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Bye.","paragraphs":[{"sentences":[{"text":"Hi there, mate.","start":5.2,"end":6.02,"sentiment":"neutral","sentiment_score":-0.028264598300059635},{"text":"I'm inquiring about my mobile number.","start":6.08,"end":11.139999,"sentiment":"neutral","sentiment_score":-0.03260857177277406},{"text":"I need to get a eSIM for that.","start":12.48,"end":14.535,"sentiment":"neutral","sentiment_score":-0.039186544716358185},{"text":"9996.","start":17.175,"end":18.395,"sentiment":"neutral","sentiment_score":-0.008542293682694435},{"text":"Is that for back in India?","start":21.175,"end":23.435,"sentiment":"neutral","sentiment_score":-0.02543328112612168}],"sentiment":"neutral","sentiment_score":-0.03146164848779639,"num_words":24,"start":5.2,"end":23.435},{"sentences":[{"text":"Alright.","start":29.494999,"end":29.895,"sentiment":"neutral","sentiment_score":0.07295902073383331},{"text":"No problem.","start":29.895,"end":30.512938,"sentiment":"neutral","sentiment_score":0.2083798199892044},{"text":"Thank you.","start":30.592937,"end":31.082937,"sentiment":"positive","sentiment_score":0.5643647313117981},{"text":"Bye.","start":31.082937,"end":31.582937,"sentiment":"positive","sentiment_score":0.4533565044403076}],"sentiment":"positive","sentiment_score":0.3453007712960243,"num_words":6,"start":29.494999,"end":31.582937}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Tech support AT and T tech support. Sorry.\n\nChannel 1: Hi there, mate. I'm inquiring about my mobile number. I need to get a eSIM for that.\n\nChannel 0: What's the mobile number?\n\nChannel 1: 9996.\n\nChannel 0: Where's that from?\n\nChannel 1: Is that for back in India?\n\nChannel 0: Well, if it's an Indian number, you need to contact India. We only provide service for Australian numbers.\n\nChannel 1: Alright. No problem.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. 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The agent informs them that they only provide service for Australian numbers and recommends they contact India if they have an Indian number. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I need to get a eSIM for that. What's the mobile number?","start_word":19,"end_word":30,"intents":[{"intent":"Obtain esim","confidence_score":0.0013583795}]},{"text":"What's the mobile number? 9996.","start_word":27,"end_word":31,"intents":[{"intent":"Provide phone number","confidence_score":0.0025664598}]},{"text":"We only provide service for Australian numbers. Alright. No problem.","start_word":52,"end_word":61,"intents":[{"intent":"Provide service to australian numbers","confidence_score":0.00009942129}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Tech support AT and T tech support. Sorry. Hi there, mate. I'm inquiring about my mobile number. I need to get a eSIM for that. What's the mobile number? 9996. Where's that from? 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