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You were looking to try and get some money out. Yes. Oh, wow. Yeah. Yep. Yep. No. That's okay. That's completely understandable. The note I have here says that you wanted to draw a lump sum of $5,000 out. Is that right? Yep. That's okay. Are you just wanting this to be drawn out as a lump sum? Are you wanting to maybe look at starting to draw down a regular pension from super, or are you happy just with lump sums as we go at the moment? Yep. The lump Yep. No. That's okay. It's not a problem. When you decide you want to I know we were sort of holding off until about August to start the regular drawdowns, but if anything changes and Centrelink's assessment push you too low, just let me know, and I can always rearrange and update the advice for you. Okay? All good. Excellent. With the withdrawal, you sort of needing that fairly quickly. When are you sort of needing the money by? Yep. Beautiful. So that's okay. It gives us time. If I get are you comfortable doing it as a transaction without advice like we have in the past, or did you want me to do personal advice around the withdrawal? Did you just want me to transact it? Yep. That's absolutely fine. So I'll get that transaction with that advice done up. It's just it just notes the risks as normal, just noting the money will be drawn out of super. It can take a couple of weeks to draw down as we do it proportionately so we're not having to, you know, change your risk level in super, and the money is no longer in super, so not invested there. But you're comfortable with that? Yep. Beautiful. Easy. I'll get the document done up with the withdrawal request. I'll get Caden to send it to you today, and then he'll give you a call to let you know it's in your email. And then once we get that back, we can process that for you. Okay? That's okay. Yeah. Sure. Yep. Yep. Absolutely. So because we put some extra money into your super last year, last financial year, and it was done as a non concessional contribution, when you've obviously you weren't under the threshold for the government. So they've given you an extra $500 into your super. Yeah. Yeah. It is nice. You get a little bit back. Yeah. No. The essentially, when you are under a certain threshold by making a non concessional contributions, they tend to also allow and add that in there. You probably won't get it this year because you technically haven't worked anything. But because you were sort of working last financial year for a period of time, there was there was a eligibility there. So, yeah, we added extra money in nonconcessional into your super to build your super up a bit more, and the government gave you an extra $500 because you had done so. So, yeah, extra 500 bucks in me. Fantastic. That's okay. It's I've been really well. I have been off sick the last couple of days. That's why Kayden booked you in today, so I do apologize. I wasn't able to take your call the other day. But no. Being really, really good. How are you going? How's everything going with your appointments? Yeah. Yep. Oh, fantastic. That's really, really good. Excellent. And you recently went on holidays too earlier this year. Oh, wow. That's gone fast, hasn't it? It has, hasn't it? It's insane. That is really fast. Oh, that's really good. That's excellent. I'm glad everything's going really well for you. And is the medication working? Are you still feeling okay? I know you said that it it works well when it kicks in last time, but how's the medication been going for you? Yep. Okay. Yeah. Absolutely. Yeah. Well, hopefully, they can stabilize that a bit for you. That'd be really good. Yeah. Perfect. All good. Well, I will get that withdrawal form done up and the transaction with the ad advice. We'll email that through to you this afternoon if you have it, and I'll get Caden to give you a call and let you know when it's in your email so we can sign and get that back. Are you just, that's okay, just using the bank account that we have on file that we've used previously. Is that preferred? Yep. Beautiful. Excellent. And we'll get that money drawn down nice and quick for you so you've got it there ready for your, you know, cover you in the next couple of weeks. Give you some backup money. My pleasure. Is there anything else you need at the moment, Peter? Is there any other questions you have? Or No. All good. Well, I definitely wanna catch up and do a review in the next few weeks with you. So I'll get the team up to get this withdrawal done. We'll get you booked back in. We'll have a bit of a chat, do a bit of a catch up, and do a review of your super and see how things are going and see if there's any new advice that we need to provide now for you as well. Okay? My pleasure. I'll talk to you soon. If there's ever anything, you give me a call. Okay? And I'll get this sorted for you now. Thanks, Peter. I'll talk to you soon. 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afternoon. This is Dana. Hey. Yeah. How are you today, Peter?\n\nOh, I'm very well. Thank you. Thanks for asking. I had you booked in for a bit of a catch up. You were looking to try and get some money out.\n\nYes. Oh, wow. Yeah. Yep. Yep.\n\nNo. That's okay. That's completely understandable. The note I have here says that you wanted to draw a lump sum of $5,000 out. Is that right?\n\nYep. That's okay. Are you just wanting this to be drawn out as a lump sum? Are you wanting to maybe look at starting to draw down a regular pension from super, or are you happy just with lump sums as we go at the moment? Yep.\n\nThe lump Yep. No. That's okay. It's not a problem. When you decide you want to I know we were sort of holding off until about August to start the regular drawdowns, but if anything changes and Centrelink's assessment push you too low, just let me know, and I can always rearrange and update the advice for you.\n\nOkay? All good. Excellent. With the withdrawal, you sort of needing that fairly quickly. When are you sort of needing the money by?\n\nYep. Beautiful. So that's okay. It gives us time. If I get are you comfortable doing it as a transaction without advice like we have in the past, or did you want me to do personal advice around the withdrawal?\n\nDid you just want me to transact it? Yep. That's absolutely fine. So I'll get that transaction with that advice done up. It's just it just notes the risks as normal, just noting the money will be drawn out of super.\n\nIt can take a couple of weeks to draw down as we do it proportionately so we're not having to, you know, change your risk level in super, and the money is no longer in super, so not invested there. But you're comfortable with that? Yep. Beautiful. Easy.\n\nI'll get the document done up with the withdrawal request. I'll get Caden to send it to you today, and then he'll give you a call to let you know it's in your email. And then once we get that back, we can process that for you. Okay? That's okay.\n\nYeah. Sure. Yep. Yep. Absolutely.\n\nSo because we put some extra money into your super last year, last financial year, and it was done as a non concessional contribution, when you've obviously you weren't under the threshold for the government. So they've given you an extra $500 into your super. Yeah. Yeah. It is nice.\n\nYou get a little bit back. Yeah. No. The essentially, when you are under a certain threshold by making a non concessional contributions, they tend to also allow and add that in there. You probably won't get it this year because you technically haven't worked anything.\n\nBut because you were sort of working last financial year for a period of time, there was there was a eligibility there. So, yeah, we added extra money in nonconcessional into your super to build your super up a bit more, and the government gave you an extra $500 because you had done so. So, yeah, extra 500 bucks in me. Fantastic. That's okay.