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Or you there's an in yeah. You don't have to do nothing. Just plug it in. Yeah. So okay. One one second. One second. What was the name again? Sorry. Yeah. The name of the yeah. The name of the account holder. Oh, right. I got it. Got it. Got it. Got it. Got it. Sorry about that. Okay. Let me just pull up the account. Paste fine. Okay. So you're Unit 501220 Melrose. Let's opt into the Super Network and just see what service. Okay. Here we go. Alright. Okay. So you're you have a black box inside of one of the bedrooms on top of the wardrobe there. Is that right? No. No. The the box on the wall, the NTD box. Yeah. You have you gotta if you go in one of the bedrooms, open up the cupboard on your right hand side, you'll see it up the top there. Black box, a big one. Not that big, but, you know, it's in one of it's in one of the bedrooms. You open up the wardrobes, and you'll see it there. Yeah. Those that boxes, they've got the lights on. Do you see the lights on? Do you see if the service light is on? Yeah. We need to say that it's switched on, so make sure it's switched on, which it's telling me it is switched on. Yep. Yeah. Is it is the service light on? Okay. So do you see Ethernet one, Ethernet two, Ethernet three, Ethernet four? Yeah. Yeah. Yeah. That's alright. But you should see you should see four empty ports. One is called Ethernet one port, Ethernet two, Ethernet three, Ethernet four. Do you see that? Okay. The number one, is there a cable coming out of it? Is there a cable in Ethernet number one? If you have a look at Ethernet one port, is there a cable connected to it? Okay. Well, this disconnect that router and replace it with the router we sent you. No. You just have to know where the box is and just put the router there, and that's it. So the yellow cable that comes from Ethernet one, that's plugged into the that old router. You take it out, and you put it in the WAN port of your new router, plug it in, and that's it. Yeah. The one that's there, that's not the router we sent you. That's probably an old one. So I just, yeah, disconnect that one and put the new one there. Sorry? No. It goes in the router, it goes into the WAIN port. Yeah. WAIN. Okay. And let me know when you put it in the WAIN port and you put power. So the same cable that's in the back box is put it into the WA and put the other end. Right? And you put the power on? Okay. Is that on the router? Is it? Okay. I can see your service is now online. Yeah. Yeah. I can see it online from here. So now you just need to log in to your Wi Fi. So you'll have your Wi Fi name, Intel two g and Intel five g. And the Wi Fi password should be on the sticker just underneath the router. Yeah. The the Airtel two g is for your if you have an alarm system, it'll only connect to the 2.4 g or the two g and all your other devices for your five g, your your phones, your laptops, your TVs, whatever to the five g. Yeah. Yeah. Okay. Any other anything else we can help you with? Yep. No problems. Yep. You should have Wi Fi key on the sticker. So if you turn the router up, so then there's a sticker that'll give you the Wi Fi key. No. That's to log in to the router. You'll have you'll have another one. It's called WiFi key or WiFi password or WiFi something. That's alright. I'll just type it up YouTube pencil. Yeah. You're welcome. Have a nice day, and enjoy our services. Thank you. 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morning. Hello. Good morning. Yep. What's the address?\n\nYep. Oh, that's Super Networks. Yeah? Okay. Are you having are you already connected or you wanna get connected?\n\nOr you there's an in yeah. You don't have to do nothing. Just plug it in. Yeah. So okay.\n\nOne one second. One second. What was the name again? Sorry. Yeah.\n\nThe name of the yeah. The name of the account holder. Oh, right. I got it. Got it.\n\nGot it. Got it. Got it. Sorry about that. Okay.\n\nLet me just pull up the account. Paste fine. Okay. So you're Unit 501220 Melrose. Let's opt into the Super Network and just see what service.\n\nOkay. Here we go. Alright. Okay. So you're you have a black box inside of one of the bedrooms on top of the wardrobe there.\n\nIs that right? No. No. The the box on the wall, the NTD box. Yeah.\n\nYou have you gotta if you go in one of the bedrooms, open up the cupboard on your right hand side, you'll see it up the top there. Black box, a big one. Not that big, but, you know, it's in one of it's in one of the bedrooms. You open up the wardrobes, and you'll see it there. Yeah.\n\nThose that boxes, they've got the lights on. Do you see the lights on? Do you see if the service light is on? Yeah. We need to say that it's switched on, so make sure it's switched on, which it's telling me it is switched on.\n\nYep. Yeah. Is it is the service light on? Okay. So do you see Ethernet one, Ethernet two, Ethernet three, Ethernet four?\n\nYeah. Yeah. Yeah. That's alright. But you should see you should see four empty ports.\n\nOne is called Ethernet one port, Ethernet two, Ethernet three, Ethernet four. Do you see that? Okay. The number one, is there a cable coming out of it? Is there a cable in Ethernet number one?\n\nIf you have a look at Ethernet one port, is there a cable connected to it? Okay. Well, this disconnect that router and replace it with the router we sent you. No. You just have to know where the box is and just put the router there, and that's it.\n\nSo the yellow cable that comes from Ethernet one, that's plugged into the that old router. You take it out, and you put it in the WAN port of your new router, plug it in, and that's it. Yeah. The one that's there, that's not the router we sent you. That's probably an old one.\n\nSo I just, yeah, disconnect that one and put the new one there. Sorry? No. It goes in the router, it goes into the WAIN port. Yeah.\n\nWAIN. Okay. And let me know when you put it in the WAIN port and you put power. So the same cable that's in the back box is put it into the WA and put the other end. Right?\n\nAnd you put the power on? Okay. Is that on the router? Is it? Okay.\n\nI can see your service is now online. Yeah. Yeah. I can see it online from here. So now you just need to log in to your Wi Fi.\n\nSo you'll have your Wi Fi name, Intel two g and Intel five g. And the Wi Fi password should be on the sticker just underneath the router. Yeah. The the Airtel two g is for your if you have an alarm system, it'll only connect to the 2.4 g or the two g and all your other devices for your five g, your your phones, your laptops, your TVs, whatever to the five g. Yeah.\n\nYeah. Okay. Any other anything else we can help you with? Yep. No problems.\n\nYep. You should have Wi Fi key on the sticker. So if you turn the router up, so then there's a sticker that'll give you the Wi Fi key. No. That's to log in to the router.\n\nYou'll have you'll have another one. It's called WiFi key or WiFi password or WiFi something. That's alright. I'll just type it up YouTube pencil. Yeah.\n\nYou're welcome. Have a nice day, and enjoy our services. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.08,"end":0.9,"sentiment":"positive","sentiment_score":0.39943355321884155},{"text":"Hello.","start":4.64,"end":4.88,"sentiment":"neutral","sentiment_score":0.17439408600330353},{"text":"Good morning.","start":4.88,"end":5.54,"sentiment":"positive","sentiment_score":0.4073862284421921},{"text":"Yep.","start":13.04,"end":13.36,"sentiment":"neutral","sentiment_score":0.0362405925989151},{"text":"What's the address?","start":13.36,"end":14.34,"sentiment":"neutral","sentiment_score":0.024704495444893837}],"sentiment":"neutral","sentiment_score":0.21093196980655193,"num_words":9,"start":0.08,"end":14.34},{"sentences":[{"text":"Yep.","start":21.435001,"end":21.935001,"sentiment":"neutral","sentiment_score":0.023174848407506943},{"text":"Oh, that's Super 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go.","start":96.84,"end":97.659996,"sentiment":"neutral","sentiment_score":0.05795046935478846},{"text":"Alright.","start":98.759995,"end":99.259995,"sentiment":"neutral","sentiment_score":0.05685419961810112},{"text":"Okay.","start":106.814995,"end":107.134995,"sentiment":"neutral","sentiment_score":0.03284946084022522},{"text":"So you're you have a black box inside of one of the bedrooms on top of the wardrobe there.","start":107.134995,"end":112.814995,"sentiment":"neutral","sentiment_score":-0.004810790384286328}],"sentiment":"neutral","sentiment_score":0.00959639273583889,"num_words":25,"start":96.439995,"end":112.814995},{"sentences":[{"text":"Is that right?","start":112.814995,"end":113.715,"sentiment":"neutral","sentiment_score":0.01331020457049211},{"text":"No.","start":118.11,"end":118.350006,"sentiment":"neutral","sentiment_score":-0.22539550065994263},{"text":"No.","start":118.350006,"end":118.590004,"sentiment":"neutral","sentiment_score":-0.2686944007873535},{"text":"The