{"metadata":{"transaction_key":"deprecated","request_id":"01a083da-1aaf-76a3-ad0c-4ec92841ab0c","sha256":"5cad829f22a9816afe766602386bb8b863d8d4ee0f7e9fb8ba1c779e0f8e20b5","created":"2026-09-09T01:48:25.309Z","duration":75.88794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":225,"output_tokens":75},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":247,"output_tokens":247},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":247,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Aaron, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. That's wonderful. I don't know. I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Aaron, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company. Alright. No no worries. Thank you.","confidence":0.9980469,"words":[{"word":"yeah","start":3.76,"end":4.0,"confidence":0.9289551,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0920017808675766},{"word":"good","start":4.0,"end":4.16,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.34021490812301636},{"word":"morning","start":4.16,"end":4.66,"confidence":0.98950195,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.3315671384334564},{"word":"aaron","start":5.2799997,"end":5.68,"confidence":0.7927246,"punctuated_word":"Aaron,","sentiment":"neutral","sentiment_score":0.32315391302108765},{"word":"it's","start":5.68,"end":6.18,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.32540592551231384},{"word":"ronald","start":6.24,"end":6.74,"confidence":0.93603516,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.2492864727973938},{"word":"from","start":7.8399997,"end":8.24,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.23965218663215637},{"word":"cloud","start":8.24,"end":8.639999,"confidence":0.5649414,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.24988994002342224},{"word":"solution","start":8.639999,"end":9.139999,"confidence":0.94384766,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.2275736778974533},{"word":"it","start":9.28,"end":9.78,"confidence":0.9946289,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.201246976852417},{"word":"how","start":10.32,"end":10.48,"confidence":0.9838867,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2572442591190338},{"word":"are","start":10.48,"end":10.639999,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.25089210271835327},{"word":"you","start":10.639999,"end":10.719999,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.27069729566574097},{"word":"doing","start":10.719999,"end":11.04,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.24920886754989624},{"word":"today","start":11.04,"end":11.54,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2247646152973175},{"word":"alright","start":13.28,"end":13.679999,"confidence":0.9838867,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.29438433051109314},{"word":"okay","start":13.679999,"end":13.92,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.4302070736885071},{"word":"that's","start":13.92,"end":14.08,"confidence":0.9790039,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.7138152122497559},{"word":"wonderful","start":14.08,"end":14.58,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.6253464221954346},{"word":"i","start":15.375,"end":15.455001,"confidence":0.3605957,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.132340669631958},{"word":"don't","start":15.455001,"end":15.615001,"confidence":0.9753418,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.03405037522315979},{"word":"know","start":15.615001,"end":15.775001,"confidence":0.9140625,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.10347159206867218},{"word":"i","start":15.775001,"end":15.935,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.031812772154808044},{"word":"am","start":15.935,"end":16.095001,"confidence":0.9243164,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.031517431139945984},{"word":"not","start":16.095001,"end":16.255001,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.03393780440092087},{"word":"so","start":16.255001,"end":16.415,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.04338407889008522},{"word":"sure","start":16.415,"end":16.895,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.017703169956803322},{"word":"if","start":16.895,"end":17.135,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.023620694875717163},{"word":"you","start":17.135,"end":17.215,"confidence":0.9550781,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.024376505985856056},{"word":"can","start":17.215,"end":17.455,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.015362907201051712},{"word":"still","start":