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Ali, actually, I wanted to talk to the finance team. Actually, the thing is yep. Actually, the thing is we had few credits left in our account. Account number is 363458. Yep. Yep. Yep. I'm not sure. I think 600 something, I believe. Okay. Alright. So actually, the thing is just now we placed an order for one of our customer, and the amount is 1,909. Yep. Okay. Mhmm. Mhmm. And so okay. So the thing is so I I need to now email to accounts with the order number. Yep. That would be great because last time I had a word with her. Mhmm. Yep. Thanks for that. Yep. Thanks, man. Good afternoon, miss. This is Ross with Tech Home Systems. How are you? That's great. Doing very well. Miss, actually, just getting back to you regarding our order. Actually yep. 7628740. So we placed an order for one of our customer now, and I used DPAY. No. Not yet. So, actually, I just wanted to clear that, like, we had something 650 credits left into account. And the order amount is 1,909. So yeah. So you can I I just wanted to confirm that you can cut the credits or whatever the credit's left and whatever the remaining amount is, we'll pay through card? Or else you can use a card whichever is attached. And yeah. Yep. No. No. No. That's not the order. The order is order number I mentioned is 7 6 28740. Okay. And would you be able to cut that amount from the credit card? Or do I need to pay? Mhmm. Okay. Mhmm. From Digital Wallet. Yep. Mhmm. Recently invoiced orders. Recently invoiced orders. Make a make a payment. Okay. Got you. Through digital wallet. Right? So what was the remaining amount? Mhmm. Okay. So from make a payment, I just need to enter the amount and do pay. Right? Okay. Alright. And how I will get to know that the amount is paid, like, whole amount is paid for the product? Okay. And the order will be placed. Right? Okay. And one more thing, like, I was not able to add notes. So I just wanted to ask, like, to skip sending Visa card to the customers. You guys send Visa card, right, to the customer? Mhmm. Okay. Alright. Good afternoon. Hello. This is Ross with Tech Home. How are you? That's great. Doing really well. Actually, miss, I just placed an order for one of our customer. So I had few issues regarding the payments. I just cleared it out with the accounts team. And I just wanted to add, I was not notes while placing the order. So I wanted to mention that, like, you do not, like, you can you guys keep sending Visa card to the customer. Right? Yeah. So can you keep sending Visa card? Sure. The order number I got here is 7628740. So you will be sending no. Actually, we are partner with Decor Data. So we got one customer and we placed the order with And yep. So that's the reason, like, we don't want to mention, like, the Visa card thing to customer. Mhmm. Okay. $7.50. Alright. Got you. No worries, Anish. Thanks. Thanks for your time. Thank you for your assistance. Alright. And where where to send the email? Sales at customer dot sir. Alright. Got it. Thank you. Cheers. 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This is Ross with Cheyfone Systems. How are you? My name is Ross from Trifon Systems. How are you?\n\nGive me a moment. Can you hear me now? Can you hear me now? Ali, actually, I wanted to talk to the finance team. Actually, the thing is yep.\n\nActually, the thing is we had few credits left in our account. Account number is 363458. Yep. Yep. Yep.\n\nI'm not sure. I think 600 something, I believe. Okay. Alright. So actually, the thing is just now we placed an order for one of our customer, and the amount is 1,909.\n\nYep. Okay. Mhmm. Mhmm. And so okay.\n\nSo the thing is so I I need to now email to accounts with the order number. Yep. That would be great because last time I had a word with her. Mhmm. Yep.\n\nThanks for that. Yep. Thanks, man. Good afternoon, miss. This is Ross with Tech Home Systems.\n\nHow are you? That's great. Doing very well. Miss, actually, just getting back to you regarding our order. Actually yep.\n\n7628740. So we placed an order for one of our customer now, and I used DPAY. No. Not yet. So, actually, I just wanted to clear that, like, we had something 650 credits left into account.\n\nAnd the order amount is 1,909. So yeah. So you can I I just wanted to confirm that you can cut the credits or whatever the credit's left and whatever the remaining amount is, we'll pay through card? Or else you can use a card whichever is attached. And yeah.\n\nYep. No. No. No. That's not the order.\n\nThe order is order number I mentioned is 7 6 28740. Okay. And would you be able to cut that amount from the credit card? Or do I need to pay? Mhmm.\n\nOkay. Mhmm. From Digital Wallet. Yep. Mhmm.\n\nRecently invoiced orders. Recently invoiced orders. Make a make a payment. Okay. Got you.\n\nThrough digital wallet. Right? So what was the remaining amount? Mhmm. Okay.\n\nSo from make a payment, I just need to enter the amount and do pay. Right? Okay. Alright. And how I will get to know that the amount is paid, like, whole amount is paid for the product?\n\nOkay. And the order will be placed. Right? Okay. And one more thing, like, I was not able to add notes.\n\nSo I just wanted to ask, like, to skip sending Visa card to the customers. You guys send Visa card, right, to the customer? Mhmm. Okay. Alright.\n\nGood afternoon. Hello. This is Ross with Tech Home. How are you? That's great.\n\nDoing really well. Actually, miss, I just placed an order for one of our customer. So I had few issues regarding the payments. I just cleared it out with the accounts team. And I just wanted to add, I was not notes while placing the order.\n\nSo I wanted to mention that, like, you do not, like, you can you guys keep sending Visa card to the customer. Right? Yeah. So can you keep sending Visa card? Sure.\n\nThe order number I got here is 7628740. So you will be sending no. Actually, we are partner with Decor Data. So we got one customer and we placed the order with And yep. So that's the reason, like, we don't want to mention, like, the Visa card thing to customer.\n\nMhmm. Okay. $7.50. Alright. Got you.\n\nNo worries, Anish. Thanks. Thanks for your time. Thank you for your assistance. Alright.\n\nAnd where where to send the email? Sales at customer dot sir. Alright. Got it. Thank you.\n\nCheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":20.615,"end":21.115,"sentiment":"neutral","sentiment_score":0.14228719472885132},{"text":"This is Ross with Cheyfone Systems.","start":21.575,"end":23.575,"sentiment":"neutral","sentiment_score":0.1749825601776441},{"text":"How are you?","start":23.575,"end":24.395,"sentiment":"neutral","sentiment_score":0.15241150061289468},{"text":"My name is Ross from Trifon Systems.","start":27.99,"end":30.65,"sentiment":"neutral","sentiment_score":0.077596194509949},{"text":"How are you?","start":30.95,"end":31.77,"sentiment":"neutral","sentiment_score":0.09437387684981029}],"sentiment":"neutral","sentiment_score":0.12378560248762369,"num_words":20,"start":20.615,"end":31.77},{"sentences":[{"text":"Give me a moment.","start":35.59,"end":36.65,"sentiment":"neutral","sentiment_score":-0.07003019191324711},{"text":"Can you hear me now?","start":45.125,"end":46.504997,"sentiment":"neutral","sentiment_score":-0.02985486909747124},{"text":"Can you hear me now?","start":56.09,"end":57.23,"sentiment":"neutral","sentiment_score":-0.02581131421029568},{"text":"Ali, actually, I wanted to talk to the finance team.","start":60.49,"end":65.47,"sentiment":"neutral","sentiment_score":0.05970331951975823},{"text":"Actually, the thing is yep.","start":66.505005,"end":69.145004,"sentiment":"neutral","sentiment_score":0.008744076546281575}],"sentiment":"neutral","sentiment_score":0.0028379963357643835,"num_words":29,"start":35.59,"end":69.145004},{"sentences":[{"text":"Actually, the thing is we had few credits left in our account.","start":69.145004,"end":72.925,"sentiment":"neutral","sentiment_score":0.015256883266071478},{"text":"Account number is 363458.","start":75.945,"end":78.36,"sentiment":"neutral","sentiment_score":0.009700501104816794},{"text":"Yep.","start":82.36,"end":82.86,"sentiment":"neutral","sentiment_score":0.03360624611377716},{"text":"Yep.","start":90.36,"end":90.765,"sentiment":"neutral","sentiment_score":0.01740134134888649},{"text":"Yep.","start":108.79,"end":109.29,"sentiment":"neutral","sentiment_score":0.0023314866703003645}],"sentiment":"neutral","sentiment_score":0.014485456723425733,"num_words":19,"start":69.145004,"end":109.29},{"sentences":[{"text":"I'm not sure.","start":112.07,"end":112.63,"sentiment":"neutral","sentiment_score":-0.07484578589598338},{"text":"I think 600 something, I believe.","start":112.63,"end":114.81,"sentiment":"neutral","sentiment_score":-0.051665108650922775},{"text":"Okay.","start":118.305,"end":118.705,"sentiment":"neutral","sentiment_score":0.034580182284116745},{"text":"Alright.","start":118.705,"end":119.205,"sentiment":"neutral","sentiment_score":0.05761794373393059},{"text":"So actually, the thing is just now we placed an order for one of our customer, and the amount is 1,909.","start":119.665,"end":128.405,"sentiment":"neutral","sentiment_score":0.054544376475470405}],"sentiment":"neutral","sentiment_score":0.02197193820029497,"num_words":32,"start":112.07,"end":128.405},{"sentences":[{"text":"Yep.","start":130.065,"end":130.565,"sentiment":"neutral","sentiment_score":0.038387931883335114},{"text":"Okay.","start":133.425,"end":133.925,"sentiment":"neutral","sentiment_score":0.03863171115517616},{"text":"Mhmm.","start":141.0,"end":141.5,"sentiment":"neutral","sentiment_score":0.04754821956157684},{"text":"Mhmm.","start":145.71999,"end":146.21999,"sentiment":"neutral","sentiment_score":0.051862429827451706},{"text":"And so okay.","start":152.78499,"end":154.305,"sentiment":"neutral","sentiment_score":0.08023167898257573}],"sentiment":"neutral","sentiment_score":0.05958933276789529,"num_words":7,"start":130.065,"end":154.305},{"sentences":[{"text":"So the thing is so I I need to