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Thank you for calling Mecca customer care. Please select from one of the following three menu options. For bookings and services, please press 1. For product advice and recommendations, press 2.\n\nFor purchases, beauty loop, or any other inquiry, please press 3. Thanks for that. A member of our team will be with you shortly. If you'd like to continue this conversation by text message, just press 1, and our team will be in touch. Otherwise, stay on the line, and a member of our team will be with you as soon as they can.\n\nCalls are recorded for coaching and quality purposes. Please let us know if you do not want the call to be recorded. For further detail on how Mecca collects and uses your personal information, please refer to our privacy policy available on our website. Thanks for contacting. They're not in we don't have a nationally in customer care, and we can't transfer through to the support center.\n\nPerfect. Thank you so much. All the best.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.19126462936401367},{"text":"Thank you for calling Mecca customer care.","start":1.4399999,"end":3.62,"sentiment":"positive","sentiment_score":0.3820014127663204},{"text":"Please select from one of the following three menu options.","start":4.7999997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.16135601252317427},{"text":"For bookings and services, please press 1.","start":8.48,"end":11.139999,"sentiment":"neutral","sentiment_score":0.0915017734680857},{"text":"For product advice and recommendations, press 2.","start":11.44,"end":15.215,"sentiment":"neutral","sentiment_score":0.0787139641387122}],"sentiment":"neutral","sentiment_score":0.177198275225237,"num_words":32,"start":0.88,"end":15.215},{"sentences":[{"text":"For purchases, beauty loop, or any other inquiry, please press 3.","start":15.215,"end":19.955,"sentiment":"neutral","sentiment_score":0.07669210467826236},{"text":"Thanks for that.","start":24.015,"end":25.055,"sentiment":"positive","sentiment_score":0.5801518162091573},{"text":"A member of our team will be with you shortly.","start":25.055,"end":27.17,"sentiment":"neutral","sentiment_score":0.2855410546064377},{"text":"If you'd like to continue this conversation by text message, just press 1, and our team will be in touch.","start":28.03,"end":33.89,"sentiment":"neutral","sentiment_score":0.09175994917750359},{"text":"Otherwise, stay on the line, and a member of our team will be with you as soon as they can.","start":34.27,"end":38.745,"sentiment":"neutral","sentiment_score":0.0801534118130803}],"sentiment":"neutral","sentiment_score":0.13871478696819395,"num_words":64,"start":15.215,"end":38.745},{"sentences":[{"text":"Calls are recorded for coaching and quality purposes.","start":46.344997,"end":49.085,"sentiment":"neutral","sentiment_score":-0.031601505586877465},{"text":"Please let us know if you do not want the call to be recorded.","start":49.545,"end":52.219997,"sentiment":"neutral","sentiment_score":-0.13851482846907207},{"text":"For further detail on how Mecca collects and uses your personal information, please refer to our privacy policy available on our website.","start":53.079998,"end":60.14,"sentiment":"neutral","sentiment_score":-0.0387745171954686},{"text":"Thanks for contacting.","start":72.175,"end":73.075005,"sentiment":"neutral","sentiment_score":0.1285248671968778},{"text":"They're not in we don't have a nationally in customer care, and we can't transfer through to the support center.","start":84.11,"end":92.130005,"sentiment":"neutral","sentiment_score":-0.15357769504189492}],"sentiment":"neutral","sentiment_score":-0.08553788538521795,"num_words":67,"start":46.344997,"end":92.130005},{"sentences":[{"text":"Perfect.","start":98.915,"end":99.415,"sentiment":"positive","sentiment_score":0.5047070980072021},{"text":"Thank you so much.","start":99.635,"end":100.675,"sentiment":"positive","sentiment_score":0.6112238019704819},{"text":"All the best.","start":100.675,"end":101.495,"sentiment":"positive","sentiment_score":0.4831041097640991}],"sentiment":"positive","sentiment_score":0.5498643293976784,"num_words":8,"start":98.915,"end":101.495}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Thank you for calling Mecca customer care. Please select from one of the following three menu options. For bookings and services, please press 1. For product advice and recommendations, press 2.