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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Prakash?\n\nChannel 1: Yes. You are.\n\nChannel 0: Yeah. I just wanted to inform you that we have successfully, reactivated your Internet service.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Yeah. Are you able to connect right now?\n\nChannel 1: I'm not sure. I need to do I need to check. I'm already at home. I'm in the office. So\n\nChannel 0: Okay. But is the router on?\n\nChannel 1: I\n\nChannel 0: Is the router\n\nChannel 1: should be.\n\nChannel 0: turned\n\nChannel 1: Can\n\nChannel 0: on?\n\nChannel 1: you can you do me a favor? If you could please call on a different number. My wife\n\nChannel 0: Mhmm.\n\nChannel 1: is\n\nChannel 0: Yes.\n\nChannel 1: at home. Actually, she's using the Internet\n\nChannel 0: Okay.\n\nChannel 1: at the moment.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Yeah. Note down the number for me, please.\n\nChannel 0: Okay. 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the router's interface.","start":83.105,"end":88.32,"sentiment":"neutral","sentiment_score":-0.04342739419503645},{"text":"That might be the reason why.","start":88.54,"end":90.24,"sentiment":"neutral","sentiment_score":-0.11701097836097081}],"sentiment":"neutral","sentiment_score":-0.06939807095948387,"channel":0,"num_words":17,"start":83.105,"end":90.24},{"sentences":[{"text":"Okay.","start":90.700005,"end":91.200005,"sentiment":"neutral","sentiment_score":0.05243263766169548}],"sentiment":"neutral","sentiment_score":0.05243263766169548,"channel":1,"num_words":1,"start":90.700005,"end":91.200005},{"sentences":[{"text":"Okay then.","start":92.14,"end":93.04,"sentiment":"neutral","sentiment_score":0.11313044652342796}],"sentiment":"neutral","sentiment_score":0.11313044652342796,"channel":0,"num_words":2,"start":92.14,"end":93.04},{"sentences":[{"text":"Thank you.","start":93.5,"end":94.24,"sentiment":"positive","sentiment_score":0.34580717980861664}],"sentiment":"positive","sentiment_score":0.34580717980861664,"channel":1,"num_words":2,"start":93.5,"end":94.24},{"sentences":[{"text":"Bye for now, and thank you.","start":93.82,"end":95.36,"sentiment":"positive","sentiment_score":0.35193514327208203}],"sentiment":"positive","sentiment_score":0.35193514327208203,"channel":0,"num_words":6,"start":93.82,"end":95.36}]},"summary":{"result":"success","short":"A representative from Airtel tech support named Maureen called Prakash to inform him that his internet service has been reactivated. She asks if he is able to connect and requests him to call back on a different number. She then gives instructions on how to reenter the PP NPSE credentials to the router's interface and tells Prakash that she will send him an instruction if the issue persists."},"intents":{"segments":[{"text":"I just wanted to inform you that we have successfully, reactivated your Internet service. Okay. Thank you.","start_word":21,"end_word":37,"intents":[{"intent":"Reactivate internet service and confirm connection with prakash","confidence_score":0.0000012353069}]},{"text":"on how to reenter the PPPoE credentials to the router's interface. That might be the reason why. Okay.","start_word":190,"end_word":207,"intents":[{"intent":"Confirm router configuration and setting up pppoe credentials","confidence_score":0.000012549857},{"intent":"Send instructions for pppoe credentials to router","confidence_score":0.00030898745}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.09289127588272096},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.4092332124710083},{"text":"This is Maureen from Airtel tech support. Am I speaking with Prakash? Yes. You are.","start_word":5,"end_word":19,"sentiment":"neutral","sentiment_score":0.23697082698345184},{"text":"Yeah. I just wanted to inform you that we have successfully, reactivated your Internet service. Okay. Thank you.","start_word":20,"end_word":37,"sentiment":"positive","sentiment_score":0.5350934863090515},{"text":"Yeah. Are you able to connect right now? I'm not sure. I need to do I need to check. I'm already at home. I'm in the office. So Okay. But is the router on? I Is the router should turned be. on? Can you can you do me a favor? If you could please call on a different number. My wife Mhmm. is Yes. at home. Actually, she's using the Internet Okay. at the moment. Okay. Sure. Yeah. Note down the number for me, please. Okay. Yeah. Yeah. 045 Can you two take this, miss? Sorry? 0452318 Zero four five two zero one eight no. 318238. three one eight 238. Yeah. Let me just repeat the number. 04523182 Yeah. 23 three eight. 8. Yep. Okay. Yeah. And so if ever that we the router is turned on and we cannot establish the connection, I'm going to send you an Okay. instruction Okay. on how to reenter the PPPoE credentials to the router's interface. That might be the reason why. Okay. Okay then.","start_word":38,"end_word":209,"sentiment":"neutral","sentiment_score":-0.0287205521017313},{"text":"Thank you. Bye for now, and thank you.","start_word":210,"end_word":217,"sentiment":"positive","sentiment_score":0.36357805132865906}],"average":{"sentiment":"neutral","sentiment_score":0.05677752568171575}}}}