now email to accounts with the order number.","start":154.305,"end":159.36499,"sentiment":"neutral","sentiment_score":0.03354453613214633},{"text":"Yep.","start":162.39,"end":162.62999,"sentiment":"neutral","sentiment_score":0.08026149123907089},{"text":"That would be great because last time I had a word with her.","start":162.62999,"end":165.84999,"sentiment":"neutral","sentiment_score":0.22176477484978163},{"text":"Mhmm.","start":174.70999,"end":175.20999,"sentiment":"neutral","sentiment_score":0.10163109004497528},{"text":"Yep.","start":175.59,"end":175.965,"sentiment":"neutral","sentiment_score":0.14514800906181335}],"sentiment":"neutral","sentiment_score":0.11455272053453056,"num_words":33,"start":154.305,"end":175.965},{"sentences":[{"text":"Thanks for that.","start":176.685,"end":177.665,"sentiment":"positive","sentiment_score":0.4262989858786265},{"text":"Yep.","start":181.965,"end":182.465,"sentiment":"neutral","sentiment_score":0.07862439751625061},{"text":"Thanks, man.","start":182.525,"end":183.425,"sentiment":"neutral","sentiment_score":0.21042347699403763},{"text":"Good afternoon, miss.","start":204.31499,"end":205.11499,"sentiment":"neutral","sentiment_score":0.3125958939393361},{"text":"This is Ross with Tech Home Systems.","start":205.11499,"end":206.875,"sentiment":"neutral","sentiment_score":0.25267032214573454}],"sentiment":"neutral","sentiment_score":0.2803030153736472,"num_words":16,"start":176.685,"end":206.875},{"sentences":[{"text":"How are you?","start":206.875,"end":207.775,"sentiment":"neutral","sentiment_score":0.21518148481845856},{"text":"That's great.","start":209.83499,"end":210.47499,"sentiment":"positive","sentiment_score":0.7139582931995392},{"text":"Doing very well.","start":210.47499,"end":211.53499,"sentiment":"positive","sentiment_score":0.6739652752876282},{"text":"Miss, actually, just getting back to you regarding our order.","start":212.075,"end":216.09499,"sentiment":"neutral","sentiment_score":0.22944300323724748},{"text":"Actually yep.","start":218.48001,"end":219.46,"sentiment":"neutral","sentiment_score":0.04789992421865463}],"sentiment":"neutral","sentiment_score":0.3242793373763561,"num_words":20,"start":206.875,"end":219.46},{"sentences":[{"text":"7628740.","start":222.64,"end":225.46,"sentiment":"neutral","sentiment_score":0.032745372503995895},{"text":"So we placed an order for one of our customer now, and I used DPAY.","start":231.505,"end":237.205,"sentiment":"neutral","sentiment_score":0.0325905275841554},{"text":"No.","start":244.785,"end":245.105,"sentiment":"neutral","sentiment_score":-0.11806558072566986},{"text":"Not yet.","start":245.105,"end":245.845,"sentiment":"neutral","sentiment_score":-0.09544281288981438},{"text":"So, actually, I just wanted to clear that, like, we had something 650 credits left into account.","start":250.68001,"end":257.82,"sentiment":"neutral","sentiment_score":0.029102719114983782}],"sentiment":"neutral","sentiment_score":0.019649952908770904,"num_words":36,"start":222.64,"end":257.82},{"sentences":[{"text":"And the order amount is 1,909.","start":260.05502,"end":264.075,"sentiment":"neutral","sentiment_score":0.02510440784196059},{"text":"So yeah.","start":265.89502,"end":266.695,"sentiment":"neutral","sentiment_score":0.01638639811426401},{"text":"So you can I I just wanted to confirm that you can cut the credits or whatever the credit's left and whatever the remaining amount is, we'll pay through card?","start":266.695,"end":275.16998,"sentiment":"neutral","sentiment_score":0.024124341458082198},{"text":"Or else you can use a card whichever is attached.","start":275.16998,"end":277.66998,"sentiment":"neutral","sentiment_score":0.010469576530158519},{"text":"And yeah.","start":278.53,"end":279.66998,"sentiment":"neutral","sentiment_score":0.01677323505282402}],"sentiment":"neutral","sentiment_score":0.020907434448599816,"num_words":50,"start":260.05502,"end":279.66998},{"sentences":[{"text":"Yep.","start":284.05,"end":284.55,"sentiment":"neutral","sentiment_score":0.02169400453567505},{"text":"No.","start":315.845,"end":316.005,"sentiment":"neutral","sentiment_score":-0.16303369402885437},{"text":"No.","start":316.005,"end":316.16498,"sentiment":"neutral","sentiment_score":-0.180254265666008},{"text":"No.","start":316.16498,"end":316.32498,"sentiment":"neutral","sentiment_score":-0.19788092374801636},{"text":"That's not the order.","start":316.32498,"end":317.465,"sentiment":"neutral","sentiment_score":-0.11710082367062569}],"sentiment":"neutral","sentiment_score":-0.1234847716987133,"num_words":8,"start":284.05,"end":317.465},{"sentences":[{"text":"The order is order number I mentioned is 7 6 28740.","start":319.845,"end":324.505,"sentiment":"neutral","sentiment_score":0.00553633128716187},{"text":"Okay.","start":333.18,"end":333.68,"sentiment":"neutral","sentiment_score":-0.004119075834751129},{"text":"And would you be able to cut that amount from the credit card?","start":333.74,"end":337.92,"sentiment":"neutral","sentiment_score":-0.02318702093683756},{"text":"Or do I need to pay?","start":338.13998,"end":339.44,"sentiment":"neutral","sentiment_score":-0.06042621719340483},{"text":"Mhmm.","start":344.065,"end":344.565,"sentiment":"neutral","sentiment_score":-0.001746633555740118}],"sentiment":"neutral","sentiment_score":-0.019029832517844625,"num_words":32,"start":319.845,"end":344.565},{"sentences":[{"text":"Okay.","start":344.70502,"end":345.20502,"sentiment":"neutral","sentiment_score":0.03308093920350075},{"text":"Mhmm.","start":355.105,"end":355.605,"sentiment":"neutral","sentiment_score":0.0045877364464104176},{"text":"From Digital Wallet.","start":361.46,"end":362.84,"sentiment":"neutral","sentiment_score":-0.0026423876794675985},{"text":"Yep.","start":370.09998,"end":370.515,"sentiment":"neutral","sentiment_score":0.007020752876996994},{"text":"Mhmm.","start":375.15503,"end":375.65503,"sentiment":"neutral","sentiment_score":0.0014479500241577623}],"sentiment":"neutral","sentiment_score":0.005458602216094732,"num_words":7,"start":344.70502,"end":375.65503},{"sentences":[{"text":"Recently invoiced orders.","start":379.15503,"end":380.77502,"sentiment":"neutral","sentiment_score":-0.019837738014757633},{"text":"Recently invoiced orders.","start":383.27,"end":384.65,"sentiment":"neutral","sentiment_score":-0.08077766373753548},{"text":"Make a make a payment.","start":388.06998,"end":390.65,"sentiment":"neutral","sentiment_score":-0.013735444471240043},{"text":"Okay.","start":390.78998,"end":391.28998,"sentiment":"neutral","sentiment_score":0.03068334609270096},{"text":"Got you.","start":391.66998,"end":392.41,"sentiment":"neutral","sentiment_score":0.07065106928348541}],"sentiment":"neutral","sentiment_score":-0.014181281639529126,"num_words":14,"start":379.15503,"end":392.41},{"sentences":[{"text":"Through digital wallet.","start":399.525,"end":400.805,"sentiment":"neutral","sentiment_score":0.013798052755494913},{"text":"Right?","start":400.805,"end":401.305,"sentiment":"neutral","sentiment_score":0.024251047521829605},{"text":"So what was the remaining amount?","start":405.845,"end":407.465,"sentiment":"neutral","sentiment_score":0.026206969904402893},{"text":"Mhmm.","start":410.72498,"end":411.22498,"sentiment":"neutral","sentiment_score":0.010110891424119473},{"text":"Okay.","start":415.1,"end":415.6,"sentiment":"neutral","sentiment_score":0.024225078523159027}],"sentiment":"neutral","sentiment_score":0.021435249596834183,"num_words":12,"start":399.525,"end":415.6},{"sentences":[{"text":"So from make a payment, I just need to enter the amount and do pay.","start":415.82,"end":421.6,"sentiment":"neutral","sentiment_score":0.022258155668775242},{"text":"Right?","start":421.82,"end":422.32,"sentiment":"neutral","sentiment_score":0.028586626052856445},{"text":"Okay.","start":425.18,"end":425.68,"sentiment":"neutral","sentiment_score":0.1112753301858902},{"text":"Alright.","start":425.9,"end":426.4,"sentiment":"neutral","sentiment_score":0.13190153241157532},{"text":"And how I will get to know that the amount is paid, like, whole amount is paid for the product?","start":427.07498,"end":433.335,"sentiment":"neutral","sentiment_score":0.1030379742383957}],"sentiment":"neutral","sentiment_score":0.07016829759078591,"num_words":38,"start":415.82,"end":433.335},{"sentences":[{"text":"Okay.","start":440.68002,"end":441.08002,"sentiment":"neutral","sentiment_score":0.08814811706542969},{"text":"And the order will be placed.","start":441.08002,"end":442.36002,"sentiment":"neutral","sentiment_score":0.09741053109367688},{"text":"Right?","start":442.36002,"end":442.86002,"sentiment":"neutral","sentiment_score":0.07937845587730408},{"text":"Okay.","start":447.0,"end":447.5,"sentiment":"neutral","sentiment_score":0.03761424869298935},{"text":"And one more thing, like, I was not able to add notes.","start":448.04,"end":453.18,"sentiment":"neutral","sentiment_score":-0.06957127728189032}],"sentiment":"neutral","sentiment_score":-0.0021548247230904444,"num_words":21,"start":440.68002,"end":453.18},{"sentences":[{"text":"So I just wanted to ask, like, to skip sending Visa card to the customers.","start":453.785,"end":457.885,"sentiment":"neutral","sentiment_score":-0.10239640399813651},{"text":"You guys send Visa card, right, to the customer?","start":461.625,"end":463.885,"sentiment":"neutral","sentiment_score":-0.07167164526051945},{"text":"Mhmm.","start":473.34998,"end":473.84998,"sentiment":"neutral","sentiment_score":0.0120194423943758},{"text":"Okay.","start":474.55,"end":475.05,"sentiment":"neutral","sentiment_score":0.02249888703227043},{"text":"Alright.","start":477.75,"end":478.25,"sentiment":"neutral","sentiment_score":0.1946981251239777}],"sentiment":"neutral","sentiment_score":-0.07228794121355922,"num_words":27,"start":453.785,"end":478.25},{"sentences":[{"text":"Good afternoon.","start":504.335,"end":504.975,"sentiment":"neutral","sentiment_score":0.21633939445018768},{"text":"Hello.","start":504.975,"end":505.215,"sentiment":"neutral","sentiment_score":0.17555899918079376},{"text":"This