{"metadata":{"transaction_key":"deprecated","request_id":"583f4762-fecb-4b84-b6b4-77eeccea2c97","sha256":"5a7a8b797a5c843e1a9a2342825eff62bd549abce1968d0c82b8a5786927a97a","created":"2026-03-02T05:05:13.060Z","duration":75.45594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":260,"output_tokens":34},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":298,"output_tokens":298},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":298,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. Is this Scott? This is Veronica from IT Financial. How are you this afternoon? I'm not good. I had you booked in for a bit of a catch up. Is now still a good time for you? That's okay. We can always get it rescheduled. Yeah. Let me have a look. I can do tomorrow at, let me see here, 04:30 my time, which would be 05:00 your time. Would that work? Let me see here. I could probably do 01:30, which would be 02:00 your time. That'll be better? No. That's all good. Things happen. All good. I will give you a call no. That's all good, Scott. I will give you a call tomorrow at 02:00 your time. No problem. We'll speak then. See you. Bye.","confidence":0.9974274,"words":[{"word":"good","start":2.3999999,"end":2.6399999,"confidence":0.99744654,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.21437427401542664},{"word":"afternoon","start":2.6399999,"end":3.04,"confidence":0.99951303,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.1394127756357193},{"word":"is","start":3.04,"end":3.1999998,"confidence":0.99275595,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.08906053006649017},{"word":"this","start":3.1999998,"end":3.4399998,"confidence":0.9976355,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1146482080221176},{"word":"scott","start":3.4399998,"end":3.9399998,"confidence":0.8741733,"punctuated_word":"Scott?","sentiment":"neutral","sentiment_score":0.1760566532611847},{"word":"this","start":5.2799997,"end":5.52,"confidence":0.96229404,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.10479140281677246},{"word":"is","start":5.52,"end":5.68,"confidence":0.99693847,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10151005536317824},{"word":"veronica","start":5.68,"end":6.16,"confidence":0.97997403,"punctuated_word":"Veronica","sentiment":"neutral","sentiment_score":0.12048408389091492},{"word":"from","start":6.16,"end":6.48,"confidence":0.99924505,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.13193237781524658},{"word":"it","start":6.48,"end":6.8799996,"confidence":0.96926033,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.16039183735847473},{"word":"financial","start":6.8799996,"end":7.3799996,"confidence":0.9928946,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.10900092869997025},{"word":"how","start":7.44,"end":7.52,"confidence":0.99988055,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.16657467186450958},{"word":"are","start":7.52,"end":7.68,"confidence":0.9998349,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.15604838728904724},{"word":"you","start":7.68,"end":7.8399997,"confidence":0.999938,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15708476305007937},{"word":"this","start":7.8399997,"end":8.08,"confidence":0.99981385,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.16416847705841064},{"word":"afternoon","start":8.08,"end":8.58,"confidence":0.99982154,"punctuated_word":"afternoon?","sentiment":"neutral","sentiment_score":0.12769874930381775},{"word":"i'm","start":10.24,"end":10.559999,"confidence":0.90402305,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4922221601009369},{"word":"not","start":10.559999,"end":10.88,"confidence":0.9976782,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5723488926887512},{"word":"good","start":10.88,"end":11.38,"confidence":0.98068213,"punctuated_word":"good.","sentiment":"negative","sentiment_score":-0.4546314477920532},{"word":"i","start":12.0,"end":12.24,"confidence":0.9980994,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23525984585285187},{"word":"had","start":12.24,"end":12.48,"confidence":0.9903155,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.1508878469467163},{"word":"you","start":12.48,"end":12.639999,"confidence":0.9983115,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12999285757541656},{"word":"booked","start":12.639999,"end":12.88,"confidence":0.9991116,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":-0.12594451010227203},{"word":"in","start":12.88,"end":13.12,"confidence":0.9998067,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07745437324047089},{"word":"for","start":13.12,"end":13.36,"confidence":0.99969316,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.015749648213386536},{"word":"a","start":13.36,"end":13.44,"confidence":0.9997634,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0681251734495163},{"word":"bit","start":13.44,"end":13.599999,"confidence":0.99988306,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.08467179536819458},{"word":"of","start":13.599999,"end":13.759999,"confidence":0.99991226,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04461275786161423},{"word":"a","start":13.759999,"end":13.84,"confidence":0.9947531,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09079622477293016},{"word":"catch","start":13.84,"end":14.08,"confidence":0.9997887,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":-0.06889070570468903},{"word":"up","start":14.08,"end":14.24,"confidence":0.99892056,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.09305369108915328},{"word":"is","start":14.24,"end":14.4,"confidence":0.98437715,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.02697249874472618},{"word":"now","start":14.4,"end":14.559999,"confidence":0.8849819,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.01912108063697815},{"word":"still","start":14.559999,"end":14.799999,"confidence":0.99578446,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.022364474833011627},{"word":"a","start":14.799999,"end":14.88,"confidence":0.9992899,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0057777948677539825},{"word":"good","start":14.88,"end":15.04,"confidence":0.99994516,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.03439679741859436},{"word":"time","start":15.04,"end":15.28,"confidence":0.9997594,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.0008923262357711792},{"word":"for","start":15.28,"end":15.44,"confidence":0.9989029,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.023145467042922977},{"word":"you","start":15.44,"end":15.825,"confidence":0.99932903,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.03141096606850624},{"word":"that's","start":20.545,"end":20.865,"confidence":0.8969511,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.01258030068129301},{"word":"okay","start":20.865,"end":21.365,"confidence