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Very good afternoon. See, I'm using a number which is from India, and I am not receiving SMS. So when I'm just checking it, I can see that my SMS has been blocked or deactivated. So I I eagerly waiting to activate that because I supposed to get some, you know, OTPs from the bank. Mhmm. So could you please help me out? Oh, so it has services in Australia also? Oh, okay. Because okay. Fine. Fine. Okay. I thought because they have the link between this. Okay. So you don't have any options to help me out, apparently, here. Okay. Cool then. Thank you. Oh, you cannot check the status of my number? Oh, okay then. Cool. 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Very good afternoon. See, I'm using a number which is from India, and I am not receiving SMS. So when I'm just checking it, I can see that my SMS has been blocked or deactivated. So I I eagerly waiting to activate that because I supposed to get some, you know, OTPs from the bank.\n\nMhmm. So could you please help me out? Oh, so it has services in Australia also? Oh, okay. Because okay.\n\nFine. Fine. Okay. I thought because they have the link between this. Okay.\n\nSo you don't have any options to help me out, apparently, here. Okay. Cool then. Thank you. Oh, you cannot check the status of my number?\n\nOh, okay then. Cool. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.6,"end":8.08,"sentiment":"neutral","sentiment_score":0.12631073594093323},{"text":"Very good afternoon.","start":8.08,"end":9.94,"sentiment":"neutral","sentiment_score":0.2860783537228902},{"text":"See, I'm using a number which is from India, and I am not receiving SMS.","start":11.5199995,"end":17.985,"sentiment":"neutral","sentiment_score":-0.08927219149967035},{"text":"So when I'm just checking it, I can see that my SMS has been blocked or deactivated.","start":18.605,"end":25.744999,"sentiment":"neutral","sentiment_score":-0.22049750256187775},{"text":"So I I eagerly waiting to activate that because I supposed to get some, you know, OTPs from the bank.","start":26.365,"end":34.01,"sentiment":"neutral","sentiment_score":-0.09352557267993689}],"sentiment":"neutral","sentiment_score":-0.10666975129528769,"num_words":56,"start":7.6,"end":34.01},{"sentences":[{"text":"Mhmm.","start":35.27,"end":35.77,"sentiment":"neutral","sentiment_score":-0.020664766430854797},{"text":"So could you please help me out?","start":35.989998,"end":37.61,"sentiment":"neutral","sentiment_score":0.004803551893149104},{"text":"Oh, so it has services in Australia also?","start":61.100002,"end":63.84,"sentiment":"neutral","sentiment_score":-0.03718363889493048},{"text":"Oh, okay.","start":71.695,"end":72.255,"sentiment":"neutral","sentiment_score":-0.026367751881480217},{"text":"Because okay.","start":72.255,"end":73.215,"sentiment":"neutral","sentiment_score":-0.017841003835201263}],"sentiment":"neutral","sentiment_score":-0.018646326288580893,"num_words":20,"start":35.27,"end":73.215},{"sentences":[{"text":"Fine.","start":73.215,"end":73.534996,"sentiment":"neutral","sentiment_score":0.023120762780308723},{"text":"Fine.","start":73.534996,"end":73.935,"sentiment":"neutral","sentiment_score":0.009962530806660652},{"text":"Okay.","start":73.935,"end":74.255,"sentiment":"neutral","sentiment_score":-0.015832453966140747},{"text":"I thought because they have the link between this.","start":74.255,"end":76.814995,"sentiment":"neutral","sentiment_score":-0.04984703804883692},{"text":"Okay.","start":76.814995,"end":77.215,"sentiment":"neutral","sentiment_score":-0.11862234771251678}],"sentiment":"neutral","sentiment_score":-0.042307296194709264,"num_words":13,"start":73.215,"end":77.215},{"sentences":[{"text":"So you don't have any options to help me out, apparently, here.","start":77.215,"end":80.595,"sentiment":"neutral","sentiment_score":-0.2282706784705321},{"text":"Okay.","start":84.335,"end":84.735,"sentiment":"neutral","sentiment_score":-0.07152051478624344},{"text":"Cool then.","start":84.735,"end":85.215,"sentiment":"neutral","sentiment_score":0.02106793224811554},{"text":"Thank