is Ross with Tech Home.","start":505.215,"end":506.655,"sentiment":"neutral","sentiment_score":0.21372328450282416},{"text":"How are you?","start":506.655,"end":507.475,"sentiment":"neutral","sentiment_score":0.182607372601827},{"text":"That's great.","start":509.695,"end":510.255,"sentiment":"positive","sentiment_score":0.6598960757255554}],"sentiment":"neutral","sentiment_score":0.26844226888247896,"num_words":14,"start":504.335,"end":510.255},{"sentences":[{"text":"Doing really well.","start":510.255,"end":511.235,"sentiment":"positive","sentiment_score":0.4577808529138565},{"text":"Actually, miss, I just placed an order for one of our customer.","start":511.29498,"end":516.515,"sentiment":"neutral","sentiment_score":0.06527642626315355},{"text":"So I had few issues regarding the payments.","start":518.57,"end":521.21,"sentiment":"neutral","sentiment_score":-0.1171662388369441},{"text":"I just cleared it out with the accounts team.","start":521.21,"end":523.63,"sentiment":"neutral","sentiment_score":-0.03207036149170664},{"text":"And I just wanted to add, I was not notes while placing the order.","start":523.69,"end":528.91003,"sentiment":"neutral","sentiment_score":-0.07041556361530509}],"sentiment":"neutral","sentiment_score":-0.0011982908877341647,"num_words":46,"start":510.255,"end":528.91003},{"sentences":[{"text":"So I wanted to mention that, like, you do not, like, you can you guys keep sending Visa card to the customer.","start":529.29004,"end":537.685,"sentiment":"neutral","sentiment_score":-0.10015319084579294},{"text":"Right?","start":537.685,"end":538.185,"sentiment":"neutral","sentiment_score":-0.044059522449970245},{"text":"Yeah.","start":545.28503,"end":545.60504,"sentiment":"neutral","sentiment_score":0.01866205781698227},{"text":"So can you keep sending Visa card?","start":545.60504,"end":548.01,"sentiment":"neutral","sentiment_score":0.011116851387279374},{"text":"Sure.","start":552.33,"end":552.83,"sentiment":"neutral","sentiment_score":0.049140915274620056}],"sentiment":"neutral","sentiment_score":-0.06568152463296428,"num_words":32,"start":529.29004,"end":552.83},{"sentences":[{"text":"The order number I got here is 7628740.","start":554.01,"end":562.11,"sentiment":"neutral","sentiment_score":0.04279633844271302},{"text":"So you will be sending no.","start":587.11,"end":603.885,"sentiment":"neutral","sentiment_score":-0.05358721315860748},{"text":"Actually, we are partner with Decor Data.","start":603.885,"end":606.465,"sentiment":"neutral","sentiment_score":-0.006882276386022568},{"text":"So we got one customer and we placed the order with And yep.","start":606.81,"end":613.13,"sentiment":"neutral","sentiment_score":-0.014961133925960613},{"text":"So that's the reason, like, we don't want to mention, like, the Visa card thing to customer.","start":613.13,"end":620.27,"sentiment":"neutral","sentiment_score":-0.1420101308647324}],"sentiment":"neutral","sentiment_score":-0.05168618572254976,"num_words":51,"start":554.01,"end":620.27},{"sentences":[{"text":"Mhmm.","start":632.495,"end":632.995,"sentiment":"neutral","sentiment_score":-0.041987720876932144},{"text":"Okay.","start":633.57,"end":634.07,"sentiment":"neutral","sentiment_score":-0.08200345933437347},{"text":"$7.50.","start":642.69,"end":644.69,"sentiment":"neutral","sentiment_score":-0.013254609890282154},{"text":"Alright.","start":644.69,"end":645.17,"sentiment":"neutral","sentiment_score":0.06733568757772446},{"text":"Got you.","start":645.17,"end":645.765,"sentiment":"neutral","sentiment_score":0.10627616941928864}],"sentiment":"neutral","sentiment_score":0.023773706052452326,"num_words":6,"start":632.495,"end":645.765},{"sentences":[{"text":"No worries, Anish.","start":647.04504,"end":648.005,"sentiment":"neutral","sentiment_score":0.22816146413485208},{"text":"Thanks.","start":648.005,"end":648.325,"sentiment":"positive","sentiment_score":0.4399658143520355},{"text":"Thanks for your time.","start":648.325,"end":649.205,"sentiment":"positive","sentiment_score":0.5344418957829475},{"text":"Thank you for your assistance.","start":649.205,"end":650.265,"sentiment":"positive","sentiment_score":0.5334558367729187},{"text":"Alright.","start":655.525,"end":656.005,"sentiment":"neutral","sentiment_score":0.07078924030065536}],"sentiment":"positive","sentiment_score":0.4285918724324022,"num_words":14,"start":647.04504,"end":656.005},{"sentences":[{"text":"And where where to send the email?","start":656.005,"end":658.025,"sentiment":"neutral","sentiment_score":0.023437887164098874},{"text":"Sales at customer dot sir.","start":658.245,"end":663.7,"sentiment":"neutral","sentiment_score":0.051626242324709894},{"text":"Alright.","start":664.24,"end":664.72003,"sentiment":"neutral","sentiment_score":0.1628119796514511},{"text":"Got it.","start":664.72003,"end":665.36005,"sentiment":"neutral","sentiment_score":0.22622540593147278},{"text":"Thank you.","start":665.36005,"end":666.10004,"sentiment":"neutral","sentiment_score":0.3153943717479706}],"sentiment":"neutral","sentiment_score":0.09813223275191643,"num_words":17,"start":656.005,"end":666.10004},{"sentences":[{"text":"Cheers.","start":668.48004,"end":668.88,"sentiment":"positive","sentiment_score":0.6683818697929382},{"text":"Bye.","start":668.88,"end":669.38,"sentiment":"neutral","sentiment_score":-0.08327103406190872}],"sentiment":"neutral","sentiment_score":0.29255541786551476,"num_words":2,"start":668.48004,"end":669.38}]}}]},{"alternatives":[{"transcript":"And someone from the accounts team will attend to you shortly. Welcome to the Get Out. Ali speaking. Good. Who are you? Sorry. Good. Good. What can I do for you? I can't hear you properly. Yeah? Just to let you know. Okay. Your your I can hear you, yeah, now better. Because before you're speaking into the phone, it's a hold the phone back. Yeah. That's beautiful. That's perfect. Yeah. What? Can I get your account number? 363458. Do you know how much of credit you have? How much? Do you know how much credit you have? Yeah. Yeah. $649.80. Yep. Okay. So what you need to do is send an email to accounts. Send email to accounts. Say, can you apply the credit on my account to invoice number to invoice number the order you placed? And then after she'll email you back and tell you that it's all good, then you pay the difference. You want yeah. Let me let me let me put you through to her. Alright. Yeah. I'll give you okay. I'll I'll tell her your account number, and then then she would help you. 363458. I'll put you through. Yeah? Just hang on. Good afternoon. Speaking. I'm good. How are you? Okay. Can I grab the order order number, please? Yes. How can I help you? Mhmm. Okay. Have you sent through a copy of your BPA of your receipt through to accounts@DigiData.com.au? Okay. If you can do that, then we can arrange to have your order released. Mhmm. Oh, I okay. So you want to know what the remaining amount is for the order? Okay. Just give me one second. Okay. Did you want to include your other order ending in 708? That's for $25.90. This No? Okay. Alright. So the Yeah. Yeah. It Mhmm. Okay. So the total remaining amount will be $1,259.31. No. You you will need to make the manual payment. We don't have access to your digital wallet. That's a secure thing. That's yours. So if you go on to the portal on the on the left hand side in the list menu where it says account, If you click account, that will bring up a screen that has three boxes in it. And at the bottom of the middle box, it says make a payment. No. No. No. Yeah. So on the the list menu on the left hand side, you need to click on account. And then in the the screen with the three boxes at the bottom of the middle one, it says make a payment. So then if you click on that, that will take you I'm sorry? No. No. No. No. No. No. Just make a payment from that from the bottom of that middle box. Mhmm. And then you can make a payment of any amount that you would that you would wish to towards your account. So just the outstanding amount. Mhmm. And you can select to pay via the digital wallet. Yes. 1,259 dollars and 31 cents. Yes. That's mhmm. That's correct. If you're paying via the digital wallet, we will get a receipt, and the order will be automatically released. Mhmm. As soon as it's been paid in full. Okay. I'm sorry? I'm in accounts receivable. So, no, I can put you through to the orders team, and they'll be able to answer those questions for you. Okay. Give me one second. I'll put you through to orders. Thank you for calling Digitata. You're speaking with Nikaya. How can I help you today? Good. How are you? Mhmm. Yeah. Pro if it's on the order, then we would unless advised to send it separately. Let me have a look. What was the order number? Mhmm. No problem. Okay. So if you want that Mastercard sent separately, we do need an email sent through to us through the customer.service@ticketdata.com.au advising where you want that Mastercard sent. Otherwise, we would just send it through to the customer on the order. And there isn't to send yes. So we can we can split that off and send it separately. There is an additional charge for the Mastercard to be sent separately. I think it's $7.50 excluding GST for the Mastercard. Mhmm. Yeah. No. That's completely understandable. But for us to not send that Visa card, we do just need an email advising where you want that sent so we can send it separately to yourself. But without sending the Mastercard separately, there is an additional freight charge for it of $7.50. Mhmm. No problem. We'll keep an eye out for that email so we can get that sent separately for you. Send it customer.service@diggerdata.com.au. Yep. That's it. Thank you. 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someone from the accounts team will attend to you shortly. Welcome to the Get Out. Ali speaking. Good. Who are you?\n\nSorry. Good. Good. What can I do for you? I can't hear you properly.\n\nYeah? Just to let you know. Okay. Your your I can hear you, yeah, now better. Because before you're speaking into the phone, it's a hold the phone back.