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you for calling B and R Enclosures. An agent will be with you shortly. 100% Australian family owned and operated since 1955, B and R Enclosures has built a reputation for excellence in all that we B and R Enclosures has built a reputation for excellence in all that we B and R. Speaking with Tom. How can I help?\n\nGraham's actually unavailable at the moment. Can I take a message or Okay?","paragraphs":[{"sentences":[{"text":"Thank you for calling B and R Enclosures.","start":11.12,"end":13.299999,"sentiment":"positive","sentiment_score":0.5358159206807613},{"text":"An agent will be with you shortly.","start":13.955,"end":15.895,"sentiment":"positive","sentiment_score":0.3357240344796862},{"text":"100% Australian family owned and operated since 1955, B and R Enclosures has built a reputation for excellence in all that we B and R Enclosures has built a reputation for excellence in all that we B and R.","start":22.275,"end":28.625,"sentiment":"positive","sentiment_score":0.5288871358602475},{"text":"Speaking with Tom.","start":32.65,"end":33.370003,"sentiment":"neutral","sentiment_score":0.08799419800440471},{"text":"How can I help?","start":33.370003,"end":34.36,"sentiment":"neutral","sentiment_score":0.11119556799530983}],"sentiment":"positive","sentiment_score":0.4585567011696393,"num_words":61,"start":11.12,"end":34.36},{"sentences":[{"text":"Graham's actually unavailable at the moment.","start":44.715,"end":46.955,"sentiment":"neutral","sentiment_score":-0.26738591492176056},{"text":"Can I take a message or Okay?","start":46.955,"end":60.442936,"sentiment":"neutral","sentiment_score":-0.07630373856851033}],"sentiment":"neutral","sentiment_score":-0.16449551227001044,"num_words":13,"start":44.715,"end":60.442936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling B and R Enclosures. An agent will be with you shortly. 100% Australian family owned and operated since 1955, B and R Enclosures has built a reputation for excellence in all that we B and R Enclosures has built a reputation for excellence in all that we B and R. Speaking with Tom. How can I help?\n\nChannel 0: Oh, hi, Tom. Good day to you. Actually, Tom, I was trying to get a hold of Graham.\n\nChannel 1: Graham's actually unavailable at the moment. Can I take a message or\n\nChannel 0: Oh, is it oh, it's alright. You know what? I actually tried to call him on this number, but he wasn't responding. So, yeah, I just\n\nChannel 1: Okay?\n\nChannel 0: tried this. So, well, thank you. Have a good day.","paragraphs":[{"sentences":[{"text":"Thank you for calling B and R Enclosures.","start":11.12,"end":13.299999,"sentiment":"positive","sentiment_score":0.5358159206807613},{"text":"An agent will be with you shortly.","start":13.955,"end":15.895,"sentiment":"positive","sentiment_score":0.3357240344796862},{"text":"100% Australian family owned and operated since 1955, B and R Enclosures has built a reputation for excellence in all that we B and R Enclosures has built a reputation for excellence in all that we B and R.","start":22.275,"end":28.625,"sentiment":"positive","sentiment_score":0.5288871358602475},{"text":"Speaking with Tom.","start":32.65,"end":33.370003,"sentiment":"neutral","sentiment_score":0.08799419800440471},{"text":"How can I help?","start":33.370003,"end":34.36,"sentiment":"neutral","sentiment_score":0.11119556799530983}],"sentiment":"positive","sentiment_score":0.4585567011696393,"channel":1,"num_words":61,"start":11.12,"end":34.36},{"sentences":[{"text":"Oh, hi, Tom.","start":34.89,"end":35.95,"sentiment":"neutral","sentiment_score":0.08688018222649892},{"text":"Good day to you.","start":36.09,"end":37.23,"sentiment":"neutral","sentiment_score":0.32567398995161057},{"text":"Actually, Tom, I was trying to get a hold of