":0.99932957,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.023155244067311287},{"word":"we","start":21.985,"end":22.224998,"confidence":0.9518846,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.010846437886357307},{"word":"can","start":22.224998,"end":22.385,"confidence":0.9995807,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.006893886253237724},{"word":"always","start":22.385,"end":22.625,"confidence":0.9996245,"punctuated_word":"always","sentiment":"neutral","sentiment_score":0.007805086672306061},{"word":"get","start":22.625,"end":22.865,"confidence":0.99643636,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.001976216211915016},{"word":"it","start":22.865,"end":23.025,"confidence":0.88313633,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.013959642499685287},{"word":"rescheduled","start":23.025,"end":23.525,"confidence":0.9762567,"punctuated_word":"rescheduled.","sentiment":"neutral","sentiment_score":-0.014176840893924236},{"word":"yeah","start":24.064999,"end":24.545,"confidence":0.8282217,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.029193896800279617},{"word":"let","start":24.545,"end":24.705,"confidence":0.9992772,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.04147594794631004},{"word":"me","start":24.705,"end":24.945,"confidence":0.9999486,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03994818404316902},{"word":"have","start":24.945,"end":25.185,"confidence":0.9998369,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03944811597466469},{"word":"a","start":25.185,"end":25.425,"confidence":0.98751915,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04254795238375664},{"word":"look","start":25.425,"end":25.925,"confidence":0.99983716,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.026394259184598923},{"word":"i","start":26.384998,"end":26.544998,"confidence":0.9990681,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.028666414320468903},{"word":"can","start":26.544998,"end":26.945,"confidence":0.999108,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02668701484799385},{"word":"do","start":26.945,"end":27.445,"confidence":0.9947343,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.01940290257334709},{"word":"tomorrow","start":27.985,"end":28.485,"confidence":0.993718,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.032131701707839966},{"word":"at","start":29.025,"end":29.525,"confidence":0.99092567,"punctuated_word":"at,","sentiment":"neutral","sentiment_score":0.01691935770213604},{"word":"let","start":30.35,"end":30.67,"confidence":0.999493,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.0215494055300951},{"word":"me","start":30.67,"end":30.830002,"confidence":0.99924314,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02686131000518799},{"word":"see","start":30.830002,"end":31.070002,"confidence":0.9997347,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.017381267622113228},{"word":"here","start":31.070002,"end":31.570002,"confidence":0.99116945,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.014283676631748676},{"word":"04:30","start":32.27,"end":33.25,"confidence":0.99610555,"punctuated_word":"04:30","sentiment":"neutral","sentiment_score":0.018658997491002083},{"word":"my","start":33.31,"end":33.47,"confidence":0.92307436,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.016441412270069122},{"word":"time","start":33.47,"end":33.79,"confidence":0.9694686,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.017971999943256378},{"word":"which","start":33.79,"end":33.95,"confidence":0.9982855,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.01890108734369278},{"word":"would","start":33.95,"end":34.11,"confidence":0.47533622,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.01656240038573742},{"word":"be","start":34.11,"end":34.27,"confidence":0.9833211,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.015365720726549624},{"word":"05:00","start":34.27,"end":34.91,"confidence":0.9996169,"punctuated_word":"05:00","sentiment":"neutral","sentiment_score":0.020948197692632675},{"word":"your","start":34.91,"end":35.07,"confidence":0.9797799,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.011924018152058125},{"word":"time","start":35.07,"end":35.31,"confidence":0.98551095,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.008208204992115498},{"word":"would","start":35.31,"end":35.55,"confidence":0.9827539,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.01899394392967224},{"word":"that","start":35.55,"end":35.71,"confidence":0.99993753,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.017810020595788956},{"word":"work","start":35.71,"end":36.21,"confidence":0.99739707,"punctuated_word":"work?","sentiment":"neutral","sentiment_score":0.0025790557265281677},{"word":"let","start":39.79,"end":39.95,"confidence":0.8055321,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.010543729178607464},{"word":"me","start":39.95,"end":40.27,"confidence":0.99865097,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.013775594532489777},{"word":"see","start":40.27,"end":40.59,"confidence":0.9996859,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.009157459251582624},{"word":"here","start":40.59,"end":41.09,"confidence":0.9993929,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.00892753154039383},{"word":"i","start":43.005,"end":43.505,"confidence":0.9988065,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014165105298161508},{"word":"could","start":43.645,"end":44.145,"confidence":0.99946505,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.01276937872171402},{"word":"probably","start":44.445,"end":44.945,"confidence":0.9720925,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.012459171935915949},{"word":"do","start":48.045,"end":48.365,"confidence":0.66430205,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.004838809370994568},{"word":"01:30","start":48.365,"end":49.405,"confidence":0.9775668,"punctuated_word":"01:30,","sentiment":"neutral","sentiment_score":0.011802254244685171},{"word":"which","start":49.405,"end":49.645,"confidence":0.99981576,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.00788123533129692},{"word":"would","start":49.645,"end":49.805,"confidence":0.6196116,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.003712102770805359},{"word":"be","start":49.805,"end":49.965,"confidence":0.9962685,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0013837870210409164},{"word":"02:00","start":49.965,"end":50.525,"confidence":0.9987645,"punctuated_word":"02:00","sentiment":"neutral","sentiment_score":0.0015272399177774787},{"word":"your","start":50.525,"end":50.845,"confidence":0.97200924,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.002301406115293503},{"word":"time","start":50.845,"end":51.345,"confidence":0.9978849,