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for calling Smile IT. We appreciate your call. Please note that some calls may be recorded for quality and training purposes. If you prefer not to be recorded, just let our team member know when your call is answered. For support, press 1.\n\nFor sales, press 2. For accounts, press 3. For procurement, press 4. Alternatively, press 9 to leave a voice mail, and one of our team members will get back to you as soon as possible. Thank you for your Morning.\n\nIT. Shane speaking. Sorry? Get who? He hasn't worked here in quite some time.\n\nOkay. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Thanks for calling Smile IT.","start":0.24,"end":2.1799998,"sentiment":"positive","sentiment_score":0.5789237380027771},{"text":"We appreciate your call.","start":2.32,"end":3.86,"sentiment":"positive","sentiment_score":0.6249875128269196},{"text":"Please note that some calls may be recorded for quality and training purposes.","start":4.56,"end":8.98,"sentiment":"neutral","sentiment_score":-0.019025340533027284},{"text":"If you prefer not to be recorded, just let our team member know when your call is answered.","start":10.0,"end":15.38,"sentiment":"neutral","sentiment_score":-0.027807018616133265},{"text":"For support, press 1.","start":16.385,"end":18.244999,"sentiment":"neutral","sentiment_score":0.0026331442641094327}],"sentiment":"neutral","sentiment_score":0.1058464899172329,"num_words":44,"start":0.24,"end":18.244999},{"sentences":[{"text":"For sales, press 2.","start":19.105,"end":21.045,"sentiment":"neutral","sentiment_score":0.0024549475638195872},{"text":"For accounts, press 3.","start":21.585,"end":23.525,"sentiment":"neutral","sentiment_score":0.0021945455810055137},{"text":"For procurement, press 4.","start":24.224998,"end":26.244999,"sentiment":"neutral","sentiment_score":0.0018023280426859856},{"text":"Alternatively, press 9 to leave a voice mail, and one of our team members will get back to you as soon as possible.","start":26.945,"end":33.78,"sentiment":"neutral","sentiment_score":0.02839983623150898},{"text":"Thank you for your Morning.","start":34.56,"end":52.615,"sentiment":"positive","sentiment_score":0.3467968463897705}],"sentiment":"neutral","sentiment_score":0.06032469375059009,"num_words":40,"start":19.105,"end":52.615},{"sentences":[{"text":"IT.","start":53.075,"end":53.555,"sentiment":"neutral","sentiment_score":0.10580277442932128},{"text":"Shane speaking.","start":53.555,"end":54.295,"sentiment":"neutral","sentiment_score":0.03819845989346504},{"text":"Sorry?","start":63.17,"end":63.67,"sentiment":"neutral","sentiment_score":-0.05738251283764839},{"text":"Get who?","start":63.73,"end":64.55,"sentiment":"neutral","sentiment_score":-0.043146444484591484},{"text":"He hasn't worked here in quite some time.","start":69.265,"end":71.845,"sentiment":"neutral","sentiment_score":-0.16147290356457233}],"sentiment":"neutral","sentiment_score":-0.08951849543622561,"num_words":14,"start":53.075,"end":71.845},{"sentences":[{"text":"Okay.","start":85.992874,"end":86.392876,"sentiment":"neutral","sentiment_score":0.23608613014221191},{"text":"Thanks.","start":86.392876,"end":86.892876,"sentiment":"positive","sentiment_score":0.3859534561634064},{"text":"Bye.","start":87.19288,"end":87.69288,"sentiment":"neutral","sentiment_score":0.1495296061038971}],"sentiment":"neutral","sentiment_score":0.2571897308031718,"num_words":3,"start":85.992874,"end":87.69288}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling Smile IT. We appreciate your call. Please note that some calls may be recorded for quality and training purposes. If you prefer not to be recorded, just let our team member know when your call is answered. For support, press 1.\n\nFor sales, press 2. For accounts, press 3. For procurement, press 4. Alternatively, press 9 to leave a voice mail, and one of our team members will get back to you as soon as possible. Thank you for your Morning.\n\nIT. Shane speaking.\n\nChannel 0: Oh, hi, Shane. Good morning. My name is Andrew, and I was, trying to get Glenn Scott.\n\nChannel 1: Sorry? Get who?