\n\nFor purchases, beauty loop, or any other inquiry, please press 3. Thanks for that. A member of our team will be with you shortly. If you'd like to continue this conversation by text message, just press 1, and our team will be in touch. Otherwise, stay on the line, and a member of our team will be with you as soon as they can.\n\nCalls are recorded for coaching and quality purposes. Please let us know if you do not want the call to be recorded. For further detail on how Mecca collects and uses your personal information, please refer to our privacy policy available on our website. Thanks for contacting.\n\nChannel 0: Yes, dear. Good morning. I'm looking for Natalie.\n\nChannel 1: They're not in we don't have a nationally in customer care, and we can't transfer through to the support center.\n\nChannel 0: Oh, I see. Okay then. Maybe I'll just drop an email to her. Thank you.\n\nChannel 1: Perfect. Thank you so much. All the best.\n\nChannel 0: Mhmm.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.19126462936401367},{"text":"Thank you for calling Mecca customer care.","start":1.4399999,"end":3.62,"sentiment":"positive","sentiment_score":0.3820014127663204},{"text":"Please select from one of the following three menu options.","start":4.7999997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.16135601252317427},{"text":"For bookings and services, please press 1.","start":8.48,"end":11.139999,"sentiment":"neutral","sentiment_score":0.0915017734680857},{"text":"For product advice and recommendations, press 2.","start":11.44,"end":15.215,"sentiment":"neutral","sentiment_score":0.0787139641387122}],"sentiment":"neutral","sentiment_score":0.177198275225237,"channel":1,"num_words":32,"start":0.88,"end":15.215},{"sentences":[{"text":"For purchases, beauty loop, or any other inquiry, please press 3.","start":15.215,"end":19.955,"sentiment":"neutral","sentiment_score":0.07669210467826236},{"text":"Thanks for that.","start":24.015,"end":25.055,"sentiment":"positive","sentiment_score":0.5801518162091573},{"text":"A member of our team will be with you shortly.","start":25.055,"end":27.17,"sentiment":"neutral","sentiment_score":0.2855410546064377},{"text":"If you'd like to continue this conversation by text message, just press 1, and our team will be in touch.","start":28.03,"end":33.89,"sentiment":"neutral","sentiment_score":0.09175994917750359},{"text":"Otherwise, stay on the line, and a member of our team will be with you as soon as they can.","start":34.27,"end":38.745,"sentiment":"neutral","sentiment_score":0.0801534118130803}],"sentiment":"neutral","sentiment_score":0.13871478696819395,"channel":1,"num_words":64,"start":15.215,"end":38.745},{"sentences":[{"text":"Calls are recorded for coaching and quality purposes.","start":46.344997,"end":49.085,"sentiment":"neutral","sentiment_score":-0.031601505586877465},{"text":"Please let us know if you do not want the call to be recorded.","start":49.545,"end":52.219997,"sentiment":"neutral","sentiment_score":-0.13851482846907207},{"text":"For further detail on how Mecca collects and uses your personal information, please refer to our privacy policy available on our website.","start":53.079998,"end":60.14,"sentiment":"neutral","sentiment_score":-0.0387745171954686},{"text":"Thanks for contacting.","start":72.175,"end":73.075005,"sentiment":"neutral","sentiment_score":0.1285248671968778}],"sentiment":"neutral","sentiment_score":-0.056584774893014986,"channel":1,"num_words":47,"start":46.344997,"end":73.075005},{"sentences":[{"text":"Yes, dear.","start":77.055,"end":77.875,"sentiment":"neutral","sentiment_score":0.11977463215589523},{"text":"Good morning.","start":78.174995,"end":78.895,"sentiment":"neutral","sentiment_score":0.188315249979496},{"text":"I'm looking for