidence":1.0,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":0.07920286804437637},{"word":"of","start":82.915,"end":83.075,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.061294421553611755},{"word":"this","start":83.075,"end":83.235,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0593382865190506},{"word":"year","start":83.235,"end":83.475,"confidence":1.0,"punctuated_word":"year","sentiment":"neutral","sentiment_score":0.05163194239139557},{"word":"because","start":83.475,"end":83.975,"confidence":0.5883789,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.04359759762883186},{"word":"daniel","start":84.435,"end":84.935,"confidence":0.54052734,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.037506233900785446},{"word":"would","start":84.994995,"end":85.235,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.03687709197402},{"word":"like","start":85.235,"end":85.475,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.02992968261241913},{"word":"to","start":85.475,"end":85.634995,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.032919466495513916},{"word":"talk","start":85.634995,"end":85.875,"confidence":1.0,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.03722597286105156},{"word":"to","start":85.875,"end":85.955,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03593001514673233},{"word":"you","start":85.955,"end":86.455,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05374061316251755},{"word":"about","start":86.915,"end":87.155,"confidence":0.90771484,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.0568389892578125},{"word":"it","start":87.155,"end":87.655,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05432147905230522},{"word":"so","start":88.115,"end":88.615,"confidence":0.48486328,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.06381139904260635},{"word":"he","start":89.18,"end":89.34,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.08928459137678146},{"word":"would","start":89.34,"end":89.58,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.07635768502950668},{"word":"reach","start":89.58,"end":89.86,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.059098437428474426},{"word":"out","start":89.86,"end":90.14,"confidence":0.9321289,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":0.05086661130189896},{"word":"basically","start":90.14,"end":90.64,"confidence":0.9802246,"punctuated_word":"basically.","sentiment":"neutral","sentiment_score":0.06775830686092377},{"word":"right","start":92.54,"end":92.86,"confidence":0.93310547,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.0886256992816925},{"word":"right","start":92.86,"end":93.259995,"confidence":1.0,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.0785827562212944},{"word":"and","start":93.259995,"end":93.58,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07723122835159302},{"word":"are","start":93.58,"end":93.82,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.060341306030750275},{"word":"you","start":93.82,"end":94.14,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.071185402572155},{"word":"in","start":94.14,"end":94.38,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07518418878316879},{"word":"the","start":94.38,"end":94.7,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07710899412631989},{"word":"okay","start":95.02,"end":95.34,"confidence":0.9975586,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.1040438860654831},{"word":"is","start":95.34,"end":95.58,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.07685983180999756},{"word":"this","start":95.58,"end":95.979996,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.08461113274097443},{"word":"the","start":95.979996,"end":96.22,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06673574447631836},{"word":"best","start":96.22,"end":96.54,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.07719847559928894},{"word":"number","start":96.54,"end":96.78,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.03835545852780342},{"word":"to","start":96.78,"end":96.939995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05643847584724426},{"word":"call","start":96.939995,"end":97.259995,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.03261119872331619},{"word":"also","start":97.259995,"end":97.759995,"confidence":0.8552246,"punctuated_word":"also?","sentiment":"neutral","sentiment_score":0.049024537205696106},{"word":"the","start":98.299995,"end":98.7,"confidence":0.9980469,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.009862786158919334},{"word":"one","start":98.7,"end":99.02,"confidence":0.9921875,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.06786803156137466},{"word":"in","start":99.02,"end":99.18,"confidence":0.203125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.29813867807388306},{"word":"daniel","start":106.075005,"end":106.575005,"confidence":0.7141113,"punctuated_word":"Daniel.","sentiment":"neutral","sentiment_score":-0.2897351384162903},{"word":"daniel","start":107.755005,"end":108.255005,"confidence":0.70581055,"punctuated_word":"Daniel.","sentiment":"neutral","sentiment_score":-0.02720673754811287},{"word":"daniel","start":109.355,"end":109.855,"confidence":0.8347168,"punctuated_word":"Daniel.","sentiment":"neutral","sentiment_score":-0.019191456958651543},{"word":"d","start":112.635,"end":112.875,"confidence":0.80615234,"punctuated_word":"D","sentiment":"neutral","sentiment_score":0.0025691576302051544},{"word":"a","start":112.875,"end":113.035,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.007761575281620026},{"word":"n","start":113.035,"end":113.275,"confidence":0.9921875,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.0067079998552799225},{"word":"n","start":113.275,"end":113.435,"confidence":0.9667969,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.03057888895273209},{"word":"e","start":113.435,"end":113.595,"confidence":0.88183594,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":-0.02869173139333725},{"word":"yeah","start":113.595,"end":114.095,"confidence":0.97631836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0074906786903738976},{"word":"yeah","start":118.86,"end":119.26,"confidence":0.7583008,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2247392237186432},{"word":"i","start":119.26,"end":119.420006,"confidence":0.9970703,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3809008002281189},{"word":"will","start":119.420006,"end":119.58,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.33127132058143616},{"word":"make","start":119.58,"end":119.82,"confidence":1.0,"punctuated_word":"make","sentiment":"positive","sentiment_score":0.3701968491077423},{"word":"it","start":119.82,"end":120.060005,"confidence":1.0,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.3752928376197815},{"word":"super","start":120.060005,"end":120.380005,"confidence":1.0,"punctuated_word":"super","sentiment":"positive","sentiment_score":0.5578191876411438},{"word":"easy","start":120.380005,"end":120.62,"confidence":1.0,"punctuated_word":"easy","sentiment":"positive","sentiment_score":0.5962588787078857},{"word":"for","start":120.62,"end":120.78,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5673268437385559},{"word":"you","start":120.78,"end":120.94,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5589975714683533},{"word":"i","start":120.94,"end":121.100006,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3757960796356201},{"word":"will","start":121.100006,"end":121.26,"confidence":1.0,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.34483054280281067},{"word":"let","start":121.26,"end":121.420006,"confidence":1.0,"punctuated_word":"let","sentiment":"positive","sentiment_score":0.39910539984703064},{"word":"him","start":121.420006,"end":121.740005,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.31556078791618347},{"word":"know","start":121.740005,"end":121.98,"confidence":0.9321289,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.33321794867515564},{"word":"and","start":121.98,"end":122.14,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.28603580594062805},{"word":"then","start":122.14,"end":122.46,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.300691694021225},{"word":"i'll","start":122.46,"end":122.700005,"confidence":0.9970703,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.31851446628570557},{"word":"let","start":122.700005,"end":122.86,"confidence":1.0,"punctuated_word":"let","sentiment