\n\nChannel 0: Glenn Scott?\n\nChannel 1: He hasn't worked here in quite some time.\n\nChannel 0: Oh, right. Okay. Yeah, Shane. Well, thanks for the detail, mate. I appreciate it.\n\nYeah. I think that would be all then. You take care.\n\nChannel 1: Okay. Thanks. 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Shane.","start":78.755,"end":79.475,"sentiment":"neutral","sentiment_score":0.07239848747849464},{"text":"Well, thanks for the detail, mate.","start":79.475,"end":80.91499,"sentiment":"positive","sentiment_score":0.548202226559321},{"text":"I appreciate it.","start":80.91499,"end":81.975,"sentiment":"positive","sentiment_score":0.5229104161262512}],"sentiment":"positive","sentiment_score":0.36051492313189165,"channel":0,"num_words":14,"start":73.715,"end":81.975},{"sentences":[{"text":"Yeah.","start":82.354996,"end":82.595,"sentiment":"neutral","sentiment_score":0.2488764524459839},{"text":"I think that would be all then.","start":82.595,"end":84.195,"sentiment":"neutral","sentiment_score":0.2565999222653253},{"text":"You take care.","start":84.195,"end":85.08294,"sentiment":"positive","sentiment_score":0.36965736746788025}],"sentiment":"neutral","sentiment_score":0.28673163733699103,"channel":0,"num_words":11,"start":82.354996,"end":85.08294},{"sentences":[{"text":"Okay.","start":85.992874,"end":86.392876,"sentiment":"neutral","sentiment_score":0.23608613014221191},{"text":"Thanks.","start":86.392876,"end":86.892876,"sentiment":"positive","sentiment_score":0.3859534561634064},{"text":"Bye.","start":87.19288,"end":87.69288,"sentiment":"neutral","sentiment_score":0.1495296061038971}],"sentiment":"neutral","sentiment_score":0.2571897308031718,"channel":1,"num_words":3,"start":85.992874,"end":87.69288}]},"summary":{"result":"success","short":"The customer called Smile IT and was directed to various options. They were then connected to Shane, who answered and informed them that Glenn Scott hasn't worked there in a while. Andrew thanks Shane for the detail and ends the call."},"intents":{"segments":[{"text":"My name is Andrew, and I was, trying to get Glenn Scott. Sorry? Get who?","start_word":92,"end_word":106,"intents":[{"intent":"Connect callers","confidence_score":0.0018381873}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Smile IT. We appreciate your call.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.6055008172988892},{"text":"Please note that some calls may be recorded for quality and training purposes. If you prefer not to be recorded, just let our team member know when your call is answered. For support, press 1. For sales, press 2. For accounts, press 3. For procurement, press 4. Alternatively, press 9 to leave a voice mail, and one of our team members will get back to you as soon as possible.","start_word":9,"end_word":78,"sentiment":"neutral","sentiment_score":-0.0011204207548871636},{"text":"Thank you for your Morning.","start_word":79,"end_word":83,"sentiment":"positive","sentiment_score":0.33987876772880554},{"text":"IT. Shane speaking. Oh, hi, Shane. Good morning. My name is Andrew, and I was, trying to get Glenn Scott. Sorry? Get who? Glenn Scott? He hasn't worked here in quite some time. Oh, right. Okay. Yeah, Shane.","start_word":84,"end_word":121,"sentiment":"neutral","sentiment_score":-0.0019413863774389029},{"text":"Well, thanks for the detail, mate. I appreciate it.","start_word":122,"end_word":130,"sentiment":"positive","sentiment_score":0.5326259732246399},{"text":"Yeah. I think that would be all then.","start_word":131,"end_word":138,"sentiment":"neutral","sentiment_score":0.2598749101161957},{"text":"You take care.","start_word":139,"end_word":141,"sentiment":"positive","sentiment_score":0.35847151279449463},{"text":"Okay.","start_word":142,"end_word":142,"sentiment":"neutral","sentiment_score":0.23608613014221191},{"text":"Thanks.","start_word":143,"end_word":143,"sentiment":"positive","sentiment_score":0.3859534561634064},{"text":"Bye.","start_word":144,"end_word":144,"sentiment":"neutral","sentiment_score":0.19957098364830017}],"average":{"sentiment":"neutral","sentiment_score":0.11018105709191524}}}}