\n\nIt's I've been really well. I have been off sick the last couple of days. That's why Kayden booked you in today, so I do apologize. I wasn't able to take your call the other day. But no.\n\nBeing really, really good. How are you going? How's everything going with your appointments? Yeah. Yep.\n\nOh, fantastic. That's really, really good. Excellent. And you recently went on holidays too earlier this year. Oh, wow.\n\nThat's gone fast, hasn't it? It has, hasn't it? It's insane. That is really fast. Oh, that's really good.\n\nThat's excellent. I'm glad everything's going really well for you. And is the medication working? Are you still feeling okay? I know you said that it it works well when it kicks in last time, but how's the medication been going for you?\n\nYep. Okay. Yeah. Absolutely. Yeah.\n\nWell, hopefully, they can stabilize that a bit for you. That'd be really good. Yeah. Perfect. All good.\n\nWell, I will get that withdrawal form done up and the transaction with the ad advice. We'll email that through to you this afternoon if you have it, and I'll get Caden to give you a call and let you know when it's in your email so we can sign and get that back. Are you just, that's okay, just using the bank account that we have on file that we've used previously. Is that preferred? Yep.\n\nBeautiful. Excellent. And we'll get that money drawn down nice and quick for you so you've got it there ready for your, you know, cover you in the next couple of weeks. Give you some backup money. My pleasure.\n\nIs there anything else you need at the moment, Peter? Is there any other questions you have? Or No. All good. Well, I definitely wanna catch up and do a review in the next few weeks with you.\n\nSo I'll get the team up to get this withdrawal done. We'll get you booked back in. We'll have a bit of a chat, do a bit of a catch up, and do a review of your super and see how things are going and see if there's any new advice that we need to provide now for you as well. Okay? My pleasure.\n\nI'll talk to you soon. If there's ever anything, you give me a call. Okay? And I'll get this sorted for you now. Thanks, Peter.\n\nI'll talk to you soon. See you later.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.1999999,"end":1.92,"sentiment":"neutral","sentiment_score":0.2142365574836731},{"text":"This is Dana.","start":1.92,"end":2.82,"sentiment":"neutral","sentiment_score":0.13157739490270615},{"text":"Hey.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.1724388152360916},{"text":"Yeah.","start":7.52,"end":8.0,"sentiment":"neutral","sentiment_score":0.2415650188922882},{"text":"How are you today, Peter?","start":8.0,"end":9.62,"sentiment":"neutral","sentiment_score":0.32126193046569823}],"sentiment":"neutral","sentiment_score":0.2369598988443613,"num_words":12,"start":1.1999999,"end":9.62},{"sentences":[{"text":"Oh, I'm very well.","start":12.24,"end":13.635,"sentiment":"positive","sentiment_score":0.41603291779756546},{"text":"Thank you.","start":13.635,"end":14.035,"sentiment":"positive","sentiment_score":0.6357928514480591},{"text":"Thanks for asking.","start":14.035,"end":15.095,"sentiment":"positive","sentiment_score":0.5274195373058319},{"text":"I had you booked in for a bit of a catch up.","start":15.155001,"end":17.155,"sentiment":"neutral","sentiment_score":0.06674734068413575},{"text":"You were looking to try and get some money out.","start":17.155,"end":19.175,"sentiment":"neutral","sentiment_score":0.0443229828029871}],"sentiment":"neutral","sentiment_score":0.1858765774917218,"num_words":31,"start":12.24,"end":19.175},{"sentences":[{"text":"Yes.","start":21.075,"end":21.575,"sentiment":"neutral","sentiment_score":0.07132868468761444},{"text":"Oh, wow.","start":28.65,"end":29.55,"sentiment":"neutral","sentiment_score":0.05188522860407829},{"text":"Yeah.","start":36.97,"end":37.47,"sentiment":"neutral","sentiment_score":-0.019346371293067932},{"text":"Yep.","start":40.89,"end":41.235,"sentiment":"neutral","sentiment_score":-0.029062559828162193},{"text":"Yep.","start":43.715,"end":43.955,"sentiment":"neutral","sentiment_score":-0.008063488639891148}],"sentiment":"neutral","sentiment_score":0.019771120355774958,"num_words":6,"start":21.075,"end":43.955},{"sentences":[{"text":"No.","start":43.955,"end":44.275,"sentiment":"neutral","sentiment_score":-0.08011458814144135},{"text":"That's okay.","start":44.275,"end":44.995,"sentiment":"neutral","sentiment_score":-0.04988070763647556},{"text":"That's completely understandable.","start":44.995,"end":46.295002,"sentiment":"neutral","sentiment_score":-0.02860424543420474},{"text":"The note I have here says that you wanted to draw a lump sum of $5,000 out.","start":46.915,"end":51.155,"sentiment":"neutral","sentiment_score":-0.01990231893518392},{"text":"Is that right?","start":51.155,"end":52.135002,"sentiment":"neutral","sentiment_score":-0.011126375757157803}],"sentiment":"neutral","sentiment_score":-0.02451566495717718,"num_words":26,"start":43.955,"end":52.135002},{"sentences":[{"text":"Yep.","start":53.795,"end":54.295,"sentiment":"neutral","sentiment_score":0.03905164450407028},{"text":"That's okay.","start":54.355,"end":55.175,"sentiment":"neutral","sentiment_score":0.04873901978135109},{"text":"Are you just wanting this to be drawn out as a lump sum?","start":55.76,"end":58.399998,"sentiment":"neutral","sentiment_score":0.013403389746179948},{"text":"Are you wanting to maybe look at starting to draw down a regular pension from super, or are you happy just with lump sums as we go at the moment?","start":58.399998,"end":65.94,"sentiment":"neutral","sentiment_score":-0.0021754834800958634},{"text":"Yep.","start":69.28,"end":69.78,"sentiment":"neutral","sentiment_score":0.03708791360259056}],"sentiment":"neutral","sentiment_score":0.006012705531209073,"num_words":47,"start":53.795,"end":69.78},{"sentences":[{"text":"The lump Yep.","start":70.24,"end":71.915,"sentiment":"neutral","sentiment_score":0.008301102866729101},{"text":"No.","start":76.055,"end":76.295,"sentiment":"neutral","sentiment_score":-0.05307057499885559},{"text":"That's okay.","start":76.295,"end":77.115,"sentiment":"neutral","sentiment_score":0.006050102412700651},{"text":"It's not a problem.","start":77.174995,"end":78.134995,"sentiment":"neutral","sentiment_score":0.07070819474756718},{"text":"When you decide you want to I know we were sort of holding off until about August to start the regular drawdowns, but if anything changes and Centrelink's assessment push you too low, just let me know, and I can always rearrange and update the advice for you.","start":78.134995,"end":92.28,"sentiment":"neutral","sentiment_score":0.015528937607693175}],"sentiment":"neutral","sentiment_score":0.017450943492866796,"num_words":58,"start":70.24,"end":92.28},{"sentences":[{"text":"Okay?","start":92.28,"end":92.78,"sentiment":"neutral","sentiment_score":0.06472527235746384},{"text":"All good.","start":93.08,"end":93.82,"sentiment":"neutral","sentiment_score":0.20267535746097565},{"text":"Excellent.","start":94.68,"end":95.18,"sentiment":"neutral","sentiment_score":0.33062103390693665},{"text":"With the withdrawal, you sort of needing that fairly quickly.","start":95.72,"end":99.18,"sentiment":"neutral","sentiment_score":0.11478396356105805},{"text":"When are you sort of needing the money by?","start":99.225,"end":101.244995,"sentiment":"neutral","sentiment_score":0.026322690149148304}],"sentiment":"neutral","sentiment_score":0.09501916817996812,"num_words":23,"start":92.28,"end":101.244995},{"sentences":[{"text":"Yep.","start":110.585,"end":111.065,"sentiment":"neutral","sentiment_score":0.14309924840927124},{"text":"Beautiful.","start":111.065,"end":111.565,"sentiment":"neutral","sentiment_score":0.2951696515083313},{"text":"So that's okay.","start":111.625,"end":112.265,"sentiment":"neutral","sentiment_score":0.17897471288839975},{"text":"It gives us time.","start":112.265,"end":113.065,"sentiment":"neutral","sentiment_score":0.14349303767085075},{"text":"If I get are you comfortable doing it as a transaction without advice