":"positive","sentiment_score":0.3820374310016632},{"word":"him","start":122.86,"end":123.18,"confidence":1.0,"punctuated_word":"him","sentiment":"positive","sentiment_score":0.33385536074638367},{"word":"call","start":123.18,"end":123.420006,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.27241048216819763},{"word":"you","start":123.420006,"end":123.920006,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.334040105342865},{"word":"as","start":124.060005,"end":124.22,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.2825351059436798},{"word":"soon","start":124.22,"end":124.54,"confidence":1.0,"punctuated_word":"soon","sentiment":"positive","sentiment_score":0.3547123670578003},{"word":"as","start":124.54,"end":124.700005,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.24746742844581604},{"word":"possible","start":124.700005,"end":125.200005,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.29927346110343933},{"word":"alright","start":125.98,"end":126.380005,"confidence":0.8156738,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.12472792714834212},{"word":"again","start":126.380005,"end":126.62,"confidence":0.99902344,"punctuated_word":"Again,","sentiment":"neutral","sentiment_score":0.06110190227627754},{"word":"this","start":126.62,"end":126.86,"confidence":0.9560547,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06592416763305664},{"word":"is","start":126.86,"end":127.020004,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05217961221933365},{"word":"for","start":127.020004,"end":127.26,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05228203162550926},{"word":"an","start":127.26,"end":127.5,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0580260343849659},{"word":"it","start":127.5,"end":127.98,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.0763690173625946},{"word":"review","start":127.98,"end":128.48001,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.050296179950237274},{"word":"for","start":129.5,"end":129.74,"confidence":0.9902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03880464285612106},{"word":"the","start":129.74,"end":129.90001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.041323233395814896},{"word":"middle","start":129.90001,"end":130.14,"confidence":1.0,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":0.07525855302810669},{"word":"towards","start":130.38,"end":130.78,"confidence":0.9951172,"punctuated_word":"towards","sentiment":"neutral","sentiment_score":0.06354716420173645},{"word":"the","start":130.78,"end":130.86,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05754788592457771},{"word":"middle","start":130.86,"end":131.18001,"confidence":1.0,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":0.08928899466991425},{"word":"of","start":131.18001,"end":131.34,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09584341198205948},{"word":"this","start":131.34,"end":131.58,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.09604984521865843},{"word":"year","start":131.58,"end":132.075,"confidence":0.7602539,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.10117579996585846},{"word":"so","start":132.155,"end":132.235,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06492864340543747},{"word":"he","start":132.235,"end":132.555,"confidence":0.9980469,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.0670485720038414},{"word":"would","start":132.555,"end":132.715,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.05214235931634903},{"word":"call","start":132.715,"end":133.035,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.05744336545467377},{"word":"you","start":133.035,"end":133.275,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.048219166696071625},{"word":"about","start":133.275,"end":133.775,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.04795404523611069},{"word":"it","start":138.47499,"end":138.97499,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.10547256469726562},{"word":"alright","start":139.19499,"end":139.595,"confidence":0.98461914,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10991339385509492},{"word":"alright","start":139.595,"end":140.075,"confidence":0.8562012,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.4665542542934418},{"word":"thank","start":140.075,"end":140.39499,"confidence":0.9921875,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.778950572013855},{"word":"you","start":140.39499,"end":140.875,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.774810254573822},{"word":"take","start":140.875,"end":141.11499,"confidence":0.82910156,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.5623629689216614},{"word":"care","start":141.11499,"end":141.61499,"confidence":1.0,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":-0.09200675040483476}],"paragraphs":{"transcript":"\nAbby from TechnoOne. Hello? Hi. Good afternoon. This is Abby from Sac Nuance, sir.\n\nI I wanted to make sure that I'm calling the right person. Is this Chenneth Fernando at TechnuWand. This is Chenneth, right, in elite staffing.com.au? Right. Right.\n\nSo Daniel asked me to reach out to you, sir. We're actually from Springfield, Brisbane. So we wanted I just wanted to make sure that I'm talking to the right person so that that's you, actually. So we've spoken with you in the past, and I have a note here. I wanted to make sure that I'm I wanted to confirm this to you that you're coming up for an IT review towards the middle of this year.\n\nIT IT review for an IT review in the middle of this year because Daniel would like to talk to you about it so he would reach out, basically. Right. Right. And are you in the okay. Is this the best number to call also?\n\nThe one in Daniel. Daniel. Daniel. D a n n e. Yeah.\n\nYeah. I will make it super easy for you. I will let him know, and then I'll let him call you as soon as possible. Alright? Again, this is for an IT review for the middle towards the middle of this year.\n\nSo he would call you about it. Alright. Alright. Thank you. Take care.","paragraphs":[{"sentences":[{"text":"Abby from TechnoOne.","start":6.16,"end":7.62,"sentiment":"neutral","sentiment_score":0.10636548946301143},{"text":"Hello?","start":23.175,"end":23.675,"sentiment":"neutral","sentiment_score":0.05824285373091698},{"text":"Hi.","start":24.455,"end":24.775,"sentiment":"neutral","sentiment_score":0.2270791232585907},{"text":"Good afternoon.","start":24.775,"end":25.494999,"sentiment":"positive","sentiment_score":0.4008893519639969},{"text":"This is Abby from Sac Nuance, sir.","start":25.494999,"end":27.735,"sentiment":"neutral","sentiment_score":0.2586109382765634}],"sentiment":"neutral","sentiment_score":0.2297481226601771,"num_words":14,"start":6.16,"end":27.735},{"sentences":[{"text":"I I wanted to make sure that I'm calling the right person.","start":27.735,"end":30.51,"sentiment":"neutral","sentiment_score":0.03423263567189375},{"text":"Is this Chenneth Fernando at TechnuWand.","start":30.75,"end":37.97,"sentiment":"neutral","sentiment_score":-0.03372002558899112},{"text":"This is Chenneth, right, in elite staffing.com.au?","start":38.67,"end":44.05,"sentiment":"neutral","sentiment_score":-0.00039888602415365834},{"text":"Right.","start":45.71,"end":45.95,"sentiment":"neutral","sentiment_score":0.05724029242992401},{"text":"Right.","start":45.95,"end":46.45,"sentiment":"neutral","sentiment_score":0.059554800391197205}],"sentiment":"neutral","sentiment_score":0.011943495006697183,"num_words":27,"start":27.735,"end":46.45},{"sentences":[{"text":"So Daniel asked me to reach out to you, sir.","start":46.565002,"end":49.205,"sentiment":"neutral","sentiment_score":0.07165178507566453},{"text":"We're actually from Springfield, Brisbane.","start":49.205,"end":52.025,"sentiment":"neutral","sentiment_score":0.03885096311569214},{"text":"So we wanted I just wanted to make sure that I'm talking to the right person so that that's you, actually.","start":52.885002,"end":58.485,"sentiment":"neutral","sentiment_score":0.07717147327604748},{"text":"So we've spoken with you in the past, and I have a note here.","start":58.485,"end":63.74,"sentiment":"neutral","sentiment_score":0.11496426218322345},{"text":"I wanted to make sure that I'm I wanted to confirm this to you that you're coming up for an IT review towards the middle of this year.","start":63.74,"end":73.155,"sentiment":"neutral","sentiment_score":0.09583799301513604}],"sentiment":"neutral","sentiment_score":0.08749150102719283,"num_words":78,"start":46.565002,"end":73.155},{"sentences":[{"text":"IT