you.","start":85.215,"end":85.955,"sentiment":"neutral","sentiment_score":0.17990625649690628},{"text":"Oh, you cannot check the status of my number?","start":89.54,"end":91.560005,"sentiment":"neutral","sentiment_score":-0.15207448601722717}],"sentiment":"neutral","sentiment_score":-0.1452881020422165,"num_words":26,"start":77.215,"end":91.560005},{"sentences":[{"text":"Oh, okay then.","start":95.54,"end":96.26,"sentiment":"neutral","sentiment_score":0.035216799626747765},{"text":"Cool.","start":96.26,"end":96.5,"sentiment":"neutral","sentiment_score":0.19755055010318756},{"text":"Thank you.","start":96.5,"end":97.240005,"sentiment":"neutral","sentiment_score":0.2864152491092682}],"sentiment":"neutral","sentiment_score":0.14600524120032787,"num_words":6,"start":95.54,"end":97.240005}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. Very good afternoon. See, I'm using a number which is from India,\n\nChannel 0: Mhmm.\n\nChannel 1: and I am not receiving SMS. So when I'm just checking it, I can see that my SMS has been blocked or deactivated. So I I eagerly waiting to activate that because I supposed to get some, you know, OTPs from the bank. Mhmm. So could you please help me out?\n\nChannel 0: Okay. I see since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they are the one who have your account.\n\nChannel 1: Oh, so it has services in Australia also?\n\nChannel 0: We are a different company. We're not connected or affiliated with them.\n\nChannel 1: Oh, okay. Because okay. Fine. Fine. Okay.\n\nI thought because\n\nChannel 0: Yeah.\n\nChannel 1: they have the link between this. Okay. So you don't have any options to help me out, apparently, here.\n\nChannel 0: Yeah. Unfortunately,\n\nChannel 1: Okay. Cool\n\nChannel 0: since\n\nChannel 1: then. Thank you.\n\nChannel 0: that's an InGen phone number.\n\nChannel 1: Oh, you cannot check the status of my number?\n\nChannel 0: Yeah. We cannot we cannot see it on our end.\n\nChannel 1: Oh, okay then. Cool. Thank you.\n\nChannel 0: You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.10306130349636078},{"text":"Good afternoon.","start":1.76,"end":2.5,"sentiment":"neutral","sentiment_score":0.27174708247184753},{"text":"This is Maureen from Airtel tech support.","start":2.6399999,"end":5.14,"sentiment":"neutral","sentiment_score":0.24348592119557516},{"text":"How can I assist you today?","start":5.7599998,"end":7.22,"sentiment":"neutral","sentiment_score":0.25611504167318344}],"sentiment":"neutral","sentiment_score":0.24297794792801142,"channel":0,"num_words":16,"start":1.1999999,"end":7.22},{"sentences":[{"text":"Hi.","start":7.6,"end":8.08,"sentiment":"neutral","sentiment_score":0.12631073594093323},{"text":"Very good afternoon.","start":8.08,"end":9.94,"sentiment":"neutral","sentiment_score":0.2860783537228902},{"text":"See, I'm using a number which is from India,","start":11.5199995,"end":14.42,"sentiment":"neutral","sentiment_score":0.014626239115993181}],"sentiment":"neutral","sentiment_score":0.08586014993488789,"channel":1,"num_words":13,"start":7.6,"end":14.42},{"sentences":[{"text":"Mhmm.","start":14.575,"end":15.075,"sentiment":"neutral","sentiment_score":-0.017654452472925186}],"sentiment":"neutral","sentiment_score":-0.017654452472925186,"channel":0,"num_words":1,"start":14.575,"end":15.075},{"sentences":[{"text":"and I am not receiving SMS.","start":16.125,"end":17.985,"sentiment":"neutral","sentiment_score":-0.24511983742316565},{"text":"So when I'm just checking it, I can see that my SMS has been blocked or deactivated.","start":18.605,"end":25.744999,"sentiment":"neutral","sentiment_score":-0.22049750256187775},{"text":"So I I eagerly waiting to activate that because I supposed to get some, you know, OTPs from the bank.","start":26.365,"end":34.01,"sentiment":"neutral","sentiment_score":-0.09352557267993689},{"text":"Mhmm.","start":35.27,"end":35.77,"sentiment":"neutral","sentiment_score":-0.020664766430854797},{"text":"So could you please help me