\n\nYeah. That's beautiful. That's perfect. Yeah. What?\n\nCan I get your account number? 363458. Do you know how much of credit you have? How much? Do you know how much credit you have?\n\nYeah. Yeah. $649.80. Yep. Okay.\n\nSo what you need to do is send an email to accounts. Send email to accounts. Say, can you apply the credit on my account to invoice number to invoice number the order you placed? And then after she'll email you back and tell you that it's all good, then you pay the difference. You want yeah.\n\nLet me let me let me put you through to her. Alright. Yeah. I'll give you okay. I'll I'll tell her your account number, and then then she would help you.\n\n363458. I'll put you through. Yeah? Just hang on. Good afternoon.\n\nSpeaking. I'm good. How are you? Okay. Can I grab the order order number, please?\n\nYes. How can I help you? Mhmm. Okay. Have you sent through a copy of your BPA of your receipt through to accounts@DigiData.com.au?\n\nOkay. If you can do that, then we can arrange to have your order released. Mhmm. Oh, I okay. So you want to know what the remaining amount is for the order?\n\nOkay. Just give me one second. Okay. Did you want to include your other order ending in 708? That's for $25.90.\n\nThis No? Okay. Alright. So the Yeah. Yeah.\n\nIt Mhmm. Okay. So the total remaining amount will be $1,259.31. No. You you will need to make the manual payment.\n\nWe don't have access to your digital wallet. That's a secure thing. That's yours. So if you go on to the portal on the on the left hand side in the list menu where it says account, If you click account, that will bring up a screen that has three boxes in it. And at the bottom of the middle box, it says make a payment.\n\nNo. No. No. Yeah. So on the the list menu on the left hand side, you need to click on account.\n\nAnd then in the the screen with the three boxes at the bottom of the middle one, it says make a payment. So then if you click on that, that will take you I'm sorry? No. No. No.\n\nNo. No. No. Just make a payment from that from the bottom of that middle box. Mhmm.\n\nAnd then you can make a payment of any amount that you would that you would wish to towards your account. So just the outstanding amount. Mhmm. And you can select to pay via the digital wallet. Yes.\n\n1,259 dollars and 31 cents. Yes. That's mhmm. That's correct. If you're paying via the digital wallet, we will get a receipt, and the order will be automatically released.\n\nMhmm. As soon as it's been paid in full. Okay. I'm sorry? I'm in accounts receivable.\n\nSo, no, I can put you through to the orders team, and they'll be able to answer those questions for you. Okay. Give me one second. I'll put you through to orders. Thank you for calling Digitata.\n\nYou're speaking with Nikaya. How can I help you today? Good. How are you? Mhmm.\n\nYeah. Pro if it's on the order, then we would unless advised to send it separately. Let me have a look. What was the order number? Mhmm.\n\nNo problem. Okay. So if you want that Mastercard sent separately, we do need an email sent through to us through the customer.service@ticketdata.com.au advising where you want that Mastercard sent. Otherwise, we would just send it through to the customer on the order. And there isn't to send yes.\n\nSo we can we can split that off and send it separately. There is an additional charge for the Mastercard to be sent separately. I think it's $7.50 excluding GST for the Mastercard. Mhmm. Yeah.\n\nNo. That's completely understandable. But for us to not send that Visa card, we do just need an email advising where you want that sent so we can send it separately to yourself. But without sending the Mastercard separately, there is an additional freight charge for it of $7.50. Mhmm.\n\nNo problem. We'll keep an eye out for that email so we can get that sent separately for you. Send it customer.service@diggerdata.com.au. Yep. That's it.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"And someone from the accounts team will attend to you shortly.","start":0.39999998,"end":3.78,"sentiment":"neutral","sentiment_score":0.07225184311920946},{"text":"Welcome to the Get Out.","start":16.695,"end":17.735,"sentiment":"neutral","sentiment_score":0.20045854151248932},{"text":"Ali speaking.","start":17.735,"end":18.555,"sentiment":"neutral","sentiment_score":0.09387164190411568},{"text":"Good.","start":25.095,"end":25.494999,"sentiment":"positive","sentiment_score":0.34853053092956543},{"text":"Who are you?","start":25.494999,"end":26.055,"sentiment":"neutral","sentiment_score":0.16444343576828638}],"sentiment":"neutral","sentiment_score":0.12848486835983666,"num_words":22,"start":0.39999998,"end":26.055},{"sentences":[{"text":"Sorry.","start":26.055,"end":26.555,"sentiment":"neutral","sentiment_score":0.07430660724639893},{"text":"Good.","start":32.32,"end":32.56,"sentiment":"positive","sentiment_score":0.3731316328048706},{"text":"Good.","start":32.56,"end":32.88,"sentiment":"positive","sentiment_score":0.3668394684791565},{"text":"What can I do for you?","start":32.88,"end":34.18,"sentiment":"neutral","sentiment_score":0.16878758122523627},{"text":"I can't hear you 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have?","start":108.7,"end":110.24,"sentiment":"neutral","sentiment_score":-0.0007380811730399728}],"sentiment":"neutral","sentiment_score":0.010034760710998224,"num_words":26,"start":73.335,"end":110.24},{"sentences":[{"text":"Yeah.","start":114.78,"end":115.28,"sentiment":"neutral","sentiment_score":-0.002453210763633251},{"text":"Yeah.","start":115.34,"end":115.58,"sentiment":"neutral","sentiment_score":0.003934556618332863},{"text":"$649.80.","start":115.58,"end":117.2,"sentiment":"neutral","sentiment_score":0.014852121472358704},{"text":"Yep.","start":124.235,"end":124.735,"sentiment":"neutral","sentiment_score":0.05017394945025444},{"text":"Okay.","start":128.555,"end":129.055,"sentiment":"neutral","sentiment_score":0.04832964390516281}],"sentiment":"neutral","sentiment_score":0.022967412136495113,"num_words":5,"start":114.78,"end":129.055},{"sentences":[{"text":"So what you need to do is send an email to 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her.","start":158.605,"end":161.505,"sentiment":"neutral","sentiment_score":0.03977334313094616},{"text":"Alright.","start":163.25,"end":163.75,"sentiment":"neutral","sentiment_score":0.2317996621131897},{"text":"Yeah.","start":166.29001,"end":166.61,"sentiment":"neutral","sentiment_score":0.14196601510047913},{"text":"I'll give you okay.","start":166.61,"end":168.45,"sentiment":"neutral","sentiment_score":0.1278037689626217},{"text":"I'll I'll tell her your account number, and then then she would help you.","start":168.45,"end":174.87,"sentiment":"neutral","sentiment_score":0.13393703262720788}],"sentiment":"neutral","sentiment_score":0.10314858013824109,"num_words":31,"start":158.605,"end":174.87},{"sentences":[{"text":"363458.","start":177.305,"end":179.405,"sentiment":"neutral","sentiment_score":0.1351113319396973},{"text":"I'll put you 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you?","start":208.465,"end":209.285,"sentiment":"neutral","sentiment_score":0.28994637727737427},{"text":"Okay.","start":217.72,"end":218.22,"sentiment":"neutral","sentiment_score":0.07147274911403656},{"text":"Can I grab the order order number, please?","start":218.44,"end":221.58,"sentiment":"neutral","sentiment_score":0.042425799649208784}],"sentiment":"neutral","sentiment_score":0.15442365085085233,"num_words":15,"start":202.04999,"end":221.58},{"sentences":[{"text":"Yes.","start":229.16,"end":229.48,"sentiment":"neutral","sentiment_score":0.0754692479968071},{"text":"How can I help you?","start":229.48,"end":230.475,"sentiment":"neutral","sentiment_score":0.10222716629505157},{"text":"Mhmm.","start":234.71501,"end":235.21501,"sentiment":"neutral","sentiment_score":0.027569249272346497},{"text":"Okay.","start":238.07501,"end":238.475,"sentiment":"neutral","sentiment_score":0.035787515342235565},{"text":"Have you sent through a copy of your BPA of your receipt through to 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No?","start":311.455,"end":317.315,"sentiment":"neutral","sentiment_score":-0.10330795869231224},{"text":"Okay.","start":317.85498,"end":318.35498,"sentiment":"neutral","sentiment_score":-0.01495019719004631},{"text":"Alright.","start":318.735,"end":319.235,"sentiment":"neutral","sentiment_score":0.001922945841215551},{"text":"So the Yeah.","start":319.29498,"end":322.895,"sentiment":"neutral","sentiment_score":0.0018013979618748028},{"text":"Yeah.","start":322.895,"end":323.215,"sentiment":"neutral","sentiment_score":0.0016360348090529442}],"sentiment":"neutral","sentiment_score":-0.026575367504847236,"num_words":8,"start":311.455,"end":323.215},{"sentences":[{"text":"It Mhmm.","start":323.215,"end":324.99,"sentiment":"neutral","sentiment_score":-0.0013287500478327274},{"text":"Okay.","start":325.31,"end":325.81,"sentiment":"neutral","sentiment_score":0.002370803616940975},{"text":"So the total remaining amount will be $1,259.31.","start":325.87,"end":332.21,"sentiment":"neutral","sentiment_score":0.004821102484129369},{"text":"No.","start":338.695,"end":339.195,"sentiment":"neutral","sentiment_score":-0.1099884957075119},{"text":"You you will need to make the manual payment.","start":339.655,"end":341.73502,"sentiment":"neutral","sentiment_score":-0.12046025776200825}],"sentiment":"neutral","sentiment_score":-0.055040413912917883,"num_words":21,"start":323.215,"end":341.73502},{"sentences":[{"text":"We don't have access to your digital wallet.","start":341.73502,"end":344.075,"sentiment":"neutral","sentiment_score":-0.08791414368897676},{"text":"That's a secure thing.","start":344.21503,"end":345.255,"sentiment":"neutral","sentiment_score":0.01871939981356263},{"text":"That's yours.","start":345.255,"end":345.99503,"sentiment":"neutral","sentiment_score":0.03909558802843094},{"text":"So if you go on to the portal on the on the left hand side in the list menu where it says account, If you