like we have in the past, or did you want me to do personal advice around the withdrawal?","start":113.065,"end":121.78,"sentiment":"neutral","sentiment_score":0.03905293573775599}],"sentiment":"neutral","sentiment_score":0.06899515492841601,"num_words":40,"start":110.585,"end":121.78},{"sentences":[{"text":"Did you just want me to transact it?","start":121.92,"end":124.02,"sentiment":"neutral","sentiment_score":-0.02595019550062716},{"text":"Yep.","start":124.88,"end":125.119995,"sentiment":"neutral","sentiment_score":0.1847321391105652},{"text":"That's absolutely fine.","start":125.119995,"end":126.415,"sentiment":"positive","sentiment_score":0.5363285938898722},{"text":"So I'll get that transaction with that advice done up.","start":126.415,"end":129.615,"sentiment":"neutral","sentiment_score":0.32018578350543975},{"text":"It's just it just notes the risks as normal, just noting the money will be drawn out of super.","start":129.615,"end":134.27501,"sentiment":"neutral","sentiment_score":0.09844061026447698}],"sentiment":"neutral","sentiment_score":0.16239867772816158,"num_words":41,"start":121.92,"end":134.27501},{"sentences":[{"text":"It can take a couple of weeks to draw down as we do it proportionately so we're not having to, you know, change your risk level in super, and the money is no longer in super, so not invested there.","start":134.655,"end":144.09,"sentiment":"neutral","sentiment_score":0.03937051380053162},{"text":"But you're comfortable with that?","start":144.09,"end":145.70999,"sentiment":"neutral","sentiment_score":0.07103132233023643},{"text":"Yep.","start":147.29,"end":147.69,"sentiment":"neutral","sentiment_score":0.09096374362707138},{"text":"Beautiful.","start":147.69,"end":148.19,"sentiment":"positive","sentiment_score":0.6535986065864563},{"text":"Easy.","start":148.48999,"end":148.89,"sentiment":"positive","sentiment_score":0.6324764490127563}],"sentiment":"neutral","sentiment_score":0.06889616589372356,"num_words":48,"start":134.655,"end":148.89},{"sentences":[{"text":"I'll get the document done up with the withdrawal request.","start":148.89,"end":151.70999,"sentiment":"positive","sentiment_score":0.37461769878864287},{"text":"I'll get Caden to send it to you today, and then he'll give you a call to let you know it's in your email.","start":151.77,"end":157.745,"sentiment":"neutral","sentiment_score":0.2487200672427813},{"text":"And then once we get that back, we can process that for you.","start":157.745,"end":161.045,"sentiment":"neutral","sentiment_score":0.1599140642927243},{"text":"Okay?","start":161.185,"end":161.685,"sentiment":"neutral","sentiment_score":0.10674042999744417},{"text":"That's okay.","start":163.42499,"end":164.325,"sentiment":"neutral","sentiment_score":0.20439279079437256}],"sentiment":"neutral","sentiment_score":0.24619734898209572,"num_words":50,"start":148.89,"end":164.325},{"sentences":[{"text":"Yeah.","start":165.185,"end":165.685,"sentiment":"neutral","sentiment_score":0.021887196227908134},{"text":"Sure.","start":167.86,"end":168.36,"sentiment":"neutral","sentiment_score":0.008741131983697414},{"text":"Yep.","start":180.075,"end":180.575,"sentiment":"neutral","sentiment_score":-0.006849868223071098},{"text":"Yep.","start":187.995,"end":188.495,"sentiment":"neutral","sentiment_score":0.0035102437250316143},{"text":"Absolutely.","start":191.11499,"end":191.61499,"sentiment":"neutral","sentiment_score":0.051390357315540314}],"sentiment":"neutral","sentiment_score":0.015735812205821275,"num_words":5,"start":165.185,"end":191.61499},{"sentences":[{"text":"So because we put some extra money into your super last year, last financial year, and it was done as a non concessional contribution, when you've obviously you weren't under the threshold for the government.","start":191.915,"end":202.83,"sentiment":"neutral","sentiment_score":0.014310367245759284},{"text":"So they've given you an extra $500 into your super.","start":202.83,"end":206.21,"sentiment":"neutral","sentiment_score":0.04149461798369884},{"text":"Yeah.","start":208.59,"end":209.07,"sentiment":"neutral","sentiment_score":0.0285891555249691},{"text":"Yeah.","start":209.07,"end":209.475,"sentiment":"neutral","sentiment_score":0.013186734169721603},{"text":"It is nice.","start":210.595,"end":211.395,"sentiment":"positive","sentiment_score":0.4409933090209961}],"sentiment":"neutral","sentiment_score":0.04561129700392485,"num_words":50,"start":191.915,"end":211.395},{"sentences":[{"text":"You get a little bit back.","start":211.395,"end":212.85501,"sentiment":"neutral","sentiment_score":0.2741896410783132},{"text":"Yeah.","start":217.07501,"end":217.315,"sentiment":"neutral","sentiment_score":0.060949571430683136},{"text":"No.","start":217.315,"end":217.55501,"sentiment":"neutral","sentiment_score":-0.031820543110370636},{"text":"The essentially, when you are under a certain threshold by making a non concessional contributions, they tend to also allow and add that in there.","start":217.55501,"end":225.81,"sentiment":"neutral","sentiment_score":-0.007172180116176605},{"text":"You probably won't get it this year because you technically haven't worked anything.","start":226.03,"end":229.87,"sentiment":"neutral","sentiment_score":-0.11770509813840573}],"sentiment":"neutral","sentiment_score":-0.0007653022589890853,"num_words":46,"start":211.395,"end":229.87},{"sentences":[{"text":"But because you were sort of working last financial year for a period of time, there was there was a eligibility there.","start":229.87,"end":237.63,"sentiment":"neutral","sentiment_score":-0.06049511262046343},{"text":"So, yeah, we added extra money in nonconcessional into your super to build your super up a bit more, and the government gave you an extra $500 because you had done so.","start":237.63,"end":246.735,"sentiment":"neutral","sentiment_score":0.029911136662121862},{"text":"So, yeah, extra 500 bucks in me.","start":246.735,"end":250.94,"sentiment":"neutral","sentiment_score":0.09665132260748319},{"text":"Fantastic.","start":251.40001,"end":251.90001,"sentiment":"positive","sentiment_score":0.5613932013511658},{"text":"That's okay.","start":254.28,"end":255.18001,"sentiment":"neutral","sentiment_score":0.1318168006837368}],"sentiment":"neutral","sentiment_score":0.017622655570448842,"num_words":64,"start":229.87,"end":255.18001},{"sentences":[{"text":"It's I've been really well.","start":255.56,"end":258.04,"sentiment":"neutral","sentiment_score":0.0998236007988453},{"text":"I have been off sick the last couple of days.","start":258.04,"end":259.88,"sentiment":"neutral","sentiment_score":-0.07003330476582051},{"text":"That's why Kayden booked you in today, so I do apologize.","start":259.88,"end":262.28,"sentiment":"neutral","sentiment_score":-0.02530510520393198},{"text":"I wasn't able to take your call the other day.","start":262.28,"end":264.62,"sentiment":"neutral","sentiment_score":-0.0783869355916977},{"text":"But no.","start":266.195,"end":267.015,"sentiment":"neutral","sentiment_score":0.07232071831822395}],"sentiment":"neutral","sentiment_score":-0.029442082110204194,"num_words":38,"start":255.56,"end":267.015},{"sentences":[{"text":"Being really, really good.","start":267.075,"end":268.275,"sentiment":"neutral","sentiment_score":0.2855762541294098},{"text":"How are you going?","start":268.275,"end":269.315,"sentiment":"neutral","sentiment_score":0.26121193915605545},{"text":"How's everything going with your appointments?","start":269.315,"end":271.255,"sentiment":"neutral","sentiment_score":0.10229922210176785},{"text":"Yeah.","start":274.515,"end":275.015,"sentiment":"neutral","sentiment_score":0.04207543283700943},{"text":"Yep.","start":295.025,"end":295.525,"sentiment":"neutral","sentiment_score":0.14546090364456177}],"sentiment":"neutral","sentiment_score":0.18678027763962746,"num_words":16,"start":267.075,"end":295.525},{"sentences":[{"text":"Oh, fantastic.","start":300.785,"end":301.86,"sentiment":"positive","sentiment_score":0.4265388250350952},{"text":"That's