out?","start":35.989998,"end":37.61,"sentiment":"neutral","sentiment_score":0.004803551893149104}],"sentiment":"neutral","sentiment_score":-0.13875937107585223,"channel":1,"num_words":51,"start":16.125,"end":37.61},{"sentences":[{"text":"Okay.","start":39.215,"end":39.535,"sentiment":"neutral","sentiment_score":-0.04214420169591904},{"text":"I see since we are Airtel Australia, we only service Australian phone numbers.","start":39.535,"end":45.875,"sentiment":"neutral","sentiment_score":-0.10846066016417283},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":46.575,"end":54.355,"sentiment":"negative","sentiment_score":-0.3582221542795499},{"text":"So I suggest you contact them directly because they are the one who have your account.","start":54.68,"end":59.899998,"sentiment":"neutral","sentiment_score":-0.1260966109111905}],"sentiment":"neutral","sentiment_score":-0.20661827782168984,"channel":0,"num_words":48,"start":39.215,"end":59.899998},{"sentences":[{"text":"Oh, so it has services in Australia also?","start":61.100002,"end":63.84,"sentiment":"neutral","sentiment_score":-0.03718363889493048}],"sentiment":"neutral","sentiment_score":-0.03718363889493048,"channel":1,"num_words":8,"start":61.100002,"end":63.84},{"sentences":[{"text":"We are a different company.","start":65.72,"end":67.259995,"sentiment":"neutral","sentiment_score":-0.10685621201992035},{"text":"We're not connected or affiliated with them.","start":67.655,"end":70.555,"sentiment":"neutral","sentiment_score":-0.11854913085699081}],"sentiment":"neutral","sentiment_score":-0.11367708134154479,"channel":0,"num_words":12,"start":65.72,"end":70.555},{"sentences":[{"text":"Oh, okay.","start":71.695,"end":72.255,"sentiment":"neutral","sentiment_score":-0.026367751881480217},{"text":"Because okay.","start":72.255,"end":73.215,"sentiment":"neutral","sentiment_score":-0.017841003835201263},{"text":"Fine.","start":73.215,"end":73.534996,"sentiment":"neutral","sentiment_score":0.023120762780308723},{"text":"Fine.","start":73.534996,"end":73.935,"sentiment":"neutral","sentiment_score":0.009962530806660652},{"text":"Okay.","start":73.935,"end":74.255,"sentiment":"neutral","sentiment_score":-0.015832453966140747}],"sentiment":"neutral","sentiment_score":-0.010166667401790619,"channel":1,"num_words":7,"start":71.695,"end":74.255},{"sentences":[{"text":"I thought because","start":74.255,"end":75.295,"sentiment":"neutral","sentiment_score":-0.026819818342725437}],"sentiment":"neutral","sentiment_score":-0.026819818342725437,"channel":1,"num_words":3,"start":74.255,"end":75.295},{"sentences":[{"text":"Yeah.","start":75.174995,"end":75.674995,"sentiment":"neutral","sentiment_score":-0.04330593720078468}],"sentiment":"neutral","sentiment_score":-0.04330593720078468,"channel":0,"num_words":1,"start":75.174995,"end":75.674995},{"sentences":[{"text":"they have the link between this.","start":75.295,"end":76.814995,"sentiment":"neutral","sentiment_score":-0.06136064790189266},{"text":"Okay.","start":76.814995,"end":77.215,"sentiment":"neutral","sentiment_score":-0.11862234771251678},{"text":"So you don't have any options to help me out, apparently, here.","start":77.215,"end":80.595,"sentiment":"neutral","sentiment_score":-0.2282706784705321}],"sentiment":"neutral","sentiment_score":-0.16979128298790833,"channel":1,"num_words":19,"start":75.295,"end":80.595},{"sentences":[{"text":"Yeah.","start":81.77,"end":82.17,"sentiment":"neutral","sentiment_score":-0.08648760616779327},{"text":"Unfortunately,","start":82.17,"end":82.67,"sentiment":"neutral","sentiment_score":-0.09278909862041472}],"sentiment":"neutral","sentiment_score":-0.089638352394104,"channel":0,"num_words":2,"start":81.77,"end":82.67},{"sentences":[{"text":"Okay.","start":84.335,"end":84.735,"sentiment":"neutral","sentiment_score":-0.07152051478624344},{"text":"Cool","start":84.735,"end":84.975,"sentiment":"neutral","sentiment_score":0.03377537429332733}],"sentiment":"neutral","sentiment_score":-0.018872570246458054,"channel":1,"num_words":2,"start":84.335,"end":84.975},{"sentences":[{"text":"since","start":84.89,"end":85.39,"sentiment":"neutral","sentiment_score":-0.00043820589780807495}],"sentiment":"neutral","sentiment_score":-0.00043820589780807495,"channel":0,"num_words":1,"start":84.89,"end":85.39},{"sentences":[{"text":"then.","start":84.975,"end":85.215,"sentiment":"neutral","sentiment_score":0.008360490202903748},{"text":"Thank