Natalie.","start":78.895,"end":80.435,"sentiment":"neutral","sentiment_score":0.03924040915444493}],"sentiment":"neutral","sentiment_score":0.09664267511107028,"channel":0,"num_words":8,"start":77.055,"end":80.435},{"sentences":[{"text":"They're not in we don't have a nationally in customer care, and we can't transfer through to the support center.","start":84.11,"end":92.130005,"sentiment":"neutral","sentiment_score":-0.15357769504189492}],"sentiment":"neutral","sentiment_score":-0.15357769504189492,"channel":1,"num_words":20,"start":84.11,"end":92.130005},{"sentences":[{"text":"Oh, I see.","start":93.590935,"end":94.89094,"sentiment":"neutral","sentiment_score":-0.026293635368347168},{"text":"Okay then.","start":95.11094,"end":95.910934,"sentiment":"neutral","sentiment_score":-0.01360386935994029},{"text":"Maybe I'll just drop an email to her.","start":95.910934,"end":97.910934,"sentiment":"neutral","sentiment_score":0.014371277997270226},{"text":"Thank you.","start":97.910934,"end":98.65094,"sentiment":"neutral","sentiment_score":0.2856323570013046}],"sentiment":"neutral","sentiment_score":0.038676419543723264,"channel":0,"num_words":15,"start":93.590935,"end":98.65094},{"sentences":[{"text":"Perfect.","start":98.915,"end":99.415,"sentiment":"positive","sentiment_score":0.5047070980072021},{"text":"Thank you so much.","start":99.635,"end":100.675,"sentiment":"positive","sentiment_score":0.6112238019704819},{"text":"All the best.","start":100.675,"end":101.495,"sentiment":"positive","sentiment_score":0.4831041097640991}],"sentiment":"positive","sentiment_score":0.5498643293976784,"channel":1,"num_words":8,"start":98.915,"end":101.495},{"sentences":[{"text":"Mhmm.","start":102.07094,"end":102.57094,"sentiment":"neutral","sentiment_score":0.05429394170641899}],"sentiment":"neutral","sentiment_score":0.05429394170641899,"channel":0,"num_words":1,"start":102.07094,"end":102.57094}]},"summary":{"result":"success","short":"The customer called Mecca's customer care and was given three menu options. They were then transferred to a representative named Natalie, who informed them that Mecca doesn't have a nationwide customer care center and couldn't transfer them to a support center. The customer decided to send an email to Natalie instead."},"intents":{"segments":[{"text":"If you'd like to continue this conversation by text message, just press 1, and our team will be in touch. Otherwise, stay on the line, and a member of our team will be with you as soon as they can.","start_word":56,"end_word":95,"intents":[{"intent":"Leave message","confidence_score":0.011877808}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.19126462936401367},{"text":"Thank you for calling Mecca customer care.","start_word":1,"end_word":7,"sentiment":"positive","sentiment_score":0.388738065958023},{"text":"Please select from one of the following three menu options. For bookings and services, please press 1. For product advice and recommendations, press 2. For purchases, beauty loop, or any other inquiry, please press 3. Thanks for that. A member of our team will be with you shortly. If you'd like to continue this conversation by text message, just press 1, and our team will be in touch. Otherwise, stay on the line, and a member of our team will be with you as soon as they can. Calls are recorded for coaching and quality purposes. Please let us know if you do not want the call to be recorded. For further detail on how Mecca collects and uses your personal information, please refer to our privacy policy available on our website. Thanks for contacting. Yes, dear. Good morning. I'm looking for Natalie. They're not in we don't have a nationally in customer care, and we can't transfer through to the support center. Oh, I see. Okay then. Maybe I'll just drop an email to her. Thank you.","start_word":8,"end_word":185,"sentiment":"neutral","sentiment_score":0.03787489980459213},{"text":"Perfect. Thank you so much. All the best.","start_word":186,"end_word":193,"sentiment":"positive","sentiment_score":0.5412389636039734},{"text":"Mhmm.","start_word":194,"end_word":194,"sentiment":"neutral","sentiment_score":0.0689198300242424}],"average":{"sentiment":"neutral","sentiment_score":0.07394499646816328}}}}