really, really good.","start":302.24,"end":303.62,"sentiment":"positive","sentiment_score":0.5450647920370102},{"text":"Excellent.","start":303.68,"end":304.18,"sentiment":"positive","sentiment_score":0.4053746461868286},{"text":"And you recently went on holidays too earlier this year.","start":304.47998,"end":307.78,"sentiment":"neutral","sentiment_score":0.10398656874895096},{"text":"Oh, wow.","start":311.19998,"end":311.75998,"sentiment":"neutral","sentiment_score":0.023929213639348745}],"sentiment":"neutral","sentiment_score":0.2382334515354351,"num_words":19,"start":300.785,"end":311.75998},{"sentences":[{"text":"That's gone fast, hasn't it?","start":311.75998,"end":313.53998,"sentiment":"neutral","sentiment_score":0.005229109467472881},{"text":"It has, hasn't it?","start":322.995,"end":324.035,"sentiment":"neutral","sentiment_score":-0.027684197295457125},{"text":"It's insane.","start":324.035,"end":324.77502,"sentiment":"neutral","sentiment_score":-0.1069413274526596},{"text":"That is really fast.","start":325.075,"end":339.88998,"sentiment":"neutral","sentiment_score":-0.014798560179769993},{"text":"Oh, that's really good.","start":339.88998,"end":341.525,"sentiment":"neutral","sentiment_score":0.3023873642086983}],"sentiment":"neutral","sentiment_score":0.04483585891399631,"num_words":19,"start":311.75998,"end":341.525},{"sentences":[{"text":"That's excellent.","start":341.585,"end":342.225,"sentiment":"positive","sentiment_score":0.6238664984703064},{"text":"I'm glad everything's going really well for you.","start":342.225,"end":344.145,"sentiment":"positive","sentiment_score":0.6137079671025276},{"text":"And is the medication working?","start":344.145,"end":345.66498,"sentiment":"neutral","sentiment_score":0.11877341270446777},{"text":"Are you still feeling okay?","start":345.66498,"end":346.865,"sentiment":"neutral","sentiment_score":0.06869631707668304},{"text":"I know you said that it it works well when it kicks in last time, but how's the medication been going for you?","start":346.865,"end":352.485,"sentiment":"neutral","sentiment_score":0.08134821332667184}],"sentiment":"neutral","sentiment_score":0.20850591370186142,"num_words":43,"start":341.585,"end":352.485},{"sentences":[{"text":"Yep.","start":358.97,"end":359.47,"sentiment":"neutral","sentiment_score":0.028575463220477104},{"text":"Okay.","start":372.86502,"end":373.345,"sentiment":"neutral","sentiment_score":0.06816142797470093},{"text":"Yeah.","start":373.345,"end":373.825,"sentiment":"neutral","sentiment_score":0.12280503660440444},{"text":"Absolutely.","start":373.825,"end":374.325,"sentiment":"neutral","sentiment_score":0.29928088188171387},{"text":"Yeah.","start":374.86502,"end":375.185,"sentiment":"neutral","sentiment_score":0.2703321576118469}],"sentiment":"neutral","sentiment_score":0.15783099345862867,"num_words":5,"start":358.97,"end":375.185},{"sentences":[{"text":"Well, hopefully, they can stabilize that a bit for you.","start":375.185,"end":377.74503,"sentiment":"positive","sentiment_score":0.3692594200372696},{"text":"That'd be really good.","start":377.74503,"end":379.045,"sentiment":"positive","sentiment_score":0.6581500023603439},{"text":"Yeah.","start":379.265,"end":379.765,"sentiment":"neutral","sentiment_score":0.2670140862464905},{"text":"Perfect.","start":381.665,"end":382.165,"sentiment":"positive","sentiment_score":0.6169322729110718},{"text":"All good.","start":383.185,"end":383.58502,"sentiment":"positive","sentiment_score":0.5532685816287994}],"sentiment":"positive","sentiment_score":0.4619820962349574,"num_words":18,"start":375.185,"end":383.58502},{"sentences":[{"text":"Well, I will get that withdrawal form done up and the transaction with the ad advice.","start":383.58502,"end":387.44998,"sentiment":"neutral","sentiment_score":0.24341712519526482},{"text":"We'll email that through to you this afternoon if you have it, and I'll get Caden to give you a call and let you know when it's in your email so we can sign and get that back.","start":387.44998,"end":395.47,"sentiment":"neutral","sentiment_score":0.18897127026790067},{"text":"Are you just, that's okay, just using the bank account that we have on file that we've used previously.","start":396.00998,"end":401.88498,"sentiment":"neutral","sentiment_score":0.10132128059079773},{"text":"Is that preferred?","start":401.945,"end":402.76498,"sentiment":"neutral","sentiment_score":0.04680845948557059},{"text":"Yep.","start":402.905,"end":403.38498,"sentiment":"neutral","sentiment_score":0.16157947480678558}],"sentiment":"neutral","sentiment_score":0.17276222672458594,"num_words":77,"start":383.58502,"end":403.38498},{"sentences":[{"text":"Beautiful.","start":403.38498,"end":403.88498,"sentiment":"positive","sentiment_score":0.4608756899833679},{"text":"Excellent.","start":405.065,"end":405.54498,"sentiment":"positive","sentiment_score":0.6353956460952759},{"text":"And we'll get that money drawn down nice and quick for you so you've got it there ready for your, you know, cover you in the next couple of weeks.","start":405.54498,"end":412.99002,"sentiment":"positive","sentiment_score":0.4994731684525808},{"text":"Give you some backup money.","start":413.45,"end":414.83002,"sentiment":"neutral","sentiment_score":0.3158664494752884},{"text":"My pleasure.","start":415.37003,"end":416.01,"sentiment":"neutral","sentiment_score":0.3110354542732239}],"sentiment":"positive","sentiment_score":0.4687658857840758,"num_words":39,"start":403.38498,"end":416.01},{"sentences":[{"text":"Is there anything else you need at the moment, Peter?","start":416.01,"end":417.85,"sentiment":"neutral","sentiment_score":0.12474702596664429},{"text":"Is there any other questions you have?","start":417.85,"end":419.53,"sentiment":"neutral","sentiment_score":0.054409222943442206},{"text":"Or No.","start":419.53,"end":421.47,"sentiment":"neutral","sentiment_score":-0.05042623821645975},{"text":"All 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Hi, Diana. It's Peter Garrett. Just returning a call. Yeah. I'm pretty good. Thanks. And you? Yes. Yeah. I I just paid a fairly decent dental bill. And just the fact that they bumped my pension down too. So I've just sort of got to catch up on a few loose ends and stuff and start again. Yes. Yep. Yeah. I'm happy with the way it is at the moment. Just a lump sum. Yeah. I didn't really wanna do a regular one. Yep. Yep. Okay. Probably by about the second and third of next month. Oh, no. Just as we have been. Yeah. Yep. Mhmm. Mhmm. Yep. Okay. Thank you. Hi. Just one quick question. A few probably a month or so ago, I noticed $500 go into I got a a message from North Northern or whatever they're called, and it says about $500 going into my account as a government co contribution. Do you know do you know what that's all about? Alright. Isn't that nice of them? Thank you, Albo. Yep. Yep. Okay. Cool. Alright. Yeah. Yeah. Alright. So how have you been keeping? Yeah. That's okay. Yep. Oh, yeah. Okay. I sort of have some ups and downs and a bit of a roller coaster ride sometimes, but, yeah, not too bad. I'm getting some good, what would you call it, physio, that sort of stuff, good physio and exercise help and that and which is doing good. Yeah. Well, yeah, it's twelve months ago now. It has twelve months ago this week. Yeah. I was only been thinking about that, how quickly the time's gone. Yeah. But I've I spent three months away and, yeah, then came home. And, anyway, I've been pottering around ever since. Yeah. It's pretty good. I've I've gotta go and see the specialist to get in about two weeks. And he he might change it a bit because I find the medication sort of wearing off a bit earlier than it should be. Anyway, that's that's up to him to work that out. Yeah. Yeah. Yep. Okay. Yep. Yep. Thank you. Yeah. Yep. Yep. Alright. Thanks, Diana. No. That's that's about it. Mhmm. Yep. No worries. Thank you. Okay. Thanks. Okay. 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Hi, Diana. It's Peter Garrett. Just returning a call. Yeah.