{"metadata":{"transaction_key":"deprecated","request_id":"01a0f526-edc0-7723-a113-053153f73a6f","sha256":"f1b6bea04ff66b54dbef5285bad23923dae63d660a3dc1dadf2b03f7879ada65","created":"2026-10-01T01:49:25.457Z","duration":48.815937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":64,"output_tokens":30},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":69,"output_tokens":69},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":69,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Henry calling from TechnoWanda regarding manifest AI.","confidence":0.8569336,"words":[{"word":"henry","start":6.3999996,"end":6.8799996,"confidence":0.6557617,"punctuated_word":"Henry","sentiment":"neutral","sentiment_score":0.1182958334684372},{"word":"calling","start":6.8799996,"end":7.2,"confidence":0.9291992,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.045990850776433945},{"word":"from","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.13354387879371643},{"word":"technowanda","start":7.44,"end":7.94,"confidence":0.7746582,"punctuated_word":"TechnoWanda","sentiment":"neutral","sentiment_score":0.1905997097492218},{"word":"regarding","start":8.24,"end":8.639999,"confidence":0.9013672,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.1093268170952797},{"word":"manifest","start":8.639999,"end":9.139999,"confidence":0.5703125,"punctuated_word":"manifest","sentiment":"neutral","sentiment_score":0.1447124481201172},{"word":"ai","start":9.28,"end":9.78,"confidence":0.8569336,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.14788484573364258}],"paragraphs":{"transcript":"\nHenry calling from TechnoWanda regarding manifest AI.","paragraphs":[{"sentences":[{"text":"Henry calling from TechnoWanda regarding manifest AI.","start":6.3999996,"end":9.78,"sentiment":"neutral","sentiment_score":0.1271934833909784}],"sentiment":"neutral","sentiment_score":0.1271934833909784,"num_words":7,"start":6.3999996,"end":9.78}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.16,"end":0.48,"confidence":0.73205566,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06302671134471893},{"word":"if","start":0.48,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.04255484789609909},{"word":"you","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02622144855558872},{"word":"record","start":0.88,"end":1.1999999,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.02294444665312767},{"word":"your","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.028409190475940704},{"word":"name","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.02570497430860996},{"word":"and","start":1.5999999,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03405320271849632},{"word":"reason","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.0313287153840065},{"word":"for","start":2.1599998,"end":2.3999999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.026490969583392143},{"word":"calling","start":2.3999999,"end":2.8999999,"confidence":0.99853516,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.0232763160020113},{"word":"i'll","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.046221278607845306},{"word":"see","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.044343650341033936},{"word":"if","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03931267186999321},{"word":"this","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.022822383791208267},{"word":"person","start":3.84,"end":4.24,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.021389227360486984},{"word":"is","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02844645455479622},{"word":"available","start":4.48,"end":4.98,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.041647136211395264},{"word":"thanks","start":14.639999,"end":15.139999,"confidence":0.99316406,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5377388000488281},{"word":"please","start":15.6449995,"end":15.884999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.036850616335868835},{"word":"stay","start":15.884999,"end":16.205,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.027631312608718872},{"word":"on","start":16.205,"end":16.365,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0012901723384857178},{"word":"the","start":16.365,"end":16.615,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12499868869781494},{"word":"line","start":16.615,"end":17.115,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.09064003825187684},{"word":"i'm","start":39.489998,"end":39.809998,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.33098262548446655},{"word":"sorry","start":39.809998,"end":40.309998,"confidence":0.9890137,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.3843829035758972},{"word":"this","start":40.37,"end":40.61,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.616783857345581},{"word":"person","start":40.61,"end":41.09,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5283156633377075},{"word":"is","start":41.09,"end":41.25,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5112777352333069},{"word":"not","start":41.25,"end":41.489998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4851650297641754},{"word":"available","start":41.489998,"end":41.989998,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