you.","start":85.215,"end":85.955,"sentiment":"neutral","sentiment_score":0.17990625649690628}],"sentiment":"neutral","sentiment_score":0.12272433439890544,"channel":1,"num_words":3,"start":84.975,"end":85.955},{"sentences":[{"text":"that's an InGen phone number.","start":85.53,"end":88.43,"sentiment":"neutral","sentiment_score":0.025320497900247575}],"sentiment":"neutral","sentiment_score":0.025320497900247575,"channel":0,"num_words":5,"start":85.53,"end":88.43},{"sentences":[{"text":"Oh, you cannot check the status of my number?","start":89.54,"end":91.560005,"sentiment":"neutral","sentiment_score":-0.15207448601722717}],"sentiment":"neutral","sentiment_score":-0.15207448601722717,"channel":1,"num_words":9,"start":89.54,"end":91.560005},{"sentences":[{"text":"Yeah.","start":92.57,"end":93.07,"sentiment":"neutral","sentiment_score":-0.11732357740402222},{"text":"We cannot we cannot see it on our 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welcome.","start":98.00888,"end":98.66888,"sentiment":"neutral","sentiment_score":0.31548529863357544},{"text":"Bye.","start":98.728874,"end":99.228874,"sentiment":"neutral","sentiment_score":0.12070387601852416}],"sentiment":"neutral","sentiment_score":0.25055815776189166,"channel":0,"num_words":3,"start":98.00888,"end":99.228874}]},"summary":{"result":"success","short":"A customer from Airtel Australia is experiencing issues receiving SMSs and deactivated oaps from their bank account. The representative informs the customer that they are unable to resolve the issue and suggests contacting Airtel India directly. The customer is also informed that Airtel Australia is different from Airtel India and the representative cannot see the customer's phone number on their end."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I assist you today? Hi.","start_word":3,"end_word":16,"intents":[{"intent":"Request assistance","confidence_score":0.024395715}]},{"text":"See, I'm using a number which is from India, Mhmm. and I am not receiving SMS. So when I'm just checking it, I can see that my SMS has been blocked or deactivated. So I I eagerly waiting to activate that because I supposed to get some, you know, OTPs from the bank. Mhmm.","start_word":20,"end_word":73,"intents":[{"intent":"Troubleshoot issue","confidence_score":0.0031808882}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Hi. Very good afternoon. See, I'm using a number which is from India, Mhmm. and I am not receiving SMS. So when I'm just checking it, I can see that my SMS has been blocked or deactivated. So I I eagerly waiting to activate that because I supposed to get some, you know, OTPs from the bank. Mhmm. So could you please help me out? Okay. I see since we are Airtel Australia, we only service Australian phone numbers.","start_word":0,"end_word":94,"sentiment":"neutral","sentiment_score":-0.029545634984970093},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":95,"end_word":112,"sentiment":"negative","sentiment_score":-0.35879644751548767},{"text":"So I suggest you contact them directly because they are the one who have your account. Oh, so it has services in Australia also? We are a different company. We're not connected or affiliated with them. Oh, okay. Because okay. Fine. Fine. Okay. I thought because Yeah. they have the link between this. Okay. So you don't have any options to help me out, apparently, here. Yeah. Unfortunately, Okay. Cool since then. Thank you. that's an InGen phone number. Oh, you cannot check the status of my number? Yeah. We cannot we cannot see it on our end. Oh, okay then. Cool. Thank you. You're welcome. Bye.","start_word":113,"end_word":219,"sentiment":"neutral","sentiment_score":-0.06029149889945984}],"average":{"sentiment":"neutral","sentiment_score":-0.06838924432891647}}}}