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.006470969878137112},{"word":"that'll","start":52.845,"end":53.165,"confidence":0.6616445,"punctuated_word":"That'll","sentiment":"neutral","sentiment_score":0.07986417412757874},{"word":"be","start":53.165,"end":53.325,"confidence":0.99677974,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07452191412448883},{"word":"better","start":53.325,"end":53.82,"confidence":0.9755198,"punctuated_word":"better?","sentiment":"neutral","sentiment_score":0.07364436984062195},{"word":"no","start":57.1,"end":57.34,"confidence":0.9842217,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.064425528049469},{"word":"that's","start":57.34,"end":57.739998,"confidence":0.99782264,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.06335600465536118},{"word":"all","start":57.739998,"end":57.98,"confidence":0.9837869,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.07810740172863007},{"word":"good","start":57.98,"end":58.48,"confidence":0.99100375,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.10366994887590408},{"word":"things","start":59.18,"end":59.5,"confidence":0.25397113,"punctuated_word":"Things","sentiment":"neutral","sentiment_score":0.22568592429161072},{"word":"happen","start":59.5,"end":60.0,"confidence":0.8342645,"punctuated_word":"happen.","sentiment":"neutral","sentiment_score":0.2585575580596924},{"word":"all","start":60.54,"end":60.78,"confidence":0.9158488,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.3488764464855194},{"word":"good","start":60.78,"end":61.1,"confidence":0.9994501,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.27024897933006287},{"word":"i","start":61.1,"end":61.26,"confidence":0.9995084,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05419664829969406},{"word":"will","start":61.26,"end":61.5,"confidence":0.9974274,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03707198798656464},{"word":"give","start":61.5,"end":61.66,"confidence":0.9998004,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.05513921752572059},{"word":"you","start":61.66,"end":61.82,"confidence":0.99907565,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03250177577137947},{"word":"a","start":61.82,"end":61.98,"confidence":0.9718788,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05445512756705284},{"word":"call","start":61.98,"end":62.22,"confidence":0.9987023,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.10362880676984788},{"word":"no","start":62.46,"end":62.7,"confidence":0.9685688,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.019903426989912987},{"word":"that's","start":62.7,"end":62.94,"confidence":0.9987711,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.213402658700943},{"word":"all","start":62.94,"end":63.1,"confidence":0.9736684,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.28929808735847473},{"word":"good","start":63.1,"end":63.5,"confidence":0.9696626,"punctuated_word":"good,","sentiment":"neutral","sentiment_score":0.29106003046035767},{"word":"scott","start":63.5,"end":63.98,"confidence":0.9982777,"punctuated_word":"Scott.","sentiment":"neutral","sentiment_score":0.2781662940979004},{"word":"i","start":63.98,"end":64.14,"confidence":0.99969375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14049145579338074},{"word":"will","start":64.14,"end":64.3,"confidence":0.96075904,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1326010674238205},{"word":"give","start":64.3,"end":64.46,"confidence":0.99982893,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.1320425122976303},{"word":"you","start":64.46,"end":64.62,"confidence":0.99939,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15226030349731445},{"word":"a","start":64.62,"end":64.7,"confidence":0.9969206,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12801524996757507},{"word":"call","start":64.7,"end":65.2,"confidence":0.9998832,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.10703572630882265},{"word":"tomorrow","start":65.42,"end":65.92,"confidence":0.8189184,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.14320895075798035},{"word":"at","start":66.14,"end":66.3,"confidence":0.9993443,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.11280012130737305},{"word":"02:00","start":66.3,"end":66.94,"confidence":0.9984884,"punctuated_word":"02:00","sentiment":"neutral","sentiment_score":0.121282659471035},{"word":"your","start":66.94,"end":67.1,"confidence":0.99676716,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09105826169252396},{"word":"time","start":67.1,"end":67.520874,"confidence":0.9959453,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.09319867938756944},{"word":"no","start":70.00088,"end":70.240875,"confidence":0.99378383,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.25533849000930786},{"word":"problem","start":70.240875,"end":70.64088,"confidence":0.99933594,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.283119797706604},{"word":"we'll","start":70.64088,"end":70.80087,"confidence":0.9960023,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.23284558951854703},{"word":"speak","start":70.80087,"end":71.12087,"confidence":0.9886354,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.2780979573726654},{"word":"then","start":71.12087,"end":71.62087,"confidence":0.99922276,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.1714721918106079},{"word":"see","start":72.40087,"end":72.64088,"confidence":0.97894096,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.17707015573978424},{"word":"you","start":72.64088,"end":73.14088,"confidence":0.995885,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1809360384941101},{"word":"bye","start":73.200874,"end":73.700874,"confidence":0.9514277,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11548777669668198}],"paragraphs":{"transcript":"\nGood afternoon. Is this Scott? This is Veronica from IT Financial. How are you this afternoon? I'm not good.\n\nI had you booked in for a bit of a catch up. Is now still a good time for you? That's okay. We can always get it rescheduled. Yeah.\n\nLet me have a look. I can do tomorrow at, let me see here, 04:30 my time, which would be 05:00 your time. Would that work? Let me see here. I could probably do 01:30, which would be 02:00 your time.\n\nThat'll be better? No. That's all good. Things happen. All good.\n\nI will give you a call no. That's all good, Scott. I will give you a call tomorrow at 02:00 your time. No problem. We'll speak then.