{"metadata":{"transaction_key":"deprecated","request_id":"019f8261-99bd-7c32-8014-db803e5ddd6a","sha256":"abcc08114a3cee0fcd0729dd726ea0cbd4148d49c653618d929a570301f615fe","created":"2026-07-21T01:54:22.973Z","duration":8.135938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":31},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished","confidence":1.0,"words":[{"word":"forwarded","start":0.32,"end":0.71999997,"confidence":0.9560547,"punctuated_word":"Forwarded","sentiment":"negative","sentiment_score":-0.7713779211044312},{"word":"to","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7048722505569458},{"word":"voice","start":0.88,"end":1.12,"confidence":0.9941406,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.7042332887649536},{"word":"mail","start":1.12,"end":1.62,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.6877113580703735},{"word":"the","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8533021211624146},{"word":"person","start":1.92,"end":2.24,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.8041174411773682},{"word":"you're","start":2.24,"end":2.48,"confidence":0.9838867,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.8156666159629822},{"word":"trying","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8361789584159851},{"word":"to","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8130785226821899},{"word":"reach","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8326395750045776},{"word":"is","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8776707649230957},{"word":"not","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8856739401817322},{"word":"available","start":3.6,"end":4.1,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8124873638153076},{"word":"at","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.46308550238609314},{"word":"the","start":4.72,"end":4.7999997,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.39824408292770386},{"word":"tone","start":4.7999997,"end":5.2999997,"confidence":0.99853516,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.3555695414543152},{"word":"please","start":5.3599997,"end":5.7599998,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.43168145418167114},{"word":"record","start":5.7599998,"end":6.08,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.3972984552383423},{"word":"your","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.37540143728256226},{"word":"message","start":6.24,"end":6.74,"confidence":0.99902344,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.32722732424736023},{"word":"when","start":6.96,"end":7.2,"confidence":0.99902344,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.23881696164608},{"word":"you","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.27761736512184143},{"word":"have","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2612788677215576},{"word":"finished","start":7.52,"end":8.02,"confidence":0.9980469,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.1612035483121872}],"paragraphs":{"transcript":"\nForwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.32,"end":1.62,"sentiment":"negative","sentiment_score":-0.717048704624176},{"text":"The person you're trying to reach is not available.","start":1.68,"end":4.1,"sentiment":"negative","sentiment_score":-0.8367572559250726},{"text":"At the tone, please record your message.","start":4.48,"end":6.74,"sentiment":"negative","sentiment_score":-0.3926439711025783},{"text":"When you have finished","start":6.96,"end":8.02,"sentiment":"neutral","sentiment_score":-0.23472918570041656}],"sentiment":"negative","sentiment_score":-0.5869347775975863,"num_words":24,"start":0.32,"end":8.02}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.32,"end":1.62,"sentiment":"negative","sentiment_score":-0.717048704624176},{"text":"The person you're trying to reach is not available.","start":1.68,"end":4.1,"sentiment":"negative","sentiment_score":-0.8367572559250726},{"text":"At the tone, please record your message.","start":4.48,"end":6.74,"sentiment":"negative","sentiment_score":-0.3926439711025783},{"text":"When you have finished","start":6.96,"end":8.02,"sentiment":"neutral","sentiment_score":-0.23472918570041656}],"sentiment":"negative","sentiment_score":-0.5869347775975863,"channel":1,"num_words":24,"start":0.32,"end":8.02}]},"summary":{"result":"success","short":"Forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished"},"intents":{"segments":[{"text":"At the tone, please record your message.","start_word":13,"end_word":19,"intents":[{"intent":"Leave message","confidence_score":0.8538234}]}]},"sentiments":{"segments":[{"text":"Forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":19,"sentiment":"negative","sentiment_score":-0.6567860841751099},{"text":"When you have finished","start_word":20,"end_word":23,"sentiment":"neutral","sentiment_score":-0.271389365196228}],"average":{"sentiment":"negative","sentiment_score":-0.6070575098837575}}}}