\n\nI'm pretty good. Thanks. And you? Yes. Yeah.\n\nI I just paid a fairly decent dental bill. And just the fact that they bumped my pension down too. So I've just sort of got to catch up on a few loose ends and stuff and start again. Yes. Yep.\n\nYeah. I'm happy with the way it is at the moment. Just a lump sum. Yeah. I didn't really wanna do a regular one.\n\nYep. Yep. Okay. Probably by about the second and third of next month. Oh, no.\n\nJust as we have been. Yeah. Yep. Mhmm. Mhmm.\n\nYep. Okay. Thank you. Hi. Just one quick question.\n\nA few probably a month or so ago, I noticed $500 go into I got a a message from North Northern or whatever they're called, and it says about $500 going into my account as a government co contribution. Do you know do you know what that's all about? Alright. Isn't that nice of them? Thank you, Albo.\n\nYep. Yep. Okay. Cool. Alright.\n\nYeah. Yeah. Alright. So how have you been keeping? Yeah.\n\nThat's okay. Yep. Oh, yeah. Okay. I sort of have some ups and downs and a bit of a roller coaster ride sometimes, but, yeah, not too bad.\n\nI'm getting some good, what would you call it, physio, that sort of stuff, good physio and exercise help and that and which is doing good. Yeah. Well, yeah, it's twelve months ago now. It has twelve months ago this week. Yeah.\n\nI was only been thinking about that, how quickly the time's gone. Yeah. But I've I spent three months away and, yeah, then came home. And, anyway, I've been pottering around ever since. Yeah.\n\nIt's pretty good. I've I've gotta go and see the specialist to get in about two weeks. And he he might change it a bit because I find the medication sort of wearing off a bit earlier than it should be. Anyway, that's that's up to him to work that out. Yeah.\n\nYeah. Yep. Okay. Yep. Yep.\n\nThank you. Yeah. Yep. Yep. Alright.\n\nThanks, Diana. No. That's that's about it. Mhmm. Yep.\n\nNo worries. Thank you. Okay. Thanks. Okay.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.84,"end":4.08,"sentiment":"neutral","sentiment_score":0.08322723954916},{"text":"Hi, Diana.","start":4.08,"end":4.72,"sentiment":"neutral","sentiment_score":0.08602073416113853},{"text":"It's Peter Garrett.","start":4.72,"end":5.7,"sentiment":"neutral","sentiment_score":0.07836734751860301},{"text":"Just returning a call.","start":5.7599998,"end":7.14,"sentiment":"neutral","sentiment_score":0.15997230261564255},{"text":"Yeah.","start":10.32,"end":10.639999,"sentiment":"positive","sentiment_score":0.416718065738678}],"sentiment":"neutral","sentiment_score":0.14063436605713583,"num_words":11,"start":3.84,"end":10.639999},{"sentences":[{"text":"I'm pretty good.","start":10.639999,"end":11.36,"sentiment":"positive","sentiment_score":0.656283418337504},{"text":"Thanks.","start":11.36,"end":11.679999,"sentiment":"positive","sentiment_score":0.6659146547317505},{"text":"And 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This is Dana.\n\nChannel 1: Yeah. Hi, Diana. It's Peter Garrett. Just returning\n\nChannel 0: Hey.\n\nChannel 1: a call.\n\nChannel 0: Yeah. How are you today, Peter?\n\nChannel 1: Yeah. I'm pretty good. Thanks. And you?\n\nChannel 0: Oh, I'm very well. Thank you. Thanks for asking. I had you booked in for a bit of a catch up. You were looking to try and get some money out.\n\nChannel 1: Yes. Yeah.\n\nChannel 0: Yes.\n\nChannel 1: I I just paid a fairly decent dental bill.\n\nChannel 0: Oh, wow.\n\nChannel 1: And just the fact that they bumped my pension down too. So\n\nChannel 0: Yeah.\n\nChannel 1: I've just sort of got to catch up on a few loose ends and stuff and\n\nChannel 0: Yep.\n\nChannel 1: start again.\n\nChannel 0: Yep. No. That's okay. That's completely understandable. The note I have here says that you wanted to draw a lump sum of $5,000 out.\n\nIs that right?\n\nChannel 1: Yes. Yep.\n\nChannel 0: Yep. That's okay. Are you just wanting this to be drawn out as a lump sum? Are you wanting to maybe look at starting to draw down a regular pension from super, or are you happy just with lump sums as we go at the moment?\n\nChannel 1: Yeah. I'm happy with the way it is at the moment. Just a lump\n\nChannel 0: Yep.\n\nChannel 1: sum.\n\nChannel 0: The lump Yep.\n\nChannel 1: Yeah. I didn't really wanna do a regular one.\n\nChannel 0: No. That's okay. It's not a problem. When you decide you want to I know we were sort of holding off until about August to start the regular drawdowns, but if anything changes and Centrelink's assessment push you too low, just let me know, and I can always rearrange and update the\n\nChannel 1: Yep.\n\nChannel 0: advice for you. Okay? All good.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Excellent. With the withdrawal, you sort of needing that fairly quickly. When are you sort of needing the money by?\n\nChannel 1: Probably by about the second and third of next month.\n\nChannel 0: Yep. Beautiful. So that's okay. It gives us time. If I get are you comfortable doing it as a transaction without advice like we have in the past, or did you want me to do personal advice around the withdrawal?\n\nDid\n\nChannel 1: Oh,\n\nChannel 0: you just\n\nChannel 1: no.\n\nChannel 0: want me\n\nChannel 1: Just\n\nChannel 0: to transact\n\nChannel 1: as we have\n\nChannel 0: it?\n\nChannel 1: been. Yeah.\n\nChannel 0: Yep. That's absolutely fine. So I'll get that transaction with that advice done up. It's just it just notes the risks as normal, just noting the money will be drawn out of super. It can take a couple of weeks to draw down as we do it proportionately so we're not having\n\nChannel 1: Yep.\n\nChannel 0: to, you know, change your risk level in super, and the money is no longer in super, so not invested there. But you're comfortable with that?\n\nChannel 1: Mhmm.\n\nChannel 0: Yep.\n\nChannel 1: Mhmm.\n\nChannel 0: Beautiful. Easy. I'll get the document done up with the withdrawal request. I'll get Caden to send it to you today, and then he'll give you a call to let you know it's in your email. And then once we get that back, we can process that\n\nChannel 1: Yep.\n\nChannel 0: for you. Okay?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: That's okay.\n\nChannel 1: Hi.\n\nChannel 0: Yeah.\n\nChannel 1: Just one quick question.\n\nChannel 0: Sure.\n\nChannel 1: A few probably a month or so ago, I noticed $500 go into I got a a message from North Northern or whatever\n\nChannel 0: Yep.\n\nChannel 1: they're called, and it says about $500 going into my account as a government co contribution.\n\nChannel 0: Yep.\n\nChannel 1: Do you know do you know what that's all about?\n\nChannel 0: Absolutely. So because we put some extra money into your super last year, last financial year, and it was done as a non concessional contribution, when you've obviously you weren't under the threshold for the government. So they've given you an extra $500 into your super.\n\nChannel 1: Alright.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Isn't that nice of them?\n\nChannel 0: It is nice. You get a little bit back.\n\nChannel 1: Thank you, Albo.\n\nChannel 0: Yeah. No. The essentially, when you are under a certain threshold by making a non concessional contributions, they tend to also allow and add that in there. You probably won't\n\nChannel 1: Yep.\n\nChannel 0: get it this year because you technically haven't worked anything. But because you were sort of working last financial year for a period of time,\n\nChannel 1: Yep.\n\nChannel 0: there was there was a eligibility there. So, yeah, we added extra money in nonconcessional into your super to build your super up a bit more, and the government gave you an extra $500 because you had done so. So,\n\nChannel 1: Okay. Cool.\n\nChannel 0: yeah, extra 500\n\nChannel 1: Alright.\n\nChannel 0: bucks in me. Fantastic.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: That's\n\nChannel 1: Alright.\n\nChannel 0: okay.\n\nChannel 1: So how have you been\n\nChannel 0: It's\n\nChannel 1: keeping?