17.455,"end":17.855,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.008859051391482353},{"word":"remember","start":17.855,"end":18.335001,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.0011958647519350052},{"word":"the","start":18.335001,"end":18.575,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010414864867925644},{"word":"company","start":18.575,"end":19.075,"confidence":0.6949463,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":0.018407084047794346},{"word":"because","start":19.695,"end":20.015,"confidence":0.7739258,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.009885456413030624},{"word":"the","start":20.015,"end":20.095001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02565631829202175},{"word":"last","start":20.095001,"end":20.335001,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.00490957498550415},{"word":"time","start":20.335001,"end":20.495,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.024522963911294937},{"word":"that","start":20.495,"end":20.735,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04163914173841477},{"word":"we","start":20.735,"end":20.975,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.060534585267305374},{"word":"touched","start":20.975,"end":21.295,"confidence":0.54052734,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.05282650142908096},{"word":"base","start":21.295,"end":21.535,"confidence":0.9941406,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.03696884959936142},{"word":"with","start":21.535,"end":21.695,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04104912281036377},{"word":"you","start":21.695,"end":21.935001,"confidence":0.94628906,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.041686102747917175},{"word":"it","start":21.935001,"end":22.095001,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03011324256658554},{"word":"was","start":22.095001,"end":22.415,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.015269694849848747},{"word":"february","start":22.415,"end":22.915,"confidence":1.0,"punctuated_word":"February","sentiment":"neutral","sentiment_score":0.026422841474413872},{"word":"of","start":22.975,"end":23.135,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.034711938351392746},{"word":"this","start":23.135,"end":23.455,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.029960932210087776},{"word":"year","start":23.455,"end":23.955,"confidence":0.97680664,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.013705424033105372},{"word":"and","start":24.415,"end":24.915,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02800256386399269},{"word":"during","start":25.135,"end":25.455,"confidence":0.9350586,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.024140221998095512},{"word":"that","start":25.455,"end":25.695,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.034017376601696014},{"word":"time","start":25.695,"end":26.015,"confidence":0.9926758,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.03240659832954407},{"word":"i","start":26.015,"end":26.175,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03718837350606918},{"word":"was","start":26.175,"end":26.575,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.02295207977294922},{"word":"trying","start":26.575,"end":26.975,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.026654869318008423},{"word":"to","start":26.975,"end":27.135,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.031193124130368233},{"word":"arrange","start":27.135,"end":27.535,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.03655204176902771},{"word":"a","start":27.535,"end":27.695,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03380690515041351},{"word":"meeting","start":27.695,"end":28.095001,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.03114236705005169},{"word":"with","start":28.095001,"end":28.335,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03085093200206757},{"word":"you","start":28.335,"end":28.835,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.053568869829177856},{"word":"together","start":29.25,"end":29.49,"confidence":0.99902344,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.032815150916576385},{"word":"with","start":29.49,"end":29.81,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04997485131025314},{"word":"my","start":29.81,"end":30.05,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.08160322904586792},{"word":"cto","start":30.05,"end":30.55,"confidence":0.98567706,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.07045873999595642},{"word":"mister","start":30.69,"end":31.09,"confidence":0.9941406,