the box on the wall, the NTD box.","start":118.590004,"end":120.61,"sentiment":"neutral","sentiment_score":-0.21538200808895958},{"text":"Yeah.","start":125.79,"end":126.11,"sentiment":"neutral","sentiment_score":-0.0990268737077713}],"sentiment":"neutral","sentiment_score":-0.1661082822829485,"num_words":15,"start":112.814995,"end":126.11},{"sentences":[{"text":"You have you gotta if you go in one of the bedrooms, open up the cupboard on your right hand side, you'll see it up the top there.","start":126.11,"end":131.755,"sentiment":"neutral","sentiment_score":0.025784903338977268},{"text":"Black box, a big one.","start":131.755,"end":133.13501,"sentiment":"neutral","sentiment_score":-0.11666449457406998},{"text":"Not that big, but, you know, it's in one of it's in one of the bedrooms.","start":133.195,"end":141.535,"sentiment":"neutral","sentiment_score":-0.06493841070914641},{"text":"You open up the wardrobes, and you'll see it there.","start":141.595,"end":144.49501,"sentiment":"neutral","sentiment_score":0.001887513231486082},{"text":"Yeah.","start":163.685,"end":164.185,"sentiment":"neutral","sentiment_score":0.0026317285373806953}],"sentiment":"neutral","sentiment_score":-0.014647548164551457,"num_words":60,"start":126.11,"end":164.185},{"sentences":[{"text":"Those that boxes, they've got the lights on.","start":164.24501,"end":166.32501,"sentiment":"neutral","sentiment_score":-0.04020710615441203},{"text":"Do you see the lights on?","start":166.32501,"end":167.545,"sentiment":"neutral","sentiment_score":-0.04135556394855181},{"text":"Do you see if the service light is on?","start":169.60501,"end":171.785,"sentiment":"neutral","sentiment_score":-0.04692046302888128},{"text":"Yeah.","start":177.06,"end":177.3,"sentiment":"neutral","sentiment_score":-0.016107037663459778},{"text":"We need to say that it's switched on, so make sure it's switched on, which it's telling me it is switched 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two, Ethernet three, Ethernet four.","start":253.57501,"end":258.215,"sentiment":"neutral","sentiment_score":0.019509373620773356},{"text":"Do you see that?","start":258.215,"end":259.275,"sentiment":"neutral","sentiment_score":0.01787313027307391},{"text":"Okay.","start":263.58,"end":264.08,"sentiment":"neutral","sentiment_score":0.02288525551557541},{"text":"The number one, is there a cable coming out of it?","start":264.13998,"end":267.52,"sentiment":"neutral","sentiment_score":0.0016917997801845725},{"text":"Is there a cable in Ethernet number one?","start":270.22,"end":272.63998,"sentiment":"neutral","sentiment_score":0.008908448275178671}],"sentiment":"neutral","sentiment_score":0.011621323440016972,"num_words":36,"start":253.57501,"end":272.63998},{"sentences":[{"text":"If you have a look at Ethernet one port, is there a cable connected to it?","start":276.495,"end":281.635,"sentiment":"neutral","sentiment_score":0.01513900173449656},{"text":"Okay.","start":291.55,"end":291.87,"sentiment":"neutral","sentiment_score":0.02752775326371193},{"text":"Well, this disconnect that router and replace it with the router we sent you.","start":291.87,"end":296.53,"sentiment":"neutral","sentiment_score":0.006498532303209815},{"text":"No.","start":306.075,"end":306.39502,"sentiment":"negative","sentiment_score":-0.3996337056159973},{"text":"You just have to know where the box is and just put the router there, and that's it.","start":306.39502,"end":310.255,"sentiment":"neutral","sentiment_score":-0.25815345760848785}],"sentiment":"neutral","sentiment_score":-0.0937132941861637,"num_words":50,"start":276.495,"end":310.255},{"sentences":[{"text":"So the yellow cable that comes from Ethernet one, that's plugged into the that old router.","start":318.44998,"end":323.56998,"sentiment":"neutral","sentiment_score":0.01537709409603849},{"text":"You take it out, and you put it in the WAN port of your new router, plug it in, and that's it.","start":323.56998,"end":330.87,"sentiment":"neutral","sentiment_score":0.049238876016302544},{"text":"Yeah.","start":361.275,"end":361.59497,"sentiment":"neutral","sentiment_score":-0.02474200911819935},{"text":"The one that's there, that's not the router we sent you.","start":361.59497,"end":364.07498,"sentiment":"neutral","sentiment_score":-0.09085040200840343},{"text":"That's probably an old one.","start":364.07498,"end":365.455,"sentiment":"neutral","sentiment_score":-0.2105901300907135}],"sentiment":"neutral","sentiment_score":-0.013595605523071506,"num_words":55,"start":318.44998,"end":365.455},{"sentences":[{"text":"So I just, yeah, disconnect that one and put the new one there.","start":365.91498,"end":369.215,"sentiment":"neutral","sentiment_score":-0.06565735173913148},{"text":"Sorry?","start":382.42,"end":382.92,"sentiment":"neutral","sentiment_score":-0.05202255770564079},{"text":"No.","start":386.675,"end":387.07498,"sentiment":"neutral","sentiment_score":-0.06083357706665993},{"text":"It goes in the router, it goes into the WAIN port.","start":387.07498,"end":390.69498,"sentiment":"neutral","sentiment_score":-0.039212214845148},{"text":"Yeah.","start":392.275,"end":392.755,"sentiment":"neutral","sentiment_score":0.049772005528211594}],"sentiment":"neutral","sentiment_score":-0.04992459500553431,"num_words":27,"start":365.91498,"end":392.755},{"sentences":[{"text":"WAIN.","start":392.755,"end":393.255,"sentiment":"neutral","sentiment_score":0.03351827710866928},{"text":"Okay.","start":393.47498,"end":393.97498,"sentiment":"neutral","sentiment_score":0.057748943567276},{"text":"And let me know when you put it in the WAIN port and you put 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Fi.","start":454.51,"end":457.25,"sentiment":"neutral","sentiment_score":0.0999973714351654}],"sentiment":"neutral","sentiment_score":0.15466883470272197,"num_words":29,"start":448.815,"end":457.25},{"sentences":[{"text":"So you'll have your Wi Fi name, Intel two g and Intel five g.","start":457.79,"end":462.13,"sentiment":"neutral","sentiment_score":0.0542690602264234},{"text":"And the Wi Fi password should be on the sticker just underneath the router.","start":462.51,"end":469.335,"sentiment":"neutral","sentiment_score":0.04363045162920441},{"text":"Yeah.","start":474.51498,"end":474.835,"sentiment":"neutral","sentiment_score":0.03038458339869976},{"text":"The the Airtel two g is for your if you have an alarm system, it'll only connect to the 2.4 g or the two g and all your other devices for your five g, your your phones, your laptops, your TVs, whatever to the five g.","start":474.835,"end":488.95,"sentiment":"neutral","sentiment_score":0.03923883835744599},{"text":"Yeah.","start":488.95,"end":489.45,"sentiment":"neutral","sentiment_score":0.0559641495347023}],"sentiment":"neutral","sentiment_score":0.04292011135993035,"num_words":76,"start":457.79,"end":489.45},{"sentences":[{"text":"Yeah.","start":492.63,"end":493.13,"sentiment":"neutral","sentiment_score":0.28115734457969666},{"text":"Okay.","start":494.79,"end":495.29,"sentiment":"neutral","sentiment_score":0.23393584787845612},{"text":"Any other anything else we can help you with?","start":497.025,"end":499.045,"sentiment":"neutral","sentiment_score":0.2586998740832011},{"text":"Yep.","start":502.225,"end":502.545,"sentiment":"neutral","sentiment_score":0.0181218683719635},{"text":"No problems.","start":502.545,"end":503.285,"sentiment":"neutral","sentiment_score":0.0925358273088932}],"sentiment":"neutral","sentiment_score":0.21761325587119376,"num_words":14,"start":492.63,"end":503.285},{"sentences":[{"text":"Yep.","start":506.785,"end":507.285,"sentiment":"neutral","sentiment_score":0.08780412375926971},{"text":"You should have Wi Fi key on the sticker.","start":581.13495,"end":583.45496,"sentiment":"neutral","sentiment_score":0.010838063226805793},{"text":"So if you turn the router up, so then there's a sticker that'll give you the Wi Fi key.","start":583.45496,"end":587.39496,"sentiment":"neutral","sentiment_score":0.008175840209189215},{"text":"No.","start":594.66003,"end":594.9,"sentiment":"neutral","sentiment_score":-0.12179381400346756},{"text":"That's to log in to the router.","start":594.9,"end":596.52,"sentiment":"neutral","sentiment_score":-0.10178137144872121}],"sentiment":"neutral","sentiment_score":-0.013339885334308082,"num_words":37,"start":506.785,"end":596.52},{"sentences":[{"text":"You'll have you'll have another one.","start":596.58,"end":597.86,"sentiment":"neutral","sentiment_score":-0.04464867648979028},{"text":"It's called WiFi key or WiFi password or WiFi something.","start":597.86,"end":602.28,"sentiment":"neutral","sentiment_score":-0.03331377822905779},{"text":"That's alright.","start":607.14,"end":607.88,"sentiment":"neutral","sentiment_score":0.13138258457183838},{"text":"I'll