IT review for an IT review in the middle of this year because Daniel would like to talk to you about it so he would reach out, basically.","start":76.994995,"end":90.64,"sentiment":"neutral","sentiment_score":0.05092641563508017},{"text":"Right.","start":92.54,"end":92.86,"sentiment":"neutral","sentiment_score":0.0886256992816925},{"text":"Right.","start":92.86,"end":93.259995,"sentiment":"neutral","sentiment_score":0.0785827562212944},{"text":"And are you in the okay.","start":93.259995,"end":95.34,"sentiment":"neutral","sentiment_score":0.07751583432157834},{"text":"Is this the best number to call also?","start":95.34,"end":97.759995,"sentiment":"neutral","sentiment_score":0.06022935686632991}],"sentiment":"neutral","sentiment_score":0.05757787488400936,"num_words":45,"start":76.994995,"end":97.759995},{"sentences":[{"text":"The one in Daniel.","start":98.299995,"end":106.575005,"sentiment":"neutral","sentiment_score":-0.16640115855261683},{"text":"Daniel.","start":107.755005,"end":108.255005,"sentiment":"neutral","sentiment_score":-0.02720673754811287},{"text":"Daniel.","start":109.355,"end":109.855,"sentiment":"neutral","sentiment_score":-0.019191456958651543},{"text":"D a n n e.","start":112.635,"end":113.595,"sentiment":"neutral","sentiment_score":-0.011129577457904816},{"text":"Yeah.","start":113.595,"end":114.095,"sentiment":"neutral","sentiment_score":-0.0074906786903738976}],"sentiment":"neutral","sentiment_score":-0.06459511622476082,"num_words":12,"start":98.299995,"end":114.095},{"sentences":[{"text":"Yeah.","start":118.86,"end":119.26,"sentiment":"neutral","sentiment_score":0.2247392237186432},{"text":"I will make it super easy for you.","start":119.26,"end":120.94,"sentiment":"positive","sentiment_score":0.4672580361366272},{"text":"I will let him know, and then I'll let him call you as soon as possible.","start":120.94,"end":125.200005,"sentiment":"neutral","sentiment_score":0.32375527918338776},{"text":"Alright?","start":125.98,"end":126.380005,"sentiment":"neutral","sentiment_score":0.12472792714834212},{"text":"Again, this is for an IT review for the middle towards the middle of this year.","start":126.380005,"end":132.075,"sentiment":"neutral","sentiment_score":0.0671886547934264}],"sentiment":"neutral","sentiment_score":0.2462531996092626,"num_words":42,"start":118.86,"end":132.075},{"sentences":[{"text":"So he would call you about it.","start":132.155,"end":138.97499,"sentiment":"neutral","sentiment_score":0.06331553097282137},{"text":"Alright.","start":139.19499,"end":139.595,"sentiment":"neutral","sentiment_score":0.10991339385509492},{"text":"Alright.","start":139.595,"end":140.075,"sentiment":"positive","sentiment_score":0.4665542542934418},{"text":"Thank you.","start":140.075,"end":140.875,"sentiment":"positive","sentiment_score":0.7768804132938385},{"text":"Take care.","start":140.875,"end":141.61499,"sentiment":"neutral","sentiment_score":0.23517810925841331}],"sentiment":"neutral","sentiment_score":0.2341379546202146,"num_words":13,"start":132.155,"end":141.61499}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks, Abby. Please stay on the line. Hello? Yeah. Sorry. You're calling from the where? Okay. Yeah. Yeah. Yeah. Yep. I can review for Yeah. For? Okay. Yeah. Who's name? Sorry, sir. I'm just disconcerting you. So we are I haven't speak spoke to anyone called Damien recently, so I'm just wondering who who we are talking about. Damien. Okay. So is can is this regarding a product, or is it regarding anything? Can you give more contact contest about it? Alright. That's okay. If he if he has a number, so he can call me. It's alright. It's okay. No worries. Thank you.","confidence":0.97802734,"words":[{"word":"if","start":0.16,"end":0.39999998,"confidence":0.5649414,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.010908015072345734},{"word":"you","start":0.39999998,"end":0.64,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02332758530974388},{"word":"record","start":0.64,"end":0.96,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.03646383434534073},{"word":"your","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.022843383252620697},{"word":"name","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0427948459982872},{"word":"and","start":1.52,"end":1.68,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03967885300517082},{"word":"reason","start":1.68,"end":2.08,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.03788337484002113},{"word":"for","start":2.08,"end":2.24,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.030816417187452316},{"word":"calling","start":2.24,"end":2.74,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.03448419272899628},{"word":"i'll","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.010515796020627022},{"word":"see","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.009311620146036148},{"word":"if","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.016211960464715958},{"word":"this","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.014511585235595705},{"word":"person","start":3.6,"end":4.0,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.023264501243829727},{"word":"is","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.015633128583431244},{"word":"available","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.01227615587413311},{"word":"thanks","start":14.48,"end":14.96,"confidence":0.9951172,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.676506519317627},{"word":"abby","start":14.96,"end":15.46,"confidence":0.951416,"punctuated_word":"Abby.","sentiment":"positive","sentiment_score":0.5468124151229858},{"word":"please","start":15.875,"end":16.195,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.267637699842453},{"word":"stay","start":16.195,"end":16.515,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.27121222019195557},{"word":"on","start":16.515,"end":16.755001,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.3196030259132385},{"word":"the","start":16.755001,"end":16.835001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1923254430294037},{"word":"line","start":16.835001,"end":17.335001,"confidence":0.9995117,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.23280154168605804},{"word":"hello","start":21.395,"end":21.895,"confidence":0.8010254,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05280514433979988},{"word":"yeah","start":33.95,"end":34.27,"confidence":0.9621582,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03466101735830307},{"word":"sorry","start":34.27,"end":34.59,"confidence":0.9460449,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.20885205268859863},{"word":"you're","start":34.59,"end":34.83,"confidence":0.8442383,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.1810138076543808},{"word":"calling","start":34.83,"end":35.07,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.18229684233665464},{"word":"from","start":35.07,"end":35.31,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.16978564858436584},{"word":"the","start":35.31,"end":35.79,"confidence":0.8745117,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13799235224723816},{"word":"where","start":35.95,"end":36.45,"confidence":0.83251953,"punctuated_word":"where?","sentiment":"neutral","sentiment_score":-0.08348331600427628},{"word":"okay","start":39.15,"end":39.65,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.014372481033205986},{"word":"yeah","start":41.07,"end":41.57,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013275155797600746},{"word":"yeah","start":44.324997,"end":44.805,"confidence":0.9885254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01927255466580391},{"word":"yeah","start":44.805,"end":45.305,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03773603215813637},{"word":"yep","start":62.93,"end":63.43,"confidence":0.8959961,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.11214421689510344},{"word":"i","start":74.495,"end":74.655,"confidence":0.8886719,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08760543167591095},{"word":"can","start":74.655,"end":74.895004,"confidence":0.8642578,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.059541404247283936},{"word":"review","start":74.895004,"end":75.395004,"confidence":0.8701172,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.03244240581989288},{"word":"for","start":75.535,"end":76.035,"confidence":0.9165039,