4735194146633148},{"word":"if","start":42.370876,"end":42.450874,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.28910380601882935},{"word":"you","start":42.450874,"end":42.690876,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16917890310287476},{"word":"would","start":42.690876,"end":42.770874,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.1824449896812439},{"word":"like","start":42.770874,"end":43.010876,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.16527238488197327},{"word":"to","start":43.010876,"end":43.090874,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2023134082555771},{"word":"leave","start":43.090874,"end":43.410873,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.22419437766075137},{"word":"an","start":43.410873,"end":43.570873,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2086304873228073},{"word":"additional","start":43.570873,"end":44.050873,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.23383033275604248},{"word":"message","start":44.050873,"end":44.550873,"confidence":0.99902344,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.25020208954811096},{"word":"please","start":44.610874,"end":44.930874,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.21999648213386536},{"word":"reply","start":44.930874,"end":45.410873,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.28380218148231506},{"word":"after","start":45.410873,"end":45.650875,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1501012146472931},{"word":"the","start":45.650875,"end":45.810875,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18478000164031985},{"word":"tone","start":45.810875,"end":46.310875,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.1188078075647354}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.06302671134471893},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.031572932144626975},{"text":"Thanks.","start":14.639999,"end":15.139999,"sentiment":"positive","sentiment_score":0.5377388000488281},{"text":"Please stay on the line.","start":15.6449995,"end":17.115,"sentiment":"neutral","sentiment_score":0.030489394068717958},{"text":"I'm sorry.","start":39.489998,"end":40.309998,"sentiment":"negative","sentiment_score":-0.3576827645301819}],"sentiment":"neutral","sentiment_score":0.021720554679632187,"num_words":25,"start":0.16,"end":40.309998},{"sentences":[{"text":"This person is not available.","start":40.37,"end":41.989998,"sentiment":"negative","sentiment_score":-0.5230123400688171},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.370876,"end":46.310875,"sentiment":"neutral","sentiment_score":-0.20590417619262422}],"sentiment":"neutral","sentiment_score":-0.2893536930021487,"num_words":19,"start":40.37,"end":46.310875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Henry calling from TechnoWanda regarding manifest AI.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.06302671134471893},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.031572932144626975}],"sentiment":"neutral","sentiment_score":0.03342315445051474,"channel":1,"num_words":17,"start":0.16,"end":4.98},{"sentences":[{"text":"Henry calling from TechnoWanda regarding manifest AI.","start":6.3999996,"end":9.78,"sentiment":"neutral","sentiment_score":0.1271934833909784}],"sentiment":"neutral","sentiment_score":0.1271934833909784,"channel":0,"num_words":7,"start":6.3999996,"end":9.78},{"sentences":[{"text":"Thanks.","start":14.639999,"end":15.139999,"sentiment":"positive","sentiment_score":0.5377388000488281},{"text":"Please stay on the line.","start":15.6449995,"end":17.115,"sentiment":"neutral","sentiment_score":0.030489394068717958},{"text":"I'm sorry.","start":39.489998,"end":40.309998,"sentiment":"negative","sentiment_score":-0.3576827645301819},{"text":"This person is not available.","start":40.37,"end":41.989998,"sentiment":"negative","sentiment_score":-0.5230123400688171},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.370876,"end":46.310875,"sentiment":"neutral","sentiment_score":-0.20590417619262422}],"sentiment":"neutral","sentiment_score":-0.20455184910032484,"channel":1,"num_words":27,"start":14.639999,"end":46.310875}]},"summary":{"result":"success","short":"The representative from TechnoWanda calls Henry, but Henry is not available. The representative asks Henry to leave an additional message if he wants to."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":37,"end_word":50,"intents":[{"intent":"Inform caller of availability","confidence_score":0.015888762}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Henry calling from TechnoWanda regarding manifest AI.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.07170403748750687},{"text":"Thanks.","start_word":24,"end_word":24,"sentiment":"positive","sentiment_score":0.5377388000488281},{"text":"Please stay on the line.","start_word":25,"end_word":29,"sentiment":"neutral","sentiment_score":0.0405145026743412},{"text":"I'm sorry. This person is not available.","start_word":30,"end_word":36,"sentiment":"negative","sentiment_score":-0.4409359395503998},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":37,"end_word":50,"sentiment":"neutral","sentiment_score":-0.20999914407730105}],"average":{"sentiment":"neutral","sentiment_score":-0.06454752493595732}}}}