\n\nChannel 0: I've been really well. I have been off sick the last couple of days. That's why Kayden booked you in today, so I do apologize. I wasn't able to take your call the other day.\n\nChannel 1: Yeah. That's okay. Yep.\n\nChannel 0: But no. Being really, really good. How are you going? How's everything going with your appointments?\n\nChannel 1: Oh, yeah. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: I sort of have some ups and downs and a bit of a roller coaster ride sometimes, but, yeah, not too bad. I'm getting some good, what would you call it, physio, that sort of stuff, good physio\n\nChannel 0: Yep.\n\nChannel 1: and exercise help and that and which is doing good. Yeah.\n\nChannel 0: Oh, fantastic. That's really, really good. Excellent. And you recently went on holidays too earlier this year.\n\nChannel 1: Well, yeah, it's twelve months ago now.\n\nChannel 0: Oh, wow. That's gone fast, hasn't it?\n\nChannel 1: It has twelve months ago this week. Yeah. I was only been thinking about that, how quickly the time's gone.\n\nChannel 0: It has, hasn't it? It's insane.\n\nChannel 1: Yeah.\n\nChannel 0: That is\n\nChannel 1: But I've I spent three months away and, yeah, then came home. And, anyway, I've been pottering around ever since.\n\nChannel 0: really fast. Oh, that's really good. That's excellent. I'm glad everything's going really well for you. And is the medication working?\n\nAre you still feeling okay? I know you said that it it works well when it kicks in last time, but how's the medication been going for you?\n\nChannel 1: Yeah. It's pretty good. I've I've gotta go and see the specialist to get in about two weeks.\n\nChannel 0: Yep.\n\nChannel 1: And he he might change it a bit because I find the medication sort of wearing off a bit earlier than it should be. Anyway, that's that's up to him to work that out.\n\nChannel 0: Okay. Yeah. Absolutely. Yeah. Well, hopefully, they can stabilize that a bit for you.\n\nThat'd be really good. Yeah.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Perfect.\n\nChannel 1: Yep.\n\nChannel 0: All good. Well, I will get that withdrawal form done up and the transaction with the ad advice.\n\nChannel 1: Okay.\n\nChannel 0: We'll email that through to\n\nChannel 1: Yep.\n\nChannel 0: you this afternoon if you have it, and I'll get Caden to give you a call and let you know when it's in your email so we can sign and get that back. Are\n\nChannel 1: Yep.\n\nChannel 0: you\n\nChannel 1: Thank you.\n\nChannel 0: just, that's okay, just using the bank account that we have on file that we've used\n\nChannel 1: Yeah.\n\nChannel 0: previously.\n\nChannel 1: Yep.\n\nChannel 0: Is that preferred? Yep. Beautiful.\n\nChannel 1: Yep.\n\nChannel 0: Excellent. And we'll get that money drawn down nice and quick for you so you've got it there ready for your, you know, cover you in the next couple of weeks.\n\nChannel 1: Alright.\n\nChannel 0: Give you\n\nChannel 1: Thanks,\n\nChannel 0: some backup\n\nChannel 1: Diana.\n\nChannel 0: money. My pleasure. Is there anything else you need at the moment, Peter? Is there any other questions you have? Or\n\nChannel 1: No. That's that's\n\nChannel 0: No.\n\nChannel 1: about it.\n\nChannel 0: All good. Well, I definitely wanna catch up and do a review in the next few weeks with you. So I'll get the\n\nChannel 1: Mhmm.\n\nChannel 0: team up to get this withdrawal done. We'll get you booked back in. We'll have a bit of a chat, do a bit of a catch up, and do a review of your super and see how things are going and see if there's any new advice that we need to provide now for you as well. Okay?\n\nChannel 1: Yep. No worries. Thank you.\n\nChannel 0: My pleasure. I'll talk to you soon. If there's ever anything, you give me a call. Okay? And I'll get this sorted for you now.\n\nChannel 1: Okay. Thanks.\n\nChannel 0: Thanks, Peter. I'll talk to you soon.\n\nChannel 1: Okay. Bye bye.\n\nChannel 0: See you later.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.1999999,"end":1.92,"sentiment":"neutral","sentiment_score":0.2142365574836731},{"text":"This is Dana.","start":1.92,"end":2.82,"sentiment":"neutral","sentiment_score":0.13157739490270615}],"sentiment":"neutral","sentiment_score":0.16464105993509293,"channel":0,"num_words":5,"start":1.1999999,"end":2.82},{"sentences":[{"text":"Yeah.","start":3.84,"end":4.08,"sentiment":"neutral","sentiment_score":0.08322723954916},{"text":"Hi, Diana.","start":4.08,"end":4.72,"sentiment":"neutral","sentiment_score":0.08602073416113853},{"text":"It's Peter Garrett.","start":4.72,"end":5.7,"sentiment":"neutral","sentiment_score":0.07836734751860301},{"text":"Just returning","start":5.7599998,"end":6.48,"sentiment":"neutral","sentiment_score":0.13968411833047867}],"sentiment":"neutral","sentiment_score":0.09621737338602543,"channel":1,"num_words":8,"start":3.84,"end":6.48},{"sentences":[{"text":"Hey.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.1724388152360916}],"sentiment":"neutral","sentiment_score":0.1724388152360916,"channel":0,"num_words":1,"start":6.24,"end":6.74},{"sentences":[{"text":"a call.","start":6.48,"end":7.14,"sentiment":"neutral","sentiment_score":0.18026048690080643}],"sentiment":"neutral","sentiment_score":0.18026048690080643,"channel":1,"num_words":2,"start":6.48,"end":7.14},{"sentences":[{"text":"Yeah.","start":7.52,"end":8.0,"sentiment":"neutral","sentiment_score":0.2415650188922882},{"text":"How are you today, Peter?","start":8.0,"end":9.62,"sentiment":"neutral","sentiment_score":0.32126193046569823}],"sentiment":"neutral","sentiment_score":0.3079791118701299,"channel":0,"num_words":6,"start":7.52,"end":9.62},{"sentences":[{"text":"Yeah.","start":10.32,"end":10.639999,"sentiment":"positive","sentiment_score":0.416718065738678},{"text":"I'm pretty good.","start":10.639999,"end":11.36,"sentiment":"positive","sentiment_score":0.656283418337504},{"text":"Thanks.","start":11.36,"end":11.679999,"sentiment":"positive","sentiment_score":0.6659146547317505},{"text":"And you?","start":11.679999,"end":12.42,"sentiment":"positive","sentiment_score":0.33521535992622375}],"sentiment":"positive","sentiment_score":0.531701956476484,"channel":1,"num_words":7,"start":10.32,"end":12.42},{"sentences":[{"text":"Oh, I'm very well.","start":12.24,"end":13.635,"sentiment":"positive","sentiment_score":0.41603291779756546},{"text":"Thank you.","start":13.635,"end":14.035,"sentiment":"positive","sentiment_score":0.6357928514480591},{"text":"Thanks for asking.","start":14.035,"end":15.095,"sentiment":"positive","sentiment_score":0.5274195373058319},{"text":"I had you booked in for a bit of a catch up.","start":15.155001,"end":17.155,"sentiment":"neutral","sentiment_score":0.06674734068413575},{"text":"You were looking to try and get some money out.","start":17.155,"end":19.175,"sentiment":"neutral","sentiment_score":0.0443229828029871}],"sentiment":"neutral","sentiment_score":0.1858765774917218,"channel":0,"num_words":31,"start":12.24,"end":19.175},{"sentences":[{"text":"Yes.","start":20.445,"end":20.845,"sentiment":"neutral","sentiment_score":0.05349825322628021},{"text":"Yeah.","start":20.845,"end":21.345,"sentiment":"neutral","sentiment_score":0.05771948397159576}],"sentiment":"neutral","sentiment_score":0.05560886859893799,"channel":1,"num_words":2,"start":20.445,"end":21.345},{"sentences":[{"text":"Yes.","start":21.075,"end":21.575,"sentiment":"neutral","sentiment_score":0.07132868468761444}],"sentiment":"neutral","sentiment_score":0.07132868468761444,"channel":0,"num_words":1,"start":21.075,"end":21.575},{"sentences":[{"text":"I I just paid a fairly decent dental 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and","start":37.09,"end":40.95,"sentiment":"neutral","sentiment_score":-0.04569053393788636}],"sentiment":"neutral","sentiment_score":-0.04569053393788636,"channel":1,"num_words":16,"start":37.09,"end":40.95},{"sentences":[{"text":"Yep.","start":40.89,"end":41.235,"sentiment":"neutral","sentiment_score":-0.029062559828162193}],"sentiment":"neutral","sentiment_score":-0.029062559828162193,"channel":0,"num_words":1,"start":40.89,"end":41.235},{"sentences":[{"text":"start