\n\nSee you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":2.3999999,"end":3.04,"sentiment":"neutral","sentiment_score":0.17689352482557297},{"text":"Is this Scott?","start":3.04,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.12658846378326416},{"text":"This is Veronica from IT Financial.","start":5.2799997,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.12135178099075954},{"text":"How are you this afternoon?","start":7.44,"end":8.58,"sentiment":"neutral","sentiment_score":0.1543150097131729},{"text":"I'm not good.","start":10.24,"end":11.38,"sentiment":"negative","sentiment_score":-0.5064008335272471}],"sentiment":"neutral","sentiment_score":0.037580824996295725,"num_words":19,"start":2.3999999,"end":11.38},{"sentences":[{"text":"I had you booked in for a bit of a catch up.","start":12.0,"end":14.24,"sentiment":"neutral","sentiment_score":-0.09878661918143432},{"text":"Is now still a good time for you?","start":14.24,"end":15.825,"sentiment":"neutral","sentiment_score":0.0054266187362372875},{"text":"That's okay.","start":20.545,"end":21.365,"sentiment":"neutral","sentiment_score":0.01786777237430215},{"text":"We can always get it rescheduled.","start":21.985,"end":23.525,"sentiment":"neutral","sentiment_score":-0.0007612147989372412},{"text":"Yeah.","start":24.064999,"end":24.545,"sentiment":"neutral","sentiment_score":0.029193896800279617}],"sentiment":"neutral","sentiment_score":-0.03729876991489838,"num_words":29,"start":12.0,"end":24.545},{"sentences":[{"text":"Let me have a look.","start":24.545,"end":25.925,"sentiment":"neutral","sentiment_score":0.03796289190649986},{"text":"I can do tomorrow at, let me see here, 04:30 my time, which would be 05:00 your time.","start":26.384998,"end":35.31,"sentiment":"neutral","sentiment_score":0.01938139388544692},{"text":"Would that work?","start":35.31,"end":36.21,"sentiment":"neutral","sentiment_score":0.013127673417329788},{"text":"Let me see here.","start":39.79,"end":41.09,"sentiment":"neutral","sentiment_score":0.010601078625768423},{"text":"I could probably do 01:30, which would be 02:00 your time.","start":43.005,"end":51.345,"sentiment":"neutral","sentiment_score":0.006033592804504389}],"sentiment":"neutral","sentiment_score":0.016752107440857443,"num_words":41,"start":24.545,"end":51.345},{"sentences":[{"text":"That'll be better?","start":52.845,"end":53.82,"sentiment":"neutral","sentiment_score":0.07601015269756317},{"text":"No.","start":57.1,"end":57.34,"sentiment":"neutral","sentiment_score":-0.064425528049469},{"text":"That's all good.","start":57.34,"end":58.48,"sentiment":"neutral","sentiment_score":0.0817111184199651},{"text":"Things happen.","start":59.18,"end":60.0,"sentiment":"neutral","sentiment_score":0.24212174117565155},{"text":"All good.","start":60.54,"end":61.1,"sentiment":"neutral","sentiment_score":0.30956271290779114}],"sentiment":"neutral","sentiment_score":0.13746429031545465,"num_words":11,"start":52.845,"end":61.1},{"sentences":[{"text":"I will give you a call no.","start":61.1,"end":62.7,"sentiment":"neutral","sentiment_score":-0.02490853119109358},{"text":"That's all good, Scott.","start":62.7,"end":63.98,"sentiment":"neutral","sentiment_score":0.26798176765441895},{"text":"I will give you a call tomorrow at 02:00 your time.","start":63.98,"end":67.520874,"sentiment":"neutral","sentiment_score":0.12309045344591141},{"text":"No problem.","start":70.00088,"end":70.64088,"sentiment":"neutral","sentiment_score":0.26922914385795593},{"text":"We'll speak then.","start":70.64088,"end":71.62087,"sentiment":"neutral","sentiment_score":0.22747191290060678}],"sentiment":"neutral","sentiment_score":0.12860875431862143,"num_words":27,"start":61.1,"end":71.62087},{"sentences":[{"text":"See you.","start":72.40087,"end":73.14088,"sentiment":"neutral","sentiment_score":0.17900309711694717},{"text":"Bye.","start":73.200874,"end":73.700874,"sentiment":"neutral","sentiment_score":0.11548777669668198}],"sentiment":"neutral","sentiment_score":0.15783132364352545,"num_words":3,"start":72.40087,"end":73.700874}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Yeah. Good. Thank you. Yeah. Something's come up this afternoon. Is it is there any chance to do it tomorrow? Anything earlier? Yeah. That'd be better. Yeah. Just I'm just picking, yeah, I'm just picking up some furniture. So yeah. Yep. Sorry about that. Yeah. Awesome. Thank you. Cheers, sir. See you later. Thank you. Bye. Bye.","confidence":0.9927326,"words":[{"word":"hello","start":1.1999999,"end":1.6999999,"confidence":0.8982413,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.035527296364307404},{"word":"yeah","start":4.48,"end":4.98,"confidence":0.97957706,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08256296813488007},{"word":"yeah","start":8.8,"end":9.2,"confidence":0.9943309,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1403556615114212},{"word":"good","start":9.2,"end":9.44,"confidence":0.9172851,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.3348422348499298},{"word":"thank","start":9.44,"end":9.679999,"confidence":0.9994337,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3139655590057373},{"word":"you","start":9.679999,"end":10.179999,"confidence":0.99943864,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.21064665913581848},{"word":"yeah","start":18.705,"end":19.025002,"confidence":0.7660919,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010790210217237473},{"word":"something's","start":19.025002,"end":19.505001,"confidence":0.97760177,"punctuated_word":"Something's","sentiment":"neutral","sentiment_score":0.0060694171115756035},{"word":"come","start":19.505001,"end":19.745,"confidence":0.99866545,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.005845322273671627},{"word":"up","start":19.745,"end":20.225,"confidence":0.99977857,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.011251312680542467},{"word":"this","start":20.225,"end":20.545,"confidence":0.8856686,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.003644369542598725},{"word":"afternoon","start":20.545,"end":21.045,"confidence":0.9909565,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.004752451553940773},{"word":"is","start":21.105,"end":21.345001,"confidence":0.9984493,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.01528692990541458},{"word":"it","start":21.345001,"end":21.505001,"confidence":0.656419,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.013306993991136553},{"word":"is","start":21.745,"end":21.905,"confidence":0.9924137,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.010956638492643831},{"word":"there","start":21.905,"end":22.065,"confidence":0.9972826,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.007414950057864189},{"word":"any","start":22.065,"end":22.305,"confidence":0.98793334,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.016553660854697227},{"word":"chance","start":22.305,"end":22.545,"confidence":0.99560755,"punctuated_word":"chance","sentiment":"neutral","sentiment_score":0.007475843653082848},{"word":"to","start":22.545,"end":22.705,"confidence":0.9806089,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004544712603092194},{"word":"do","start":22.705,"end":22.785,"confidence":