click 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sorry?","start":377.98502,"end":382.37003,"sentiment":"neutral","sentiment_score":-0.012044985886090077},{"text":"No.","start":383.39,"end":383.63,"sentiment":"neutral","sentiment_score":-0.12223555147647858},{"text":"No.","start":383.63,"end":383.87003,"sentiment":"neutral","sentiment_score":-0.14974986016750336},{"text":"No.","start":383.87003,"end":384.37003,"sentiment":"neutral","sentiment_score":-0.16026970744132996}],"sentiment":"neutral","sentiment_score":-0.012328523603316984,"num_words":38,"start":372.385,"end":384.37003},{"sentences":[{"text":"No.","start":384.51,"end":384.67,"sentiment":"neutral","sentiment_score":-0.11511048674583436},{"text":"No.","start":384.67,"end":384.83002,"sentiment":"neutral","sentiment_score":-0.1131511926651001},{"text":"No.","start":384.83002,"end":385.15002,"sentiment":"neutral","sentiment_score":-0.0941801443696022},{"text":"Just make a payment from that from the bottom of that middle 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today?","start":501.52,"end":502.74,"sentiment":"neutral","sentiment_score":0.29212966561317444},{"text":"Good.","start":507.935,"end":508.255,"sentiment":"neutral","sentiment_score":0.2880324721336365},{"text":"How are you?","start":508.255,"end":508.995,"sentiment":"neutral","sentiment_score":0.2432163506746292},{"text":"Mhmm.","start":517.71,"end":518.21,"sentiment":"neutral","sentiment_score":0.01575075276196003}],"sentiment":"neutral","sentiment_score":0.2702801606307427,"num_words":15,"start":500.47998,"end":518.21},{"sentences":[{"text":"Yeah.","start":539.095,"end":539.495,"sentiment":"neutral","sentiment_score":-0.038979895412921906},{"text":"Pro if it's on the order, then we would unless advised to send it separately.","start":539.495,"end":544.075,"sentiment":"neutral","sentiment_score":-0.08045419876774153},{"text":"Let me have a look.","start":549.42,"end":550.22003,"sentiment":"neutral","sentiment_score":0.026093562692403795},{"text":"What was the order number?","start":550.22003,"end":551.44,"sentiment":"neutral","sentiment_score":0.023298746347427367},{"text":"Mhmm.","start":564.395,"end":564.895,"sentiment":"neutral","sentiment_score":0.029093625023961067}],"sentiment":"neutral","sentiment_score":-0.03591621135947881,"num_words":27,"start":539.095,"end":564.895},{"sentences":[{"text":"No problem.","start":565.03503,"end":565.935,"sentiment":"neutral","sentiment_score":0.0860961303114891},{"text":"Okay.","start":567.03503,"end":567.515,"sentiment":"neutral","sentiment_score":0.05977855250239372},{"text":"So if you want that Mastercard sent separately, we do need an email sent through to us through the customer.service@ticketdata.com.au advising where you want that Mastercard sent.","start":567.515,"end":579.54,"sentiment":"neutral","sentiment_score":0.011183365489597674},{"text":"Otherwise, we would just send it through to the customer on the order.","start":579.6,"end":583.22,"sentiment":"neutral","sentiment_score":-0.013741215117848836},{"text":"And there isn't to send yes.","start":587.025,"end":589.505,"sentiment":"neutral","sentiment_score":-0.042654559637109436}],"sentiment":"neutral","sentiment_score":0.002027725040608523,"num_words":49,"start":565.03503,"end":589.505},{"sentences":[{"text":"So we can we can split that off and send it separately.","start":589.505,"end":592.405,"sentiment":"neutral","sentiment_score":-0.01469513215124607},{"text":"There is an additional charge for the Mastercard to be sent separately.","start":593.025,"end":597.63,"sentiment":"neutral","sentiment_score":-0.20520621538162231},{"text":"I think it's $7.50 excluding GST for the Mastercard.","start":597.63,"end":604.53,"sentiment":"neutral","sentiment_score":-0.04227525575293435},{"text":"Mhmm.","start":611.08496,"end":611.58496,"sentiment":"neutral","sentiment_score":-0.02110723778605461},{"text":"Yeah.","start":620.925,"end":621.32495,"sentiment":"neutral","sentiment_score":-0.06513909995555878}],"sentiment":"neutral","sentiment_score":-0.08872970885464124,"num_words":35,"start":589.505,"end":621.32495},{"sentences":[{"text":"No.","start":621.32495,"end":621.485,"sentiment":"neutral","sentiment_score":-0.16253900527954102},{"text":"That's completely understandable.","start":621.485,"end":622.785,"sentiment":"neutral","sentiment_score":-0.16160743435223898},{"text":"But for us to not send that Visa card, we do just need an email advising where you want that sent so we can send it separately to yourself.","start":623.07,"end":632.45,"sentiment":"neutral","sentiment_score":-0.15748749699058204},{"text":"But without sending the Mastercard separately, there is an additional freight charge for it of $7.50.","start":633.23,"end":641.59503,"sentiment":"neutral","sentiment_score":-0.14327670726925135},{"text":"Mhmm.","start":645.17505,"end":645.67505,"sentiment":"neutral","sentiment_score":0.09856164455413818}],"sentiment":"neutral","sentiment_score":-0.1481672878563404,"num_words":50,"start":621.32495,"end":645.67505},{"sentences":[{"text":"No problem.","start":650.79,"end":651.43,"sentiment":"neutral","sentiment_score":0.24054895341396332},{"text":"We'll keep an eye out for that email so we can get that sent separately for you.","start":651.43,"end":654.81,"sentiment":"neutral","sentiment_score":0.14499163189355066},{"text":"Send it customer.service@diggerdata.com.au.","start":658.79,"end":663.61,"sentiment":"neutral","sentiment_score":0.034452044715483986},{"text":"Yep.","start":663.9329,"end":664.4329,"sentiment":"neutral","sentiment_score":0.1031152606010437},{"text":"That's it.","start":666.57294,"end":667.13293,"sentiment":"neutral","sentiment_score":0.15753989666700363}],"sentiment":"neutral","sentiment_score":0.1387002734839916,"num_words":25,"start":650.79,"end":667.13293},{"sentences":[{"text":"Thank you.","start":667.13293,"end":667.8529,"sentiment":"positive","sentiment_score":0.7780419886112213},{"text":"Bye.","start":667.8529,"end":668.3529,"sentiment":"positive","sentiment_score":0.5493407249450684}],"sentiment":"positive","sentiment_score":0.701808234055837,"num_words":3,"start":667.13293,"end":668.3529}]}}]}],"paragraphs":{"transcript":"\nChannel 1: And someone from the accounts team will attend to you shortly. Welcome to the Get Out. Ali speaking.\n\nChannel 0: Hi. This is Ross with Cheyfone Systems. How are you?\n\nChannel 1: Good. Who are you? Sorry.\n\nChannel 0: My name is Ross from Trifon Systems. How are you?\n\nChannel 1: Good. Good. What can I do for you?\n\nChannel 0: Give me a moment.\n\nChannel 1: I can't hear you properly. Yeah? Just to let you know. Okay. Your\n\nChannel 0: Can\n\nChannel 1: your\n\nChannel 0: you hear me now?\n\nChannel 1: I can hear you, yeah, now better. Because before you're speaking into the phone, it's a hold the phone back.\n\nChannel 0: Can you hear me now?\n\nChannel 1: Yeah. That's beautiful. That's perfect.\n\nChannel 0: Ali, actually, I wanted to talk to the finance team.\n\nChannel 1: Yeah.\n\nChannel 0: Actually, the thing\n\nChannel 1: What?\n\nChannel 0: is yep. Actually, the thing is we had few credits left in our account.\n\nChannel 1: Can I get your account number?\n\nChannel 0: Account number is 363458.\n\nChannel 1: 363458.\n\nChannel 0: Yep.\n\nChannel 1: Do you know how much of credit you\n\nChannel 0: Yep.\n\nChannel 1: have? How much? Do you know\n\nChannel 0: Yep.\n\nChannel 1: how much credit you have?\n\nChannel 0: I'm not sure. I think 600 something, I believe.\n\nChannel 1: Yeah. Yeah. $649.80.\n\nChannel 0: Okay. Alright. So actually, the thing is just now we placed an order for one of our customer,\n\nChannel 1: Yep.\n\nChannel 0: and the amount is 1,909.\n\nChannel 1: Okay. So what you need to\n\nChannel 0: Yep.\n\nChannel 1: do is send an email to accounts.\n\nChannel 0: Okay.\n\nChannel 1: Send email to accounts. Say, can you apply the credit on my account to\n\nChannel 0: Mhmm.\n\nChannel 1: invoice number to invoice number the order you placed? And then\n\nChannel 0: Mhmm.\n\nChannel 1: after she'll email you back and tell you that it's all good, then you pay the difference.\n\nChannel 0: And so okay. So\n\nChannel 1: You\n\nChannel 0: the\n\nChannel 1: want\n\nChannel 0: thing is so I I need to now email to accounts\n\nChannel 1: yeah.\n\nChannel 0: with the\n\nChannel 1: Let\n\nChannel 0: order\n\nChannel 1: me\n\nChannel 0: number.\n\nChannel 1: let me let me put you through to her.\n\nChannel 0: Yep. That would be\n\nChannel 1: Alright.\n\nChannel 0: great because last time I had a word with her.\n\nChannel 1: Yeah. I'll give you okay. I'll I'll tell her your account number, and then then she would help you.\n\nChannel 0: Mhmm. Yep. Thanks for that.\n\nChannel 1: 363458. I'll put you through. Yeah?\n\nChannel 0: Yep. Thanks, man.\n\nChannel 1: Just hang on. Good afternoon. Speaking.\n\nChannel 0: Good afternoon, miss. This is Ross with Tech Home Systems. How are you?\n\nChannel 1: I'm good. How are you?\n\nChannel 0: That's great. Doing very well. Miss, actually, just getting back to you regarding our order.\n\nChannel 1: Okay. Can\n\nChannel 0: Actually\n\nChannel 1: I grab\n\nChannel 0: yep.\n\nChannel 1: the order order number, please?\n\nChannel 0: 7628740.\n\nChannel 1: Yes. How can I help you?\n\nChannel 0: So we placed an order for one of our customer now,\n\nChannel 1: Mhmm.\n\nChannel 0: and I used DPAY.\n\nChannel 1: Okay. Have you sent through a copy of your BPA of your receipt through to accounts@DigiData.com.au?\n\nChannel 0: No. Not yet.\n\nChannel 1: Okay. If you can do that, then we can arrange to have your order released.\n\nChannel 0: So, actually, I just wanted to clear that, like, we had something 650 credits left into account. And the order amount is 1,909.\n\nChannel 1: Mhmm.\n\nChannel 0: So yeah. So you can I I just wanted to confirm that you can cut the credits or whatever the credit's left and whatever the remaining amount is, we'll pay through card? Or else you can use a card whichever is attached. And\n\nChannel 1: Oh, I\n\nChannel 0: yeah.