again.","start":42.735,"end":43.635002,"sentiment":"neutral","sentiment_score":-0.020468042697757483}],"sentiment":"neutral","sentiment_score":-0.020468042697757483,"channel":1,"num_words":2,"start":42.735,"end":43.635002},{"sentences":[{"text":"Yep.","start":43.715,"end":43.955,"sentiment":"neutral","sentiment_score":-0.008063488639891148},{"text":"No.","start":43.955,"end":44.275,"sentiment":"neutral","sentiment_score":-0.08011458814144135},{"text":"That's okay.","start":44.275,"end":44.995,"sentiment":"neutral","sentiment_score":-0.04988070763647556},{"text":"That's completely understandable.","start":44.995,"end":46.295002,"sentiment":"neutral","sentiment_score":-0.02860424543420474},{"text":"The note I have here says that you wanted to draw a lump sum of $5,000 out.","start":46.915,"end":51.155,"sentiment":"neutral","sentiment_score":-0.01990231893518392}],"sentiment":"neutral","sentiment_score":-0.025503818760626018,"channel":0,"num_words":24,"start":43.715,"end":51.155},{"sentences":[{"text":"Is that 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Yep.","start":70.24,"end":71.915,"sentiment":"neutral","sentiment_score":0.008301102866729101}],"sentiment":"neutral","sentiment_score":0.008301102866729101,"channel":0,"num_words":3,"start":70.24,"end":71.915},{"sentences":[{"text":"Yeah.","start":71.875,"end":72.375,"sentiment":"neutral","sentiment_score":-0.013002587482333183},{"text":"I didn't really wanna do a regular one.","start":72.515,"end":75.495,"sentiment":"neutral","sentiment_score":-0.0610367264598608}],"sentiment":"neutral","sentiment_score":-0.05569959990680218,"channel":1,"num_words":9,"start":71.875,"end":75.495},{"sentences":[{"text":"No.","start":76.055,"end":76.295,"sentiment":"neutral","sentiment_score":-0.05307057499885559},{"text":"That's okay.","start":76.295,"end":77.115,"sentiment":"neutral","sentiment_score":0.006050102412700651},{"text":"It's not a problem.","start":77.174995,"end":78.134995,"sentiment":"neutral","sentiment_score":0.07070819474756718},{"text":"When you decide you want to I know we were sort of holding off until about August to start the regular drawdowns, but if anything changes and Centrelink's assessment push you too low, just let me know, and I can always rearrange and update the","start":78.134995,"end":91.4,"sentiment":"neutral","sentiment_score":0.014919407334592608}],"sentiment":"neutral","sentiment_score":0.017562225747566957,"channel":0,"num_words":52,"start":76.055,"end":91.4},{"sentences":[{"text":"Yep.","start":91.380005,"end":91.880005,"sentiment":"neutral","sentiment_score":0.024789055809378624}],"sentiment":"neutral","sentiment_score":0.024789055809378624,"channel":1,"num_words":1,"start":91.380005,"end":91.880005},{"sentences":[{"text":"advice for you.","start":91.4,"end":92.28,"sentiment":"neutral","sentiment_score":0.0246718917042017},{"text":"Okay?","start":92.28,"end":92.78,"sentiment":"neutral","sentiment_score":0.06472527235746384},{"text":"All good.","start":93.08,"end":93.82,"sentiment":"neutral","sentiment_score":0.20267535746097565}],"sentiment":"neutral","sentiment_score":0.09068194373200338,"channel":0,"num_words":6,"start":91.4,"end":93.82},{"sentences":[{"text":"Yep.","start":93.380005,"end":93.880005,"sentiment":"neutral","sentiment_score":0.0980103611946106},{"text":"Okay.","start":94.340004,"end":94.840004,"sentiment":"neutral","sentiment_score":0.18231141567230225}],"sentiment":"neutral","sentiment_score":0.14016088843345642,"channel":1,"num_words":2,"start":93.380005,"end":94.840004},{"sentences":[{"text":"Excellent.","start":94.68,"end":95.18,"sentiment":"neutral","sentiment_score":0.33062103390693665},{"text":"With the withdrawal, you sort of needing that fairly quickly.","start":95.72,"end":99.18,"sentiment":"neutral","sentiment_score":0.11478396356105805},{"text":"When are you sort of needing the money 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I have been off sick the last couple of days. That's why Kayden booked you in today, so I do apologize. I wasn't able to take your call the other day. Yeah.","start_word":737,"end_word":772,"intents":[{"intent":"Request doctor appointment","confidence_score":0.0003922513}]},{"text":"Oh, fantastic. That's really, really good. Excellent.","start_word":846,"end_word":852,"intents":[{"intent":"Express gratitude","confidence_score":0.08375354},{"intent":"Confirm understanding","confidence_score":0.09359221}]},{"text":"And is the medication working? Are you still feeling okay?","start_word":942,"end_word":951,"intents":[{"intent":"Inquire about medication status","confidence_score":0.03912111}]},{"text":"Well, I will get that withdrawal form done up and the transaction with the ad advice. Okay.","start_word":1053,"end_word":1069,"intents":[{"intent":"Schedule withdrawal form","confidence_score":0.003826795},{"intent":"Get ad advice","confidence_score":0.010435801}]},{"text":"And we'll get that money drawn down nice and quick for you so you've got it there ready for your, you know, cover you in the next couple of weeks. Alright.","start_word":1140,"end_word":1170,"intents":[{"intent":"Draw money","confidence_score":0.028373951}]},{"text":"We'll have a bit of a chat, do a bit of a catch up, and do a review of your super and see how things are going and see if there's any new advice that we need to provide now for you as well. Okay?","start_word":1241,"end_word":1285,"intents":[{"intent":"Review super","confidence_score":0.51506156},{"intent":"Provide advice","confidence_score":0.28573352}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is Dana. Yeah. Hi, Diana. It's Peter Garrett. Just returning Hey. a call. Yeah. How are you today, Peter?","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.17002898454666138},{"text":"Yeah. I'm pretty good. Thanks. And you? Oh, I'm very well. Thank you. Thanks for asking.","start_word":22,"end_word":37,"sentiment":"positive","sentiment_score":0.5086236000061035},{"text":"I had you booked in for a bit of a catch up. You were looking to try and get some money out. Yes. Yeah. Yes. I I just paid a fairly decent dental bill. Oh, wow. And just the fact that they bumped my pension down too. So Yeah. I've just sort of got to catch up on a few loose ends and stuff and Yep. start again. Yep. No. That's okay. That's completely understandable. The note I have here says that you wanted to draw a lump sum of $5,000 out. Is that right? Yes. Yep. Yep. That's okay. Are you just wanting this to be drawn out as a lump sum? Are you wanting to maybe look at starting to draw down a regular pension from super, or are you happy just with lump sums as we go at the moment? Yeah. I'm happy with the way it is at the moment. Just a lump Yep. sum. The lump Yep. Yeah. I didn't really wanna do a regular one. No. That's okay. It's not a problem. When you decide you want to I know we were sort of holding off until about August to start the regular drawdowns, but if anything changes and Centrelink's assessment push you too low, just let me know, and I can always rearrange and update the Yep. advice for you. Okay? All good. Yep. Okay. Excellent. With the withdrawal, you sort of needing that fairly quickly. When are you sort of needing the money by? Probably by about the second and third of next month. Yep. Beautiful. So that's okay. It gives us time. If I get are you comfortable doing it as a transaction without advice like we have in the past, or did you want me to do personal advice around the withdrawal? Did Oh, you just no. want me Just to transact as we have it? been. Yeah. Yep.","start_word":38,"end_word":356,"sentiment":"neutral","sentiment_score":0.03301684146449203},{"text":"That's absolutely fine.","start_word":357,"end_word":359,"sentiment":"positive","sentiment_score":0.5216385722160339},{"text":"So I'll get that transaction with