Graham.","start":38.329998,"end":41.87,"sentiment":"neutral","sentiment_score":-0.07503785108300773}],"sentiment":"neutral","sentiment_score":0.04099556358738078,"channel":0,"num_words":18,"start":34.89,"end":41.87},{"sentences":[{"text":"Graham's actually unavailable at the moment.","start":44.715,"end":46.955,"sentiment":"neutral","sentiment_score":-0.26738591492176056},{"text":"Can I take a message or","start":46.955,"end":48.635002,"sentiment":"neutral","sentiment_score":-0.07680480554699898}],"sentiment":"neutral","sentiment_score":-0.17209536023437977,"channel":1,"num_words":12,"start":44.715,"end":48.635002},{"sentences":[{"text":"Oh, is it oh, it's alright.","start":49.975,"end":51.835,"sentiment":"neutral","sentiment_score":-0.07852776348590851},{"text":"You know what?","start":52.454998,"end":53.335,"sentiment":"neutral","sentiment_score":-0.09621202945709229},{"text":"I actually tried to call him on this number, but he wasn't responding.","start":53.335,"end":57.114998,"sentiment":"neutral","sentiment_score":-0.269469481248122},{"text":"So, yeah, I just","start":57.335,"end":59.98294,"sentiment":"neutral","sentiment_score":-0.1125113945454359}],"sentiment":"neutral","sentiment_score":-0.1812673655266945,"channel":0,"num_words":26,"start":49.975,"end":59.98294},{"sentences":[{"text":"Okay?","start":59.942936,"end":60.442936,"sentiment":"neutral","sentiment_score":-0.07329733669757843}],"sentiment":"neutral","sentiment_score":-0.07329733669757843,"channel":1,"num_words":1,"start":59.942936,"end":60.442936},{"sentences":[{"text":"tried this.","start":59.98294,"end":60.54294,"sentiment":"neutral","sentiment_score":-0.07457338646054268},{"text":"So, well, thank you.","start":60.54294,"end":62.94294,"sentiment":"neutral","sentiment_score":0.2810318171977997},{"text":"Have a good day.","start":62.94294,"end":63.92294,"sentiment":"neutral","sentiment_score":0.33010194823145866}],"sentiment":"neutral","sentiment_score":0.22953882887959481,"channel":0,"num_words":10,"start":59.98294,"end":63.92294}]},"summary":{"result":"success","short":"A customer calls B and R Enclosures and is informed that an agent will be with them shortly. The customer then tries to reach Graham but is informed that he is unavailable, so they leave a message."},"intents":{"segments":[{"text":"Actually, Tom, I was trying to get a hold of Graham. Graham's actually unavailable at the moment. Can I take a message or Oh, is it oh, it's alright. You know what? I actually tried to call him on this number, but he wasn't responding. So, yeah, I just Okay? tried this. So, well, thank you. Have a good day.","start_word":68,"end_word":127,"intents":[{"intent":"Contact graham","confidence_score":0.0850334},{"intent":"Reach graham","confidence_score":0.0110329185}]},{"text":"Can I take a message or Oh, is it oh, it's alright. You know what? I actually tried to call him on this number, but he wasn't responding. So, yeah, I just Okay? tried this. So, well, thank you. Have a good day.","start_word":85,"end_word":127,"intents":[{"intent":"Take a message","confidence_score":0.079353236}]}]},"sentiments":{"segments":[{"text":"Thank you for calling B and R Enclosures. An agent will be with you shortly. 100% Australian family owned and operated since 1955, B and R Enclosures has built a reputation for excellence in all that we B and R Enclosures has built a reputation for excellence in all that we B and R.","start_word":0,"end_word":53,"sentiment":"positive","sentiment_score":0.5081624388694763},{"text":"Speaking with Tom. How can I help? Oh, hi, Tom. Good day to you. Actually, Tom, I was trying to get a hold of Graham. Graham's actually unavailable at the moment. Can I take a message or Oh, is it oh, it's alright. You know what? I actually tried to call him on this number, but he wasn't responding. So, yeah, I just Okay? tried this. 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