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05092201381921768},{"word":"yeah","start":78.735,"end":79.215004,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10834117978811264},{"word":"for","start":79.215004,"end":79.715004,"confidence":0.7182617,"punctuated_word":"For?","sentiment":"neutral","sentiment_score":-0.01743505522608757},{"word":"okay","start":86.41,"end":86.91,"confidence":0.890625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06738075613975525},{"word":"yeah","start":97.93,"end":98.25,"confidence":0.98657227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008413182571530342},{"word":"who's","start":98.25,"end":98.49,"confidence":0.798584,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":-0.008601736277341843},{"word":"name","start":98.49,"end":98.685,"confidence":0.6086426,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.01932593621313572},{"word":"sorry","start":98.845,"end":99.085,"confidence":0.6101074,"punctuated_word":"Sorry,","sentiment":"neutral","sentiment_score":-0.2379093766212463},{"word":"sir","start":99.085,"end":99.165,"confidence":0.80908203,"punctuated_word":"sir.","sentiment":"negative","sentiment_score":-0.37081778049468994},{"word":"i'm","start":99.165,"end":99.405,"confidence":0.9926758,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6903330683708191},{"word":"just","start":99.405,"end":99.645,"confidence":0.9980469,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.7492727041244507},{"word":"disconcerting","start":99.645,"end":100.145,"confidence":0.60717773,"punctuated_word":"disconcerting","sentiment":"negative","sentiment_score":-0.6905399560928345},{"word":"you","start":100.204994,"end":100.445,"confidence":0.75805664,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.6951301097869873},{"word":"so","start":100.445,"end":100.604996,"confidence":0.9633789,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.39676570892333984},{"word":"we","start":100.604996,"end":100.765,"confidence":0.8618164,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.33779993653297424},{"word":"are","start":100.765,"end":100.924995,"confidence":0.8520508,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.3118879199028015},{"word":"i","start":101.244995,"end":101.485,"confidence":0.57177734,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.361750453710556},{"word":"haven't","start":101.485,"end":101.805,"confidence":0.83618164,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.32352355122566223},{"word":"speak","start":101.805,"end":101.965,"confidence":0.8359375,"punctuated_word":"speak","sentiment":"negative","sentiment_score":-0.37817126512527466},{"word":"spoke","start":102.445,"end":102.685,"confidence":0.86035156,"punctuated_word":"spoke","sentiment":"negative","sentiment_score":-0.342414528131485},{"word":"to","start":102.685,"end":102.765,"confidence":0.9770508,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3419184386730194},{"word":"anyone","start":102.765,"end":103.085,"confidence":0.9921875,"punctuated_word":"anyone","sentiment":"negative","sentiment_score":-0.40568670630455017},{"word":"called","start":103.085,"end":103.325,"confidence":0.9667969,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.4238961935043335},{"word":"damien","start":103.325,"end":103.645,"confidence":0.5258789,"punctuated_word":"Damien","sentiment":"neutral","sentiment_score":-0.31215572357177734},{"word":"recently","start":103.645,"end":104.125,"confidence":0.7495117,"punctuated_word":"recently,","sentiment":"negative","sentiment_score":-0.33735722303390503},{"word":"so","start":104.125,"end":104.284996,"confidence":0.99609375,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.32239362597465515},{"word":"i'm","start":104.284996,"end":104.365,"confidence":0.7871094,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.3036486506462097},{"word":"just","start":104.365,"end":104.604996,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2990386486053467},{"word":"wondering","start":104.604996,"end":104.924995,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.2112295925617218},{"word":"who","start":104.924995,"end":105.424995,"confidence":0.99902344,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.21716460585594177},{"word":"who","start":105.725,"end":105.965,"confidence":0.96240234,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.3016834557056427},{"word":"we","start":105.965,"end":106.125,"confidence":0.98291016,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.3438715636730194},{"word":"are","start":106.125,"end":106.284996,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.26288893818855286},{"word":"talking","start":106.284996,"end":106.604996,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":-0.2279401421546936},{"word":"about","start":106.604996,"end":107.104996,"confidence":0.98168945,"punctuated_word":"about.","sentiment":"neutral","sentiment_score":-0.2242653965950012},{"word":"damien","start":108.045,"end":108.545,"confidence":0.875,"punctuated_word":"Damien.","sentiment":"neutral","sentiment_score":-0.027852799743413925},{"word":"okay","start":111.560005,"end":112.060005,"confidence":0.86083984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01437873300164938},{"word":"so","start":112.28,"end":112.44,"confidence":0.984375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.012779127806425096},{"word":"is","start":112.44,"end":112.6,"confidence":0.8618164,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0021636225283145905},{"word":"can","start":112.68,"end":112.84,"confidence":0.9614258,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0015375446528196337},{"word":"is","start":113.0,"end":113.240005,"confidence":0.984375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0007034558802843094},{"word":"this","start":113.240005,"end":113.48,"confidence":0.97802734,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.020128626376390457},{"word":"regarding","start":113.48,"end":113.880005,"confidence":0.9902344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.014807971194386482},{"word":"a","start":113.880005,"end":114.04,"confidence":0.9506836,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0015100697055459025},{"word":"product","start":114.04,"end":114.54,"confidence":0.7614746,"punctuated_word":"product,","sentiment":"neutral","sentiment_score":-0.009895560331642628},{"word":"or","start":114.6,"end":114.840004,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.004427827894687653},{"word":"is","start":114.840004,"end":115.08,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.005544286221265793},{"word":"it","start":115.08,"end":115.240005,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.008661270141601562},{"word":"regarding","start":115.240005,"end":115.72,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.0007875114679336548},{"word":"anything","start":115.72,"end":116.04,"confidence":0.99658203,"punctuated_word":"anything?","sentiment":"neutral","sentiment_score":0.009902660734951496},{"word":"can","start":116.04,"end":116.28,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.018363062292337418},{"word":"you","start":116.28,"end":116.44,"confidence":0.94970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.004972424358129501},{"word":"give","start":116.44,"end":116.6,"confidence":0.9838867,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.011198703199625015},{"word":"more","start":116.6,"end":116.840004,"confidence":0.98095703,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.01597495749592781},{"word":"contact","start":116.840004,"end":117.16,"confidence":0.7495117,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.0015195459127426147},{"word":"contest","start":117.240005,"end":117.72,"confidence":0.50097656,"punctuated_word":"contest","sentiment":"neutral","sentiment_score":0.00739201158285141},{"word":"about","start":117.72,"end":117.96,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.04246670380234718},{"word":"it","start":117.96,"end":118.46,"confidence":0.9975586,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.030621172860264775},{"word":"alright","start":135.53687,"end":135.85687,"confidence":0.9128418,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.144152894616127},{"word":"that's","start":135.85687,"end":136.09688,"confidence":0.9638672,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.263136625289917},{"word":"okay","start":136.09688,"end":136.49687,"confidence":0.98168945,