\n\nChannel 1: okay. So you want to know what the remaining amount is for the order?\n\nChannel 0: Yep.\n\nChannel 1: Okay. Just give me one second. Okay. Did you want to include your other order ending in 708? That's for $25.90.\n\nThis\n\nChannel 0: No. No. No. That's not\n\nChannel 1: No?\n\nChannel 0: the order.\n\nChannel 1: Okay. Alright. So\n\nChannel 0: The\n\nChannel 1: the\n\nChannel 0: order is order number I mentioned is 7\n\nChannel 1: Yeah.\n\nChannel 0: 6\n\nChannel 1: Yeah.\n\nChannel 0: 28740.\n\nChannel 1: It Mhmm. Okay. So the total remaining amount will be $1,259.31.\n\nChannel 0: Okay. And would you be able to cut that amount from the credit card? Or do I need\n\nChannel 1: No.\n\nChannel 0: to pay?\n\nChannel 1: You you will need to make the manual payment. We don't have access to your digital wallet.\n\nChannel 0: Mhmm.\n\nChannel 1: That's a secure\n\nChannel 0: Okay.\n\nChannel 1: thing. That's yours. So if you go on to the portal on the on the left hand side in the list menu where it says account, If you click account, that will bring\n\nChannel 0: Mhmm.\n\nChannel 1: up a screen that has three boxes in it. And at the bottom of the middle box, it says make a payment.\n\nChannel 0: From Digital Wallet.\n\nChannel 1: No. No. No. Yeah. So on the the list menu on the left hand side, you need to click on\n\nChannel 0: Yep.\n\nChannel 1: account. And then in the the screen with the three boxes\n\nChannel 0: Mhmm.\n\nChannel 1: at the bottom of the middle one, it says make a payment. So then if you click on that,\n\nChannel 0: Recently\n\nChannel 1: that will take\n\nChannel 0: invoiced\n\nChannel 1: you\n\nChannel 0: orders.\n\nChannel 1: I'm sorry?\n\nChannel 0: Recently\n\nChannel 1: No. No.\n\nChannel 0: invoiced\n\nChannel 1: No.\n\nChannel 0: orders.\n\nChannel 1: No. No. No. Just make a payment from that from the bottom of that middle\n\nChannel 0: Make\n\nChannel 1: box.\n\nChannel 0: a make a payment. Okay.\n\nChannel 1: Mhmm.\n\nChannel 0: Got you.\n\nChannel 1: And then you can make a payment of any amount that you would that you would wish to towards your account. So just the outstanding\n\nChannel 0: Through digital\n\nChannel 1: amount.\n\nChannel 0: wallet. Right?\n\nChannel 1: Mhmm. And you can select to pay via the digital wallet. Yes.\n\nChannel 0: So what was the remaining amount?\n\nChannel 1: 1,259\n\nChannel 0: Mhmm.\n\nChannel 1: dollars and 31\n\nChannel 0: Okay. So from make a payment,\n\nChannel 1: cents.\n\nChannel 0: I just need to enter the amount and do pay. Right?\n\nChannel 1: Yes. That's mhmm. That's correct.\n\nChannel 0: Okay. Alright. And how I will get to know that the amount is paid, like, whole amount is paid for the product?\n\nChannel 1: If you're paying via the digital wallet, we will get a receipt, and the order will be automatically released.\n\nChannel 0: Okay. And the order will be placed. Right?\n\nChannel 1: Mhmm. As soon as it's been paid in full.\n\nChannel 0: Okay.\n\nChannel 1: Okay.\n\nChannel 0: And one more thing, like, I was not able to add notes. So I just wanted to ask, like, to skip sending Visa card to the customers.\n\nChannel 1: I'm sorry?\n\nChannel 0: You guys send Visa card, right, to the customer?\n\nChannel 1: I'm in accounts receivable. So, no, I can put you through to the orders team, and they'll be able to answer those questions for you.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Give me one\n\nChannel 0: Okay.\n\nChannel 1: second. I'll put you through to orders.\n\nChannel 0: Alright.\n\nChannel 1: Thank you for calling Digitata. You're speaking with Nikaya. How can I help you today?\n\nChannel 0: Good afternoon. Hello. This is Ross with Tech Home. How are you?\n\nChannel 1: Good. How are you?\n\nChannel 0: That's great. Doing really well. Actually, miss, I just placed an order for one of our customer.\n\nChannel 1: Mhmm.\n\nChannel 0: So I had few issues regarding the payments. I just cleared it out with the accounts team. And I just wanted to add, I was not notes while placing the order. So I wanted to mention that, like, you do not, like, you can you guys keep sending Visa card to the customer. Right?\n\nChannel 1: Yeah. Pro if it's on the order, then we would unless advised to send it separately.\n\nChannel 0: Yeah. So can you keep sending Visa card?\n\nChannel 1: Let me have a look. What was the order number?\n\nChannel 0: Sure. The order number I got here is 7628740.\n\nChannel 1: Mhmm. No problem. Okay. So if you want that Mastercard sent separately, we do need an email sent through to us through the customer.service@ticketdata.com.au advising where you want that Mastercard sent. Otherwise, we would just send it through to the customer on the order.\n\nAnd\n\nChannel 0: So\n\nChannel 1: there\n\nChannel 0: you\n\nChannel 1: isn't\n\nChannel 0: will be sending\n\nChannel 1: to send yes. So we can we can split that off and send it separately. There is an additional charge for the Mastercard to be sent separately. I think it's $7.50 excluding GST for\n\nChannel 0: no.\n\nChannel 1: the\n\nChannel 0: Actually,\n\nChannel 1: Mastercard.\n\nChannel 0: we are partner with Decor Data. So we got one customer and we placed the order with\n\nChannel 1: Mhmm.\n\nChannel 0: And yep. So that's the reason, like, we don't want to mention, like, the Visa card thing to customer.\n\nChannel 1: Yeah. No. That's completely understandable. But for us to not send that Visa card, we do just need an email advising where you want that sent so we can send it separately to yourself.\n\nChannel 0: Mhmm.\n\nChannel 1: But without\n\nChannel 0: Okay.\n\nChannel 1: sending the Mastercard separately, there is an additional freight charge for it of $7.50.\n\nChannel 0: $7.50. Alright. Got\n\nChannel 1: Mhmm.\n\nChannel 0: you. No worries, Anish. Thanks. Thanks for your time. Thank you for your assistance.\n\nChannel 1: No problem. We'll keep an eye out for that email so we can get that sent separately for you.\n\nChannel 0: Alright. And where where to send the email? Sales at\n\nChannel 1: Send it customer.service@diggerdata.com.au.\n\nChannel 0: customer dot sir.\n\nChannel 1: Yep.\n\nChannel 0: Alright. Got it. Thank you.\n\nChannel 1: That's it. Thank you. Bye.\n\nChannel 0: Cheers. Bye.","paragraphs":[{"sentences":[{"text":"And someone from the accounts team will attend to you shortly.","start":0.39999998,"end":3.78,"sentiment":"neutral","sentiment_score":0.07225184311920946},{"text":"Welcome to the Get Out.","start":16.695,"end":17.735,"sentiment":"neutral","sentiment_score":0.20045854151248932},{"text":"Ali speaking.","start":17.735,"end":18.555,"sentiment":"neutral","sentiment_score":0.09387164190411568}],"sentiment":"neutral","sentiment_score":0.11026701476011011,"channel":1,"num_words":18,"start":0.39999998,"end":18.555},{"sentences":[{"text":"Hi.","start":20.615,"end":21.115,"sentiment":"neutral","sentiment_score":0.14228719472885132},{"text":"This is Ross with Cheyfone Systems.","start":21.575,"end":23.575,"sentiment":"neutral","sentiment_score":0.1749825601776441},{"text":"How are you?","start":23.575,"end":24.395,"sentiment":"neutral","sentiment_score":0.15241150061289468}],"sentiment":"neutral","sentiment_score":0.16494170576334,"channel":0,"num_words":10,"start":20.615,"end":24.395},{"sentences":[{"text":"Good.","start":25.095,"end":25.494999,"sentiment":"positive","sentiment_score":0.34853053092956543},{"text":"Who are you?","start":25.494999,"end":26.055,"sentiment":"neutral","sentiment_score":0.16444343576828638},{"text":"Sorry.","start":26.055,"end":26.555,"sentiment":"neutral","sentiment_score":0.07430660724639893}],"sentiment":"neutral","sentiment_score":0.18323348909616471,"channel":1,"num_words":5,"start":25.095,"end":26.555},{"sentences":[{"text":"My name is Ross from Trifon Systems.","start":27.99,"end":30.65,"sentiment":"neutral","sentiment_score":0.077596194509949},{"text":"How are you?","start":30.95,"end":31.77,"sentiment":"neutral","sentiment_score":0.09437387684981029}],"sentiment":"neutral","sentiment_score":0.08262949921190739,"channel":0,"num_words":10,"start":27.99,"end":31.77},{"sentences":[{"text":"Good.","start":32.32,"end":32.56,"sentiment":"positive","sentiment_score":0.3731316328048706},{"text":"Good.","start":32.56,"end":32.88,"sentiment":"positive","sentiment_score":0.3668394684791565},{"text":"What can I do for you?","start":32.88,"end":34.18,"sentiment":"neutral","sentiment_score":0.16878758122523627}],"sentiment":"neutral","sentiment_score":0.21908707357943058,"channel":1,"num_words":8,"start":32.32,"end":34.18},{"sentences":[{"text":"Give me a moment.","start":35.59,"end":36.65,"sentiment":"neutral","sentiment_score":-0.07003019191324711}],"sentiment":"neutral","sentiment_score":-0.07003019191324711,"channel":0,"num_words":4,"start":35.59,"end":36.65},{"sentences":[{"text":"I can't hear you properly.","start":41.215,"end":42.335003,"sentiment":"neutral","sentiment_score":-0.22288762629032136},{"text":"Yeah?","start":42.335003,"end":42.835003,"sentiment":"neutral","sentiment_score":-0.07266414165496826},{"text":"Just to let you know.","start":42.975002,"end":44.195,"sentiment":"neutral","sentiment_score":-0.04793312028050423},{"text":"Okay.","start":44.655003,"end":44.895,"sentiment":"neutral","sentiment_score":-0.019233811646699905},{"text":"Your","start":44.895,"end":45.295002,"sentiment":"neutral","sentiment_score":-0.02139352448284626}],"sentiment":"neutral","sentiment_score":-0.11287655466451095,"channel":1,"num_words":13,"start":41.215,"end":45.295002},{"sentences":[{"text":"Can","start":45.125,"end":45.364998,"sentiment":"neutral","sentiment_score":-0.024456370621919632}],"sentiment":"neutral","sentiment_score":-0.024456370621919632,"channel":0,"num_words":1,"start":45.125,"end":45.364998},{"sentences":[{"text":"your","start":45.295002,"end":45.795002,"sentiment":"neutral","sentiment_score":-0.02795194834470749}],"sentiment":"neutral","sentiment_score":-0.02795194834470749,"channel":1,"num_words":1,"start":45.295002,"end":45.795002},{"sentences":[{"text":"you