just type it up YouTube pencil.","start":642.705,"end":644.405,"sentiment":"neutral","sentiment_score":0.13119467347860336},{"text":"Yeah.","start":651.52997,"end":652.02997,"sentiment":"neutral","sentiment_score":0.09548341482877731}],"sentiment":"neutral","sentiment_score":0.025983902195898387,"num_words":26,"start":596.58,"end":652.02997},{"sentences":[{"text":"You're welcome.","start":657.05,"end":657.69,"sentiment":"positive","sentiment_score":0.7986883819103241},{"text":"Have a nice day, and enjoy our services.","start":657.69,"end":659.55,"sentiment":"positive","sentiment_score":0.820572704076767},{"text":"Thank you.","start":661.13,"end":661.69,"sentiment":"positive","sentiment_score":0.6706005036830902},{"text":"Bye.","start":661.69,"end":662.16895,"sentiment":"positive","sentiment_score":0.3910096883773804}],"sentiment":"positive","sentiment_score":0.761089930167565,"num_words":13,"start":657.05,"end":662.16895}]}}]},{"alternatives":[{"transcript":"Yeah. Hello? Yeah. Good morning. My name is Mirwais. I'm talking regarding my Airtel connection. The address is 25501. Yeah. 220 Millrose Road, Phillip. Yeah. Yeah. Super. No. Actually, I received my router, and it was I I also received a text message that we have already done the configuration, and that is on the plug and play. Yeah. There's a plug and play. I did that, but by now, the password which is written on on behind the the router, it is not working. When I just try to, you know, connect, it it is not a connection. I don't know what is the the problem. Is that my name? Yeah. Midwife, Sazadeh. Yeah. This is back you mean the the Elka? There is no. No. We don't have any vault any any box. Let me just see. In the end of in in this one? Uh-huh. Okay. What problem? Let me just is there a box from there? It's the account of the connection. Let me just check data. I think there is one. Let me check this one. You got it. One more. Yeah. Mhmm. This is let let me just take this I have to go back here. It is up. Yeah. Let me just check that, please. Okay. There are five five lights are running. Yeah. Service light yeah. Service is also on. I can see one four. I the the power the power is there. Broadband is there. Service is on. Yeah. It is yeah. Yeah. Yeah. And the Internet, only two is on. One and four. Okay. My cable, the the router? Yeah. Yes. There is a cable connected to it, a yellow cable. And then down there, there is another there is another box, I think. This is another router. Connect connect to Okay. Just give me one moment. I will do that. Oh, that was quite a technical issue. Okay. Let yeah. Let's check that as well. Just give me one moment. I will I will do that. Okay. Hello? I have to disconnect the other one. Yeah? That should go to the one. Yes? The land one. Land the nearest one. Yes. That'd be it. Yes. Right. Now Okay. Sure. Just one more minute, and it will be alright. Okay. So I connected the one that you told me to. Let's check. Yeah. Yes. Yeah. I just I put to it is now on. Yes. But until now, I I don't see yeah. Now Internet one is coming. The light, it came back. Yeah. On the black one as you mentioned. Yeah. It came out. It's online? Okay. Mhmm. Yeah. You mentioned that is the it's an five gs. The name of the Wi Fi? Yeah. Gotcha. Okay. Thank you. Let me just check that. So I hope it can work now. Okay. Thank you. Yeah. That's all. Yes. I wanted to check before we we disconnect it here just to make sure. And just I'll switch to the Wi Fi and find this five g extension. Yes. No. For the g. Okay. No. So the prod it it should the the password is not the password is blank. No. Yeah. The the sticker down in the behind, they said the username and password, but the Okay. Okay. That's the Wi Fi. Yeah. Oh, sorry. I hope this work now. Yeah. It's now connected. Let me check some things. Yeah. I think it's working now. Okay. Thank you very much. Okay. 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Hello? Yeah. Good morning. My name is Mirwais.\n\nI'm talking regarding my Airtel connection. The address is 25501. Yeah. 220 Millrose Road, Phillip. Yeah.\n\nYeah. Super. No. Actually, I received my router, and it was I I also received a text message that we have already done the configuration, and that is on the plug and play. Yeah.\n\nThere's a plug and play. I did that, but by now, the password which is written on on behind the the router, it is not working. When I just try to, you know, connect, it it is not a connection. I don't know what is the the problem. Is that my name?\n\nYeah. Midwife, Sazadeh. Yeah. This is back you mean the the Elka? There is no.\n\nNo. We don't have any vault any any box. Let me just see. In the end of in in this one? Uh-huh.\n\nOkay. What problem? Let me just is there a box from there? It's the account of the connection. Let me just check data.\n\nI think there is one. Let me check this one. You got it. One more. Yeah.\n\nMhmm. This is let let me just take this I have to go back here. It is up. Yeah. Let me just check that, please.\n\nOkay. There are five five lights are running. Yeah. Service light yeah. Service is also on.\n\nI can see one four. I the the power the power is there. Broadband is there. Service is on. Yeah.\n\nIt is yeah. Yeah. Yeah. And the Internet, only two is on. One and four.\n\nOkay. My cable, the the router? Yeah. Yes. There is a cable connected to it, a yellow cable.\n\nAnd then down there, there is another there is another box, I think. This is another router. Connect connect to Okay. Just give me one moment. I will do that.\n\nOh, that was quite a technical issue. Okay. Let yeah. Let's check that as well. Just give me one moment.\n\nI will I will do that. Okay. Hello? I have to disconnect the other one. Yeah?\n\nThat should go to the one. Yes? The land one. Land the nearest one. Yes.\n\nThat'd be it. Yes. Right. Now Okay. Sure.\n\nJust one more minute, and it will be alright. Okay. So I connected the one that you told me to. Let's check. Yeah.\n\nYes. Yeah. I just I put to it is now on. Yes. But until now, I I don't see yeah.\n\nNow Internet one is coming. The light, it came back. Yeah. On the black one as you mentioned. Yeah.\n\nIt came out. It's online? Okay. Mhmm. Yeah.\n\nYou mentioned that is the it's an five gs. The name of the Wi Fi? Yeah. Gotcha. Okay.\n\nThank you. Let me just check that. So I hope it can work now. Okay. Thank you.\n\nYeah. That's all. Yes. I wanted to check before we we disconnect it here just to make sure. And just I'll switch to the Wi Fi and find this five g extension.\n\nYes. No. For the g. Okay. No.\n\nSo the prod it it should the the password is not the password is blank. No. Yeah. The the sticker down in the behind, they said the username and password, but the Okay. Okay.\n\nThat's the Wi Fi. Yeah. Oh, sorry. I hope this work now. Yeah.\n\nIt's now connected. Let me check some things. Yeah. I think it's working now. Okay.\n\nThank you very much. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.18730854988098145},{"text":"Hello?","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.12033256888389587},{"text":"Yeah.","start":5.8399997,"end":6.16,"sentiment":"neutral","sentiment_score":0.2795543074607849},{"text":"Good morning.","start":6.16,"end":6.8999996,"sentiment":"positive","sentiment_score":0.4285018742084503},{"text":"My name is Mirwais.","start":7.12,"end":8.18,"sentiment":"neutral","sentiment_score":0.1571524180471897}],"sentiment":"neutral","sentiment_score":0.23031209409236908,"num_words":9,"start":3.12,"end":8.18},{"sentences":[{"text":"I'm talking regarding my Airtel connection.","start":9.04,"end":12.099999,"sentiment":"neutral","sentiment_score":0.11843707164128621},{"text":"The address is 25501.","start":15.035,"end":20.415,"sentiment":"neutral","sentiment_score":0.02165920101106167},{"text":"Yeah.","start":22.395,"end":22.895,"sentiment":"neutral","sentiment_score":0.022853627800941467},{"text":"220 Millrose Road, Phillip.","start":23.115,"end":25.77,"sentiment":"neutral","sentiment_score":0.030996646732091904},{"text":"Yeah.","start":28.41,"end":28.65,"sentiment":"neutral","sentiment_score":0.05434348061680794}],"sentiment":"neutral","sentiment_score":0.06240268307738006,"num_words":16,"start":9.04,"end":28.65},{"sentences":[{"text":"Yeah.","start":28.65,"end":28.970001,"sentiment":"neutral","sentiment_score":0.09128250181674956},{"text":"Super.","start":28.970001,"end":29.470001,"sentiment":"neutral","sentiment_score":0.18107497692108152},{"text":"No.","start":33.21,"end":33.53,"sentiment":"neutral","sentiment_score":-0.09011732786893845},{"text":"Actually, I received my router, and it was I I also received a text message that we have already done the configuration, and that is on the plug and