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.25629353523254395},{"word":"if","start":136.49687,"end":136.81686,"confidence":0.69921875,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.20034340023994449},{"word":"he","start":136.81686,"end":136.97687,"confidence":0.921875,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.164905846118927},{"word":"if","start":136.97687,"end":137.13687,"confidence":0.96972656,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.14813831448554993},{"word":"he","start":137.13687,"end":137.29688,"confidence":0.99316406,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.12890048325061798},{"word":"has","start":137.29688,"end":137.45688,"confidence":0.9970703,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.1194707453250885},{"word":"a","start":137.45688,"end":137.53687,"confidence":0.89990234,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1175725683569908},{"word":"number","start":137.53687,"end":137.77687,"confidence":0.8989258,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.1204780340194702},{"word":"so","start":137.77687,"end":137.93687,"confidence":0.9243164,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1324998140335083},{"word":"he","start":137.93687,"end":138.01688,"confidence":0.9633789,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.1625988632440567},{"word":"can","start":138.01688,"end":138.25687,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.13484901189804077},{"word":"call","start":138.25687,"end":138.41687,"confidence":0.99316406,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1450461447238922},{"word":"me","start":138.41687,"end":138.65688,"confidence":0.97387695,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.16985055804252625},{"word":"it's","start":138.65688,"end":138.81686,"confidence":0.7324219,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.16609999537467957},{"word":"alright","start":138.81686,"end":139.05687,"confidence":0.9868164,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.2106773555278778},{"word":"it's","start":139.05687,"end":139.13687,"confidence":0.9255371,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.2577316164970398},{"word":"okay","start":139.13687,"end":139.37688,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.2477434277534485},{"word":"no","start":139.37688,"end":139.53687,"confidence":0.9614258,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2710270285606384},{"word":"worries","start":139.53687,"end":139.77687,"confidence":0.99609375,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.24271279573440552},{"word":"thank","start":139.77687,"end":139.93687,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8074410557746887},{"word":"you","start":139.93687,"end":140.43687,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7651368379592896}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks, Abby. Please stay on the line. Hello? Yeah.\n\nSorry. You're calling from the where? Okay. Yeah. Yeah.\n\nYeah. Yep. I can review for Yeah. For? Okay.\n\nYeah. Who's name? Sorry, sir. I'm just disconcerting you. So we are I haven't speak spoke to anyone called Damien recently, so I'm just wondering who who we are talking about.\n\nDamien. Okay. So is can is this regarding a product, or is it regarding anything? Can you give more contact contest about it? Alright.\n\nThat's okay. If he if he has a number, so he can call me. It's alright. It's okay. No worries.\n\nThank you.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.66,"sentiment":"neutral","sentiment_score":-0.02380782808177173},{"text":"Thanks, Abby.","start":14.48,"end":15.46,"sentiment":"positive","sentiment_score":0.6116594672203064},{"text":"Please stay on the line.","start":15.875,"end":17.335001,"sentiment":"neutral","sentiment_score":0.25671598613262175},{"text":"Hello?","start":21.395,"end":21.895,"sentiment":"neutral","sentiment_score":0.05280514433979988},{"text":"Yeah.","start":33.95,"end":34.27,"sentiment":"neutral","sentiment_score":-0.03466101735830307}],"sentiment":"neutral","sentiment_score":0.08576470971107483,"num_words":25,"start":0.16,"end":34.27},{"sentences":[{"text":"Sorry.","start":34.27,"end":34.59,"sentiment":"neutral","sentiment_score":-0.20885205268859863},{"text":"You're calling from the where?","start":34.59,"end":36.45,"sentiment":"neutral","sentiment_score":-0.15091439336538315},{"text":"Okay.","start":39.15,"end":39.65,"sentiment":"neutral","sentiment_score":-0.014372481033205986},{"text":"Yeah.","start":41.07,"end":41.57,"sentiment":"neutral","sentiment_score":0.013275155797600746},{"text":"Yeah.","start":44.324997,"end":44.805,"sentiment":"neutral","sentiment_score":0.01927255466580391}],"sentiment":"neutral","sentiment_score":-0.10502764334281285,"num_words":9,"start":34.27,"end":44.805},{"sentences":[{"text":"Yeah.","start":44.805,"end":45.305,"sentiment":"neutral","sentiment_score":0.03773603215813637},{"text":"Yep.","start":62.93,"end":63.43,"sentiment":"neutral","sentiment_score":0.11214421689510344},{"text":"I can review for Yeah.","start":74.495,"end":79.215004,"sentiment":"neutral","sentiment_score":0.06777048707008362},{"text":"For?","start":79.215004,"end":79.715004,"sentiment":"neutral","sentiment_score":-0.01743505522608757},{"text":"Okay.","start":86.41,"end":86.91,"sentiment":"neutral","sentiment_score":0.06738075613975525}],"sentiment":"neutral","sentiment_score":0.059853153924147286,"num_words":9,"start":44.805,"end":86.91},{"sentences":[{"text":"Yeah.","start":97.93,"end":98.25,"sentiment":"neutral","sentiment_score":0.008413182571530342},{"text":"Who's name?","start":98.25,"end":98.685,"sentiment":"neutral","sentiment_score":-0.013963836245238781},{"text":"Sorry, sir.","start":98.845,"end":99.165,"sentiment":"neutral","sentiment_score":-0.30436357855796814},{"text":"I'm just disconcerting you.","start":99.165,"end":100.445,"sentiment":"negative","sentiment_score":-0.7063189595937729},{"text":"So we are I haven't speak spoke to anyone called Damien recently, so I'm just wondering who who we are talking about.","start":100.445,"end":107.104996,"sentiment":"neutral","sentiment_score":-0.31761146675456653}],"sentiment":"negative","sentiment_score":-0.3368054759358206,"num_words":31,"start":97.93,"end":107.104996},{"sentences":[{"text":"Damien.","start":108.045,"end":108.545,"sentiment":"neutral","sentiment_score":-0.027852799743413925},{"text":"Okay.","start":111.560005,"end":112.060005,"sentiment":"neutral","sentiment_score":-0.01437873300164938},{"text":"So is can is this regarding a product, or is it regarding anything?","start":112.28,"end":116.04,"sentiment":"neutral","sentiment_score":-0.0026315866897885618},{"text":"Can you give more contact contest about it?","start":116.04,"end":118.46,"sentiment":"neutral","sentiment_score":0.014940580120310187},{"text":"Alright.","start":135.53687,"end":135.85687,"sentiment":"neutral","sentiment_score":0.144152894616127}],"sentiment":"neutral","sentiment_score":0.007801473994428911,"num_words":24,"start":108.045,"end":135.85687},{"sentences":[{"text":"That's okay.","start":135.85687,"end":136.49687,"sentiment":"neutral","sentiment_score":0.25971508026123047},{"text":"If he if he has a number, so he can call me.","start":136.49687,"end":138.65688,"sentiment":"neutral","sentiment_score":0.1453878153115511},{"text":"It's alright.","start":138.65688,"end":139.05687,"sentiment":"neutral","sentiment_score":0.1883886754512787},{"text":"It's okay.","start":139.05687,"end":139.37688,"sentiment":"neutral","sentiment_score":0.25273752212524414},{"text":"No worries.","start":139.37688,"end":139.77687,"sentiment":"neutral","sentiment_score":0.256869912147522}],"sentiment":"neutral","sentiment_score":0.1830038081854582,"num_words":20,"start":135.85687,"end":139.77687},{"sentences":[{"text":"Thank you.","start":139.77687,"end":140.43687,"sentiment":"positive","sentiment_score":0.7862889468669891}],"sentiment":"positive","sentiment_score":0.7862889468669891,"num_words":2,"start":139.77687,"end":140.43687}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Abby from TechnoOne.\n\nChannel 1: Thanks, Abby. Please stay on the line. Hello?\n\nChannel 0: Hello? Hi. Good afternoon. This is Abby from Sac Nuance, sir. I I wanted to make sure that I'm calling the right person.\n\nIs this Chenneth Fernando\n\nChannel 1: Yeah. Sorry. You're\n\nChannel 0: at\n\nChannel 1: calling from the where?\n\nChannel 0: TechnuWand. This\n\nChannel 1: Okay.\n\nChannel 0: is Chenneth, right, in elite\n\nChannel 1: Yeah.