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.06348907202482224},{"word":"baljit","start":31.09,"end":31.59,"confidence":0.84521484,"punctuated_word":"Baljit","sentiment":"neutral","sentiment_score":0.054669350385665894},{"word":"singh","start":31.65,"end":32.15,"confidence":0.9145508,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.034282032400369644},{"word":"to","start":32.21,"end":32.53,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03526093810796738},{"word":"introduce","start":32.53,"end":33.03,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.04212381690740585},{"word":"our","start":33.17,"end":33.33,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.044691719114780426},{"word":"company","start":33.33,"end":33.73,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.054899074137210846},{"word":"and","start":33.73,"end":33.89,"confidence":0.97265625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0648123025894165},{"word":"our","start":33.89,"end":34.21,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.04617724567651749},{"word":"services","start":34.21,"end":34.71,"confidence":1.0,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.04631098359823227},{"word":"name","start":35.73,"end":36.05,"confidence":0.99902344,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.0319625549018383},{"word":"of","start":36.05,"end":36.21,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.026802096515893936},{"word":"the","start":36.21,"end":36.29,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.030587056651711464},{"word":"company","start":36.29,"end":36.77,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.039190299808979034},{"word":"again","start":36.77,"end":37.27,"confidence":0.8015137,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.034743666648864746},{"word":"it's","start":37.489998,"end":37.97,"confidence":0.9941406,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.048971157521009445},{"word":"cloud","start":37.97,"end":38.47,"confidence":0.7392578,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.05970126390457153},{"word":"solution","start":38.61,"end":39.11,"confidence":0.97509766,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.040355511009693146},{"word":"it","start":39.17,"end":39.67,"confidence":0.9880371,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.037783943116664886},{"word":"we","start":40.69,"end":40.93,"confidence":0.7128906,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.028041653335094452},{"word":"are","start":40.93,"end":41.09,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.027972685173153877},{"word":"a","start":41.09,"end":41.59,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.031103167682886124},{"word":"managed","start":41.73,"end":42.13,"confidence":0.8701172,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.03981408476829529},{"word":"service","start":42.13,"end":42.53,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.02293435670435429},{"word":"provider","start":42.53,"end":43.03,"confidence":0.99902344,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.017541246488690376},{"word":"we","start":43.695004,"end":43.855003,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.010992806404829024},{"word":"are","start":43.855003,"end":43.935,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01829500682651997},{"word":"also","start":43.935,"end":44.335003,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.014517009258270264},{"word":"microsoft","start":44.335003,"end":44.815002,"confidence":0.921875,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.037188105285167694},{"word":"trusted","start":44.815002,"end":45.295002,"confidence":0.98535156,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.042799659073352814},{"word":"partner","start":45.295002,"end":45.795002,"confidence":1.0,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.039499156177043915},{"word":"providing","start":46.015003,"end":46.495003,"confidence":0.7558594,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.04060062393546104},{"word":"services","start":46.495003,"end":46.995003,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.05105266720056534},{"word":"for","start":47.055,"end":47.455,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05989532172679901},{"word":"cloud","start":47.455,"end":47.855003,"confidence":0.97802734,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.07927300035953522},{"word":"solution","start":47.855003,"end":48.355003,"confidence":0.9951172,"punctuated_word":"solution,","sentiment":"neutral","sentiment_score":0.05203956738114357},{"word":