play.","start":33.53,"end":43.395,"sentiment":"neutral","sentiment_score":-0.1646513782441616},{"text":"Yeah.","start":44.015,"end":44.255,"sentiment":"neutral","sentiment_score":-0.10823969542980194}],"sentiment":"neutral","sentiment_score":-0.14310414387899287,"num_words":34,"start":28.65,"end":44.255},{"sentences":[{"text":"There's a plug and play.","start":44.255,"end":45.295,"sentiment":"neutral","sentiment_score":-0.22377575039863587},{"text":"I did that, but by now, the password which is written on on behind the the router, it is not working.","start":45.295,"end":52.435,"sentiment":"negative","sentiment_score":-0.36577407660938444},{"text":"When I just try to, you know, connect, it it is not a connection.","start":52.495,"end":55.82,"sentiment":"neutral","sentiment_score":-0.32699214134897503},{"text":"I don't know what is the the problem.","start":55.82,"end":57.280003,"sentiment":"neutral","sentiment_score":-0.20933355577290058},{"text":"Is that my 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no.","start":122.085,"end":123.284996,"sentiment":"negative","sentiment_score":-0.34526240825653076}],"sentiment":"neutral","sentiment_score":-0.08273345483466983,"num_words":15,"start":64.380005,"end":123.284996},{"sentences":[{"text":"No.","start":123.284996,"end":123.445,"sentiment":"negative","sentiment_score":-0.3619835078716278},{"text":"We don't have any vault any any box.","start":123.445,"end":125.705,"sentiment":"negative","sentiment_score":-0.3918989486992359},{"text":"Let me just see.","start":135.3,"end":136.52,"sentiment":"neutral","sentiment_score":-0.0019094101153314114},{"text":"In the end of in in this one?","start":138.5,"end":141.4,"sentiment":"neutral","sentiment_score":-0.0007470664568245411},{"text":"Uh-huh.","start":142.34,"end":142.84,"sentiment":"neutral","sentiment_score":-0.004844968672841787}],"sentiment":"neutral","sentiment_score":-0.1598015562842854,"num_words":22,"start":123.284996,"end":142.84},{"sentences":[{"text":"Okay.","start":144.9,"end":145.22,"sentiment":"neutral","sentiment_score":-0.016699763014912605},{"text":"What problem?","start":145.22,"end":146.155,"sentiment":"neutral","sentiment_score":-0.13867710530757904},{"text":"Let me just is there a box from there?","start":146.155,"end":148.895,"sentiment":"neutral","sentiment_score":-0.12947860525714028},{"text":"It's the account of the connection.","start":148.955,"end":150.815,"sentiment":"neutral","sentiment_score":-0.07886852013568084},{"text":"Let me just check data.","start":150.875,"end":152.315,"sentiment":"neutral","sentiment_score":-0.04079431667923927}],"sentiment":"neutral","sentiment_score":-0.09289322283280932,"num_words":23,"start":144.9,"end":152.315},{"sentences":[{"text":"I think there is one.","start":152.315,"end":153.695,"sentiment":"neutral","sentiment_score":-0.03412546217441559},{"text":"Let me check this one.","start":154.71501,"end":156.255,"sentiment":"neutral","sentiment_score":-0.006983207911252976},{"text":"You got it.","start":161.68,"end":162.31999,"sentiment":"neutral","sentiment_score":0.004136999448140462},{"text":"One 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please.","start":180.855,"end":182.555,"sentiment":"neutral","sentiment_score":-0.015712338499724865}],"sentiment":"neutral","sentiment_score":-0.030549234747886657,"num_words":25,"start":167.76,"end":182.555},{"sentences":[{"text":"Okay.","start":223.04,"end":223.54,"sentiment":"neutral","sentiment_score":0.032786689698696136},{"text":"There are five five lights are running.","start":224.06,"end":228.65999,"sentiment":"neutral","sentiment_score":0.018880146156464304},{"text":"Yeah.","start":231.59999,"end":232.08,"sentiment":"neutral","sentiment_score":0.010278593748807909},{"text":"Service light yeah.","start":232.08,"end":233.2,"sentiment":"neutral","sentiment_score":0.009946253150701523},{"text":"Service is also on.","start":233.2,"end":234.195,"sentiment":"neutral","sentiment_score":0.010006118565797806}],"sentiment":"neutral","sentiment_score":0.015318096266128123,"num_words":16,"start":223.04,"end":234.195},{"sentences":[{"text":"I can see one four.","start":241.15501,"end":243.57501,"sentiment":"neutral","sentiment_score":0.010220495238900184},{"text":"I the the power the power is there.","start":244.675,"end":247.255,"sentiment":"neutral","sentiment_score":-0.006688050460070372},{"text":"Broadband is there.","start":247.395,"end":248.615,"sentiment":"neutral","sentiment_score":0.005705542862415314},{"text":"Service is on.","start":248.97,"end":249.69,"sentiment":"neutral","sentiment_score":0.040351247414946556},{"text":"Yeah.","start":249.69,"end":249.93,"sentiment":"neutral","sentiment_score":0.041056059300899506}],"sentiment":"neutral","sentiment_score":0.008841225132346153,"num_words":20,"start":241.15501,"end":249.93},{"sentences":[{"text":"It is yeah.","start":249.93,"end":251.15,"sentiment":"neutral","sentiment_score":0.023667554681499798},{"text":"Yeah.","start":258.65,"end":259.15,"sentiment":"neutral","sentiment_score":0.01646622084081173},{"text":"Yeah.","start":259.29,"end":259.53,"sentiment":"neutral","sentiment_score":0.018949301913380623},{"text":"And the Internet, only two is on.","start":259.53,"end":262.09,"sentiment":"neutral","sentiment_score":0.01066340585904462},{"text":"One and four.","start":262.09,"end":262.965,"sentiment":"neutral","sentiment_score":0.008387270383536816}],"sentiment":"neutral","sentiment_score":0.01374825593084097,"num_words":15,"start":249.93,"end":262.965},{"sentences":[{"text":"Okay.","start":268.965,"end":269.465,"sentiment":"neutral","sentiment_score":0.011013980023562908},{"text":"My cable, the the router?","start":273.60498,"end":275.145,"sentiment":"neutral","sentiment_score":0.005969995632767677},{"text":"Yeah.","start":279.52,"end":280.02,"sentiment":"neutral","sentiment_score":0.03287465125322342},{"text":"Yes.","start":281.76,"end":282.24,"sentiment":"neutral","sentiment_score":0.16039006412029266},{"text":"There is a cable connected to it, a yellow cable.","start":282.24,"end":284.88,"sentiment":"neutral","sentiment_score":0.04957869052886963}],"sentiment":"neutral","sentiment_score":0.0405508654916452,"num_words":18,"start":268.965,"end":284.88},{"sentences":[{"text":"And then down there, there is another there is another box, I think.","start":284.88,"end":289.375,"sentiment":"neutral","sentiment_score":-0.003694730094419076},{"text":"This is another router.","start":289.375,"end":290.49503,"sentiment":"neutral","sentiment_score":0.00013394560664892197},{"text":"Connect connect to Okay.","start":290.49503,"end":297.77502,"sentiment":"neutral","sentiment_score":0.026945190504193306},{"text":"Just give me one moment.","start":297.77502,"end":300.035,"sentiment":"neutral","sentiment_score":0.07383177503943443},{"text":"I will do that.","start":300.655,"end":301.71503,"sentiment":"neutral","sentiment_score":0.10122958198189735}],"sentiment":"neutral","sentiment_score":0.027812075211356084,"num_words":30,"start":284.88,"end":301.71503},{"sentences":[{"text":"Oh, that was quite a technical issue.","start":302.81,"end":305.15,"sentiment":"negative","sentiment_score":-0.42351377436092924},{"text":"Okay.","start":311.21,"end":311.61,"sentiment":"neutral","sentiment_score":0.017917407676577568},{"text":"Let yeah.","start":311.61,"end":312.25,"sentiment":"neutral","sentiment_score":0.03846235014498234},{"text":"Let's check that as well.","start":312.25,"end":314.19,"sentiment":"neutral","sentiment_score":0.053533947467803954},{"text":"Just give me one 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it.","start":391.16998,"end":391.99,"sentiment":"neutral","sentiment_score":0.033845143392682076},{"text":"Yes.","start":392.37,"end":392.61,"sentiment":"neutral","sentiment_score":0.06368660926818848},{"text":"Right.","start":392.61,"end":393.11,"sentiment":"neutral","sentiment_score":0.058294229209423065},{"text":"Now Okay.","start":398.85,"end":399.57,"sentiment":"neutral","sentiment_score":0.08725856244564056},{"text":"Sure.","start":399.57,"end":400.05,"sentiment":"neutral","sentiment_score":0.13228172063827515}],"sentiment":"neutral","sentiment_score":0.06628938927315176,"num_words":8,"start":391.16998,"end":400.05},{"sentences":[{"text":"Just one more minute, and it will be alright.","start":400.05,"end":404.26498,"sentiment":"neutral","sentiment_score":0.1145195903049575},{"text":"Okay.","start":412.805,"end":413.305,"sentiment":"neutral","sentiment_score":0.10144659876823424},{"text":"So I connected the one that you told me 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yeah.","start":433.345,"end":436.70502,"sentiment":"neutral","sentiment_score":-0.12523038685321808}],"sentiment":"neutral","sentiment_score":-0.01591613460332155,"num_words":20,"start":426.19,"end":436.70502},{"sentences":[{"text":"Now Internet one is coming.","start":436.70502,"end":438.885,"sentiment":"neutral","sentiment_score":-0.09453937113285064},{"text":"The