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hi, Dana. It's Annalise calling from OnePath claims. How are you? Good. Thank you.\n\nI was wondering if it was possible to speak with, I think, Caden Milburn who's looking after this particular claim that I've got for a mutual client by the name of Scott Ware. Wondering if he was available to have a chat at all. Of course, you can. No problem. That's okay.\n\nAwesome. Thank you.","paragraphs":[{"sentences":[{"text":"Oh, hi, Dana.","start":4.96,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.1317827304204305},{"text":"It's Annalise calling from OnePath claims.","start":5.7599998,"end":7.6,"sentiment":"neutral","sentiment_score":0.12742484112580618},{"text":"How are you?","start":7.6,"end":8.42,"sentiment":"neutral","sentiment_score":0.17607938249905905},{"text":"Good.","start":11.36,"end":11.679999,"sentiment":"positive","sentiment_score":0.41613924503326416},{"text":"Thank you.","start":11.679999,"end":12.5,"sentiment":"positive","sentiment_score":0.4604594111442566}],"sentiment":"neutral","sentiment_score":0.20167956352233887,"num_words":15,"start":4.96,"end":12.5},{"sentences":[{"text":"I was wondering if it was possible to speak with, I think, Caden Milburn who's looking after this particular claim that I've got for a mutual client by the name of Scott Ware.","start":12.96,"end":21.914999,"sentiment":"neutral","sentiment_score":0.027755320410836826},{"text":"Wondering if he was available to have a chat at all.","start":22.535,"end":25.275,"sentiment":"neutral","sentiment_score":0.0028115803037177434},{"text":"Of course, you can.","start":28.855,"end":29.914999,"sentiment":"neutral","sentiment_score":0.037938397377729416},{"text":"No problem.","start":32.8,"end":33.54,"sentiment":"neutral","sentiment_score":0.17975474894046783},{"text":"That's okay.","start":96.659996,"end":97.399994,"sentiment":"positive","sentiment_score":0.38392506539821625}],"sentiment":"neutral","sentiment_score":0.042807041828592234,"num_words":52,"start":12.96,"end":97.399994},{"sentences":[{"text":"Awesome.","start":101.785,"end":102.185005,"sentiment":"positive","sentiment_score":0.5798131227493286},{"text":"Thank you.","start":102.185005,"end":102.925,"sentiment":"positive","sentiment_score":0.6300187408924103}],"sentiment":"positive","sentiment_score":0.6132835348447164,"num_words":3,"start":101.785,"end":102.925}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. Oaktree Financial. This is Dana.\n\nChannel 1: Oh, hi, Dana. It's Annalise calling from OnePath claims. How are you?\n\nChannel 0: I'm very well. Thank you, Annalise. How are you today?\n\nChannel 1: Good. Thank you. I was wondering if it was possible to speak with, I think, Caden Milburn who's looking after this particular claim that I've got for a mutual client by the name of Scott Ware.\n\nChannel 0: Yep.\n\nChannel 1: Wondering if he was available to have a chat at all.\n\nChannel 0: I will just double check if he's available. Can I put you on a quick hold?\n\nChannel 1: Of course, you can.\n\nChannel 0: Great. Thank you. Won't be a moment. Thank you.\n\nChannel 1: No problem.\n\nChannel 0: Hi, Annalise. Thank you so much for holding.\n\nChannel 1: That's okay.\n\nChannel 0: I've got Caden here ready to go. I'm just gonna transfer you through. I won't be a moment.\n\nChannel 1: Awesome. Thank you.\n\nChannel 0: My pleasure. Thanks so much.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.8399999,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.31601399183273315},{"text":"Oaktree Financial.","start":2.3999999,"end":3.28,"sentiment":"neutral","sentiment_score":0.16359228640794754},{"text":"This is Dana.","start":3.28,"end":4.18,"sentiment":"neutral","sentiment_score":0.09174725910027821}],"sentiment":"neutral","sentiment_score":0.1763506191117423,"channel":0,"num_words":7,"start":1.8399999,"end":4.18},{"sentences":[{"text":"Oh, hi, Dana.","start":4.96,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.1317827304204305},{"text":"It's Annalise calling from OnePath claims.","start":5.7599998,"end":7.6,"sentiment":"neutral","sentiment_score":0.12742484112580618},{"text":"How are 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Annalise asks if Scott Ware is available and transfers Annalise to him, where he introduces himself and confirms that he is ready to go to speak with him."},"intents":{"segments":[{"text":"I was wondering if it was possible to speak with, I think, Caden Milburn who's looking after this particular claim that I've got for a mutual client by the name of Scott Ware.","start_word":32,"end_word":64,"intents":[{"intent":"Speak with cadren milburn","confidence_score":0.1050768}]},{"text":"Hi, Annalise. Thank you so much for holding. That's okay. I've got Caden here ready to go. I'm just gonna transfer you through. I won't be a moment. Awesome.","start_word":108,"end_word":136,"intents":[{"intent":"Transfer call","confidence_score":0.7415298}]}]},"sentiments":{"segments":[{"text":"Good morning. Oaktree Financial. This is Dana. Oh, hi, Dana. It's Annalise calling from OnePath claims. 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