"cybersecurity","start":49.215,"end":49.715,"confidence":0.79003906,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.0494668185710907},{"word":"backup","start":50.255,"end":50.655003,"confidence":0.9536133,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.05910835787653923},{"word":"and","start":50.655003,"end":50.815002,"confidence":0.8222656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04885350912809372},{"word":"recovery","start":50.815002,"end":51.315002,"confidence":0.9851074,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.06350525468587875},{"word":"sharepoint","start":51.455,"end":51.955,"confidence":0.9851888,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.05551442131400108},{"word":"manage","start":52.735,"end":53.135002,"confidence":0.72314453,"punctuated_word":"Manage","sentiment":"neutral","sentiment_score":0.04736337810754776},{"word":"three","start":53.135002,"end":53.375,"confidence":0.9941406,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.03413231670856476},{"word":"sixty","start":53.375,"end":53.695,"confidence":0.61279297,"punctuated_word":"sixty","sentiment":"neutral","sentiment_score":0.02171323448419571},{"word":"five","start":53.695,"end":54.175003,"confidence":0.9890137,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.027396034449338913},{"word":"power","start":54.175003,"end":54.495003,"confidence":0.99316406,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.07561615109443665},{"word":"bi","start":54.495003,"end":54.815002,"confidence":0.91503906,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.034925054758787155},{"word":"and","start":54.815002,"end":55.055,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.009386587888002396},{"word":"many","start":55.055,"end":55.295002,"confidence":0.99902344,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.01858602650463581},{"word":"more","start":55.295002,"end":55.795002,"confidence":0.99560547,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.011394227854907513},{"word":"and","start":56.27,"end":56.77,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.002408308908343315},{"word":"reason","start":56.83,"end":57.15,"confidence":0.53271484,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.021554620936512947},{"word":"for","start":57.15,"end":57.39,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.024341842159628868},{"word":"my","start":57.39,"end":57.55,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.01607702672481537},{"word":"call","start":57.55,"end":57.79,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.008907223120331764},{"word":"today","start":57.79,"end":58.29,"confidence":0.9794922,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.01069238781929016},{"word":"aaron","start":59.07,"end":59.57,"confidence":0.857666,"punctuated_word":"Aaron,","sentiment":"neutral","sentiment_score":-0.01861150935292244},{"word":"same","start":59.79,"end":60.03,"confidence":0.96777344,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.02239631488919258},{"word":"thing","start":60.03,"end":60.190002,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.013527829200029371},{"word":"as","start":60.190002,"end":60.43,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.013046938925981522},{"word":"before","start":60.43,"end":60.93,"confidence":0.76708984,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":-0.017069868743419647},{"word":"we're","start":61.47,"end":61.79,"confidence":0.99853516,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.04250072687864304},{"word":"only","start":61.79,"end":62.11,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.05221790075302124},{"word":"hoping","start":62.11,"end":62.35,"confidence":0.9980469,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":-0.026636328548192974},{"word":"to","start":62.35,"end":62.59,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.016568506136536598},{"word":"arrange","start":62.59,"end":62.91,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.0004739910364151001},{"word":"an","start":62.91,"end":63.15,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.01324392482638359},{"word":"introductory","start":63.15,"end":63.65,"confidence":0.9970703,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":-0.008667677640914917},{"word":"meeting","start":63.95,"end":64.270004,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.011123638600111008},{"word":"with","start":64.270004,"end":64.43,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.020542921498417854},{"word":"you","start":64.43,"end":64.75,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.038