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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi. This is Harlyn from.\n\nChannel 1: Thanks. Please stay on the line. Hello. Jenny speaking.\n\nChannel 0: Hello,\n\nChannel 1: Hello?\n\nChannel 0: Jennifer. Good morning.\n\nChannel 1: Hi. How can I help?\n\nChannel 0: Alright. This is Harley from Gutter Green Forest. I'm just following up on the inquiry you made. So I just wanted to check if you're still interested of having the service done.\n\nChannel 1: Oh, I've actually already found someone. Sorry.\n\nChannel 0: Mhmm. Can you hear me clearly?\n\nChannel 1: Hi.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.06988243758678436},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":5.06,"sentiment":"neutral","sentiment_score":0.031733468640595675}],"sentiment":"neutral","sentiment_score":0.033977525637430304,"channel":1,"num_words":17,"start":0.32,"end":5.06},{"sentences":[{"text":"Hi.","start":7.6,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.1028602421283722},{"text":"This is Harlyn from.","start":7.9199996,"end":9.22,"sentiment":"neutral","sentiment_score":0.12769529782235622}],"sentiment":"neutral","sentiment_score":0.12272828668355942,"channel":0,"num_words":5,"start":7.6,"end":9.22},{"sentences":[{"text":"Thanks.","start":14.559999,"end":15.059999,"sentiment":"positive","sentiment_score":0.4866282641887665},{"text":"Please stay on the line.","start":15.474999,"end":16.695,"sentiment":"neutral","sentiment_score":0.24496743977069854},{"text":"Hello.","start":19.074999,"end":19.574999,"sentiment":"neutral","sentiment_score":0.08112862706184387},{"text":"Jenny speaking.","start":19.634998,"end":20.455,"sentiment":"neutral","sentiment_score":0.06650034338235855}],"sentiment":"neutral","sentiment_score":0.2139549752076467,"channel":1,"num_words":9,"start":14.559999,"end":20.455},{"sentences":[{"text":"Hello,","start":21.485,"end":21.805,"sentiment":"neutral","sentiment_score":0.06980139017105103}],"sentiment":"neutral","sentiment_score":0.06980139017105103,"channel":0,"num_words":1,"start":21.485,"end":21.805},{"sentences":[{"text":"Hello?","start":21.795,"end":22.295,"sentiment":"neutral","sentiment_score":0.07554315775632858}],"sentiment":"neutral","sentiment_score":0.07554315775632858,"channel":1,"num_words":1,"start":21.795,"end":22.295},{"sentences":[{"text":"Jennifer.","start":21.805,"end":22.305,"sentiment":"neutral","sentiment_score":0.15395161509513855},{"text":"Good morning.","start":22.365,"end":23.105,"sentiment":"positive","sentiment_score":0.4784699082374573}],"sentiment":"positive","sentiment_score":0.3702971438566844,"channel":0,"num_words":3,"start":21.805,"end":23.105},{"sentences":[{"text":"Hi.","start":24.115,"end":24.515,"sentiment":"positive","sentiment_score":0.3350718021392822},{"text":"How can I help?","start":24.515,"end":25.494999,"sentiment":"positive","sentiment_score":0.36567218601703644}],"sentiment":"positive","sentiment_score":0.3595521092414856,"channel":1,"num_words":5,"start":24.115,"end":25.494999},{"sentences":[{"text":"Alright.","start":26.285,"end":26.765,"sentiment":"neutral","sentiment_score":0.2279520332813263},{"text":"This is Harley from Gutter Green Forest.","start":26.765,"end":28.86,"sentiment":"neutral","sentiment_score":0.21092682438237326},{"text":"I'm just following up on the inquiry you made.","start":28.86,"end":31.02,"sentiment":"neutral","sentiment_score":0.2595556163125568},{"text":"So I just wanted to check if you're still interested of having the service done.","start":31.02,"end":35.84,"sentiment":"neutral","sentiment_score":0.21824800868829092}],"sentiment":"neutral","sentiment_score":0.22856751503422856,"channel":0,"num_words":32,"start":26.285,"end":35.84},{"sentences":[{"text":"Oh, I've actually already found someone.","start":36.8,"end":38.8,"sentiment":"neutral","sentiment_score":-0.31359471877415973},{"text":"Sorry.","start":38.8,"end":39.3,"sentiment":"neutral","sentiment_score":-0.29394209384918213}],"sentiment":"neutral","sentiment_score":-0.3107872009277344,"channel":1,"num_words":7,"start":36.8,"end":39.3},{"sentences":[{"text":"Mhmm.","start":41.664875,"end":42.164875,"sentiment":"neutral","sentiment_score":-0.16698035597801208},{"text":"Can you hear me clearly?","start":42.864876,"end":44.404873,"sentiment":"neutral","sentiment_score":-0.17408704459667207}],"sentiment":"neutral","sentiment_score":-0.17290259649356207,"channel":0,"num_words":6,"start":41.664875,"end":44.404873},{"sentences":[{"text":"Hi.","start":44.754936,"end":45.254936,"sentiment":"neutral","sentiment_score":-0.028007790446281433}],"sentiment":"neutral","sentiment_score":-0.028007790446281433,"channel":1,"num_words":1,"start":44.754936,"end":45.254936}]},"summary":{"result":"success","short":"A representative from Gutter Green Forest calls a customer named Jenny to follow up on an inquiry she made and asks if she is still interested in having the service done. However, the customer informs the representative that she has already found someone to service her property. The representative apologizes and confirms that they have found someone to assist the customer."},"intents":{"segments":[{"text":"This is Harley from Gutter Green Forest. I'm just following up on the inquiry you made. So I just wanted to check if you're still interested of having the service done.","start_word":42,"end_word":72,"intents":[{"intent":"Provide customer service","confidence_score":0.000009824457}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi. This is Harlyn from.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.06217558309435845},{"text":"Thanks.","start_word":22,"end_word":22,"sentiment":"positive","sentiment_score":0.4866282641887665},{"text":"Please stay on the line. Hello. Jenny speaking. Hello, Hello? Jennifer.","start_word":23,"end_word":33,"sentiment":"neutral","sentiment_score":0.14700905978679657},{"text":"Good morning. Hi. How can I help?","start_word":34,"end_word":40,"sentiment":"positive","sentiment_score":0.3838956952095032},{"text":"Alright. This is Harley from Gutter Green Forest. I'm just following up on the inquiry you made. So I just wanted to check if you're still interested of having the service done. Oh, I've actually already found someone. Sorry. Mhmm. Can you hear me clearly? Hi.","start_word":41,"end_word":86,"sentiment":"neutral","sentiment_score":0.061770495027303696}],"average":{"sentiment":"neutral","sentiment_score":0.1049969494342804}}}}