light, it came back.","start":440.065,"end":442.24503,"sentiment":"neutral","sentiment_score":-0.10664511919021606},{"text":"Yeah.","start":444.96,"end":445.44,"sentiment":"neutral","sentiment_score":-0.01087274681776762},{"text":"On the black one as you mentioned.","start":445.44,"end":446.96,"sentiment":"neutral","sentiment_score":-0.006989424383001668},{"text":"Yeah.","start":446.96,"end":447.46,"sentiment":"neutral","sentiment_score":0.011031976900994778}],"sentiment":"neutral","sentiment_score":-0.05550995748490095,"num_words":19,"start":436.70502,"end":447.46},{"sentences":[{"text":"It came 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now.","start":492.26498,"end":494.04498,"sentiment":"neutral","sentiment_score":0.28299078558172497},{"text":"Okay.","start":495.94498,"end":496.26498,"sentiment":"neutral","sentiment_score":0.26870197057724},{"text":"Thank you.","start":496.26498,"end":497.00497,"sentiment":"positive","sentiment_score":0.39529992640018463}],"sentiment":"neutral","sentiment_score":0.32234051034731026,"num_words":17,"start":490.585,"end":497.00497},{"sentences":[{"text":"Yeah.","start":499.065,"end":499.38498,"sentiment":"neutral","sentiment_score":0.096781387925148},{"text":"That's all.","start":499.38498,"end":499.94498,"sentiment":"neutral","sentiment_score":0.11190332472324371},{"text":"Yes.","start":499.94498,"end":500.10498,"sentiment":"neutral","sentiment_score":0.09310340136289597},{"text":"I wanted to check before we we disconnect it here just to make sure.","start":500.10498,"end":506.35,"sentiment":"neutral","sentiment_score":0.03347487494881664},{"text":"And just I'll switch to the Wi Fi and find this five g extension.","start":507.85,"end":530.01495,"sentiment":"neutral","sentiment_score":0.06504909135401249}],"sentiment":"neutral","sentiment_score":0.05603209271794185,"num_words":32,"start":499.065,"end":530.01495},{"sentences":[{"text":"Yes.","start":530.315,"end":530.64,"sentiment":"neutral","sentiment_score":0.024297408759593964},{"text":"No.","start":532.4,"end":532.56,"sentiment":"neutral","sentiment_score":-0.01591862179338932},{"text":"For the g.","start":532.56,"end":534.56,"sentiment":"neutral","sentiment_score":-0.011155698448419571},{"text":"Okay.","start":534.56,"end":535.06,"sentiment":"neutral","sentiment_score":-0.004855300299823284},{"text":"No.","start":544.98505,"end":545.48505,"sentiment":"neutral","sentiment_score":-0.026449741795659065}],"sentiment":"neutral","sentiment_score":-0.008056192924933774,"num_words":7,"start":530.315,"end":545.48505},{"sentences":[{"text":"So the prod it it should the the password is not the password is blank.","start":576.78503,"end":580.965,"sentiment":"neutral","sentiment_score":-0.030124703173836073},{"text":"No.","start":588.67,"end":589.14996,"sentiment":"neutral","sentiment_score":-0.06632104516029358},{"text":"Yeah.","start":589.14996,"end":589.47,"sentiment":"neutral","sentiment_score":-0.05945689231157303},{"text":"The the sticker down in the behind, they said the username and password, but the Okay.","start":589.47,"end":603.535,"sentiment":"neutral","sentiment_score":-0.06735664303414524},{"text":"Okay.","start":603.675,"end":604.07495,"sentiment":"neutral","sentiment_score":0.01860305666923523}],"sentiment":"neutral","sentiment_score":-0.04813975638107342,"num_words":34,"start":576.78503,"end":604.07495},{"sentences":[{"text":"That's the Wi Fi.","start":604.07495,"end":605.115,"sentiment":"neutral","sentiment_score":0.030928342137485743},{"text":"Yeah.","start":605.115,"end":605.615,"sentiment":"neutral","sentiment_score":0.046182941645383835},{"text":"Oh, sorry.","start":605.83496,"end":606.415,"sentiment":"neutral","sentiment_score":0.02313430979847908},{"text":"I hope this work now.","start":630.34503,"end":631.965,"sentiment":"neutral","sentiment_score":0.30569756031036377},{"text":"Yeah.","start":637.625,"end":638.105,"sentiment":"neutral","sentiment_score":0.21686500310897827}],"sentiment":"neutral","sentiment_score":0.150885979573314,"num_words":13,"start":604.07495,"end":638.105},{"sentences":[{"text":"It's now connected.","start":638.105,"end":639.41,"sentiment":"neutral","sentiment_score":0.24442288279533386},{"text":"Let me check some things.","start":639.94995,"end":642.45,"sentiment":"neutral","sentiment_score":0.17767784893512725},{"text":"Yeah.","start":648.27,"end":648.75,"sentiment":"neutral","sentiment_score":0.22564098238945007},{"text":"I think it's working now.","start":648.75,"end":650.895,"sentiment":"positive","sentiment_score":0.3572076320648193},{"text":"Okay.","start":655.29504,"end":655.79504,"sentiment":"positive","sentiment_score":0.45701107382774353}],"sentiment":"neutral","sentiment_score":0.27268987397352856,"num_words":15,"start":638.105,"end":655.79504},{"sentences":[{"text":"Thank you very much.","start":655.935,"end":657.075,"sentiment":"positive","sentiment_score":0.846019372344017},{"text":"Okay.","start":660.015,"end":660.41504,"sentiment":"positive","sentiment_score":0.46248045563697815},{"text":"Thank you.","start":660.41504,"end":661.155,"sentiment":"positive","sentiment_score":0.7364907562732697},{"text":"Bye.","start":662.335,"end":662.835,"sentiment":"neutral","sentiment_score":-0.08988586813211441}],"sentiment":"positive","sentiment_score":0.6537066986784339,"num_words":8,"start":655.935,"end":662.835}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning.\n\nChannel 1: Yeah. Hello?\n\nChannel 0: Hello. Good morning.\n\nChannel 1: Yeah. Good morning. My name is Mirwais. I'm talking regarding my Airtel connection.\n\nChannel 0: Yep. What's the address?\n\nChannel 1: The address is 25501.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. 220 Millrose Road, Phillip.\n\nChannel 0: Oh, that's Super Networks. Yeah?\n\nChannel 1: Yeah. Yeah. Super.\n\nChannel 0: Okay. Are you having are you already connected or you wanna get connected? Or you there's\n\nChannel 1: No.\n\nChannel 0: an in\n\nChannel 1: Actually, I received my router, and it was I I also received a text message that we have already done the configuration,\n\nChannel 0: yeah.\n\nChannel 1: and\n\nChannel 0: You\n\nChannel 1: that\n\nChannel 0: don't\n\nChannel 1: is\n\nChannel 0: have\n\nChannel 1: on\n\nChannel 0: to do\n\nChannel 1: the\n\nChannel 0: nothing.\n\nChannel 1: plug\n\nChannel 0: Just\n\nChannel 1: and\n\nChannel 0: plug\n\nChannel 1: play.\n\nChannel 0: it in. Yeah.\n\nChannel 1: Yeah. There's a plug and play. I did that, but by now, the password which is written on on behind the the router, it is not working. When I just try to, you know, connect, it it is not a connection. I don't\n\nChannel 0: So\n\nChannel 1: know what\n\nChannel 0: okay.\n\nChannel 1: is the the\n\nChannel 0: One\n\nChannel 1: problem.\n\nChannel 0: one second. One second. What was the name\n\nChannel 1: Is\n\nChannel 0: again? Sorry.\n\nChannel 1: that my name?\n\nChannel 0: Yeah. The name of the yeah. The name of the account holder.\n\nChannel 1: Yeah. Midwife, Sazadeh.\n\nChannel 0: Oh, right. I got it. Got it. Got it. Got it.\n\nGot it. Sorry about that. Okay. Let me just pull up the account. Paste fine.\n\nOkay. So you're Unit 501220 Melrose. Let's opt into the Super Network and just see what service. Okay. Here we go.\n\nAlright. Okay. So you're you have a black box inside of one of the bedrooms on top of the wardrobe there. Is that right?\n\nChannel 1: Yeah. This is back you mean the the Elka?\n\nChannel 0: No. No. The the box on the wall, the NTD box.\n\nChannel 1: There is no. No. We don't have any vault any any box.\n\nChannel 0: Yeah. You have you gotta if you go in one of the bedrooms, open up the cupboard on your right hand side, you'll see it up the top there. Black box, a big one. Not that big, but, you know,\n\nChannel 1: Let me just see.\n\nChannel 0: it's\n\nChannel 1: In the\n\nChannel 0: in one\n\nChannel 1: end of\n\nChannel 0: of it's\n\nChannel 1: in\n\nChannel 0: in one\n\nChannel 1: in\n\nChannel 0: of\n\nChannel 1: this\n\nChannel 0: the\n\nChannel 1: one?\n\nChannel 0: bedrooms. You open up\n\nChannel 1: Uh-huh.\n\nChannel 0: the wardrobes, and you'll see it there.\n\nChannel 1: Okay. What problem? Let me just is there a box from there? It's the account of the connection. Let me just check data.\n\nI think there is one. Let me check this one. You got it. One more. Yeah.\n\nChannel 0: Yeah. Those that boxes, they've got the lights on. Do you see the lights on?\n\nChannel 1: Mhmm.\n\nChannel 0: Do you see if the service light is on?\n\nChannel 1: This is let let me just take this I have to go back here.\n\nChannel 0: Yeah.\n\nChannel 1: It is\n\nChannel 0: We need to say that it's switched on,\n\nChannel 1: up.\n\nChannel 0: so make sure it's switched on,\n\nChannel 1: Yeah. Let me just check\n\nChannel 0: which\n\nChannel 1: that, please.