851261138916016},{"word":"simply","start":64.75,"end":65.15,"confidence":0.96533203,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":-0.042616814374923706},{"word":"to","start":65.15,"end":65.65,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.27258801460266113},{"word":"introduce","start":65.79,"end":66.19,"confidence":0.92822266,"punctuated_word":"introduce","sentiment":"negative","sentiment_score":-0.3573259115219116},{"word":"our","start":66.19,"end":66.35,"confidence":0.9941406,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.4149722456932068},{"word":"company","start":66.35,"end":66.85,"confidence":1.0,"punctuated_word":"company.","sentiment":"negative","sentiment_score":-0.3638591468334198},{"word":"alright","start":72.11288,"end":72.61288,"confidence":0.82592773,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09680958837270735},{"word":"no","start":72.91287,"end":73.23288,"confidence":0.94921875,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.10629492253065108},{"word":"no","start":73.23288,"end":73.392876,"confidence":0.7988281,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.1009414941072464},{"word":"worries","start":73.392876,"end":73.892876,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.15143640339374542},{"word":"thank","start":73.95287,"end":74.19288,"confidence":0.6328125,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.26950955390930176},{"word":"you","start":74.19288,"end":74.69288,"confidence":0.9812012,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.15902955830097198}],"paragraphs":{"transcript":"\nYeah. Good morning. Aaron, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. I don't know. I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Aaron, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company. Alright.\n\nNo no worries. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":0.0920017808675766},{"text":"Good morning.","start":4.0,"end":4.66,"sentiment":"positive","sentiment_score":0.3358910232782364},{"text":"Aaron, it's Ronald from Cloud Solution IT.","start":5.2799997,"end":9.78,"sentiment":"neutral","sentiment_score":0.2594584418194635},{"text":"How are you doing today?","start":10.32,"end":11.54,"sentiment":"neutral","sentiment_score":0.25056142807006837},{"text":"Alright.","start":13.28,"end":13.679999,"sentiment":"neutral","sentiment_score":0.29438433051109314}],"sentiment":"neutral","sentiment_score":0.25794902443885803,"num_words":16,"start":3.76,"end":13.679999},{"sentences":[{"text":"Okay.","start":13.679999,"end":13.92,"sentiment":"positive","sentiment_score":0.4302070736885071},{"text":"That's wonderful.","start":13.92,"end":14.58,"sentiment":"positive","sentiment_score":0.6695808172225952},{"text":"I don't know.","start":15.375,"end":15.775001,"sentiment":"neutral","sentiment_score":0.08995421230792999},{"text":"I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year.","start":15.775001,"end":23.955,"sentiment":"neutral","sentiment_score":0.010246941387387258},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":24.415,"end":34.71,"sentiment":"neutral","sentiment_score":0.042372030723426074}],"sentiment":"neutral","sentiment_score":0.05688836940060385,"num_words":61,"start":13.679999,"end":34.71},{"sentences":[{"text":"Name of the company again, it's Cloud Solution IT.","start":35.73,"end":39.67,"sentiment":"neutral","sentiment_score":0.03889972778658072},{"text":"We are a managed service provider.","start":40.69,"end":43.03,"sentiment":"neutral","sentiment_score":0.0279011990254124},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":43.695004,"end":55.795002,"sentiment":"neutral","sentiment_score":0.04012457188218832},{"text":"And reason for my call today, Aaron, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company.","start":56.27,"end":66.85,"sentiment":"neutral","sentiment_score":-0.07114903456889667},{"text":"Alright.","start":72.11288,"end":72.61288,"sentiment":"neutral","sentiment_score":0.09680958837270735}],"sentiment":"neutral","sentiment_score":-0.003469347300480551,"num_words":67,"start":35.73,"end":72.61288},{"sentences":[{"text":"No no worries.","start":72.91287,"end":73.892876,"sentiment":"neutral","sentiment_score":0.11955760667721431},{"text":"Thank you.","start":73.95287,"end":74.69288,"sentiment":"neutral","sentiment_score":0.21426955610513687}],"sentiment":"neutral","sentiment_score":0.15744238644838332,"num_words":5,"start":72.91287,"end":74.69288}]}}]},{"alternatives":[{"transcript":"Hello? Aaron speaking. Good. Yeah. I don't have time, and I'm not interested. So we don't need any service from you guys. So we're all good. Thank