\n\nChannel 0: staffing.com.au?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Right. Right. So Daniel asked me to reach out to you, sir. We're actually from Springfield, Brisbane. So we wanted I just wanted to make sure that I'm talking to the right person so that that's you, actually.\n\nSo we've spoken with you in the past, and I have\n\nChannel 1: Yep.\n\nChannel 0: a note here. I wanted to make sure that I'm I wanted to confirm this to you that you're coming up for an IT review towards the middle of this year.\n\nChannel 1: I can review for\n\nChannel 0: IT IT review\n\nChannel 1: Yeah. For?\n\nChannel 0: for an IT review in the middle of this year because Daniel would like to talk to you\n\nChannel 1: Okay.\n\nChannel 0: about it so he would reach out, basically. Right. Right. And are you in the okay. Is this the best number to call also?\n\nChannel 1: Yeah. Who's\n\nChannel 0: The\n\nChannel 1: name?\n\nChannel 0: one\n\nChannel 1: Sorry,\n\nChannel 0: in\n\nChannel 1: sir. I'm just disconcerting you. So we are I haven't speak spoke to anyone called Damien recently, so I'm just wondering who who we\n\nChannel 0: Daniel.\n\nChannel 1: are talking about.\n\nChannel 0: Daniel.\n\nChannel 1: Damien.\n\nChannel 0: Daniel.\n\nChannel 1: Okay. So is\n\nChannel 0: D\n\nChannel 1: can\n\nChannel 0: a\n\nChannel 1: is\n\nChannel 0: n\n\nChannel 1: this\n\nChannel 0: n e.\n\nChannel 1: regarding\n\nChannel 0: Yeah.\n\nChannel 1: a product, or is it regarding anything? Can you give more contact contest about it?\n\nChannel 0: Yeah. I will make it super easy for you. I will let him know, and then I'll let him call you as soon as possible. Alright? Again, this is for an IT review for the middle towards the middle of this year.\n\nSo he would call you about\n\nChannel 1: Alright. That's okay. If he if he has a number, so he can call me.\n\nChannel 0: it.\n\nChannel 1: It's alright. It's okay.\n\nChannel 0: Alright.\n\nChannel 1: No worries.\n\nChannel 0: Alright.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you. Take care.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.66,"sentiment":"neutral","sentiment_score":-0.02380782808177173}],"sentiment":"neutral","sentiment_score":-0.02380782808177173,"channel":1,"num_words":16,"start":0.16,"end":4.66},{"sentences":[{"text":"Abby from TechnoOne.","start":6.16,"end":7.62,"sentiment":"neutral","sentiment_score":0.10636548946301143}],"sentiment":"neutral","sentiment_score":0.10636548946301143,"channel":0,"num_words":3,"start":6.16,"end":7.62},{"sentences":[{"text":"Thanks, Abby.","start":14.48,"end":15.46,"sentiment":"positive","sentiment_score":0.6116594672203064},{"text":"Please stay on the line.","start":15.875,"end":17.335001,"sentiment":"neutral","sentiment_score":0.25671598613262175},{"text":"Hello?","start":21.395,"end":21.895,"sentiment":"neutral","sentiment_score":0.05280514433979988}],"sentiment":"neutral","sentiment_score":0.3199630011804402,"channel":1,"num_words":8,"start":14.48,"end":21.895},{"sentences":[{"text":"Hello?","start":23.175,"end":23.675,"sentiment":"neutral","sentiment_score":0.05824285373091698},{"text":"Hi.","start":24.455,"end":24.775,"sentiment":"neutral","sentiment_score":0.2270791232585907},{"text":"Good afternoon.","start":24.775,"end":25.494999,"sentiment":"positive","sentiment_score":0.4008893519639969},{"text":"This is Abby from Sac Nuance, sir.","start":25.494999,"end":27.735,"sentiment":"neutral","sentiment_score":0.2586109382765634},{"text":"I I wanted to make sure that I'm calling the right person.","start":27.735,"end":30.51,"sentiment":"neutral","sentiment_score":0.03423263567189375}],"sentiment":"neutral","sentiment_score":0.14383342943113783,"channel":0,"num_words":23,"start":23.175,"end":30.51},{"sentences":[{"text":"Is this Chenneth Fernando","start":30.75,"end":33.25,"sentiment":"neutral","sentiment_score":0.0024889077321859077}],"sentiment":"neutral","sentiment_score":0.0024889077321859077,"channel":0,"num_words":4,"start":30.75,"end":33.25},{"sentences":[{"text":"Yeah.","start":33.95,"end":34.27,"sentiment":"neutral","sentiment_score":-0.03466101735830307},{"text":"Sorry.","start":34.27,"end":34.59,"sentiment":"neutral","sentiment_score":-0.20885205268859863},{"text":"You're","start":34.59,"end":34.83,"sentiment":"neutral","sentiment_score":-0.1810138076543808}],"sentiment":"neutral","sentiment_score":-0.14150895923376083,"channel":1,"num_words":3,"start":33.95,"end":34.83},{"sentences":[{"text":"at","start":34.75,"end":35.25,"sentiment":"neutral","sentiment_score":-0.17992450296878815}],"sentiment":"neutral","sentiment_score":-0.17992450296878815,"channel":0,"num_words":1,"start":34.75,"end":35.25},{"sentences":[{"text":"calling from the where?","start":34.83,"end":36.45,"sentiment":"neutral","sentiment_score":-0.14338953979313374}],"sentiment":"neutral","sentiment_score":-0.14338953979313374,"channel":1,"num_words":4,"start":34.83,"end":36.45},{"sentences":[{"text":"TechnuWand.","start":37.47,"end":37.97,"sentiment":"neutral","sentiment_score":-0.032351281493902206},{"text":"This","start":38.67,"end":39.17,"sentiment":"neutral","sentiment_score":-0.019047867506742477}],"sentiment":"neutral","sentiment_score":-0.025699574500322342,"channel":0,"num_words":2,"start":37.47,"end":39.17},{"sentences":[{"text":"Okay.","start":39.15,"end":39.65,"sentiment":"neutral","sentiment_score":-0.014372481033205986}],"sentiment":"neutral","sentiment_score":-0.014372481033205986,"channel":1,"num_words":1,"start":39.15,"end":39.65},{"sentences":[{"text":"is Chenneth, right, in elite","start":39.71,"end":41.31,"sentiment":"neutral","sentiment_score":0.002794426307082176}],"sentiment":"neutral","sentiment_score":0.002794426307082176,"channel":0,"num_words":5,"start":39.71,"end":41.31},{"sentences":[{"text":"Yeah.","start":41.07,"end":41.57,"sentiment":"neutral","sentiment_score":0.013275155797600746}],"sentiment":"neutral","sentiment_score":0.013275155797600746,"channel":1,"num_words":1,"start":41.07,"end":41.57},{"sentences":[{"text":"staffing.com.au?","start":41.31,"end":44.05,"sentiment":"neutral","sentiment_score":0.002283533802255988}],"sentiment":"neutral","sentiment_score":0.002283533802255988,"channel":0,"num_words":1,"start":41.31,"end":44.05},{"sentences":[{"text":"Yeah.","start":44.324997,"end":44.805,"sentiment":"neutral","sentiment_score":0.01927255466580391},{"text":"Yeah.","start":44.805,"end":45.305,"sentiment":"neutral","sentiment_score":0.03773603215813637}],"sentiment":"neutral","sentiment_score":0.02850429341197014,"channel":1,"num_words":2,"start":44.324997,"end":45.305},{"sentences":[{"text":"Right.","start":45.71,"end":45.95,"sentiment":"neutral","sentiment_score":0.05724029242992401},{"text":"Right.","start":45.95,"end":46.45,"sentiment":"neutral","sentiment_score":0.059554800391197205},{"text":"So Daniel asked me to reach out to you, sir.","start":46.565002,"end":49.205,"sentiment":"neutral","sentiment_score":0.07165178507566453},{"text":"We're actually from Springfield, Brisbane.","start":49.205,"end":52.025,"sentiment":"neutral","sentiment_score":0.03885096311569214},{"text":"So we wanted I just wanted to make sure that I'm talking to the right person so that that's you, actually.","start":52.885002,"end":58.485,"sentiment":"neutral","sentiment_score":0.07717147327604748}],"sentiment":"neutral","sentiment_score":0.06968864994613748,"channel":0,"num_words":38,"start":45.71,"end":58.485},{"sentences":[{"text":"So we've spoken with you in the past, and I have","start":58.485,"end":62.940002,"sentiment":"neutral","sentiment_score":0.1284371092915535}],"sentiment":"neutral","sentiment_score":0.1284371092915535,"channel":0,"num_words":11,"start":58.485,"end":62.940002},{"sentences":[{"text":"Yep.","start":62.93,"end":63.43,"sentiment":"neutral","sentiment_score":0.11214421689510344}],"sentiment":"neutral","sentiment_score":0.11214421689510344,"channel":1,"num_words":1,"start":62.93,"end":63.43},{"sentences":[{"text":"a note here.","start":62.940002,"end":63.74,"sentiment":"neutral","sentiment_score":0.06556382278601329},{"text":"I wanted to make sure that I'm I wanted to confirm this to you that you're coming up for an IT review towards the middle of this year.","start":63.74,"end":73.155,"sentiment":"neutral","sentiment_score":0.09583799301513604}],"sentiment":"neutral","sentiment_score":0.0929082346058661,"channel":0,"num_words":31,"start":62.940002,"end":73.155},{"sentences":[{"text":"I can review