\n\nChannel 0: it's telling me it is switched on. Yep.\n\nChannel 1: Okay. There are five five lights are running.\n\nChannel 0: Yeah. Is it is the service light on?\n\nChannel 1: Yeah. Service light yeah. Service is also on.\n\nChannel 0: Okay. So do you see Ethernet one, Ethernet two, Ethernet three, Ethernet four?\n\nChannel 1: I can see one four. I the the power the power is there. Broadband is there.\n\nChannel 0: Yeah. Yeah. Yeah.\n\nChannel 1: Service\n\nChannel 0: That's\n\nChannel 1: is\n\nChannel 0: alright.\n\nChannel 1: on. Yeah. It\n\nChannel 0: But\n\nChannel 1: is\n\nChannel 0: you should\n\nChannel 1: yeah.\n\nChannel 0: see you should see four empty ports. One is called Ethernet one port, Ethernet two, Ethernet three, Ethernet four. Do you see\n\nChannel 1: Yeah.\n\nChannel 0: that?\n\nChannel 1: Yeah. And the Internet, only two is on. One and four.\n\nChannel 0: Okay. The number one, is there a cable coming out of it?\n\nChannel 1: Okay.\n\nChannel 0: Is there a cable in Ethernet number one?\n\nChannel 1: My cable, the the router?\n\nChannel 0: If you have a look at Ethernet one port,\n\nChannel 1: Yeah.\n\nChannel 0: is there a cable connected to it?\n\nChannel 1: Yes. There is a cable connected to it, a yellow cable. And then down there, there is another there is another box, I think. This is another router. Connect connect to\n\nChannel 0: Okay. Well, this disconnect that router and replace it with the router we sent you.\n\nChannel 1: Okay. Just give me one moment. I will do that. Oh, that was quite a technical issue.\n\nChannel 0: No. You just have to know where the box is and just put the router there, and that's it.\n\nChannel 1: Okay. Let yeah. Let's check that as well.\n\nChannel 0: So the yellow cable that comes from Ethernet one, that's plugged into the that old router. You take it out, and you put it in the WAN port of your new router, plug it in, and that's it.\n\nChannel 1: Just give me one moment. I will I will do that. Okay. Hello? I have to disconnect the other one.\n\nYeah?\n\nChannel 0: Yeah. The one that's there, that's not the router we sent you. That's probably an old one. So I just, yeah, disconnect that one and put the new one there.\n\nChannel 1: That should go to the one. Yes?\n\nChannel 0: Sorry?\n\nChannel 1: The land one. Land the nearest\n\nChannel 0: No.\n\nChannel 1: one.\n\nChannel 0: It goes in the router, it goes into the WAIN port.\n\nChannel 1: Yes. That'd be it.\n\nChannel 0: Yeah.\n\nChannel 1: Yes. Right.\n\nChannel 0: WAIN. Okay. And let me know when you put it in the WAIN port and you put power.\n\nChannel 1: Now Okay. Sure. Just one more minute, and it will be alright. Okay. So I connected the one that you told me to.\n\nLet's check.\n\nChannel 0: So the same cable that's in the back box is put it into the WA and put the other end. Right?\n\nChannel 1: Yeah. Yes.\n\nChannel 0: And you put the power on?\n\nChannel 1: Yeah. I just I put to it is now on. Yes.\n\nChannel 0: Okay.\n\nChannel 1: But until now, I I don't see yeah. Now Internet one is coming. The light, it came back.\n\nChannel 0: Is that on the router? Is it?\n\nChannel 1: Yeah. On the black one as you mentioned. Yeah. It\n\nChannel 0: Okay.\n\nChannel 1: came out.\n\nChannel 0: I can see your service is now online.\n\nChannel 1: It's online? Okay.\n\nChannel 0: Yeah. Yeah. I can see it online from here. So now you just need to log in to your Wi Fi. So\n\nChannel 1: Mhmm.\n\nChannel 0: you'll have your Wi Fi name, Intel two g and Intel five g. And the Wi Fi password should be on the sticker just underneath the router.\n\nChannel 1: Yeah. You mentioned that is the it's an five gs. The name of the\n\nChannel 0: Yeah.\n\nChannel 1: Wi Fi?\n\nChannel 0: The the Airtel two g is for your if you have an alarm system, it'll only connect to the 2.4 g or the two g and all your other devices for your five g, your your phones, your laptops, your TVs, whatever to the five g. Yeah.\n\nChannel 1: Yeah. Gotcha. Okay. Thank you. Let me just check that.\n\nSo I hope\n\nChannel 0: Yeah.\n\nChannel 1: it can work now.\n\nChannel 0: Okay.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Any other anything else we can help you with?\n\nChannel 1: Yeah. That's all. Yes. I wanted to check before\n\nChannel 0: Yep.\n\nChannel 1: we\n\nChannel 0: No problems.\n\nChannel 1: we disconnect it here just to make sure.\n\nChannel 0: Yep.\n\nChannel 1: And just I'll switch to the Wi Fi and find this five g extension. Yes. No. For the g. Okay.\n\nNo. So the prod it it should the the password is not the password is blank.\n\nChannel 0: You should have Wi Fi key on the sticker. So if you turn the router up, so then there's a sticker that'll give you the Wi Fi key.\n\nChannel 1: No. Yeah. The the sticker down in the behind, they said the username and password, but the\n\nChannel 0: No. That's to log in to the router. You'll have you'll have another one. It's called WiFi key or WiFi password or WiFi something.\n\nChannel 1: Okay. Okay. That's the Wi Fi. Yeah. Oh, sorry.\n\nChannel 0: That's alright.\n\nChannel 1: I hope this work now. Yeah. It's now connected. Let me check some things.\n\nChannel 0: I'll just type it up YouTube pencil.\n\nChannel 1: Yeah. I think it's working now.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Thank you very much.\n\nChannel 0: You're welcome. Have a nice day, and enjoy our services.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.08,"end":0.9,"sentiment":"positive","sentiment_score":0.39943355321884155}],"sentiment":"positive","sentiment_score":0.39943355321884155,"channel":0,"num_words":2,"start":0.08,"end":0.9},{"sentences":[{"text":"Yeah.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.18730854988098145},{"text":"Hello?","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.12033256888389587}],"sentiment":"neutral","sentiment_score":0.15382055938243866,"channel":1,"num_words":2,"start":3.12,"end":3.9399998},{"sentences":[{"text":"Hello.","start":4.64,"end":4.88,"sentiment":"neutral","sentiment_score":0.17439408600330353},{"text":"Good 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g.","start":474.835,"end":488.95,"sentiment":"neutral","sentiment_score":0.03923883835744599},{"text":"Yeah.","start":488.95,"end":489.45,"sentiment":"neutral","sentiment_score":0.0559641495347023}],"sentiment":"neutral","sentiment_score":0.03959469604206846,"channel":0,"num_words":47,"start":474.835,"end":489.45},{"sentences":[{"text":"Yeah.","start":489.2,"end":489.52002,"sentiment":"neutral","sentiment_score":0.06420083343982697},{"text":"Gotcha.","start":489.52002,"end":490.02002,"sentiment":"neutral","sentiment_score":0.11915569752454758},{"text":"Okay.","start":490.08002,"end":490.425,"sentiment":"neutral","sentiment_score":0.2694169878959656},{"text":"Thank you.","start":490.585,"end":491.145,"sentiment":"positive","sentiment_score":0.519187867641449},{"text":"Let me just check that.","start":491.145,"end":492.26498,"sentiment":"neutral","sentiment_score":0.2802351236343384}],"sentiment":"neutral","sentiment_score":0.289232487231493,"channel":1,"num_words":10,"start":489.2,"end":492.26498},{"sentences":[{"text":"So I hope","start":492.26498,"end":492.905,"sentiment":"neutral","sentiment_score":0.16842532654603323}],"sentiment":"neutral","sentiment_score":0.16842532654603323,"channel":1,"num_words":3,"start":492.26498,"end":492.905},{"sentences":[{"text":"Yeah.","start":492.63,"end":493.13,"sentiment":"neutral","sentiment_score":0.28115734457969666}],"sentiment":"neutral","sentiment_score":0.28115734457969666,"channel":0,"num_words":1,"start":492.63,"end":493.13},{"sentences":[{"text":"it can work now.","start":492.905,"end":494.04498,"sentiment":"positive","sentiment_score":0.3689148798584938}],"sentiment":"positive","sentiment_score":0.3689148798584938,"channel":1,"num_words":4,"start":492.905,"end":494.04498},{"sentences":[{"text":"Okay.","start":494.79,"end":495.29,"sentiment":"neutral","sentiment_score":0.23393584787845612}],"sentiment":"neutral","sentiment_score":0.23393584787845612,"channel":0,"num_words":1,"start":494.79,"end":495.29},{"sentences":[{"text":"Okay.","start":495.94498,"end":496.26498,"sentiment":"neutral","sentiment_score":0.26870197057724},{"text":"Thank you.","start":496.26498,"end":497.00497,"sentiment":"positive","sentiment_score":0.39529992640018463}],"sentiment":"positive","sentiment_score":0.35310060779253644,"channel":1,"num_words":3,"start":495.94498,"end":497.00497},{"sentences":[{"text":"Any other anything else we can help you with?","start":497.025,"end":499.045,"sentiment":"neutral","sentiment_score":0.2586998740832011}],"sentiment":"neutral","sentiment_score":0.2586998740832011,"channel":0,"num_words":9,"start":497.025,"end":499.045},{"sentences":[{"text":"Yeah.","start":499.065,"end":499.38498,"sentiment":"neutral","sentiment_score":0.096781387925148},{"text":"That's