hear me now?","start":45.364998,"end":46.504997,"sentiment":"neutral","sentiment_score":-0.03120449371635914}],"sentiment":"neutral","sentiment_score":-0.03120449371635914,"channel":0,"num_words":4,"start":45.364998,"end":46.504997},{"sentences":[{"text":"I can hear you, yeah, now better.","start":47.535,"end":49.695,"sentiment":"neutral","sentiment_score":-0.0315102224371263},{"text":"Because before you're speaking into the phone, it's a hold the phone back.","start":49.695,"end":53.475002,"sentiment":"neutral","sentiment_score":-0.0592594023507375}],"sentiment":"neutral","sentiment_score":-0.04954718938097358,"channel":1,"num_words":20,"start":47.535,"end":53.475002},{"sentences":[{"text":"Can you hear me now?","start":56.09,"end":57.23,"sentiment":"neutral","sentiment_score":-0.02581131421029568}],"sentiment":"neutral","sentiment_score":-0.02581131421029568,"channel":0,"num_words":5,"start":56.09,"end":57.23},{"sentences":[{"text":"Yeah.","start":57.5,"end":57.66,"sentiment":"neutral","sentiment_score":0.1964058130979538},{"text":"That's beautiful.","start":57.66,"end":58.56,"sentiment":"positive","sentiment_score":0.6016461253166199},{"text":"That's perfect.","start":58.620003,"end":59.36,"sentiment":"positive","sentiment_score":0.707108736038208}],"sentiment":"positive","sentiment_score":0.5627831071615219,"channel":1,"num_words":5,"start":57.5,"end":59.36},{"sentences":[{"text":"Ali, actually, I wanted to talk to the finance team.","start":60.49,"end":65.47,"sentiment":"neutral","sentiment_score":0.05970331951975823}],"sentiment":"neutral","sentiment_score":0.05970331951975823,"channel":0,"num_words":10,"start":60.49,"end":65.47},{"sentences":[{"text":"Yeah.","start":66.14,"end":66.64,"sentiment":"neutral","sentiment_score":0.017110638320446014}],"sentiment":"neutral","sentiment_score":0.017110638320446014,"channel":1,"num_words":1,"start":66.14,"end":66.64},{"sentences":[{"text":"Actually, the thing","start":66.505005,"end":67.305,"sentiment":"neutral","sentiment_score":0.013169086227814356}],"sentiment":"neutral","sentiment_score":0.013169086227814356,"channel":0,"num_words":3,"start":66.505005,"end":67.305},{"sentences":[{"text":"What?","start":67.020004,"end":67.520004,"sentiment":"neutral","sentiment_score":0.005661735311150551}],"sentiment":"neutral","sentiment_score":0.005661735311150551,"channel":1,"num_words":1,"start":67.020004,"end":67.520004},{"sentences":[{"text":"is yep.","start":67.305,"end":69.145004,"sentiment":"neutral","sentiment_score":0.0021065620239824057},{"text":"Actually, the thing is we had few credits left in our account.","start":69.145004,"end":72.925,"sentiment":"neutral","sentiment_score":0.015256883266071478}],"sentiment":"neutral","sentiment_score":0.01337826594577304,"channel":0,"num_words":14,"start":67.305,"end":72.925},{"sentences":[{"text":"Can I get your account number?","start":73.335,"end":74.715,"sentiment":"neutral","sentiment_score":0.014886848783741394}],"sentiment":"neutral","sentiment_score":0.014886848783741394,"channel":1,"num_words":6,"start":73.335,"end":74.715},{"sentences":[{"text":"Account number is 363458.","start":75.945,"end":78.36,"sentiment":"neutral","sentiment_score":0.009700501104816794}],"sentiment":"neutral","sentiment_score":0.009700501104816794,"channel":0,"num_words":4,"start":75.945,"end":78.36},{"sentences":[{"text":"363458.","start":79.255,"end":81.675,"sentiment":"neutral","sentiment_score":0.015056818723678589}],"sentiment":"neutral","sentiment_score":0.015056818723678589,"channel":1,"num_words":1,"start":79.255,"end":81.675},{"sentences":[{"text":"Yep.","start":82.36,"end":82.86,"sentiment":"neutral","sentiment_score":0.03360624611377716}],"sentiment":"neutral","sentiment_score":0.03360624611377716,"channel":0,"num_words":1,"start":82.36,"end":82.86},{"sentences":[{"text":"Do you know how much of credit 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great.","start":509.695,"end":510.255,"sentiment":"positive","sentiment_score":0.6598960757255554},{"text":"Doing really well.","start":510.255,"end":511.235,"sentiment":"positive","sentiment_score":0.4577808529138565},{"text":"Actually, miss, I just placed an order for one of our customer.","start":511.29498,"end":516.515,"sentiment":"neutral","sentiment_score":0.06527642626315355}],"sentiment":"neutral","sentiment_score":0.20449716619708957,"channel":0,"num_words":17,"start":509.695,"end":516.515},{"sentences":[{"text":"Mhmm.","start":517.71,"end":518.21,"sentiment":"neutral","sentiment_score":0.01575075276196003}],"sentiment":"neutral","sentiment_score":0.01575075276196003,"channel":1,"num_words":1,"start":517.71,"end":518.21},{"sentences":[{"text":"So I had few issues regarding the payments.","start":518.57,"end":521.21,"sentiment":"neutral","sentiment_score":-0.1171662388369441},{"text":"I just cleared it out with the accounts 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there is an additional freight charge for it of 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worries, Anish.","start":647.04504,"end":648.005,"sentiment":"neutral","sentiment_score":0.22816146413485208},{"text":"Thanks.","start":648.005,"end":648.325,"sentiment":"positive","sentiment_score":0.4399658143520355},{"text":"Thanks for your time.","start":648.325,"end":649.205,"sentiment":"positive","sentiment_score":0.5344418957829475},{"text":"Thank you for your assistance.","start":649.205,"end":650.265,"sentiment":"positive","sentiment_score":0.5334558367729187}],"sentiment":"positive","sentiment_score":0.4321271644106933,"channel":0,"num_words":14,"start":645.49,"end":650.265},{"sentences":[{"text":"No problem.","start":650.79,"end":651.43,"sentiment":"neutral","sentiment_score":0.24054895341396332},{"text":"We'll keep an eye out for that email so we can get that sent separately for 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you.","start":667.13293,"end":667.8529,"sentiment":"positive","sentiment_score":0.7780419886112213},{"text":"Bye.","start":667.8529,"end":668.3529,"sentiment":"positive","sentiment_score":0.5493407249450684}],"sentiment":"positive","sentiment_score":0.4841008991003036,"channel":1,"num_words":5,"start":666.57294,"end":668.3529},{"sentences":[{"text":"Cheers.","start":668.48004,"end":668.88,"sentiment":"positive","sentiment_score":0.6683818697929382},{"text":"Bye.","start":668.88,"end":669.38,"sentiment":"neutral","sentiment_score":-0.08327103406190872}],"sentiment":"neutral","sentiment_score":0.29255541786551476,"channel":0,"num_words":2,"start":668.48004,"end":669.38}]},"summary":{"result":"success","short":"A customer from Chey receives credits in their account and is directed to email accounts to apply them to invoices. The customer wants to cut remaining credits from their credit card and is advised to use a secure digital wallet or make a manual payment. The customer is instructed to make a payment through the Yep. account menu and send a Visa card to customers. The agent provides instructions for sending an email and explains there is an additional charge for sending a Visa card separately. The customer is directed to the Yep. account menu for sending the Visa card and is instructed to send an email with the instructions."},"intents":{"segments":[{"text":"Ali, actually, I wanted to talk to the finance team. Yeah.","start_word":104,"end_word":114,"intents":[{"intent":"Request assistance from finance team","confidence_score":0.0012885197}]},{"text":"Can I get your account number?","start_word":133,"end_word":138,"intents":[{"intent":"Request account information","confidence_score":0.14686832}]},{"text":"Do you know how much of credit you Yep. have? How much?","start_word":145,"end_word":156,"intents":[{"intent":"Provide credit information","confidence_score":0.009832775}]},{"text":"So what you need to Yep. do is send an email to accounts. Okay.","start_word":203,"end_word":216,"intents":[{"intent":"Send email to accounts","confidence_score":0.15671454}]},{"text":"Say, can you apply the credit on my account to Mhmm.","start_word":221,"end_word":231,"intents":[{"intent":"Apply credit","confidence_score":0.16653731},{"intent":"Apply credit","confidence_score":0.0040943674}]},{"text":"So we placed an order for one of our customer now, Mhmm. and I used DPAY. Okay. Have you sent through a copy of your BPA of your receipt through to accounts@DigiData.com.au? No.","start_word":400,"end_word":432,"intents":[{"intent":"Confirm order status","confidence_score":0.004819274}]},{"text":"at the bottom of the middle one, it says make a payment. So then if you click on that, Recently that will take invoiced you orders. I'm sorry?","start_word":728,"end_word":755,"intents":[{"intent":"Request payment","confidence_score":0.00041518384}]},{"text":"And you can select to pay via the digital wallet. Yes.","start_word":818,"end_word":828,"intents":[{"intent":"Confirm payment method","confidence_score":0.052909907},{"intent":"Provide payment method","confidence_score":0.00068023195}]},{"text":"I'll put you through to orders. Alright.","start_word":993,"end_word":999,"intents":[{"intent":"Navigate to orders","confidence_score":0.0004934579}]},{"text":"Pro if it's on the order, then we would unless advised to send it separately. Yeah.","start_word":1104,"end_word":1119,"intents":[{"intent":"Send visa card separately","confidence_score":0.006724408}]},{"text":"So if you want that Mastercard sent separately, we do need an email sent through to us through the customer.service@ticketdata.com.au advising where you want that Mastercard sent. Otherwise, we would just send it through to the customer on the order.","start_word":1150,"end_word":1189,"intents":[{"intent":"Obtain email for mastercard","confidence_score":0.0021703017}]},{"text":"So if you want that Mastercard sent separately, we do need an email sent through to us through the customer.service@ticketdata.com.au advising where you want that Mastercard sent. Otherwise, we would just send it through to the customer on the order. And So there you isn't will be sending to send yes. So we can we can split that off