for","start":74.495,"end":76.035,"sentiment":"neutral","sentiment_score":0.05762781389057636}],"sentiment":"neutral","sentiment_score":0.05762781389057636,"channel":1,"num_words":4,"start":74.495,"end":76.035},{"sentences":[{"text":"IT IT review","start":76.994995,"end":78.375,"sentiment":"neutral","sentiment_score":0.04494426896174749}],"sentiment":"neutral","sentiment_score":0.04494426896174749,"channel":0,"num_words":3,"start":76.994995,"end":78.375},{"sentences":[{"text":"Yeah.","start":78.735,"end":79.215004,"sentiment":"neutral","sentiment_score":0.10834117978811264},{"text":"For?","start":79.215004,"end":79.715004,"sentiment":"neutral","sentiment_score":-0.01743505522608757}],"sentiment":"neutral","sentiment_score":0.045453062281012535,"channel":1,"num_words":2,"start":78.735,"end":79.715004},{"sentences":[{"text":"for an IT review in the middle of this year because Daniel would like to talk to you","start":80.354996,"end":86.455,"sentiment":"neutral","sentiment_score":0.045760874843431845}],"sentiment":"neutral","sentiment_score":0.045760874843431845,"channel":0,"num_words":18,"start":80.354996,"end":86.455},{"sentences":[{"text":"Okay.","start":86.41,"end":86.91,"sentiment":"neutral","sentiment_score":0.06738075613975525}],"sentiment":"neutral","sentiment_score":0.06738075613975525,"channel":1,"num_words":1,"start":86.41,"end":86.91},{"sentences":[{"text":"about it so he would reach out, basically.","start":86.915,"end":90.64,"sentiment":"neutral","sentiment_score":0.06479218741878867},{"text":"Right.","start":92.54,"end":92.86,"sentiment":"neutral","sentiment_score":0.0886256992816925},{"text":"Right.","start":92.86,"end":93.259995,"sentiment":"neutral","sentiment_score":0.0785827562212944},{"text":"And are you in the okay.","start":93.259995,"end":95.34,"sentiment":"neutral","sentiment_score":0.07751583432157834},{"text":"Is this the best number to call also?","start":95.34,"end":97.759995,"sentiment":"neutral","sentiment_score":0.06022935686632991}],"sentiment":"neutral","sentiment_score":0.06801982565472524,"channel":0,"num_words":24,"start":86.915,"end":97.759995},{"sentences":[{"text":"Yeah.","start":97.93,"end":98.25,"sentiment":"neutral","sentiment_score":0.008413182571530342},{"text":"Who's","start":98.25,"end":98.49,"sentiment":"neutral","sentiment_score":-0.008601736277341843}],"sentiment":"neutral","sentiment_score":-0.00009427685290575027,"channel":1,"num_words":2,"start":97.93,"end":98.49},{"sentences":[{"text":"The","start":98.299995,"end":98.7,"sentiment":"neutral","sentiment_score":-0.009862786158919334}],"sentiment":"neutral","sentiment_score":-0.009862786158919334,"channel":0,"num_words":1,"start":98.299995,"end":98.7},{"sentences":[{"text":"name?","start":98.49,"end":98.685,"sentiment":"neutral","sentiment_score":-0.01932593621313572}],"sentiment":"neutral","sentiment_score":-0.01932593621313572,"channel":1,"num_words":1,"start":98.49,"end":98.685},{"sentences":[{"text":"one","start":98.7,"end":99.02,"sentiment":"neutral","sentiment_score":-0.06786803156137466}],"sentiment":"neutral","sentiment_score":-0.06786803156137466,"channel":0,"num_words":1,"start":98.7,"end":99.02},{"sentences":[{"text":"Sorry,","start":98.845,"end":99.085,"sentiment":"neutral","sentiment_score":-0.2379093766212463}],"sentiment":"neutral","sentiment_score":-0.2379093766212463,"channel":1,"num_words":1,"start":98.845,"end":99.085},{"sentences":[{"text":"in","start":99.02,"end":99.18,"sentiment":"neutral","sentiment_score":-0.29813867807388306}],"sentiment":"neutral","sentiment_score":-0.29813867807388306,"channel":0,"num_words":1,"start":99.02,"end":99.18},{"sentences":[{"text":"sir.","start":99.085,"end":99.165,"sentiment":"negative","sentiment_score":-0.37081778049468994},{"text":"I'm just disconcerting you.","start":99.165,"end":100.445,"sentiment":"negative","sentiment_score":-0.7063189595937729},{"text":"So we are I haven't speak spoke to anyone called Damien recently, so I'm just wondering who who we","start":100.445,"end":106.125,"sentiment":"neutral","sentiment_score":-0.3301240942980114}],"sentiment":"negative","sentiment_score":-0.39451880877216655,"channel":1,"num_words":24,"start":99.085,"end":106.125},{"sentences":[{"text":"Daniel.","start":106.075005,"end":106.575005,"sentiment":"neutral","sentiment_score":-0.2897351384162903}],"sentiment":"neutral","sentiment_score":-0.2897351384162903,"channel":0,"num_words":1,"start":106.075005,"end":106.575005},{"sentences":[{"text":"are talking about.","start":106.125,"end":107.104996,"sentiment":"neutral","sentiment_score":-0.23836482564608255}],"sentiment":"neutral","sentiment_score":-0.23836482564608255,"channel":1,"num_words":3,"start":106.125,"end":107.104996},{"sentences":[{"text":"Daniel.","start":107.755005,"end":108.255005,"sentiment":"neutral","sentiment_score":-0.02720673754811287}],"sentiment":"neutral","sentiment_score":-0.02720673754811287,"channel":0,"num_words":1,"start":107.755005,"end":108.255005},{"sentences":[{"text":"Damien.","start":108.045,"end":108.545,"sentiment":"neutral","sentiment_score":-0.027852799743413925}],"sentiment":"neutral","sentiment_score":-0.027852799743413925,"channel":1,"num_words":1,"start":108.045,"end":108.545},{"sentences":[{"text":"Daniel.","start":109.355,"end":109.855,"sentiment":"neutral","sentiment_score":-0.019191456958651543}],"sentiment":"neutral","sentiment_score":-0.019191456958651543,"channel":0,"num_words":1,"start":109.355,"end":109.855},{"sentences":[{"text":"Okay.","start":111.560005,"end":112.060005,"sentiment":"neutral","sentiment_score":-0.01437873300164938},{"text":"So is","start":112.28,"end":112.6,"sentiment":"neutral","sentiment_score":-0.005307752639055253}],"sentiment":"neutral","sentiment_score":-0.008331412759919962,"channel":1,"num_words":3,"start":111.560005,"end":112.6},{"sentences":[{"text":"D","start":112.635,"end":112.875,"sentiment":"neutral","sentiment_score":0.0025691576302051544}],"sentiment":"neutral","sentiment_score":0.0025691576302051544,"channel":0,"num_words":1,"start":112.635,"end":112.875},{"sentences":[{"text":"can","start":112.68,"end":112.84,"sentiment":"neutral","sentiment_score":0.0015375446528196337}],"sentiment":"neutral","sentiment_score":0.0015375446528196337,"channel":1,"num_words":1,"start":112.68,"end":112.84},{"sentences":[{"text":"a","start":112.875,"end":113.035,"sentiment":"neutral","sentiment_score":0.007761575281620026}],"sentiment":"neutral","sentiment_score":0.007761575281620026,"channel":0,"num_words":1,"start":112.875,"end":113.035},{"sentences":[{"text":"is","start":113.0,"end":113.240005,"sentiment":"neutral","sentiment_score":-0.0007034558802843094}],"sentiment":"neutral","sentiment_score":-0.0007034558802843094,"channel":1,"num_words":1,"start":113.0,"end":113.240005},{"sentences":[{"text":"n","start":113.035,"end":113.275,"sentiment":"neutral","sentiment_score":-0.0067079998552799225}],"sentiment":"neutral","sentiment_score":-0.0067079998552799225,"channel":0,"num_words":1,"start":113.035,"end":113.275},{"sentences":[{"text":"this","start":113.240005,"end":113.48,"sentiment":"neutral","sentiment_score":-0.020128626376390457}],"sentiment":"neutral","sentiment_score":-0.020128626376390457,"channel":1,"num_words":1,"start":113.240005,"end":113.48},{"sentences":[{"text":"n e.","start":113.275,"end":113.595,"sentiment":"neutral","sentiment_score":-0.029635310173034668}],"sentiment":"neutral","sentiment_score":-0.029635310173034668,"channel":0,"num_words":2,"start":113.275,"end":113.595},{"sentences":[{"text":"regarding","start":113.48,"end":113.880005,"sentiment":"neutral","sentiment_score":-0.014807971194386482}],"sentiment":"neutral","sentiment_score":-0.014807971194386482,"channel":1,"num_words":1,"start":113.48,"end":113.880005},{"sentences":[{"text":"Yeah.","start":113.595,"end":114.095,"sentiment":"neutral","sentiment_score":-0.0074906786903738976}],"sentiment":"neutral","sentiment_score":-0.0074906786903738976,"channel":0,"num_words":1,"start":113.595,"end":114.095},{"sentences":[{"text":"a product, or is it regarding anything?","start":113.880005,"end":116.04,"sentiment":"neutral","sentiment_score":0.0015010553013001169},{"text":"Can you give more contact contest about it?","start":116.04,"end":118.46,"sentiment":"neutral","sentiment_score":0.014940580120310187}],"sentiment":"neutral","sentiment_score":0.00866880187143882,"channel":1,"num_words":15,"start":113.880005,"end":118.46},{"sentences":[{"text":"Yeah.","start":118.86,"end":119.26,"sentiment":"neutral","sentiment_score":0.2247392237186432},{"text":"I