all.","start":499.38498,"end":499.94498,"sentiment":"neutral","sentiment_score":0.11190332472324371},{"text":"Yes.","start":499.94498,"end":500.10498,"sentiment":"neutral","sentiment_score":0.09310340136289597},{"text":"I wanted to check before","start":500.10498,"end":501.645,"sentiment":"neutral","sentiment_score":0.037603392452001574}],"sentiment":"neutral","sentiment_score":0.06685648899939325,"channel":1,"num_words":9,"start":499.065,"end":501.645},{"sentences":[{"text":"Yep.","start":502.225,"end":502.545,"sentiment":"neutral","sentiment_score":0.0181218683719635}],"sentiment":"neutral","sentiment_score":0.0181218683719635,"channel":0,"num_words":1,"start":502.225,"end":502.545},{"sentences":[{"text":"we","start":502.26498,"end":502.76498,"sentiment":"neutral","sentiment_score":0.012923000380396845}],"sentiment":"neutral","sentiment_score":0.012923000380396845,"channel":1,"num_words":1,"start":502.26498,"end":502.76498},{"sentences":[{"text":"No problems.","start":502.545,"end":503.285,"sentiment":"neutral","sentiment_score":0.0925358273088932}],"sentiment":"neutral","sentiment_score":0.0925358273088932,"channel":0,"num_words":2,"start":502.545,"end":503.285},{"sentences":[{"text":"we disconnect it here just to make sure.","start":503.37,"end":506.35,"sentiment":"neutral","sentiment_score":0.03346353583037853}],"sentiment":"neutral","sentiment_score":0.03346353583037853,"channel":1,"num_words":8,"start":503.37,"end":506.35},{"sentences":[{"text":"Yep.","start":506.785,"end":507.285,"sentiment":"neutral","sentiment_score":0.08780412375926971}],"sentiment":"neutral","sentiment_score":0.08780412375926971,"channel":0,"num_words":1,"start":506.785,"end":507.285},{"sentences":[{"text":"And just I'll switch to the Wi Fi and find this five g extension.","start":507.85,"end":530.01495,"sentiment":"neutral","sentiment_score":0.06504909135401249},{"text":"Yes.","start":530.315,"end":530.64,"sentiment":"neutral","sentiment_score":0.024297408759593964},{"text":"No.","start":532.4,"end":532.56,"sentiment":"neutral","sentiment_score":-0.01591862179338932},{"text":"For the g.","start":532.56,"end":534.56,"sentiment":"neutral","sentiment_score":-0.011155698448419571},{"text":"Okay.","start":534.56,"end":535.06,"sentiment":"neutral","sentiment_score":-0.004855300299823284}],"sentiment":"neutral","sentiment_score":0.044037183513864875,"channel":1,"num_words":20,"start":507.85,"end":535.06},{"sentences":[{"text":"No.","start":544.98505,"end":545.48505,"sentiment":"neutral","sentiment_score":-0.026449741795659065},{"text":"So the prod it it should the the password is not the password is blank.","start":576.78503,"end":580.965,"sentiment":"neutral","sentiment_score":-0.030124703173836073}],"sentiment":"neutral","sentiment_score":-0.02989501808770001,"channel":1,"num_words":16,"start":544.98505,"end":580.965},{"sentences":[{"text":"You should have Wi Fi key on the sticker.","start":581.13495,"end":583.45496,"sentiment":"neutral","sentiment_score":0.010838063226805793},{"text":"So if you turn the router up, so then there's a sticker that'll give you the Wi Fi key.","start":583.45496,"end":587.39496,"sentiment":"neutral","sentiment_score":0.008175840209189215}],"sentiment":"neutral","sentiment_score":0.009031554750565971,"channel":0,"num_words":28,"start":581.13495,"end":587.39496},{"sentences":[{"text":"No.","start":588.67,"end":589.14996,"sentiment":"neutral","sentiment_score":-0.06632104516029358},{"text":"Yeah.","start":589.14996,"end":589.47,"sentiment":"neutral","sentiment_score":-0.05945689231157303},{"text":"The the sticker down in the behind, they said the username and password, but the","start":589.47,"end":594.52997,"sentiment":"neutral","sentiment_score":-0.07266267985105515}],"sentiment":"neutral","sentiment_score":-0.07151283148457022,"channel":1,"num_words":17,"start":588.67,"end":594.52997},{"sentences":[{"text":"No.","start":594.66003,"end":594.9,"sentiment":"neutral","sentiment_score":-0.12179381400346756},{"text":"That's to log in to the router.","start":594.9,"end":596.52,"sentiment":"neutral","sentiment_score":-0.10178137144872121},{"text":"You'll have you'll have another one.","start":596.58,"end":597.86,"sentiment":"neutral","sentiment_score":-0.04464867648979028},{"text":"It's called WiFi key or WiFi password or WiFi something.","start":597.86,"end":602.28,"sentiment":"neutral","sentiment_score":-0.03331377822905779}],"sentiment":"neutral","sentiment_score":-0.05980388564057648,"channel":0,"num_words":24,"start":594.66003,"end":602.28},{"sentences":[{"text":"Okay.","start":603.035,"end":603.535,"sentiment":"neutral","sentiment_score":0.012233909219503404},{"text":"Okay.","start":603.675,"end":604.07495,"sentiment":"neutral","sentiment_score":0.01860305666923523},{"text":"That's the Wi Fi.","start":604.07495,"end":605.115,"sentiment":"neutral","sentiment_score":0.030928342137485743},{"text":"Yeah.","start":605.115,"end":605.615,"sentiment":"neutral","sentiment_score":0.046182941645383835},{"text":"Oh, sorry.","start":605.83496,"end":606.415,"sentiment":"neutral","sentiment_score":0.02313430979847908}],"sentiment":"neutral","sentiment_score":0.02744465507566929,"channel":1,"num_words":9,"start":603.035,"end":606.415},{"sentences":[{"text":"That's alright.","start":607.14,"end":607.88,"sentiment":"neutral","sentiment_score":0.13138258457183838}],"sentiment":"neutral","sentiment_score":0.13138258457183838,"channel":0,"num_words":2,"start":607.14,"end":607.88},{"sentences":[{"text":"I hope this work now.","start":630.34503,"end":631.965,"sentiment":"neutral","sentiment_score":0.30569756031036377},{"text":"Yeah.","start":637.625,"end":638.105,"sentiment":"neutral","sentiment_score":0.21686500310897827},{"text":"It's now connected.","start":638.105,"end":639.41,"sentiment":"neutral","sentiment_score":0.24442288279533386},{"text":"Let me check some 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services.","start":657.69,"end":659.55,"sentiment":"positive","sentiment_score":0.820572704076767}],"sentiment":"positive","sentiment_score":0.8161958396434784,"channel":0,"num_words":10,"start":657.05,"end":659.55},{"sentences":[{"text":"Okay.","start":660.015,"end":660.41504,"sentiment":"positive","sentiment_score":0.46248045563697815},{"text":"Thank you.","start":660.41504,"end":661.155,"sentiment":"positive","sentiment_score":0.7364907562732697}],"sentiment":"positive","sentiment_score":0.6451539893945059,"channel":1,"num_words":3,"start":660.015,"end":661.155},{"sentences":[{"text":"Thank you.","start":661.13,"end":661.69,"sentiment":"positive","sentiment_score":0.6706005036830902},{"text":"Bye.","start":661.69,"end":662.16895,"sentiment":"positive","sentiment_score":0.3910096883773804}],"sentiment":"positive","sentiment_score":0.5774035652478536,"channel":0,"num_words":3,"start":661.13,"end":662.16895},{"sentences":[{"text":"Bye.","start":662.335,"end":662.835,"sentiment":"neutral","sentiment_score":-0.08988586813211441}],"sentiment":"neutral","sentiment_score":-0.08988586813211441,"channel":1,"num_words":1,"start":662.335,"end":662.835}]},"summary":{"result":"success","short":"The customer is experiencing issues with their Airtel connection and is troubleshooting with various methods including checking Ethernet ports and cables. They eventually determine the service is on and the issue is resolved. The customer is also trying to connect to their router and is guided through the process, including replacing the yellow cable and connecting to their new router. The agent helps the customer with their Wi Fi password and WiFi extension, and thanks them for the call."