that advice done up. It's just it just notes the risks as normal, just noting the money will be drawn out of super. It can take a couple of weeks to draw down as we do it proportionately so we're not having Yep. to, you know, change your risk level in super, and the money is no longer in super, so not invested there. But you're comfortable with that? Mhmm. Yep. Mhmm.","start_word":360,"end_word":437,"sentiment":"neutral","sentiment_score":0.09589333087205888},{"text":"Beautiful. Easy. I'll get the document done up with the withdrawal request.","start_word":438,"end_word":449,"sentiment":"positive","sentiment_score":0.44363880157470703},{"text":"I'll get Caden to send it to you today, and then he'll give you a call to let you know it's in your email. And then once we get that back, we can process that Yep. for you. Okay? Okay.","start_word":450,"end_word":489,"sentiment":"neutral","sentiment_score":0.20765838027000427},{"text":"Thank you.","start_word":490,"end_word":491,"sentiment":"positive","sentiment_score":0.3616589903831482},{"text":"That's okay. Hi. Yeah. Just one quick question. Sure. A few probably a month or so ago, I noticed $500 go into I got a a message from North Northern or whatever Yep. they're called, and it says about $500 going into my account as a government co contribution. Yep. Do you know do you know what that's all about? Absolutely. So because we put some extra money into your super last year, last financial year, and it was done as a non concessional contribution, when you've obviously you weren't under the threshold for the government. So they've given you an extra $500 into your super. Alright. Yeah. Yeah. Isn't that nice of them?","start_word":492,"end_word":605,"sentiment":"neutral","sentiment_score":0.012490829452872276},{"text":"It is nice.","start_word":606,"end_word":608,"sentiment":"positive","sentiment_score":0.4337266981601715},{"text":"You get a little bit back. Thank you, Albo. Yeah. No. The essentially, when you are under a certain threshold by making a non concessional contributions, they tend to also allow and add that in there. You probably won't Yep. get it this year because you technically haven't worked anything. But because you were sort of working last financial year for a period of time, Yep. there was there was a eligibility there. So, yeah, we added extra money in nonconcessional into your super to build your super up a bit more, and the government gave you an extra $500 because you had done so. So, Okay. Cool. yeah, extra 500 Alright. bucks in me.","start_word":609,"end_word":723,"sentiment":"neutral","sentiment_score":0.016844037908088902},{"text":"Fantastic.","start_word":724,"end_word":724,"sentiment":"positive","sentiment_score":0.5613932013511658},{"text":"Yeah. Yeah. That's Alright. okay. So how have you been It's keeping? I've been really well. I have been off sick the last couple of days. That's why Kayden booked you in today, so I do apologize. I wasn't able to take your call the other day. Yeah. That's okay. Yep. But no. Being really, really good. How are you going? How's everything going with your appointments? Oh, yeah. Okay. Yeah. I sort of have some ups and downs and a bit of a roller coaster ride sometimes, but, yeah, not too bad. I'm getting some good, what would you call it, physio, that sort of stuff, good physio Yep. and exercise help and that and which is doing good. Yeah.","start_word":725,"end_word":845,"sentiment":"neutral","sentiment_score":0.08641479909420013},{"text":"Oh, fantastic. That's really, really good. Excellent.","start_word":846,"end_word":852,"sentiment":"positive","sentiment_score":0.485217809677124},{"text":"And you recently went on holidays too earlier this year. Well, yeah, it's twelve months ago now. Oh, wow. That's gone fast, hasn't it? It has twelve months ago this week. Yeah. I was only been thinking about that, how quickly the time's gone. It has, hasn't it? It's insane. Yeah. That is But I've I spent three months away and, yeah, then came home. And, anyway, I've been pottering around ever since. really fast. Oh, that's really good.","start_word":853,"end_word":931,"sentiment":"neutral","sentiment_score":0.008148192428052425},{"text":"That's excellent. I'm glad everything's going really well for you.","start_word":932,"end_word":941,"sentiment":"positive","sentiment_score":0.6115867495536804},{"text":"And is the medication working? Are you still feeling okay? I know you said that it it works well when it kicks in last time, but how's the medication been going for you? Yeah.","start_word":942,"end_word":975,"sentiment":"neutral","sentiment_score":0.08868950605392456},{"text":"It's pretty good.","start_word":976,"end_word":978,"sentiment":"positive","sentiment_score":0.3455425500869751},{"text":"I've I've gotta go and see the specialist to get in about two weeks. Yep. And he he might change it a bit because I find the medication sort of wearing off a bit earlier than it should be. Anyway, that's that's up to him to work that out. Okay. Yeah. Absolutely. Yeah.","start_word":979,"end_word":1031,"sentiment":"neutral","sentiment_score":-0.010019513093075662},{"text":"Well, hopefully, they can stabilize that a bit for you. That'd be really good.","start_word":1032,"end_word":1045,"sentiment":"positive","sentiment_score":0.4647250473499298},{"text":"Yeah. Yeah.","start_word":1046,"end_word":1047,"sentiment":"neutral","sentiment_score":0.2733539640903473},{"text":"Yeah. Perfect. Yep. All good.","start_word":1048,"end_word":1052,"sentiment":"positive","sentiment_score":0.4952449798583984},{"text":"Well, I will get that withdrawal form done up and the transaction with the ad advice. Okay. We'll email that through to Yep. you this afternoon if you have it, and I'll get Caden to give you a call and let you know when it's in your email so we can sign and get that back. Are Yep. you Thank you. just, that's okay, just using the bank account that we have on file that we've used Yeah. previously. Yep. Is that preferred? Yep.","start_word":1053,"end_word":1136,"sentiment":"neutral","sentiment_score":0.16222812235355377},{"text":"Beautiful. Yep. Excellent. And we'll get that money drawn down nice and quick for you so you've got it there ready for your, you know, cover you in the next couple of weeks.","start_word":1137,"end_word":1169,"sentiment":"positive","sentiment_score":0.48961591720581055},{"text":"Alright.","start_word":1170,"end_word":1170,"sentiment":"neutral","sentiment_score":0.2081695646047592},{"text":"Give you Thanks, some backup Diana.","start_word":1171,"end_word":1176,"sentiment":"positive","sentiment_score":0.37017160654067993},{"text":"money. My pleasure. Is there anything else you need at the moment, Peter? Is there any other questions you have? Or No. That's that's No. about it. All good. Well, I definitely wanna catch up and do a review in the next few weeks with you. So I'll get the Mhmm. team up to get this withdrawal done. We'll get you booked back in. We'll have a bit of a chat, do a bit of a catch up, and do a review of your super and see how things are going and see if there's any new advice that we need to provide now for you as well. Okay? Yep. No worries.","start_word":1177,"end_word":1288,"sentiment":"neutral","sentiment_score":0.1639188528060913},{"text":"Thank you. My pleasure. I'll talk to you soon.","start_word":1289,"end_word":1297,"sentiment":"positive","sentiment_score":0.4021863341331482},{"text":"If there's ever anything, you give me a call. Okay? And I'll get this sorted for you now. Okay.","start_word":1298,"end_word":1316,"sentiment":"neutral","sentiment_score":0.2740655839443207},{"text":"Thanks. Thanks, Peter.","start_word":1317,"end_word":1319,"sentiment":"positive","sentiment_score":0.3716303706169128},{"text":"I'll talk to you soon. Okay. Bye bye. See you later.","start_word":1320,"end_word":1330,"sentiment":"neutral","sentiment_score":0.2737080156803131}],"average":{"sentiment":"neutral","sentiment_score":0.11616485945019836}}}}