will make it super easy for you.","start":119.26,"end":120.94,"sentiment":"positive","sentiment_score":0.4672580361366272},{"text":"I will let him know, and then I'll let him call you as soon as possible.","start":120.94,"end":125.200005,"sentiment":"neutral","sentiment_score":0.32375527918338776},{"text":"Alright?","start":125.98,"end":126.380005,"sentiment":"neutral","sentiment_score":0.12472792714834212},{"text":"Again, this is for an IT review for the middle towards the middle of this year.","start":126.380005,"end":132.075,"sentiment":"neutral","sentiment_score":0.0671886547934264}],"sentiment":"neutral","sentiment_score":0.2462531996092626,"channel":0,"num_words":42,"start":118.86,"end":132.075},{"sentences":[{"text":"So he would call you about","start":132.155,"end":133.775,"sentiment":"neutral","sentiment_score":0.056289358685413994}],"sentiment":"neutral","sentiment_score":0.056289358685413994,"channel":0,"num_words":6,"start":132.155,"end":133.775},{"sentences":[{"text":"Alright.","start":135.53687,"end":135.85687,"sentiment":"neutral","sentiment_score":0.144152894616127},{"text":"That's okay.","start":135.85687,"end":136.49687,"sentiment":"neutral","sentiment_score":0.25971508026123047},{"text":"If he if he has a number, so he can call me.","start":136.49687,"end":138.65688,"sentiment":"neutral","sentiment_score":0.1453878153115511}],"sentiment":"neutral","sentiment_score":0.1605491225918134,"channel":1,"num_words":15,"start":135.53687,"end":138.65688},{"sentences":[{"text":"it.","start":138.47499,"end":138.97499,"sentiment":"neutral","sentiment_score":0.10547256469726562}],"sentiment":"neutral","sentiment_score":0.10547256469726562,"channel":0,"num_words":1,"start":138.47499,"end":138.97499},{"sentences":[{"text":"It's alright.","start":138.65688,"end":139.05687,"sentiment":"neutral","sentiment_score":0.1883886754512787},{"text":"It's okay.","start":139.05687,"end":139.37688,"sentiment":"neutral","sentiment_score":0.25273752212524414}],"sentiment":"neutral","sentiment_score":0.2205630987882614,"channel":1,"num_words":4,"start":138.65688,"end":139.37688},{"sentences":[{"text":"Alright.","start":139.19499,"end":139.595,"sentiment":"neutral","sentiment_score":0.10991339385509492}],"sentiment":"neutral","sentiment_score":0.10991339385509492,"channel":0,"num_words":1,"start":139.19499,"end":139.595},{"sentences":[{"text":"No worries.","start":139.37688,"end":139.77687,"sentiment":"neutral","sentiment_score":0.256869912147522}],"sentiment":"neutral","sentiment_score":0.256869912147522,"channel":1,"num_words":2,"start":139.37688,"end":139.77687},{"sentences":[{"text":"Alright.","start":139.595,"end":140.075,"sentiment":"positive","sentiment_score":0.4665542542934418}],"sentiment":"positive","sentiment_score":0.4665542542934418,"channel":0,"num_words":1,"start":139.595,"end":140.075},{"sentences":[{"text":"Thank you.","start":139.77687,"end":140.43687,"sentiment":"positive","sentiment_score":0.7862889468669891}],"sentiment":"positive","sentiment_score":0.7862889468669891,"channel":1,"num_words":2,"start":139.77687,"end":140.43687},{"sentences":[{"text":"Thank you.","start":140.075,"end":140.875,"sentiment":"positive","sentiment_score":0.7768804132938385},{"text":"Take care.","start":140.875,"end":141.61499,"sentiment":"neutral","sentiment_score":0.23517810925841331}],"sentiment":"positive","sentiment_score":0.5060292612761259,"channel":0,"num_words":4,"start":140.075,"end":141.61499}]},"summary":{"result":"success","short":"A representative from TechnoOne.au calls a customer named Chenneth Fernando to confirm his appointment for an IT review in the middle of the year. The representative asks for the customer's name and reason for calling, and confirms the appointment with Chenneth. The representative also asks for the customer's contact information and promises to make it easy for him to reach out to him."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Abby from TechnoOne.","start_word":1,"end_word":19,"intents":[{"intent":"Check availability","confidence_score":0.024356876}]},{"text":"This is Abby from Sac Nuance, sir. I I wanted to make sure that I'm calling the right person.","start_word":31,"end_word":49,"intents":[{"intent":"Offer assistance","confidence_score":0.005660301}]},{"text":"This is Abby from Sac Nuance, sir. I I wanted to make sure that I'm calling the right person. Is this Chenneth Fernando Yeah.","start_word":31,"end_word":54,"intents":[{"intent":"Confirm identity","confidence_score":0.5351358},{"intent":"Confirm identity","confidence_score":0.40722203},{"intent":"Confirm identity","confidence_score":0.18346687},{"intent":"Confirm identity","confidence_score":0.19000274},{"intent":"Confirm identity","confidence_score":0.2265548}]},{"text":"You're at calling from the where? TechnuWand.","start_word":56,"end_word":62,"intents":[{"intent":"Inquire about caller's location","confidence_score":0.00000706045}]},{"text":"You're at calling from the where? TechnuWand. This Okay. is Chenneth, right, in elite Yeah.","start_word":56,"end_word":70,"intents":[{"intent":"Confirm address","confidence_score":0.09885253}]},{"text":"for an IT review in the middle of this year because Daniel would like to talk to you Okay.","start_word":165,"end_word":183,"intents":[{"intent":"Schedule it review","confidence_score":0.25157043}]},{"text":"about it so he would reach out, basically. Right. Right.","start_word":183,"end_word":192,"intents":[{"intent":"Reach out","confidence_score":0.26786387}]},{"text":"It's okay. Alright.","start_word":339,"end_word":341,"intents":[{"intent":"End conversation","confidence_score":0.00010809398}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Abby from TechnoOne.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.0070899473503232},{"text":"Thanks, Abby.","start_word":19,"end_word":20,"sentiment":"positive","sentiment_score":0.5986900329589844},{"text":"Please stay on the line. Hello? Hello? Hi.","start_word":21,"end_word":28,"sentiment":"neutral","sentiment_score":0.1827196329832077},{"text":"Good afternoon.","start_word":29,"end_word":30,"sentiment":"positive","sentiment_score":0.3912907838821411},{"text":"This is Abby from Sac Nuance, sir. I I wanted to make sure that I'm calling the right person. Is this Chenneth Fernando Yeah. Sorry. You're at calling from the where? TechnuWand. This Okay. is Chenneth, right, in elite Yeah. staffing.com.au? Yeah. Yeah. Right. Right. So Daniel asked me to reach out to you, sir. We're actually from Springfield, Brisbane. So we wanted I just wanted to make sure that I'm talking to the right person so that that's you, actually. So we've spoken with you in the past, and I have Yep. a note here. I wanted to make sure that I'm I wanted to confirm this to you that you're coming up for an IT review towards the middle of this year. I can review for IT IT review Yeah. For? for an IT review in the middle of this year because Daniel would like to talk to you Okay. about it so he would reach out, basically. Right. Right. And are you in the okay. Is this the best number to call also? Yeah. Who's The name? one Sorry, in sir.","start_word":31,"end_word":214,"sentiment":"neutral","sentiment_score":0.049408527688406735},{"text":"I'm just disconcerting you.","start_word":215,"end_word":218,"sentiment":"negative","sentiment_score":-0.6972692012786865},{"text":"So we are I haven't speak spoke to anyone called Damien recently, so I'm just wondering who who we Daniel. are talking about. Daniel. Damien. Daniel. Okay. So is D can a is n this n e. regarding Yeah. a product, or is it regarding anything? Can you give more contact contest about it? Yeah.","start_word":219,"end_word":273,"sentiment":"neutral","sentiment_score":-0.12267860025167464},{"text":"I will make it super easy for you.","start_word":274,"end_word":281,"sentiment":"positive","sentiment_score":0.4774513244628906},{"text":"I will let him know, and then I'll let him call you as soon as possible. Alright? Again, this is for an IT review for the middle towards the middle of this year. So he would call you about Alright. That's okay. If he if he has a number, so he can call me. it. It's alright. It's okay. Alright. No worries.","start_word":282,"end_word":343,"sentiment":"neutral","sentiment_score":0.17835703588301136},{"text":"Alright. Thank you. Thank you. Take care.","start_word":344,"end_word":350,"sentiment":"positive","sentiment_score":0.6394374370574951}],"average":{"sentiment":"neutral","sentiment_score":0.06141451979235793}}}}