},"intents":{"segments":[{"text":"So you're Unit 501220 Melrose. Let's opt into the Super Network and just see what service. Okay.","start_word":211,"end_word":227,"intents":[{"intent":"Request service","confidence_score":0.0041892435}]},{"text":"It's the account of the connection. Let me just check data.","start_word":372,"end_word":382,"intents":[{"intent":"Check connection information","confidence_score":0.012198878}]},{"text":"Let me just check data. I think there is one.","start_word":378,"end_word":387,"intents":[{"intent":"Check data","confidence_score":0.051256247}]},{"text":"Well, this disconnect that router and replace it with the router we sent you.","start_word":650,"end_word":663,"intents":[{"intent":"Disconnect router","confidence_score":0.14270723}]},{"text":"you'll have your Wi Fi name, Intel two g and Intel five g. And the Wi Fi password should be on the sticker just underneath the router. Yeah.","start_word":987,"end_word":1014,"intents":[{"intent":"Provide wi fi information","confidence_score":0.0013924808}]},{"text":"It's now connected. Let me check some things. I'll just type it up YouTube pencil. Yeah. I think it's working now. Yeah.","start_word":1253,"end_word":1274,"intents":[{"intent":"Troubleshoot connectivity","confidence_score":0.0037522262}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3846583366394043},{"text":"Yeah. Hello? Hello.","start_word":2,"end_word":4,"sentiment":"neutral","sentiment_score":0.16067840158939362},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.3906257748603821},{"text":"Yeah.","start_word":7,"end_word":7,"sentiment":"neutral","sentiment_score":0.2795543074607849},{"text":"Good morning.","start_word":8,"end_word":9,"sentiment":"positive","sentiment_score":0.4175240397453308},{"text":"My name is Mirwais. I'm talking regarding my Airtel connection. Yep. What's the address? The address is 25501. Yep. Yeah. 220 Millrose Road, Phillip. Oh, that's Super Networks. Yeah? Yeah. Yeah. Super. Okay. Are you having are you already connected or you wanna get connected? Or you there's No. an in Actually, I received my router, and it was I I also received a text message that we have already done the configuration, yeah. and You that don't is have on to do the nothing. plug Just and plug play. it in. Yeah. Yeah. There's a plug and play.","start_word":10,"end_word":108,"sentiment":"neutral","sentiment_score":-0.03967251628637314},{"text":"I did that, but by now, the password which is written on on behind the the router, it is not working.","start_word":109,"end_word":129,"sentiment":"negative","sentiment_score":-0.35496786236763},{"text":"When I just try to, you know, connect, it it is not a connection. I don't So know what okay. is the the One problem. one second. One second. What was the name Is again? Sorry. that my name? Yeah. The name of the yeah. The name of the account holder. Yeah. Midwife, Sazadeh. Oh, right. I got it. Got it. Got it. Got it. Got it. Sorry about that. Okay. Let me just pull up the account. Paste fine. Okay. So you're Unit 501220 Melrose. Let's opt into the Super Network and just see what service. Okay. Here we go. Alright. Okay. So you're you have a black box inside of one of the bedrooms on top of the wardrobe there. Is that right? Yeah. This is back you mean the the Elka? No. No. The the box on the wall, the NTD box.","start_word":130,"end_word":274,"sentiment":"neutral","sentiment_score":-0.055533267557621},{"text":"There is no. No. We don't have any vault any any box.","start_word":275,"end_word":286,"sentiment":"negative","sentiment_score":-0.3674682080745697},{"text":"Yeah. You have you gotta if you go in one of the bedrooms, open up the cupboard on your right hand side, you'll see it up the top there. Black box, a big one. Not that big, but, you know, Let me just see. it's In the in one end of of it's in in one in of this the one? bedrooms. You open up Uh-huh. the wardrobes, and you'll see it there. Okay. What problem? Let me just is there a box from there? It's the account of the connection. Let me just check data. I think there is one. Let me check this one. You got it. One more. Yeah. Yeah. Those that boxes, they've got the lights on. Do you see the lights on? Mhmm. Do you see if the service light is on? This is let let me just take this I have to go back here. Yeah. It is We need to say that it's switched on, up. so make sure it's switched on, Yeah. Let me just check which that, please. it's telling me it is switched on. Yep. Okay. There are five five lights are running. Yeah. Is it is the service light on? Yeah. Service light yeah. Service is also on. Okay. So do you see Ethernet one, Ethernet two, Ethernet three, Ethernet four? I can see one four. I the the power the power is there. Broadband is there. Yeah. Yeah. Yeah. Service That's is alright. on. Yeah. It But is you should yeah. see you should see four empty ports. One is called Ethernet one port, Ethernet two, Ethernet three, Ethernet four. Do you see Yeah. that? Yeah. And the Internet, only two is on. One and four. Okay. The number one, is there a cable coming out of it? Okay. Is there a cable in Ethernet number one? My cable, the the router? If you have a look at Ethernet one port, Yeah. is there a cable connected to it? Yes. There is a cable connected to it, a yellow cable. And then down there, there is another there is another box, I think. This is another router. Connect connect to Okay. Well, this disconnect that router and replace it with the router we sent you. Okay. Just give me one moment. I will do that.","start_word":287,"end_word":673,"sentiment":"neutral","sentiment_score":-0.0064533568042732335},{"text":"Oh, that was quite a technical issue. No.","start_word":674,"end_word":681,"sentiment":"negative","sentiment_score":-0.4129330813884735},{"text":"You just have to know where the box is and just put the router there, and that's it. Okay. Let yeah. Let's check that as well. So the yellow cable that comes from Ethernet one, that's plugged into the that old router. You take it out, and you put it in the WAN port of your new router, plug it in, and that's it. Just give me one moment. I will I will do that. Okay. Hello? I have to disconnect the other one. Yeah? Yeah. The one that's there, that's not the router we sent you. That's probably an old one. So I just, yeah, disconnect that one and put the new one there. That should go to the one. Yes? Sorry? The land one. Land the nearest No. one. It goes in the router, it goes into the WAIN port. Yes. That'd be it. Yeah. Yes. Right. WAIN. Okay. And let me know when you put it in the WAIN port and you put power. Now Okay. Sure. Just one more minute, and it will be alright. Okay. So I connected the one that you told me to. Let's check. So the same cable that's in the back box is put it into the WA and put the other end. Right? Yeah. Yes. And you put the power on? Yeah. I just I put to it is now on. Yes. Okay. But until now, I I don't see yeah. Now Internet one is coming. The light, it came back. Is that on the router? Is it? Yeah. On the black one as you mentioned. Yeah. It Okay. came out. I can see your service is now online. It's online? Okay. Yeah. Yeah. I can see it online from here. So now you just need to log in to your Wi Fi. So Mhmm. you'll have your Wi Fi name, Intel two g and Intel five g. And the Wi Fi password should be on the sticker just underneath the router. Yeah. You mentioned that is the it's an five gs. The name of the Yeah. Wi Fi? The the Airtel two g is for your if you have an alarm system, it'll only connect to the 2.4 g or the two g and all your other devices for your five g, your your phones, your laptops, your TVs, whatever to the five g. Yeah. Yeah. Gotcha. Okay.","start_word":682,"end_word":1080,"sentiment":"neutral","sentiment_score":0.016005363165958783},{"text":"Thank you.","start_word":1081,"end_word":1082,"sentiment":"positive","sentiment_score":0.5225268006324768},{"text":"Let me just check that. So I hope Yeah.","start_word":1083,"end_word":1091,"sentiment":"neutral","sentiment_score":0.2477138787508011},{"text":"it can work now.","start_word":1092,"end_word":1095,"sentiment":"positive","sentiment_score":0.3689521253108978},{"text":"Okay. Okay.","start_word":1096,"end_word":1097,"sentiment":"neutral","sentiment_score":0.25131890177726746},{"text":"Thank you.","start_word":1098,"end_word":1099,"sentiment":"positive","sentiment_score":0.3863685727119446},{"text":"Any other anything else we can help you with? Yeah. That's all. Yes. I wanted to check before Yep. we No problems. we disconnect it here just to make sure. Yep. And just I'll switch to the Wi Fi and find this five g extension. Yes. No. For the g. Okay. No. So the prod it it should the the password is not the password is blank. You should have Wi Fi key on the sticker. So if you turn the router up, so then there's a sticker that'll give you the Wi Fi key. No. Yeah. The the sticker down in the behind, they said the username and password, but the No. That's to log in to the router. You'll have you'll have another one. It's called WiFi key or WiFi password or WiFi something. Okay. Okay. That's the Wi Fi. Yeah. Oh, sorry. That's alright. I hope this work now. Yeah. It's now connected. Let me check some things. I'll just type it up YouTube pencil. Yeah.","start_word":1100,"end_word":1268,"sentiment":"neutral","sentiment_score":0.03977739065885544},{"text":"I think it's working now.","start_word":1269,"end_word":1273,"sentiment":"positive","sentiment_score":0.35507190227508545},{"text":"Yeah.","start_word":1274,"end_word":1274,"sentiment":"neutral","sentiment_score":0.14419004321098328},{"text":"Okay. Thank you very much. You're welcome. Have a nice day, and enjoy our services. Okay. Thank you. Thank you. Bye.","start_word":1275,"end_word":1295,"sentiment":"positive","sentiment_score":0.714636504650116},{"text":"Bye.","start_word":1296,"end_word":1296,"sentiment":"neutral","sentiment_score":0.23114226758480072}],"average":{"sentiment":"neutral","sentiment_score":0.010112370744853529}}}}