0.9876846,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.002035036683082581},{"word":"it","start":22.785,"end":22.945,"confidence":0.9927326,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.007176119834184647},{"word":"tomorrow","start":22.945,"end":23.445,"confidence":0.9927309,"punctuated_word":"tomorrow?","sentiment":"neutral","sentiment_score":-0.007709025405347347},{"word":"anything","start":37.0,"end":37.399998,"confidence":0.67186064,"punctuated_word":"Anything","sentiment":"neutral","sentiment_score":-0.00620760302990675},{"word":"earlier","start":37.399998,"end":37.899998,"confidence":0.889611,"punctuated_word":"earlier?","sentiment":"neutral","sentiment_score":-0.009638221934437752},{"word":"yeah","start":51.565002,"end":51.805,"confidence":0.83040524,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04508429393172264},{"word":"that'd","start":51.805,"end":52.125,"confidence":0.88584614,"punctuated_word":"That'd","sentiment":"neutral","sentiment_score":0.07788167148828506},{"word":"be","start":52.125,"end":52.285,"confidence":0.99679214,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07631747424602509},{"word":"better","start":52.285,"end":52.605,"confidence":0.9973436,"punctuated_word":"better.","sentiment":"neutral","sentiment_score":0.06856315582990646},{"word":"yeah","start":52.605,"end":52.925003,"confidence":0.99750125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06936778128147125},{"word":"just","start":52.925003,"end":53.165,"confidence":0.8306134,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.06857374310493469},{"word":"i'm","start":53.405003,"end":53.645,"confidence":0.98976266,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0010658291867002845},{"word":"just","start":53.645,"end":53.885002,"confidence":0.99813545,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0126308836042881},{"word":"picking","start":53.885002,"end":54.365,"confidence":0.75882256,"punctuated_word":"picking,","sentiment":"neutral","sentiment_score":-0.012738792225718498},{"word":"yeah","start":54.365,"end":54.605003,"confidence":0.99387366,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.017571261152625084},{"word":"i'm","start":54.605003,"end":54.845,"confidence":0.99860597,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.009874513372778893},{"word":"just","start":54.845,"end":55.005,"confidence":0.99957865,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.004696980118751526},{"word":"picking","start":55.005,"end":55.245003,"confidence":0.99947876,"punctuated_word":"picking","sentiment":"neutral","sentiment_score":0.00009837746620178224},{"word":"up","start":55.245003,"end":55.405,"confidence":0.99915457,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.010204922407865524},{"word":"some","start":55.405,"end":55.645,"confidence":0.9977951,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.025820117443799973},{"word":"furniture","start":55.645,"end":56.145,"confidence":0.8182755,"punctuated_word":"furniture.","sentiment":"neutral","sentiment_score":-0.008816208690404892},{"word":"so","start":56.205,"end":56.705,"confidence":0.9752333,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02044555172324181},{"word":"yeah","start":59.005,"end":59.505,"confidence":0.9874029,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.2039154917001724},{"word":"yep","start":60.98,"end":61.3,"confidence":0.80629337,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08626216650009155},{"word":"sorry","start":61.3,"end":61.54,"confidence":0.9931404,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.02367100492119789},{"word":"about","start":61.54,"end":62.04,"confidence":0.9997712,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.029597990214824677},{"word":"that","start":68.18,"end":68.34,"confidence":0.9997756,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.11767307668924332},{"word":"yeah","start":68.34,"end":68.58,"confidence":0.98381615,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.23514845967292783},{"word":"awesome","start":68.58,"end":69.06,"confidence":0.99947125,"punctuated_word":"Awesome.","sentiment":"positive","sentiment_score":0.4942042827606201},{"word":"thank","start":69.06,"end":69.3,"confidence":0.9992092,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5106643438339233},{"word":"you","start":69.3,"end":69.8,"confidence":0.99901116,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3993036150932312},{"word":"cheers","start":70.66,"end":70.979996,"confidence":0.682035,"punctuated_word":"Cheers,","sentiment":"neutral","sentiment_score":0.2586904764175415},{"word":"sir","start":70.979996,"end":71.22,"confidence":0.98719895,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.2409624308347702},{"word":"see","start":71.22,"end":71.38,"confidence":0.9932133,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.15098623931407928},{"word":"you","start":71.38,"end":71.54,"confidence":0.9992687,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.146098792552948},{"word":"later","start":71.54,"end":72.02,"confidence":0.99941945,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.2136385440826416},{"word":"thank","start":72.02,"end":72.18,"confidence":0.9960277,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3755140006542206},{"word":"you","start":72.18,"end":72.58,"confidence":0.9996077,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3011224865913391},{"word":"bye","start":72.58,"end":73.08,"confidence":0.98711014,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2118881344795227},{"word":"bye","start":74.42,"end":74.92,"confidence":0.99376357,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.07650429010391235}],"paragraphs":{"transcript":"\nHello? Yeah. Yeah. Good. Thank you.\n\nYeah. Something's come up this afternoon. Is it is there any chance to do it tomorrow? Anything earlier? Yeah.\n\nThat'd be better. Yeah. Just I'm just picking, yeah, I'm just picking up some furniture. So yeah. Yep.\n\nSorry about that. Yeah. Awesome. Thank you. Cheers, sir.