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If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.16,"end":2.1799998,"sentiment":"neutral","sentiment_score":-0.016742747809205736},{"text":"I'll see if this person is available.","start":2.24,"end":4.1,"sentiment":"neutral","sentiment_score":-0.010383923770859838},{"text":"Thanks.","start":12.0,"end":12.5,"sentiment":"positive","sentiment_score":0.39721623063087463},{"text":"Please stay on the line.","start":12.995,"end":14.455,"sentiment":"neutral","sentiment_score":0.055124405026435855},{"text":"I'm sorry.","start":36.02,"end":36.76,"sentiment":"neutral","sentiment_score":-0.27225741744041443}],"sentiment":"neutral","sentiment_score":-0.002798330917192454,"num_words":22,"start":0.16,"end":36.76},{"sentences":[{"text":"This person is not available.","start":36.82,"end":38.28,"sentiment":"negative","sentiment_score":-0.3862565815448761},{"text":"If you would like to leave an additional message, please reply after the tone.","start":38.739998,"end":42.745,"sentiment":"neutral","sentiment_score":-0.2103444231407983}],"sentiment":"neutral","sentiment_score":-0.2566370964050293,"num_words":19,"start":36.82,"end":42.745}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Hi. This is Airtel accounts.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi, Billy. This is Airtel accounts. We'd like to let you know that we sent you your router invoice along with your express postage through email with the payment instructions. We kindly request you process the payment at your earliest convenience to dispatch your item. And if you need any assistance, please let us know.\n\nWe're here to help. Thank you.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.16,"end":2.1799998,"sentiment":"neutral","sentiment_score":-0.016742747809205736},{"text":"I'll see if this person is available.","start":2.24,"end":4.1,"sentiment":"neutral","sentiment_score":-0.010383923770859838}],"sentiment":"neutral","sentiment_score":-0.013563335790032787,"channel":1,"num_words":14,"start":0.16,"end":4.1},{"sentences":[{"text":"Hi.","start":4.96,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.083592988550663},{"text":"This is Airtel accounts.","start":5.2799997,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.09547880478203297}],"sentiment":"neutral","sentiment_score":0.09310164153575898,"channel":0,"num_words":5,"start":4.96,"end":6.8999996},{"sentences":[{"text":"Thanks.","start":12.0,"end":12.5,"sentiment":"positive","sentiment_score":0.39721623063087463},{"text":"Please stay on the line.","start":12.995,"end":14.455,"sentiment":"neutral","sentiment_score":0.055124405026435855},{"text":"I'm sorry.","start":36.02,"end":36.76,"sentiment":"neutral","sentiment_score":-0.27225741744041443},{"text":"This person is not available.","start":36.82,"end":38.28,"sentiment":"negative","sentiment_score":-0.3862565815448761},{"text":"If you would like to leave an additional message, please reply after the tone.","start":38.739998,"end":42.745,"sentiment":"neutral","sentiment_score":-0.2103444231407983}],"sentiment":"neutral","sentiment_score":-0.1758437559560493,"channel":1,"num_words":27,"start":12.0,"end":42.745},{"sentences":[{"text":"Hi, Billy.","start":44.515,"end":45.555,"sentiment":"neutral","sentiment_score":0.1006499081850052},{"text":"This is Airtel accounts.","start":45.555,"end":47.175003,"sentiment":"neutral","sentiment_score":0.12693539261817932},{"text":"We'd like to let you know that we sent you your router invoice along with your express postage through email with the payment instructions.","start":47.235,"end":57.0,"sentiment":"neutral","sentiment_score":0.27711639180779457},{"text":"We kindly request you process the payment at your earliest convenience to dispatch your item.","start":57.46,"end":62.68,"sentiment":"neutral","sentiment_score":0.1830566922823588},{"text":"And if you need any assistance, please let us know.","start":63.084873,"end":66.30487,"sentiment":"neutral","sentiment_score":0.13674267381429672}],"sentiment":"neutral","sentiment_score":0.20860203477469358,"channel":0,"num_words":55,"start":44.515,"end":66.30487},{"sentences":[{"text":"We're here to help.","start":66.52487,"end":67.72488,"sentiment":"positive","sentiment_score":0.45914997160434723},{"text":"Thank you.","start":67.72488,"end":68.464874,"sentiment":"positive","sentiment_score":0.49825283885002136}],"sentiment":"positive","sentiment_score":0.4721842606862386,"channel":0,"num_words":6,"start":66.52487,"end":68.464874}]},"summary":{"result":"success","short":"The customer called Airtel accounts and was asked to leave a message with their name and reason for calling. When they were not available, they were directed to leave an additional message. The agent then informed the customer that their router invoice and express postage were sent via email and requested payment to dispatch the item. The agent reassured the customer that they were available to help."},"intents":{"segments":[{"text":"We'd like to let you know that we sent you your router invoice along with your express postage through email with the payment instructions. We kindly request you process the payment at your earliest convenience to dispatch your item.","start_word":52,"end_word":90,"intents":[{"intent":"Inform about payment","confidence_score":0.080374196}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Hi. This is Airtel accounts.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.020069774240255356},{"text":"Thanks.","start_word":19,"end_word":19,"sentiment":"positive","sentiment_score":0.39721623063087463},{"text":"Please stay on the line. I'm sorry.","start_word":20,"end_word":26,"sentiment":"neutral","sentiment_score":-0.0918114185333252},{"text":"This person is not available.","start_word":27,"end_word":31,"sentiment":"negative","sentiment_score":-0.3824983537197113},{"text":"If you would like to leave an additional message, please reply after the tone. Hi, Billy. This is Airtel accounts. We'd like to let you know that we sent you your router invoice along with your express postage through email with the payment instructions. We kindly request you process the payment at your earliest convenience to dispatch your item. And if you need any assistance, please let us know.","start_word":32,"end_word":100,"sentiment":"neutral","sentiment_score":0.124489463865757},{"text":"We're here to help. Thank you.","start_word":101,"end_word":106,"sentiment":"positive","sentiment_score":0.4926756024360657}],"average":{"sentiment":"neutral","sentiment_score":0.09602667084822418}}}}