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Hello, Sophie. My name is Lauren. I'm the one who spoke with you earlier regarding with entering your PPPoE credential. If you received this message, please know that I haven't received any email yet with the screenshot with your PPPoE credentials.\n\nIf you haven't, please, send the email. And if not, please give me a callback so that I can look into it. Thank you, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":-0.00350356986746192},{"text":"Hello, Sophie.","start":11.28,"end":12.32,"sentiment":"neutral","sentiment_score":0.018833156675100327},{"text":"My name is Lauren.","start":12.32,"end":13.38,"sentiment":"neutral","sentiment_score":0.023894344922155142},{"text":"I'm the one who spoke with you earlier regarding with entering your PPPoE credential.","start":14.054999,"end":20.955,"sentiment":"neutral","sentiment_score":-0.018481841743258492},{"text":"If you received this message, please know that I haven't received any email yet with the screenshot with your PPPoE credentials.","start":21.735,"end":30.25,"sentiment":"neutral","sentiment_score":-0.3093954161519096}],"sentiment":"neutral","sentiment_score":-0.15776927143867528,"num_words":42,"start":1.92,"end":30.25},{"sentences":[{"text":"If you haven't, please, send the email.","start":32.23,"end":35.35,"sentiment":"neutral","sentiment_score":-0.29343631863594055},{"text":"And if not, please give me a callback so that I can look into it.","start":35.35,"end":38.71,"sentiment":"neutral","sentiment_score":-0.21902963817119597},{"text":"Thank you, and have a great day.","start":38.71,"end":40.15,"sentiment":"positive","sentiment_score":0.5365228056907654},{"text":"Goodbye.","start":40.15,"end":40.65,"sentiment":"neutral","sentiment_score":0.07414164394140244}],"sentiment":"neutral","sentiment_score":-0.05032325064142545,"num_words":30,"start":32.23,"end":40.65}]}}]},{"alternatives":[{"transcript":"You have reached the message bank of 0410364641.","confidence":1.0,"words":[{"word":"you","start":1.1999999,"end":1.4399999,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.01308554969727993},{"word":"have","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.008240542374551296},{"word":"reached","start":1.5999999,"end":1.92,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.00804097205400467},{"word":"the","start":1.92,"end":2.1599998,"confidence":0.90722656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004397244192659855},{"word":"message","start":2.1599998,"end":2.48,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.006212654523551464},{"word":"bank","start":2.48,"end":2.72,"confidence":0.9921875,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.001322745345532894},{"word":"of","start":2.72,"end":3.22,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0029875338077545166},{"word":"0410364641","start":3.4399998,"end":9.46,"confidence":0.9998047,"punctuated_word":"0410364641.","sentiment":"neutral","sentiment_score":-0.0023311846889555454}],"paragraphs":{"transcript":"\nYou have reached the message bank of 0410364641.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0410364641.","start":1.1999999,"end":9.46,"sentiment":"neutral","sentiment_score":-0.005827303335536271}],"sentiment":"neutral","sentiment_score":-0.005827303335536271,"num_words":8,"start":1.1999999,"end":9.46}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached the\n\nChannel 0: Hello?\n\nChannel 1: message bank of 0410364641.\n\nChannel 0: Hello, Sophie. My name is Lauren. I'm the one who spoke with you earlier regarding with entering your PPPoE credential. If you received this message, please know that I haven't received any email yet with the screenshot with your PPPoE credentials. If you haven't, please, send the email.\n\nAnd if not, please give me a callback so that I can look into it. Thank you, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"You have reached the","start":1.1999999,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.008441077079623938}],"sentiment":"neutral","sentiment_score":-0.008441077079623938,"channel":1,"num_words":4,"start":1.1999999,"end":2.1599998},{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":-0.00350356986746192}],"sentiment":"neutral","sentiment_score":-0.00350356986746192,"channel":0,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"message bank of 0410364641.","start":2.1599998,"end":9.46,"sentiment":"neutral","sentiment_score":-0.003213529591448605}],"sentiment":"neutral","sentiment_score":-0.003213529591448605,"channel":1,"num_words":4,"start":2.1599998,"end":9.46},{"sentences":[{"text":"Hello, Sophie.","start":11.28,"end":12.32,"sentiment":"neutral","sentiment_score":0.018833156675100327},{"text":"My name is Lauren.","start":12.32,"end":13.38,"sentiment":"neutral","sentiment_score":0.023894344922155142},{"text":"I'm the one who spoke with you earlier regarding with entering your PPPoE credential.","start":14.054999,"end":20.955,"sentiment":"neutral","sentiment_score":-0.018481841743258492},{"text":"If you received this message, please know that I haven't received any email yet with the screenshot with your PPPoE credentials.","start":21.735,"end":30.25,"sentiment":"neutral","sentiment_score":-0.3093954161519096},{"text":"If you haven't, please, send the email.","start":32.23,"end":35.35,"sentiment":"neutral","sentiment_score":-0.29343631863594055}],"sentiment":"neutral","sentiment_score":-0.18076791793767674,"channel":0,"num_words":48,"start":11.28,"end":35.35},{"sentences":[{"text":"And if not, please give me a callback so that I can look into it.","start":35.35,"end":38.71,"sentiment":"neutral","sentiment_score":-0.21902963817119597},{"text":"Thank you, and have a great day.","start":38.71,"end":40.15,"sentiment":"positive","sentiment_score":0.5365228056907654},{"text":"Goodbye.","start":40.15,"end":40.65,"sentiment":"neutral","sentiment_score":0.07414164394140244}],"sentiment":"neutral","sentiment_score":0.023667683096035667,"channel":0,"num_words":23,"start":35.35,"end":40.65}]},"summary":{"result":"success","short":"The customer, Sophie, called a representative named Lauren regarding her PP anxiety credential. 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