\n\nSee you later. Thank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.035527296364307404},{"text":"Yeah.","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.08256296813488007},{"text":"Yeah.","start":8.8,"end":9.2,"sentiment":"neutral","sentiment_score":0.1403556615114212},{"text":"Good.","start":9.2,"end":9.44,"sentiment":"positive","sentiment_score":0.3348422348499298},{"text":"Thank you.","start":9.44,"end":10.179999,"sentiment":"neutral","sentiment_score":0.2623061090707779}],"sentiment":"neutral","sentiment_score":0.1863167298336824,"num_words":6,"start":1.1999999,"end":10.179999},{"sentences":[{"text":"Yeah.","start":18.705,"end":19.025002,"sentiment":"neutral","sentiment_score":0.010790210217237473},{"text":"Something's come up this afternoon.","start":19.025002,"end":21.045,"sentiment":"neutral","sentiment_score":0.00631257463246584},{"text":"Is it is there any chance to do it tomorrow?","start":21.105,"end":23.445,"sentiment":"neutral","sentiment_score":0.005861954763531685},{"text":"Anything earlier?","start":37.0,"end":37.899998,"sentiment":"neutral","sentiment_score":-0.00792291248217225},{"text":"Yeah.","start":51.565002,"end":51.805,"sentiment":"neutral","sentiment_score":0.04508429393172264}],"sentiment":"neutral","sentiment_score":0.006853215788540088,"num_words":19,"start":18.705,"end":51.805},{"sentences":[{"text":"That'd be better.","start":51.805,"end":52.605,"sentiment":"neutral","sentiment_score":0.07425410052140553},{"text":"Yeah.","start":52.605,"end":52.925003,"sentiment":"neutral","sentiment_score":0.06936778128147125},{"text":"Just I'm just picking, yeah, I'm just picking up some furniture.","start":52.925003,"end":56.145,"sentiment":"neutral","sentiment_score":-0.003158853421072391},{"text":"So yeah.","start":56.205,"end":59.505,"sentiment":"neutral","sentiment_score":0.0917349699884653},{"text":"Yep.","start":60.98,"end":61.3,"sentiment":"neutral","sentiment_score":0.08626216650009155}],"sentiment":"neutral","sentiment_score":0.029284155649495207,"num_words":18,"start":51.805,"end":61.3},{"sentences":[{"text":"Sorry about that.","start":61.3,"end":68.34,"sentiment":"neutral","sentiment_score":0.021468027184406917},{"text":"Yeah.","start":68.34,"end":68.58,"sentiment":"neutral","sentiment_score":0.23514845967292783},{"text":"Awesome.","start":68.58,"end":69.06,"sentiment":"positive","sentiment_score":0.4942042827606201},{"text":"Thank you.","start":69.06,"end":69.8,"sentiment":"positive","sentiment_score":0.45498397946357727},{"text":"Cheers, sir.","start":70.66,"end":71.22,"sentiment":"neutral","sentiment_score":0.24982645362615585}],"sentiment":"neutral","sentiment_score":0.2448197433518039,"num_words":9,"start":61.3,"end":71.22},{"sentences":[{"text":"See you later.","start":71.22,"end":72.02,"sentiment":"neutral","sentiment_score":0.17024119198322296},{"text":"Thank you.","start":72.02,"end":72.58,"sentiment":"positive","sentiment_score":0.33831824362277985},{"text":"Bye.","start":72.58,"end":73.08,"sentiment":"neutral","sentiment_score":0.2118881344795227},{"text":"Bye.","start":74.42,"end":74.92,"sentiment":"neutral","sentiment_score":0.07650429010391235}],"sentiment":"neutral","sentiment_score":0.21082178396838053,"num_words":7,"start":71.22,"end":74.92}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Good afternoon. Is this Scott?\n\nChannel 1: Yeah.\n\nChannel 0: This is Veronica from IT Financial. How are you this afternoon?\n\nChannel 1: Yeah. Good. Thank you.\n\nChannel 0: I'm not good. I had you booked in for a bit of a catch up. Is now still a good time for you?\n\nChannel 1: Yeah. Something's come up this afternoon.\n\nChannel 0: That's okay.\n\nChannel 1: Is it is there\n\nChannel 0: We\n\nChannel 1: any\n\nChannel 0: can\n\nChannel 1: chance\n\nChannel 0: always\n\nChannel 1: to\n\nChannel 0: get\n\nChannel 1: do it\n\nChannel 0: it\n\nChannel 1: tomorrow?\n\nChannel 0: rescheduled. Yeah. Let me have a look. I can do tomorrow at, let me see here, 04:30 my time, which would be 05:00 your time. Would that work?\n\nChannel 1: Anything earlier?\n\nChannel 0: Let me see here. I could probably do 01:30, which would be 02:00 your time.\n\nChannel 1: Yeah. That'd be better. Yeah.\n\nChannel 0: That'll\n\nChannel 1: Just\n\nChannel 0: be better?\n\nChannel 1: I'm just picking, yeah, I'm just picking up some furniture. So\n\nChannel 0: No. That's all good.\n\nChannel 1: yeah.\n\nChannel 0: Things happen. All good.\n\nChannel 1: Yep.\n\nChannel 0: I will\n\nChannel 1: Sorry\n\nChannel 0: give\n\nChannel 1: about\n\nChannel 0: you a call no. That's all good, Scott. I will give you a call tomorrow at 02:00 your time.\n\nChannel 1: that. Yeah. Awesome. Thank you.\n\nChannel 0: No problem. We'll\n\nChannel 1: Cheers,\n\nChannel 0: speak\n\nChannel 1: sir.\n\nChannel 0: then.\n\nChannel 1: See you later. Thank you.\n\nChannel 0: See\n\nChannel 1: Bye.\n\nChannel 0: you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.035527296364307404}],"sentiment":"neutral","sentiment_score":0.035527296364307404,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Good afternoon.","start":2.3999999,"end":3.04,"sentiment":"neutral","sentiment_score":0.17689352482557297},{"text":"Is this Scott?","start":3.04,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.12658846378326416}],"sentiment":"neutral","sentiment_score":0.14671048820018767,"channel":0,"num_words":5,"start":2.3999999,"end":3.9399998},{"sentences":[{"text":"Yeah.","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.08256296813488007}],"sentiment":"neutral","sentiment_score":0.08256296813488007,"channel":1,"num_words":1,"start":4.48,"end":4.98},{"sentences":[{"text":"This is Veronica from IT Financial.","start":5.2799997,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.12135178099075954},{"text":"How are you this afternoon?","start":7.44,"end":8.58,"sentiment":"neutral","sentiment_score":0.1543150097131729}],"sentiment":"neutral","sentiment_score":0.1363350667736747,"channel":0,"num_words":11,"start":5.2799997,"end":8.58},{"sentences":[{"text":"Yeah.","start":8.8,"end":9.2,"sentiment":"neutral","sentiment_score":0.1403556615114212},{"text":"Good.","start":9.2,"end":9.44,"sentiment":"positive","sentiment_score":0.3348422348499298},{"text":"Thank you.","start":9.44,"end":10.179999,"sentiment":"neutral","sentiment_score":0.2623061090707779}],"sentiment":"neutral","sentiment_score":0.2499525286257267,"channel":1,"num_words":4,"start":8.8,"end":10.179999},{"sentences":[{"text":"I'm not good.","start":10.24,"end":11.38,"sentiment":"negative","sentiment_score":-0.5064008335272471},{"text":"I had you booked in for a bit of a catch up.","start":12.0,"end":14.24,"sentiment":"neutral","sentiment_score":-0.09878661918143432},{"text":"Is now still a good time for you?","start":14.24,"end":15.825,"sentiment":"neutral","sentiment_score":0.0054266187362372875}],"sentiment":"neutral","sentiment_score":-0.11570560786387195,"channel":0,"num_words":23,"start":10.24,"end":15.825},{"sentences":[{"text":"Yeah.","start":18.705,"end":19.025002,"sentiment":"neutral","sentiment_score":0.010790210217237473},{"text":"Something's come up this afternoon.","start":19.025002,"end":21.045,"sentiment":"neutral","sentiment_score":0.00631257463246584}],"sentiment":"neutral","sentiment_score":0.007058847229927778,"channel":1,"num_words":6,"start":18.705,"end":21.045},{"sentences":[{"text":"That's okay.","start":20.545,"end":21.365,"sentiment":"neutral","sentiment_score":0.01786777237430215}],"sentiment":"neutral","sentiment_score":0.01786777237430215,"channel":0,"num_words":2,"start":20.545,"end":21.365},{"sentences":[{"text":"Is it is