you.","confidence":0.9914551,"words":[{"word":"hello","start":1.12,"end":1.4399999,"confidence":0.73950195,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.008054142817854881},{"word":"aaron","start":1.4399999,"end":1.68,"confidence":0.5961914,"punctuated_word":"Aaron","sentiment":"neutral","sentiment_score":0.013779887929558754},{"word":"speaking","start":1.68,"end":2.1799998,"confidence":0.9436035,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.01377249974757433},{"word":"good","start":12.0,"end":12.5,"confidence":0.80615234,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.3625812530517578},{"word":"yeah","start":65.06,"end":65.3,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1272926926612854},{"word":"i","start":65.3,"end":65.46,"confidence":0.9921875,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35277554392814636},{"word":"don't","start":65.46,"end":65.62,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3540217876434326},{"word":"have","start":65.62,"end":65.86,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.3290078043937683},{"word":"time","start":65.86,"end":66.02,"confidence":0.8544922,"punctuated_word":"time,","sentiment":"negative","sentiment_score":-0.3403928279876709},{"word":"and","start":66.02,"end":66.26,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3661535978317261},{"word":"i'm","start":66.26,"end":66.42,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.32927918434143066},{"word":"not","start":66.42,"end":66.66,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5670835971832275},{"word":"interested","start":66.66,"end":67.06,"confidence":0.77685547,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.4692562222480774},{"word":"so","start":67.06,"end":67.38,"confidence":0.97998047,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.4352601766586304},{"word":"we","start":67.38,"end":67.54,"confidence":0.8857422,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.5050507187843323},{"word":"don't","start":67.54,"end":67.7,"confidence":0.9970703,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4381314218044281},{"word":"need","start":67.7,"end":67.86,"confidence":0.99902344,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.3846622705459595},{"word":"any","start":67.86,"end":68.1,"confidence":0.99902344,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.3922341465950012},{"word":"service","start":68.1,"end":68.42,"confidence":0.5493164,"punctuated_word":"service","sentiment":"negative","sentiment_score":-0.4737576842308045},{"word":"from","start":68.42,"end":68.66,"confidence":0.9970703,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.4370301067829132},{"word":"you","start":68.66,"end":68.74,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.456943541765213},{"word":"guys","start":68.74,"end":68.979996,"confidence":0.8779297,"punctuated_word":"guys.","sentiment":"negative","sentiment_score":-0.4099976122379303},{"word":"so","start":68.979996,"end":69.22,"confidence":0.875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14584991335868835},{"word":"we're","start":69.22,"end":69.38,"confidence":0.97802734,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.010499170050024986},{"word":"all","start":69.38,"end":69.46,"confidence":0.9790039,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.02587689459323883},{"word":"good","start":69.46,"end":69.62,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":-0.12237922847270966},{"word":"thank","start":69.62,"end":69.86,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.15150269865989685},{"word":"you","start":69.86,"end":70.36,"confidence":0.9914551,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.06660889089107513}],"paragraphs":{"transcript":"\nHello? Aaron speaking. Good. Yeah. I don't have time, and I'm not interested.\n\nSo we don't need any service from you guys. So we're all good. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.12,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.008054142817854881},{"text":"Aaron speaking.","start":1.4399999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.013776193838566542},{"text":"Good.","start":12.0,"end":12.5,"sentiment":"positive","sentiment_score":0.3625812530517578},{"text":"Yeah.","start":65.06,"end":65.3,"sentiment":"neutral","sentiment_score":-0.1272926926612854},{"text":"I don't have time, and I'm not interested.","start":65.3,"end":67.06,"sentiment":"negative","sentiment_score":-0.388496320694685}],"sentiment":"neutral","sentiment_score":-0.21823657497477073,"num_words":13,"start":1.12,"end":67.06},{"sentences":[{"text":"So we don't need any service from you guys.","start":67.06,"end":68.979996,"sentiment":"negative","sentiment_score":-0.4370075199339125},{"text":"So we're all good.","start":68.979996,"end":69.62,"sentiment":"neutral","sentiment_score":-0.06321285432204604},{"text":"Thank you.","start":69.62,"end":70.36,"sentiment":"neutral","sentiment_score":0.10905579477548599}],"sentiment":"neutral","sentiment_score":-0.26452050047616166,"num_words":15,"start":67.06,"end":70.36}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Aaron speaking.