and send it separately.","start_word":1150,"end_word":1212,"intents":[{"intent":"Split order","confidence_score":0.39027312}]},{"text":"And where where to send the email? Sales at Send it customer.service@diggerdata.com.au.","start_word":1363,"end_word":1374,"intents":[{"intent":"Provide email address","confidence_score":0.0010511681}]}]},"sentiments":{"segments":[{"text":"And someone from the accounts team will attend to you shortly. Welcome to the Get Out. Ali speaking. Hi. This is Ross with Cheyfone Systems. How are you?","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":0.1361960470676422},{"text":"Good.","start_word":28,"end_word":28,"sentiment":"positive","sentiment_score":0.34853053092956543},{"text":"Who are you? Sorry. My name is Ross from Trifon Systems. How are you?","start_word":29,"end_word":42,"sentiment":"neutral","sentiment_score":0.10464886575937273},{"text":"Good. Good.","start_word":43,"end_word":44,"sentiment":"positive","sentiment_score":0.3699855506420135},{"text":"What can I do for you? Give me a moment. I can't hear you properly. Yeah? Just to let you know. Okay. Your Can your you hear me now? I can hear you, yeah, now better. Because before you're speaking into the phone, it's a hold the phone back. Can you hear me now? Yeah.","start_word":45,"end_word":99,"sentiment":"neutral","sentiment_score":-0.04010901600122452},{"text":"That's beautiful. That's perfect.","start_word":100,"end_word":103,"sentiment":"positive","sentiment_score":0.6543803215026855},{"text":"Ali, actually, I wanted to talk to the finance team. Yeah. Actually, the thing What? is yep. Actually, the thing is we had few credits left in our account. Can I get your account number? Account number is 363458. 363458. Yep. Do you know how much of credit you Yep. have? How much? Do you know Yep. how much credit you have? I'm not sure. I think 600 something, I believe. Yeah. Yeah. $649.80. Okay. Alright. So actually, the thing is just now we placed an order for one of our customer, Yep. and the amount is 1,909. Okay. So what you need to Yep. do is send an email to accounts. Okay. Send email to accounts. Say, can you apply the credit on my account to Mhmm. invoice number to invoice number the order you placed? And then Mhmm. after she'll email you back and tell you that it's all good, then you pay the difference. And so okay. So You the want thing is so I I need to now email to accounts yeah. with the Let order me number. let me let me put you through to her. Yep. That would be Alright. great because last time I had a word with her. Yeah. I'll give you okay. I'll I'll tell her your account number, and then then she would help you. Mhmm. Yep.","start_word":104,"end_word":330,"sentiment":"neutral","sentiment_score":0.05629055574536323},{"text":"Thanks for that.","start_word":331,"end_word":333,"sentiment":"positive","sentiment_score":0.40753504633903503},{"text":"363458. I'll put you through. Yeah? Yep. Thanks, man. Just hang on. Good afternoon. Speaking. Good afternoon, miss. This is Ross with Tech Home Systems. How are you?","start_word":334,"end_word":361,"sentiment":"neutral","sentiment_score":0.191255054303578},{"text":"I'm good.","start_word":362,"end_word":363,"sentiment":"positive","sentiment_score":0.4462850689888001},{"text":"How are you?","start_word":364,"end_word":366,"sentiment":"neutral","sentiment_score":0.3005046248435974},{"text":"That's great. Doing very well.","start_word":367,"end_word":371,"sentiment":"positive","sentiment_score":0.6910260319709778},{"text":"Miss, actually, just getting back to you regarding our order. Okay. Can Actually I grab yep. the order order number, please? 7628740. Yes. How can I help you? So we placed an order for one of our customer now, Mhmm. and I used DPAY. Okay. Have you sent through a copy of your BPA of your receipt through to accounts@DigiData.com.au? No. Not yet. Okay. If you can do that, then we can arrange to have your order released. So, actually, I just wanted to clear that, like, we had something 650 credits left into account. And the order amount is 1,909. Mhmm. So yeah. So you can I I just wanted to confirm that you can cut the credits or whatever the credit's left and whatever the remaining amount is, we'll pay through card? Or else you can use a card whichever is attached. And Oh, I yeah. okay. So you want to know what the remaining amount is for the order? Yep. Okay. Just give me one second. Okay. Did you want to include your other order ending in 708? That's for $25.90. This No. No. No. That's not No? the order. Okay. Alright. So The the order is order number I mentioned is 7 Yeah. 6 Yeah. 28740. It Mhmm. Okay. So the total remaining amount will be $1,259.31. Okay. And would you be able to cut that amount from the credit card? Or do I need No. to pay? You you will need to make the manual payment. We don't have access to your digital wallet. Mhmm. That's a secure Okay. thing. That's yours. So if you go on to the portal on the on the left hand side in the list menu where it says account, If you click account, that will bring Mhmm. up a screen that has three boxes in it. And at the bottom of the middle box, it says make a payment. From Digital Wallet. No. No. No. Yeah. So on the the list menu on the left hand side, you need to click on Yep. account. And then in the the screen with the three boxes Mhmm. at the bottom of the middle one, it says make a payment. So then if you click on that, Recently that will take invoiced you orders. I'm sorry? Recently No. No. invoiced No. orders. No. No. No. Just make a payment from that from the bottom of that middle Make box. a make a payment. Okay. Mhmm. Got you. And then you can make a payment of any amount that you would that you would wish to towards your account. So just the outstanding Through digital amount. wallet. Right? Mhmm. And you can select to pay via the digital wallet. Yes. So what was the remaining amount? 1,259 Mhmm. dollars and 31 Okay. So from make a payment, cents. I just need to enter the amount and do pay. Right? Yes. That's mhmm. That's correct. Okay. Alright. And how I will get to know that the amount is paid, like, whole amount is paid for the product? If you're paying via the digital wallet, we will get a receipt, and the order will be automatically released. Okay. And the order will be placed. Right? Mhmm. As soon as it's been paid in full. Okay. Okay. And one more thing, like, I was not able to add notes. So I just wanted to ask, like, to skip sending Visa card to the customers. I'm sorry? You guys send Visa card, right, to the customer? I'm in accounts receivable. So, no, I can put you through to the orders team, and they'll be able to answer those questions for you. Mhmm. Okay. Give me one Okay. second. I'll put you through to orders. Alright.","start_word":372,"end_word":999,"sentiment":"neutral","sentiment_score":0.009040737364464884},{"text":"Thank you for calling Digitata.","start_word":1000,"end_word":1004,"sentiment":"positive","sentiment_score":0.4677884578704834},{"text":"You're speaking with Nikaya. How can I help you today? Good afternoon. Hello. This is Ross with Tech Home. How are you? Good. How are you?","start_word":1005,"end_word":1030,"sentiment":"neutral","sentiment_score":0.25311264395713806},{"text":"That's great. Doing really well.","start_word":1031,"end_word":1035,"sentiment":"positive","sentiment_score":0.6377786993980408},{"text":"Actually, miss, I just placed an order for one of our customer. Mhmm. So I had few issues regarding the payments. I just cleared it out with the accounts team. And I just wanted to add, I was not notes while placing the order. So I wanted to mention that, like, you do not, like, you can you guys keep sending Visa card to the customer. Right? Yeah. Pro if it's on the order, then we would unless advised to send it separately. Yeah. So can you keep sending Visa card? Let me have a look. What was the order number? Sure. The order number I got here is 7628740. Mhmm. No problem. Okay. So if you want that Mastercard sent separately, we do need an email sent through to us through the customer.service@ticketdata.com.au advising where you want that Mastercard sent. Otherwise, we would just send it through to the customer on the order. And So there you isn't will be sending to send yes. So we can we can split that off and send it separately. There is an additional charge for the Mastercard to be sent separately. I think it's $7.50 excluding GST for no. the Actually, Mastercard. we are partner with Decor Data. So we got one customer and we placed the order with Mhmm. And yep. So that's the reason, like, we don't want to mention, like, the Visa card thing to customer. Yeah. No. That's completely understandable. But for us to not send that Visa card, we do just need an email advising where you want that sent so we can send it separately to yourself. Mhmm. But without Okay. sending the Mastercard separately, there is an additional freight charge for it of $7.50. $7.50. Alright. Got Mhmm. you. No worries, Anish.","start_word":1036,"end_word":1332,"sentiment":"neutral","sentiment_score":-0.048492152243852615},{"text":"Thanks. Thanks for your time. Thank you for your assistance.","start_word":1333,"end_word":1342,"sentiment":"positive","sentiment_score":0.5150667428970337},{"text":"No problem. We'll keep an eye out for that email so we can get that sent separately for you. Alright. And where where to send the email? Sales at Send it customer.service@diggerdata.com.au. customer dot sir. Yep. Alright. Got it.","start_word":1343,"end_word":1381,"sentiment":"neutral","sentiment_score":0.10127989202737808},{"text":"Thank you.","start_word":1382,"end_word":1383,"sentiment":"positive","sentiment_score":0.44036170840263367},{"text":"That's it.","start_word":1384,"end_word":1385,"sentiment":"neutral","sentiment_score":0.14191989600658417},{"text":"Thank you. Bye. Cheers. Bye.","start_word":1386,"end_word":1390,"sentiment":"positive","sentiment_score":0.5856921076774597}],"average":{"sentiment":"neutral","sentiment_score":0.04019839742247866}}}}