there","start":21.105,"end":22.065,"sentiment":"neutral","sentiment_score":0.011741378111764789}],"sentiment":"neutral","sentiment_score":0.011741378111764789,"channel":1,"num_words":4,"start":21.105,"end":22.065},{"sentences":[{"text":"We","start":21.985,"end":22.224998,"sentiment":"neutral","sentiment_score":0.010846437886357307}],"sentiment":"neutral","sentiment_score":0.010846437886357307,"channel":0,"num_words":1,"start":21.985,"end":22.224998},{"sentences":[{"text":"any","start":22.065,"end":22.305,"sentiment":"neutral","sentiment_score":0.016553660854697227}],"sentiment":"neutral","sentiment_score":0.016553660854697227,"channel":1,"num_words":1,"start":22.065,"end":22.305},{"sentences":[{"text":"can","start":22.224998,"end":22.385,"sentiment":"neutral","sentiment_score":0.006893886253237724}],"sentiment":"neutral","sentiment_score":0.006893886253237724,"channel":0,"num_words":1,"start":22.224998,"end":22.385},{"sentences":[{"text":"chance","start":22.305,"end":22.545,"sentiment":"neutral","sentiment_score":0.007475843653082848}],"sentiment":"neutral","sentiment_score":0.007475843653082848,"channel":1,"num_words":1,"start":22.305,"end":22.545},{"sentences":[{"text":"always","start":22.385,"end":22.625,"sentiment":"neutral","sentiment_score":0.007805086672306061}],"sentiment":"neutral","sentiment_score":0.007805086672306061,"channel":0,"num_words":1,"start":22.385,"end":22.625},{"sentences":[{"text":"to","start":22.545,"end":22.705,"sentiment":"neutral","sentiment_score":0.004544712603092194}],"sentiment":"neutral","sentiment_score":0.004544712603092194,"channel":1,"num_words":1,"start":22.545,"end":22.705},{"sentences":[{"text":"get","start":22.625,"end":22.865,"sentiment":"neutral","sentiment_score":-0.001976216211915016}],"sentiment":"neutral","sentiment_score":-0.001976216211915016,"channel":0,"num_words":1,"start":22.625,"end":22.865},{"sentences":[{"text":"do it","start":22.705,"end":22.945,"sentiment":"neutral","sentiment_score":-0.004605578258633614}],"sentiment":"neutral","sentiment_score":-0.004605578258633614,"channel":1,"num_words":2,"start":22.705,"end":22.945},{"sentences":[{"text":"it","start":22.865,"end":23.025,"sentiment":"neutral","sentiment_score":-0.013959642499685287}],"sentiment":"neutral","sentiment_score":-0.013959642499685287,"channel":0,"num_words":1,"start":22.865,"end":23.025},{"sentences":[{"text":"tomorrow?","start":22.945,"end":23.445,"sentiment":"neutral","sentiment_score":-0.007709025405347347}],"sentiment":"neutral","sentiment_score":-0.007709025405347347,"channel":1,"num_words":1,"start":22.945,"end":23.445},{"sentences":[{"text":"rescheduled.","start":23.025,"end":23.525,"sentiment":"neutral","sentiment_score":-0.014176840893924236},{"text":"Yeah.","start":24.064999,"end":24.545,"sentiment":"neutral","sentiment_score":0.029193896800279617},{"text":"Let me have a look.","start":24.545,"end":25.925,"sentiment":"neutral","sentiment_score":0.03796289190649986},{"text":"I can do tomorrow at, let me see here, 04:30 my time, which would be 05:00 your time.","start":26.384998,"end":35.31,"sentiment":"neutral","sentiment_score":0.01938139388544692},{"text":"Would that work?","start":35.31,"end":36.21,"sentiment":"neutral","sentiment_score":0.013127673417329788}],"sentiment":"neutral","sentiment_score":0.021181415201031735,"channel":0,"num_words":28,"start":23.025,"end":36.21},{"sentences":[{"text":"Anything earlier?","start":37.0,"end":37.899998,"sentiment":"neutral","sentiment_score":-0.00792291248217225}],"sentiment":"neutral","sentiment_score":-0.00792291248217225,"channel":1,"num_words":2,"start":37.0,"end":37.899998},{"sentences":[{"text":"Let me see here.","start":39.79,"end":41.09,"sentiment":"neutral","sentiment_score":0.010601078625768423},{"text":"I could probably do 01:30, which would be 02:00 your time.","start":43.005,"end":51.345,"sentiment":"neutral","sentiment_score":0.006033592804504389}],"sentiment":"neutral","sentiment_score":0.007251589023508131,"channel":0,"num_words":15,"start":39.79,"end":51.345},{"sentences":[{"text":"Yeah.","start":51.565002,"end":51.805,"sentiment":"neutral","sentiment_score":0.04508429393172264},{"text":"That'd be better.","start":51.805,"end":52.605,"sentiment":"neutral","sentiment_score":0.07425410052140553},{"text":"Yeah.","start":52.605,"end":52.925003,"sentiment":"neutral","sentiment_score":0.06936778128147125}],"sentiment":"neutral","sentiment_score":0.0674428753554821,"channel":1,"num_words":5,"start":51.565002,"end":52.925003},{"sentences":[{"text":"That'll","start":52.845,"end":53.165,"sentiment":"neutral","sentiment_score":0.07986417412757874}],"sentiment":"neutral","sentiment_score":0.07986417412757874,"channel":0,"num_words":1,"start":52.845,"end":53.165},{"sentences":[{"text":"Just","start":52.925003,"end":53.165,"sentiment":"neutral","sentiment_score":0.06857374310493469}],"sentiment":"neutral","sentiment_score":0.06857374310493469,"channel":1,"num_words":1,"start":52.925003,"end":53.165},{"sentences":[{"text":"be better?","start":53.165,"end":53.82,"sentiment":"neutral","sentiment_score":0.07408314198255539}],"sentiment":"neutral","sentiment_score":0.07408314198255539,"channel":0,"num_words":2,"start":53.165,"end":53.82},{"sentences":[{"text":"I'm just picking, yeah, I'm just picking up some furniture.","start":53.405003,"end":56.145,"sentiment":"neutral","sentiment_score":-0.0103321130736731},{"text":"So","start":56.205,"end":56.705,"sentiment":"neutral","sentiment_score":-0.02044555172324181}],"sentiment":"neutral","sentiment_score":-0.011251516587270255,"channel":1,"num_words":11,"start":53.405003,"end":56.705},{"sentences":[{"text":"No.","start":57.1,"end":57.34,"sentiment":"neutral","sentiment_score":-0.064425528049469},{"text":"That's all good.","start":57.34,"end":58.48,"sentiment":"neutral","sentiment_score":0.0817111184199651}],"sentiment":"neutral","sentiment_score":0.04517695680260658,"channel":0,"num_words":4,"start":57.1,"end":58.48},{"sentences":[{"text":"yeah.","start":59.005,"end":59.505,"sentiment":"neutral","sentiment_score":0.2039154917001724}],"sentiment":"neutral","sentiment_score":0.2039154917001724,"channel":1,"num_words":1,"start":59.005,"end":59.505},{"sentences":[{"text":"Things happen.","start":59.18,"end":60.0,"sentiment":"neutral","sentiment_score":0.24212174117565155},{"text":"All good.","start":60.54,"end":61.1,"sentiment":"neutral","sentiment_score":0.30956271290779114}],"sentiment":"neutral","sentiment_score":0.27584222704172134,"channel":0,"num_words":4,"start":59.18,"end":61.1},{"sentences":[{"text":"Yep.","start":60.98,"end":61.3,"sentiment":"neutral","sentiment_score":0.08626216650009155}],"sentiment":"neutral","sentiment_score":0.08626216650009155,"channel":1,"num_words":1,"start":60.98,"end":61.3},{"sentences":[{"text":"I