\n\nChannel 0: Yeah. Good morning. Aaron, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good.\n\nChannel 0: Alright. Okay. That's wonderful. I don't know. I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year.\n\nAnd during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Aaron, same thing as before, we're only hoping to arrange an introductory meeting with you simply\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: I don't have\n\nChannel 0: introduce\n\nChannel 1: time, and\n\nChannel 0: our\n\nChannel 1: I'm\n\nChannel 0: company.\n\nChannel 1: not interested. So we don't need any service from you guys. So we're all good. Thank you.\n\nChannel 0: Alright. No no worries. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.12,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.008054142817854881},{"text":"Aaron speaking.","start":1.4399999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.013776193838566542}],"sentiment":"neutral","sentiment_score":0.011868843498329321,"channel":1,"num_words":3,"start":1.12,"end":2.1799998},{"sentences":[{"text":"Yeah.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":0.0920017808675766},{"text":"Good morning.","start":4.0,"end":4.66,"sentiment":"positive","sentiment_score":0.3358910232782364},{"text":"Aaron, it's Ronald from Cloud Solution IT.","start":5.2799997,"end":9.78,"sentiment":"neutral","sentiment_score":0.2594584418194635},{"text":"How are you doing today?","start":10.32,"end":11.54,"sentiment":"neutral","sentiment_score":0.25056142807006837}],"sentiment":"neutral","sentiment_score":0.25552000403404235,"channel":0,"num_words":15,"start":3.76,"end":11.54},{"sentences":[{"text":"Good.","start":12.0,"end":12.5,"sentiment":"positive","sentiment_score":0.3625812530517578}],"sentiment":"positive","sentiment_score":0.3625812530517578,"channel":1,"num_words":1,"start":12.0,"end":12.5},{"sentences":[{"text":"Alright.","start":13.28,"end":13.679999,"sentiment":"neutral","sentiment_score":0.29438433051109314},{"text":"Okay.","start":13.679999,"end":13.92,"sentiment":"positive","sentiment_score":0.4302070736885071},{"text":"That's wonderful.","start":13.92,"end":14.58,"sentiment":"positive","sentiment_score":0.6695808172225952},{"text":"I don't know.","start":15.375,"end":15.775001,"sentiment":"neutral","sentiment_score":0.08995421230792999},{"text":"I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year.","start":15.775001,"end":23.955,"sentiment":"neutral","sentiment_score":0.010246941387387258}],"sentiment":"neutral","sentiment_score":0.07487228669758354,"channel":0,"num_words":35,"start":13.28,"end":23.955},{"sentences":[{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":24.415,"end":34.71,"sentiment":"neutral","sentiment_score":0.042372030723426074},{"text":"Name of the company again, it's Cloud Solution IT.","start":35.73,"end":39.67,"sentiment":"neutral","sentiment_score":0.03889972778658072},{"text":"We are a managed service provider.","start":40.69,"end":43.03,"sentiment":"neutral","sentiment_score":0.0279011990254124},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":43.695004,"end":55.795002,"sentiment":"neutral","sentiment_score":0.04012457188218832},{"text":"And reason for my call today, Aaron, same thing as before, we're only hoping to arrange an introductory meeting with you simply","start":56.27,"end":65.15,"sentiment":"neutral","sentiment_score":-0.020051344551823357}],"sentiment":"neutral","sentiment_score":0.024983531355941564,"channel":0,"num_words":89,"start":24.415,"end":65.15},{"sentences":[{"text":"Yeah.","start":65.06,"end":65.3,"sentiment":"neutral","sentiment_score":-0.1272926926612854}],"sentiment":"neutral","sentiment_score":-0.1272926926612854,"channel":1,"num_words":1,"start":65.06,"end":65.3},{"sentences":[{"text":"to","start":65.15,"end":65.65,"sentiment":"neutral","sentiment_score":-0.27258801460266113}],"sentiment":"neutral","sentiment_score":-0.27258801460266113,"channel":0,"num_words":1,"start":65.15,"end":65.65},{"sentences":[{"text":"I don't