will","start":61.1,"end":61.5,"sentiment":"neutral","sentiment_score":0.04563431814312935}],"sentiment":"neutral","sentiment_score":0.04563431814312935,"channel":0,"num_words":2,"start":61.1,"end":61.5},{"sentences":[{"text":"Sorry","start":61.3,"end":61.54,"sentiment":"neutral","sentiment_score":-0.02367100492119789}],"sentiment":"neutral","sentiment_score":-0.02367100492119789,"channel":1,"num_words":1,"start":61.3,"end":61.54},{"sentences":[{"text":"give","start":61.5,"end":61.66,"sentiment":"neutral","sentiment_score":-0.05513921752572059}],"sentiment":"neutral","sentiment_score":-0.05513921752572059,"channel":0,"num_words":1,"start":61.5,"end":61.66},{"sentences":[{"text":"about","start":61.54,"end":62.04,"sentiment":"neutral","sentiment_score":-0.029597990214824677}],"sentiment":"neutral","sentiment_score":-0.029597990214824677,"channel":1,"num_words":1,"start":61.54,"end":62.04},{"sentences":[{"text":"you a call no.","start":61.66,"end":62.7,"sentiment":"neutral","sentiment_score":-0.05262228427454829},{"text":"That's all good, Scott.","start":62.7,"end":63.98,"sentiment":"neutral","sentiment_score":0.26798176765441895},{"text":"I will give you a call tomorrow at 02:00 your time.","start":63.98,"end":67.520874,"sentiment":"neutral","sentiment_score":0.12309045344591141}],"sentiment":"neutral","sentiment_score":0.11660173270655305,"channel":0,"num_words":19,"start":61.66,"end":67.520874},{"sentences":[{"text":"that.","start":68.18,"end":68.34,"sentiment":"neutral","sentiment_score":0.11767307668924332},{"text":"Yeah.","start":68.34,"end":68.58,"sentiment":"neutral","sentiment_score":0.23514845967292783},{"text":"Awesome.","start":68.58,"end":69.06,"sentiment":"positive","sentiment_score":0.4942042827606201},{"text":"Thank you.","start":69.06,"end":69.8,"sentiment":"positive","sentiment_score":0.45498397946357727}],"sentiment":"positive","sentiment_score":0.3513987556099892,"channel":1,"num_words":5,"start":68.18,"end":69.8},{"sentences":[{"text":"No problem.","start":70.00088,"end":70.64088,"sentiment":"neutral","sentiment_score":0.26922914385795593},{"text":"We'll","start":70.64088,"end":70.80087,"sentiment":"neutral","sentiment_score":0.23284558951854703}],"sentiment":"neutral","sentiment_score":0.2571012924114863,"channel":0,"num_words":3,"start":70.00088,"end":70.80087},{"sentences":[{"text":"Cheers,","start":70.66,"end":70.979996,"sentiment":"neutral","sentiment_score":0.2586904764175415}],"sentiment":"neutral","sentiment_score":0.2586904764175415,"channel":1,"num_words":1,"start":70.66,"end":70.979996},{"sentences":[{"text":"speak","start":70.80087,"end":71.12087,"sentiment":"neutral","sentiment_score":0.2780979573726654}],"sentiment":"neutral","sentiment_score":0.2780979573726654,"channel":0,"num_words":1,"start":70.80087,"end":71.12087},{"sentences":[{"text":"sir.","start":70.979996,"end":71.22,"sentiment":"neutral","sentiment_score":0.2409624308347702}],"sentiment":"neutral","sentiment_score":0.2409624308347702,"channel":1,"num_words":1,"start":70.979996,"end":71.22},{"sentences":[{"text":"then.","start":71.12087,"end":71.62087,"sentiment":"neutral","sentiment_score":0.1714721918106079}],"sentiment":"neutral","sentiment_score":0.1714721918106079,"channel":0,"num_words":1,"start":71.12087,"end":71.62087},{"sentences":[{"text":"See you later.","start":71.22,"end":72.02,"sentiment":"neutral","sentiment_score":0.17024119198322296},{"text":"Thank you.","start":72.02,"end":72.58,"sentiment":"positive","sentiment_score":0.33831824362277985}],"sentiment":"neutral","sentiment_score":0.23747201263904572,"channel":1,"num_words":5,"start":71.22,"end":72.58},{"sentences":[{"text":"See","start":72.40087,"end":72.64088,"sentiment":"neutral","sentiment_score":0.17707015573978424}],"sentiment":"neutral","sentiment_score":0.17707015573978424,"channel":0,"num_words":1,"start":72.40087,"end":72.64088},{"sentences":[{"text":"Bye.","start":72.58,"end":73.08,"sentiment":"neutral","sentiment_score":0.2118881344795227}],"sentiment":"neutral","sentiment_score":0.2118881344795227,"channel":1,"num_words":1,"start":72.58,"end":73.08},{"sentences":[{"text":"you.","start":72.64088,"end":73.14088,"sentiment":"neutral","sentiment_score":0.1809360384941101},{"text":"Bye.","start":73.200874,"end":73.700874,"sentiment":"neutral","sentiment_score":0.11548777669668198}],"sentiment":"neutral","sentiment_score":0.14821190759539604,"channel":0,"num_words":2,"start":72.64088,"end":73.700874},{"sentences":[{"text":"Bye.","start":74.42,"end":74.92,"sentiment":"neutral","sentiment_score":0.07650429010391235}],"sentiment":"neutral","sentiment_score":0.07650429010391235,"channel":1,"num_words":1,"start":74.42,"end":74.92}]},"summary":{"result":"success","short":"A representative from IT Financial named Veronica calls Scott to reschedule an appointment. They agree to schedule the appointment for tomorrow atpm and end the call on a friendly note."},"intents":{"segments":[{"text":"I will Sorry give about you a call no. That's all good, Scott. I will give you a call tomorrow at 02:00 your time. that.","start_word":143,"end_word":167,"intents":[{"intent":"Schedule call","confidence_score":0.03757911}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon. Is this Scott? Yeah. This is Veronica from IT Financial. How are you this afternoon? Yeah.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.12542299926280975},{"text":"Good.","start_word":19,"end_word":19,"sentiment":"positive","sentiment_score":0.3348422348499298},{"text":"Thank you.","start_word":20,"end_word":21,"sentiment":"neutral","sentiment_score":0.24508629739284515},{"text":"I'm not good.","start_word":22,"end_word":24,"sentiment":"negative","sentiment_score":-0.493046373128891},{"text":"I had you booked in for a bit of a catch up. Is now still a good time for you? Yeah. Something's come up this That's afternoon. okay. Is it is there We any can chance always to get do it it tomorrow? rescheduled. Yeah. Let me have a look. I can do tomorrow at, let me see here, 04:30 my time, which would be 05:00 your time. Would that work? Anything earlier? Let me see here. I could probably do 01:30, which would be 02:00 your time. Yeah. That'd be better. Yeah. That'll Just be better? I'm just picking, yeah, I'm just picking up some furniture. So No. That's all good. yeah. Things happen. All good. Yep. I will Sorry give about you a call no. That's all good, Scott. I will give you a call tomorrow at 02:00 your time. that. Yeah.","start_word":25,"end_word":168,"sentiment":"neutral","sentiment_score":0.034842874854803085},{"text":"Awesome. Thank you.","start_word":169,"end_word":171,"sentiment":"positive","sentiment_score":0.45953604578971863},{"text":"No problem. We'll Cheers, speak sir. then. See you later. Thank you. See Bye. you. Bye. Bye.","start_word":172,"end_word":188,"sentiment":"neutral","sentiment_score":0.2107979357242584}],"average":{"sentiment":"neutral","sentiment_score":0.06405621086991073}}}}