have","start":65.3,"end":65.86,"sentiment":"negative","sentiment_score":-0.3452683786551158}],"sentiment":"negative","sentiment_score":-0.3452683786551158,"channel":1,"num_words":3,"start":65.3,"end":65.86},{"sentences":[{"text":"introduce","start":65.79,"end":66.19,"sentiment":"negative","sentiment_score":-0.3573259115219116}],"sentiment":"negative","sentiment_score":-0.3573259115219116,"channel":0,"num_words":1,"start":65.79,"end":66.19},{"sentences":[{"text":"time, and","start":65.86,"end":66.26,"sentiment":"negative","sentiment_score":-0.3532732129096985}],"sentiment":"negative","sentiment_score":-0.3532732129096985,"channel":1,"num_words":2,"start":65.86,"end":66.26},{"sentences":[{"text":"our","start":66.19,"end":66.35,"sentiment":"negative","sentiment_score":-0.4149722456932068}],"sentiment":"negative","sentiment_score":-0.4149722456932068,"channel":0,"num_words":1,"start":66.19,"end":66.35},{"sentences":[{"text":"I'm","start":66.26,"end":66.42,"sentiment":"neutral","sentiment_score":-0.32927918434143066}],"sentiment":"neutral","sentiment_score":-0.32927918434143066,"channel":1,"num_words":1,"start":66.26,"end":66.42},{"sentences":[{"text":"company.","start":66.35,"end":66.85,"sentiment":"negative","sentiment_score":-0.3638591468334198}],"sentiment":"negative","sentiment_score":-0.3638591468334198,"channel":0,"num_words":1,"start":66.35,"end":66.85},{"sentences":[{"text":"not interested.","start":66.42,"end":67.06,"sentiment":"negative","sentiment_score":-0.5181699097156525},{"text":"So we don't need any service from you guys.","start":67.06,"end":68.979996,"sentiment":"negative","sentiment_score":-0.4370075199339125},{"text":"So we're all good.","start":68.979996,"end":69.62,"sentiment":"neutral","sentiment_score":-0.06321285432204604},{"text":"Thank you.","start":69.62,"end":70.36,"sentiment":"neutral","sentiment_score":0.10905579477548599}],"sentiment":"neutral","sentiment_score":-0.2943616074455135,"channel":1,"num_words":17,"start":66.42,"end":70.36},{"sentences":[{"text":"Alright.","start":72.11288,"end":72.61288,"sentiment":"neutral","sentiment_score":0.09680958837270735},{"text":"No no worries.","start":72.91287,"end":73.892876,"sentiment":"neutral","sentiment_score":0.11955760667721431},{"text":"Thank you.","start":73.95287,"end":74.69288,"sentiment":"neutral","sentiment_score":0.21426955610513687}],"sentiment":"neutral","sentiment_score":0.14733692010243735,"channel":0,"num_words":6,"start":72.11288,"end":74.69288}]},"summary":{"result":"success","short":"An IT representative from Cloud Solution IT calls Aaron to introduce their company and offer their services as a managed service provider and Microsoft trusted partner. The representative explains that they only need an introductory meeting with Aaron's CTO, Baljit Singh, to introduce their services and avoid any intellectual property loss. Aaron declines and states that they do not need any service from the company."},"intents":{"segments":[{"text":"I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":26,"end_word":80,"intents":[{"intent":"Introduce company and services","confidence_score":0.027683815}]},{"text":"And reason for my call today, Aaron, same thing as before, we're only hoping to arrange an introductory meeting with you simply Yeah.","start_word":121,"end_word":143,"intents":[{"intent":"Schedule introductory meeting","confidence_score":0.0063619427}]}]},"sentiments":{"segments":[{"text":"Hello? Aaron speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.03449096530675888},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.33444973826408386},{"text":"Aaron, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":6,"end_word":17,"sentiment":"neutral","sentiment_score":0.2628819942474365},{"text":"Good.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.3625812530517578},{"text":"Alright.","start_word":19,"end_word":19,"sentiment":"neutral","sentiment_score":0.29438433051109314},{"text":"Okay. That's wonderful.","start_word":20,"end_word":22,"sentiment":"positive","sentiment_score":0.6075075268745422},{"text":"I don't know. I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Aaron, same thing as before, we're only hoping to arrange an introductory meeting with you simply Yeah.","start_word":23,"end_word":143,"sentiment":"neutral","sentiment_score":0.022685328498482704},{"text":"to I don't have introduce time, and our I'm company. not interested. So we don't need any service from you guys.","start_word":144,"end_word":164,"sentiment":"negative","sentiment_score":-0.39600494503974915},{"text":"So we're all good. Thank you. Alright. No no worries. Thank you.","start_word":165,"end_word":176,"sentiment":"neutral","sentiment_score":0.07185802608728409}],"average":{"sentiment":"neutral","sentiment_score":0.01739777630639945}}}}